DirecTV review: very poor service and unacceptable contract 1397

direct TV and dish both equally suck get comcast

Well i am a disabled customer of direct tv and they go in and take $1001 out of my checkin account without my permission and dats da only income i get for the whole month and like i pay the bill of $234 and i still dont get my 759 rebate they talkin bout it will take up yo 30 days i cant wait no 30 days cause i cant wait on my bills for that month cause i have medical bill and buy meds and i cant do anything without my money...

On January 18, 2010 Direct tv came to our home to install our cable tv. Though there work was satisfactory I would have to say that their customer service was something not to be desired. I told one of the service technicians to knock or ring the door bell prior to entering the house. He disregarded my wishes and continued to come in without knocking. I then locked all the doors to ensure they knocked. I then explained to the technician that I wanted certain boxes in certain rooms where they would fit into the various entertainment centers. He stated that he would fix that prior to leaving, he did not. Also the technician left the empty boxes behind that contained the company's materials. I have to also say that I am used to someone waiting to be ask if they want a drink not to ask for a drink like it is my responsibility to provide such a service.

Direct TV has had many complaints and charged people hundreds of dollars for early cancellation fees for breaking a contract the consumer did not know about. Often times, this can happen after the initial 2 year contract is over. If this has happened to you or somebody you know, we would like to help. My name is Eddie and I work for a law firm in Los Angeles that is trying to help people who have been wronged by Direct TV. If you are interested, do not hesitate to contact us. Anybody who wants to participate can get a hold of me at Ringler Kearney Alvarez LLP by telephone at [protected] or email at EddieRKA@gmail.com.

Thanks,
Eddie S.

I was reading through all of the emails that have come through on this site. Direct TV is a bunch of theives to say the least. I dont have a contract with them nor will I ever, however I did use my debit card to pay online for a friend with no bank account. I guess they store this information in their system because Direct TV went in and stole 410.09 from my checking account without authorization. I never had their service and the person that did is not on my checking account. I am pissed beyone belief. I have filed a complaint through the Better Business Bureau, My Bank but they cannot do anything said to contact Direct TV, ok nice to know my bank is on my side. Plain in simple, looks like they have stolen money from lots of people, so how is it that this so called company can continue to offer services that is falsly advertised along with just taking money from someones checking account without their consent. I have worked for a bank for over 10 years and in this world that is called stealing. What happens to people when they steal money from someones bank account/credit card? That is called fradulent activity. So why is it that a person can be prosecuted for this but Direct TV can continue to do this over and over again. Has someone looked into a law suit against this company? I am a single mom that cannot afford to retain an attorney, oh how I wish I could because I would spend thousands of dollars just to put an end to this so called company. It is sad when you are not even their customer but they can go in and take money from my checking account and now my rent is late and I have overdraft fees due to all of this. This is criminal acitivity. They steal and they continue to do this over and over why is it that nothing has been done? Makes you wonder really who the banks and the BBB are for? Unbelievable folks! If anyone knows of someone that has received their money back that has went head to head with Direct TV could you please report back on this site. I need help...Thanks

I had anorthitized charge after making a payment online. I was charged twice online. The check bounced and they would not give me my money back.

I sent directv an email asking why they advertized that it was free to move but really they charge a 50.00 processing fee. This is what they told me.
Thanks for writing.I understand your concern about the $50.00 processing fee for moving. I will be happy to assist you
Please be informed that we are not able to offer the free movers installation to you without an up front payment. Not all of our offers are available to all of our customers. In some cases we do charge a fee especially when the offer includes installation or new equipment.

huh?

I had been a loyal customer for Direct TV for four years. Yet the past year with them has been a nightmare. They wouldnt even replace a remote control. Therefore, I cancelled services. On 7/11/2010 I was sent yet another bill for their services in the amount of 341.00. The PPV charges were actually dated 07/29/2010 which happened to be after the date of the bill. When calling the company, we were told these could not be removed from our bill. Amazingly, we were also charged 220.00 for a non return fee. Of which we have a signed confirmation they in fact received the units.

