DirecTV review: directv sucks 820

I am getting calls from DirecTv for service, but I am on the Do Not Call List. I thought they were punished for this from the FCC. Do not do business with this company.

I was lied to when asked about info on the amount my monthly bill would be. (25.00/mo) It turns out to be $64.00, but I can receive a discount of $21.00/mo for 12 mos. The amount was to be $25.00 for the life time of my service. I can only receive my discounts for 12 mos. My husband and I are on disability, I would go back to my cable company in a heart beat.

I signed up with DirectTV through AT&T, no one mentioned cancellation terms. When I called AT&T they transferred me to Directv, Directv told me if I cancel early I have to pay $320 for early termination even though I had service for only 6 days. Come on, everyone gives atleast 30 day trial period. I don't mind them charging me for 6 days of usage or some reasonable penalty but $320 is just outrageous. I have already filed a complaint with FCC lets see what they have to say but these Directv people are just bunch of cheaters.

I signed up for a one-year contract now they say I have to give them two years because of an upgrade I ordered. The additional year commitment was never stated until after I ordered the product/service and it was installed.

UNETHICAL BUSINESS PRACTICES, FALSE ADVERTISING, DECEPTIVE MARKETING, HIDDEN FEES AND HIDDEN TERMS.

ohhhh forgot to mention that I pay $78.00 a month not 29 or 35 or $39 for 200 channels i don't even have HBOsss, startz, encore, ...

Dear Chris:

why is Direct TV continuing to increase in cost for services, when salaries are not increasing across this country. GREED is the thing that has this country in the shape it's in. I am not impressed that it cost you more to render the service. If your company want to be of service to this country's economic plight, make the sacrifice, stop being so greedy. Is it your objective to force customers to go to other companies or drop the service because they can't afford it? I know you think that they are hooked, so they want drop it, but the lost of jobs and the country's unstable economy dictates otherwise.

Dot

Everything and more of this is true, DO NOT do auto pay for your account, I was supposed to be charged $34.99 per month, but never once did they deduct that amount. After being warned by another dissatified customer to check my statement, I found out that they were taking $92.04 each month. Just the few people I have spoken to since, said they are also being charged more. I think this company is going to be having a lot of problems. After calling to get a credit, they told me that they could give me $50. This is a scam this company is running and I think we all need to contact the ATTORNEY GENERAL's office and the BETTER BUSINESS BUREAU. I am going to be contacting them and also an attorney, not just for the money, but for the principle. I was never told when I ordered my package that I needed to send in a rebate and Ashley from customer service actually told me that it was on the box that my receiver came in. Come on already and insult my intelligence, who would read the box after the technician installed it. When I called to order my package, I asked a question about "Home Box Office" and the gentleman did not know what I was talking about until I said HBO. They also took it upon themselves to send me an ACCESS guide that I never ordered and charged me for that also. People, please check your bank statements, you too are probably being charged more than you should.

My mother had a similar problem as the NFL Sunday "renewal" problem. My mother is a bit of a Yankees fan so she has gotten MLB Extra Innings for the last several years. She has been with directv for almost two years because the housing complex she lives in has an exclusive deal with directv. She was sent a letter stating that she could get MLB extra innings for $42 a month in installments of four months. The letter stated that she had until April 12 to decide if she wanted the package. Then, she received a charge on her bill for $48 dollars. She called and got a very rude cust.ser.rep who told her that she had to pay her bill and when my mother started to disagree, the woman hung up.

I didnt want to be in a contract with a cable company. dish network came to my house and installed everything. to make double sure i asked them again before they left to make sure I WAS NOT on a contract. he tells me, yea you are. i said get your ish outta my house. so they did. then i called DTV, the same thing, make sure i am not on a 2 year contract. they said no way you are not on a contract. and they came over, hooked everything up, i made sure again, he said nope you are not on a contract. months later, i am not satisfied with their service and called to cancel. they said ok here is the cancellation fee. i said what cancellation fee? he said you are on a 2 year contract. i said wheres your proof? he said we have your voice recording agreeing to it and a signed copy of the contract with your physical signature. i said send me the copies. they said you have to write in to request it. so i did. never heard back. so i called again, this time he said the signature was in archives but he couldnt get it. finally he said we dont have any archives and we dont have a recording. he said id have to write to billing to get it cancelled without a fee. so i wrote to billing. i said either show me the contract with my physical signature or cancel my service with no cancelation fee. 2 weeks later my service was shut off with no warning. then i got an email that said i had a zero balance. then i got a box and a voice mail that said to put the equipment in the box. so i did and sent it off. then couple days after that i got charged 300 dollars. i called in to find out what the charge was. a cancelation fee! i said where is my signature saying im on a contract? they said the president of DTV would have it in his filing cabinet by his desk and to write him a letter to get it. so thats what im doing now.

