DirecTV review: very poor service and unacceptable contract 1397

I too have been scammed by Direct TV I bought a HD Tivo receiver from Best Buy but the HD quit working so I called DTV and they advised that the HD tivo no longer works and I would have to upgrade to a HD DVR, No mention of a contract, I even asked as we were no longer in a contract and did not want to be. I was told no contract extension, well they installed the equipment on 2/5/08 and low and behold I was roped into an 18 month contract. I called today for service repair and asked when my contract was up and was told 2/5/10, it is now a 24 month contract! I need to cancel my DTV because of a move so I am going to dispute the early termination fee ( probably to no avail) .

I am going to put editorials in all the major newspapers in Wisconsin which is free to do, and let everyone know that DTV are ripoffs! I suggest everyone else do the same.

Before I cancel my service I am contacting my credit union and request a new debit card with a new number so they cannot steal from my account!

Also if they charge me I am going to find a class action lawsuit and join them in suing DTV!

October 9, 2008

Direct TV
Billing Disputes
P.O. Box 6550
Green wood Village, CO [protected]
And
Direst TV
Billing Disputes
P.O. Box 29079
Glendale, CA 916209

Attn. Billing Disputes,

This is in dispute of the $363.21 bill for account #[protected]

As of May 2008, my soon to be husband was transferred to Portland, OR for work. We found a place in Vancouver, WA. While making all the necessary preparations to move I also informed Direct TV of our move and set an install date. Also, since we where such great customers I remember getting an offer of three months free STARZ and SHOWTIME as a moving gift. We moved from Loomis, CA to Vancouver, WA a ten to 12 hour drive. Upon arrival at our new place of residence we found out that our apartment complex has very strict rules about satellite installation. Our property manager was concerned that most likely it wouldn’t work. But we waited for the installation anyway. Sure enough, with attempt by the installer fallowing all the parameters of our apartment complex; we could not get a signal. With that we couldn’t install Direct TV. I then called to cancel knowing very well there could be some kind of penalty. Because honestly, this situation was completely out of our hands we hoped none. Well while on the phone the representative was very nice in spelling out that we must return all equipment and that we owe $20 for every month we could not fulfill. I of coarse thought we had an 18 month contract and we where in 5 months it can’t be to bad. We had a 24 month contract because back in December when we signed up that’s what saying yes I will take a DVR got us. At this point I was confused and freaking out. What I thought was a simple no thank you, we like your product but we can no longer have it, turned into a very expensive cancellation fee. I did remind the representative that we had moved and that if we didn’t have to cancel we wouldn’t. This is the contract and there was nothing he could do and that we had to pay. We where supposed to get a return label for the DVR, Never got it. And that free STARZ and SHOWTIME, turned into $23.00 monthly charge on our next bill on a service we where no longer getting.
For all the above reasons, I request that you remove all from my account, do not bill be any further for this.
Thank You

I wish to complain against Direct TV, I am 80 years old and have had their service for
about a year now. I think they like to take advantage of senior citizens. Every month
my bill for service is different, I call their Customer Service and they just give you the
run around, Here is my problem with them, they are always billing me $41.50 a month
for their NFL Sunday Ticket which I never never requested or gave them permission
to do so. They will not take it out of my account as they have told me this over the phone.
I have been told that if I don't pay this bill they will contact a collection agency or send
a bad credit report. I am over a barrel to say the least. There must be something than can
be done with illegal billing senior citizens.

over several weeks we have tried to contact someone in the customer service department! We have been unable to get anyone to answer..could someone please call us back when you feel like providing service!

When Direct TV was partnered with AT&T, I ordered all the services, and explicitly asked for the services to be installed at the same time, so the billing would be together! Direct TV called me on the phone, told me that they could come on out to my house and put in my D.TV and the billing would be in conjunction with my other services. I told them I would prefer to wait until AT&T put in my phone & internet too. They told me they would need to come on out & install at that time or I would have to wait for at least another month because they were jammed with appointments, but they did have an appointment that day!
They totally pressured me and I repeated that I did NOT want to be charged & they said because they had to come on out early, that I would not be charged until all the services were in! The order for AT&T was messed up & I had been quoted the wrong price for the Direct TV according to the DirectTV representative, so rather than deal with them, after 6 days, I called Direct TV and ask them to UNINSTALL the service because I was going to wait to proceed. They sent me a BILL for $169.+ and have refused to do anything about it WHATSOEVER! The charge is erroneous, and a scam in my opinion!

