DirecTV review: very poor service and unacceptable contract 1397

Yes. I am going through My Verison ? Direct Tv problems now.. I installer put this god awful dish right on the front of my house. Wires run on the outside are mounted to the brick, looks like crap. Broke two of my landscaping brick up in order to run the cable...The price on the phone, was far more than the first bill...Plus they just took Versus off, what some crap...

Direct TV recently took 934.77 out of my account and part was leasing fees, early termination, and the bill. Since I did not cancel my service, but was unable to pay, why not just take the amount of the service? This should be illegal

PLEASE EVERYBODY SIGN UP FOR A CLASS ACTION SUIT WITH ME
AT WWW.FACEBOOK.COM/FUKDIRECTTV

I also had problems with direct TV and cancelled the service after 2 years. They claimed I owed them $125 early termination fee and send me to collection, a compay named Focus Receivables. They harass you 5+ times a day. I would not recommend Direct TV to anyone.

I use them before they was never like this over charge me with fees and not right service i order also was due arefund never seen so i call and cancell i was told i will charged 120.00 for early but when i got bill it was 600.00 and to collections.I have look at complants on this company what a spam they need to be close down.Ijust luck up on this web. Suit see so many co. That that have spam people dont have money to give away like that can they sleep at night

I am a U.S Infantry Marine currently deployed to Iraq serving OIF 9. Im getting ready to come home so i moved my wife to CA. Purchased an apt and furniture and she is there receiving all the stuff and setting it all up for us! I called Direct TV and purchased their service. a week later a tech showed at my home to install the equiptment. I called my wife a few days later to see how everything went and she was humiliated by the technitian from diect tv! He was asking her if he could take her out on a date or to go to the beach with her, after she clearly had stated that she was married! Theres pictures of me at the home which he asked about and she told him that i was her husband! She had to be nice about it because she was alone and scared and didnt know what he would do! He then aked for her personal number and asked if he could give her his! The next day he called her during the night and woke her up asking if she was ok with her service and if she needed him to come to the home for anything! He then asked her if he could double date with her!?!?! I have had a kill mentality for 7 months in iraq, and this guy does not know what he has coming when i get home, I will be calling him and requesting his "service" when i get home, i will then remind him of a few manners! I will be seeking a lawsuit towards Direct TV.

In July, 2009 I was shopping for new TV program service trying to get some better channel. In this process I also thought of DIRECTV, my “worst” life experience ever.

This is how it all started, on July 29, 2009 I was talking to a sales representative of DIRECTV who told me that there service is best and they have vast variety of local & international channel s. I was little bit spectacle about the services & transmission part. He told me I can have the service and if I don’t like it I can cancel it within 15 Days of opening the account.

So I thought even after 3-4 days of installation I will get enough time to get a clear picture to stay in or not. Aug 4, 2009 I got the service box installed at my house (dish was already there from the last owner). The installation guy only had black cable so I got him white cable as it was getting laid in light color wall. But I wasn’t satisfied with the service I am not sure rain was the problem or the connection.

So I called on August 06, 2009 to cancel my service. The customer service representative this time was in different node it wasn’t no questions asked any more. He was rude and argued to keep the service. When I completely dismissed the idea, he told me I will be charged the cancelation Fee.

I explained to him I was sold with the commitment that I can cancel my service within 15 days & I am way before that. After long discussion he ended that we will just cancel the service. I forgot to ask him how to return the box so called again and other customer service rep explain me how to return the box & also I confirmed with him about the billing so he told me that as being in NJ, I do get 15 day time to cancel therefore I won’t have to pay any cancellation or charges. I got the cable activated, Fed ex empty box came & box, remote, card sent back, all set.

