DirecTV review: directv sucks 820

If I had been told up front about losing my local stations and that I can not get recovery kits until after the service is cancelled I would not have had to speak to 5 different people. I called to ask that my account be closed on June 20th. I'm moving out of state and not taking DirecTV Service with me.

The account address was changed, I lost local channels, I called to find out why. I was told that

my account must stay in my current address and that recovery kits must be sent to my new address and I have to move the receivers with me and ship from my new address. How stupid is that? Now I must call in on the 19th give you my new address

and cancel my account! You are back asswards people! I wanted to have a planned cancellation date and send back the receivers the week we move! But you can't do that!

Cannot receive local channels due to spring tree growth in my region. Asked prior to installation if a site discovery would be necessary... was told it was not. Asked how long the contract was; was told one year. It is 2 years. Asked if for some reason site position prevented from receiving channels if I could cancel subscription. Was told I could. Now told I cannot without penalties. Penalties are $400 to cancel subscription. Inquired about internet service but was not informed how expensive it could be in my area. Internet service in my area requires an additional dish and up to $400 to receive the service . There are only 3 days to cancel the subscription without penalties... hardly long enough to see if service will work as promised. I would and will not recommend Directv to anyone. I should have stayed with Comcast!

DirecTV Customer service and billing needs more customer skills. They do not contact you about your bill, instead they just shut your service off and then you have to pay a reconnect fee before they restore your services. If you have already paid the bill and they disconnect your services, they expect you to still have to pay a reconnect fee. They do not care about the customers and if it were not for the customers they would not continue to be in business. They do not try to work with their customers and the economy is in a slump. We need another satellite company to beat them out, then that is when DirecTV will act like they care. We need to do something about this company.

I had relocated to Ga and in the process I ordered direct TV . Well I only authorized 19.99 to be charged to my debit card for shipping of the equipment they said we were approved and that is all we had to pay to get started. THAT WAS B.S. when I cancelled the service even before they were supposed to hook it up because they couldn’t find a confirmation number. when I gave them what I was given I said cancel the order do not send me anything and do not charge my credit card the rep assured me they wouldn’t the next day my debit card is charged 347.28 cents . WHICH I NEVER AGREED TO > they are scandalous it made my bank account negative ( we just moved ) and screwed me up thank god I had bank of America and disputed the charges and finally they gave the money back . Horrible horrible horrible!

I use to work for DTV and as far as I can tell, a majority of the DTV customers are happy with their service. You people think you are so perfect. I've been on the phone with a customer who didn't even want to stay on the phone long enough for me to finish procedure. She was in just to big of a hurry to even bother. I've been on the phone with a customer who was too busy fighting with her children to even pay attention to the 'script' I had to follow when completing a transaction.

It's not DTVs fault if you 'rent' a receiver from another party and that party doesn't inform you of the rental agreement or contract. Maybe before you activate you should call DTV and ask them to go over the policy. It's YOUR responsibility to learn as much as possible about the equipment, rentals, purchases, warranties and such.

Maybe if you were not told about any contract it was possibly b/c the agent was just out of training and didn't fully cover everything. The person is human, much like you and just like you, makes mistakes too. Get over it! More than likely though, you were told about the contract but was either to wrapped up in something else, thinking about something else, or just didn't pay attention to what was being said to even realize what you were agreeing to. Not the agent's fault or DTVs fault. If you seriously need someone to hold your hand then maybe you don't need the equipment in the first place!

You can't even begin to comprehend what a call center agent has to go through. Everyone expects something for free. Everyone wants credits, everyone demands rebates, everyone thinks they should get a deal, everyone thinks they are right and the agent is wrong. People like you make me sick. Your spoiled, self righteous attitude, foul language, hateful, sarcastic, snide remarks are taken into account and logged on every call so that the next agent you get on the line knows exactly what type of person you really are. You want to disconnect? Go right on ahead and do it. Someone else will just replace you and heck just maybe that person won't be so hateful, rude, and deaf when being spoken to!

I'm grateful I don't work for DTV any longer. Not because of the company (they are actually great to work for and do try to do things for the customers- not that you would notice b/c you are stuck in your gimme mode) but because of most of the customers (probably you specifically). Learn to get your head out of your ... and pay attention next time and you may just learn something, or hear what you claim was never said to you!

