DirecTV review: very poor service and unacceptable contract 1397

I had been a Direct TV customer for 7 years in good standing. When I relocated to Atlanta, I used the movers package and had DTV installed in the little Town House that I rented. Ten months later I bought a house and called to have my service moved. The Service Rep on the phone told me that it would cost $200.00 to move my service. I told her that I would not pay that and get cable instead. She then told me that she would waive the fee, but if I moved again before 12 months, I would have to pay it. I said okay. I got my first bill at the new house with the $200.00 charge on it. I thought that it was probably just a “glitch” and paid my normal monthly fee. The next month the moving charge was still on my bill and I called Direct TV, and was told that it was a legitimate charge. I said, “Why would I agree to pay $200.00 so that you can keep my business? Only an idiot would agree to that.” The ludicriousy of the situation seemed to escape the logic that even a child could grasp. Everywhere, DTV’s competition was offering specials to draw business from DTV; more service for less money. DTV did not care to hear one thing that I had to say. They only wanted their money. I told them that I would never pay that fraudulent and ridiculous fee. Days later my service was cut off but DTV continued to bill me for an additional 2 months!

The same stuff happened to me. I cancelled my servcie 1/6/08 (and promptly returned my equiptment)..because when I moved they could not provide me service in my new area...then they tried to charge me the early termination fee...I was like are you kidding me you cannot provide me the service and that is MY fault...so after 2 1/2 months of back and forth, hour and hours each day on the phone with a bunch of useless customer service people AND a complaint filed with the BBB they finally credited my credit card on file the fee...but wait it wasn't over...after 4 months since I cancelled my service...1 1/2 months since I received a "final" bill of $0...I recieved a call saying I had a balance of $43 for some PPV I ordered in October. WHAT? When I questioned the charges...I said I had a $0 balanice as 2 months ago...they said I could pay $1.75 per statement to get copies of my old ones to prove I didn't pay for it. WHAT? So I told them f*ck themselves...so a week later I received a bill for these charges in the mail (after the call)...and then within a week of that I started getting calls from a collections company for the charges. ARE YOU KIDDING ME!

Direct TV automatically renewed MLB baseball package for $189 for this year. Because I did not see the "warning" on my bill, they refuse to give me a credit. I called last month, was told I would receive a full credit by Customer Service; she was overruled later by a supervisor, but I was not notified that I was not receiving the refund, based on receipt of my latest bill. They now refuse to give me any credit even though I am an "A" list customer (supposedly).

This is unacceptable and I am dropping service immediately and writing to the highest levels in the organization. Do not use their service; cable cannot be any worse.

I would not get there service again if it was the last tv service on earth. I called them regarding cancelling my service and when my contract would be up. I was told 5-17-08 and would not get charged with any fees for cancelling if I returned my equeptment. I had already decided to cancel because of the poor install and when inquiring about a 3rd box was told I would have to drill another hole in the wall and string more wires thru my house not to mention they advertised they were cheaper than my cable company when I started service. Not to my suprise they are not cheaper they are much more than cable because you need to factor in cost of equeptment and service calls are not free even if its there fault. So I had cable installed and then called directv and told them I want to cancel my service. I was shocked that I was misslead to believe my contract was up 5-17-08 when infact it was not up until 9-09. I was then told there will be a 200 dollar fee to cancel and it would be placed on the card on file, mind you the card on file was to pay payments and I never signed up for automatic payments and this was going to happen in 3 days according to the rep. I asked if they could bill me instead and they said no. I told them I don't autherize them to use that credit card and they said too bad. Now I was very upset that I was mislead my contract was up and now I have to pay but I was even more upset they were holding my credit card as if I was going to not pay the bill. I went thru every avenue I have read about on here with there customer service and got no were. I finally gave up and agreed to pay the 200 dollars to end the issue and told them they just bought 200 dollars worth of the worst advertiseing as I am going to share this with everyone. I also had to cancel the card number as I was very nervious of them charging my account any amount they want and even having access to my bank info at this point. I just hope they don't try to bill me for more than the 200 dollars and as far as the contract I won't give them the new bank number so I am not sure were this will go but for god sake don't sighn up with these people they are the worst company I have ever done buisness with and won't even try to help you after that contract is signed.

I ordered DirectTV after buying a plasma TV at Circuit City. After ordering the service and not receiving the installation or unit for over a month I called about the installation. I was told an error was made and an installation date was scheduled. The installer showed up (a subcontractor to DirectTV) with ONE HD receiver instead of the four ordered. The second time the an installer was sent out he showed up again with a single unit. A third time was scheduled and finally the two units showed up and were finally installed. Guess what happened then? DirectTV had the audicity to bill me for the service charges and the units after they told me I would not be charged for the units due to the numerous errors. This FREE installation was billed at over $600.00. After I refused to pay that amount they disconnected the service and billed me a $400.00 cancellation charge and turned it over for collection to CollectTech. I contacted CollectTech several times and spoke with Rachede Henry #3041119. I reached an (accord and satisfaction) a resolution with her and agreed on a correct amount which I then paid based upon our mutual promises. I was told that the service would be restored in fifteen minutes. After two hours the service was not restored so I contacted CollectTech again. I was then told that I would now have to pay another amount over $400.00 and said that the service would not be restored. I refused to pay any more since these errors were the sole fault of DirectTV. Today I had to cancel my debit card because of the behavior of both companies. Unfortunately for them I happen to be an attorney. Just to name of few of the grounds: Bait and Switch; Unfair Debt Collection Practices (usually allows for treble damages and attorneys fees; Unfair and Deceptive Trade Practices (usually allows for treble damages and attorneys fees); fraud; negligence (misr;epresentation); prima facia tort (for States that have this remedy); Breach of Contract; just to name a few. I would also suggest that anyone injured by these deceptive practices report the behavior to the State Attorney General (they have been sued by an Attorney General and paid damages), and the FBI as this is not an isolated event but rather appears to be a practive of deceptive behavior and collection practices. Please contact me if you are interested in being a witness. I have every intention of suing DirectTV and CollectTech for these practices.

