DirecPath
Reviews and Complaints

Direcpath internet service is worst.. Worst... Worst... Direcpath strategy is investing in internal wiring in apartment and other housing communities and there by not allowing customers to choose other options like comcast. This is forced monopoly and I think against the law. I am looking who can take action against this.

Just reiterating everyone else's experiences with DirecPath service. They are, without a doubt, the worst provider of (any) service I've ever encountered. Daily internet service outages are commonplace, and they happen so often we don't even bother calling anymore. Sometimes the internet goes out for a couple of minutes, sometimes for a few hours. No one at their "customer service" can answer anything as to why. The entire complex's (Regency at Woodland in Conroe, TX) internet has been down for going on five days now, and no estimate of restoration.

Word to the wise; If you are looking to rent, need reliable internet and they only offer DirecPath - run!

Do not sign up with this company for any reason! Not even if it's your only choice! It is the worst internet service I've ever had since the Internet was created! They're extremely over priced for the speed, or lack thereof they provide! I was told the max speed I could have was 10 Mbps. It would have been fine if that's what it really was. Time and time again the max speed I've ever received from them has been 6 Mbps and that's usually at 3 AM. Almost every morning the Internet shuts off for at least an hour, or two.
I've called time after time to have this fixed only to be told it will cost me $65 if they find nothing wrong, and that's if they even show up! I can go on and on about the problems I've had, but it'll take all day to write! If you like to be aggravated, lied to, and pay for something that's useless, then this is the company for you!

Try to avoid DirecPath as much as you can, so you won't be as upset as we have been since we moved to Eclipse Apartments - Houston, TX around 15 months ago. Apparently, DirecPath and this apartment complex have an agreement to share profit which is illegal. We came up to this conclusion because we were offered no option other than DirecPath for our internet and satellite tv. And it has been a nightmare since as we experience problems with tv service every single day. Sometimes, we have to reset the box at least 3-4 times a day. And recently we stayed at least 3 days without internet and satellite tv. Direcpath is never in a position to solve any issue immediately, except for asking you to reset the stupid box, reconnect cables, reset box, reconnect cables, and so on. Then, as their best solution, they ask you to stay calm and wait for at least 2 days for the technician. But what is interesting is the fact that your money has to be ready to pay their bill, right? Oh man, if you don't pay your bill, they will find time to call you insistently, asking for the payment. But they don't find time to solve your problem.Well! Our reccommendation: STAY AWAY FROM DIRECPATH THE WORST SATELLITE TV SERVICE PROVIDER

This company and the service sucks tremendously! This is absolutely a rip off company that should be taken out of the face of the earth. I believe there have to be something to do to get this company out of business because their practice is a fraud. I had to pay this cons a month of internet in advance before the technician installed the service! I paid and guess what? I have no internet service most of the time specially at night times! I have 10 megabytes which for what I use it is more than enough. I suggest we all get together and present a joint lawsuit and take this people out of business for illegal practice. I live in Texas. My service was turned on July 18, 2014 and today is July 28 and still no service and when you call customer service in the Philippines they don't know what to say to me. This is unbelievable! We cant even go with another provider because this people have the monopoly in my area.

My mom lives at Aubrey’s Landing in Cumming, GA. DirecPath is the community’s preferred phone and Internet provider. There have been multiple service issues with Mom’s service, especially, her phone. There are intermittent outages with the phone and Internet. Also, there is intermittent distortion and static on the line that is so severe that it is impossible to carry on a conversation. Mom is 90 years old. It is critical that she has a working home phone in case of a medical emergency.
There have been three appointments scheduled to replace her cable modem. Either the tech no shows or arrives without a replacement modem. There is conflicting information provided by DirecPath’s customer service agents.
Last Wednesday, July 9th, Mom’s phone and Internet were down. I contacted DirecPath via a chat session. A customer service agent completed diagnostic tests and advised that 30% of packets were dropping and that the modem needed to be replaced. The agent dispatched a tech with are replacement cable modem to arrive at Mom’s apartment on Thursday, July 10th between 10am – 12pm. Around noon, I contacted DirecPath and the agent advised that dispatch was unable to communicate with the tech. The appointment was rescheduled for Friday, July 11th between 8am – 10am. The tech was also supposed to bring a cable modem. The tech arrived in the time frame, but had no idea why he was dispatched and did not have a cable modem because they had to be ordered.
The appointment was rescheduled for Monday, July 14th between 1pm – 7pm. I contacted customer service twice to confirm the tech was on schedule and would make the appointment. At 6:30, I had not heard from the tech, called customer service and was advised there was a scheduling problem with the tech and he would not be able to make the appointment. The appointment has been rescheduled for the 4th time, July 15th between 8am – noon.
DirecPath’s customer service is unacceptable. There are too many conflicting messages between the call center agents and the field techs.

