DirecTV review: directv sucks 820

Direct TV is the worst. I have been with them over 10 years. The minute I called to close my account because I was relocating, they changed. I am out of town one day and check my bank account and they have gone in and taken out 84.27. I called and spoke to a rep, he said well that is for your final bill. I was pissed. A few days later I get a bill in mail saying I owe more money on the final bill. I said this is a bunch of BS. I called to dispute it but would not budge. I told them I would be closing my bank account. I had to call 3 times to ask about sending the equipment back. Finally I get a supervisor that says you don't have to send the boxes back because we don't use them anymore, we only use HD equipment. I said I need you to send me that in writing. The supervisor says there is nothing we can send you in writing. I said this is bunch of crap. so when you wake up one morning and decide you want to take money out of my account for unreturned equipment you can act like our conversation never happened. This is ridiculous. They are only protecting themselves, they are crooks. I told them I was going to write to corporate. They tried to discourage it but I will be writing. I will never go back to them or recommend anyone.

Having my system freeze up, set up a service call between 8-12 next morning, called to verify, they tell me no, it will be mailed to you in 3-5 days, you install it.wife cancelled her day for the service call.Called back shortly after, rep tells me, no it will be in mail to you by this weekend.By now high blood pressure has kicked in.Called back, rep tells me, we'll have someone out to your house between 12-4.There goes groceries & bill paying.@pm, rep calls, says it will be between 3-5.Keep in mind, this is within 18 hrs. of first call at 9:30 pm 6/4/13.That's not counting 4-6 times being lied to by reps saying they will file my complaint, having checked behind to find out they worded it so it was short & simple for them, not having any detail in the computer to what it pertained to.From 9:30 p.m. jun 4 to 7::30 p.m. June 5, I talked to 8-12 reps, burned upwards to 200 mins. off cell phone.4 p.m. June 5, supervisor offered compensation, still took additional 3 hrs. on phone to get a rep to honor his request.Sent e-mail to corporate June 5, no response yet.June 10.Nobody has access to corporate number, tells me write a letter or send e-mail.But yet they want referrals.They gave free upgrade & seems to think that's all that needs to be done.Without consent, put dish on roof, left trash in my house.What does a man have to do after signing dotted line?

We recently were informed by DIRECTV that the receivers that we bought in 1998 would no longer be able to access their system and we would need to update our equipment. When got our bill there were all kinds of additions and subtractions on it, but the gist of it was that our bill went up $12. Part of this was a charge for sports channels. We are probably one of the few people in the USA that don't watch sports. My husband called and was told that we are now subsidizing those people that want to watch sports.
Now I have troubles with the screen blacking out and on top of it all, my fairly new remote doesn't work with the new receivers. AMAZING!

My husband and I just cancelled our service with DirecTV and have been told more than once that our early cancellation fee of #240 would be waived because they could not track where it was coming from (we had no contract as we have been with them since 2006 and have not done anything to cause it to be renewed). However every time I call they say it was not waived and there are no notes. This last time (after a 30 minute conversation) I was again told it would be waived and I made my final payment of a partial month of only $40. I SHOULD have requested it in writing. And I will be calling them back tomorrow to do just that. However I have a feeling that they will wind up trying to charge our credit card on file for the fee. I'm also tempted to cancel our cards and get new ones so they can't! And if they do continue, I WILL be filing a lawsuit (or arbitration) against them. And I will be filing a complaint with the BBB. They are a very scrupulous company and need to change their ways.

Do not do business with Directv. I had a bundle pkg with them and Verizon. Had no complaints with Verizon, but Directv has the worst customer service I have ever encountered. I tried calling the number listed on the bill, but the automatic system would say it was transferring me and then it would hang up. I had to go on the internet and find a complaint where someone had listed another number. I had to discontinue my service with them early as I could no longer get a signal due to trees that got too big. I was told I would not have to pay a early termination charge, but the charged me one anyway. They sent me a final bill saying I had a credit balance of $16.45 and they even sent me a check. Now they are telling me I owe them $70.75 for service covering 5/19-6/18/13. Service was cancelled 5/21/13. They tried to tell me that I owed for "uncollectable debt" with Verizon. I called Verizon and all I owed them was $15.10 that was due today. I have always paid my bill with them on time. The one person I talked to at Directv told me to "listen and understand" when I asked how I could owe for service after the cancellation date. I will tell everyone I know to not do business with Directv, nor to take a bundle package with Verizon if it includes Directv.