Direct TV has NO customer service whatever! When they installed my system, the punched holes in my walls, my roof and did the sloppiest installation EVER! To this day, I have fought them and finally I just had it disconnected. I'll wait until I find a decent company who can do this right. For now - Screw DTV - I'll watch DVD's and get my news via the computer. RUN don't walk - from DTV!

Direct TV Sucks... service sucks... charged me $1000 for unreturned equipment that I'm STILL using!

BE CATIOUS, they will damage your property during the install. Lie about their intentions to fix the damage. Make up some 2-yr commitment and charge a cancalation fee. POOR, poor, poor customer service. Unfriendlys awful experieince only surpassed by TimeWarner; it must be an industry thing :(

I just got the shock of my life yestereday when I looked at my bank statement and Direct TV took 986.00 From my account. I now cannot pay my house or car. Do these people not understand budgets and that people usually live by them. The debit card company says there is nothing I can do until the boxes are in the companies hands and then maybe I will get 510.00 back. I do know now I will never ever ever do or recommend Direct TV

I agree! I am in Houston but have experience nightmare service as well. I waited until after 2:30 for them to arrive for an appt. bwtn. 8am & noon. The installer drills 2 sets of holes in my new roof - and then tells me that he can't get a signal and leaves. Rude and unhelpful. I called to complain and they told me there was noone available to speak to me and they would put my name on a list to be contacted. Unbelievable!
I agree that some sort of action needs to be taken against them.

This has been a NIGHTMARE! I waited until after 2:30 for them to arrive for an appt. bwtn. 8am & noon. The installer drilled 2 sets of holes in my NEW roof - and then tells me that he can't get a signal, my neighbors tree will have to be taken down?! He packs up his truck and leaves. EXTREMELY rude and unhelpful! I called to complain and they told me there was no one available to speak to me and they would put my name on a list to be contacted later. Unbelievable!
I agree that some sort of action needs to be taken against them.

After having my Direct Tv for less than a month, I've lost service five times and not for two or three minutes. Called up to cancell service..after all the installer said I had 30 days to cancell.WRONG. Now i'm stuck with the decission of either living with not being able to watch Tv when i want or paying $420. Switching to Direct Tv is one of the worst things I've ever done. Say No To Diect Tv.

Direct TV personnel will not give you a direct answer or complete a phone call concerning charges that were not agreed upon. No phone # to talk to a person long enough to get problem solved.

In March 2008 I decided to call Direct TV and subscribe, I called up and talk to a gentleman who used the phrase “your total satisfaction” and “Commitment to Customer service” every couple of seconds. He convinced me that I would be very happy with Direct TV.

There was a $213.35 charged on my bank account at that time, but during my conversation with the representative I was NEVER informed that this fee was non-refundable.

My installation was scheduled for March 29th between 1:00 to 4:00pm, the technician showed up around 4:30pm with a trainee and took more than 2 hours to install the hardware (very simple installation, most of it to teach his trainee) and about an hour an a half to two hours trying to get the system to work, after making many attempts, phone calls, resetting, plugging and unplugging the receiver he was not able to make the HD DVR receiver to work, few times he thought that he had it but it would lose signal and display message “searching 777”.

By this time it was (Friday night) around 8:30pm, he said that there was something wrong with the receiver and I should wait until tomorrow and call him if I still were receiving the “searching 777” message, I tried few times to change channels but the same message was displayed. I switched to Dish Network (I was planning on cancelling after Direct TV was installed) and then I turned everything off and went to bed. By the way I requested three receivers and installations, only one receiver (HD DVR) was actually installed and the other two were on the carpet in my bedrooms and not installed or checked, the installer left my house with all the boxes and packaging spread all over my living room, at first I refused to sign the paperwork since nothing was working but he begged me to sign since he said that “he would be fired if I didn’t”, he gave me his hand written card with a phone number on it and asked me to call him first thing in the morning.

