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DirecTV review: directv sucks 820

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9:19 am EDT
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I had DirecTv at my last rental property. I had the service from June 2007 till I put the account on hold for 6 months, in October of 2009, with a $68 credit on my account. Even tho I spent big $$$$ on the 3 boxes I had at the house, one a DVR, I was told I had to send them all back or get charged for them upon cancelation. (thought I was already charged for them?) So March I called to cancel the account (making constant reminders so I wouldnt forget, cause they didnt call)

So I was on Vacation at the time and didnt get home for a couple of weeks. Called and asked if that was ok to wait to send the boxes and it was, according to the lady I talked to. They sent me return boxes, and when I got home, there was only a return box for one box. So I called. They said now I only owed one box, the DVR. (yay, small victory) So I sent the box when I got home.

In the meantime they charged me for a month of service at a house that I dont live at anymore. They also charged me $175 for the box I "never" returned. With FedEx tracking number in tow, I called, they finially reversed the fee for the extra month, and said that eventually the charge for the box would get removed. HA.

So then, I think because I had that pesky little credit on my account, they charged me $60 for an early cancelation fee. But I have had my account for 2+years you say?, even over and above the 6 month suspension? But that loyalty does not count. Cause in June 2008 I purchased another box and paid for another room and I canceled the account in October 2009, 2 months shy of the December contract which aparently got renewed with the new box. Now they NEVER told me I had a new contract, cause I had planned my move out date accordinly not to have these charges, with any of my uitilities. So after 3 years with DirecTv, they still wouldnt help me out.

"Well it is now our policy to inform our customers of that." said the lady.
"Well what about people who you did not tell?" Says I
"Well we should have told you." says the lady.
"Huh? So you should have?" says I.
"Yes Mamn." Says she.
"but you didnt?" Says me.
"No Mamn."
"So I still have to pay the fee.
"Yes mamn."

"Best in Customer Satisfaction" my rear end! So you pay if you do and you pay if you dont. Please look elsewhere for TV service. I know that DTV has all the good chanels, but you pay dearly. THey have sooooooo many fees, it is rediculous. Better yet, buy some books! Or some movies! Or a good internet connection so you dont need those greedy ### at all!

Update by Becky hates DirecTv
Mar 31, 2010 9:20 am EDT

PS: I was paying $120 a month for service. Which was not the best, if a bird flew buy or hevens to betsy it rained, NO service!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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mechthild
US
Jan 21, 2014 11:06 am EST

we are new costumers about 5 month . now they taken one off the best channels off, wich is the weather channel.we will go back to ;;dish;; if not brought back.

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PHyla
Richfield, US
Feb 02, 2014 8:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am furious! The Super Bowl is on and all my Direct TV is doing is pixelating! Direct TV has tried to scam us since we signed up almost a year ago. This is the last straw. Does anyone have the number to the Corporate Offices? Has anyone taken legal action?

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Susie Hadley
Medford, US
Mar 28, 2014 2:32 pm EDT

I am just stating what happened don't expect anything to be done just want other persons to know what happened I had direct for nearly 10 years no problems no major problem's well I got to the point I cannot handle the bill I called them I had paid them on time for the last 10 years they agreed on that to lower the amount to $82 instead of the $154 for a years she said the firs month would be a lower amount then the 82 a months would kick in well we got the bill on line of $64 which I paid and the next month it flipped back to the $154 I emailed the manger talked to someone of phone that said no that arragemnt cannot go into affect that i got the discounts then I have to pay what I did not pay that is not what was told to me and that is not what the website said he told me he could honor the agreement first I had the pay the intire months due that is not what was agreeed I cancelled I was at the point my contract has ended and I was doing it month to month they threated to take it out of my account I lucky changed my debits cars and they could not get the momines they billed me a finial bill of $42 which I do not think I owe they have turned it into the credit bureur I don't think I am at fault they did not honor their agreement and since they say at every call it is being recorded that should have been they checking that out to find out that agreement had been made this was the second thing when I had my son move in I had a schedule for them to come in and put the service in the back for him and then I called to have a upgrade on the box for us well no one showed up I called and they said they thought it was a double and the ordered was cancelled well no one called me to make sure it took 2 weeks to finally get to come of something that was their mistake that should have been taked care of I got not call saying it was cancelled they just decided whitout calling me to virefly that they was going to cancels and when they did come had to schedule two trips they only had the connection order not the upgrade so I had to schedule another trips which I did not appreciate at the time I was working and could only do this on sat it took around a month to get them to come out if everything is recorded why did they not go to those recordings and see that was scheduled after 10 years with out majors problems to have this just stupid I called charted and got cable in 3 rooms plus Internet and phone and more channels for the same price I was paying for just the cable I would like to the point I do not owe the 42 and it should come off my credit report and the fact if I had not changed my banking information they would have tired to collect that is stealing which I informed they did not have my permission's to take any out they came back with if the bill is not paid they go with the card on file that is not right taking someone momies without their permission I as I said had to change my banking information but the part that gets me they did not honor their agreement and I do not reccomnd anyone choice to be a constumer of directv worst conster service