I was told all complaints were to be directed to the President
Larry Hunter
Direct TV Inc.
PO Box 6550
Greenwood Village, CO [protected]

I called Direct TV to cancell my account they told me they would pay my bill because I no longer had a contract with them I said ok but I will cancell when at the end of that. At the end they told me they would pay my bill again I agreed and then at the end called to cancell. This time they said we will pay your bill and give you a free HD DVR. I asked if this would put me under contract they told me no. I asked them three times if this would put me under contract they said it would not. So I said ok lets do it. I asked the intaller if this put me under contract with them and was told no it did not. I called to cancell and was told I am under a 2 year contract and it would be 440 dollars to cancell they charged my card and completly screwed me.

2 months with direct tv and is turning in to a nightmare, I was told I would pay 24.99 plus 15 for tree extra recivers total of 39.99, well I'm getting bill for $102 for each month, when I called they said I didn't fill out my rebate (witch i was never told) and that they will filled for me but there is nothing they can do to solve the 102 a month and that the rebate takes up to 8 weeks to kick in so thats another 2 more months of 102 and my montly payment after the rebate would be 49.99 + all the charges thay have that makes it like 60+, I ask about cancellation fee and is almost $400 and they are the ones not telling the whole story from the begining and changing prices arround. I have 2 years contract with this company what a bs. STAY AWAY FROM THIS COMPANY THEY WILL GIVE YOU THE RUN AROUND AND APPARENTLY THERE IS NOTHING YOU CAN DO.

Direct tv is a company that has absolutely no business ethic. they billed me for a contract i did not sign, over the phone, i was told one year and they will not provide me with documentation that it was two years. they damaged my speakers, and disturbed items in my house and let it that way. when i call there number they state they do not know who came to my house and have no way to find out that information.

Im not one to post complaints but after what I found out happened to my bank accouont via an UN-authorized withdrawal from DirecTV I about lost it.

I closed my account on 6/8/2010. Paid all the remaining charges (which I come to find I was billed $41 dollars for PPV I had ordered via phone in 2006?) whatever. I returned the equipment in the prepaid boxes a few day later...

Fast forward July 2nd. I recvd an email stating I have a past due amount of $410.35. Doesn't say for what reasons, so I call. I speak to Jose. It took Jose some 20 minutes after the call to actually confirm that my equipment has been recvd...but was unable to give me a confirmation date (Equip was shipped USPS which I was able to track from point A to point B) I stated to Jose that my tracking info shows a 'delivered' date of June 18th. He still can not confirm but concludes the conversation by assuring me I will recv an email confirming "your equipmt has been recd and accounted for" and all is well.

12 days later I recv ANOTHER email stating my DirecTV account is "DUE IMMEDIATELY" a past due amount of $401.35. I call again. I explain to associate #2 what the charges are for...he says unreturned equip. Now I become a bit infuriated because what the hell...I was "assured" and it was "confirmed" by Jose 12 days ago my equip was recvd. So Jeff explains the tech notes in the system that I had called and voiced my concern about charges for equip. He also informs me that there had been a "glitch" in the system. This "glitch" had blocked the systems procedure that identifies my equip being recvd in their warehouse blah blah blah. Jeff ASSURES me he has left tech notes in the system stating the equip has been recvd all charges will be wiped out.

Low and behold I check my bank account yest to confirm some debits I had coming and there it was...a withdrawal in the amount of $401.35! I AM COMPLETLY INFURIATED AND PISSED OFF. I called and demanded a supervisor. This supervisor is completly apologetic and says he can not understand how this happened...he actually sides with me. How, after several phone calls and emails this could possibly be happening. I am told by Oscar that my service call is immediatley being transferred to their Customer Installation team for URGENT REFERAL of refund request. I am told this will take 10-14 days. Now I ask Oscar "does 10-14 days sound urgent to you?"

So quick snapshot:
June 8 - Cancel subscription
June 12 - Return equip to DirecTV
June 18 - Equip recvd by DirecTV
July 2 - Recv email stating balance due of $401.35
July 5 - I call in regards to email/am told equip is recvd
July 8 - Recv 2nd email stating past due amount due immediatley
July 13 - Make 2nd call to service center in regards to past due amount
July 22 - Unauthorized withdrawal of $401.35 for unreturnd recvrs.
July 22 - told 10-14 refund?
July 23 - WTF?