Since I work on Saturdays I got up early and checked the HD DVR Receiver, same message, no signal, I tried to change the channels no luck, turned everything off and went to work, I called the installer, lady answered the phone and put me on hold for about 25 minutes, I hung up and called 30 minutes later again the phone rang about 10 times lady answered before I could talk she put me on hold for another 20 or so minutes, I tried to call back later but phone would ring and no one would pickup the phone, that is when I tried to call Direct TV for help, the first person I talked to was Charlene, I explained to her my situation she apologized and told me that I had to contact the installer, I said that I had already tried, then click the line went dead. I called back and talked to Shantee, she forwarded me to Alicia and I was told that since I had the Spanish package I had to talk to someone else, I was transferred to a gentleman with Spanish accent who did not identify himself, after explaining my situation, click I was disconnected. I called back and Talked to Alina then transferred to Supervisor Dana (401578), I explained to her that I was getting the runaround and at that time I decided to cancel my service since I only had three days to cancel without a penalty, and I begged her to confirm, that is when she gave me her employee number for confirmation. (Spelling of some of the names may not be correct)

That was my Saturday’s work, needless to say I did not get anything accomplished at my Job, by the time I got home the service was already disconnected. I called on Sunday to ensure that my cancellation was official; Ken verified it.

Few days later I received three boxes from Direct TV asking me to return the receivers which I did the same day, confirmation Numbers were given to Wells Fargo Bank, ALL three receivers were delivered on 3/10/2008 and received by Cervantes, verified by Direct TV representative.

Few days later I noticed that my bank account was charged $426.48, I called Direct TV and talked to James ([protected]) he looked it up and confirmed that I cancelled within the three days and my account should NOT have been charged the cancellation fee, but he asked me to write to billing, I called back and talked to Nydia, no help, that is when I decided to call my Bank to contest the charges, Bank representative asked me to have a conference call with Direct TV’s customer service representative, I agreed and she made the call and talked to Pam and then Supervisor Stephanie ([protected]), during our phone conversation I explained everything that had happened and she agreed with me and agreed that I should get a FULL refund. Few weeks later I was credited $414.00 instead of $426.48, I did not contest the difference, I waited about a month and called my Bank to find out about the $213.35, since it was more than 30 days they reversed the charges. A week later I received a bill from Direct TV for the amount of 213.35.

I entered this agreement based on GOOD FAITH, professional installation, excellent customer service and a working system, in my opinion and in the opinion of most of Direct TV customer service representatives Direct TV failed to fulfill and deliver on their promise/contract and I am entitled to an unconditional full refund since I did not have a minute use of the system, my co-worker had a similar situation and had to wait almost a week to get another installer to fix his “searching 777” problem, he is still having problems with his HD DVR, so far Direct TV’s reply has been “it is a software problem and we are working on it”, by the way he is willing to testify to this matter, if and when necessary.

My account is now in collection and my credit in danger.

Direct TV is a rip off,

In March 2008 I decided to call Direct TV and subscribe (what a mistake), I called up and talk to a gentleman who used the phrase “your total satisfaction” and “Commitment to Customer service” every couple of seconds. He convinced me that I would be very happy with Direct TV.

There was a $213.35 charged on my bank account at that time, but during my conversation with the representative I was NEVER informed that this fee was non-refundable.

My installation was scheduled for March 29th between 1:00 to 4:00pm, the technician showed up around 4:30pm with a trainee and took more than 2 hours to install the hardware (very simple installation, most of it to teach his trainee) and about an hour an a half to two hours trying to get the system to work, after making many attempts, phone calls, resetting, plugging and unplugging the receiver he was not able to make the HD DVR receiver to work, few times he thought that he had it but it would lose signal and display message “searching 777”.

By this time it was (Friday night) around 8:30pm, he said that there was something wrong with the receiver and I should wait until tomorrow and call him if I still were receiving the “searching 777” message, I tried few times to change channels but the same message was displayed. I switched to Dish Network (I was planning on cancelling after Direct TV was installed) and then I turned everything off and went to bed. By the way I requested three receivers and installations, only one receiver (HD DVR) was actually installed and the other two were on the carpet in my bedrooms and not installed or checked, the installer left my house with all the boxes and packaging spread all over my living room, at first I refused to sign the paperwork since nothing was working but he begged me to sign since he said that “he would be fired if I didn’t”, he gave me his hand written card with a phone number on it and asked me to call him first thing in the morning.

Since I work on Saturdays I got up early and checked the HD DVR Receiver, same message, no signal, I tried to change the channels no luck, turned everything off and went to work, I called the installer, lady answered the phone and put me on hold for about 25 minutes, I hung up and called 30 minutes later again the phone rang about 10 times lady answered before I could talk she put me on hold for another 20 or so minutes, I tried to call back later but phone would ring and no one would pickup the phone, that is when I tried to call Direct TV for help, the first person I talked to was Charlene, I explained to her my situation she apologized and told me that I had to contact the installer, I said that I had already tried, then click the line went dead. I called back and talked to Shantee, she forwarded me to Alicia and I was told that since I had the Spanish package I had to talk to someone else, I was transferred to a gentleman with Spanish accent who did not identify himself, after explaining my situation, click I was disconnected. I called back and Talked to Alina then transferred to Supervisor Dana (401578), I explained to her that I was getting the runaround and at that time I decided to cancel my service since I only had three days to cancel without a penalty, and I begged her to confirm, that is when she gave me her employee number for confirmation. (Spelling of some of the names may not be correct)

That was my Saturday’s work, needless to say I did not get anything accomplished at my Job, by the time I got home the service was already disconnected. I called on Sunday to ensure that my cancellation was official; Ken verified it.