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soccerman13
Riverton, US
Apr 22, 2014 11:43 am EDT

Directv is the worst company I have dealt with in my 43 years. They have over billed me twice and didn't even refund my money (basically stole from me) until six months later. The DVR I have stopped working about 2 months ago and it was supposed to be replaced the next day but of course it never arrived. My HD service freezes up all the time. So I am getting over billed for a product that isn't even working. I was promised by a supervisor to have free movie channels to make up for the over billing. Guess what? They never showed up as an option. Directv is the most incompetent, disorganized, fraudulant, poor quality, and worst customer service in the entire world. PLEASE PLEASE PLEASE I implore you to NEVER NEVER NEVER sign up with Directv. They will sucker you in with a two year agreement and you will feel like you have been digitally incarcerated during that time period.

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Dave123456
Hendersonville, US
Apr 24, 2014 8:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was promised a free upgrade to a High Def converter if I stayed with them for an extra 18 months. The time came, I made the call, and they said they do not have, and never had, such a program. I talked to a supervisor and even threatened to cancel, and she didn't seem to even care-either about the broken promise or my willingness to cancel. The other Dish is available, as is cable. The switch is coming soon.

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youlanda robinson
Hattiesburg, US
Apr 28, 2014 1:57 pm EDT

direct tv took money from my dhs money card and i owe them nothing.i would like to be reimburst my money please.

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wally the beerman
55110, US
May 01, 2014 7:50 pm EDT

I hope they take more.

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wally the beerman
55110, US
May 01, 2014 7:50 pm EDT

youlanda robinson is a ###

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Robsmith
Arlington, US
May 02, 2014 3:10 pm EDT

In 2010, I had to cancel my account with DirecTV and they sent me a letter stating that I owe over $400 for a cancellation fee. The very next day they automatically deducted the fee directly from my bank account. March 22nd, 2014 they said they would refund the amount to my account on file which is no longer active. In this case since the account is closed then the funds would have been rejected but DirecTV is saying that the deposit was made successfully. I recently called my bank and a representative informed me that if the funds were made successfully then the bank would send a trace/confirmation number to the sender. DirecTV is saying they do not have the funds anymore since they were supposedly deposited without incident but they also don't have the trace number. Is anyone else having this type of problem with them? If so, what did you do?

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usafret62
Mount Holly, US
Jun 15, 2014 5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