We have just experienced a similar problem. We got one month behind in our bill with Direct TV and they turned off our service. Yesterday we saw they had debited my bank account with $519.00. The debit card was only provided as required to get our service started. I read the customer agreement and the cancellation fee they say they can charge is only $15.00. They state in the customer agreement online (which was not a signed document) that they can use the card provided to take any payments due. We only owed $107.00 + $15 would total only $122.00! There is no justification for the remaining debit. This large of an unexpected, unauthorized, and what appears to be an illegal charge does not leave enough money in our budget to pay our other bills. Obviously it is far more important for us to have $ to pay our electric bill! It should be illegal for Direct TV to do this and I will be glad to join in a class action lawsuit.

Just came late to the party to discover that I have been robbed by Direct TV. I paid the $300 to purchase the equipment and have been told that it is leased. I made a complaint to BBB, then was contacted by an unrepentant DirectTV representative to "resolve" my complaint. I explained that it was unnecessary for her to recapitulate the corporate reasoning to me. She assured me she that she would not and then proceeded to do so. Waiting to join the class action suit.

I am an owner of Direct TV equipment that I had in storage for a number of years. In 2009 I had reactivated my account with direct TV with no contract since the 3 receivers where my personal property. Since the account was reactivated, I have had various issues with my reception. And constantly called DIRECTV tech support on the issue. Eventually they found that the cable connection was faulty and had to be reconfigured., but I still continued to have issues with the reception in my living room.

In Early March 2010, DIRECTV suggest that the issue was with my receiver being faulty. Even though the same receiver worked on a different television. DIRECTV eventually sent a replacement receiver which I installed but still had the same issue. They sent their technician over who found that there was still issue with the cabling and he got that fixed, My TV’s all work now.

Issue now is. When Direct TV sent me their replacement Receiver, they requested that I send them back my personal receiver or else I would be placed under contract with the new receiver or I may have to come up with out of pocket payment on the new receiver. They had sent me a return Box together with the mailing Slip. And I had my personal receiver returned back to them. Having done this, in July I decided that I know longer need the DIRECTV service; since it has become redundant to me and my roommates. We are all not TV watching people. DIRECTV now requires that I return back the replacement Receiver because now they say that receiver is a lease. And at the same time suggest that they could not return back my original receiver because it has been refurbished and sent to someone else. I believe this is a form of robbery. DIRECTV now owns my receiver and want their receiver back and I will be left with no receiver. They say it is a policy. I have no idea why this would be a companies policy to rob people of their property. They have refused to assist and determined that there is nothing they can do about it.

They are calling for a class action lawsuit.

DirectTV are a bunch of damn crooks & larcenist [censor], I sent back the equipment which they charged me $760.00 for not being returned, when I called them they sited some bull about extra fees & charges since they had access to my debit card they had full access to my money in my bank account woman that I talked said that she could see on her screen the 3 units but the person who actually does the refunds could not. anyone thinking about getting service should rethink about giving some heartless company access to their banking account, debit card or credit card, may they burn in hell!
Steven Pope
Benbrook Texas

We had direct tv for 3 yrs, with no problems, until we cancelled it. All of the sudden we had more than $50 charged to our all ready closed account. They claimed we had ordered adult videos two and a half years ago, and they found it on our receiver when we sent it in.

Here are the facts. This account was on a mobile home that we use as a vacation getaway. No one has access to this place unless we are with them. It is a guarded community to get in and parking assigned to only us. I am 71, and my wife is 70. We have never ordered movies on line, much less adult movies. Yet when we called and complained seperately, and together, we were stonewalled. We were told that the charges were valid, and no amount of talking or explaining could change their minds because they don't make mistakes. But somewhere and somehow, someone made a mistake, and it wasn't us.

We paid the charge, but we will never trust direct tv again, and will forever speak against them.

I had turned off my Direct TV services in 2008.
In 2010, a payment was inadvertantly made to Direct TV.
I called to request a refund of the erroneous payment since I had not had services with Direct TV for over two years.
I was transferred to three attendants and was put on HOLD for FOREVER.
The attendant I spoke to said they would not refund my money for at least 6 to 8 weeks which is not acceptable since I had not used services with them for so long.
I remained on HOLD ( and am STILL ON HOLD) as I write this waiting for a 'supervisor" to come on the line to try to approve my refund, which is rediculous since I haven't had services in over two years.

Direct TV sucked when I disconnected them, and it still proves that they still suck on customer service now.
It should not take 8 weeks to get a refund for services not provided. I have now been on "hold" for over 45 minuets to no avail and my cell phone bill climbs higher.

What is their problem that they won't return money that is not due to them for 8 weeks. What a rip off!