On 6/19/13 @11:18 my phone alert me from my credit card account that someone took $61.81 to DTV*DIRE CTV Service my card ends in 6813 So I would like to know whats the account it went and the name of the person so I can report to the police. Isn't that fraud. Thank you very much and God bless you.

Ps please send me your text message numbers please so can send a copy of the withdraw from my account.

When I signed up for directv it was at the end of the NFL season. Since my subscription package included the NFL ticket at no additional charge, I specifically asked their representative if that meant a FULL year and not just the rest of the season. I was assured it was for one FULL year, so I signed up. A week later I referred my son in law, who also wanted to wait for the season to end so he could get a FULL year and not one week. He too was assured by the liars at directv that he would get the NFL ticket for one FULL year so he signed up as well, and I was supposed to receive a $100 credit for referring a friend. I foolishly also convinced a neighbor to sign up and she was told we would get the refer a friend credit as well. Needless to say I never received either credit, and just figured there was a mistake, but when my July bill was $42 and change higher than previous bills, I called and asked why. I was told the charge was for the NFL ticket, billed at $42 and change a month for six months for $250 a year. When I explained that I was told I would get this free for one year, not two weeks, I was told that to directv one FULL year really means two weeks and there was nothing I could do about it! I explained to directv's customer service supervisor that I was lied to and he couldn't care any less and said there was nothing he would do to help me. He suggested that I send an email to the Office of the President and explain the situation. When I did, the answer I received was that to directv one FULL year was actually two weeks for me and one week for my son in law. I was also told that I didn't qualify for the refer a friend credit because my friends didn't call a "special" number to register. They actually called the same exact number that I called when I signed up and I did get one $100 credit because a friend referred me. But I referred two friends and got cheated out of $200 and another $250 for the NFL ticket! To be fair, the office of the president offered me a $100 credit in lieu of the $200 I was promised for referring two friends, but they still cheated me out of $100!

I should have known not to trust directv since my initial experience with a directv installer was not so pleasant. When directv's first installer showed up at my house to run the wires, he told me that I would have to pay $270 ($90 per wire drop that I needed to have run). I explained that I was supposed to have a FREE VIP installation, and he said that didn't include running wires! He even called his dispatcher who confirmed his lie that FREE VIP installation did not include running wires! I wonder how many people have been conned by this liar! Needless to say, I threw the liar out of my home and contacted directv. I was assured that there was no extra charge to run wires! So the installer lied to me at the very start! I wish that I would have been smart enough to see that I don't want to deal with a company that lies and cheats their customers!

To be honest, the office of the president did offer me $100 credit, $50 each for the two referrals I made, not the $200 they promise! That pretty much confirmed to me that they know they are cheating me and don't care, because if I was wrong about the credits, they would not have given me a penny! But they offered me half what I was promised in hopes that I would go away. And I will go away, the day my contract expires. I will leave directv and NEVER look back! directv will not see one more penny from me other than my monthly bill. I will NEVER again watch anything on pay per view, or any of their paid movies on direct cinema. Nor will I ever pay for a premium channel! directv cheated me out of $350 and I refuse to patronize a company that lies to their customers! And to make matters worse, the office of the president doesn't care about the deceitful practices this company uses!

I am so pissed off at Direct tv customer service. You see I had great signal, great install, great service from the technicians, then I rent my house out and start to build a house. We moved out to the sticks with my father, so direct moves service for me and installs the dish on the roof which ended up causing the roof to leak( the roof was not in great shape and need to be replaced but could have lasted until this summer). We put a new roof on and then he told direct that being the owner he would not allow them to mount it on the roof, the tech then tells me the only signal he can get is from the roof do we can suspend service due to no line of sight. So in December of 2012 we suspended service, week building a house sometimes takes a lot longer than you expect so out move in date is not until October. In June our acct gets debited $162 so I call and speak with Brandy who is a total ### and basically tells me oh well not her problem. I speak with a supervisor John who tells me the same thing direct only suspends 6mos in a calendar year and I told him I want to stay with direct that's why I didn't cancel when they have no line of sight that is why I suspended the service. This ### treats me like a piece of ### and if I could reach through the phone and grab his punk ### I would've so I asked to speak his supervisor and what was his name so he tells me I will be speaking with Chick, so then Adam gets on the phone... do these dumb ### customer service supervisors not know who there supervisor is? in the end I am still out $162 and an all pissed off they tell me corporate doesn't have a phone and I told him dumb ### this is 2013 everyone has a cell phone don't tell me corporate does not have a phone and expect me to believe it. I work for the department of navy and I am going to bad mouth direct tv for ever.