I agree... Think that is bad? Read this.

This was the worsed experiance of my life. Having been with this company for more then seven years, my bills jumping sky high, I decided to go with another company and had to pay for leaving.

They lied about everything, and when calling the company for answers I had a wait time of one hour. I hate this company, and if we have to watch viedos for ever no more money hassling companys like direct tv for my familys sake.

On several occassions we have tried to order pay perview ballgames from Direct TV and in the middle of each game they misteriously go off. For example today I called and ordered Auburn vs. Arkansas game and 15 minutes into the game it goes off. I then call Direct TV not once but twice and both customer service reps. told me two different stories. It appears that NO ONE at Direct TV knows what's going on. Not to mention let it come a rain shower and you can forget about watching the channels you pay for. Are customers ever refunded when these things happen? NO But they want their money each month or your service is disconnected. Poor Service, Poor customer service! I wouldn't advise anybody to purchase Direct TV, well not if you want acceptable service. I think they should pull their ads about their wonderful service because in the real world it doesn't exist.

You think thats bad? Check this one out.

If you read this you will NEVER use a maid service again!

First off, I had a hot date and hoped to take her back to my place..."you know, to have some milk and read the Bible".

I can't believe I tried to use this service but I didn't have time to clean up myself. I needed maid service so I thought I would try someone that I found online. Big mistake! Even their website is down now. It's now just a bunch of lewd advertisements.

www.goodmaid.com

I talked to them and they said they could come out the next day but it would cost me an extra $20 bucks. I guess I'm a sucker.

I left the door of my apartment unlocked so they could get in.

When I got back home, they had left a note on the door saying it was going to cost extra to clean my apartment. WTF! I already paid an extra $20 bucks for same day service. When I went in they had not even cleaned and you will NEVER believe what I found in the bathroom. You have got to look at the pictures. Prepare to be disgusted. Warning! Graphic! Not for youth.

I was really upset! I am on a tight budget anyway. I save most of my money my cigarettes (Benson & Hedges) and I like to eat out once in a while. That's about all the pleasure I get out of life. (well, except for an occasion date)

I have posted pictures of my apartment on this website. When you see these you're gonna see why I was disgusted.

http://www.fotothing.com/chadbradley/

It wasn't all that dirty. I even left some cleaning supplies out and I took my cats to a friends so that they were not in the way.

I'm really pissed! I want my $20 bucks back that I payed with my credit card.

Thanks for listening.

Cheers. Chad

chad.bradley@ymail.com

Similar experiance with Direct TV, unauthorized debit against my primary checking account. I filed several complaints with agencies after my attempt to resolve the issue with them. I am going to block them from access to account, cost is minimal compared to what they have stole from from me. Don't do the autopay with them because they'll take whatever they want. After several calls I have made with them and which they made false promises to resolve the issue. They promised to put the money back which after the last promise of 7 day didn't happen. DishNetwork works the same way so to be careful. I made complaints to the following agencies;

1) Federal Trade Commisson (FTC.org)
2) Better Business Bureau
3) Attorney General of Phoenix

Each agency has followed up with me but time will tell if they actually do something. I have used the BBB and they are very good in resolving issues. The problem with Direct TV is they have several departments in the US so figuring out what address to use is difficult but worth the attempt.

I have been going thru the same thing every month since the first of June. I was suposed be charged 24.99 and I get billed for 52.99. Then they said oh, that promo is no longer available. Well it was when I signed up. Then they said I had to pay this outlandish bill or they were going to disconnect me and I would have to pay for early disconnect or reconnection fee. I didn't owe the money. I could scream. They are also refusing to honor thier 50/50 rebates for referals.

