Menu
For Business Write a review File a complaint
DirecTV

DirecTV review: directv sucks 820

B
Author of the review
9:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had DirecTv at my last rental property. I had the service from June 2007 till I put the account on hold for 6 months, in October of 2009, with a $68 credit on my account. Even tho I spent big $$$$ on the 3 boxes I had at the house, one a DVR, I was told I had to send them all back or get charged for them upon cancelation. (thought I was already charged for them?) So March I called to cancel the account (making constant reminders so I wouldnt forget, cause they didnt call)

So I was on Vacation at the time and didnt get home for a couple of weeks. Called and asked if that was ok to wait to send the boxes and it was, according to the lady I talked to. They sent me return boxes, and when I got home, there was only a return box for one box. So I called. They said now I only owed one box, the DVR. (yay, small victory) So I sent the box when I got home.

In the meantime they charged me for a month of service at a house that I dont live at anymore. They also charged me $175 for the box I "never" returned. With FedEx tracking number in tow, I called, they finially reversed the fee for the extra month, and said that eventually the charge for the box would get removed. HA.

So then, I think because I had that pesky little credit on my account, they charged me $60 for an early cancelation fee. But I have had my account for 2+years you say?, even over and above the 6 month suspension? But that loyalty does not count. Cause in June 2008 I purchased another box and paid for another room and I canceled the account in October 2009, 2 months shy of the December contract which aparently got renewed with the new box. Now they NEVER told me I had a new contract, cause I had planned my move out date accordinly not to have these charges, with any of my uitilities. So after 3 years with DirecTv, they still wouldnt help me out.

"Well it is now our policy to inform our customers of that." said the lady.
"Well what about people who you did not tell?" Says I
"Well we should have told you." says the lady.
"Huh? So you should have?" says I.
"Yes Mamn." Says she.
"but you didnt?" Says me.
"No Mamn."
"So I still have to pay the fee.
"Yes mamn."

"Best in Customer Satisfaction" my rear end! So you pay if you do and you pay if you dont. Please look elsewhere for TV service. I know that DTV has all the good chanels, but you pay dearly. THey have sooooooo many fees, it is rediculous. Better yet, buy some books! Or some movies! Or a good internet connection so you dont need those greedy ### at all!

Update by Becky hates DirecTv
Mar 31, 2010 9:20 am EDT

PS: I was paying $120 a month for service. Which was not the best, if a bird flew buy or hevens to betsy it rained, NO service!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

820 comments
Add a comment
D
D
David Johnson
Jan 31, 2008 3:14 pm EST

This about DISHNETWORK. I have something wrong with my "switch" and I've called many times but they say that will cost $75:00! Which is CRAZY who in there right mind would be stupid enough to pay that cost!

Y
Y
Yarneau Family
Feb 03, 2008 11:44 am EST

Thanks SO MUCH for the contact information. Being a customer of Direct TV for more than 8 years, I finally had enough and cancelled by service and returned their equipment. ONE YEAR later, I got a call from a collection agency saying I owed $645.95 to Direct TV.

After I hung up the phone from the **** from the collection agency, I found your information and immediately sent an email.

24 hours later, today, I receive a call from Ronda acknowleding my email with an apology and wanting to correct the problem. She admitted she was puzzled to the amount and the age of the dispute. After her investigation, she got the bill down to $40. I told her I didn't owe anything. After more investigation on her end, she removed the remaining balance and told me I have a balance of $0.00.

Now, I have to follow up to be sure this is removed from my credit report.

Thanks Again! I have NEVER been able to get through at Direct TV and your informationa allowed me to get my problem resolved!

M
M
Michelle Meseroll
Feb 04, 2008 12:00 am EST

I signed up for Directv about 2 years ago. Their service works when it wants to and only when it wants to. If the wind blows it blows my dish out of alignment. The first time I called directv about this I was told there would be about a 2 week wait before someone could come out and fix it, of course that meant I would be without tv and there was no credit for this BUT they could tell me what to do and I could go on my roof and realign it myself. So this is what I did, EVERY TIME the wind blew. Today I checked my bank account and directv has removed money from it that I did not authorize. When I called them they say they have the right to do it according to my contract. My first problem is I was never given my contract. When I told them that I wanted a copy of it, where I signed it, they told me I would have to call the company that did the installation. They don't keep a copy of their contracts? I am calling my bank. I did not authorize this transaction and they had no right taking any money from my bank and they can not prove that they do since they claim to not have my contract.

