DirecTV review: directv sucks 820

Don't you just love the way they all "low-ball" us. $29 dollars a month actually comes to $50-$70 by the time you have to add channels you should be getting in the first place. Chase Carey and his corporate cronies think we're just stupid ###ing consumers that will fall for his ###. Well guess what! I dont have service from anyone right now and I'm lovin it.

### YOU, DIRECT TV, DISH NETWORK, AND ALL OF YOU.

I might think about service when your price gets to $5 for all ###ing channels.

$5 bucks a month times 10's of millions of ###ing people is alot, you greedy mother ###ers!

Sending emails to Chase Carey's office is not going to get you anything but a dull conversation with a blond yahoo secretary at his office. I tried, I left like I was talking to my daughter's barbie doll, no compassion, no emotion, and no resolution at all. The problem with these big companies is that they really doing give a damn about customers, and if this is the type of treatment you get at the highest level of the company, it just goes downhill from there. Fish starts rotting from its head, as they say, this fish definitely smells. Directtv and Verizon should join forces and they have a chance to become the most hated company in America!

hey guys, these dicks turned me into collections...without ever sending me anything in the mail or giving me a call themselves. ive been getting calls from some agency for about a month. what should i do?

I just spent many phone calls and wasted my valuable time talking to someone at customer service. I had canceled the service and am still waiting for my refund check. When I called each time they told me the same story could not tell me where my check was and kept telling me I would get it the following week. Spoke with a manager who told me that it takes 6 to 8 weeks to receive the check. I let her know that is not what her employee told me. Basically they lied. It has now been 9 weeks and they still can't tell me where my money is. I am going to file a complaint with the better business bureau.I would never to back to Directv.

i would be happy to join your lawsuit
email me cobra2225@military.com
i'm having the same problem

Misrepresentations made about installation, upgrades and charges. All my dealings with this company have been difficult and they don't do what they promise

DirecTV debited my account for $1019.82 and can give me no explanation as to why! I had service with them for around 5 years, when in 2005 they kept sending me notices that offered new additional services to new customers for free. I called them to ask how I could get the new services offered and they informed me I would not be eligible for these services as they were only available to new clients. I then switched my service to Dish Network, who offered the same services.

So now on Nov 24, 2008, they debit my bank account for $1019.82. I have no outstanding bill with them, as each of the ten customer service reps I have spoken with have informed me. They cannot tell me why this large amount was drafted from my bank account. Also, all they had to do to correct the problem was send a letter on their letterhead to my bank stating I did not owe this amount and to release the hold they have on my funds, but each person I spoke with refused to help me. I had to file fraud charges with my bank.

DirecTV is a terrible company who does not participate in fair business practices! I will never do business with them again and, as I told them on the phone, I will make it my life's ambition to slander their name!

Take 'em to small claims court & collect double damages!

I was given a credit to remain a customer with Directv, I accepted and didn't cancel. A month later I found out that my credit was removed. I was told by a supervisor that the rep that gave me the credit used her own dicretion but other reps have the right to remove the credit. I am now being charged $207 when I thought I had a zero balance.

I have been with Directv since Nov. '07. I paid my bill religiously every month since the start of my service.My service was bundled with my aunt's phone from verizon at first but I called Verizon and told them to separate it and I will deal directly with Directv.In Aug. '08 I received a bill that was twice the regular amount.I called Directv and I was told that Verizon has sent them a charge to add to my account but they don't know what it is for and I have to call Verizon and ask them.I called Verizon and I was told that the charges were the difference from when I was paying a cheaper price in the bundle and now over 6 months later they are going back to recover it.I called Directv again and explained what i was told and told the representative that I want to cancel because I don't want to deal with a company that adds extra charges to your account without knowing what they are charging you for.Especially when I have been paying on time every month since I started my service.She agreed that the charges didnt seem fair and offered to give me a $150 credit to not cancel my account.I accepted and didn't cancel.I called Directv again about 2 months later to cancel and spoke to another representative who told me that she was going to remove my credit if I cancel.I told her that the credit was put on there to keep me as a customer otherwise I would have cancelled already.I asked for a supervisor and she told me someone would call me no one called and i cancelled a month later.