The worst company I've ever had to deal with. After my receiver stopped working the sent me another one and charged me for it. It does not work properly. I have spent several hours over two weeks on the phone trying to get them to send me a receiver that words, a repairman to drop by to fix the problem or remove the charge from my account. They refuse to do anything. One tech support person in the Philippines told me they have no offices in the U.S. What I'm asking them to do is pretty simple and fair. I have spent an hour on the phone trying to reach someone who will cancel my service with them to no avail. If they persist in ignoring me and my problem I will hire an attorney.

I too would like to know, why a class-action suit has not been filed against Direct TV and AT & T both.
These companies are crooks and no one has stepped in to do anything about the numerous laws they are breaking.

We have been Direct TV customers for 9 years. When we first signed on with them on 7/22/01, the deal was
(and I have the original ad and receipt) "Get a $400 RCA Direct Tv Multi-Room/2 Receiver Satellite system Free
with a $21 per month, one year Commitment. Free basic professional installation, second receiver installed
for only $49. So, it sounded so great, we said, ok why not.

We had several programming nightmares during those 9 years. But, hay, sh..t happens, move on.
We dealt with each as they arose.

For Christmas 2006-7? We decided to upgrade and purchased a TIVO for the living room. I called Direct TV
and ordered the appropriate programming. Now the bill is $72 a month. I always had to watch the show I was
taping. I couldn't watch one show and record another. When the entire system malfunctioned and I waited
3 months for a tech to show up, I was told the unit required 2 inputs. Why didn't they tell me that 9 months ago when I ordered the programming.
Two months after they came and installed the second line, the unit fried. They claim it must have been hit by lighting or something. Well, because I have maintained insurance on this system since day one for an additional
$5.99/mo they said they would send me a replacement, put the old one in a box and send it back to them.
Ok, great, thank God for insurance, right?

Over the course of the last two years, it was an argument with customer service every month. My bill is due on the 19th of every month. I pay my bill every month in full on-line with my cc. Every month on the 16th of the month, my service was shut off. Why? I'm not late. Bill is not due until the 19th. We all pay for services before they are used. Every month, they charged me an additional $25 reconnect charge which wouldn't show up on the bill till after I paid the bill. Now, that sets me up for an additional $5.00 per receiver late fee.

After continually fighting with them month after month, I gave up. In January 2010, I decided I had had it.
I called them to cancel my service. Now I just paid the bill on Dec 19, 2009 for the following month.
Oh that's ok I'll get a pro-rated refund. So I thought!

Late February, I went on-line to check my bank account. Low and behold, I nearly had a stroke.
Direct Tv hit my checking account for $461.88. This caused my PSE&G check to bounce and several other
bills were returned for insufficient funds. I was assessed $98 in fines from my bank and extreme embarassment.
To this day, I haven't been able to catch up on my bills.

I called them. If only I could have reached through the phone, I would have killed half of them. They passed me to half of the free world. Needless to say, I got no where except their riduculous explanation of charges.
First of all, a past due balance of $155.07 (when I cancelled within one week of paying the bill - a month early)
Disconnect fee: $15.00 Early cancellation fee: $60 early cancellation? I've been a customer for over 9 yrs, I did know it was a life time committment. Everything I see (in writing) says a 1 yr committment.
Then the balanceis for the equipment I didn't return to them. What equipment? I own that equipment.

They have their damn nerve. I NEVER AUTHORIZED them to take anything out of my checking account.
Anytime I paid that bill it was a one-time only payment. This is NUTS.

Just who the hell do they think they are. I need my money. I am independantly wealthy!

Perhaps its time the Feds get involved and boot them out of business.

Disgusted in NJ

Time for class action law suit!

They added HD to my bill that we never ordered and refused to take it off. When we signed up for Direct TV they told us one price for the two year contract, now our bill is almost triple. I would NOT order from Direct TV if I were you. The refer a friend is a lie. It's been months and we have never recieved anything. STAY AWAY FROM DIRECT TV!