I had DirecTV service for a little over three years. It began with technical issues we had with our satellite. On nice days our satellite would be fuzzy and shut down. After numerous calls to the technical team they basically told me there was nothing they could do because the readings they had at their office said the system was working properly.

This went on for a few months and they it seemed to fix itself, all without help from the service department. Recently we decided to switch to another company because it would save us money each month. When I called to cancel the problems really began. First off they explained to me that the DVR we had was only a lease when I was specifically told when we purchased it that they were running a special and we could purchase the DVR for $99. They of course said that they informed us but they never did.

Aside from that lie then I specifically asked if we would be charged any cancellation fees. I was told twice that we would not be charged anything because we did not have an outstanding contract because we had previously fulfilled ours. The customer service rep then told me that we would be receiving a check for the month of service because we were canceling within two days of the new month. I was told the check would arrive in 4-6 weeks. Well it has been almost 8 weeks so I called last night and not only were we not receiving a check but the money we should have been receiving went towards the CANCELLATION FEES. I was furious when I heard this. I explained everything to the rep and he basically said that we didn't fulfill our DRV agreement of two years. I spoke to a supervisor who explained that she would forward the complaint to the appropriate person but I am sure they will simply wipe their bottom with it. This type of behavior and lack of any response demonstrates to me that Directv obviously doesn't care about their customers.

I cannot order pay per view movies through my TV, and when I buy through the internet it tells me I have not purchased this movie and cannot watch it. Every time I call their "Customer Service" (Which is in a whole different country) I repeat the same story five times and receive the same rehearsed answer. To them some how my pay per view just magically stopped working. I would much rather them tell me the truth, that they are clueless and their product ***, or at least speak to someone who listens and understands my complaint.

Fast forwarding and rewinding is a chore in itself, and the excitement of wondering whether my show will be recorded or not is always an adventure.

Needless to say I will be satisfied once I cancel my subscription and would not recommend using this company. This company has the worst customer service I have ever experienced, and no my problem has not been resolved Direct TV.

They told me my bill would be about 53.00 per month basic package. When I got my first bill it was 78.00. They had charges for receivers and misc. bullcrap. I called and told them to disconnect because they lied about price then they offered to me at 38.00 per month. I told them I was not interested because I felt they were not giving the best price from the start. Now they are saying I owe 450.00 for early cancellation because I had signed an agreement. I signed nothing when I had it hooked up and it will be a cold day in h### before they get a dime.

The people at direct TV are horrible, sneaky crooks. First, let’s start with installation. I was at work so I had my sister stay and wait. The guy could not find my apartment building and called my sister and barked at her about this. She had me call him and give directions, and he still could not figure it out. He finally got there and yelled at me for not giving him the name of my complex. Like I said, my sister was there for the installation so I do not know much about that. I checked my bill that day and signed up for auto pay because I never remember to pay bills. The first bill was painless, not the price they promised, but I figured that much due to start up fees and the like. Now, I signed up for a promotion where I could get my service for 30 per month. This deal comes only after filling out a rebate form, and this can take some time. I checked my second bill to find that it was almost 100 dollars. I called to ask and they said they had to bill me for 2 months. I still do not know why. Was I prepaying? Was I back paying? She could not explain it to me. Then I noticed a late fee for my first bill. How could I have a late fee when I signed up for auto pay the first day I had service? The girl said that it can take a few weeks for auto pay to activate? How could it take that long?

Then I noticed a charge for a service plan that I never agreed to. I told them to cancel and was told it would cost 10 dollars to cancel. I asked my sister about it, and if it was mentioned at installation. She said no, she was told to call a number within a week if I wanted to activate. Now I am moving and want to cancel service. Now I am informed that I have an 18 month agreement and to cancel will cost 300 dollars. I am in the process of requesting documents. I am already getting the run-around. In one email, the lady said that DirecTV is very committed to informing customers about commitments and fees. B.S.

That whole company ***. Please look elsewhere for TV needs.

Company charges 5.00 a month for receivers I have had for 7 years. I have 6 receivers that's 30.00 a month.

I paid 180.00 last month for a regular package + fees and I do not have a premier package.

They want to charge me 5.00 more a month for Protection plan. Without it if a receiver goes out I have to get charged 79.00 for a service fee for them to make it so I can watch TV.

Worst company along with Sprint in the entire world.

They are a monopoly if you have the NFL Sunday Ticket and the FCC let's them.