Depending on the context of the cancellation. if you signed the contract at the time of installation, and you are wanting to cancel because you just arent happy with the service... you had 3 days to do it, or your stuck

THERE IS HOPE . . . about a year ago i switched from my regular cable to a Verizon/DirectTV bundle package and the nightmare began.

I was skeptical about switching because my husband is anal about his sports so i checked and double checked and asked ALL the right questions about the sports that we absolutely must have and was reassured by the Verizon rep, the DirectTV rep and the two technicians that installed the equipment that I would definitely not lose our regular local sports teams (football and hockey) that we had with our old cable provider.

Needless-to-say, that was a lie that was discovered within 24 hours of installation so I was on the horn trying to get this resolved immediately and dealing with all the same scenarios mentioned in all the complaints . . . "hung up on", told that i would be called back, put on endless hold, rude and ignorant customer service reps, and so forth. Within 3 days of installation i had returned all equipment and was told i would not be billed. Within one week i received a bill for $340 and in the following 6 weeks I received 16 notifications from them demanding payment - 16 - all stamped "PAST DUE" in red for all to see. I was livid and not about to pay this company a dime of my money.

In doing a little research to find out what options were out there for me - I found that DirectTV is near famous for this kind of treatment of it's customers - lying, cheating, stealing - whatever it takes to get into the consumer's wallet - just google "Class Action Lawsuit against DirectTV" - it's a wealth of information.

I filed a complaint with the Attorney General's office explaining exactly what i was told and what actually took place and about two months later - I received a letter from DirectTV stating that there were some policy changes during the time that i was trying to cancel, they were sorry for the inconveniece, blah-blah-blah. Basically, not accepting any fault and appearing to be open to immediate resolution of the problem. I also received a letter from the Attorney General's office notifing me to expect this. About a week after that, I received a check from DirectTV for $75 - for what? - I haven't a clue but i like to believe it was for the total hassle and mistreatment i had to deal with.

Filing my complaint with my state's Attorney General's office could not have been easier - you file your complaint online - they don't want you to call - i never spoke to anyone there at all and like i said, within two months, the issue was resolved.

I also found that your local BBB (Better Business Bureau) will assist in getting things like this resolved. Same scenario - file online and they contact you.

I took a day off from work to wait for DirecTV to show up between 8-noon. I received a call at 12:15 stating the installer would be there by 1. He showed at 12:45, asked me which rooms I wanted my two receivers in, and began installation. He drilled into my eaves and put the dish on the house, set up the two receivers, told me that he could not turn them on b/c the installation line was down (this was after making a phone call to someone), told me he has the numbers he needs in order to have my receivers up and running as soon as the installation line is working and left. I was never asked to sign anything nor given any other instruction on how to work anything.
Approx. 8pm that same evening I called DirecTV to inquire about the status of my installation. The customer service rep. told me that the lines were not down that day and he had no idea what happened. He gave me the number of the installer and told me to call to see what happened. I did and of course there was just a recording. An installer complaint was filed by me through the rep from DirecTV. About a half hour later I called DirecTV again to see if there was any way I could start the system myself. This time I spoke with a another rep who had a different story. She said the installer states in his notes that he is still on the premises...she checked further and said that the card was not programmed and that he must have been embarrassed to tell me that. She asked me for the model numbers of the receivers and told me that the standard receiver in the one room was working...oh? Ok, so I was to know that how?
The next day at 9am, I received a phone call from someone who claimed to be the installation people. The woman told me that my service was not up and running b/c I had a hold on my account. I asked what she was talking about and she said I hadn't paid my bill. I asked what bill since I didn't have DirecTV yet ! She said she could not get my personal information but that's all she knew. I called DirecTV again. This time the rep told me that he would call the installer himself and then let me know what happened. I was put on hold and since I was at work, I couldn't stay on the phone forever to wait. The rep also told me that the installation lines were not down so he didn't understand either.
So one more time I call DirecTV. This time another rep tells me the notes say I cancelled my order. Of course I did not. I said I want to now ! He then said the installation company cancelled my order. He then told me that he will try to get ahold of the installers and that someone will call me when they figure out the problem. OR I could call DirecTV back and have them walk me through some steps that might work.
Meanwhile...my charge card has been charged...