C
C
Claudia Willard
Feb 14, 2008 11:10 am EST

It's almost like they are trying to hold customers hostage. What recourse do we have? If you are on a fixed income, having to pay an early cancellation fee could be a big problem.

I got DirecTV from a package through Verizon, but I have to deal with DirecTV seperately and was told I might have to pay that fee. I never signed or even saw this supposed contract. If I did, I would never sign it.

I want to go back to cable. Unfortunately my cable wires have disappeared! When I mentioned this to someone at Verizon, the woman said the cable company will have to re-install them! What? As I said, they are trying to hold us hostage. There must be someone or some place that can help us.

J
J
Jim McNulty
Mar 06, 2008 6:27 am EST

I had the exact same problem - in two different cities!

I now live in TN, and get Sports South and FSN South. But it seems that every hockey game is getting blacked out. I went through the same back and forth with customer service, and they ended up signing me up and charging me for Center Ice - which I explicitly told them I would not pay for!

Back when I lived in Maryland, I was all set to watch the first post-lock out game of the Capitals. AND THEY BLACKED IT OUT. For no reason. And every time I call the CSR's pretend the black-out rules are complicated and they have nothing to do with it.

I work in cable television. I understand the rules. They're the ones screwing up!

I still don't know how to get a damn hockey game down here.

J
J
Jimmy Collard
Mar 26, 2008 8:01 am EDT

I have sent e-mails to no avail. I have finally filed a complaint with the Texas Attorney General's office. When I signed up with DirecTV, I was promised a rate of $44.95 per month for Choice 140. After I received my first invoice in excess of this amount, I made numerous phone calls and send e-mails as well as sending a formal complaint leter. Each representative from DirecTV that I spoke to, would promise to correct the problem and then I would receive another incorrect invoice the following month. During the process of trying to straighten this out, DirecTV cancelled my service and then charged me a cancellation fee. Then, they turned me over to a collection agency!

M
M
Max
Apr 08, 2008 1:34 pm EDT

On 4/7/08, I called DIRECTV to cancel my account and much to my surprise, I was told that I was still under contract. The rep stated that if I canceled my account, a cancellation fee would apply. I was told that my contract was extended for 18 months, starting last December. He stated that I would have to pay $20 for each month of the contract, that was not completed. In my case, that total would be $280.00. My first issue is that last December, I called DIRECTV because one of my standard boxes was malfunctioning (through no fault of my own). The rep stated that it sounded like a manufacturing defect. She said that she would send me a replacement box in the mail. Now, I pay for the Protection Plan for all of my boxes, every month. So if anything went wrong with any of the boxes, I'm entitled to a replacement box, with no cost to me. So THAT coupled with the fact that I wasn't signing up for additional service or boxes for a different room, there was no reason to extend my contract. My second issue was that the rep NEVER informed me that she was extending my contract. Had I known, I would have continued to use the defective box, seeing as how I was considering leaving DIRECTV for Verizon anyway. Under NO circumstances would I have agreed to extend my contract. I was told that I should email DIRECTV to dispute any cancellation fee that I may incur. I sent an email to them, only to get a response saying that when I agreed to have them send me a "replacement" box, I was agreeing to an extended contract. Apparently, ethics have gone down the toilet with DIRECTV if they have to stoop to this level to maintain customers. I am disappointed at their lack of integrity. I will bite the bullet and pay the cancellation fee. For it is a small price to pay for ending my business with such an unethical company such as DIRECTV. I hope Verizon claims ALL of DIRECTV's customers.