From: katheswindoll@bellsouth.net
The above "From:" address may be forged. Save Address Reminder

To: Direct T.V.
Cc: Mississippi BBB Mississippi Dept.of Public Service
Subject: I want my money
Date: Saturday, October 11, 2008 4:58:26 PM [View Source]

I have a credit of $276.32, I was told the check was issued 8-6-2008, and it would take 6-8 weeks for me to receive my money.As of today 10-11-2008 I just received a statement still showing me with a credit. We both know I have a credit I want my money. I tried to call your company again today and could not get through this time even though everyitme before someone would always let me know about my credit. What happen, do you think if you ignorge my calls I'll give up, not in this life time. If I had not paid my account on time my television service would have been turned off, yet company's can hold customers money for months and it is approved by law apparently. I am tired of waiting on my money. It really is not much to you but it is a lot to me and I need it. I always paid for my service several months in advance and I would think you would appreciate that and not want everyone I can tell and show how your company is really operated. By the way my name is Kathe not Cathy Daugherty

Direct tv scheduled to come to our house between 8am-12pm for new service. My husband took off work to wait for direct tv to show up. At 11:50am direct tv calls and says they don't have enough receivers and would have to come back later in the afternoon. Direct tv should have called in the morning to let us know that they weren't coming between 8am-12pm.

My husband lost time and money waiting for direct tv to show up. They have no respect for people. We told Direct Tv we don't need your service. I would not recommend Direct Tv to anyone.

I would like my direct TV turned on. My # [protected] Password Wesley c

What is a confirmation code?

I just received my Oct. bill from Verizon, which includes my Direct TV bill. I'm being billed for the ESPN Gameplan 2008, which I never ordered. However I'm being told I ordered it via remote on 8/15/08, but they can't tell me which remote/reciever ordered it or the time it was ordered. So I asked very nicely to have it removed, and was told that it had to be canceled before the season started. I again stated I never ordered it, so please remove it from my bill. They refuse to do so. So I spoke to a supervisor/mananger and was told it can't be refunded or removed once ordered. I threatened to cancel service and they said OK. I told them you would rather lose a new customer, than remove a $54.00 charge, and I was told yes.
Amazing...

If you pay via direct withdrawal from your bank or credit card, file a dispute with same. Be sure to say the word "fraud". If no luck, try small claims court. The burden of proof is on them to show you ordered the service.

Don't get stuck in the Direct TV trap. They lie, take your money, then the service when you have a problem is practically non-existent. You could be stuck like I was for weeks without service waiting for a technician. I was told I would not be charged a cancellation fee and would receive credit for the time I had no service, I was charged anyway. They tried to charge me for a receiver that I retuned. I can go on and on but I get mad just thinking of all the other problems I had. JUST STAY AWAY FROM DIRECT TV. GET CABLE.

I have had nothing but hard times with my direct tv. I've had 5 tech's to my house and 4 hd dvr's. After 8 hours on phine with people who do not care about anything. I found out how to get someone from office to give you a call back. Email them on there website and they email you back. I finally got there email and a responce there secert 800 number. The 800# is.

[protected] keep it hush hush!

I had the same problem in dealing with the people in direct tv. what happened was, we called the direct tv that we will our services cancelled coz we're moving to a condo and there, they don't allow usage of sattelite disc. As far as i remembered my contract already expires long time ago.

They said just pay the remaining balance and send the equipment back and
that they will send a box...weeks have passed, i haven't got the box and then
got the surprise of my life when they unauthorizely withdrawn big amount from
my mom's dedit card...and to make it worst...i requested to send me a box to
our new condo and lo and behold, they sent it to our old address! i don't know if
people here has the proper delegation of works to be done!

WITHDRAWING AND UNAUTHORIZED AMOUNT IS FOUL...how could they do that! THAT'S WRONG...and now they giving us VERY HARD TIME in getting that money back to the debit card. almost every day we follow up the status and said ...oh it will take just 3 to 10 business days to have it returned back...unfortunately it's been a month and 1 day already since they unauthorizely withdrawn from my mom's account and haven't credited it back. the box with the equipements had been returned via express mail on the
19th of October.