I contacted Direct TV at least 7 times today, trying to get my billing corrected. I purchased a mountain home and signed up for Direct TV at Sam's Club from what I thought at the time was a Direct TV Rep, but was from Smart Circle International. During this period, I signed a contract that included an upgraded receiver DVR and $120 discount for being a "Plus Member at Sam's. The best that they could do was give me a $50.00 credit for the exchange. I also stated that I was being over billed each month.
Direct TV told me to contact Sam's Club, in which I did. Sam's Club Manager was trying to get me their Direct TV's Representative (Smart Circle International) telephone number. I found Smart Circle International's number on the internet and they redirect your calls to [protected], which happens to be DirectTV. Direct TV promised to have one of their higher management call me within two hours, it's been 3 1/2 hours and have yet to hear from them.
I plan to complain to the BBB and Colorado's State Attorney General Office against Direct TV and Smart Circle International. I believe that most people will go away if they accidently disconnect you on three different occasions but that only intensified the situation. There is no reason to waste so much time trying to resolve the existing problem of contracted services. Stay away from Direct TV and Smart Circle International because they are filled with GREED and will screw you over once any monies are in their pockets.

After signing up for Direct TV for 24 months and being given a quote that included Free NFL Ticket for this year and 5 months of movie channels with a guaranteed price for 12 months and getting everything installed we get an email telling us that if we do not sign up for Direct Pay they will charge us $10 per month extra for the HD service. I called and had to explain it to 5 different people, 2 of whom were supervisors. I explained that we were never told that in order to get the price we had to sign up for Direct pay directly out of our checking account. We do not do any direct pay, we pay directly every month either on-line or with a check. I do not believe companies should be able to add charges after you are signed up. Our first billing that we received in the mail yesterday showed my quoted price and even stated HD Access Free HD for life. To me this is fraud. I was told Direct TV was an awful company to get into but i read through the contract, etc. and everything seemed okay. Of cousre they wait until you have signed the 24 month contract before telling you of the additional fees if you don't do exactly what they want.

Stay away from Direct TV! They are scam artists and they did the same thing to us. They quoted us one price over the phone and our first bill was triple (3X) the price they quoted over the phone! When I called them they told me I should have read the contract. When I asked "what contract", they said the one I signed after the installer completed the installation. I told them I thought it was a work-order they said I should have read the fine type on the back. I was then charged $450.00 for early termination. That was over 2 years ago and I am still receiving phone calls and letters from Collection Agencies. My credit was over 800 points before this incident and it has since dropped over 100 points because of this one issue with Direct TV. Stay away fom them unless you have extyra money to burn.

DIRECTV IS THE BIGGEST DISHONEST COMPANY I HAVE EVER CAME IN CONTACT WITH! II WAS TOLD AT SIGN UP THAT I NEEDED A DEPOSIT OF $200.00 WHICH I PAID ONLY TO FIND OUT (AFTER THEY CANCELED MY SERVICE) THAT NOT ONLY WAS MY "DEPOSIT" WASN'T REALLY A DEPOSIT BUT A FEE! R U FING KIDDING ME - A FEE? I WOULD HAVE NEVER UNDER ANY CIRCUMSTANCES SIGNED UP HAD I KNOWN I WAS BASICALLY PAYING 200.00 JUST TO SIGN UP AND MY DEPOSIT WOULD NOT ONLY BE NON - REFUNDABLE BUT WOULD NOT APPLY TOWARD MY LAST BILL. I WAS CHARGED A TOTAL OF 580.00 - FOR NOTHING.. AND TO AVOID THIS I WAS TOLD IF I RESTORED SERVICES I WOULD ONLY HAVE TO PAY $215.00 OF THAT BILL.. SO I PAID THE 215.00 AND WAS TRANSFERRED TO THE RECONNECTION DEPARTMENT ONLY FOR THE [censor]S TO INFORM ME "YOU HAVE TO SIGN UP FOR AUTO-PAY BEFORE WE CAN RECONNECT YOUR SERVICE" I AM FURIOUS - I CANT BELIEVE THE OUTRIGHT LIES AND DECEPTION! I AM GOING ALL THE WAY WITH THIS AND I ENCOURAGE EVERYONE OUT THERE TO GET THE WORD OUT - REPORT THEM TO THE BBB AND YOUR STATES ATTORNEY GENERAL OFFICE - I HAVE HAD IT WITH THESE TYPE OF COMPANIES - WHERE ARE THE RIGHTS OF THE CONSUMER - UNBELIEVABLE! THE WORST EVER!

I'm the poster child for what is wrong with their service? Right. It has NOTHING to do with you people that DON'T ready anything you sign. You don't listen to the person on the other end of the line because you're trying to multi task and do the dishes, feed your kids, wash the dog, fix your car and paint the house all at the same freaking time. Please. It states within the service agreements on the web site, on the paperwork AND when you order the receiver you are notified that purchasing and ACTIVATING a new receiver on your account will re-establish your contract. Now how can it have been that way for the past 10 years if it's not legal?