Do not get DirecTv unless you absolutely have to.

These idiots have mixed my account with someone else. After talking to three different reps in billing no-one could figure out what they had done. They double bill and will not correct even after I faxed my bank statements to them. Then they cancelled my service even though I had paid the bill in full. When I told them I wanted them to cancel my service they informed me that they were going to charge me $20.00 a month until 2010. To this I say try it! I refuse to pay for a service and then be treated like this. They can stick it where the sun doesn't shine.

DirecTV completely scammed me. In early 07 I called
to cancel my subscription. The rep I talked to in the
retention department told me that I could instead put
my account on hold until the next football season
started. I asked him if I at that time I would get a
phone call to ask me if I wanted to restart my
service as I was unsure I even wanted to restart
service. He told me I would.

1 year later I notice many DirecTV charges on my
credit card for 5 months worth of charges. I wondered
what had happened not remembering the restart because
I was relying on DirecTV to call and ask me before
starting.

I can understand a retention rep wanting to keep
someone from canceling, that is their job, but that
doesn't mean that person can say things that are not
true, or make promises DirecTV does not follow through
on. DirecTV had a responsibility to right any wrong
their broken promises have caused and they have not
done that.

I contacted DirecTV and was met with indifference,
given the runaround, dealing with people that either
have no authority or no inclination to do the right
thing, mostly robotic-like "customer service" reps
towing the company line.

The "great" customer service that their commericials
advertise are a joke. They should take the millions
of dollars they spend on those commericials and use it
to revamp their customer service department to
actually try and do right by their customers.

I have had diretv for over 2 years, in this time I have encountered nothing but problems from my installation until now. The tech that installed my equiptment threw the cable in some bushes and left it and left a cable running across my bedroom floor that i constantly trip over.
My remotes loose thier programming on a dialy basis and i have to reprogram them at least 2 times a day. Which directv csr tells me i need to buy a new tv. I have a brand new plasma tv that was purchased less than 6 months ago.
The Customer service with this company is the worst I have ever encountered and I will continue to tell anyone who is considering directv not to have it installed.
I had a HD reciever that was not working properly and sent it back to them after they told me they were giving me a rebate for it I found out this was yet another lie. This company seems to be best at lying to thier customers and putting them off until the warentee is out on your equiptment is up. Do not believe anything directv tells you.
If you are considering directv as a satelight company my advice to you is DO NOT do it!

FYI - All of Direct TV's HR-20/21 model HDTV DVR receivers are defective. Customer service will lie and deceive the user about this, but I found out the truth - ALL are unstable and contain program bugs. The company is working on a downloadable software fix but NO date. They will do what they can to keep you from knowing this and will send you a remanufactured defective receiver. While you can usually watch HD, you won't be able to record it. I called for weeks and was endlessly told to reset the box, got a replacement receiver, up converters, endless tech instructions. But it was all while DIRECT TV knew that ALL receivers were defective. They said "A new download was coming" and asked what time zone I was in and that it was coming soon. NO. There is no current download. They have NO idea when there will be one.

I had DirecTv service set up in January 2007; one standard receiver and one HD receiver. The H20-700 HD receiver experienced problems with "searching for satelite" and failing picture immediately after installation. I've been calling DirectTv once a month since then for service. Each time they came, they replaced the cable connectors, saying they were no good. I'm not educated in satelite equipment, but I do know that something caused the cable connectors to go bad. They never showed me the cable connectors. Since they continued getting the receiver to work again, I didn't care that they were making trips once a month... until this week when I smelled something burning. I decided to investigate the situation myself. The H20-700 receiver electrocuted me when I put my hand on the bottom of the device. The box was also extremely hot and the connectors on the back of the device were hot. I went outside to the plastic box where the cables are grounded, and only the one for the H20-700 receiver was hot. I unplugged the device until DirecTv arrived. Again, they said the H20-700 cable connectors outside were bad. I asked to see them. The inside of these connectors were black which means they were burning, and there's no power going to these cables. We also looked at the connectors on the back of the device which also showed signs of being burned. I was furious! DirecTV must have known all along this receiver was faulty. They even tried to blame my power outlet, and they refused to replace the receiver. I called customer service and argued with them, even told them that if they didn't replace the faulty receiver they were in breach of their contract, to remove all of their equipment from my property, and I'd see them in court to get my $5 per month extended warranty money back. They threatened me right back, telling me I'd have to pay a fee to break the contract. At that moment I had a great idea. I snatched all of the burnt cables from the technician, and grabbed my cell phone. With DirecTv on my home phone and the technicians standing in front of me, I said I'm calling 911 and having the fire department come out to investigate what caused the cable connectors to burn black and the receiver to electrocute me. I told them if they left my house, I'd call the police and file a report. They suddenly changed their mind and agreed to replace the receiver. I did sign a bunch of paperwork, and I'm now wondering if somewhere in small print if I signed another contract extension. My advice to consumers would be to choose another satelite service company.