But the night mare wasn’t over yet, on Aug 15, 2009. I was checking my card account there were charges of $463 on mine account from DIRECT TV so I went to the their website they charged me cancelation fee. I called the customer service again for the correction. But this time to my surprise they had a different story for me; that thou you can cancel you connection within 15 days only till your box is not installed, once the service is installed you have 24 hours only. Since I called 2nd day I am going to be charged with the cancellation fee. I explained them all the previous conversation but they had deaf ear for me & were repeating the same thing again and again. I even talked to the supervisor, who was not even hearing me, even after finishing my sentence he will not respond back to me.

Anyway, he told me that the cancelation information is provided on all the different location as flyer, advertisement, customer agreement & so on. I haven’t find it at any place yet, that within 24 hour of installation you need to cancel the service if you don’t like it. Also provided me a address of their legal dispute department that I can take my issue.

Can anyone explain why I have been panelize, was trusting the DIRCTV company sales rap was my fault. I don’t know about rest of the people but $463 was not a small amount for me to let go waste. I feel I have been robbed by a big company with such a Hugh amount. First they fooled me into it and then they charged me with even letting me know. If I am no more than a helpless common man then what I am?

All I can d by letting everyone else like me to know that don’t fall for their prey. Once you will give your card or account number they will charge you whatever they want & all you can do is see yourself being robbed by your hard eared money.

The request was simple. Your service must be cheaper than my current Cable bill.Never was the bill the same twice.(Phone calls letters.) I was told I could move with no additional charges because I told Direct that I did not want any contract at all, much less 18 months. After more phone calls and several letters the bill seemed to stabilize until I did move and I was at the end of the first year.

Well while I was waiting at my old house for the service teck he was at my new house with a new dish at no extra charge, or so I thought. He stated that I would get free HBO, cinemax and stars just because I moved ! What a deal. The original bill increased and I was charged for all of the supposed free channels. I canceled me service at the end of my 18 months and that's when the real fun began.By making my monthly payment after I moved I automatically agreed to a new contract with out ever being told. What a company! Assumed contacts. What a great concept! Once, much earlier in the contract I thought I might be late so I paid with a credit card. My credit card has paid 2 charges that occurred after my cancellation and after all the BS charges they could possibly charge were paid. When I inquired about this low and behold Chase and Direct TV are business partners. I have had more than enough and will be taking Direct to Small Claims.I have never had such a bad experience with any company I have ever dealt with.

Don't put up with there crap TAKE EM TO COURT.

Having Direct TV installed they damages the brinks on my house, which a damage claim was paid. After a second issue of damage to the bricks on my house from an additional room was installed from the independent contractor Direct Sat they are now telling me that one damage claim needs to cover both separate damages. When they are installing your Direct TV no matter what company does it watch them like a hawk. As they do the install ask questions of what they are doing. If something doesn't sound right ask questions until you are satisfied. Because of incompetent installers it cost me 900.00 for their unprofessional install practices. Be careful I would hate to see anyone else be on their end of thievery.

Unbelievable ! Rude, ignorant customer service represenative, supervisor, & managers !
I've been with them for 20 yrs. Due to nfl ticket. After 35 min. On hold i tried to explain my situation to them, ( my bank confirmed pymt to them 5 days early ), however since they didn't show that it posted they couldn't activate my replacement receiver. Although my
Service was not disconected yet ( 5 days prior to ) they said they could not activate my new receiver for which i am paying for, until they're computer says it went through - even though i gave them a confirmation # from my bank. Their unwillingness to accomodate a 20 yr. Customer of theirs, shows they do not know what customer service is ! I would never treat my customers as their "outsourced", non-american so called customer service ###s treated me.
I will immediately discontinue my account with them, and will do everything i can to inform all my collegues and clients to do the same.

I agree. You do not owe anything. Take them to court and fight it!

In Nov. 2007 we signed up for Direct TV. They sent us the wrong box. I then called them and ask them to send the right box which they did. I had it hooked up. They also sent a box to return the old one. I boxed it up and took it to FEDeral EXpress who then sent it back. on my next bill I was charged $240.00 for non return of the box. I called them and told them I sent it to them.

