DirecTV
Reviews and Complaints

Began new Directv service in October 11, 2018, understanding the 2 year commitment. Now, October 30, 2020, ready to cancel service. Being told that, because they replaced a defective mini-genie that I was leasing in December 2019, that this results in a new 2 year commitment. Now they want to charge $300 for me to cancel. I did not ask for the new equipment. They sent it to me to replace their own defective equipment. I did not pay for this equipment. Why should I be burdened with the new contract? I was NOT told there would be a reset to the 2 year agreement. If I had been told, I would have said "no". I feel this is a very deceptive and unfair practice, and would like the fee waived and service cancelled. The "customer service" "supervisor" claims this is a valid contract. How could it be valid if only one party is aware of it?

This is worse customer service that I have ever had to deal with. I had ordered NFL Sunday Ticket online but chose the incorrect payments, I wanted the installment pymts so I called 10/19/20 and was told that it had been taken care of but still getting calls about my account. Called yesterday and transferred 3 times before I was hung up on again so called today and spoke with a Supervisor who stated that she can not do a thing about this since the bill has been mailed but yet when I called 10/19/20 it was taken off. My online account shows that it was taken off but it hasnt been also Supervisor stated that I could do monthly payments but then stated that I had only until 11/9/20 to pay this in full. I truly regret changing providers and can not wait for my contract to expire to change to a new and improved provider.

I was on hold for over 30 minutes needing assistance with my login. Account [protected]. Then It just hung up on me. I have now been on hold for over an hour. I also tried the chat online support. On hold there too. This is ridiculous! How hard is it to get support? Maybe DIRECTV needs to hire more people if they cannot handle the workload and stop making the consumer suffer. We pay enough that we should expect quick Reponses when we need assistance.

I cannot login and the email that is tied to my account is not valid. I have not had that email for over 2 years. So obviously your online login help will not assist me. It just wants to send an email to me. You should supply other means of assistance, like a text to the phone number associated with the account.

I have been double billed since the fall of 2019. I now get 3 statements for one address. I have a total of 10 receivers. I have been billed for 20 since last October. My original billing in effect since 2010 has always had 10 receivers of which Direct Tv themselves installed. I have 2 duplex's sitting on one large lot sharing one address, one behind the other by approx 80 feet. Total of 4 units. We put new roofs on each unit in 2010 when we purchased the property and took off the 15 or so dishes sitting on them. We decided we would include tv in the rent to get away from that happening every time a new tenant came. Summer of 2019 all tv went out w no heads up. Was told different equipment was needed. Took 4 trips before the correct equipment was on site. In meantime tenants irate no tv for approx 2/3 months. We had to rebate rents to adjust for lack of tv. Had one person move out as retired and tv was all he had for entertainment. Spent over 40 hours on phone to get all up and running. Waited at property 4 different time for nothing as he constantly showed up with incorrect equipment. Finally a different guy showed up with correct receivers etc. I believe it was up and running Oct 26, 2109 FINALLY. I had always received a paper bill at my business address and paid it which I continued to do for the 10 total receivers. It was about March of 2020 that we were inputting accounting into a spread sheet for accountant to file our LLC taxes when I noticed twice monthly withdraws from our checking account. I called Direct tv and inquired what these were and was told they could not locate any charges matching those attached to our account there. Therefore I immediately called our bank to cancel the card and get another with a different account number. I assumed someone had gotten our info and it was another's account drawing off our bank. A month or so later I was again getting calls from tenants that tv was out. Some had called DTV and told me the bill was unpaid and service stopped for non payment. I assured them that not the case I have been paying the invoices. I made a call, well multiple calls, MANY MANY CALLS. Lots of my valuable time wasted by being transferred from one dept to another, business to residential, billing to customer loyalty. More than once I was on hold and disconnected after an hour or so talking to a person and thinking this was getting taken care of finally. Never a call back when disconnected even tho that is one of the questions they would verify was phone info. Finally after many calls and much frustration on my part we finally figured out what happened. From what I can put together is when the new equipment was installed a NEW SALE was initiated either by the installer or someone in billing. Instead of one bill with one account number residential it is now a separate account for ea duplex with separate account numbers under a business account with 5 receivers on each account. Therefore I was paying for the residential billing, paper, coming to the office for 10 in addition to the 2 business billings being deducted from the checking which we were unaware of. The original billing should have stopped when the other two billings started of which it did not. Therefore I have been billed and paying for 20 receiver when in fact there are only 10 total, 5 each building. Oh and by the way I continued to pay the monthly billing in 2019 when service was out thinking it was coming back on when the tech came at the next appt which were always a couple weeks apart. Big mistake on my part, having faith that someone would care enough to send correct equipment and make accounting correct. Silly me! Fast forward after multiple calls to July 24, 2020 I finally spoke with a Direct tv customer service tech who understood what happened and said they would ESCALATE the matter to a supervisor. This was a Friday. I initiated the call around 3:15, it ended with me driving home and still on phone in my drive about 8pm. I was told I was done an injustice by someone initiating a new sale at the install. I was told I would receive a call back to resolve the matter and make it correct. That the original account from 2010 would be shut off, to stop the monetary bleeding with that one which did happen btw. That in itself was a surprise. I was told to expect a call that Monday, Tuesday at the latest. That call never came. I was also told I would be getting a substantial refund, not credit, on the residential account as it should have never happened and should have been termed when the 2 new accounts started. I have yet to see a check. Purpose of this letter is to vent my frustration that this could not be resolved with a single phone call. Even 2 calls vs the many many calls with never a resolution. I would love to get a full refund for the double billing, a refund for the few months I paid while receiving zero tv and also reimbursed for the reinstate service fees when tv has gone out while we tried to figured this all out. I have went as far to inquire as to the closest DTV office I could physically go to in order to fix this. I was willing to travel and invest a full day to get this straight which in the end would really be a time safer for me. Hard to believe. If someone can please help it would be much appreciated.
The original account number which I know by heart is [protected] residential, the 2 business accounts are numbered [protected] and [protected]. Name on first account is mine, Becky Dilley. Second got set up as Becky Dirrey (of course not correct) Sale Me Properties 1 and the other Becky Dirrey Sale me Properties 2. The Sale Me is incorrect as well It should be spelled Sail Me.
Ugh. Could anything be correct!?
I can be reached at 815.326.2535 or [protected]@gmail.com
Any help is much appreciated.