In April 2014, my 2yr. Commitment was completed. i agreed 2 the additional 2 yr. 4 the new genie & the mini. since that was installed, i have had nothing but trouble. the tech people said that it was KNOWN that there was & is a software issue with that unit. the troubles went to case mgt. my case mgr (in okla.) (whom i could never reach directly) handled this issue very poorly. each tech rep said that a supervisor had to come out & take pics, readings, etc., because in my ultimate pkg, i would get error codes #721 (not purchased) & 781 (pay-per-view). i could channel up-dn & the channel would come back to view, sometimes. at other times i would get a black screen with voice & no pic. after i spent endless hours doing tech stuff that was the responsibility of directv (sending reports from the genie) i got no satisfaction or resolution. after all the engineering data & reports after 2 wks, the conclusion was that they said nothing was wrong with their equipment! REALLY! their answer from retention was another upgrade as they called it. it was for two hd receivers with another 2 yr agreement. i would NOT accept this as i had just completed my obligation with the hd receiver in April 2014. i ask for additional credit for the lack of programming stability & they just told me politely to suck it up. that is how corporate america is today, fueled by nothing but greed. i suppose that if ALL directv, dish & cable people would shut down & return the equipment, would that make a difference? probably not, due to the fact it would take a unified effort, patience & a little time for our voices to b herd, then & only then would there b changes for a consumer friendly corporate america. as far as making this complaint, it will not make any difference with chase carey at all, nor the b.o.d. if he does not have the professionalism to return calls or emails, do u think he really cares about the company? it is all about the money only. i live in mount holly, nc, just about 15 miles west of charlotte, nc. the ota service is lacking & cable or sat is the only way to get decent tv pics. so, i will file a complaint with the attorney general of NC & the BBB. it is time to speak up (4 whatever good it does) 4 we r not just another brick in the wall! RS n NC

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gracie2
Gallipolis, US
Jun 29, 2014 7:49 pm EDT

I hate Direct tv!

My Son does not have a checking account, so he gave me cash and I paid his directv bill by debit card a few times...
He couldn't continue paying the ridiculous fee of over 100.00 a mth for cable, so he let a 114.00 bill go for a couple of mths. he had intentions of paying it, but it wasn't at the top of his to do list. well directv cancelled him and charged him a cancellation fee that was now 371.00. They took that 371.00 out of my checking account because it was the last thing that was used to pay their bill. I have called and told them, they took it out of my account, but they don't care. This was in March...I have talked till I'm blue...I've been hung up on after being onhold seems like forever...I can't get anywhere. I would not recommend Directv to my worst enemy...Their customer service sucks big time...I Hate Them...

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Jerry L Jones Jr
San Jose, US
Jul 24, 2014 4:28 pm EDT

Mr. Carey, Hello I'm a new Dircet Tv remember I am very Appalled that you would try to charge me 95 dollars for each additional receiver. I don't mind playing the 5 dollars for the monthly service I can understand that monthly fee.I have AT&T and i pay 5 dollars for the additional receivers, I feel that like your company can't meet my needs as a customer. I have 8 tv's in my house and your company feel that you must charge me 95 dollars and on top of that 5 additional dollars for the month that was not told to me on the install .Can we please rectify the situation. My contact information is [protected] Sincerely Jerry L Jones Jr.

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Burned Up
Summersville, US
Jul 28, 2014 6:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Directv is trying to stick me with an early termination fee after 12 months of calling for repairs and no shows by them because I could only get 19 channels out of 200 on my hd receiver, which would never record. I work 12 hours a day so I added my mother as an authorized rep on my account to talk to them. While talking to Wayne at the corporate office in CO, he said she could put him or CEO Mike White on her life insurance as a beneficiary for EFTs, when she explained she was ill. Who do icontact about that? He had her convinced it was her idea!

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Direct TV fool
Springfield, US
Aug 02, 2014 2:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Direct tv admitted to over charging me 150.00 dollars in the first 3 months of service. But they never reimbursed me. In fact they just kept overcharging me 10 to 30 dollars more each month. I have my service in suspension currently. I want to cancel but am faced with 480 dollars in cancellation fee. I live in Oregon and don't know what to do.