They told me they didn't have it so I was responsible. I sent a copy of the Fed Ex receipt and they said it never got to them. I told them to Ask Fed Ex. They said it was not up to them to prove that. (boy am I tick now) I get a hold of Fed. Ex. They show a signed Document showing where it was delivered too. (Direct TV) I paid the bill because I was tired of fighting about it.

6 months later (may) the box goes out so they send over a tech and he replaces it. It is now September 2009 and I am no longer living at that address. I will die soon so I called to cancel my Direct TV. They tell me I have to pay and early cancellation fee of $120.00 because I started over in May 2008. I guess in order for them to fix the broken box they gave me I was forced to sign a new agreement for a new 2 years.

Let's see them collect from a DEAD MAN! I wish someone would take this to congress. What they are doing to people is criminal. I never had any problems like this with Charter...

I hope you are smart enough to close your credit card account. Or, if you feel that you must have the account, call the issuer and tell them you lost your card, and request a 'new card and account number'. they will comply with your request. If you are being over-billed on you debit card, close the account, reopen an account and use a different pin number. There is no charge for this manuver.DISPUTE ALL CHARGES THAT ARE UNAUTHORIZED BY YOU!READ THE WHOLE CONTRACT, AND UNDERSTAND IT BEFORE YOU SIGN YOUR NAME.BY DOING SO, YOU AGREE TO ALL THE TERMS.GOOD LUCK. WOLFGANG

I was calling my phone company to disscussed why it was taking them so long to combine my cell phone on to my home phone line, when i was pitched the satellite services, at this time i had already had services with comcast for my internet and cable and was told that i would receive 5 months free of premium channels at 39.99 for a year if i ordered the football ticket promotion and would receive additional savings if i added the internet i would receive a discount that would had lowered my bill to 140.00 dollars per month and because i had already had the phone service and the celluar services with att this would have reduce my bill significantly so after i had the satellite install on the 31st of july of 2009 the next day i called direct tv/att to find out why i didn't have any premiums channels i was livid to find out that not only was i not going to receive the 5 months premium channels but to my amazement the promotion ended so i did not get the channels and also i was never told that the contract was for two years. They lied and told me that my satellite bill was going to be combined with my phone service after two months they lied it won't be . They told me that the dvr was free upon a credit check it's not. Ive received a bill for $65.00 montly for the dvr and lastly the promotion for the internet was a joke, although i received cash back for switching my services i ended up using the money to pay the satellite bill which is huge and to for the cu de gra the internet suppose to be at 3.0 mbps, it ended up bringing my internet to a crawl which is compared to dial-up and i was being charged 30.00 for it when i was getting 12mbps with comcast for 19.99 as of june 2009 .To all who is considering getting direct tv im hear to plead with you they charge 400.00 for early termination fee because they know that most people is going to get rid of there services because of the poor quality so please ! Do not get this service or you will be sorry they don't disclosed this information before hand so that they call trick you " this is a scam don't fall for it like i did or you will risk or credit .

They took 883 dollars out of my account. We didnt pay our bill for like 1 month and told them we would pay and still wanted service we just needed time. Well they they took my money into their own hands and took 883 dollars. Then on top of that I had 18 $28 dollar over draft fees totalling 504 dollars on top of the money they took. When did we lose the right to our money. I thought the only way people could legally take our money was with our autorization or a court order. They had neither . Just my card number. I am complaining to the BBB and the attourney general. Lets see if we get our money back. It only takes 5 people in one attourney generals office to start a class action lawsute. Lets get it started and take our hard earned money back.

When I ordered Direct TV they were having a free HD promo for new customers. On the phone the sales rep explained how the package price didn't come with HD it would be a little extra, but assured me I didn't need HD because there digital quality picture was just as good. So i went ahead and scheduled the install luckily the tech came out during my lunch hour and I was able to meet him and complete the install. 4 hours later when I get home from work I sit down for the first time and turn on my new Digital Satelite TV. The picture quality sucked worse than my old UHF/VHF auto tuner from the 80's. So I promptly give customer service a call to let them know that this is not what I wanted from them as a provider.. SAME DAY not even 4hrs later. There already trying to charge me for a 200.00 HD box and an additional 100.00+ for some other crap they were trying to sell me. So I ask them about there promo for the free HD DVR to new customers. Guess what 4hours into it i'm already an existing customer subject to all there great existing customer charges! 5 hours after they installed the service I was already a previous customer! Way to go puckos! I can't wait to take this nice new dish out to the desert for some skeet shooting!

