Direct Express’s earns a 1.1-star rating from 422 reviews, showing that the majority of cardholders are dissatisfied with financial services.
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employees
Direct express is the worst I was recently a victim of identity theft I reported the theft of unauthorised debts on my card they said they send me the dispute letter however all this happened because Arvian khan open my mail and debt my card ilegaly so called direct express just lied about what they were. Telling me told to secure the account and they verfiyed me already the employee was incorrect about what he was saying there was no email or number on the account anyway argued wither. The representative and he was vindictive and restricted my account and I called up they want verification by mail and told to talk mother they wouldn't comply when asked to talk to supervisor they refused when asked nicely several times apparently the employees have been taking advange of a disabled person and sterling from me I told the representative that I'd report him to ssi and this when they. Messed with my accouna ilegaly and Arvian khon open my mail against my will and direct express has been living to me there the worst and ssi should drop them as debt services
they owe me money and will not pay me or tell me what's going on
Some money was taken out my account and i reported it they sent me forms to fill out and tp file police report and mail them back to them. I recieved a letter from them saying that Yes the funds had been stolen and that the funds would be replaced.$2000. They put $1500 into my acount . After about 2 weeks and the remaining $500 was no put into my Acount. I...
Read full review of Direct Express and 2 commentscustomer service
I have been calling you for 4 days trying to report my card stolen you push the options and then it hangs up on you you never get to speak to a live person now the card is being used money is being taken and you cannot speak to somebody about it it is completely insane the disability stated this is the best and safest way to get your check but when somebody steals it who cares because nobody's going to talk to you about it I can understand that the high call volume happens but I have called every hour for 4 days there is no way that many people are calling
unauthorized charges
I noticed today that a company has been deducting $15.00 a month for a service I cancelled over a year ago. I've been unable to reach that company and Direct Express immediately boots me off the phone when I try to call them. Direct Express does not offer any email address so you can report issues and when you call their "customer service" number it says it's busy and then hangs up on you. I want to file a complaint against Direct Express and get my money back. This company needs to be replaced by the treasury department and investigated for fraud.
direct express / dispute about fraudulent transaction
I didn't give permission for the amounts of $49.99 to be taken out of my direct express account. I've tried for day's to contact direct express to file a despute against this fraudulent transaction but it keeps telling me they are resulting in high call volume and then hangs up . I got to talk to someone on September 4, 2019 who replaced my card and I was transferred to make a dispute with higher level team. Once transferred it stated that they was having HGH call volumes call back later . I've been trying hours, days since and no answer just hangs up. The $49.99 since June 2019 dollars are Adding up so far $199.96 that was token out of my account was not of my consent to do so. I need to get result in this matter on getting my money but back. This are benefits that my daughter live on and I'm her payee . I need to know how I can make a despute against this fraudulent transaction since I cannot contact anyone from direct express
I'm going through the same thing. I order off of uber eats and they delivered the wrong order so I canceled it and ask for a refund they said that they it out and that I should check with the bank to see why they haven't issued it back to me and I been call the Direct Express number and all it keep saying is that they are experience high call volume right now please try again later and hangs up smh this happen on the 30th. I just want my $42.50 back
It doesn’t matter if you complain. Nothing is ever addressed. I called them on 9-25 to report $20.00 overpayment to Mexican-owned beauty salon called TuPeluqueria in West Columbia SC. DE took info, gave me incident report, told me I had to respond to complaint within 10 days. No forms ever sent. I am holding now after being told it would be 45 min wait (32 min so far). I’ll wait till Christmas. Everybody, just put phone on speaker, watch fav movie and wait. Your phone record will prove this farce of company. I’m changing to old-fashioned mail rather than use these losers.
