Direct Express
Reviews and Complaints

I have been calling you for 4 days trying to report my card stolen you push the options and then it hangs up on you you never get to speak to a live person now the card is being used money is being taken and you cannot speak to somebody about it it is completely insane the disability stated this is the best and safest way to get your check but when somebody steals it who cares because nobody's going to talk to you about it I can understand that the high call volume happens but I have called every hour for 4 days there is no way that many people are calling

I noticed today that a company has been deducting $15.00 a month for a service I cancelled over a year ago. I've been unable to reach that company and Direct Express immediately boots me off the phone when I try to call them. Direct Express does not offer any email address so you can report issues and when you call their "customer service" number it says it's busy and then hangs up on you. I want to file a complaint against Direct Express and get my money back. This company needs to be replaced by the treasury department and investigated for fraud.

I didn't give permission for the amounts of $49.99 to be taken out of my direct express account. I've tried for day's to contact direct express to file a despute against this fraudulent transaction but it keeps telling me they are resulting in high call volume and then hangs up . I got to talk to someone on September 4, 2019 who replaced my card and I was transferred to make a dispute with higher level team. Once transferred it stated that they was having HGH call volumes call back later . I've been trying hours, days since and no answer just hangs up. The $49.99 since June 2019 dollars are Adding up so far $199.96 that was token out of my account was not of my consent to do so. I need to get result in this matter on getting my money but back. This are benefits that my daughter live on and I'm her payee . I need to know how I can make a despute against this fraudulent transaction since I cannot contact anyone from direct express

I have Ben trying to get a hold of direct Express and you can never get a hold of any one to talk to very disaponted very bad service I have Ben wating for 3 days to get my money put back on my card and can't talk to no one about how long till the money is put back on my card Walmart lifted the hold on it so wating on direct Express to do there job so tempted to change cards for my checks very disaponted in direct Express

For the last 3 months this realty com keeps taking 29.95 off of my direct express card i did not give them permission to do that i can't get a hold of nobody at the company and every time i call direct express they tell me that they are experiencing a high call volume i want to dispute the charges on my card and get my money back please help me i did not give anybody permission to take that money i live on a fixed income and it's hard enough for me and my wife as it is please help me i need my money

I called& opened a fraud. Report sum1 took my money off of my card 700. $ & I made a police report like they asked of me filled out papers they sent me & faxed them back within the 10days like they asked of me & 1st lady said money will b there 2morrow so money was never there & they said there were nt sending nothing cuz I wasnt not frauded& I was & been trying 2 appeal it & they wont give me know info on how 2 do that & I want 2 know wat do I do about this I need help cuz now im behind on all my bills. & owe everybody 4 lending my money so wat do I do I would like 2 talk 2 sum1 about this

I was in Louisiana at the time when a fraudulent transaction was placed on my card on 8/5/19. I called Direct Express customer service and filed a dispute on 8/5/19. I scanned the paperwork and emailed the claim form to the email address they provided on 8/6/19. They said they would issue me provisional credit by 8/20/19 so they can process the investigation. It is 8/21/19 and no provisional credit was issued because Direct Express claims that there was no error. Which is NOT true. I was in Louisiana and the transaction happened in Los Angeles, CA at Arco! How can I be in two places at once. This was obviously a skimmer and I can prove that it wasn't me because I have plane tickets and my AirBNB receipts along with photos from my New Orleans trip. Direct Express customer service supervisor Tony, failed to help me in this situation and failed to provide me instant proof as to why I was denied. I also asked to speak to a higher authority and he refused to allow me to speak to anyone above him. I also asked to speak to the dispute department but Direct Express claims that they have no working phones in their back office and the disputes department cannot be contacted. Not only that, I also asked for their physical address and he just provided me with this address: PO Box 540190, Omaha, Nebraska. Most cards will protect you in fraud situations. NOT DIRECT EXPRESS. I find out bothersome due to the fact that this card is linked to Social Security Benefits and the disabled rely on receiving payments through Direct Express. I have contacted Los Angeles Police Department and I also contacted Arco regarding this incident. I have nothing to hide. I also plan on filing a lawsuit against Direct Express for denying my claim without providing me with proof and allowing a thief to take my money. Something is very sketchy about this company. There are so many reported incidents from people who receive SSI Benefits and the disabled is being taken advantaged of. This could possibly be an internal scam within Direct Express employees. Their claims department continues to deny claims even with obvious fraud. I have proof and if you need it, I am willing to provide proof that this transaction was not made by me in Los Angeles, CA. Direct Express refuses to reimburse cardholders for legit disputes. PLEASE LOOK INTO THIS!