Go without your TV. I myself haven't had cable for the last 2 years and honestly I've been better off. There are much more important things.

After they took an unauthorized withdrawal of too much money.
Their system for reimbursement of funds is outrageous. They have been holding almost 700.00 dollars of my money for 28 days and will not release it 2 days early I am a heart patient and a diabetic and can not get my hear medication refilled. One being Plavix another Diovan and the other is Metoprolol and Metforman. I call to see if they would make an exception of a couple of days because my meds run out on the 25th of this month and they have most of my money on hold. They tell you it could take up to 30 days but that is not true they wont even consider it until the 30 days are up then you have to wait another 3 to 5 days for it to go through. The only reason I can figure it would take so long is they want to collect interest on your money before they decide to give it back. No consideration for peoples health. The service will be up in Jan and you can believe it will be canceled them and all receivers returned promptly. Never again will I deal with people like this. The service was turned on for my daughter its not even mine and they told her to have someone turn it on for her to avoid a deposit. She got laid off and she requested that they suspend her service for a while until she could find another job and in stead this was Direct TV's answer to the problem. Take it out on me and hold my money or almost 700.00 for 30 days so I can not refill my heart meds.
Do not trust them they do lie to you there is no up to 30 days it is a flat 30 days before they will even consider giving you your reimbursement of your money.

Hey HolyCow, (poster child) why are you so against multitasking. When a customer orders directv they are a customer ordering a service. The providers of the service should not be in the business of misleading people. Most of us dont have the time to spend 45 minutes on the phone (mostly on hold) and do nothing but hold the phone to our ear and wait. I have spent hours on the phone with directv in the past six months trying to figure out how they could get away with such corruption. The time I was on the phone I was multitasking because I am trying to take care of my daily responsibilities. Talk to the cable company, or pay my bills and make dinner for the family? What the hell do you think is more important. Directv is obviously lying and stealing hard earned money from a lot of people. Myself included. Dont muddy the water by saying that we need to give directv our undivided attention to avoid getting ripped off. Why the hell is directv in the business of making things so shady and corrupt in the first place. I just want cable, I dont want to spend hours on the phone or hours reviewing all the ways a cable provider might be trying to rip me off. In short, directv is a corrupt co. and things will be done to bring them to justice. As for you supporting them and blaming the hard working customers for multitasking, I have but one thing to say. You are obviously so brainwashed by the corrupt co. that you cant see straight. Im glad you dont watch tv, it is certainly good to do other things with your time. But that says nothing about the con that directv is orchestrating for the past few years. You should understand that working class men and women have been taken advantage of in our capitalist society for decades and DIRECTV is just another business trying to run to the bank with the money they stole.

HEY GUYS YOU NOW GET CHARGED A FEE TO TALK TO A REP WHEN YOU CALL TO PAY YOUR BILL OVER THE PHONE! THEY DEMAND YOU PAY THEM THROUGH THE AUTOMATED SYSTEM, AND IF YOU WOULD FEEL EASIER SPEAKING WITH A REAL PERSON YOU HAVE TO PAY! IS CUSTOMER SERVICE NOT A PART OF DIRECT TV'S BUSINESS PLAN?

SOME ONE PLEASE REPORT DIRECT TV TO THE BBB ENOUGH THAT THEY HAVE TO FIX THEIR CUSTOMER ALIENATION!

Loyal 10 year customer is very upset with their decision to change music source from XM to Sonic Crap. Line up in not at all comparable, song selections are not current and the options are just terrible. I've complained several times to their customer service dept. No listening skills just tell me to write the president of the company. Insanity!

I ordered direct tv service last month in the middle of the conversation I asked the sales rep. to give me an installation date, because depending ont he date you give me i dont want you to chare my card.He said ok i wont after giving me a date i told him that was too long and he charged me anyway $220 thats goona take 2 months for me to receive back in a dispute.

just talked ith directv corporate office to get my refund on those unauthorized charges, the employee from the presidents office was really nice and instead of waiting 2wks for a refund, i'll only b waiting 3 days, way 2 go corporate!