Few days later I received three boxes from Direct TV asking me to return the receivers which I did the same day, confirmation Numbers were given to Wells Fargo Bank, ALL three receivers were delivered on 3/10/2008 and received by Cervantes, verified by Direct TV representative.

Few days later I noticed that my bank account was charged $426.48, I called Direct TV and talked to James ([protected]) he looked it up and confirmed that I cancelled within the three days and my account should NOT have been charged the cancellation fee, but he asked me to write to billing, I called back and talked to Nydia, no help, that is when I decided to call my Bank to contest the charges, Bank representative asked me to have a conference call with Direct TV’s customer service representative, I agreed and she made the call and talked to Pam and then Supervisor Stephanie ([protected]), during our phone conversation I explained everything that had happened and she agreed with me and agreed that I should get a FULL refund. Few weeks later I was credited $414.00 instead of $426.48, I did not contest the difference, I waited about a month and called my Bank to find out about the $213.35, since it was more than 30 days they reversed the charges. A week later I received a bill from Direct TV for the amount of 213.35.

I entered this agreement based on GOOD FAITH, professional installation, excellent customer service and a working system, in my opinion and in the opinion of most of Direct TV customer service representatives Direct TV failed to fulfill and deliver on their promise/contract and I am entitled to an unconditional full refund since I did not have a minute use of the system, my co-worker had a similar situation and had to wait almost a week to get another installer to fix his “searching 777” problem, he is still having problems with his HD DVR, so far Direct TV’s reply has been “it is a software problem and we are working on it”, by the way he is willing to testify to this matter, if and when necessary.

My account is now in collection and my credit in danger. By the way if you close your bank account and open a new one, Visa will forward the new number to them and they can charge you account again, according to my Bank.

Direct TV has a disputed bill with someone who has my name. They keep calling me about the bill. I explain it isn't me and give them info to show it isn't. But a couple months later the calls start again! When I ask to speak with a supervisor they hang up on me. This has happened at least 5 times - and I can't get them to stop the calls.

Don't ever deal with this company - they obviously are slimy business people who are happy to harass people whether they are customers or not.

IF A CLASS ACTION LAWSUIT BEGINS, IM IN. !DIRECT TV RAISED THEIR RATES, AND I RETURNED TWO BOXES ALREADY, DEFECTIVE. THEY DONT TELL YOU WHEN YOU RETURN THEM YOU INITIATE YOUR BEGINNING DATE OF THE SO CALLED CONTRACT AGAIN. THERE MUST BE CONSUMER RIGHTS! COLLECTION AGENCY CALLING NOW, I REFUSE TO PAY IT. PERIOD. DEMANDED COPY OF SIGNED CONTRACT, WHICH I DIDNT SIGN. THEY WONT SUPPLY IT BUT CONTINUE TO HARRASS ME.
DIRECT TV EVEN CALLED AND SAID HEY.. IF YOU RETURN TO US A CUSTOMER WELL CREDIT YOU $400.. WOW! ( THEY DONT TELL YOU THEYVE JUST BILLED YOU FOR IT FIRST.) THESE PEOPLE ARE EVIL AND HAVE NO MORALS, IMO.. CROOKS. AND THE EMPLOYEES JUST LAUGH ABOUT IT TOO, THEY ARE ALL ONTO THE 'GAME OF SCREW THE PUBLIC"

YES
READ THE FINE PRINT FIRST..AS FAR AS I AM CONCERNED, IMO.. IT READS:
THEY ARE CROOKS. PERIOD.

I WOULD THINK AS CONSUMERS WE HAVE THE RIGHT TO CANCEL SERVICES W/O JACKED UP FEES.. WE HAVE A RIGHT TO CANCEL SERVICES IF WE ARE NOT PLEASED W/ THEIR SERVICES, RETURNING BOXES IS PROOF OF IT.

THIS IS A FROM OF CONSUER TERRORISM AS FAR AS I AM CONCERNED.

KARMA HAPPENS THOUGH AND SPREAD THE WORD OF THEIR SHADY PRACTICES.. IT WILL IMPACT THEM AT SOME POINT. :)

I sent the following to The CEO Mr. Carey.
This company is somthing else...

Dear Mr. Carey,
The below letter from my wife was submited to DTV today, I have also forwarded the letter via email to Ellen Filipiak. I wanted to make you aware of the poor follow through by the DTV Customer Service Department. We have spent too much of our time doing DTV's leg work over and over, I hope by taking this to your level this problem will be resolved, and that administrative action will be taken with regards to those who have consistantly dropped the ball. I will be going to the media and seeking legal council if DTV does not refund the over billing. At this point I don't know how you could make us Happy Customers again.
Sincerely,
Warren
321-XXXXXXXX

DirectTv, Inc.

Attn: Billing Disputes

P.O. Box 6550

Greenwood Village, CO [protected]

July 2, 2008

To Whom It May Concern:

I am dismayed how in the world your company has stayed in business with such horrific unethical business practices. Please reference the following accounts pertaining to this letter: 8007XXXX and 3687XXXX.