I can never get a hold of direct express
I have Ben trying to get a hold of direct Express and you can never get a hold of any one to talk to very disaponted very bad service I have Ben wating for 3 days to get my money put back on my card and can't talk to no one about how long till the money is put back on my card Walmart lifted the hold on it so wating on direct Express to do there job so tempted to change cards for my checks very disaponted in direct Express
nic*realtystore.com
For the last 3 months this realty com keeps taking 29.95 off of my direct express card i did not give them permission to do that i can't get a hold of nobody at the company and every time i call direct express they tell me that they are experiencing a high call volume i want to dispute the charges on my card and get my money back please help me i did not give anybody permission to take that money i live on a fixed income and it's hard enough for me and my wife as it is please help me i need my money
direct express back
I called& opened a fraud. Report sum1 took my money off of my card 700. $ & I made a police report like they asked of me filled out papers they sent me & faxed them back within the 10days like they asked of me & 1st lady said money will b there 2morrow so money was never there & they said there were nt sending nothing cuz I wasnt not frauded& I was & been trying 2 appeal it & they wont give me know info on how 2 do that & I want 2 know wat do I do about this I need help cuz now im behind on all my bills. & owe everybody 4 lending my money so wat do I do I would like 2 talk 2 sum1 about this
So i had 2 open up my own bank acc at chase bank but. Im still appeaing it until i get my money & who ever took my money. Pays 4 wat they have done 2 me i want them 2 b charged 4 wat they have done i hope they end up in jail
denied fraud claim obvious fraud
I was in Louisiana at the time when a fraudulent transaction was placed on my card on 8/5/19. I called Direct Express customer service and filed a dispute on 8/5/19. I scanned the paperwork and emailed the claim form to the email address they provided on 8/6/19. They said they would issue me provisional credit by 8/20/19 so they can process the investigation. It is 8/21/19 and no provisional credit was issued because Direct Express claims that there was no error. Which is NOT true. I was in Louisiana and the transaction happened in Los Angeles, CA at Arco! How can I be in two places at once. This was obviously a skimmer and I can prove that it wasn't me because I have plane tickets and my AirBNB receipts along with photos from my New Orleans trip. Direct Express customer service supervisor Tony, failed to help me in this situation and failed to provide me instant proof as to why I was denied. I also asked to speak to a higher authority and he refused to allow me to speak to anyone above him. I also asked to speak to the dispute department but Direct Express claims that they have no working phones in their back office and the disputes department cannot be contacted. Not only that, I also asked for their physical address and he just provided me with this address: PO Box 540190, Omaha, Nebraska. Most cards will protect you in fraud situations. NOT DIRECT EXPRESS. I find out bothersome due to the fact that this card is linked to Social Security Benefits and the disabled rely on receiving payments through Direct Express. I have contacted Los Angeles Police Department and I also contacted Arco regarding this incident. I have nothing to hide. I also plan on filing a lawsuit against Direct Express for denying my claim without providing me with proof and allowing a thief to take my money. Something is very sketchy about this company. There are so many reported incidents from people who receive SSI Benefits and the disabled is being taken advantaged of. This could possibly be an internal scam within Direct Express employees. Their claims department continues to deny claims even with obvious fraud. I have proof and if you need it, I am willing to provide proof that this transaction was not made by me in Los Angeles, CA. Direct Express refuses to reimburse cardholders for legit disputes. PLEASE LOOK INTO THIS!
customer service. and fraud department
On April 27, 2019 my card was used. Fraudulently.. I was at the hospital that whole day due to my daughter was having her baby. Anyhow i filed a dispute...the. Money was put back on my card only to be taken back off causing me to be in financial dsbt and overdrawn. My daughter had to start school with no new clothes or supplies. I am on disability for being legally blind and that is my only income. I filled the papefs out that was sent to me plus filed a police report..i have tried for. Almost 3. Weeks now fo speak with someone and i keep getting a recording.. If i don't. hear from u guys real soon or get my money back on my card.. I will be forced to take legal action as well as whatever else i am able to do... This is ridiculous and im mot gonna stand for it when i know im in the right. My email is [protected]@gmail.com..my # is [protected]
My dispute was denied with Direct Express as well. It was obvious fraud they Direct Express refuses to reimburse my money.
horrible service & hung up on me while they closed my card!