Installers are sub-contractors - not direct employees of DirecTV. DirecTV has no control over them at all except to stop using them as sub-contractors anymore. Sounds like you got a flake for a technician

I have DirectTV and have had it for years - the only real complaint I had was not getting a service call to replace a dish struck by lightning until the next day. DirectTV claimed they could not call or contact a service person out in the field. I told them I knew it was a lie - everyone has cell phones!

DIRECTV IS A BUNCH OF ### I ADVISE EVERYONE NOT TO FALL FOR THIER LIES. THIER SERVICE HAS BEEEN THE WORST IVE EVER SEEN OR HEARD OF THEY DONT EVEN PROVIDE LOCAL CHANNELS. MY SERVICES HAS BEEN CUT OFF A LEAST 6 TIMES IN A YEAR DUE TO THEIR MISTAKES I FEEL ITS CHEAPER TO CANCEL. PLEASE AVOID THE HEADACH AND GO SOMEWHERE ELES.

If your are a customer of directv don't even try and upgrading to a HD/DVR reciver for free as they advertize. Because if you call to upgrade they tell you its for NEW CUSTOMERS only. If your an exsiting customer it will cost you $200.00 and that is pretty sad that they treat there customers this way but that god there are other companys out there at are more than willing to treat there exsting with respect and give them a better deal

I was loyal direcTv customer for six years. After Hurricane Katrina passed through my area, my dish was knocked out of line and it took six months and numerous calls before a tech finally came out to re-align the dish. Then September 2008 Hurricanes Gustav and Ike blew through and I had to move to a safer place. I called to have my service transfered. The information was not put in their computer system. I logged every call I made to DirecTv and all calls they made to me. Bottom line is that transfering my service wasn't going to happen. I kept being charged $199 plus the monthly bill. Then I was being credited $199 and re-charged that amount. I got fed up and demanded that my service be turned off immediately. I was told my balance would be 0 and I would be sent a statement (which I never got) showing 0 balance.
January 2009 I started receiving calls from Alledinterstate acting on behalf of DirecTv as a collection agency. These calls are computer made and rarely does a person get on the phone. In fact, the calls are recordings which hang up on me.
The only way I know who is making the calls is from a statement I received from Alliedinterstate showing a balance for services not paid. I have not been a DirecTv customer since September 2008 and now DirecTv is scamming me for services not received.

I now tell ALL my family and friends, DO NOT EVEN THINK OF GOING WITH DIRECTV. GO BUY AN ANTENNA AND CONVERTER BOX!
All unsatisfied DirecTv customers should get together and try to get class action suit against DirecTV is my opinion.

That's horrible. Directv did the same to us -- debited money from our account days after we requested that they disconnect service. No warning or a bill. When I called them they said that under their credit card agreement you authorize them to charge and collect whatever is owed to them. I will not be doing business with them anymore and I have changed the method in which I pay my bills with other merchants. Who knows...they may have the same policy.

On 10/07 I got my first Direct TV installed surly enough when they installed it they decided to leave the old cable that was there, for previous years. Was it for saving money on itsallitation? Or the installer was being a complete ###? It's been over a year, and i had several technitions going to my house, i had to take some days off of work. Spend several hours calling customers service for help, even on the second day the installed my dish I started having and calling about problems, so as a loyal customer i cannot cancel my service becouse i have a two year contract. So i have to give away money to Direct TV, becouse they can't find a slution to fix my problem. sinc! diana franco from streamwood illinois!
It's like throwing 50$ away a month into the garbage.

I work at a class action law firm and we are investigating this issue. I am interested in talking to people and hearing about their experiences. Please contact me at shelly1100ny@yahoo.com if you have been charged an early termination fee by DirecTV, or if you have any questions on this investigation.