I have been the victim of what I feel is unjust and incomprehensible billing practices. I have called your company since April of 2008 to dispute the issues on my account and I have spoken with numerous customer representatives. In early June of 2008, after nearly 2 hours on the phone with Direct Tv, my husband and I were transferred to a supervisor named Bahr. At that time, Bahr reviewed our account and promised he would personally call us back regarding the credit of $286.35 we should be receiving for the mistake on our account. He also promised to credit us $10.00/month for the next six months and give us 3 full months of HBO and Cinemax programming at no additional cost. When I spoke to the customer representative on July 2, 2008, he was not aware of any of this in his notes on the account and after spending yet another hour of my life on the phone with your company, I was told to write a full and detailed letter explaining the problem with this account.

Here are the details. I had Direct Tv in my home in TN for 2 years under the account number 3687xxxx. I cancelled the account officially on July 3, 2007, due to the fact that we were moving to Southern Florida on July 5, 2008 and the home had been put up for sale. I left all of the Direct Tv equipment behind for the new owner to use and I never planned to resume having programming with Direct Tv. I proceeded to sign up with Brighthouse Networks for all of my cable programming, internet and phone service. I was very happy with Brighthouse, but when I decided to switch my wireless service to AT&T, I was given an offer to become a Direct TV customer at a reasonable cost and bundle all of my services. At the time it seemed like a wonderful idea and since I had been happy with Direct Tv in the past, I felt it was not a problem. That was one of the biggest mistakes I have ever made. When I opened up the new account through Bellsouth, Direct Tv, who had been told to cancel account #3687xxxx on July 3, 2007, automatically reactivated my old account, as they say it was just suspended. Not only did they reactivate an old account, they then activated a second account number 8007xxxx. I was unaware that two accounts had been activated under my name. NO ONE EVER NOTIFIED ME NOR MY HUSBAND THAT THE OLD ACCOUNT, WHICH WE CANCELLED, HAD BEEN REACTIVATED! WE DID NOT RECEIVE A LETTER, AN EMAIL or A PHONE CALL REGARDING THIS MATTER!

Direct TV took the liberty of charging my American Express card without my knowledge for the following:

Spread sheet removed for privacy

I agreed to allow the charges for $36.61, $69.61 and $104.94. I DID NOT AGREE TO ANY OTHER CHARGES ON MY ACCOUNT. I WANT TO BE REIMBURSED THE $136.23 and $150.12 that was charged erroneously to my account and in my opinion fraudulently!

You may reach me by any of the following:

Julie Knox

XXXXXXXXXXXXXXXXXXXX, FL 32937

julie@XXXXXX
321-XXXXX
321-XXXXX
321-xxxxx ext. 1040

I REFUSE TO PAY ANY FURTHER MONIES TO THIS COMPANY. IF YOU DISCONNECT MY PROGRAMMING ON JULY 12. 2008, I WILL PROCEED TO DROP OF MY EQUIPMENT TO ONE OF YOUR LOCATIONS and I WILL SUBSCRIBE TO BRIGHTHOUSE NETWORKS. I WILL NOT PAY THIS COMPANY FOR THE TWO YEAR EARLY OPT OUT IF THIS DOES HAPPEN WITHOUT LEGAL INTERVENTION.

THANK YOU,

JULIE XXXX

After about an hour EACH MONTH spent on hold and with account representatives at Direct TV...mainly "Billing", I am fed up. Doesn't ANYONE in this company have the ability to put something in record on your account, like a simple change, so it sticks? Apparently not. You talk to one Rep one month who assures you "the change is recorded" only to speak to a different Rep the next month after finding out nope, it sure wasn't, yes indeedy it's on your bill again... Oh THIS time I asked for some kind of confirmation code - NOPE, they don't do that. You just take the word of whoever you are speaking to about the problem that it's fixed. Oh maybe they will...maybe they won't...maybe it's time for lunch and they are late for their manicure appointment and Opps! Overlooked that!

I had signed up with them as part of a package deal billed for their services through my local phone company. One day this all changed and NO ONE could explain to me why. I've paid every single bill either through the phone company or - now - billed directly through them/to them ... only to be sent "double" bills with the excuse of "Oh we ALWAYS bill one month in advance"; if you are caught up JUST HAVING SENT THEM A CHECK, you get a "Past Due/Service Disconnet" massive bill 30 days later with the excuse of "Oh we sent you out a bill, it must have just not gotten to you". WTF? No, it wasn't due until now, you just decided to ignore my last month's legitimate gripes about double billing and choose to do it anyway, now with the excuse of you sent a bill out, I must have just missed it.

Sorry, didn't dust off my crystal ball, having paid last month I didn't anticipate a mid billing cycle/15 day bill for that extra month service you've been trying to stick me with the past 3 months...

Yes, the woman I spoke to today told me I should have ANTICIPATED the extra billing within the past 30 days and in all good concious should have rushed straight to my telephone and called. Uh huh. Nope, the bill IS here, and it is WRONG again, and I'll be you my first born you didn't send out an extra bill between June 11th and July 11th. So from being paid up June 11 --- July 11 I owe you $198 bucks. Just like that.