In June I called Direct Tv to inform them that I would be moving and would need to have a tech come and install my equipment at my new place. They were very helpful and sent someone out within a couple of days. When he arrived, it was found that I could not receive a "line of sight" to the satalite so I would not be able to continue my service with Direct. I called customer service, with the tech in my living room, to make sure that I wouldn't be charged an early cancelation fee. I was informed by the representative that because it wasn't my fault the account would be canceled and I wouldn't be charged. End of story right?
On September 2nd I woke up and checked my bank account on line when I quickly realized that I had NO money in my bank. Direct Tv made an unauthorized charge to my bank card for $429.20. It was 6 am and I was on the phone to Direct. After talking to the first representative and getting no where, I asked to speak to a supervisor. She told me that I would have to be put on hold for quite a while because they had other customers to work with. I was on hold for 20 minutes when she came back and asked me if I was still there - I really think she was hoping that I would just hang up. I could hear her doing something in the background and then she said "Oh my gosh! I see what WE did wrong". Not me - THEM! Needless to say, after another 40 minutes of being sent to different departments, I found out that my service was never stopped at my old address and someone input my new address incorrectly. I was charged the $429 for unreturned equipment and services received at the old place. They told me that the money would be back into my account within 12 hours.
As you can probably guess, the money wasn't there! It is now 8 days later and I still don't have the money. I called them again last night and sat on the phone for 90 minutes. At first they told me that it could take 30 to 40 working days to get my money back to me. Unexceptable. It took them only 2.5 seconds to take that money out of my acccount and I don't see why I should have to wait for them to fix their mistake.
I am a single woman who is a school teacher. I get paid once a month and I have to make my paychecks stretch. This UNAUTHORIZED payment took every dollar I have. I now sit here on the 12 of September asking myself how am I going to make it to the 1st? I am now being told that I should have my money back to me within 8 - 10 working days which is still the end of the month.
How does Direct get away with this? I can't believe this can go on!

I got a call from Direct TV. The rep on the phone said he was calling to offer me 3 free months of the HD extra pack they offer. I told him that after the 3 months, if i had to call and cancel the service, that I didn't want the free offer, because i would probably forget about having to call, and would end up having to pay for the free service. The rep told me that I would not have to call and cancel, that after the 3 months, the HD extra pack would just be removed. " DAMN LIE " after the 3 months free trial was over, I recieved a $3.16 charge on my bill for partial months service for HD extra pack. I called customer service and they said " O, you have to call and cancel after the 3 months. I't will be a cold day in hell when the get a penney out of me for the free trial. And if it shows up again on my next bill, they can come get their junk off my roof on the next rainy day.

Poor job of installing and taking advantage of elderly people!

Convinced elderly parents to switch from Charter to Direct TV for improved HD. DTV sent a company called Buchaneer out to install. (1) Only one installer and had to use my mom and her cell phone ot help fine him tune signal. (2) Pulled wire across the side of their house, attached to side of house with stapler to siding damaging wall, pulled wire over gutter; very unprofessional job. Did nothing to try to hide the wire.

I called and complained and they came back out and charged $50 elderly parents to install properly.

I plan to cancel my subscription to DTV in November due to this. Is Dish NW any better?