I ordered DirecTV for the NFL season, and was up front with sales and installation on my goal of only using for 3 months. Upon cancellation they charged my $380 for early cancellation of a "2 year contract" - which I never heard about nor signed. I have asked repeatedly for any proof of such a commitment and only get back form letters which ignore my complaint. As they had my credit card this was charged without my consent.

After 11 years with DVR through Direct TV, I made the mistake of changing to HD-DVR. Long story short, my house does not support HD satelite. After, numerous installers and months without service I cancelled Direct-TV. I have battled Direct-TV for over 1 year. The first bill after cancellation of service was for over $1000.00 then with each compliant they decreased the amount to over $400.00. And they still owe me money for my recorder. Everytime, I clear my bill with the collection agency and the credit bureau another collection agency pops up. I now have to battle a third collection agency over the same bill. I am writing a letter to Mr. Carey we will see.

Check out the story at wsls channel 10 in Roanoke Virginia to see how truly despicable Direct TV is treating their own employee who fell off a roof while on the job.

The man was is a coma, has all kinds of injury and has to go through rehab. Direct TV is refusing to pay any medical bill and also convinced workman's comp that since no one SAW him fall (the homeowner heard him fall, found him and called 911) that doesn't PROVE he was on the job. WHAT?

Wonder how Direct TV got their precious company vehicle back? Was it magic and returned by itself?

Everyone should write, E-mail and shout to all that can hear at the Corporate Office. Contacting the shareholders is a good idea too.

Just tell them good people of the world plan to notify everyone to drop Direct TV and expose this company for what they really are...

I like to watch certain shows on tv. I hate for the commercials to come on because some of them are too loud. Why? I know they want to sell their product but it's at the expense of my hearing. Some of these commercials are loud enough to wake the dead. There's no call for this. It is very irritating.

Don't do business with this company. They are running a scam with these contracts that you don't know you sign up for until you cancel the bill. They try to tell you that it is a verbal contract. Well then provide me a verbal recording proving that I agreed to the contract? Contact the BBB, email your local news station, and write your attorney general. THEY ARE A FRAUDULENT COMPANY!

I just got Direct TV in February. My bill is supposed to be $36.00 per month for 12 months. The last two bills have been in excess of $100.00 -- When I called I was told I needed to request a coupon and it would take approximately 45-60 days before I would get the promotional price. I was paying less for Dish. I am SORRY I changed to Dish

The signal terrible. Any channel over 100 is choppy if there is a cloud in the sky. My DVR is dead. My contract will not expire until October 15, 2009. I am counting the days. I hate DirecTV. If they replace the DVR, it extends my lousy service 2 years. If I cancel before Oct 15, it'll cost me up to $360. This is extortion. I guess its their way to keep customers.

Then they won't take down the dish they put up.

dispute the $100.00 amount that DirecTV is stating that I owe. When I first signed up with that satellite service I was suppose to get a $100.00 credit (back to my credit card – I never got that), I was suppose to get a couple of Free movie channels (HBO, Cinemax or Showtime – I never got those either – they charged my monthly bill for those) and a Free portable DVD player (guess what – didn’t get that either). I had numerous conversations with the reps at DirecTV in regard to my account every month when the bill come in the mail – the bill was never what they told me it would be. They never credited my monthly account for the $100.00 amount either. That is why I have not paid the $100.00 they state that I owe --- they already have a $100.00 of my money that they charged to my credit card when I first signed up with them. They have not provided me any documentation that I received the $100.00 back --- so when I cancelled the service I received a bill in the amount stating that I owed $149.00 and some change – I sent them the $49.00 and the change and told them they already had the $100.00 that they did not credit me before and that the account should be zeroed out.

There is a 2nd collection agency to contact me in regard to this $100.00 that DirecTV is stating that I owe. The other agency did not get back with me with any documentation from DirecTV showing any validity to what they (DirecTV) is stating that I owe. That is has been over 8 months ago.

I was really upset with the service that I received from DirecTV – I work hard for my money and I pay my bills and on time. But working with DirecTV and the way they treat their customers has really been upsetting to me. This is not a good way to do business – taking advantage of their customers. That is why I cancelled the service. And I do not feel that I owe DirecTV anything.

I have since received a letter from the 3rd collection agency stating that I owe the $100.00 and told me that I could pay 60% of the bill and they would not turn me over to the credit bureaus. Still no documentation to prove that I received my $100.00 back.