Customer representative give false information. I called to reconnect service n stated that service had already been connected since the 1st but before they told me that i needed to be current with account... I have had many problems n some customer representative will give u a package but dont explain correctly wut u are really getting, cant wait till contract ends to disconnect

Well it's called credit card autopay, and you get a $10.00 dollar a month discount on your bill if you agree to let them deduct your bill from the card you provided at the time you signed up for the service. Should have called or visited a local dealer for infomation and consultation before signing up, they will give you the best service and explain all the requirements before you sign the 2 year commitment. They have a vested interest in making sure you are satisfied. Directv CSR's are just trying too make their quota for the day and could care less if you get what you are expecting.

For many years, we would lose our satellite service during the spring, summer and fall months, but would pay our $131 per month to them. We finally cancelled and turned in our key cards. They supposedly found a porn movie rental on the card from 6 years ago and billed us for it. We never ordered such a thing and I told them I wanted the bill removed. They refused. They then turned around and billed my credit card account without notification or permission. Lousy service and even worse customer service. They should have billed us 6 years ago so I could have dealt with it then. After all the money I paid them without service, they should have taken this small amount off the account. Don't use them -- awful service, awful customer service.

i have been a customer for almost 10 years now and i am very dissappointed with directv now. Directv wouldnt listen
for a channel request of an AMERICAN COMPANY to put on and instead put a channel on (AL jeezera) tv that promotes terrorism and helped Osama Bin Laden with his messages. Lets put a stop to this madness and demand action to take this off the air waves of America. Please help out and take our programming back. Thank you dissatisfied customer

I am writing this to let future, potential customers be warned of a very questionable and unethical business practice forced on their customers by DIRECTV. They will send out a subcontractor who will do the installation, but they will wear a DIRECTV shirt. Do not let them install anything in your home until you ask them if they will require additional money (they will ask for a check and usually charge you at least $98 for their services). DIRECTV will not work with you on this matter and will tell you the only part of the 'free installation' is the standard installation which means hooking the satellite to any existing equipment outside your home. We had three existing lines and yet he still insisted he had to charge us for two though to our knowledge we can only see the work done on one. He also damaged our landscaping (and made no apology, did not offer compensation for the damage and made no effort to clean up after himself). DIRECTV's response to this is arrogant in its apathy. We are contacting an attorney and an investigative reporter as it seems we have met with others who have been essentially caught in the same situation. It also happened at a job site for a restaurant my husband was building...DIRECTV installers came out and asked him to cut them a check for (SURPRISE!) $98 before they could do the work. We will also be contacting the IRS in regard to the one that insisted we issue a check to him in his name.

When I ordered DTV 3 1/2 months ago I told them we don't watch NFL & was wondering if we could get the NHL center ice instead. The rep told me that it was out of season so she couldn't do & that I would have to call back before hockey started to do the switch & it wouldn't be a problem. Well 3 supervisors & 4 calls back I finally got it at half price. I was on the phone with them for 1 1/2 hrs today. Some of the reps were laughing & stated they lied to you just to get the sale. I told one of the reps that they are lucky I signed a contract because I would have cancelled my service to go back to Comcast. Then he has the nerve to ask why... Ummmmm hello your customer service sucks. If you want something resolved don't explain your problem to a rep, just ask for a supervisor & another supervisor if you didn't like their answer & don't forget to write down his/her badge number. Mr. Carey under cover boss was a joke. I actually enjoyed the show until I've had to deal with this.

DTV JUST DON'T CARE! BELIEVE IT!

I called about my next month bill. I was fine with that just out of couresity I asked about the deposit and the Rep told me I would receiv
e a visa in the mail in 5 business days. I get a call telling me that was false information its not my fault that they can't train. The reps correctly. And now they are trying to give me a 50$ credit not

Direct tv is the worst cable company ever I asked to speak with a manager & the lady told me there wasn't any available to help me & if ther was they couldn't help me no way.what the hell kind of cable company is this.a ###ing ripoff company that gets ur bank account info and get your dam money.!if you have direct tv cancel it.