I have had Direct TV for five years, it was this year that I was unable to pay. I found out that Direct TV just debited 118.00 from my account of which I did not authorize. This led me to have overdraft charges. I was highly upset and called Direct TV and they told me that even though I was not under contract they could debit the credit card on file after permanent disconnect. They said that it was on the back of my inital contract. Who normally reads the back? I told them that I felt that I should have been at least sent a letter or something. I will definitely not go with Direct TV in the future. I will now be looking to go with a cable company. At least if I had known maybe I could have some time type of arrangements or something. I was planning to eventually pay the bill just not right now. CONSUMERS BEWARE! PLEASE DO NOT DO BUSINESS WITH THIS COMPANY AND DEFINITELY NOT USE A CREDIT OR DEBIT CARD WITH THEM. I HAVE DEFINITELY LEARNED MY LESSON.

Direct Tv"s customer service in plain english SUCKS, extremely unprofessional and rude. When placing order for service I inquired about my custom remotes being re programed and was assured that there was no problem at all when the installer came out. I went further and told them that a laptop was needed with a program to do this and once again assured it would be done. When the installer showed up and installed the system I asked about the remotes and was told they have no laptop or program and cannot do this. Calling Direct TV I was met with people who live by scripts and the only thing they know how to say is that they can not honor that request. Extremely rude and unprofessional people. So now te war is on ad I start with te CEO and certified mail and everyones name and employee number and will continue until I get the satisfaction that I was promised. Do not sign up with Direct TV unless they send you an email spelled out with everyting you spoke about on the phone. They are all LIARS

I have Direct TV with a service contract that states if my equipment should be defective or can not be repaired it will be replaced. I lost caller ID on screen June 06, 2009 and was told that it is a software problem I asked if this was a problem on all of there DVR HD receivers I was told no. It is now 2 months with no resolution. I'm also experiencing on the same receiver the audio does not match up with the video you see lips moving and does not sync to picture. I was told to rewind the DVR and Forward the DVR to try and re sync the signal sometimes it works and other times it does not. I spoke to supervisors and the office of the president and was told it is a problem with no time of resolution. I asked for them to replace my DVR with a new one that my Service contract should have covered and was advised that they will not honor it for the problems I am experiencing. I feel that I am being ripped off by them not fixing or replacing my equipment in spite of paying for a service contract they refuse to honor. I hope you can help me to get this resolved and expose this company and alert people that they will not honor there service contracts.

MY HUSBAND IS ON THE PHONE YET AGAIN TO SORT OUR BILL WITH DIRECT TV.
THEY HAVE BILLED US FOR THE 4 TIME S FOR SOMETHING WE DID NOT ORDER. WE HAVE BEEN ON THE PHONE EACH TIME FOR NO LESS THAN 45 MINUTES GETTING THIS SORTED OUT FOR SOMETHING WE HAVE NEVER ORDERED. THEY HAVE ASSURED US THAT THIS WILL BE TAKEN CARE OF ONLY FOR THE SAME THING TO APPEAR ON THE FOLLOWING MONTH'S BILL. THEY ARE A TERRIBLE COMPANY TO DEAL WITH $45 HAS BEEN ADDED TO OUR ACCOUNT EACH MONTH INCORRETLY. WHERE IS OUR COMPENSATION FOR THE TIME AND AGGRIVATION SPENT ON TRYING TO SORT OUT THEIR MISTAKES.
DO NOT ORDER THEIR SERVICE THEY ARE THE WORST COMPANY TO EVER DEAL WITH.

We have been Direct TV customers for over 10 years now. We recently canceled our long running subscription of the College Football package as the quality of the
broadcast is so blurry anymore we can't watch it. We canceled it about 2 months ago while on the phone with them about a different ongoing billling error. We just received our latest bill and we are still being charged for the college package. We have called Direct TV and they show no records of us canceling it, apparently because their
employee failed to log it in the system. I was standing in the room listening to my husband on the phone canceling it. With that being said, Direct TV says too bad, the season already started, it's too late to cancel. We explained to them again how we canceled it already 2 months ago. Because of their negligence it is too bad for us. We get charged anyway. What a crock of you know what. We are still working on the problem. If not rectified, that will be the end of Direct TV for us. I'd have to disagree with their JD Power ratings on customer service. Most of the time it's fairly poor, in this case quite the scam. Embarrassing for the company!