M
M
Max
Apr 09, 2008 12:33 pm EDT

On 4/7/08, I called DIRECTV to cancel my account and much to my surprise, I was told that I was still under contract. The rep stated that if I cancelled my account, a cancellation fee would apply. I was told that my contract was extended for 18 months, starting last December. He stated that I would have to pay $20 for each month of the contract, that was not completed. In my case, that total would be $280.00. My first issue is that last December, I called DIRECTV because one of my standard boxes was malfunctioning (through no fault of my own). The rep stated that it sounded like a manufacturing defect. She said that she would send me a replacement box in the mail. Now, I pay for the Protection Plan for all of my boxes, every month. So if anything went wrong with any of the boxes, I'm entitled to a replacement box, with no cost to me. So THAT coupled with the fact that I wasn't signing up for additional service or boxes for a different room, there was no reason to extend my contract. My second issue was that the rep NEVER informed me that she was extending my contract. Had I known, I would have continued to use the defective box, seeing as how I was considering leaving DIRECTV for Verizon anyway. Under NO circumstances would I have agreed to extend my contract. I was told that I should email DIRECTV to dispute any cancellation fee that I may incur. I sent an email to them, only to get a response saying that when I agreed to have them send me a "replacement" box, I was agreeing to an extended contract. Apparently, ethics have gone down the toilet with DIRECTV if they have to stoop to this level to maintain customers. I am disappointed at their lack of integrity. I will bite the bullet and pay the cancellation fee. For it is a small price to pay for ending my business with such an unethical company such as DIRECTV. I hope Verizon claims ALL of DIRECTV's customers.

B
B
brianpb321
Philadelphia, US
Apr 14, 2008 10:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Directv service did not work properly. After 2 service calls and the problem remained I canceled. Directv sent me a $282 cancelation charge. I refused to pay and they sent me to collections. Filed a complaint with my attorney general's office and the cancelation charges were dropped!

B
B
brianpb321
Philadelphia, US
Apr 14, 2008 11:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Directv service did not work properly. After 2 service calls and the problem remained I canceled. Directv sent me a $282 cancellation charge. I refused to pay and they sent me to collections. Filed a complaint with my attorney general's office and the cancellation charges were dropped!

Valerie
Valerie
US
Apr 15, 2008 12:51 am EDT

Horrible customer service.2 of my 4 receivers don’t work, they were used when I got them. Now they tell me I have to pay 79.99 for a tech to come out. Told them do just cancel my service. Said I have a contract for another year, and I will be charged 20.00 for each receiver... each month. If I don’t pay they have a copy of my credit card and they will put it on that. That’s fraud and an unauthorized transaction. Have had them for 7 years and pay 100.00 per month for crappy cable. And horrible customer service if I can even get thru on the line.

C
C
Cathy
Apr 15, 2008 7:57 am EDT

Like many others, I was a loyal customer for atleast 5+ years, and I decided to go to Best Buy to purchase a HD reciever. I was told they were out of them and I should contact directv to purchase one. I called Directv and was told I was purchasing one and I asked if I had to have another contract, and was told "no". I later discovered that I "apparently" agreed to a lease and another 2 year contract. Why would I think that I am not purchasing a reciever when I own 2 others, and why would I think that I had another 2 year agreement when I was told no. I am trying to dispute this with Directv, but am givin the runaround. They are probably going to send my bill to collections, I have tried to dispute this as well. I don't want to send a reciever, that I thought I owned, back to them until they can prove that I agreed to lease it, and not buy it, and pay an early cancellation fee until they can prove that I agreed to this. I use to think this company was a good one until now, they do not care about the people, just their profit.

Valerie
Valerie
US
Apr 17, 2008 1:08 pm EDT

I had Direct TV for 2 years and not once did I get what I paid for. I cancelled the service because I started receiving no service at all. After spending HOURS on the phone with DirecTV after cancelling because I was not able to watch TV. Direct TV used a debit card (they stored card holder data) that I took off the account and stole $490.00 out of my account. DirectTV has said I do not owe this money but refuses to put back in my account. Every time I call it is always a different time span that they are going to but it back I have heard everything from 3 days to 8 weeks. The Money was taken out of my account in Jan 08, it is now April 08. ALSO, since cancelling DirecTV has called and asked what they could do to get our business back. ALL we originally wanted was to watch the TV Service that we were paying for. We were laughed at and hung up on prior to cancelling because we had no reception. WE NOW HAVE DISH AND SERVICE IS MUCH BETTER.