Thanks, Shelly

I TO FELL APON DEAF EARS. I CANT BELIEVE WHEN I WAS CALLING TO CANCEL MY ACCOUNT FOR REASONS TO NUMEROUS TO MENTION. IF YOU WOULD PUT ALL THE ABOVE SENARIOS TOGETHER TIMES IT BY 10 THAT WOULD EQUAL WHAT THEY DID TO ME. I GOT IN TOUCH WITH SOMEONE WHO ANSWERED THE NUMBER FOR CHASE THE OFFICE OF THE PRESIDENT. THIS GUY THOUGHT HE WAS OUR ELECTED PRESIDENT. ALL I GOT FROM HIM WAS THE SAME PASSING OF THE BUCK. TO MAKE A LONG STORY SHORT IVE BEEN WITH DTV FOR 10 YEARS AND TO SETTLE A DISPUTE THEY WERE GOING TO GIVE ME A FREE DVR. FREE SURE IT WAS. FIRST THEY HAD TO MENTION TO ME WHILE I WASNT IN THE BEST OF MOODS THAT I OWE THEM MPNEY ON MY BILL. THAT WAS A LIE. I WAS PAID. THEN THEY TOLD ME THE DVR WAS GOING TO COST ME 995MO. THEN THEY TOLD ME I HAD TO SIGN A 2 YEAR CONTRACT. I FINALLY SAID FORGET ABOUT IT.I WENT AND CALLED THE SUPERVISOR FOR THE CANCELLATION DEPT. AND THEY TOLD ME THAT THIS IS THERE POLICIES. BAHHHI THEN HAD TO PUT MY OXYGEN MASK ON BECAUSE I WAS HAVING A HEARTATACCK. I CANT EVEN MENTION ALL THEY SCREWED UP THINGS THEY DID TO ME. THE HELL WITH THEM IM GOING WITH BASIC CABLE WITH VERIZON GOOD RIDDENS DTV. BILL FROM PITTSBURGH PA. PS. WE STILL HAVE THE STEELERS

what we need to do is set up a protest in front of their corparate office.I say april 1 of 2009 .I know is april fool day .That will catch them off guard.The more people the better.Just immagine if local tv station pick this up and put it on the news.Let s ban togheter and sign up for this protest and spread the word .I will check this site to see how many people will join

I will join. Now they are raising the bill? Dont they realize how bad we are huting in anerica? They $3 a month they are raising me is $36.00 a year. WTF. We cannot sit idly by and allow these execs to keep shoving their D*** up our a**. And we are paying them to do it. We must be a stupid bunch of cattle going MMMMMOOOOOORE...MMMMMMOOOOOORE. Because that is what they keep giving us. Kyle from heehaw WV

If their corporate office was not so far - I would join in this protest DTV is ### and I wish I would've researched them before signing up with them! ###in ###s - this company needs to be put out of business...

i have had dtv for a year now and have NEVER had problems like this, it started 3 monthes after installation i had no signal i called and followed everything they said nothing worked would have to send a teck . this happened every other month the final straw was in jan 05 09 had same problem they could not send a teck because of cold weather until feb 12 09 over a month now i work outside construction and i dont get them kind of breaks now they say i owe 440.00 because i cancled, all my complaints fall on deaf ears can any one help me.pleeeeeeeease

In short canceled service with DirecTv and continuted to get billed. Called and made sure our service was indeed canceled ( which always takes AT LEAST 30 minutes to get connected with a REAL person) and they said yes they would refund our money and send a confirmation # via e-mail. Well, they never acually sent us the e-mail with the confirmation #, and we continued to get billed. We went back and forth like this for 3 months with them assuring us that our account was canceled and we would not have to worry. They are liars and there must be something in it for their salespeople to not let someone cancel an account! We went ahead and paid them for 2 months of service we didn't use just so our credit score wouldn't go down from waiting for the liars to actually cancel our account! Would NOT reccomend doing business with them! We now have comcast and although they are not perfect their customer service has been GREAT!

I called to cancel my service to save us money and they are claiming that I am in a 2 year contract that I knew nothing about. We have been with them since 2003, but last summer we had one of our boxes go out, so we bought a protection plan and they sent us out a new box. I guess in doing that, they sent us a leased box, which we are paying a fee for every month now ($5), in addition to the protection plan fee($5), but we were also bound into a new 2 year contract. I was never told of this, never signed anything agreeing to this. In order to cancel they want to charge me over $400.