I have discovered that Direct TV has been charging me, and I'm sure many other customers for Receivers that are not in use. every time I have replaced a receiver in the past several years, they have charged me for the new receivers, and continued to charge me for the receivers I have disconnected. The charge is only $5 per month, but over several months, with possibly thousands of customers, this blatant fraud could add up to millions in additional revenue for Direct Tv.

what happens is this: You must call Direct TV to activate a new receiver. When you call they ask what room of your house you are in. Then they ask for the card number of the receiver. They have NEVER ask me if I was using the receiver I was disconnecting any more. They simply continue to charge you.I discovered that I am being charged for 7 receivers, and I only have had 4 active receivers for at least 4 years.I have talked with several other Direct TV customers the past few weeks, and the same is happening to them. Direct Tv should ask the consumer what they are doing with the receivers they are replacing, so the consumer does not continue to pay for them. They do not ask. which tells me this is a blatant intentional attempt to charge the consumer for something they are not getting.If you consider the tens of millions of Direct Tv customers across the country, this amount is surely in the millions. I have taken this up with Direct Tv, they have only offered to credit me for the past 2 months. By my calculation, they owe me at least $700. One can only imagine the number of receivers replaced around the country the past few years, with HD now available. To get HD, you have to replace your old receiver with a new HD receiver.Since the extra charge is only $5 per month, many consumers are not noticing this on their monthly bill.

If you think about this, you will agree, the proper way for direct Tv to handle this, is to ask the consumer if they are permanently disconnecting the old receiver, so they will not be charged the monthly fee. They NEVER do this. which tells me it is intentional.

If this is something they keep doing, charging for the receivers that you aren't using anymore, why haven't YOU said anything to them then? They might not ask you about them but maybe it's because they automatically assume you're still using them, who knows?! Why would you let this continue? You can't put all the blame on them!

Direct TV has lost 2 of my payments totaling $198.73, as a result my NFL ticket was cut and regular TV interrupted. Direct TV has requested that my bank send them the pertinent facts that they required which they did, official stamp was included and the fax arrived succesfully.
On Sept 06, 09, I received a call from Direct TV from a very pleasant lady who tells me my account was being credited for the lost 2 payments which pleased me very much, the following day or 2, received another call from DIRECT TV by a representative concerning my account, he tells me my account has not been paid for that total...I say "you're kidding " and explained my conversation of the 6th of this month with the former. He says, let me check, to which he does and apologizes for bothering me and that yes the funds had been transferred.
The following week more calls...I owe, I owe, I owe, and explaining more and more to them, they all sound like broken records except for a very few who of which actually seem concerned, I was told twice that a manager would call within a certain period of time. Never happened. Now after paying another $27.(Visa) my Direct TV is back. Oh yeah, I also paid $138. (Visa) on Sept 06. The nice lady tells me I am paid up until Oct 21, 09. Now I have paid over $ 360. since mid July, no movie channels, just a simple package plus NFL football ticket...so here I am sitting at home, typing this while others are watching football, Nope, not me. Thanks for nothing Direct TV
I also spent many hours this morning and afternoon trying to reach Direct TV and surprised now the automated answering can no longer connect my phone number to my account, also when given my account number they mishear it and says it does not match...oddly I have the information right in front of me.. The two times that they said that they will transfer me to a representative the line went dead.
PS. My bank has sent 3 faxes all with teller stamps, all with the required information. What am I to do? Acquire my own sports monopoly? If only! Jimmy

