Dex Media
Reviews and Complaints

The details of my complaint are similar to other small business owners' complaints against Dex. A sale person visits or calls you. Someone, anyone at your place of business INITIALS a tentative agreement, await their artwork for approval-- In the meantime, you decide against their proposed plan (or in our case, the company owner never authorized ANYTHING and pulled the agreement entirely), but DEX has already turned your tentative agreement into a CONTRACT and holds you to it.

They actually billed us correctly based on our FINAL agreement (a simple $44/mo. listing) the first month. Then they pulled up that tentative agreement and decided they would just start billing based on that. When you complain, they send you to their arbitration dept. The people are rude, demeaning, use profanity, and use conversation and language you would expect to hear if you were being mugged on the street, NOT in a business phone call.

Many of the complaints on this board are fishing for class action lawsuit information, but no one is answering.
My question is simply this:

WHO is suing them and where are you? We are looking for an attorney in Boulder County. Does ANYONE have a real solution to this belligerence?

This is regarding dex media yellow pages advertising. Dex media sales called, made an appointment about expanding my yellow book advertising, I informed him that I did not want to renew the book advertising with dex, but that I wanted to keep the internet advertising, he gave me a price of around $260.00 per month, salesperson made an appointment so we could discuss my new advertising, he missed the appointment, I did not mind since I did not know if I wanted any more dex advertising, I had gone for 23 years without it and I had mixed fillings about yellow pages advertising anyway, so I thought that the one year contract had run out since the salesperson had not showed up.

On the original sales pitch, on 2/22/06 I was assured that a one page agreement for 1 year, contained all the wording of the contract, when I inquired about the rest of the contract & ldquo;we like to keep it simple” were the sales persons words, I was given a one page contract, I signed it and was given a copy of which I kept. Two months after the original contract expired & ldquo;i had thought”, I received a bill for $2,700.00 of which I was informed that I was two months past due, the bill represented an increase of $928.00 on the original yellow pages advertising, I called their customer service to find out why I was receiving such a large bill or any bill at all, I had thought that I had signed a one year contract, I explained that I had talked to their sales person back in feb. Or march of & lsquo;07, a fellow by the name of dave egge, and that I had explained my plans to drop the book at the end of the contract, keep the internet advertising and that he mr. Egge the sales person had never showed up, so I had thought that I did not have any advertising or at the maximum the internet only, since that was what I had talked to the sales person to begin with.

Their customer sales person listened to my complain he then made the comment that even if their sales person had not show up, & rdquo;that they were not responsible”, that I had signed an agreement & ldquo;until canceled” and that such an agreement allowed them to raise my advertising costs unless, I canceled in writing prior to the book coming out. Is this legal? I would appreciate your comments

Another question is: has anybody has had similar experiences with dex? If you have please email me at:
[protected]@graphicdisplaysign.com

By the way I was treated by dex customer service, i’m positive that they handle lots of calls like mine and that they have done the same to a lot of people, i’m sure of it. Another & ldquo;very large yellow page advertiser” tried to do the same to me with almost the & ldquo;exact” words two weeks ago, except that this time I did all of my communications thru emails and I have all of them, that tells me that yellow book sales people are trained and maybe even encouraged to lie to the customer & ldquo;us’’.

Please respond if you had similar experiences, maybe we can do something about it.