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Mary Forman
Peebles, US
Aug 07, 2014 11:35 am EDT

I have be trying to send an email to make a complaint to chase.carey@directv.com it keeps saying failed to deliver.Why put this email up if it isn't right.I also had direct tv for over 2 years.At the end of my contract I keep it on what they said was a month to momth bases with ne discounts.But I was fine with that.Then I moved and called to get it transfreed to new address.Told them want to keep old boxes and still do the month to month.They keep trying to get me to upgrade but told them NO.They set the date when someone would be out..My mother had to go to the hospital so I wasnt going to be home that day.So I was nice enough to call to let them know.They ask if I could have someone there because it would be 2 weeks before they could send someone eles to hook it up.So I told them my 17 year old daughter would be home.They said that was fine.When I got back home 2 days later they had hooked up new boxes in 4 rooms that I had Not told them to do.I called them and they were really rude.Said I had agreed to another 2 year contract And I said no I didnt and told them they need to fix the mistake they made or turn it off.She refused to send someone out to fix the problem and I wa told if I turned off service I would be charged.I told them to eaither fix the problem or I wouldnt pay.So they didnt And I didnt pay.Today my debit card was charged $322, 46.Which was my bill money for other bills I called them and told them it was there fault and mistake not mine and they had no right to do this.But all I got was they could and they did. And that I pretty much couldnt do anything about it.I gave them premission to when I had my old contact.Well that had been over for 4 months or longer so if that contact was up how can they take money out.I live in Ohio if anyone can help or have info how to get help with this please contact me by email..mjp345@hotmail.com

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suzzaroo
US
Aug 18, 2014 8:21 pm EDT

We'd been customers of Direct TV for over 10 years I would say. We moved last year and "transferred" our Direct TV. We were told to take our boxes and remotes and they would come out and hook it up at the new place. ( We moved in the same town) We noticed price increase and could not continue with it. So we canceled. Then they sent us a bill including an early termination fee of $300. They stated we just signed a new contract. WE did not. We transferred service for free when we moved. They sent it to collections and refuse to remove the charge. My credit card was not charged because it was over the limit. How in the heck do I prove this when I have nothing but our word and the word of the customer support team who we spoke with when we planned our move. Nothing in any paperwork says we signed a new contract for any term when we moved. We were never told of any new contract and we did not sign anything other than maybe (I will have to ask my husband) the paperwork of the man who came and put up the dish. This is insane.

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Raelen
Paris, US
Aug 25, 2014 9:30 pm EDT

I called to cancel my Directv today as my 2 year contract is complete. Or so I thought. DIRECTV, unbeknownst to me, extended my 2 year contract when they replaced a faulty box in a spare bedroom. They are going to deduct can bogus "early" cancelation fees from my bank account. They said they would take whatever they wanted. Kind of scary. Especially since my husband, who is battling aggressive prostate cancer, has an upcoming doctor appointment and medication that I need to pay for. I filed a complaint with the BBC earlier. I think I should file a claim once I know how much money they take from us. My husband was in tears. DIRECTV IS a horrible company. I see they got in big trouble with the Attorney General in 2010 and paid $14 million. They also agreed not to use these unethical practices anymore. Clearly, they still do.

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Tartankitten
US
Aug 29, 2014 7:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I, too, tried to cancel my service yesterday. I upgraded to an HD receiver last year, and was never told that by upgrading (which means they are getting more money from me...) that my contract would be extended 2 years. I never signed anything, and was not informed of such. I did see that it is in their agreement, but after being with them for 12 years, I thought this would be disclosed at the time of change.

The real burn is the customer service rep said "I got a deal on the receiver" and that the same receiver, if I had to replace it, would cost me $199. Since I pay a $20 a month lease fee, I think I have more that paid for that receiver. She also told me that when I was at the end of my contract to call back and they could make me a " deal".

So, I get nothing for being a good paying customer for all these years. I downgraded my service to the lowest possible, but still am paying $70 a month, which is too much for me to handle right now. And, they don't have an option for internet, which makes them alot less competitive and I feel like I'm being held hostage.

If anyone has a great idea on how to get out of a contract, please let me know. I simply cannot afford this and am upset that they won't work with me at all.

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william allgeier
mesquite, US
Sep 05, 2014 2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been sending to the above address money orders to pay on the directv bill. They have not been cashing them. Keep harassing us that we are not paying on the bill. I mail in the money orders along with their billing statement and in the envelope directv provides.
I want to know why they aren't cashing them and applying to my account. Past month within days i have mailed to them two money orders and they received the one and not the other, i have copies of everything i send to them. L i want thesemoney orders credited to the account.