I have been with this company from 2005 and they do not care. I was told my bill would be $83.99 with taxes and all after up grade this year. All the customer agency and sup all lie to you about what you will pay. This month my bill is $110.99 and I'm on SS and told them could not afford the high bill and they could not help or care. Tomorrow I will be looking for a new service.

I have direct tv and I have only had it for a year and a couple of months and I have been having so many problems and when we vs they don't want to fix or they r rude also I regret having them I had so much better ti
e with dish I am making none of my family get direct th and I have a omg of family this is the worse.company k have ever felt with..its unbearable to have them..I thank God he gives us the patience we need because this company does so much wrong and never change I pray the Lord changes what they r doing to customers and how they treat them.all I know that k will never ever have direct tv again and ill make sure neither does my family..

I have spent over 20+ hours on phone calls with this company since June 2013 trying to get my bill and account to what was promised to me when I signed on to them in June, 2013. I have been booted over to Century-Link for Direct TV's "bundle plan" which I found out doesn't really exist with Direct TV, only with Century-Link. When Direct TV can't resolve the problem they blame Century-link and transfer me over there. Century-Link blames Direct TV and transfers me back over Direct TV. Well, I fault Direct TV for false advertisement on a bundle plan and price they didn't honor! I think everyone at Direct TV and Century-Link are required to take a course on confusing customer's billings until they EXCEL at it. I have never heard of such nonsense in my life for the way they charge and lie to folks. I have been as long as 4 hours on the phone, dropped and transferred until my ears hurt. The billing numbers they come up with and the "in your face lies" they tell you at the time to justify it needs to be investigated. My account was transferred to Century-Link for payment and after 3 months transferred back to Direct TV and now Direct TV wants me to pay 2 months up front because the "bundle" was broken by Century-Link and therefore voided. They told me it had to be handled this way and I requested it in their notes!. They have raided my "NOTES" and twisted them to fit their needs. They act like the IRS! How much power does this company have anyway? I have paid my bill every month and on-time with Century-Link as billed FOR Direct TV. I'm not making a double payment to Direct TV or now paying 2 months in advance. Every time I call up there I get a different Rep and different answer. My advice is to seek a 3rd party for help which is what I'm being forced to do. I'm going to a news station as well, and let someone else witness this insanity. They must pay their people "big bucks" to mess the system up and to overcharge everyone. Now after reading all these post I can only imagine the night mare if I try to get service with someone else. They want these contracts on you so they can charge whatever they want in the process and collect even more when you've had enough. Is anyone looking into all this fraud? That is exactly what it is...

I disagree with the last comment to this complaint... Your Direct TV contracts are fraudulent to most consumers. I say fraudulent because the majority of the time the prices we are promised are never consistent nor is the service that great...dropping during stormy weather or whatever?. Do we really have a choice when we order your service? How darn Direct TV defend those ridiculous contracts that HAVE TO BE SIGNED in order to get the service. Consumers are really getting screwed here because of the satellite companies taking advantage of people who have no choice if they want TV service in their areas. Why are they not being investigated and regulated? These sites are full of complaints. I don't think every consumer is wrong here. If they provided the service they actually promised why are there so many complaints? Point made...

Obviously a relative of Direct TV has responded to my previous comment...so sad.

rep refuse to give me a pay arrangment until sat when i called in on that monday. the rep refuse to let me talk to higher sups and told me i will not have service until i paid past due balance of 30.00. Told me I will not be given any credits either for the time of the few days I will not have service. I was signed up for auto pay and could not pay a few days before because it didnt full under my pay date. the first 2 rep where very rude, this call center is not even in the usa on top of it. this is not good since this services is in the unite states. All in All, all i wanted was a pay arrangement for 30.00 after i have been a loyal customer.