I HATE Direct TV! They are a rip off and everyone that works for them are incredibly ignorant! I had 3 technicians come out to my house before they got my Direct TV working and then two of my boxes went out and I had to pay to have them replaced! Then when I called to speak with the so called President of the company I spoke with Derick #U5216 that acted like he was didnt have any balls between his legs! I hope someone sticks it to Direct TV the way they have stuck it their customers!

We have been loyal customers of Direct TV for years. But they are TOO expensive & the customer service non existent. When I called Direct TV to cancel our service I was offered our SAME package at a discounted rate (24.99 for 12 months) as well as a free DVR. The next day my husband said he had no channels so I called DTV & was told our package was changed, I was also informed that the DVR shipped to us would cost us over $200 if we cancelled our service within the next 2 years. I am very upset that I was lied to! When I told the supervisor I talked to to listen to the recorded message from the previous day, she told me "oh, we don't actually record any of those". So now it's my word against some ### that lied about everything. I'm stuck with a DVR that FED EX won't return without me paying them, even though they delivered it to my neighbor, which is a whole other nightmare. In fact FED EX seems to be in on their whole scam too. At this point since I can't find anyone who will tell the truth at this company, I guess hiring a lawyer is the only option, the BBB does absolutely nothing!

All of these comments remind me of the DirecTV that I know and love (no I don't actually love them). I used to work for a call center that contracted with DirecTV (by the way, most of the time you're talking to someone "from DirecTV, " you're not, since most of their call center work is contracted out), and I recognize all of these complaints from the days when I actually had to deal with them, and they are for the most part valid. There are some things I like about DirecTV, but the fact remains that, either on purpose or accidentally, they screw a lot of their customers every day. A lot of people that I worked with considered DirecTV shady, including me.

Anyway, I just wanted to comment about the corporate office. To be quite honest, I haven't heard a lot of success stories from people who have contacted corporate. I hope people do have success with their DirecTV ###ups if they do contact corporate, but I have to be honest and say that I don't know if most people who actually contact corporate will actually have their problem fixed.

I just signed up with Directv. I deleted the promotional e-mail I received but it stated that I would receive three movie channels for free for 3 months plus some other incentives. Nowhere did I see anything about signing up for two years and now I find out that if I cancel in that 2 year period I have to pay $480.00. On top of that I'm just getting Showtime for 3 months free. They said that the 3 movie channel promotion was up 3 months ago. I should of stuck with my cable provider!

Directv is one of the biggest ripoff cable company around. My wife and I have Had this company this company for over a year.

During that time I have told them that I get paid on the 1st. Ive been trying to get the bill corrected. There billing system is a rip off. I will no longer deal with this company again.

Im VERY VERY disappointmented.

Mr. L.Silas

It sounds as if you live paycheck to paycheck. You might consider dropping the service at the next opportunity (read contract thoroughly so you cancel at the time where you won't incur an early termination fee. Don't leave it up to them to notify you, they wont, they will jut renew your contract aut0matically).

Luxury services like cable TV, cell phones should be one of the last things a person with a low bank balance every month should be a part of.

I previously paid a DTV bill for my uncle back in 02/09 and 03/09. On 06/01/09 and 06/02/09, I was charged $574.19 from DTV. I called and explained to them this bill is not mine, therefore, it is not my responsibilty to pay for it. The customer service rep, Lauren, agreed and requested I fax a printout from my bank to her so this could be credited back to me. I did so immediately. She then called back as rude as she could be, stating because my card was previously used, it's on the account as a "payment option" and I lived at the address previously so it will not be refunded. I asked her to send me anything, even an electronic signature, with my authorization to be responsible for my uncles bill. She said, "We don't have anything with your name on it." Well [censored], what gives you the right to steal my money? I asked to speak with her supervisor, but she flat out refused to give me his/her name. DTV is a scam company who will steal money from anyone they can, any way they can. Please, if you are considering DTV, read this and the previous complaints, and reconsider. They haven't heard the last of me. I filed a claim with my bank, who out right said they absolutley cannot get away with this. I have also filed a complaint with the BBB, Federal Trade Commission, as well as the Attorney General. Please complain to these organizations if you have an issue with DTV. Maybe enough complaints will get them to change their shady and ILLEGAL billing practices.

It only takes 3 people for a class action lawsuit. I am currently contacting lawyers for this. If anyone would like to join in send me an email at cechesser@gmail.com. These guys are the worst company in the world.