Allgier
Pob 3000
Mesquite nv 89024

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JBou
Murfreesboro, US
Sep 13, 2014 10:25 am EDT

I have been a directv customer for two years. We had to move to a different state back in May and when I tried to cancel the service I was told I would have to pay a huge cancellation fee. They told me the best thing to do was to suspend my service and when I got to my new state reinstate it until my contract ran out in september. I did exactly that and now today when I went to cancel my service after waiting it out, they are charging me 140.00 because they said the move added on an additional year to the contract. I specifically asked three seperate times after the move what the date of my contract was up. All three times I was given the same answer of sept. 7. Now they are telling me they sent an email (which of course I never received) stating the new One year contract because of the move. Please do not do business with this company. They are so dishonest. Sad that customers mean nothing to them.

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Laura Hooblet
El Paso, US
Sep 22, 2014 5:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got my service with this so call Direct TV thief company back in 2012! I got it over the phone and of course I never heard anything wrong about these thieves. They told me that it was going to be only like 24.00 per month, and they asked me just for one simple thing; commitment for two years. Of course I wanted to pay that not only for two months but forever. At the end of one year after I sent my payment i received another bill for the amount of 57.00 that I supposed owed from the previous month. I called the thieves and argued about the new charges, claiming that I was never told the truth about the 24.00 per month. I was going through a very hard financial situation and their solution to the problem was that they will cut off the service but as soon as I could I had to start paying the 78.00 dollars from the past due months! Can you believe that iif I was struggling to pay for food and shelter I was going to pay them for a service I did not have. They are so stupid and they threatened me to get 250.00 dollars from my credit card. Fortunately I had lost my card and I had changed my card number other wise those idiots would of stolen my living money. I have refused to pay for something I was not properly and truly informed. They have send the account to collections and to the credit bureau, they calling me demanding that payment but I have refused to give my money to such thieves so my question is there anything I can do to stop them from calling me.

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Steph 143
Chelsea, US
Oct 02, 2014 11:46 am EDT

Direct TV SUCKS! I called to get service, was told my credit was good, and only needed a deposit of 21.00. Technician Was supposed to come out the following day and install my cable and Internet. When nobody showed up I called customer service. I was told that I have a previous bill from years ago of over $800. Meanwhile, I checked my bank account and found that they deducted $121. I was told I am not getting service and I am also not getting back my $121. I will see them in court!

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Andyr6
US
Oct 11, 2014 4:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OMG. I bought, not lease, a Direct TV HD receiver from Best Buy. This receiver stop working and a Tech from Direct TV came in to my apartment and switch it with one from them. He took my and I tough it was a clean exchange, I get yours you get mine, since there were the same. After I finish my service after 7+ years ( not one time late) they requested from me to return the receiver. Went I ask for a compensation from my or some kind of discount, since they acknowledge they recycle my, the answer was... NOTHING WE CAN DO FOR YOU. I will try this link.

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Sunny Kay
Saint Petersburg, US
Oct 20, 2014 9:22 am EDT

THIS IS THE WORST BAIT AND SWITCH I'VE BEEN ASSOCIATED WITH! My brother is disabled and lives on a fixed income. The advertisement said $28.40. We were supposed to get the NFL Season ticket! We got nothing and when I called I got the big run around and ended up paying $47.95 for the local games only. HUGE RIP OFF!

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gtpluv
Enid, US
Oct 22, 2014 2:45 pm EDT

My mom has Directv in her name, at her house, in a different town than me. Because I used my bank card one, time a year ago, to pay on her account, they are randomly taking money out of MY bank account.

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KevinjDaniel
Coeur d Alene, US
Nov 05, 2014 9:55 am EST

So Directv always has a 24month contract, they give you a deal on the first year with the understanding that you will stay the additional year at regular price. You agreed to this and "claim" no one told you even though it is mentioned just about everywhere on their site, every call, every bill.

Now you want to quit and are mad that they tried to follow though on their contract that you agreed to. Riiiigggghht they are the evil corporation. Come on, just read your agreements and don't agree to something you do not want to be comitted to.