I want to say I never had a bad thing I say about direct tv till now. I had there services back in 2000-7 then moved to utah when it all went to crap. To start with the problem with my bill never being straight also I refered 2 people to the company and still they treat me like just a mother dollar sign. I contracted with direct tv and my bill for the first year should of been 18.75 with all my discounts also they said I would get free show time for 3 months as a trial, I advised them I did not want it. Anyway my very first bill was 80 something dollars ! When I called in to question this I got a whole other story. And the reps are programmed to blame you and tell you your contract and why you signed up for like your a qlueless dumb customer. I mean the level of disrespect that some of these reps have is unbelievable! So they said my bill was 80 and that's what it was going to be long story short I have never paid a contracted price like I was told all the discounts they have gave me where lies! Also I'm not on here telling lies just check my bill and my account and you can see how (F'ed) up it really is! Te second year was te worst! They took a customer that loved te service to hate the service! Not only did I spend countless hours wasted on the phone over the years, they have never took the ini[censored]ive to say they are sorry, and of course why would they care they are a multi billion dollar company. So to try to shorten it some more, I get to the last few months on my account. My mother advised me she wanted TV service and I was about to say go with dish or cable, what did I do? My dumb ### calls direct tv and sees how I can refer my mother cause she wanted to keep up with Spanish and see the Spanish channels. So I called direct tv and spoke with the rep he advised me that If I changed the service that it would not extended my contract so I called bs I said I want to speak with your supervisor and come to find out the supervisor also confirmed the same thing Mr. Luciano you will not have your contact extended nor will there be cancellation fees your contact ends so the rep said do you want to shut off the tv services now or wait till This novermber 2013. I said shut them off and sen the last 2 bills via paper to the address stated with my address. The rep supervisor said ok your all set gives me a confirmation number and I think things are finally good! Hell no I get an unauthorized payment withdrawn from my personal bank checking account for the amount of $104.16 ! Now wait it get way better. Not only do they pull my money from my account they also say they have current amount due of $68 ! How the hell do you figure if there is only 2 months left to my contract and my normal bill is around $40 that you would take "unauthorized" 104.16 then tell me I still owe another $68? Even if I paid both months In advanced ! That still doesn't add up! Oh but here's the real kicker, out of the blue they said I had a early termination contract ! So that was another freaking fee and they extended another 9 months they say! If you think I'm out rage well he'll put my shoes on and take the walk ! Even if they said sorry will give you free service for life or 2 years or anything I would tell them no thanks keep the tip cause you don't do busniess like that! And if they have this recorded they can go back and fire some of the dumb people they hired! This is a company where the left hand doesn't know the the right hand is doing. #1 in service ? Please, spare your self at least be honest and say 75-80 percent approval ratings, tell is like it is, instead of sugar coating it!

I am filing a complaint through directv for the unauthorized billing charges taken off my estranged husbands debit card for a bill in my name. Directv was notified that the card on file would no longer be available for billing on that account that i would return equipment and pay final bill myself. He did not authorize the payment and wants his funds returned to his card.

When you signed the agreement, they were given that card for billing. You informing them that they can not charge that card does not make the agreement change. As far as returning the equipment and paying the final bill? Again, if that is not in the agreement then they do not have to close the account and can bill you for the remainder of the agreement.

i would be asking your husband why he's watching porn while your gone i mean it seems here you are trying to fruad out direct tv.

I totally agree DIRECTTV SUCKS they automatically took out of my bank account a month earlier then the salesperson told which caused me two overdraft charges. I cant watch a recording in my room if someone is watching a recording in another room. My basic channels (ABC NBC CBS etc.) are not in HD. Even though when i had Dish they were. I wish I did not switch. Now I am stuck with DIRECT for 2 yrs. And then in 3 months I have to Pay for the HBO SHOWTIME AND CINEMAX channels. so mad at myself

Direct TV removed hundreds of dollars from my bank account without permission. I called them several times and advised them to quit, they never did. So finally I closed my bank account so they could not collect anymore money. When they were unable to remove money from my old account, they called me and advised that In owed money. After numerous phone calls they finally admitted they owed me hundreds of dollars. I asked them to send me a refund check and they said they could'nt, however they could issue credits on are other account. CREDITS, it was my money, not credits. Well since that time they have issued credits and turned my TV off so many times I have over 40 manhours and 3 days of missed work to meet their techs for equipment issues its ridiculous. I sent in an email to the SUPPOSEDLY HEAD of Customer Support and had a FLUNKY from Idaho call me and state that their is nothing they can do because of the equipment issues or the 3 rooms that the system did not work in. I have picked up the paperwork and am filing in Court in Montana tomorrow. If nothing else they will spend more money in attorney fees than what is owed to me. And the suit will name the CEO as well as all people that promised credits. By Montana Law, a verbal agreement is as binding as a written one. And I have them on tape making the agreements, and they knew it.
DIRECT TV is the most UNPROFESSIONAL organization I have ever met.