I just wanted to talk to a customer service rep about getting some general information. I could not reach anyone without giving a phone number of where I wanted service first. I was on a cell phone and could not set up service for s phone number that I don't have. Also, I decided to tell the recording that indeed, my cell is a number that I want service so I could talk to some one and when I complained about the menu options, "Joseph" hung up in me. The customer service is a joke. I just wanted to find out how to be a customer and get some questions answered but it seemed that the didn't want to give me the info unless I was getting service installed.

I called directv to come and install back in sept.07 when we bought our house and it took them a little over 2 months to install b/c they were so unprofessional.Everytime they came out it was a different person coming up with different exuses of why they couldnt install it.I would of just went the cable co. but they didnt offer services in our area yet.Finally they got everything set up and about a month into the services I noticed alot of channels werent coming in and I would call and I had to wait for the dtv installer guy to come back out to give me a new box(2wks) I still had to pay for the services and channels I didnt get to watch. I still wasnt happy with the services so I downgraded and asked to disconnect the box in the family room b/c we no longer have a tv for that room. 2 months later I'm still paying for the reciever in that room!
I called to have them remove it from my bill. They finally did and do you think they would have credited it back to me ? Nope.
I try to go online to look at my set up.As usual ; the site is having difficulties and I cant. I can understand having problems with a company once in a while; but ALL the time?
I have been having problems with this company since day one!The Dish is the disease! they really need to work on customer service though! I worked in customer service for 6 yrs and I never would even think of treating customers so poorly and and so unprofessional as this company does.I will surely worn all my friends and family of these wolves. I tried to get out of my so called contract they say I have. I will be contacting my attorney with this so called contract as soon as they send me this copy they say i have.

We were promised Yes network with upgraded mlb package and then found out that we did not get to see Yankee games the day we moved in when we were assured that we would see the games with the YES network. We signed up for a Verizon bundle package and Verizon has a 60 day cancellations policy and Direct TV has 24 hours... needless to say they charged us $450 cancellation fee. We tried to talk to some and returned our equipment and paid $230 for installation with no refund...We are now getting collection notices for cancelling for service we were promised and did not receive. I want to know who thinks that is FAIR PRACTICE. I think Verizon should be just as responsible but they said take it up with DirecTV but the bundle ordered was with Verizon.

Direct TV is working with me but this company was very hateful this morning by phone. Time 10:15 - June 18, 2008. I contacted Direct TV right after and they told me it was not a problem they would be working with me as previously discussed during my off time from surgery in May...I would love to nail this company because they are the very one giving others a bad name...Direct TV told me it was noted in my record and there was not a problem and if the company called back refer them to Direct.

Direct TV what a joke their customer service and their morals suck. I signed up at the beginning for auto payment and they said I didn't and my service was cancelled. They said I couldn't sign up at my first initial

contact with them, to have auto withdraw. They said I had to call after the service was installing. What a joke!

Then they charge me an initial start up fee. I have had nothing but problems with direct from the start. They are very good at stealing legally. I even referred a neighbour when I first got direct. Then I called direct to complain about my bill, because I was not receiving my referral discount. They said that my 5 month discount had ended. I told them that I had only had their service for 3 month, so how could my $50.00 be gone. Because they pay it at $10.00 a month. Direct representative had no excuse, but reinstated my discount for one year. I believe it when I see it. If you have direct TV watch every monthly billing transaction, they are the best at bad corporate America. If their even an American own company.

Directv took an unauthorized withdrawal of $270 out of my bank account because they claimed they didn't receive my receivers back. I have PROOF they did - the SAME DAY they STOLE my money! Now I have been told they will refund it when they can - no date given, just whenever. I am LIVID. This is ROBBERY. I will tell everyone to NEVER do business with DIRECTV and you can be guaranteed that I will never do business with them again! EVER!