I got the replaced receiver scam. You purchase the insurance on them and when they have to replace them for another one they automatically renew your service without telling you.

Do what I do just rip up the collection bill. Like IM gonna pay that LOL. F them

I'm having the same problem. They told me that I would get my local sports teams. They lied, comcast owns the right to them.
Now, for the first time, they tell me I have a 2 year contract. They are taking the charges from my credit card, and it's hard to dispute. I'm trying to call them again, forget it...My third agent and still on hold.

When my Direct TV ceased to work, a call to their service department resulted in a statement that the control box needed to be replaced and one would be shipped to me. Nothing was mentioned that shipping a box would result in a new contract. When the box arrived and it was installed, the non-reception problem persisted. A second phone call produced a service rep who later determined that there was nothing wrong with the original box (some rewiring necessary) and the original box was reinstalled. I asked the service rep what to do with the new box and he replied "keep it." I moved later to a complex that did not permit disks and so I canceled service with Direct TV. They have billed me $400 for cancellation.

In order to maintain service, Direct TV ships boxes even if unnecessary so they may charge additional fees.

BEWARE of Direct TV.

I hope Driect TV goes away someday. They are ripping people off all over. I signed up before the NFL season and I had no IDEA what and how much it was! Now I am getting screwed $40+ a month and I can not reverse that. They say the season has already started. I don't even watch football.

As far as I am concerned, Drirct TV should go to hell with all their lousy customer service. Never agian!

Direct TV guys just left my house AFTER sitting here for two and half hours 5pm until 7:30pm trying to get "clearance" to perform a work order that was scheduled five weeks ago.

I am so furious! The initial time they came out, they said the satelite we already owned wasn't comaptible with our system so they spent the whole day putting ina new satelite on the side of our house with exposed wires running down the sid eof our house.

After they spent the day doing that, they found out that we only has two lines running to our house when we actually need four. The guys couldn't perform the work then so they had to create a new work order to come back three days later.

Three days later they came by in the morning and said we needed to purchase additional software off of ebay for $150.00 to make it work. They said they would be back to install software...later...they came back and would you beleive the work order was for a different contractor than who was standing at my door.

The contractor at my door was from "arrowsat" and tried for two and half hours to have the work order changed so he could perform the work. Everyone we talked to on the phone had no authority to change a work order.

So the guys just left and rescheduled us for November 3, (two more weeks) to come back and install software.

STAY AWAY FROM DIRECT TV! They suck! They do not care about the customer one bit!

We are cancelling it is not worth it!