Some companies can not what so ever change your bill cycle at all, it all depends on when you start your services up the very first time, regardless of when you get paid. It is up to YOU to save the money for THAT bill, NOT the companies problem to change everything around to suite you. WHY CANT YOU JUST KEEP THE MONEY IN YOUR ACCOUNT UNTILL THE BILL GETS TO YOU OR WOW HERE IS AN IDEAL CONCEPT, PAY IT EARLY! Y

Direct Tv is crap. I had my bill turned over to collections and have paid it twice but no one can recall me making a payment. They can't tell me which collection agency it was either... Help can someone please tell me the name of the collection agency?

Got Direct TV in November (the never mentioned the service is "in-direct TV" it's down at least an hour a day). The plan I purchesed was $94.88 per month, my first bill was right
Dec was 201.47
Jan was 98.84
Feb was 112.96
Mar was 100.38
Apr was 238.47
May was 118.05
Jun was 299.86
The bill is never constant, and no PPV is never ordered, they can't explain the fluxuation. Plus I have two TV's and they claim I have four. I have over 6 hours of phone conversation with them since Feb. luckly I use me cell phone to complain and I have a phone log of every call, date, time and length of call, thank God Sprint is on the ball.

Complaints are great for getting things off your chest, if only it would gets things fixed.
I just wrote to the Pres of Directv...nothing will be done but I feel a lot better getting if off
my chest

Thanks to those before me who post corporate contacts.

I've had MANY issues with Direct TV - you call customer service, get nowhere, ask for a manager and you're told - NO. I even called one night at 12:55 am knowing their call center shuts at 1 am. I got a living breathing manager. He was the ONLY one that EVER helped me.

Now, of course, it's AFU again. Too boring to explain - it had to do with internet service package. They mistakenly sent a tech. Tech discovered that the pole for the internet dish was TOO SMALL. You could wobble it an inch in any direction. Then I knew why I had so many problems all these months with connectivity. (Don't get me started on their 'fair access' policy.) Of course, they don't want to give me any kind of credit on past bills AND they want me to pay $150 for a service call. NFW.

I called Casey's office. Now I'm getting help.

Lesson: Don't give up. Go on the wonderful internet and you'll get all the inside secrets the company refuses to share (like who'se your ceo?). Thanks to all you fighters, we can fight them back!

What an experience! My contract period was up 6/1/09. I called Direct Tv to see what kind of package I could get with a new agreement. I have to admit I have complained strongly about very poor customer service and over charging my account.

However, I thought ok let just see what can be provided and at what cost. So I called them up. After being pass to one agent to another they finally passed me to a Retention Specialist. This conversation was a complete waste of time. To make it worst, the best they could do was to raise my bill by $30/month which would have made it $99/mo.

What started this first adventure with Tv service was installation what would make you hair raise. This first experience is enought to drive you to regular programing using an antenna. I don't see how Direct TV gets the rateing they do with customer service.

I was told I wil be getting the same service as comcast. I found out direct tv does not work, after spending $300 to have HD/DVR. I have spend hours with direct TVto sollllve this issue no f------ luck. I also been set up they tel me they wil be hear at a certain time, twicw I have waited with no show. Supreviser, 3 times technicians have come out, Spoken with case management. If I cancell I wil still get penelized. I wil not recomend direct tv to any one.

We have two complaints withDirecTV. One they charged our credit card account with an early cancellation fee without prior notification. (We realize now after reading the fine print they can do this.) Our other complaint is their lack of customer service. We had been statisfied customers for 7 years and have always paid our bills on time. The problem came when we sold our home. For two months we rented and the rental had cable. When we bought our new home, we signed up again for DirecTV. After a few months, we received notice that our credit card had been charged an early cancellation fee for our old service. After talking and writing to them, it was apparent that it didn't matter that we had again subscribed, they still charged us a fee for when we moved. Lack of customer service seems to be a real issue with this company.

Now here's the thing, with the original account, did you actually cancel it out or did they put it in a suspended status mode and then when you went back did you actually sign up as a new customer again or did you reactivate the old account?

HELP ME, I have called over five times since I got the HD for my home.
I have had nothing but problems since, I called and was hung up on three
of those calls And the other s I was told they would get back to me. What
has happened to your service. call me, carol pease (99173) I have tried
everthing I know but this. thanks Carol

When you order a ppv on a reciever not hooked up to a phone line, there is no way of getting that information until the reciever is sent back and the information can be downloaded... :) get it?!

You can file a complaint with the Department of Consumers Affairs (who regulates them) in the State of California @ www.dca.ca.gov or by calling [protected], and also file a complaint with the BBB [protected], or fax [protected].

Carey Chase recently resigned, that e-mail is now obsolete.

No service time one whole week. Noone in the service detment is able to get me service that i am paying for monthly.