Good old DTV! I have read a lot of the horrors of DTV and am going through the same nightmare! I recently became a DTV sucker. The monthly charge was supposed to be 39.99 mo. My first bill was 75.00. Yes they gave me the run around. I also was supposed to get a $50.00 visa gift card. What happened to that? To make a long story short; I cancelled my service and charged me $330. I called and they said they would charge $280. Well that didn't happen. I called and asked to speak to a service manager. They told me couldn't contact one. I asked for a direct line and they said they don't have one. I am disgusted with them and they shouldn't get away with this!

I am totally appalled by the complete incompetence of DirecTV’s customer service. On June 23, 2008, their sales representative told me I could get 5 HD/DVR boxes and Priemer by paying for the first HD/DVR box and renting the other four for $4.99 a month. I repeated several times the order and how much the total equipment costs would be as I crafted a word document to ensure I'd remember everything. The total upfront equipment cost was $124.95 which I paid, and delivery was set up for 12-4pm on June 30, 2008.

I called back on June 25, 2008, to verify everything was on schedule for the 30th. It was not. Somehow the installation had been cancelled. I rescheduled the installation and then had the representative tell me what equipment I had ordered--I did not tell him because I wanted to ensure they had the correct order in the computer. He stated it was 5 HD/DVR, one purchased and four rentals.

On June 27, 2008, I called again to verify everything was on schedule for the 30th. This time it was, so I decided to order the NFL Sunday Ticket. Again I had the representative tell me what equipment I had ordered. She stated it was 5 HD/DVR, one purchased and four rentals.

On June 30, 2008, I left work at noon (five hours early) to wait for the installers. At 4:30pm, when no one showed or called, I called their support representative at the order support number [protected]. He stated that the installation company had cancelled the installation and gave me the number to call them, [protected]. I spoke with a young lady, who said that Direct TV had never placed the order for installation. She referred me back to Direct TV. It was at this time that I was told I would have to pay an additional $800 for the four additional HD/DVR receivers. I was shocked especially after asking repeatedly if there were going to be any extra equipment costs when I placed the order on the 25th (I spent 2-hours on the phone). Even with that I wanted the NFL Sunday Ticket so badly I offered to pay the $800 if it was spread over the 24-month agreement. But their representative turned me down. This after I lost five hours work @ $62.50 per hour (can not take vacations days unless I take a full 8 hours), which cost me an additional $312.50. The worst part is when those HD/DVR boxes become obsolete in 3-5 years they’re counting on me to pony up another $1, 000 to replace them.

This was simply the worst customer experience I have ever been associated with. I had to cancel my order. I can’t wait until the day that the NFL moves off this lame network and onto a quality network that knows how to treat its customers.

Ive paid my bill in full and now they are trying to charge me more. Beware people!

Directv has the worst customer service I have ever dealt with in my life. It is amazing that whoever is in charge of this company allows the low level of customer service to continue. Long delays, hangup's, transfers and lack of resolution to the problem are the norm not the exception. Why should the customer pay for a service call when the problem is with the leased equipment? Doesn't that seem strange to anyone other than myself? Why do the technicians never seem to have adequate training other than to tell you to reboot or unplug the receiver? In the years I have had service not once have the technicians actually resolved my issue's. They simply set up the appointment to the kids in the service department and bill me. I guess I'm not alone in my thoughts. When I typed in Directv complaints in yahoo I had this many hits... 1 - 10 of 331, 000 for directv customer service complaints (About)

Directv fired me cause the are going bankrupt and don't want to pay unemployemnt! That is horrible, the copmpany will not last long, and they are called PRC LLC for "LEGAL" reasons! stay away from them, they will try and over charge you to pay off their debt!

not a complaint ! question my dvr some times frees up or sound will come out but no picure.if i un plug it it comes back to normal.what do i need to do? it, s 3 or 4 years old.

Want to charge me for 4 pay per view events from 2005 here it is 2008 I complained all they say is pay the bill they are a rip off company what is a consumer to do I have been a customer for 10 years you would think that they would have some sort of feelings for the customer that are keeping their jobs going this event was suppose to have happened in 2005 now they want to charge me I spoke to a lady name Karen at DirecTV she was no help at all very nasty al she keep saying was I should pay the bill.