What a bunch of liars! They will try every spin excuse in the book from "Phone company didn't send us the payment" to "the bill must have been lost in the mail" to "we always bill a month in advance". Yeah, no ### sherlock, that is why I had to debit YOUR FIRST BILL out of my checking account when I signed up...before your guy even showed up to hook up the dish...and haven't missed a payment SINCE but now you want ANOTHER advance payment since you are billing directly instead of through my phone company.

SIgh. Yeah, this is a rant all right. I feel like ranting. Every month I've had to waste the minimum of AN HOUR on the phone, on hold and getting bumped from person to person, blood pressure soaring to near stroke level. But hey, this internet rant is good, my prevailing thought at this moment is to rip the dish off the side of the house with my bare hands, put it on a nice neat pile in the street along with the receivers and remotes, put my truck in 4 wheel drive and drive over the whole sorry ### pile. Several times. Maybe about 25. Because that's what I make an hour, you dickless wonders, and because I've spent about 3 hours in the past 3 months on the phone with you during my working hours, YOU owe ME.

Yes, I will cancel them. Hell I'll even pay the CURRENT PLUS ADVANCE payment I don't owe just to get the hell away from them! From the complaints I am reading about them on the web, that isn't going to be any easy task, either: people are saying when you cancel they will not credit the equipment you return to them for an average of about three months...and bill you for said equipment (back in their possesion) in the meantime. Great, huh? Kind of like a parasite that refuses to leave it's host. Better stock up on the blood pressure meds. Better yet - DON'T SIGN UP WITH DIRECT TV!

I ordered DirectTV and I was promised a free install, an HD DVR box and some free movie packages..

The guy shows up and gives me a HD box... He said that's what's on the work order..

When I contact the 800 number, they tell me that I have to buy one for $99 dollars...

I called back the next day to buy it, they say it's $199 and not $99... even though it was suppose to be free to begin with..

The service sux and so does the customer service...

Someone ordered a pay for view Wrestling to my account, by phone, in March and I was charged $54.95. I complained because we never ordered anything and was told I would get a rebate, but as it was ordered through an agent(?) they refused to honor a rebate. Beware, put a password on your phone and online service with these people or you WILL be charged! We are all liars to them.

Direct TV promised $100 cash back but did not honor its promise after I performed -- would like to talk to others who have had this done - please cal me at [protected] ex 13

I signed up for a new account this past Wed. with DirectTv I was told that a technician would be out to do the installation between 8am-12 noon. well he never showed up! and instead installed a 4 room package for our neighbors who had called 'days' after we had initally signed up for an installation. I have been on the phone all day with DT Custom Service which is HORRIBLE! after hours of being transfered to one 800 number to the next I was finally referred to the fraud department and was told I still had a bill of $542.50! from 4 years ago I replied bluntly "I already payed for those charges more than 3 years ago!" I mean for christ sakes that was in early 2002 DT + Collections was sending me letters at the time assigning a court date to take legal action if I did not pay up and of course I did and its still in there system that I didnt pay for the charges at all! I am very pissed and am still waiting for a call from customer service to remedy this problem but rest assured I'll be damned if I pay another 500! that I dont even owe!

I had ordered the new set up with Wild Blue Cody S the salesman told me that with wild blue and direct tv it included all of the bells and whistle's hbo, stars, cinti-max and all for the duration I had the equipment so I said ok [protected] @7:50am I did some checking and found out that he had lied so at [protected] @ 9:16am I called and cancelled still have not received credit for the equipment cost, can't get the money but can get a run around every time I call

i have right now direct tv .. it hirabel serves .. thay told us u can get 150 channel for 29$ and evry thing freeeee... well .. we called and they came .. just through the dish never tide it, , and the guy he's ask me to singe for 75$ charging for coming to stet up the dish .. after that .. through just a week .. i got bill for 55$ coz i have to go online for to apply for discount the customer serves never told me, , the fun things u have to change ur mind after 24 hours .. that what make them so nice just when 24 hours done .. and now i stacked with 16 month ... this is the 2 weeks and i wanna give advance for all the people, , nevr nevr go to have serves from dirct tv, , , even it free, ,
i wish if i saty with comcast its the best, , , and i will keep write and write about this company ... lier custmers serves, , they just make u stuck with bad serves .. even now 3 times i had to call the company .. coz the dish fall down from the storm, , evry time charging 75$, , , , its soooooooooo crazy, , ,