Hello.
DirecPath LLC (owned by DirecTV)

This service is horrible. Its pathetic. I pay for at least 10mbps. DirecPath gives me on average 0.50mbps. At this moment the latest. Speed test is showing 92KB/sec. The Internet they have me connected to must be pooled from Dial-up.

This is not unusual. This is a daily thing. from 5pm to 10pm every night, the Internet speed drops below 1mbps.
I'm also noticing severe packet loss. It took about 22 minutes to download 58mb software update.

This is a horrible company, its more than just my opinion is thousands of people that are truly upset about this forced service we all have to deal with. I'm going to speak with my Attorney and draw up some documents to append a lawsuit.

I have been attempting to set up service for my 89 year old mom at her new place. Direct Path nickel and dimes you with fees. On top of having the pay a month in advance, I was also charged set up fee and a paper bill fee. Their offshore customer service is awful. I've had to call multiple times to place the new service request. My first call was in mid August to set up a new connect for cable, voice and internet service. Due to their internal shipping process for the cable modem, I had to first set up cable, then call back a week later to add voice and internet service because they were not able to ship the modem to Mom's current address. The modem shipped but arrived at the apartment before she moved in and has been held for pickup at UPS for a week. We did not receive an email confirmation with the UPS tracking number, so I did not know the modem was being held for pickup at UPS until I called Direct Path this evening and requested a tracking number. I've called Direct Path to verify the install date and request porting Mom's old phone number to her new location. I was told that the porting process will take up to 30 days due to the volume of emails that have to be sent. According to the Federal Communications Commission, a number should be ported in one day. I've filed a complaint with the FCC. If Direct Path did not have a monopoly on service at Aubrey's Landing, I would be choosing another service provider.

DirecPath has routinely lied to, delayed, and over-billed me for internet these past few months. I am on a 3Mbps plan, and have never gotten anywhere near those speeds. In fact, I get about .2 - .3Mbps, as does the entire apartment complex.

I’ve had to contact Direcpath on about 15 different occasions about how slow my internet goes and every time they send out a tech and claim they “fixed it”, but a few days later I get the exact same issue. I know it is not a problem local to me, but the entire complex has the exact same problem.

The first time a technician came out, he never came inside but said he fixed it because I had "red lights", and that he made them green. I assume that meant some of the equipment outside because he never came in to check anything. The internet worked fine and I was getting 2-3 Mbps for about 3 days, and then it dropped back down to .2-.5 Mbps. After the 4th day of those speeds I contacted Direcpath again and they said they would send their best technician out to solve the problem.

The second time a tech came and once again he never came inside so I have no idea what he did, but he was here for about 5 minutes and then rang the door; insisting that there was nothing he could do with my internet because my lights were green and that my best option was to "purchase a more expensive plan".

The third time DirecPath contacted me it was from their corporate HQ. I missed the call so I had a voicemail from them that they would send a tech out to look at the problem. They sent a tech out, billed me for it even though I didn't ask for the visit, and told me there was nothing they could do about the slow speeds. He said it was an issue with the satellite. Really? satellite for cable internet? Wow...