M
M
Michelle
Apr 21, 2008 8:42 am EDT

I have read all of your complaints and I have to agree, Directv is a terrible company with poor customer service. I have been a Directv customer for over 3 years, however I have to pay an early cancellation fee because I upgraded to HD less than 2 years ago. I think it is unfair and I shouldn't have to pay for a service that doesn't work. I have a 3 story home and the satellite is on the roof. Every time the wind blows the satellite goes out a alignment and I have to call Directv for a service because I can not realign it myself. Whenever I place a service call, I specify that the technician bring a 40 foot ladder because the standard sized ladder they usually have with them is not tall enough to reach my roof. And of course, the technician always shows up with the shorter ladder and can't perform the service. I end up waiting an additional 2 hours for another technician to show up with the 40 ft. ladder. (I'm not sure if Ironwood Communications handles all of Directv service calls, but they are the company who does repairs in my area and they are worse than dealing with Directv, if you can believe that!). I'm tired of being without tv and tired of waiting around for Directv to show up so I am sucking it up and paying the early termination fee. I would discourage anyone from subscribing to Directv- they are a rip off!

C
C
CAROLYN LAM
Apr 22, 2008 8:50 pm EDT

I ALSO FOUND OUT WHEN I WENT TO CANCEL MY SERVICE THAT I WAS STILL UNDER CONTRACT DUE TO THE FACT THAT MY HD BOX WENT BAD AND HAD TO BE REPLACED. WHEN THE BOX WAS REPLACED THAT EXTENDED MY CONTRAT FOR 2 MORE YEARS! COST ME $200. WOW! WHAT A RIP OFF. IS THERE ANYTHING PEOPLE CAN DO? WHAT A SHAMEFUL PRACTICE!

Valerie
Valerie
US
Apr 24, 2008 3:11 am EDT

Direct TV lied, they promised, ("You get $50.They get $50.") they lied! Instead they wanted to credit my account and my friends account, my friend doesn't have Direct so they told me I would get both $50. amounts .My bill would be $19.99 for 10 months $29.99 for 2 months and then $46.99 for 6 months, my first bill was instead of 19.99 was 46.99 we called and found that we were not getting the extra 50 credit so we cancelled the service and changed our credit card account before they charged the account.

Valerie
Valerie
US
Apr 24, 2008 6:52 am EDT

I have been a premium customer of Direct TV for over 4 years. In that time, I have never been late on a bill. Last October I began using their high definition equipment. I began having reception problems that prevented me from watching most satellite programs. Their local maintenance team, Aerosat, came to my house on several occasions, which cost me a lot of time and aggravation. They were not able to resolve any of the issues. I was given credits to my account by a couple of customer service representatives at Direct TV, who felt sorry for me that I was having so many ongoing problems. Out of the blue, about a month ago, I received an unsigned letter with no name or phone number on it from P.O. Box 6550, Greenwood Village, Colorado, 80155, demanding that I provide a written explanation for the credits that were given by their people! I was stunned but I did as they asked and sent them a letter explaining the situation. I have a copy of that letter.

Then, yesterday, I received via FedEx an unsigned letter with no name, phone number or account number listed on it, stating that due to my failure to respond to their last letter, my service is being terminated on April 25th! Terminated! How can they do this? They even made me agree to a 2 year contract when I received my new equipment. I have done nothing wrong at all and I have spent several thousand dollars over the years with them, and now they are cutting me off so they don't have to give me my credit or provide any more service calls. They are also telling me that I won't get my credit back. This is an outrage and I hope you can help me. I spent all day yesterday calling different offices at Direct TV and not one person would or could help me.

J
J
Jonathan
Apr 24, 2008 6:25 pm EDT

Beware of the customer on the move program. If you move and the new house has no line of sight despite what they say they will still charge you the penalty fee. Beware!

Valerie
Valerie
US
Apr 25, 2008 5:21 am EDT

Liars, bad equipment, contracts, horrible customer service. What else is there to say. Oh yeah they are thieves too.

A sales rep lied and offered nine months of discounted service. She didn't have the authority to do so, and Direct TV would not honour the original offer.

20 phone calls later and $1200 in early cancellation fees I have called an attorney. Funny thing is I have a recorded conversation of the original call. He wants to go after them.

Worst service I have ever seen. Worse than AOL and Sprint combined. Please think twice before signing up with a company that is dishonest. It will take you hours and hours to try and resolve any issues you may have.