Here is my DTV nightmare. Called to order service on 9/30/08 told them package I wanted my bill was to be 59.95 month. Install was scheduled for 10/8/08. when we started to wathc tv realized we had all the movie channels the nfl pakage. I got online and set up act online. See that they have set me up with the premium package with all the bells and whistels. I call them first thing in the morning on 10/9/08 and inform them I had not oredered any of those extras. I was to have 200 channels and it was to cost me 59.95 a month. After speaking to a number of CSReps on a few differnet phone calls they all say there is no way that I could have 200 channels for that price. We said fine, cancel service and come get your stuff today. CSR says we are well with the 30 days to cancel our service and not be hit with fee.They tell us no they will mail us boxes and we need to send stuff back to them. Well a few hours later and a river of tears I called them again and went thru the whole story again. Man says he doesn't understand why they would say that he spends abt 15 minutes reworking package so that we get what we wanted at the price we were promised and all I would have to do is call every month and remind them that we are to get 2 credits per month one for $18 and the other for $10. He also stated he had it on record in our act. I new its sounded fishy but I trusted him. Well then went to check out the on demand thing and find out you have to hook it upp to computer. WTH no one had ever told us that before. Installers didn't say anything abt that when I asked them abt ondemad and pay perveiw. They told me it was just like cable. Wrong... So after a numerous "no signals' and 1 pay per veiw fiasco and my husband complaining all the time abt DTV reception I called on 10/21/08 to cancel. Knowing I was well under the 30 days to cancel. Guy says whats the problem. I explain everything that has happened. He wants to kjnow what he can do to keep our business. I said give it for free and we will think abt it. He laughed said boxes would be sent for us to return receivers. And once again I asked abt cancelation fee. he said Ohio was 2 weeks and not 30 days, but that we were under the 2 weeks so no fee would be charged. All I owed was for the 13 days we had service. And then yesterday I receive email that we owe $516.00 for cancelling. I flipped, immediatel get on phone and spend anothe 1/2 hr trying to get actual person. Finally I do and they women says I am right I shouldn't be charged, I am under the "30 days for Ohio". She will speak with her supervisor puts me on hold for 30 minutes, clicking back abt every 10 min telling me she is working with her supervisor to handle this. Then 45 minutes into this call she hangs up. SO I call back, fight with the auto thing, get another women. Explain the situation Again, she looks up my acct, says that there is a note abt this fee and then she informs me Ohio is 2 weeks not 30 days but that I am still under the gun so she puts me on hold for another 10 - 15 minutes then comes back and says that she spoke to her supervisor and the 2 weeks began the day I ordered service, 9/30 not 10/8 on install date. This is so wrong, seriously wrong. How can they do this? I really flippped, demanded to speak to supervisor she gets on says same thing. The husband get on the phone and asks if this is being recorded she says yes, he then tells them he will not pay them a dime and that they do not have permisson to get into our bank acts and take money.
I have been a nervous wreck over this. I shake when i think abt it. What rights do we have. How can they keep changing there "rules" first it 30 days then its 2 weeks then they say it is 2 weeks form day I ordered. What really pissed me off is after all this yesterday, I get back into my act and of course all the dates and statements are no longer there. They have changed it all. If they were taking 2 weeks from date ordered then I can play that game because it was on my online act bill stating Oct 9 I canceled, with the time and then it was on there were I called back and had service reinstaded. I thought Ahhhhhhh thats my out well sure as we get off the phone and I get online sure enough that is not there. This is insane. Noone should have to go through what we all have gone through. I have filed complaints with the BBB the Ohio Attourney General. And I have even found a website from a lawyer wanting to hear stories like this abt DTV and there practices so I shot my story off to them www.leiffcabras.com Please, someone tell me what to do, who do I call? I do not have$516, and more importantly I followed DTV's rules on canceling. But now that isn't even good enough.

HD receiver did not work and they came to fix it then after leaving billed us for a service call with out letting us know there would be a charge. I do not like being billed for things that I am not aware of. It is there equipment they should keep it in repair not me.

I have to agree with the couple above and would like to find a way to sue them for fraudulent use of banking account information.

My story is similar except I have never been a direct tv customer. I frequently paid the bill for my boyfriend online using my account and when he disconnected service they took his remaining balance from my account without permission on September 3, 2008. His final bill had not even arrived at his home yet. The bill arrived on September 4th! I made a call to direct tv and spoke to several managers who informed me to write a letter and fax it to their main office explaining what happened and my money would be returned. I did as I was told and have not had my money returned to me yet, on October 30, 2008.

When I call the company and ask to speak to someone in the accounting department I am told they don't have a way to connect us to that department and someone will contact me. I have refaxed the letter as well as called a number of times without relief. I don't even live in the same household!

Please say someone has started a class action law suit against this company for ID theft!

I have never had an account with Direct TV and my boyfriend was never informed of this self approved option by Direct TV to deduct money from customers accounts. My only involvement was paying my boyfriends bill on line using my account and they deducted $394.90 from my account, bouncing my car payment. If this had been a person who stole from my account without permission they would go to jail for ID theft and I would like to see this company pay for their thievery as well.

I contacted the company and they promised to return my money after receiving a letter explaining the situation and sending my ID with a different address. This was around September 2, 2008 and as of October 30, 2008 I still have not received my money and can not get a straight answer when I call customer service inquiring about the situation.