I was mislead and told that this system would work with xbox live and it would cost 399 for the equipment and 29 dollars for processing fee they took 532.10 not 430 dollars. I called them and told them i didn't want their service and they seem unwilling to refund my 532 dollars and remove their service.

While a monthly service payment for DirecTV service is due PRIOR to the actual billing period being over, when canceling services, a customer will have to wait six to eight weeks for a refund of any credit balance in the account.

On behalf of DirecTv, I am hereby authorized to send each and every account that has outstanding balances to CBE for collections. This is my job. Pay your bills on time and in full, and we would not have to do this. Being poor/broke is not an excuss, you ordered the service, you pay the bill.

Scott West
DirecTv
Albany, OR
[protected] Field Office
[protected] Regional Office
[protected] Office
[protected] Customer Service

I’ve had direct TV for 9 months I signed up for the 29.99 a month a month package from day 1 they've been charging me 69.99 a month some how the movie channel package play boy and game lounge have all become reoccurring bills for a total of 180.00 extra on my bill for three months they have cut my cable off I pay the bill and ask for the bill to be corrected every month they say it's been corrected till they cut me off with NO warning every time I call to fix it I get hung up on and charged 1.50 for MY trouble.

I have been a customer of DirecTv for over 10 years. During that time if I told you how many times I have had to replace my equipment you would think I was kidding. I have finally come to the conclusion that I am going to have to go to another provider because they do not have an HD DVR that works properly. This is not an isolated situation, this is a factual statement. My son in California has had to replace his 6 times and he has only been with them for 18months.

The bottom line is this: DirecTV developed their own HD DVR for financial reasons and the product was not ready for release but they released it anyway. Regardless of all of the 'software updates and fixes' they keep releasing it can not fix the basic problem with these units. After a short time of use and the hard drive fills up worth recordings, these units stop working properly. Remember these units are a computer with a hard drive and like a computer that is not properly configured or does not have enough space they keep having to be rebooted. What is really unbelievable is that they keep charging people for shipping and handling when they replace the units. I finally have gotten to the point where I refuse to pay for shipping ans handling but it still doesn't change the fact that I have to keep replacing the equipment.
In may 2008 we set the DVR for the Lost season finale. If you follow Lost you understand missing episodes leaves you in limbo. Well after an entire season of following the show we wake up the next day to find that the equipment decided not to record it. My wife was fuming. Luckily I was able to go the ABC Website and watch the episode their. The i only answer DirecTv ever had is 'we are sorry can we give you a few months of free Showtime service'.

If any attorney is out there reading these complaints, their is a lot of money to be made suing DirecTv. They are in breach of contract as they can not fulfill their contractual obligation to provide working equipment to their customers. I run a successful company and can barely get enough time to write this complaint but if I were retired I would spend every waking moment trying to legally go after DirecTV.
You are better off with Dish Network or even your local cable carrier. If you are a huge football fan as we are and want the NFL package, do what we are about to do. Get another service, keep the package during football season and suspend your DirecTV service for 6 months every January. Then restart it in July but just keep enough programming to get the package in HD.

Maybe someday the other services will offer the NFL package. Eventually they will all have a similar number of HD channels as DrecTv offers, then people will leave in droves.

DirecTv is the DEVIL! Worst company on the face of the planet. I had no problems with them for 2 years. Then it started to hit the fan when I moved. I am so happy I just canceled them after 6 months of horrible service at my new address. Cable here I come.

Do you guys really want to know where your going with a lawyer or a law suite? No where it is a waste of your time and monty Directv contract is veiwable to you online and the lease equipment ademdium is there to so if you really want to complain to someone about your commitment look in the mirror

Empathize with you completely. They seem to not realize that 1 dissatisfied customer is only $1200/year lost income, yet 1000 = $1.2 million! Over the average life cycle of a client this equates to a total potential revenue loss of upwards to $24, 000, 000!

Send your complaints and issues to John at the "Office of the President" @ 1.888.237.8327.

They seem to not realize that 1 dissatisfied customer is only $1200/year lost income, yet 1000 = $1.2 million! Over the average life cycle of a client this equates to a total potential revenue loss of upwards to $24, 000, 000!

Send your complaints and issues to John at the "Office of the President" @ 1.888.237.8327.