I was a loyal DTV customer for over 6 yrs and never had any major problems; however, when I purchased a new HD televsion I needed to upgrade to HD service. I called on December 27 to schedule an appt. and spent over 45 minutes on the line waiting for a rep and to order service. I was livid I had such a long wait time but felt with the holiday purchases everybody was needed an upgrade. Once we covered all the costs and plan I would be using, the rep made an appt for me 3 weeks into January on the 17th. I wasnt upset because I was willing to wait my turn for installation and still had my service until January 31st. As the weeks passed, I became nervous when I didnt hear from the service tech to confirm installation. On the day before I was to have my service installed, I decided to call DTV myself to verify my appt. After waiting on the phone 25 mionutes, I finally got a rep who said, "Oh, your appt has been dropped because we over scheduled and we dont have a slot for you."

When I pressed her for details, her only reply was, "Well, those guys get busy and sometimes appts get dropped, I guess you got dropped!" Again, I asked how DTV could drop me when they scheduled me in the first place? No valid answer from Brittany. Instead, she began to hedge and act like she wanted to get off the phone. I asked her to verify my appt with a superviser because I had my notes from the conversation in Dec. with all information from the rep named Kevin. After she put me on hold for 15 minutes, she came back to say my original date was not January 17 but February 17! I told I knew then they were a bunch of liars because I had my notes and info from Dec. and never would have agreed to a Feb date during the day when I am work. Again, she hedged and got pissy and the next thing I know, she hung up on me as I was demanding to speak to a supervisor in scheduling.

I called back two more times to DTV over the next two days to find out what had happened. I spoke to one person who had a real bad attitude and then another who gave me the runa around with holding for a supervisor. On my third call I finally wised up and called to cancel my service and spoke a nice guy who was sorry it had happened and he said he gets calls all day from customers who are cancelling service. He asked if I would stay and I said under no circumstances--I was done. He was polite and we went over my final charges and settled up the money and remaining time I had with them. I did tape record the conversation and told him I was taping for my records so I figure that's why he was so accommodating.

Right now, the games have begun. DTV has called me weekly begging me to return as a customer--I had to get ugly the last time one of them called but felt it was the only way to get them off my back on to stay away. I blocked their number and told the last lady if they ever called again I would press a complaint with the AG in the state. I also informed her of the thousands of DTV customer complaints in the US and she said she had no idea. I asked her how she could work for a corporate company and not know what was going on outside of her cubicle? I also told her she should take a few moments out of her day and google DTV complaints because it's apparent she is clueless when it comes to her bosses! After giving her the riot act for being a total [censored], I told her I was taping and she promptly hung up!

Gee, I love television and all the great programming that goes along with it--I just dont like the bloodsuckers who feel I owe them something for being a customer--especially when they cant man up and take responsibility for their actions. I ordered new service with another carrier and my friend laughed and said, "Hey, you just jumped to another pirate ship!" Curses!

I have been a costumer of direct tv for 3 yr, now that my husband got fed up of calling them every month because of differnt charges billed. He finally cancelled with them, now they mailed him a bill of 53.00 for a fight that they said he ordered on 2006...he is not awared of that bill and has never been billed for such a fight. That's not all, direct tv told him he has to pay it and they also submit the payment to be charged with a collection agency...

In August of 2008, my father was diagnosed with Alzheimer's disease and we moved them from their home in the Ozark mountains to a major metropolitan area where we could take care of them and my dad could get the care he needed. My dad went down hill very quickly and died last month.

My parents have had their satellite since 1995. At some point DirectTV bought out their provider. They have always paid their bills on time and never really had problems because they dealt with a local small town reseller. Their receiver quit working, so they bought another one from the reseller in June of 2008. When we moved my parents here, My mom called DirectTV to cancel service. They told her that she could not cancel service because we were leasing the equipment and we had 2 years left on our agreement. My mom called me and I called directTV. They told me that my parents couldn't possibly have bought the receiver because they no longer sell receivers, they only lease them. I called the reseller on another line, confirmed that we had, indeed, purchased the receiver and asked them to produce a receipt. They said that they could, so I conferenced the two calls and we had a three way conversation with the reseller saying that we had purchased the unit. The reseller faxed the receipt and the DirectTV representative said that they would terminate service.