Agreements do not have to be signed to be valid in this online world. Take responsibility for your actions, this is nothing new. Just like Cell Phone contracts stop playing the victim.

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ThinkEthics
Fort Myers, US
Nov 24, 2014 9:32 am EST

You all are terrible human beings.

You entered into agreements with a company in exchange for discounted service, then decided to reneg on the contract and are acting as if DirecTV is to blame. They are doing nothing unethical - all cancellation fees and everything is very clear upfront. Classic low class nouveau American sentiment of wanting everything for free.

You should all look in the mirror.

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woulduno
US
Dec 23, 2014 10:00 pm EST

I have been a customer of DirecTV since 99, however since AT&T came on board their customer service has gone from good to rude and condescending. They claim #1 customer service, but you have to look at what that is being compared to, it is not saying much. The customer service agent offered me Sunday Ticket for free, got me off the phone, and then Sunday when it didn't work I called back in. Turns out she put it on, then it got removed, but the kicker is they still billed me for it! Their HD is highly compressed, Dish Network does not compress as much. DirecTV's on-demand is terrible and uses your Internet, in an age where many Internet providers put monthly caps on your downloads. Xfinity offers a much better on-demand experience. So, if you are looking for higher quality HD, go Dish, if On-Demand is your thing, go Xfinity. DirecTV has nothing to offer at this point, so I recommend you stay far away from them... This coming from someone who was with them for 14ish years!

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Killer___B
Washington, US
Dec 27, 2014 6:34 pm EST

$100/mo x 12 mo = $1200
$1200 x 20, 500, 000 (subscribers)= $24, 600, 000, 000.00 (just in 1 year)
That's over 24½ BILLION for only 1 year.
Almost every night I have to search diligently thru the 300 channels
just to try & find ONE program worth watching.
We should be trying to choose between MANY programs we want to watch.

Is this money well spent?

I think NOT. I will be cancelling my membership right after the 2-yr contract expires.

Fool my once, shame on you. Fool me twice, shame on me... I'm NOT an idiot...

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rtrevelline
Corry, US
Dec 31, 2014 10:28 am EST

Okay, jump on this, offer dish customers who want to switch because fox news is no longer an option a special incentive to switch. To direct. Thousands of people are blaming news stations when its dish that should be called out. Offer a decent incentive to get direct. I love mine. Any problem any time direct is there!

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bhkayy
El Segundo, US
Dec 31, 2014 6:26 pm EST

DTV is a AT&T company...They can't get it right. with your cell and home phones. and the billing. Why would you think, they get it right with, tv billing. but they are QUICK to turn you off. Thats how they make money.

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dogmanz
Titusville, US
Jan 08, 2015 5:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have made three calls recently to customer service, and in all three I got a man or woman with a very strong accent and poor English. I note that in Wikipedia of Directv it states that customer service is contracted out including Global. It appears to me that you are doing exactly what BOA, Capital One, etc are doing and that is outsourcing customer service to India, Malaysia, etc. Every time, you get a person who seems pleasant but can barely understand the questions and are difficult to understand. If you ask for a supervisor, guess what, more of the same, including a hang-up if you complain. I like your programming, but customer service sucks.

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mtinash1
Hermitage, US
Jan 16, 2015 1:39 pm EST

This is the worse experience I have had in my life dealing with these people. Direct tv advises to cancel maintenance coverage on 1/9 then sets up service call for problem I have had for almost a year with the service. Tech comes out on Tuesday replaces mini genie. Works fine on 1.5 days then Genie tells me that the storage disk is corrupt. Direct TV then wants to charge me to replace their equipment since their representative cancelled the maintenance agreement. Everytime you call them you get a ifferent story and they are the worse company in the world to deal with. I cannot wait until the contract expires in 4 months so I can get a service provider that will actually provide a service

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JulieLR
Carson City, US
Jan 28, 2015 8:59 pm EST

I just joined this group as I am in TOTAL agreement with everythig that is being said about Directv! Thank you for the 1st post as I was searching on how to send a complaint "higher" up with Directv as everyone knows that can't be done on the phone! If I could be paid $100.00 on how to NOT refer a friend or family, I would. I am going to be filing a complaint with the FTC in regards to my issues about Directv (almost a year of an on-going) technical issue of the DVR not working (Genie and now a older DVR box). I've been insulted by 2 customer service reps and so many other issues.