After several assurances by the DirecPath call center that someone would contact me, I was contacted again about a month later from someone from HQ that the issue was not something that could easily be fixed. They said it would take 4-6 months for them to increase the bandwidth to my complex. There is absolutely no reason why it should take 4-6 months to get this issue resolved.

Because DirecPath promised that they would send their best technician out to solve the issue and this was the answer I got from their supposed best, not including all the lies, false fees, and general ambiguity of the company; I have lost confidence that they are willing to fix the problem without public complaints.

Before using DirecPath, I had never heard of them. DirecPath is seemingly the only company that services my apartment complex. I read all of the complaints before they came out, but I was optimistic. I thought "they can't be that bad."

I as very, very wrong.

I am a web developer and I work from home often. I abandoned television just over a year ago and picked up Netflix instead. That has been a nightmare. I can't watch a single 30 minute episode without the connection being interrupted or completely lost. Watching Netflix in HD that I pay for? Not a chance.

The price of the service is rather cheap and I have no issue with getting what I pay for. I am stuck because this is the "best" service that they offer. I have never had such a problem with internet service in my short life. The next company that I use will have it made because DirecPath has set the bar so incredibly low.

Is amazing! Direcpath are the charge of maintenance of satellite cable and internet, every time that the spoils, that for true that occurs half of each month I have to call for they come and fix or restablish the sign and after this I have to pay to direcpath 65 dollars for the technical comes to my house and this is every month I discovered that this collection is illegal... Because they are the owners of system not the tenants of complex direcpath... Install and what does the maintenance time they must of meeting no charge me money additional!

I have had DirecPath satellite television / DVR and internet for about twelve months. I have experienced numerous repeated problems with my TV satellite and DVR equipment and am repeatedly told by off-shore customer service that I must wait seven to ten days for a technician to visit to correct the problems. DirecPath has terrible customer and equipment service that I would avoid if given the choice!

I have internet service with Direcpath and it is the worst service. The only reason I have the service is because it is contracted within the apartment. I recently made a payment arrangment with direcpath to pay my bill on friday. Then yesterday, my service was interupted! I called the direcpath customer service for assistance. They say they have no record of my payment arrangment and in order to reconnect i need to pay the bill. I get paid on Fridays.I am a full time college student in my last semester of college, taking several online courses and must have the internet. I ask if they can reconnect until Fridays payment. They said no. I was then told by their billing department that should i come up with a way to pay the bill service would be restored that evening. I scraped around and found a way to pay the bill so I could continue my classes. After paying the bill, an hour later service was still not on. I called customer service and they tell me there is some sort of problem and i will need a technician to come out. So i am thinking okay i will have to wait until the morning to do my school work. They are not coming until Monday! I will at that point have lost a week of schooling that can not be made up and therefore will cause failure of midterms, more than likely resulting in a failure of classes, delaying graduation. I asked to speak to the same person I had originally spoken and he was on break. This happened 3 times in one day. I finally get a supervisor on the phone after 7 phone calls and they said there is nothing they can do about it that I will have to wait until Monday, even though this is their error! I am normally a very polite person but this is ridiculous. I put in several tickets to be called and everytime ended up calling them and chasing down someone to talk to trying to get the situation resolved. The final person I talked to who supposedly could fix the entire thing kept me on the phone for over an hour and most of it was on hold. Apparently there is a problem with the MAC address on the modem saying it is still registered to the old apartment. I have lived in current apartment for over a year and never had this trouble. I think these people have no idea what they are doing and it is absurd that people have to go through so much trouble just to maintain an internet connection. I have put in a call to corporate and plan on contacting the better business bureau on the grounds of false pretenses, i paid the bill same day instead of waiting until friday on the promise i would be connected that night, and i am waiting until next week! Do not choose direcpath they will do nothing but give you a headache and in my situation a lot of repeated school classes!