Been DirecTV subscribers for six years. Last year our HD DVD receiver began to malfunction. Tried many fixes and software upgrades provided by DirecTV but nothing worked. We kept asking for replacement equipment and were told that it's only available to new subscribers. Finally the receiver quit working and we canceled our service. After paying almost $100/month for six years, for crappy programming and equipment, we received a bill for $135 for the broken receiver. We will NEVER use DirecTV EVER. Customer service is non-existent.

I send two checks to Directv they electronically file them! So fron Aug. 23 until Dec 7 I have been fighting with them. I am sick of it. I can NOT GET COPIES OF THE CHECK because they ELECTRONICALLY file them! I send them a bank statemant 2 times and get the damn thing back from them CAN NOT FINE YOUR CHECK. They cash the damn thing on 8-29 and i send it to Directv LLC Payment Center P.O. Box 78626 Phoenix Az [protected] I think this is a even ### now fine my check or come get your ### out!

Direct tv lied to me from the beginning. The salesman called and offered me a package with over 250 channels for less then 50.00. I agreed the switch thinking it would be true. To begin the tech was late and took all day to get the wiring done and when he left he left the mess outside. I called the company but because I did not call that same day, there was nothing they could do.
The package was more that 65.00 and direct tv also added fees for each receiver, which I was unaware. They also added a fee for the HD tv which I was neither aware. And then to make it worse Direct tv has so many more channels of infomercials and direct sales. Some of those channels are repeated, same info different channel #.
I was not able to check my account online and the times I remember to ask the customer people, they gave instruction in a rush and so when I tried, it didn't work. I usually paid my bill by phone and that would bring another fee.
They gave me the HBO package for a free trial period and I know that I called and told them to cancel that when the trial period was over. According to the rep, he noted it and said it would be done. Wrong. A couple of months later I noticed the bill was over 150.00. By October they disconnected the service. I called to inquire about this bill and why it went so high. The premium channels were never cancelled. I paid whatever my regular bill would've been and I asked to have the other fees waived. The rep agreed and apologized. That day I was transferred to three or four other reps. I told the same problem over and over again and no one seemed to get the point. They all gave me different answers but none ever answered my questions or problems directly.
Well, that promise to waive the HBO fees was never kept. Finally by the beginning of December I had enough. Someone called demanding to get paid and said that if I paid my monthly bill all other fees would be removed which was about 45.00 so I paid 65.00 and then.. and 'checking' my account he said that the fees had already been credited back in September which was not true.
I got angry and clearly told him I had enough of this company and their lies and wanted my account closed he now made it clear that I would end up paying over 350.00 in early cancellation fees. I said it very clearly that they owed me more for their lies and bad service.
The next day, On December 3 2013, I sent an email wanting my account closed that same day and I stated that I WOULD NOT pay any more money to Direct tv. They did close the account and stated that the box to ship the receivers would arrive in about two weeks. It's been more than three weeks and I still have not received the boxes to ship the receiver.
On December 23, 2013 I went to Facebook and explained my case and anger on how they handled my case. The answer I got was to contact the 800 #.
On December 23 2013 about 8:00 pm pacific time, I checked my bank account and I noticed that Direct tv had withdrawn 71.95 without my knowledge or permission. When I called they were apologetic and said that it is because of the early termination fees and there is nothing they could do. I have not received those boxes to ship the receivers, and I only received the last statement two days before, and yet, they were quick to take the money out without me even knowing.
Usually a company will try to work with the customer but I was told time and time again that there is nothing they could do.
The rep, offered to have all those fees waived if I came back to Direct tv. I said no, he transferred me to the supervisor, Alleya, who also offered to have those fees removed if I came back. NO, I said.
I was transferred to Jerri, in collections. I demanded to have the name and address to the CEO but she only gave me a P O Box to the billing dept in Glennwood Village Colorado. She never gave me the name of the CEO as she conveniently 'didn't have it.' How can they not know the name and address of their boss?