Valerie
Valerie
US
Apr 25, 2008 5:28 am EDT

I have two major complaints...My bill was turned over to collections after telling me that they would give me another week for me to pay my bill. Now I have to pay in full... (on disability)..The bill in full that has been put in collections has sports package on it that I had asked to be deleted back in January, as we do not use the sports channel anymore...they stated they would still bill me and try to work with me on getting it straighten out later...PLEASE DO NOT GET DIRECT TV, YOU WILL REGRET IT!

Valerie
Valerie
US
Apr 30, 2008 2:23 am EDT

I was invited back to Direct TV with a special offer- lots of channels and free movies for $39.99 per month for a year. All I had to do was download the 'form' mail it in and I'd be all set.

I spent 3 months making phone calls and sending Emails and no one at Direct TV was able to materialize the form. They even promised to send me one; that never happened. They promised 'credits', but it would take 6-8 weeks minimum to activate them. They are trying to charge me $59.99 per month, and after lots of arguing, I discontinued service. They told me they can raise the price any time they want, and that they're going to bill me for the early disconnect ($3-400). I don't know how hard they'll fight for it, but I'm not planning on being too easy to get along with.

I was lucky, and got signed up without giving them a credit card number, or I'd be out $190 plus when it should have been about $120 for the first 3 months. STAY AWAY from these liars!

W
W
wanda
Apr 30, 2008 2:40 pm EDT

I would like to find an attorney to help all of us customers current and previous cancelled customers to file a class action lawsuit over Directv and there loop hole cutomer service practices, terms of there loop hole agreement, credit card practices, ect...And anyone interested in filing please email me!

Valerie
Valerie
US
May 02, 2008 1:38 pm EDT

I was reading another complaint about this company with similar problems. Never ever do business with direct TV. They stole $475.00 from me. They hired allied interstate to collect the money. I had to call these guys month after month to fix my billing. Nothing ever got done, so I finally stopped payment and ended my business with them. I will continue my mission to destroy the name of direct TV and allied interstate. Anyone that I know, whoever is thinking of doing business with these guys better think twice? And as far as you guys thinking this is just another guy not paying a bill, because that is the attitude that interstate has, I have never missed a payment on anything and never been late. I work 2 full time jobs and 1 part time. Owned property for 15 years. Just a word for the wise be very careful when dealing with these companies.

Valerie
Valerie
US
May 02, 2008 2:07 pm EDT

I have been a customer of Direct TV for the last 3 months and I've had such a bad experience so far. They got me a deal for 39.99 and they always send me a bill for 60.00. I am soo sick and tired to calling them up every time I receive the bill, the person assures me that he/she would make a note on their system and make sure the right bill will be issued in future but that doesn’t seem to happen. Their customer support people lack the ability to resolve a minor issue like this.

Valerie
Valerie
US
May 04, 2008 2:11 pm EDT

After nearly two years with this company, I was ready to move and therefore cancel with them. So in order to get my ducks in a row, I called ahead of time to see what I should do. So I called; I was navigating the phone tree when I realized that the best category for my question was the cancellation people, so I eventually spoke to one of them.

That was a mistake.

The people in this (cancellation) department were nothing like those in any other dept. These are your typical collection-type people. They no doubt are put in this department due to their dirty, ruthless personalities.

Anyhow, I told the person I was thinking ahead to my cancellation and that’s when the lies began. The lady put me on hold, and when she returned she said that although I had the service for nearly two years, the fact that I moved, meant that the two year contract (which is in the small print and never mentioned, ever - I was under the impression I had a one year contract) had been reset from the date of my move, one year earlier. That is, that because in the middle of the 2 years, I moved, it meant the clock had been reset for the contract. Again, no one ever mentioned this to me, and no paper stating that was sent to me.

So I called them on the ###... told them I never was told by either a representative (when I called), nor by the installation representative (who moved my equipment) of this rule.

The lies: First they said I had agreed to this new contract on the piece of paper that the installation rep had me sign (except I did read this carefully). So I told them that I did read the paper and it did not say such a thing. She put me on hold, and hung up. [I think that by hanging up on you, they let it sink in and you may believe it, it gives them time, and if you didn't get their name and number they can deny the lies].