On April 27, 2019 my card was used. Fraudulently.. I was at the hospital that whole day due to my daughter was having her baby. Anyhow i filed a dispute...the. Money was put back on my card only to be taken back off causing me to be in financial dsbt and overdrawn. My daughter had to start school with no new clothes or supplies. I am on disability for being legally blind and that is my only income. I filled the papefs out that was sent to me plus filed a police report..i have tried for. Almost 3. Weeks now fo speak with someone and i keep getting a recording.. If i don't. hear from u guys real soon or get my money back on my card.. I will be forced to take legal action as well as whatever else i am able to do... This is ridiculous and im mot gonna stand for it when i know im in the right. My email is [protected]@gmail.com..my # is [protected]

I finally got through on 8/12/19 4:45pm while on hold for 42 mins. Good luck actually trying to get through to a person. There was a charge on my card (I am my dad guardian) this is where his ss money goes (tomorrow I will be going to my bank & opening him an account & then going to ss office & changing where his money goes into) I will never ever have money put into this account again or do any business. I called about a transaction not being right. The girl Anay told me I hold to get a new card & I told her no I needed the card for tomorrow. After going back & forth with her & telling her I want to speak to a manager she told me no. I told her she did not have permission to close that card off. That is the only money my father has & I needed it & will go to ATM now & take the money out. She said no she was turning off card now & once again refused to let me speak to a manager. I told her at this moment I am going to start recording this phone card & she hung up on me.
This place needs shut down & ashamed how you can never get ahold of anybody & then when you do they are rude and horrible to deal with. I have already told the ss office how bad they are & just open another banking account bring that info in & they will transfer how he gets paid. People listen & do that! Stop letting this awful company have your money. I have now been on hold for 20 mins trying to get another person since my card is shut down & there is money in that account.

This bank is horrible!I mistakenly had a scammer take my direct express debit card number, dont know what might happen, especially by me not being able to reach customer service assistance!I want them to become liable if and when something happens to my personal information!Please contact them to correct there customer assistance, Thank you, Janel allan

i had to call and request a direct express agent and i had recieved a attitude from 3 different agents on the date of the 9th of august because i need to make a rent payment and i also could not understand them at all either. there is no way i could choose the option to recieve a card statement in the mail option anyway. please send monthly card transaction statements in the mail to 623 silverLeaf drive lexington, kentucky 40505 Unit B asap. before the 14th of this month. plus my rent will start going up to 750 a month and i have 8 other bills i need to pay and 4 of those are my daily usage bills for gas, water, electric and windstream bill.

I suggest someone contacts me from your company right away.there has been fraudulent activities with my sister's account and she is mentally disabled. It took her two days to talk to a human with your company and they told her it would be 90 days to investigate in the meantime she has zero money to live on.I am going to be contacting our local news station a private attorney and I'm contacting Elizabeth Warren's office tomorrow. Also the attorney general's office the Social Security administration and many other agencies.my name is Diana Erickson and you can contact me at [protected]

Despite their FAQ stating:

" 5.7 Can I close my account and withdraw my money?

Yes. You may close your card account at any time at no charge by calling the Direct Express® card toll-free Customer Service Department number on the back of your card."

When I called the customer service number listed and requested that they close my account, I was told that the card, which is expired, could be deactivated so that it can't be used, but the account has to remain open "in case you ever decide you want to use it again".

I have been victimized by this Company. I have never had access to the online or web portal. No one in customer service ever answers the phone. on 08/01/2019 my an amount of $204.82 was taken out of my account by an unknown source. I want to dispute this transaction but I have not been able to access any one in the customer care or support. Lines have been Down since August 2016,

I called on 8 1 2019 to see why a payment I was trying to make wouldn't go through . the person who took my call asked me 11 questions about my useage of my card only to tell me that there was no block on my card that was stopping my payment from too g through. He became extreamly rude and refused to let me talk to a supervisor. After pushing the issue he transferred me to a supervisor who spoke worse English than he did and I could not understand a word he said. I asked the supervisor for his name and or his I d # to which he stated he was not going too give me that information.

julio cabera place claim number 072621319 amount -110.00 taken 07/01/2019 from account 072621319 level two clear -31.00 send card 6625
both payment card account person gave claim number 84678 was not found direct express level two call [protected] claiamant wintess monaey taken card send card 390 9 ave manttan ny 10001 canell two card 8.00 charge onther 10401 foster ave brooklyn ny 11236 two oder canell nathen d perlamn manttan ny 10003 canell send bank sender 34.00 2 park ave yonkrer ny 10703 ups delivery send bank sender two oders amount -110.00 refund paid bank julio cabera 072621319 acivity card 6625 both payment account acivity 07/30/2019

Yes I was at atm I tried to take out 200 dollars it's said transaction incomplete it never gave me my money I got ready to use my card payment wouldn't go threw it said the 200 was withdrawn I never got my money I'm trying to disputed this but I can never get hold to anyone please contact ASAP I need my cash for my daughter this never happened to me! I need to get to the bottom of this

I finally received my back pay from social security they put it in my direct express account and when we try and access it to no avail! I spoke with a supervisor who was ridiculously rude named Johnathon, said there was nothing he could do and I would have to wait on hold for the fraud team. I waited on hold for 3 hours in one day and as soon as they answer they hang up. This is utterly ridiculous and insane and social security needs to do something about this company. I told johnathon I wanted to file a complaint he said Direct Express didn't have a complaint department. Well D.E. You'll need to because the customer service is horrible.

On July 8, 2019 my money was stolen from my direct ex press card they took 2, 400 dollars all the my I had to pay my bills I can't get no help on your customer number I need to talk to the fraud department I need my money back asap my name is Deidra M. Green please call me at [protected] I need help please I don't understand how you can let people take my money why can't nobody answer your customer service number this serious business