My wife ordered Direct TV with the NFL Sunday Package and 2 Year contract for my birthday. She set an install date and even noted on the notes that we already had a 4LNB dish on the house. The install day comes and noone shows up in a 4 hour window so I call them. I get a person on the phone and it takes them several minutes to discover what is going on. They then tell me that there is a past due amount from 5 years previous. I tell them that is impossible as all bills were paid and the contract had been honored. She proceeds to tell me that the outstanding balance is $357. What? I asked if I was on candid camera... I then ask for an itemized statement of the charges and she tells me that I was sent a new DVR and I owed over $150 in service charges. I then tell her that we never recieved the DVR because we were offered a great deal with another company and they were not being competetive at the time for current customers (only new). I tell her there must be some kind of mistake and that since we did n0t receive any new equipment that I would pay the difference of equipment charge and service charge. She says that this is not possible. I get a supervisor on the phone (suppossed). I run through the above and also mention that we cancelled or previuos service with Dish and that we are having a get together for the first weekend of football and I have no TV. This lady sounded like she could care less and said that I would have to pay the entire $357 to get their service. I then tell her that she is crazy to dispute a 5 year old bill with me because I am willing to nearly split the difference and sign a two year contract with them to give them more monthly revenue at at least $80 plus dollars a month and we already had a dish on the roof. She says that is the best they can do. I tell them that it is definitely their loss and they will not ever be getting my business or anyone I can reach. What kind of company is unwilling to take a persons money after they have already completed on record a full contract of service and at the same time lie about sending equipment and that service charges were not paid when you are even willing to meet them half way to save a relationship. This kind of customer service will be the demise of them as more people discover their unethical ways. Word of advise... Get Dish Network this fall when the new 922 slingshot DVR is released. Dish has always had the best equipment and now the offer Red Zone for 5.99 per month with a $70 plan. Hope this helps someone out there. Thanks, Mark Edmond, OK USA Go Sooners!

Nothing new to add to these previously posted stories. I was out of contract with Direct TV after having had their service for five years. I terminated my contract with them in May 2009. I contacted them on my May 5th, the bill date for my account, and explained that I was cancelling my account. They made no mention that they thought I was under contract. I was told that I would receive a final bill showing the balance on my account. There might be a small credit balance I was informed. On 6/11/2009, they debited my account for $466.56. No authorization to debit my account. The only way they had my bank info was because I paid on line every month. They illegally seized $466.56 with no authorization. They promised it was an error. They refunded me the money on my July statement and again on my August statement. But, they never put the money back into my account. After I inquired on 9/6/2009, they sent me a letter that they had reconsidered and that I actually owed the money and they would not return the money. I am attempting to contact the Legal Department, but having problems finding the phone number and address. Has a class action suit been launched. I would love to be a party to it.

Direct TV is a JOKE! I ordered the service...they didnt tell me i couldn't get locals...so i canceled and ordered cable. now they want to charge me a 450 early termination!
What a joke... i wouldn't cancel if they had locals! LAME LAME LAME

UNAUTHORIZED DRAFT: FEES OF 500+! They just simply took the money out using my debit card without authorization, just as all of the aforementioned VICTIMS. Now, I am an attorney and retired police officer, and I can safely say they have broken both civil and criminal law here. I am astonished that no action has been taken...astounded. Well I can say to everyone, I am taking action...devoting some serious time to the matter. I don't care what the cost is to me personally, it's the principal; and you better believe fury is on its way! I shall begin with the Watch Dog. Good luck to everyone on the eve of battle...I look forward to their demise, and wish all of you the best of luck.

I had the same problems with Direct TV. They are the worst company to deal with and have very poor customer service! Direct TV. installed a DVR that would only record the channel you were watching. I explained that to the service Rep. and was givin the run around. My billing was never accurate and charges were being made for services I never received. I canceled my service after 15 months and asked them to send me my final payment. A month later they stole 200.00 out of my checking account. After calls no one would offer help to reslove my issue. If you want to contact corporate office they (customer service) will not provide you with any numbers. I do not know how a poorly performing company is still in business. I would never recommend Direct TV. to anyone ! Good luck if you ever have a issue.

turned on chanell 617 to watch uw football was told it was blocked out in my area the gane was in california

I agree with what these customers are saying about Direct TV. I too ordered a DVR that would also supply recording in my Master Bedroom but got only one DVR and two standard receivers. I called Direct TV and they told me that I was mistaken, I only ordered one DVR. I never got their rebate and I'm stuck in a 2-year contract. I'm going to discontinue my Direct TV and I'm calling my bank to make sure they can't get into my account and take funds for a broken contract with them... THEY SUCK

Not the biggest problem i n the world, but we were new customers and already got one shut off notice over a "late" payment. OUR FIRST BILLING PERIOD!