I call back, new girl tells me a similar tale. I tell her I read the installation papers carefully and that it does not say that the contract starts anew. She recommends that I get a copy of this contract to verify [I smell the ###]. She now adds that when I ordered the move to a new address in the middle of my contract, that I verbally agreed to reset the beginning date of the contract. She asks to put me on hold and hangs up on me too.

I call back, they agree to review. Meanwhile to get it on paper, I start asking if what I was told over the phone about the verbal agreement and the installation paper are true. I get blown off several times, but I demand to speak to someone and I eventually get a call.

The person is apologetic, but never admits that those are lies, she simply agrees to review the whole thing.

If I had simply paid them, I would be out over 200 dollars.

At one point, I failed to mention, that one of the first two people I spoke to added that I could instead pay 99 dollars for the installation and keep my original start date.

Later, while waiting for their decision, and to seem on top of things, I call them again. I am told I am correct on all counts. I ask the girl to send me what she just said in writing. She says they do not do that. I was afraid that they were just saying it and going to screw me in the end anyway. She says that because 2 months are left on my contract, I can cancel for 50 dollars. I tell her to cancel my acct.

Predictable, they charge 280 on my credit card without asking.

I begin a new campaign and after over one week they return all but the $50 plus tax. And when I complain about the 280, I had to put up with more reps hanging up on me by accident, and a few of them told me that the charges were correct (like starting from the beginning.

The lesson: When dealing with Direct TV Always take names and their numbers at the beginning of the call, if legal I would record these liars, fight back, tell everyone you know about their tactics, etc, or better yet never deal with DirecTV, like me.

Knowledge is power

Valerie
Valerie
US
May 04, 2008 2:27 pm EDT

I've been a Direct TV customer for 10 years and our box died. The CSR was courteous and helpful as we went through the troubleshooting steps..."yes, it's plugged in..." etc... After the determination that the box was indeed "dead" he said they would Fed-Ex out a new one for only $20 shipping! What?! Their box, their service...and I have to pay shipping?! I was offered 3 months of Showtime for "free" to compensate. I refused that and suggested that I would pursue other avenues and the CSR didn't seem bothered at all to lose a long-time customer over $20. Unbelievable!

Valerie
Valerie
US
May 04, 2008 3:00 pm EDT

I have been mislead and lied to by direct TV.

I was told I would be getting service for a said amount of money, but they charged me twice as much.

I called there customer service and was told it was not there problem and I was stuck with there service for two year.

If I cancelled they would charge me $480.00.

I was never told I had a two year contract.

They did not care that I was not told about the contract, that’s my problem.

Anyone considering direct TV be prepared for them to stick it to you.

I will do everything I can to steer people away from Direct TV.

Valerie
Valerie
US
May 05, 2008 8:13 am EDT

Direct TV installation was scheduled for May 4 at 8 am. Technician showed up on time. After discussing dish location, the technician started complaining that my house was difficult. He proceeded to mount the dish and run cables with very little attempt to conceal them. The worst is how they ran them up the side of the house after promising they would hide them under vinyl siding. He tracked mud on to my carpet in two locations, left a pile of sheetrock dust in one.

The signal to one receiver failed due to loose connections within an hour. Calls to the customer service number took forever with long periods of being on hold. One person asked if the work was under warranty. Since it was hours old I would hope so.

Direct offers 200 channels. 50 are in Spanish and may are HD duplicates. Finally everything is extra. As mentioned by others it is bait and switch and then don't deliver company.

Valerie
Valerie
US
May 06, 2008 9:00 am EDT

Mar. 17 dtv shut the service off. The billing date was the 22nd. We paid by electronic check the required lost payment at that time. We lowered the package to 29.00 a month for the next month but never got to pay. Direct TV had shut off. They then demanded the broken contract fees. Of $347.47 cents but took $623.00. Only owed $96.00 at this time. We feel we don't owe for their mistakes. We tried to resolve these issues but spent fruitless hours of phone calls. Our bank is now disputing the a double charges and we are out the money unless we prove them wrong.

J
J
Janet Jones
May 12, 2008 4:31 pm EDT

I live in Southern California and have been a customer of Directv for almost 2 years. I NEVER signed a contract with Directv when I signed up with them.