On June 28, 2007, I received an offer to obtain Direct TV at $29.99 per month plus tax. I spoke directly with a Direct TV representative who assured me that $29.99 was the real cost, there was free installation, no equipment to buy and no activation fee.
I was also told that I qualified for this special offer of $29.99 per month.The service started on July 01, 2007. On July 22, 2007 I received a bill for $55.38. I did not understand why this was the charge and spoke to your representative by the name of Corrine concerning the amount. I was told that there was a mistake and that I would be given a credit. I was also told that the proceeding bill would be $29.99. I was asked if I received coupons in the attached bill. I never received those coupons. Corrine
said that she would mail the coupons to my address. I never received those coupons. By August 1, 2007, I called and spoke to a customer service representative by the name of Hector to cancel my service due to contact breach by Direct TV. He informed me that there was a mistake and that the problem would be rectified. He also said that due to the fact that I never received my coupons, he would add a $10.00 discount on my future bill. He told me that that the discounts for my bill were already on his computer
and that I would receive that discount on my next bill. He reassured me that there would not be a problem and that I did not need to cancel my account.I then received a bill for $54.99, less a $10 discount, from your representative Hector. I never received any other information regarding my service or the fact that I had signed up for the $29.99 special offer that was initially promised by your customer service representative Corrine. I called to cancel my service because I could see that the customer
service representatives were not being honest.I then received a card in the mail stating that You did not join Direct TV with the required new customer offer. I called customer service again and was informed that there was nothing that could be done. I clearly explained that I spoke with two prior representatives who informed me that the matter would be resolved and that I did indeed sign up with Direct TV with a special offer within the allotted time period and through Direct TV personally not an outside
dealer. I received a letter from Sheila in Customer Service stating that Our records indicate your account is not eligible for this offer because one or more of the eligibility requirements were not met. Sheila did not specify which eligibility requirements were not met, and this letter is in direct contradiction to what was told to me over the phone by customer service representatives.I then called to cancel Direct TV because Direct TV did not uphold the contract to which I had signed up for service. I
then received a bill for $140.00.I then called Direct TV to question the cause of the bill. Three separate representatives hung up the phone after they told me that my account was deactivated. I finally spoke to a representative by the name of Candace who finally allowed me to speak to her supervisor Veronica. Veronica would not provide me with the phone number to the business office so that I may actually speak to a person and state the reasons why I cancelled my service and inform that person of the
misrepresentation of the company. I find it strange that I cannot speak with a person concerning my problems with that particular company. Your company is customer service based, hence I, the customer, should be able to speak to a person regarding my account.Veronica stated that I had an option to write a letter. I informed her that writing a letter was not an option, but the only recall. She then stated that I could email the letter or mail the letter. I informed her that the option was in the method of
delivery, and not the option of ways to communicate. She obviously did not understand and was completely irate and rude. She kept repeating herself, rather than listening to my situation.I now have to expect that a representative will read this letter and understand the letter. I have to depend on the language in this letter to clarify my situation. I then have to wait for a representative from your company to call me. I have to answer the phone at the convenience of that representative. If I am not
available to answer the phone, I have to assume that the representative will call again. If that representative does not call back, I must wait until that representative takes further action. I am not able to speak to the representative at a time that I am available. My business is not customer service, yet I am put in a position where I must wait for a representative to contact me. I must depend on that representative to be informed and able to make decisions. I am disputing the bill of $140.66 based on

Direct tv allowed someone to open an account in my name with out any verification what so ever and did not question the party involved in the identity theft in any way shape or form. Now I am left with the stain of some irresponsible poor excuse for human beings. To say the least, I had and still have a current active account in good standing for over 6 years and whats suspicious is the moment the fraudulent account was opened no alert was made or should i say they just didn't care. SHAME ON YOU DIRECT TV! SHAME ON YOU!

I wanted to let everyone know that within the last month, I have dropped Direct TV and signed a two year deal with Verizon Fios. I have had no problem with the service thus far, and the HD picture quality is far superior to that of Direct TV. Anyone that has the opportunity switch to Fios may want to consider it.

In a Nut shell It happen to me to. Customer of 4 years had a broken receiver was issued a new receiver all I had to pay for was shipping and handling, I was told. Sent me out another broken receiver. 4 days into this and I had it. I canceled my services, took a look at my account and they took $338.32 out. Oh My GOD.. I called them spoke to three different people. Nothing... Any Lawyers out there who want to take this on please help us. I have contacted 5 on your side in my town, BBB, And THE FTC. Get this the woman at the FTC( Federal Trade Commission)say she has been hearing this alot about direct tv. very important that you file a claim with them. phone number is [protected]. Also your local BBB. also Consumer Protection, in your area, the FTC can give you the number. Direct TV will be giving me my money back, how about you. Call your Attorney General. If you are interested contact me remember there is strength in numbers. DTVfraud@gmail.com

they are charging me $300+ because i cancelled early. i would want to continue the service but my apartment complex is going to charge me $500 security dep. just to have directv transferred to my new place. i didnt do it. i switched to time warner. twc doesnt have enough hd channels. but it's ok. it's unfair that directv is charging that much money! it's so depressing sometimes. now i have collection agency calling me almost everyday. *sigh*

I have a similar issue with Direct TV. I have had their service since 2003 and was sent a HDTV Tivo box, the box was actually a regualr Tivo box ( I already had this box and service). There was no change in service or equiptment but the company redid my contract (that I didn't even know I had) and charged my debit card almost $700.00 in cancellation fees. I called them and they pretty much said too bad, you get to deal with your bank now.

I was told when I signed up I would pay a certain price and get my local channels, once installed they never gave me my local channels and it was more for the first couple of months than what they had told me. No one seems to want to help me either. THey just keep telling me there is nothing they can do, when I know very well that they can. My motherinlaw is 2 miles from my house and gets the locals no questions asked!why have directv if you dont even get the channels you want and were promised?