I thought it was a minor issue and requested a minor change in our billing, but I got so angry at the people on the customer service line, (Mose, Sied, Valerie, Andy, Anne, Beshonque. Especially Beshonque who claimed I said she was lying and Valerie who said the whole billing thing was "simple" and I shouldn't have a problem figuring it out).

We get our Direct TV bill on the 8th of the month usually, and it says the due date is the 21st of the month. I just called to have the date changed to the 28th. I thought it was reasonable to have more than 2 weeks to pay a bill. I was told there was a 10 day "grace" period. Very generous but I still thing it's not an unreasonable thing to have more than 2 weeks to pay a bill, officially, in writing, without having to rely on a "grace period." Especially when the company sends shut off notices after one late bill.

The customer service people on the phone were infuriating, Valerie and Beshonique were like waitresses repeating the "Not my table" mantra, telling me there was no one and no way I could ever get that due date changed. It was set in stone because of the day our service started. Well guess what, I do have that power, because as soon as my contract is up if that billing date isn't changed, I'll change it by switching companies. It''s a hassle but snotty customer service people and sweetheart "new customer" deals make it worth it.

Once you order Direct TV, you cannot cancel it. They simply push you around from person to person. They will offer to take money off the bill, but in the end, will not let you cancel. Its ridiculous and based on the number of complaints here, I can't believe something hasn't been done already.

I went with Direct TV and now regret it; the installation was done by a hacker that left my house a mess. The dish was put in a bad place in order to save the installer work. When I told him to take it back he then put it where I had originally asked, the place he said it could not go due to reception. (Works fine from there). He pulled apart my drop ceilings left them all down, left the garbage and wires hanging everywhere and was swearing on his cell phone outside my daughter’s room during install. That wasn't bad enough; after he left I found he marked all the paperwork for me that said I was completely satisfied with the install and the installer. No wonder they have such a high customer satisfaction rating, they fill the forms out themselves.
I have told all my friends to stay away from them and will be cancelling once my contract is over.

forget to mention all the sales calls I started to get daily, when I asked to be taken off their list I was hung up on... Of course the calls kept coming until I spent the next couple days complaining and was finally removed, for now anyway...

I recieved a promo call in aug or sept was told about all free movies and the NFL sunday ticket, Try it free till dec if i didnt like it i could cancel, we were getting this promo deal because we were good customers, I recieved my bill for oct and saw that i was charged 59.99 for the NFl sunday ticket, I called directtvand spoke with customer service they in turn told me there was nothing they could do about it that i could not cancel, I asked to speak with a supervisor who told me that i could not cancel and when i explained the conversation with him that took place, he told me that the conversation was recorded and that i agreeded to this and i told him to listen to the conversation and he said he didnt have access to it, I asked to speak with someone over him, and was told that no one else was there, I also told him that if he would listen to the recorded info that he would no i never agreed to this, he was very perturbed with us (my husband and i) and told us we had to pay period ...I told him that i was canceling my directv subscription and was told i would still be billed for over $ 400.00 that had to be paid... I then asked who would i speak to other then him and he told me go on line and complain. I feel as though i was tricked into this for lack of a better word and got no customer satisfaction whatsoever Thank you ... Darlene Marrone

The bottom line here is we all have had bad service with them. They do not care about us.
The only thing they care about is money and how they can make more of it. There is only one way to stop them and that is with an army. If enough people would join together and and take a united stance we could have the pwoer and control. We need to start a petion and have enough people to be willing not to pay there bill and go with out their service and then we thry are not geeting any money then they will take notice.

john