I recently cancelled my Directv service because my apartment management company put a letter on my door advising that my satelite dish had to be removed immediately. I called Directv and asked about an early cancellation fee. The customer service rep advised me that yes, there is a $175.00 fee. However, if you send the letter that you received from your apartment management company to Directv Billing Disputes in Colorado (I have their address if anyone needs it), the fee will be waived.

Ok. I cancel my service. Five days later, Directv put through an unauthorized debit on my checking account for $429.68. Directv has never had my authorization to use my debit card for the purpose of making payment on my account.

I have made numerous phone calls (approximately 15) to Directv. Every time I call, I'm told that it will be another "10 days" until the matter is resolved.

I have ordered kits to return my converter boxes and remote controls eight times. They have either sent them to my previous address or not sent them at all.

I am giving the Directv Legal Department in El Segundo, CA the opportunity to return my money within the next 10 days. If the matter is not resolved, I'm filing suit! I'm done.

Oh, and I'm getting offers in my mail to refer a friend to Directv and receive $50. for me and $50 for my friend. I get numerous courtesy calls on my answer machine from Directv to make certain that my equipment is working properly and that there is no problem with my satelite signal. OMG...I'm about to lose it with these people.

Thank you for listening.

Valerie
Valerie
US
May 14, 2008 6:31 am EDT

Switched from cable to Direct TV in December 2007. Ad states free DVD player and 1yr free protection plan along with some free premium channels for 3 months and HDDVR receiver. Sent in all necessary paper work, Multiple phone calls about free DVD player. They first denied that there ever was such a program. Then someone told me that yes it was coming in a couple of weeks. Never did get the player but after multiple phone calls got a credit. Now it seems they are giving me the same run-around with regard to the 1 year free protecting plan. First individual I spoke with said they never had such a program. I'm convinced they give you the run around hoping you eventually will give up. Might just be the worst company I have ever dealt with. They lie constantly. I cannot be the only one out there that has had this experience with Direct TV. My next contact is MN state attorney generals’ office.

L
L
LeDon Clayborn
May 19, 2008 11:31 am EDT

i have the same story and just as bad. i hate to say this but im glad its just not me i thought i was being singled out by this company, i just order cable and canceled by directv even though im going to miss the sports packages. i wish it was more that could be done they seem to be free to run their business any way they seem fit.

S
S
sue
May 19, 2008 9:37 pm EDT

I, too, fell for one of their "perks" - free DVD player. My service was installed 12.12.07 & my salesman told me that I would be receiving the Redemption Form for the DVD player. After making 3 calls, I finally received the form 1/19/08 & noticed that the form had to be "postmarked by 12/31/07". Wrote note on it that service was not installed until 12/12/07 & mailed in necessary paperwork. After many calls about not receiving the free DVD player, DirecTV is saying that my promotion package expired 10/31/07 & I am not eligible for the free DVD player! Why wasn't I told this everytime I called for the form? What lying rip-off artists they are! But, I am not done with them. I am living up to my end of the agreement and they should too. If I was to cancel my agreement with them, I would be penalized. I have filed a complaint with the BBB and the Attorney General's Office. I warned DirecTV that I would post a message on this website & also will post one on "[redacted]s". I want my DVD player and I WILL GET IT!

J
J
Josh
May 20, 2008 6:23 pm EDT

Im glad to see Im not the only one with this issue .. I had their service for a total of 4 days and I cneclled and they are still trying to charge me the cancellation fee. I got to the point I emailed the CEO about this and Im waiting to hear back now that it is on my credit report

E
E
Erin
May 21, 2008 11:27 am EDT

I, too, have recently encountered problems with DTV. I was told I would receive a promotional package for $29.99 with free installation and activation. When the bill came a week ago, it was $68.60 after taxes, additional fees, and the $57.99 package. Naturally, I called DTV to complain. I was connected to some very incompetent customer service representatives, and was told that I was not able to talk to a supervisor or manager. I've had enough--I'm reporting them to the Better Business Bureau. I suggest everyone else does, as well. As for the cancellation fee, yes, I have a fee of $360 because I have a new contract. I have never been so dissatisfied with a company.