Direct TV SUCKS!When it comes to service. I have to wait a ###ing week to get my service back up and running. This is a crock of ###. Now, I have to take a ###ing half day off of work just so the ###s can come to my house "At their ###ing convience" to fix my direct TV. Direct TV should pay my salary for half the day that I'm getting docked to stay home to wait for their ### to fix my direct TV. Direct TV needs a class on customer service.

Upon canceling their service, I was told two of the decoder boxes (That I had bought and installed myself) were actually leased equipment that belonged to Direct TV and I would have to return them to the company. Nothing about reimbursing me for my out of pocket cost. No guarantee on the defective equipment that they originally gave me. I have a lot of other ### about this company and most of them have already been posted on this board and many others. I find I am not alone in hating Direct TV

These people really stink. I can't believe I stayed with them for so many years. Now have AT&T UVerse service and so far am very pleased.

On July 26, 2008 there was an unauthorized debit taken from my checking account in the amount of $591.73. I have tried to resolve this with Direct TV by faxing my statement information showing the debit. It has caused 5 insufficient funds $25.00 each totaling $125.00 to be taken from my account because of their error. I am reporting this to the Better Business Bureau President Charles I. Underhill. I did inform Direct TV I will not be making any payments on my account until this error is resolved.
Paulette [protected] work [protected]

I SWITCHED MY SATELITE COMPANY IN APRIL, 2008.I HAVE A BALANCED OWED TO ME OF $58.66.THEY AGREE THEY OWE ME THE MONEY AND SEND ME A BILL SHOWING THAT I HAVE THE MONEY OWED I CALL EVERY MONTH AND THEY TELL ME THEY WILL SEND THE CHECK AFTER 4TO 6 WEEK WAIT.IT HAS BEEN 4 MONTHS STILL NO REFUND.

I have had nothing but trouble from billing from the day of service till the day of termination. I had the date marked on the calender to terminate service, but they had no record of that call. Instead they had a call dated on the 29, (my second call after receiving a bill) resulting in a 16 dollar charge for 9 days of service. After calling customer and asking for nothing more than a 0 ballence, they said that it was a viable charge and could not do that. I know thay are a big company, and my account will not make a lot of difference in their ledger, but do n0t under any circumstances go with DirectTV for your sat. service. You will pay.

I too signed up for Direct TV in June 2008, 200 Choice Xtra Package for $34.95, however my bill runs around $75.00! What Direct TV does not tell you is, this is the price once the Rebates have been approved. This is misleading to the consumer and in itself should be reason to cancel the contract. To anyone considering using Direct TV, "DO NOT"!

First of all i have had several problems i been charged several times for services i did not order or want. One month i was charged my regular bill times 3 . Ive had channels added and taken away without my consent. The new one is that i noticed i was being charged for dvr service and its already included in my package. Customer service told me i was right of course and said they would credit me $35.00 so i go to record something on my dvr it dosent work i call and get told that it was there mistake and the $35.00 was never deducted from my account then i get told that i have a balance of $28.00 and that they cant turn my dvr back on until i pay it and my due date isnt until 8/15/08 so now i dont have my complete package because of their mistake. Your company says that your better than dish network and your customer service is good thats a lie all they do is tell you what they and ever time they make a mistake its always sorry for your inconvienence its never anything free or credit to your bill i think after so mant mistakes those kinds of things should be offered.If i dont recieve something for all the problems i will be in contact with someone to cancel my contract with out any charges fo breaking my contract which ends on 6/09 i donot and will not deal with this type of incompetence for another year.I also pay over $100.00 a month for services that it seems you have cheaper prices for the same channels i have i feel im being riped off and im pretty sure i can get the channels i want from dish network thats not what i want but i wont put up with this im sure someone wants my $100.00 amonth and apparently directv dosent! I would hope

After having been a loyal customer for the last 4 years or so, our DVR box failed. We had to go to the store to "purchase" a new box so that we could CONTINUE our service. We got home, installed the new box and had that box turned on, and the old dead one turned off since it was not working anymore. We hated the new system, it was nothing like the tivo we previously had! We had our old Tivo repaired since we actually liked it and hooked it back up. We called Direct TV and explained the situation, turning the old box back on and the new box off. We attempted to take the new box back to the store where it was purchased but they refused to take it back, after less than 7 days, with a receipt but that is another story. Direct TV then told us the box belonged to them and that we would have to send it back to them, or be charged and additional $200! We of course wanted our $100 back for the purchase of equipment we didn't even use for more than a day. Direct TV refused to do this and took $200 out of our checking account. When we called them and got them to refund the money since it was in dispute over how to return the box to them we turned off automatic billing. Then they turned our service off because we hasn't paid them the $200. After a few months of going round in circles on it, we gave up on ever getting our $100 purchase amount back and sent them the box. They tried to charge us $200 for the box yet again! More phone calls, more looking into it on their part to see all of the notes, and that they actually had the box. We got so fed up we changed our service to another provider. Low and behold they charged us $380 cancelation fee for early termination! After 4 years as a customer that seems a bit steep. They tried to tell us it was because we purchased new service we were liable for cancelation charges. After several hours back and forth they finally admitted that we had not signed up for new service, just replaced a faulty box on existing service. It is however going to take them seven to ten days to issue a credit back and we are facing overdraft charges because of their inability to read their own notes or manage the accounts properly.