If anyone knows of a class action against this company, please let me know.

They Came out to Install my reciever box and it worked great for about a week, then it just died. I Called and the lady on the phone was very nice and said that she would have someone come out the next day. When the tech came out he said that the wiring in my house was bad and the reciever malfunction was my fault. I asked if that is something the guy that installed everything is supposed to check? He said " Yeah, but you signed off on the fact that the service was installed correctly" So I got back on the phone while he was standing there and I was talking to a guy at the call center place and I told him what was going on. He asked to speak with the tech and after a few minutes of "No's", "Yeahs", and an "I didn't Install it". He gave me the phone back and I was told I was going to be billed for the broken reciever and if I wanted another one it would cost $200...
WHISKEY!
TANGO!
FOXTROT!

I told the guy on the phone to cancel my acct, kicked the tech out of my house, and called Dish Network...

I had a buddy of mine come out and check my outlets (he's an electrician) He said there was nothing wrong with my wiring...

And the Guy that installed Dish Network for me said the same thing!

Screw DirecTV and every scheming lying jerk that collects a paycheck from them.

After 2 months of disputing a bill for connection services and never receiving anything by mail - not a bill, not a reply to my dispute, nothing, DIrecte TV is still unwilling to come to a resolution over the $150 owed. Their customer service reps are powerless and the dispute dept. doesn't take calls, imagine that.
I should say that there were errors on both ends, mine for not marking my calendar that the service was going to restart, and D-TVs for not ever billing me for the services . In fact, I still don't have a single bill or communication. Only several calls from their very nasty collection agency, Allied Interstate

A good company will refund you no matter what! You can tell a good company from a bad one ... a bad one is where they rip people off and don't honor their customers. My complaint with Direct TV is they replace a satellite no matter what even if it's good and in working condition! Talk about a lot of waste! They leave the satellites in my back yard and I have no clue as to what to do with them. I try to recycle everything I can but no one gives me suggestions ... Not a good company in the overall picture.

I recently encountered the same problem with DirecTV as many others. I upgraded my receiver and not once in the conversation to do this nor during the installation did they say you are now agreeing to two more years! That being said, I decided to cancel DirecTV to only find this out. In lieu of cancelling they tried to offer me a few perks, which I did not agree to. A few months later, had some shortcomings and it was either, gas to DTV... So, of course.. I had to go with the gas... A few weeks later I receive an email saying that my services has been terminated for non-payment. Well, a few days ago I get a a charge on my account of $997! In this time, with two boys, who has that amount of money! Needless to say, everything I paid has bounced except the $997... My question was, how can they take soo much money out of someone's account without even acknowledging it? I didnt have auto-pay but like so many others, I paid my bill online with my credit card. It is a disheartning to know that this can happen, without an even letter to let you know. This is definitely shady business practices... oh, and by the way, the equipment was sent back but I was still charged for it!

IF there is ever a class action suit, and I hope it is one day soon, I will definitely like to be involved. I will actually look into it to see if anything can be done.

Just bad service starting with the customer support center and the way they spoke to me i called in to let them know my picture was not coming on clear and i would lose signal every 2 to 3 seconds the gentlemen i talked to said i would need to climb on the roof to the dish itself and make a adjustment, but if i was off on the adjustment even slightly i would lose signal completely.So here we go, i kindly explained to the gentleman that while the dish was being installed iwas not offered, nor did i receive any direction on how to make these adjustments, silence on the other end, imagine that, i was instructed to call a service contractor to have the problem fixed i asked for the number and was ready to do so when he also informed me that there was to be a charge of about 75.00. Ok well thats when all the fun began i told the "customer" care specialist that i did not have that kind of money and if i was to pay 75.00 i would switch service to cable or dish tv he said no problem but you will be charged a early termination fee hhhmmm, so in the end direct tv has got a great scam going on, better to have a antenna then lose signal all the time a watch the same reruns for months on end...