P
P
P. Douglas
May 22, 2008 1:54 am EDT

In October 2007 my receiver started messing up playboy movies started popping up on my screen, it would change channels by it's self, and sometimes i would have a black screen. I started calling and reporting it as soon as the trouble started. I called for something like 3 months before anything was done about it. Finally they came out and put in a new receiver. When I got my next bill there were charges for multiple movies any where from $15.99-$19.99 each. They added up to $186.64 more than my regular bill. When i called about it they said they got them off my old receiver. Number one I do not rent movies and I never have. And if I did I would not be renting the filth that was coming up on my tv. I also have a password on my account to ensure that no one else rents them. But it doesn't make any sense that they claim to have gotten them off my receiver in april and the charges were from last year starting in oct. plus the fact if movies had been ordered they would not have gotten them off the receiver they would have billed me for them at the time they were viewed. This bill did not have a name for the movies rented all it had was a date and a price, no other info. Even though I called many times about the trouble with my service it seems they had no record of me ever calling no notes no nothing. I find that hard to understand, but maybe that is what took them so long to do anything about the problem. I was told by a customer service supervisor to send this e-mail.

Thank you very much

H
H
HS
May 27, 2008 4:50 pm EDT

Directv complain to: Chase Carey Ceo DTV [protected]

D
D
Directv Lies
May 27, 2008 6:24 pm EDT

I was wrongfully charged a late fee by DirecTV even though it was not me who cancelled my service but Qwest whom through I had signed up for DirecTV. Now I am getting harassing phone calls asking for the money that they say I owe them for a late cancellation fee - I say I owe them nothing. Now I am fighting back. I am looking for other people who have had similar experiences with DirecTV to join me in a class action lawsuit against DirecTV. If you have had similar experiences with DirecTV and would be willing to join a lawsuit against them email me at nomoredirectv [at] gmail.com

N
N
NotTooHappyAlso
Fairfax, US
May 28, 2008 12:54 pm EDT

I ordered service with a DVR, to record programs. I never got the DVR. One of the standard receivers has never worked. When I call Directv to get these problems fixed, they try to sign me up for an additiona two year commitments, and tell me they are saving me money! I will never deal with this company again. Avoid them!

B
B
Bharat
May 31, 2008 1:31 pm EDT

Direct TV has very unethical pracitces. They are forcing people into contract without taking any signatures...

  1. DirecTV Contacts

  2. DirecTV phone numbers
    +1 (800) 531-5000
    +1 (800) 531-5000
    Click up if you have successfully reached DirecTV by calling +1 (800) 531-5000 phone number 0 0 users reported that they have successfully reached DirecTV by calling +1 (800) 531-5000 phone number Click down if you have unsuccessfully reached DirecTV by calling +1 (800) 531-5000 phone number 0 0 users reported that they have UNsuccessfully reached DirecTV by calling +1 (800) 531-5000 phone number
    Customer Service
    +1 (855) 838-4388
    +1 (855) 838-4388
    Click up if you have successfully reached DirecTV by calling +1 (855) 838-4388 phone number 0 0 users reported that they have successfully reached DirecTV by calling +1 (855) 838-4388 phone number Click down if you have unsuccessfully reached DirecTV by calling +1 (855) 838-4388 phone number 0 0 users reported that they have UNsuccessfully reached DirecTV by calling +1 (855) 838-4388 phone number
    Sales
    +1 (855) 796-1459
    +1 (855) 796-1459
    Click up if you have successfully reached DirecTV by calling +1 (855) 796-1459 phone number 0 0 users reported that they have successfully reached DirecTV by calling +1 (855) 796-1459 phone number Click down if you have unsuccessfully reached DirecTV by calling +1 (855) 796-1459 phone number 0 0 users reported that they have UNsuccessfully reached DirecTV by calling +1 (855) 796-1459 phone number
    8449663657
    8449663657
    Click up if you have successfully reached DirecTV by calling 8449663657 phone number 0 0 users reported that they have successfully reached DirecTV by calling 8449663657 phone number Click down if you have unsuccessfully reached DirecTV by calling 8449663657 phone number 0 0 users reported that they have UNsuccessfully reached DirecTV by calling 8449663657 phone number
    More phone numbers
  3. DirecTV emails
  4. DirecTV address
    2230 E Imperial Hwy, El Segundo, California, 90245, United States
  5. DirecTV social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
  7. View all DirecTV contacts