I finally got through on 8/12/19 4:45pm while on hold for 42 mins. Good luck actually trying to get through to a person. There was a charge on my card (I am my dad guardian) this is where his ss money goes (tomorrow I will be going to my bank & opening him an account & then going to ss office & changing where his money goes into) I will never ever have money put into this account again or do any business. I called about a transaction not being right. The girl Anay told me I hold to get a new card & I told her no I needed the card for tomorrow. After going back & forth with her & telling her I want to speak to a manager she told me no. I told her she did not have permission to close that card off. That is the only money my father has & I needed it & will go to ATM now & take the money out. She said no she was turning off card now & once again refused to let me speak to a manager. I told her at this moment I am going to start recording this phone card & she hung up on me.
This place needs shut down & ashamed how you can never get ahold of anybody & then when you do they are rude and horrible to deal with. I have already told the ss office how bad they are & just open another banking account bring that info in & they will transfer how he gets paid. People listen & do that! Stop letting this awful company have your money. I have now been on hold for 20 mins trying to get another person since my card is shut down & there is money in that account.
non responsive regarding importance!!
This bank is horrible!I mistakenly had a scammer take my direct express debit card number, dont know what might happen, especially by me not being able to reach customer service assistance!I want them to become liable if and when something happens to my personal information!Please contact them to correct there customer assistance, Thank you, Janel allan
debit card
i had to call and request a direct express agent and i had recieved a attitude from 3 different agents on the date of the 9th of august because i need to make a rent payment and i also could not understand them at all either. there is no way i could choose the option to recieve a card statement in the mail option anyway. please send monthly card transaction statements in the mail to 623 silverLeaf drive lexington, kentucky 40505 Unit B asap. before the 14th of this month. plus my rent will start going up to 750 a month and i have 8 other bills i need to pay and 4 of those are my daily usage bills for gas, water, electric and windstream bill.
direct deposit for social security checks
I suggest someone contacts me from your company right away.there has been fraudulent activities with my sister's account and she is mentally disabled. It took her two days to talk to a human with your company and they told her it would be 90 days to investigate in the meantime she has zero money to live on.I am going to be contacting our local news station a private attorney and I'm contacting Elizabeth Warren's office tomorrow. Also the attorney general's office the Social Security administration and many other agencies.my name is Diana Erickson and you can contact me at [protected]
I recently switch my kids checks over to direct Express and they told me it would take 3 months...which it took over 2months...but I was never sent no cards and they transfer my kids money on to a card I don't have and its almost the 20th of Feb already and I'm about to be evicted and my utility is about to get shut off all because of somebody else's mistakes I been calling everyday and can't get through to nobody...march will be here in 10days and still probably wont have no card! My name is Nicole Binion my phone number is [protected] my email is nikkibinion36@gmail.com...if anybody is going to contact me I would rather it be by phone! Thank you!
us direct express card account
Despite their FAQ stating:
" 5.7 Can I close my account and withdraw my money?
Yes. You may close your card account at any time at no charge by calling the Direct Express® card toll-free Customer Service Department number on the back of your card."
When I called the customer service number listed and requested that they close my account, I was told that the card, which is expired, could be deactivated so that it can't be used, but the account has to remain open "in case you ever decide you want to use it again".
online and phone
I have been victimized by this Company. I have never had access to the online or web portal. No one in customer service ever answers the phone. on 08/01/2019 my an amount of $204.82 was taken out of my account by an unknown source. I want to dispute this transaction but I have not been able to access any one in the customer care or support. Lines have been Down since August 2016,
dx customers are retarded
Let me know if you have any results or who you have contacted outside of this Bank. Apparently thousands of Americans are being affected right now.