I have had Direct TV since July 208. I lost my job in October 2008. I want to try and keep Direct TV, as I am diligently looking for work, but Direct TV does not care. The representatives there, when I call, and explain my situation, state that I am not eligible for more that a $5.00 discount. The ads that come almost daily are very misleading, as the ads look good, but yet state 'for new customers only'. I have paid all my bills, I have tried to get a lowere rate on my account (for at least six months 0, until I can get on my feet again, but I am always told no. The new customers are getting a rate of $29.99 for the exact same line-up that I have and I have asked and been told no, even though I only asked for a few months, due to my financial hardship. Can anything be done about this. I am the trpe of person, and I am sure others that need this now.

I went through Verizon who was parenting w/ direct tv.I cancelled out w/ direct and they were suppose to reinburse me a check for $211.00 which in return I'm suppose to sent toverizon.I called direct and talked to Rachael who stated she had contacted the deptment to have me a check within 8 working days and to day is number 9.

Take them to small claims court.

I'm cancelling my Directtv in December. I've had this service for 10 years or more and since the last time I've had billing problems they switched all of their customer service to the Phillipines. With everyone that's out of work in here in the States they send the jobs overseas. We're good enough to take money from but not to employ. The other problem with their customer service is that you get these squeeky females on the phone who speak in broken english and say that they're sorry over and over and over again till you wish you could reach through the phone and shake them. I'm done. I'm getting AT&T Uverse, not only do I not have to have a contract with them I'll be saving 100.00 a month, Direct TV can try to drum some business up in the Phillipines.

I wanted try out direct tv, and through verison I set up an account. The direct tv guy came (rude and unproffesional by the way) and installed the boxes. Didn't introduce the system or anything and left. I asked him what I could do if I had any problem. He responded that I could even cancel the whole thing if I din't like it.
Two days of trying it out, my family and I agreed that it wasn't worth it at all. So I called and requested cancelation of the account. After beeing put on hold over 45min I got a respond or rather a threat "we will charge you early cancelation fee of $360.00, do you still want to cancel your account?" Hellllooo? is that a rip of or what?
Bad customer service, bad bussiness handling, bad everything

Deceptive practices! The representative did not tell us that we had to submit for a rebate to make our payments $35.99 a month for 12 months. Then 2 days after we were hooked up we received another ad for the same thing for the price of $29.99 mo. I tried to read the fine prints with my glasses on with a magnifying glass to boot, and i still couldn't figure it all out. Six days later i told them to come get their equipment after receiving a bill for $60.00. I had quite a conversation with another representative, after which i had to cancel my credit card so they couldn't post any more transactions on it. Please, people, beware! Plus they also added $5.99 mo. For a protection plan we did not sign for, but i am willing to bet if we have to use it, they won't pay. My experience thus far seems to give me that feeling. I wish i had listened to others and checked better. I will never recommmend or refer another person to direct! Would be willing to join a lawsuit.

Well my complaint is probably a little less serious than some of the other complaints on here, but I haven't seen any that describe this situation so I thought I would post it. As most of you probably know, DirecTV has been adding HD to local markets. My market was lucky enough to be transitioned to HD this November.

Well, last week I get home, flip on the TV, change the channel to a local onel and it says that there is "multi-switch" error. I flip to the other locals and the same thing is coming up. I see in the guide that the program listings are showing that these local channels have programs in "hd" so I figured they were switching the locals to HD and maybe it is a problem on their side and is something their figuring out.

So a couple days later I check the locals and am getting the same message and decide to give DirecTV a call. After going through a few different things with a customer service rep. they are unable to figure out what the problem is. She says they will have to send out a technician, and charge me for the service.

Now I know I can get the insurance that is a monthly cost, but to me that is besides the point. Why should I have to pay for someone to come hook up my box so HD Locals show up when all the other HD channels work fine and the locals worked before they switched to HD.

If this isn't a major problem they are having with others during this local HD transition then I assume it was a problem that occurred during the installation - so why should I have to pay for this. The only thing the rep. can tell me ofcourse is, "I'm sorry for the inconvenience, but there is nothing I can do about it." Hmmm, that comment seems to be a common one when dealing with DirecTV customer service.