Let's all start filing complaints with the FTC (I will be soon) and see where that goes and see if some type of investigation will happn.

Thanks!

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Helene Katz
Lorton, US
Feb 03, 2015 8:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

What's the story here with this fake email address ? Why have a website when you can't even be contacted via email or phone ? Next step will be legal action against this corporation . Piss poor service especially when money is owed ! Never seen such a bunch of idiots !

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wanda amerson
Bellamy, US
Feb 08, 2015 1:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I paid bill on Feb.2 with my debit card I got a confirmation number it is451249058 and they cut my service off today. I have proof that I paid because the draft it out of my checking accout.

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SeahawksFan
Elma, US
Feb 16, 2015 2:47 pm EST

Direct Tv takes your money. I was set for Direct Tv service today. home is 150 feet away from DishNetwork Pole that was also used for service that I canceled to get the direct tv promotion. DishNetwork had no problems installing the post, underground wiring, and connecting it to inside the home were wiring was already there. Direct Tv Tech came out today looking inside our home, and outside, and they came to the conclusion that we cant get service due to tree's that's farther away than 150ft this tasks requires setting up a new post with the dish next or near to Dish Networks post, running wire approx. 150ft and connecting the wiring to the ones already in the home. The tech said we would lose signal. we told him well if that's the case, why was dish network able to install and has had no problems with service. It amounts out to, this tech just plainly doesn't want to put forth the work. Now we have asked for a refund, and now they are not willing to refund because it has to go to the billing department first. So what now? your ready to bill us for something that didn't happen or able to get? First of all, they say there is no installation fee's, connection fee's, but for some reason our $35.00 has to go through billing first, Don't waste your time with DIRECT TV, beware of Direct Tv, your wasting your money, because they will take your money and tell you they cant install . Go Dish Network at least they were willing to put customer first and went out of there way to get you service!

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Rip Swimmer
US
Mar 07, 2015 5:13 am EST

SCREWED by DirecTV. I had a higher level package, but due to many factors I was forced to cut down to basic package and only on 1 single NON HD-TV. So they come out, with different receiver and put it in. Now I get the absic apckage, except I am shorted many channels. In other word I am paying the $49 a month, but am not getting all channels shown. Hell, I do not even get the NASA channel, and that is pretty much a freebee that you can get on the computer. Any and all HD listed channels are missing. Yes, I know I am not paying for HD, but it seems to me as they are shown as in the package, I should be getting them, just not in HD.
I also see, that since I made the change over, which was at the end of the first year, they have now tacked me into an additional 2 years of contract? SCREW THAT. Today is D-Day. They either resolve it or eat it, and I will be damned if I will pay early termination fees. This entire cable/satellite business is nothing but a shell game.

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D Richter
St Martinville, US
Apr 24, 2015 10:05 am EDT

1. Deceptive advertising by mail and media. Also when disclosing; try enlarging the fonts or include a magnifying glass.
2. We've been a customer for years because there is no other options available. Since inception this $39.99 package has been in excess of $60.00. This is just for 1 television.
3. Your customer service hotline requires a 4hour window for scheduled repairs. In this time interval your automated service and tech tracking devices or people call every 15minutes for tech status. Perhaps you should have him wear an ankle bracelet.
4. Your tech arrives in an unmarked and rather used vehicle with no advertising or logos whatsoever. His id card and logo shirt is all he has. Yet the billing if from a 3rd party; apparently a sublet from an out of state "company".
5. These storms are common and frequent in nature in this state. Perhaps you should upgrade your devices and better train your personnel. This repair takes 15minutes; not 4hours of my time.

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Eppidrummer
US
Apr 24, 2015 5:10 pm EDT

I have had Direct tv for a year now and I cant wait to cancel, Its all freekin infomercials. If you are thinking of getting this, dont do it, it totally sucks. Cable was way better!

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