phone reps
I called on 8 1 2019 to see why a payment I was trying to make wouldn't go through . the person who took my call asked me 11 questions about my useage of my card only to tell me that there was no block on my card that was stopping my payment from too g through. He became extreamly rude and refused to let me talk to a supervisor. After pushing the issue he transferred me to a supervisor who spoke worse English than he did and I could not understand a word he said. I asked the supervisor for his name and or his I d # to which he stated he was not going too give me that information.
refund payment -110.00 taken supplemental security payment
julio cabera place claim number 072621319 amount -110.00 taken 07/01/2019 from account 072621319 level two clear -31.00 send card 6625
both payment card account person gave claim number 84678 was not found direct express level two call [protected] claiamant wintess monaey taken card send card 390 9 ave manttan ny 10001 canell two card 8.00 charge onther 10401 foster ave brooklyn ny 11236 two oder canell nathen d perlamn manttan ny 10003 canell send bank sender 34.00 2 park ave yonkrer ny 10703 ups delivery send bank sender two oders amount -110.00 refund paid bank julio cabera 072621319 acivity card 6625 both payment account acivity 07/30/2019
recall spoke marira jose onther [protected]
socail secuity adrimintion 1540 fultion street brooklyn ny 11216 making deposit account julio cabera [protected]
julio cabera [protected] -110.00 taken account 07/01/2019 open payment supplment secuity payments calim summitted refund from [protected].00 clear account send car 6625 08/01/2019 87.00 account 08/03/2019 609.00 deposit direct express account
fax ducument claim 07/31/2019 refund payment -1110.00 direct express card julio cabera [protected] card 6625 send level two both payment
money pass atm; card
Yes I was at atm I tried to take out 200 dollars it's said transaction incomplete it never gave me my money I got ready to use my card payment wouldn't go threw it said the 200 was withdrawn I never got my money I'm trying to disputed this but I can never get hold to anyone please contact ASAP I need my cash for my daughter this never happened to me! I need to get to the bottom of this
fraud suspension
I finally received my back pay from social security they put it in my direct express account and when we try and access it to no avail! I spoke with a supervisor who was ridiculously rude named Johnathon, said there was nothing he could do and I would have to wait on hold for the fraud team. I waited on hold for 3 hours in one day and as soon as they answer they hang up. This is utterly ridiculous and insane and social security needs to do something about this company. I told johnathon I wanted to file a complaint he said Direct Express didn't have a complaint department. Well D.E. You'll need to because the customer service is horrible.
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Direct Express Contacts
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Direct Express phone numbers+1 (888) 741-1115+1 (888) 741-1115Click up if you have successfully reached Direct Express by calling +1 (888) 741-1115 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (888) 741-1115 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (888) 741-1115 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (888) 741-1115 phone numberCustomer Service+1 (888) 741-1115+1 (888) 741-1115Click up if you have successfully reached Direct Express by calling +1 (888) 741-1115 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (888) 741-1115 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (888) 741-1115 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (888) 741-1115 phone numberCustomer Service+1 (866) 569-0447+1 (866) 569-0447Click up if you have successfully reached Direct Express by calling +1 (866) 569-0447 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (866) 569-0447 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (866) 569-0447 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (866) 569-0447 phone numberHearing impaired+1 (765) 778-6290+1 (765) 778-6290Click up if you have successfully reached Direct Express by calling +1 (765) 778-6290 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (765) 778-6290 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (765) 778-6290 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (765) 778-6290 phone numberInternational+1 (800) 333-1795+1 (800) 333-1795Click up if you have successfully reached Direct Express by calling +1 (800) 333-1795 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (800) 333-1795 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (800) 333-1795 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (800) 333-1795 phone numberCard Enrollment Center
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Direct Express emailssupport@usdirectexpress.com100%Confidence score: 100%Support
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Direct Express addressP.O. Box 245998, San Antonio, Texas, 78224-5998, United States
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Direct Express social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 17, 2024
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Most discussed Direct Express complaints
money taken from account; would not give merchandiser authorization numberRecent comments about Direct Express company
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