This is the facebook message on December 23 2013
"Rosa M Diaz posted to DirecTV
19 hours ago ·

In April someone called with the story that I would end up paying about 48.00 a month for the direct tv. I switched only to see how good a liar you are. I had enough of you guys adding fees and changing the charges and I closed the account on December 3. I told the man I wanted the account closed immediately.
The next day I also sent an email wanting to return the receivers. I got an answer that I would receive the boxes in about two weeks. It’s already three weeks and I still have not receive that box to ship them.
Like I said in the email I will NOT pay anything more than I have. I don’t know why I switched from Dish Network this company has been clear and consistent. Direct tv is just one story after another. I have found several websites where so many people have similar cases like mine. I will NOT pay the early termination fees or any other fees you have incurred in my account. This is the WORST company I have ever dealt with.
You can sue me, you can do whatever you want but no extra money will come out of my pocket for direct tv.
We can do this the easy and peaceful way or we can do it the hard way. Either you send those boxes and clear my account or I will make a social media call out for all other direct tv users who have similar cases like mine. I am sure direct tv will not like the negative publicity. I can go either way, it’s your call.
Today I can see a couple of people who are also complaining about the service.
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Rosa M Diaz
Write a comment...
DirecTV I'm sorry about this, Rosa. We would like to speak with you to ensure the recovery kits are reshipped and verify your information. Please give us a call at [protected] and we will be happy to assist you."
Like · Reply · 18 hours ago

I already sent my questions on facebook and twitter.
"Rosa M Diaz
DO YOU HAVE COMPLAINTS ABOUT DIRECT TV? So do many other people. We need to talk.
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we called the next day and you people refused to cancel our service and then we called the day after that and that's when you put it in your computer that we called.

I feel like it's just bad business to offer one price and then expect customers to pay a hefty fee later. ... Hmm, anyone out there recall the Blockbuster late fees (many which people actually didn't owe?) Where's Blockbuster these days? Oh, out of business? Yeah, seal your fate DirecTV. LOL. Karma gonna get you. Why would you steal from your customers? Seriously? Otherwise, I actually liked their customer service, television service and technicians, etc. Too bad they'll be out of business in less than a decade. Screw them.

I have been a Directv customer for about four years now I recently been have the same issues with signal loss I went a full month almost with no service so I called today which Jan.9, 2014 and received the worst customer service ever its sad that your commercials say that you have the best customer care and equipment I beg a differ I called Directv every single week almost since November 2013 I asked the representative to put it in his notes he didn't do as I asked of him to do so we could have proper documentation I am so upset its several days since I had service and its not due to the weather as they suggest it snows every year this is a problem off poor equipment

Cancellation of Channels and when I tried calling to discuss they have an agent fee of $5 - how is it possible when currently paying for service and I can not speak with an associate on the phone without this hassle? They are a terrible company to deal with and my complaint is based on poor customer service.

Rosa M Diaz,

We would love to have you back with us and encourage you to check us out at dish.com for information on what we have to offer! Please let me know if you have any questions and feel free to private message if you'd like!

I recently had a very bad experience with DirecTV too. They are a partnership with AT&T - advertised for $30 per month. So I signed up. When the installer came, I checked the 12 month box. Instead of $30 the bill was $45, which I assumed was because of the 12 month agreement.. Then after three months I started receiving $92 bills, Surprise! When I tried to cancel after 10 months they wanted to stick me for cancellation fee for $260. This seems to be their standard business practice. Yet they seem to be growing every year. Wikipedia page shows they 30 million customers with enormous profit 25% profit on approx $30 Billion in revenue (i, e, they are screwing each customer an average of $1000 per year). They are obviously making money in an extortion racket. How are they staying in business and how are they growing, What makes them immune to customer complaints. If somebody came into your house and stole $300 the legal system would surely punish them. But you can steal $15 billion a year from customers and hide behind unsigned contracts. Very smart!

Update: The arbitration company they have carefully selected asks a $400 fee with the application form as fee. Which is significantly higher that the early termination fee. This guarantees that DirecTV can make you pay anything below $400 without hearing a squeak from you. So arbitration is definitely not the right move. Small claims court seems to be right one.

Careful reading of the agreement (which I did not sign) also mentions this in addition to arbitration - "You may also assert an individual action in small claims court in lieu of arbitration."
So small claims court is the right venue.