Without my knowledge, my Mother kept receiving bills month after month. My 73-year-old mother, paid all of those bills. Every month she called and requested that DirectTV would cancel her service. Every month, DirectTV told her they would cancel her service. Then she would receive another bill. My mother finally sent a letter to the president of DirectTV, telling them to cancel and she would not be paying any more bills. She received a call from the office of the president telling her that she would have to send a copy of the receipt to prove that she owned instead of leased.

Last Friday, my mom made me aware of everything that had happened since November. I was infuriated and called the DirectTV "office of the president", which is really a call center in Idaho. I threatened legal action unless they closed the account and refunded my mom's money for the previous three months. She told me that this would happen and she would email me confirming the refund. They credited the account for two months. Fast forward to today, when we received a bill for the billing period February 20 - March 19. The bill had a record of the 2 months credit on the account.

I called the "office of the President, " and talked to a rep and his supervisor. They both told me that there was never any record of any contact between my mother (or me) and them until last friday. They basically called me a liar and told me that they were only going to refund the two months and there was nothing that I could do about it because the decision had been made. When I asked them about the status of the account, they told me that it was disconnected on the 20th, which caused me to ask about the new bill. They told me that my account was mistakenly reactivated for one day. They told me that they would credit the two months payment and they quoted an amount less than two months payment. When I asked about the discrepancy, they said that they were charging me for the one day that the account was "mistakenly" reactivated. I asked to speak to his supervisor and he told me that I wouldn't be able to talk to anyone else. I told him that I was not going to give up and he told me if I ever called back they would charge me five dollars every time I called.

These guys are criminals and they steal from and bully 73 year old widows who live off of social security. I am not giving up!

I have been with direct TV. for 4 years when they replaced a faulty receiver and I called to complain about it they said I had to pay $80.00 for 5 service calls when I threatened to go else where they informed me when ever I change a recover I automatically sign up with them for another eighteen months. What a scam.

My wife Maritza Suarez went for a package with someone online your packages deals sound great and good on the papers. my wife wanted to do a change from basic cable ( Comcast) we where paying about 60 dollars a months just for basic it was costly . So we wanted to try a change with directv. with packages starting at 29.99 wow! what a deal it's to good to be true. customer service telling my wife one thing and sounding very convincing . well lets start with the tech person it took him hrs to fix and connect the system another thing she called the main office and was told she would'nt be charge for putting an hd dvr reciever if it was going to be used as a reciever. The main office was nice by offering free showtime for one year for all the toubles because they didnt recieved the order that was made on-line.. Am not here for any freebeeeeeees..another thing i get a call from your fort pierce office in florida saying that they where coming to install directv when i told them we already got install on a monday and they called on a tues...basically this whole thing cost us more money 103.00 from 60.00 on cable for 15 years to a change to satallite i like to know were the saving is because in your advertisment it explain how big of a differences it would be to go with directv and now am lockin for two years. Your advertisments and packages got to go it seem we paying MORE not saving...

My experience was the people on the phone are from other countries. Mine was from the phillipines. They are not there to help you, just to wait you out and fustrate you. I sent in a rebate and they state it was expired. it was well within the time limits. It still to this day is not expired. It is something that even large companies like directtv are running scams. I will without doubt be dumping them as soom as my commitment expires. I will also post wherever I can.
SCAM ARTIST!

We recieved a bill last May, after about 2 years of service, with an additional $109.00 worth of Pay-per-view charges. Mostly adult titles. We had all pay-per-view activities blocked as we had an Alzhiemers patient in the house sometimes. The odd thing was the movies being billed for were rented 14 months prior. They say the equipment was sitting around and somebody forgot the card in the box. Which was mailed back from an upgrade done after we moved. When we contacted them about this we were told basically that they don't make mistakes, and we needed to pay it now or we would be billed for the remainder of our contract and shut off. We asked for a dispute department, and after several phone calls of people telling me in several ways that they own me and I needed to pony up the dough or else, we finally got one, we sent 2 letters, and 1 fax, and several unreturned phone calls.