Direct needs to be fired completely. They raised and raised my bill, till I was watching very few channels for a huge price. Then a storm knocked the satellite out of balance and I had no tv, called them they wanted $50 for a service charge or $5.99 a month on top of my huge bill to fix it. I was devasted and wanted to just call cable and get rid of them, they transferred me to some sales person who credited this and promised that and told me my bill would be better and gave me free HD and so on, then charged my credit card $1 dollar less than the bill was. I called them and they told me they forgot to take off service charge and I would see it next month. But what about my bills this month, not their concern, refused to credit money back and told me I had to pay $160 to disconnect. Enough, this is the 3rd time I have had complaints and wrong bills from them. This is so unfair and Better Business is not stepping in. So hopefully, the internet will and we will all just DISCONNECT from these crooks. C. Moore, TN

I'm against multitasking when it's something that SHOULD be paid attention to. If you can set aside time to WATCH tv then you can set aside time to lend the telephone representative your attention. I'm not brainwashed by the company in the least. I admit they are NOT perfect. They're a large company that deals in the media which honestly get's shady sometimes. What I'm trying to say is that people can not put ALL the blame on the company they are dealing with. By working for Directv I've met those customers that were more corrupt than the company was. Or they wanted it their way and only their way and they whined and were rude expecting some great result. If people paid attention more I'm sure half the stuff that is complained about here wouldn't happen as much or would be taken care of better. If you're in any dealings with a cable/cell phone company than ask ALL the questions. Get all the info BEFORE. If you're setting up service than PAY ATTENTION to what the rep is telling you. The only way to win against a large company is to have ALL the info on the situation because THEY already have it. Fighting fire with fire right?

And just as a side note : Working for Directv I had guidelines and rules that I had to follow JUST TO KEEP MY JOB. And in following those I got yelled at, called names and threatened. Now like you people I worked hard. I dealt with over 100 calls a day sometimes and it was the same cycle. People expect representatives to bend over backwards with this kind of treatment when in all honesty we can't. The job market is tough enough. I don't need to lose mine because Mr. Smith is ticked off that he can't watch a super bowl game that is out of market and wants his bill completely discounted for 3 months. Yes. I've had a customer demand that. If I were to do that I'd be out the door. I don't watch tv because I don't need it AND because my life is much better without dealing with the companies that put that stress in someones life.

DO NOT SIGN UP WITH DIRECT TV!

First of all, we called to get a dish installed and the guy never showed up. Never even called. We should have known then it was a bad idea but no, we proceeded with this company... the nightmare began...

Second of all they contract with external installers that do not know jack about 1) Installing and 2) What Direct TV policies are. We had an installer who was scared of heights and obese. He would not climb up to the highest point of our house to install. He only wanted to install it half way up the house. His excuse was that if he steeps on our tile roof he might crack it and that according to Direct TV the damage would be on us. What?! He tried to install it halfway but the wall was too thick and his drill bits got eaten. And you know what happened next? He asked my husband to go buy him drill bits. ARE YOU FOR REAL? Needless to say, my husband said no. He said that he could leave the dish on the floor if we didn't want to get him drill bits. I cannot believe this company. We did not end up getting it installed that day. I cannot believe what poor service this company provides.

So we asked for a different installer to come out and he ended up installing. He told us that Direct TV would cover the damages if the roof was messed up. Two different installers saying two completely different things.

Lastly, Direct TV falsly advertises. They said that we would pay less for 3 months and that we would have free HD for life if we enrolled in the program that automatically withdraws payments. We just got the bill and it was $120, which is $30 dollars more than they originally said. My husband called them and they said that we did not enroll in that promotion. LIARS. If the promotion was going on during the dates that we signed up why wouldn't we enroll in the program? IDIOTS. They said that you can only get free HD if we are enrolled in that program. Well, we are enrolled. They checked and they said o yeah you are right you are enrolled but still you didn't sign up for free HD. I cannot believe what crooks they are. They are basically saying we signed up for a program that charges you more and that we did not sign up for what we signed up for. I cannot believe what crappy service this is. So we left the crappy service at Time Warner for even crappier service at Direct TV. It is so stupid I cannot believe this company still exists. Who cares if you get $100 for referring a friend. I would not do that to anyone I call a friend. I might refer an enemy but I wouldn't put any friend through this BS.

direct tv sucks all they do is steal and steal and steal your money. they have no shame at all they added channels on my list and kept charging me for them even though i didnt ask for any of them.i hate direct tv AND I WOULDNT RECOMMEND ANYONE TO USE IT EVA LET THEM ROT BROKE.