When i moved into my apartment @ lake saint james the sereneness of the lake, the well manicured ground and caring personnel made me feel @ home. I was told the internet and cable provider was direct path ok fine, I had to pay an account set fee of $65, equipment rental fee, technician fee, fees fees and more fees. Recently my service was interrupted due to bad weather in my area i called in and spoke with a agent who informed me that in order to have my service troubleshoot, i had to pay for a tech to come out to the property, i feel that this was very unfair due to the fact that the service interruption was not brought on by any fault of my own, I requested on several ocassions to have a supervisor return my call and to no avail have i heard from one. there is never a manager on duty, and they always require some ridiculous time frame to return your call. They pretty have a monopoly on the services provided and if you dont like what they say or do then your out of luck.

This is the worst company I've ever dealt with in my life. You cannot understand a word they say because they don't speak English! I am also stuck with using them because of my apartment complex. If I just had to deal with Direct TV, it would be fine. I just moved from one apt to another one in the same complex and paid over the phone to have my service transferred and was told they couldn't update their system for 24 hrs because my bank wouldn't let it post until then. BS! They won't schedule a technician until the payment posts and I know for a fact it already has. HORRIBLE HORRIBLE customer service every time I've had to talk to them about something. FEES, FEES, and more FEES. RUN Far far away from Direcpath.

Run from this service. My apartment community only offers DirecPath for internet and satellite service. My internet went down June 6, 2010. I was informed that DirecPath was performing work on my building. When I still did not have internet service on June 8, I called DirecPath. I was informed that the repair had been made and the ticket was closed. I requested a technician to check why I was not up. However, a technician was not available until June 28, but I would not be charged for internet service between June 6 and the time the repair was completed. Since I telecommute for my job, I could not be without internet. I cancelled DirecPath service and went with Clear.
Despite my monthly letters to corporate everytime I have been billed and speaking with various customer service managers, I am still receiving a monthly bill plus late charges. On November 11, my satellite service was disconnected for nonpayment, even though I pay DirecTV for service, not DirecPath. I am definitely consulting my attorney tomorrow, since DirecPath was in breach of contract to begin with, and internet is not the same issue as satellite service (2 separate contracts).

This is the most horrible company ever made...They need to shut them down! I have had internet service with them for 7 months and my internet would go down at least 10 times a day! I would call and no one could ever understand me and I could not understand them...There is no one that is American and can speak English that works for that company...Its not out of Atlanta it must be out of Mexico...I ask for Tech service for someone to come out and take a look and I was even paying for extra support if something went wrong...They told me there was nothing wrong everytime I would call (at least 2 times a week for 7 months) and that it would cost me $150 paid up front for someone to come out...Finally another internet service provider was able to come in and I shut Directpath down! I live in a apartment complex and they have it tied up where only they can provide you with cable or Directv...I was told it would be $400 to install directv and $80 a month for both receivers plus the cost of the package! What a freakin joke! Stay away from this horrible non-english speaking company!

The only reason I have DirecPath currently is because it is the only cable company that my apartment complex services to. For the past 4 months I have not received a bill from DirecPath because I moved within the complex and they had the incorrect billing address, yet had the correct address for service. After calling them several times to tell them this, they said the problem would be 'taken care of', however, it never was. My cable was then turned off. The company said it would not be turned on until I paid 2 late fees and a reconnection fee, neither of which I should have to pay because they had the wrong address. I tried to correct them several times, but they could never quite 'get it.'

Direcpath are the charge of maintenance of satellite cable and internet, every time that the spoils, that for true that occurs half of each month I have to call for they come and fix or restablish the sign and after this I have to pay to direcpath 65 dollars for the technical comes to my house and this is every month I discovered that this collection is illegal... Because they are the owners of system not the tenants of complex direcpath... Install and what does the maintenance time they must of meeting no charge me money additional.

For anyone who doesn't believe me check the link. I get constant 10-20% packet loss with a constant f or d rating through www.pingtest.net. they are the most horrible internet service provider I have ever had to deal with and I have lived in other countries and had better internet service then these clowns. I would never recommend these people to anyone. There customer service is a joke to say the least, no one knows what the hell they are talking about they make you think its your fault your internet is crap. Do not use them and save yourself the frustration.