Now, we have no TV, and a big bill, that has apparently been sent to collections. Since it is in collections, DirecTV cannot touch it, but the collection agency would surely work with me on this dispute! RIGHT! Has anyone ever had a collection agency 'work' on anything for them? I would love to hear about it. Meanwhile, I was told if I paid off now, and paid a hefty deposit now, She would gladly start me with new service. I calmly suggested some contortionist activities for her. Any ideas? Solutions? Related issues?

i am having problem with directv on my fox channel. i have a 27" tv and only getting a 20" screen. i called directv and they came out and did nothing to help with this problem. i called and told at the end of my contract i will go back to dishnetwork. so the best thing is to stay with dishnetwork or cable.

DirecTV is a national scam. Best way to deal with this company is not to deal with them period. Learn a lesson, tell a freind, move on.

I totally agree! They are criminals and theives and need to be PUT OUT OF BUSINESS! They make their money from STEALING it!

Same thing happened to us.

### direct tv. these motha###as got me ###ed up! i do not play when it comes to my money. so im trying not to go postal. they keep charging me 64.00 a month when i am only suppose to be charged 41.00 a month for the 1st year. i been with these ###as for a little over 3 months. i still havent recieved my discounted rate on a bill yet. they just gave my wife the ###ing runaround and that ### got me and her arguing because she wouldn't let me cuss they ### out. now both of us mad as hell! direct tv ###ing with my marrige. right now, i got alright credit. and i intend to keep it that way. these people think they gointg to jack my credit then they got another thing coming. this is really my 1st issue with them so they got a pass tonite. but if this type of stuff that ya'll complained about starts to happen to me then im cancelling pronto. thats why companies get away with this ###.

i was a dish network customer for years and switched to directtv for a better deal.
dish net didnt give me any incentive to stay with them.
now my directtv nightmare begins.
i was told by the sales lady that i would get my local channels.
i asked if i could have my locals out of kansas city for the news and sports.
she replied no that i had to get my locals out of jopin, mo.
i thought fine this is ok at least i'll have local news and weather.
10 minutes after the technician activated my service i was looking for the local channels promised.
no locals.
i called directtv 10 min after activation and was told i didnt have locals where i live.
i told them i would be cancealing my service as soon as i could get dish net back.
this took 8 days.
i had direct tv with no locals for 8 days.
the rep told me i would only have to pay for the days i used and was sorry that i was leaving. (b.s.)
1 weak after terminating my service i received a bill for $470.00 for early termination.
i called directtv and was told i was lucky to live in a state where i hat 30 days to terminate the agreement with no early
termination fees and the charges would be reversed. i didnt hear back for 2 months so i figured that the charges were reversed
like the guy told me. this is when i received a collection notice for $470.00.
i called directtv back and was told this guy had no authority to tell me this he must have read somthing back to me wrong.
they dont back up their employees and you cant beleive a word any of them says.
they said even though they had record of him telling me this the bill was still being enforced.
so i was lied to when i didnt get my locals (and they tell you this for the sale and then hope you just lie down and pay)
and lied to about reversing the charges.
i have had numerous calls and emails since then.
i was now told that i only had a 15 day trial period instead of 30 days.
this was ok with me because i only used the service (without locals) for 8 days.
it gets better
now i'm told that the trial period starts when you make the order. (b.s)
so i had the service for 19 days and the charges still apply. (b.s.)
i had not signed a contract or any other documents at this time.
how can i have a trial period without the equipment & programming to review?
its like taking a car for a trial run without the car.
they change the rules as they go along.
they keep forgetting that i was lied to from the beginning about getting locals.
this voids any verbal contract. i didnt get the service i was promised and paid for.
the trial period should have strarted upon activation.
this was the only time i could seee i wasnt getting the programming i ordered.
if they would have told me up front i had no locals i would have never left dish net.
i wouldnt have called 10 min after activation because i would have known i did not have locals.
this tells me that i was expecting locals.
bbb, you name it the fights on.
class action
if this ruins my credit i will fight them with any means possible.
i have ground to sue for distruction of credit derived from a sales scam.

in one room i have local channels but the other room doesnt have them