On 8-29-10, a technician came out to install service. My order number was [protected]. I asked the tech could he install the dish on a pole. He said yes, and would be going out to start installation. However, after only five minutes, he came back and said he couldn't, and his supervisor would come back out and call me within 24-48 hours. I never received a phone call. I called them on Monday, saying I never received a phone call regarding the line of sight issue. The rep told me the supervisor would call within 20 minutes. Ninety minutes later, I called and spoke with Eric, ID#54958, telling him the supervisor had not returned my call as stated to me. At this point due to the run around, I wanted my order cancelled. I asked for a confirmation e-mail, and he said he would send it when we ended the call. Four hours later, after no email, I called the customer service department again. I spoke with Joe ID#[protected]. I was told my order had not been cancelled by Eric. He then transferred me to Jeff ID#238438. I told Jeff I wanted to speak to a supervisor. Jeff told me his supervisor was on another call. I explained to Jeff everything that has happened since the installation date. He tried to give me an option of installing on a pole, which was SUPPOSED to happen in the first place. He tried to give me offers to stay on. How could I, if the tech supposedly couldn't install due to a line of sight issue?! I told him Direct TV has given me the run around, therefore things needed to be cancelled as they should have been four hours ago. He gave me the reference number of the cancellation, but I still wanted to speak with a supervisor regarding Eric. He said I needed to trust him as it was cancelled, and he would note that a supervisor would look at his notes. That is not what I wanted. I wanted to speak with a supervisor. It was obvious that he did not want me to speak to a supervisor. I am very upset about this.

On January 9th 2009 Direct TV was unable to install their services at my residence. Their reasons for an unsuccessful installation are still unknown.
They were aware of the non installation however continued to bill Qwest communications through a bundle package, and failed to inform Qwest communications
that service was not installed and operational. I informed Qwest, however that I was not able to use Direct TV services. Qwest understandably told me to tell Direct TV not to bill me and close any opened accounts. I was told by Direct TV this would be closed on the day of failed installation.

Direct TV never closed my account and have continued to bill me through using Qwest bundle which I had set up through auto pay paperless billing, and I never actually saw I was being billed by Direct TV until July 2010 when I had switched to a new credit card. It was then that I got an itemized paper bill and was shocked to see that Direct TV has taken just over $2, 000 from me in this billing scam. I wrote to Direct TV immediately after their customer service refused to remove the charges. I gave a deadline of September 1st 2010 to refund me the unauthorized charges. They have not responded.

I am quite certain that I am not the only person Direct TV has tried to get away with unauthorized billing . In my humble opinion Direct TV is not a trustworthy or reliable service, especially since I had to miss watching the Superbowl 2009 on my home television because Direct TV couldn't get the install done. I will say that Direct TV's superior competitor company was able to accomplish installation of their equipment with ease and immediate service. I have been a satisfied customer of this superior satellite company who shall go un named in this complaint since they are far from deserving to even be mentioned in the vicinity of a complaint. Especially when it comes to un authorized billing.

I feel taken advantage of, even if it was a simple administrative error, I could understand, but refusing to remove the charges is just plain robbery. Nobody will talk to me,
the customer service wouldn't let me speak to a supervisor.

I want to sue Direct TV for a sum of money that sends a message to this deviant corporation that it's wrong to charge customers for a service that doesn't exist.

I "hooked - up" with D.T.V. in 2007. I changed over to a local Phone/Internet/Cable fiber optics connection to save money this year. (almost three years later) I made sure that there were no outstanding charges with D.T.V. and was cleared. Get this . . . they even sent us a small refund for dropping them before the month was over. Then we received a $33.95 bill in the mail with absolutely no explanation. When we called "Customer Service" we were told (by obviously outsourced employees) that we were being charged for three (budget level) movies which we had requested through Pay Per View in 2007. We had never been charged for these movies and did not "Pay Per View" in fact, we requested not to be connected to a phone line when they hooked us up in 2007 because we do not use P.P.V. We were told that in 2007 some people were able to order P.P.V. through their remote, even though they specifically told us that was not possible when they connected us 3 years ago. We have never used P.P.V. IN OUR LIFE! Practices such as those commonly utilized by Direct T.V. are worthy of tarring and feathering! I'll bring the tar!