When we cancelled our service with DirecTV (for horrible service and on-going connectivity issues) we received a final bill with charges for 15 Playboy movies. We never rented any. Some of the dates listed were even dates that we were out of town. When I called and complained they said that someone must have been at the house because the charges came from our receiver. Rubbish! They kept putting me on hold and then told me a supervisor would get back to me...they never did. I have battled DirecTV on bills before. They have horrible service, dishonest practices and I can't believe the fraud they get away with. Consumers be aware!

July 25, 2008

Letter send to Directv

To Whom It May Concern:

DIRECTV issues since beginning of mid May 2008.

I spoke to DIRECTV because my HD 20 box located in my family room starting locking up; the only way to start it was to reset it. After numerous calls, and hours of resetting the box, and moving cables, Direct finally sent me a replacement HD 20 receiver. That was the week of the May 19th. Before it was even received I ordered an HD DVR. My work order was to have the technician come out and move the new HD 20 box to my master bedroom and put the new DVR in the family room.

The new HD 20 came and after one day it to started to lock up. When the technician came out on the 24th it did the same thing for him. He worked in the basement awhile and said he found a cable with a staple in it and that is why the box was locking up. He moved the hd20 and installed my new HD DVR, fixed the wire and left.

Two days later the same issue. I called back and was told a Supervisor was coming to my house on Tuesday June the 3rd. I took a day of vacation and waited. When he came he had no idea why he was there. So I went through the entire explanation again. He went downstairs said I needed a new multi switch and said he would be back on Saturday. I was upset he wasn’t going to do anything while he was there but he promised he would be back on Saturday to handle the problem. Again like I stated above this was after giving up a day of my vacation to do nothing.

Saturday June the 7th rolls around and a new tech comes, no supervisor, with a new multi switch. When I tell him that I was promised that everything needed rewired he was visibly upset. He didn’t even know what to do. Said it really needed a supervisor to handle something this big. He also proceeded to tell me that he needed to hurry up because they got paid by the job and this was cutting into his pay. Said they got paid by the job and he had two others to do. After him trying numerous times to get a hold of his boss he finally changed the switch and left. By morning the HD 20 was still locking up.

I called DIRECTV again and they promised me they would get this fixed once and for all. Another tech shows up on Sunday the 15th. Brings in a new, NOT refurbished HD 20, he says he has never seen anything like this before, but insists it’s the HD 20 that is causing it changes to an HD 21 100 and leaves.

Two days later I turn the box on and the new receiver is also locked up. It doesn’t matter where it is located so obviously the signal or the dish must be having an impact on what is happening with the box.

I called Halstead communications directly and they had another tech come out and he also went through all types of things. It doesn’t matter where it is located so obviously the signal or the dish must be having an impact on what is happening with the box. He was a nice young man but he said he was brand new.
The last tech that came out a few weeks back was a little more thorough. He thought it was a line of site issue and said he couldn’t do anything for me. But in the mean time he was going to bring me a new regular receiver to replace my HD box so that I could at least watch TV in my master bedroom until the leaves left the trees.

It’s been 3 weeks and I haven’t seen anyone.

Today July the 25th I called and after explaining my issue to a regular representative who didn’t know what to do I spoke to one of DIRECTV’s supervisors? He was extremely rude. He never looked at the notes, just immediately blamed the issue on my electrical in the house. Forget the fact that I a brand new house, and have four other receivers including an HD DVR that are working fine, and the fact that this receiver did the same thing in multiple locations. He said if I wanted another receiver it would be at my cost. When I asked why and said I was promised another one at no cost. Basically I was told to bad. For a supervisor he was absolutely horrific. I finally hung up on him.

I’ve lost my personal time, vacation time, I’ve spent a ton of money on new receivers and all I have received is a small 30+ dollar credit and still no service in my bedroom.

If it wasn’t for the fact that I have so much invested in the system I’d drop everything today. I’ve been a customer for over 7 years. This isn’t how someone who is loyal to you should be treated.

I’d like to have someone resolve this one way or another or I am going to call Better Business Bureau. All I have asked through all of this is a good explanation of the issue, and what we can do to rectify it. If it means that I need something else to make this work, like a downgrade to the HD box to a regular unit than to please do that. I’d also like to see DIRECTV do some type of credit to my account that will more than make up for my time and money lost.

I can be reached at [protected] which is my cell. I’m also going to send a copy of this to Halstead communications. I hope to hear from someone in the next few weeks.

Sincerely
Elaine Hale

sunk cost. dont worry about how much you have spent... just think about how much more they may gouge from you.