Sorry for long explanation.

Regards,

Becky

I have been a long standing customer of Direct TV and I was never thrilled with their lack of interest to give customers deals and lower pricing. I went to disconnect my service and because I am 1 day into the billing cycle they expect me to pay another $135 for service that I cannot access because of storm damage and it is service I will not be getting. Absolutely ridiculous! There is always a way to prorate services delivered. Quite frankly they just don't have in an interest in customer service. Waiting for a supervisor to call me. I am not holding out high hopes but I am not paying them another dime. I am also unable to pay my bill online or by phone!

Date of Incident 07/21/2020 Account [protected] Timothy Jenkins
Installed 7/21 and received terrible service, no resolution. Immediately called to remove the equipment and mailed it all in with UPS as directed by Direct TV. At no time was there any conversation about a contract, we never gave them a credit card for auto deduction. We never asked for a contract. No contract was signed nor authorized in any manner of recording. We have spoke several times to local Direct TV staff with no resolution.
This is the worst service we have ever encountered. It is impossible to have normal conversation with the staff. It was less than 24 hours that we had what little service there was, that was cancelled immediately. We received a bill for 480.00 for early contract termination. There is no such thing.
We ask you to clear this matter immediately. We are prepared to retain an attorney. We can only imagine what unsuspecting people are going through as we have endured with Direct TV/AT&T
Timothy Jenkins 3590 Snapps Ferry Rd Afton, TN 37616

DirectTV want to charge $99 for moving dish 15ft. Thanks to there installation by a tree. I told that man that tree won't grow so he put it there anyway. Sat what a billion dollar company does to a disabled human that had Major Brain Surgery and can't afford. Move the dish so I still had bad reception. I should pay half my bill I bet the billion dollar company wouldn't like that. Do not get DirectTV if your poor and have had Major Brain Surgery at Mayo.

Was told when I signed up for DIrect tv at Costco that I needed to call in to keep my price the same $74 a month but it went up to $167 a month and was told sorry nothing we can do about it today maybe try back in a month or two. Crooks I'd never recommend Direct Tv or buying it from Costco they have less than helpful or honest. I even had it written on my contract that the price wouldn't change. Crooks don't recommend doing business with either of them!

Our family has had Direct TV for over 10 years. Mother now deceased and no one watches tv. I have no written contract with my signature. Ridiculous to have to pay for service when no one there to watch tv. Please email or mail me a copy of my written contract. Customer personnel do not help you when you call. They are just individuals trying to get you to sign up for another plan. Worst company I have ever dealt with. Shame on you.

I am filing this complaint against directv bc i haven't had their services in 5 years. Directv has just now filed against my credit report. They shouldn't be filing on my report 5 years after i cancelled my services.i had so much problems with their services that's why. I cancelled my services with them. I will be filing a report with the BBB. I would like this to be removed from my report asap.

We've been with AT&T TV since 2007. (U-Verse, Direct TV - you name it) My Direct TV Promotion ended a few months ago and my bill shot up to be almost $100 higher. So we down graded to a lower channel option. By doing so we lost almost all the channels we like, except for the kid channels for my son. In the end, after making the switch - we were still paying almost $60.00 MORE/ roughly $120.00 a month.

I called multiple times over the past few months - asking about promotions and asking if there is anything we can do about the bill. (Especially with what's going on in the world today - i.e. Lock Down, Lay Offs.) They all told there was nothing available or that we didn't qualify. I called last week to confirm again and they assured me there was nothing. So my husband and I decided to switch.

Today I called to cancel our Direct TV, since it was just too much money & there are so many other cheaper options out there that offer the same/ more. When I told them I was cancelling they magically had a "LOYAL CUSTOMER" deal for me to lower my bill by $60.00 for 12 months. I Declined! They also said that since I'm 3 days into my billing cycle they can't cancel until August.

I asked about Pro-Rating and they said no. Our policy is we no longer Pro-Rate. Needless to say I was outraged, because we won't be able to use it even though we are paying for it. They saud they understood, but nothing they can do. I even asked about us moving - if we move what do they do? She said they move the service to the new location. I said and if we can't use it at the new location, she said we STILL PAY!

They told me a shipping label with instructions would be sent to my house. I asked if the equipment would be picked up, since most don't leave the house for risk reasons and they said no.

The 2 women I spoke to were very professional and I feel bad that they caught my wrath. AT&T doesn't give a crap about their customers. I say that because it was made very clear on the phone that they haven't taken into consideration anything going on it the world today. Yes, they lowered the price of their new cell phones, so people can get them, but on other things (like Cable, internet) they have fallen short.

This "loyal customer" is happily taking their business somewhere else and will not be returning to AT&T for any TV services.

I have 2 boxes, one gets all the channels in my package the other does not get ch 51,
After 3 1/2 hours with being transferred to 6 departments, 2 managers & 1 supervisor they all agreed my box was defective.
They said since I was a 25 year customer there would be no charge & would send me a new box.
Then I get an email that says a service man would come out & up grade me to recording boxes that I didn't want.
More calls & they refused to replace my box.
Then they added a charge on my bill for 69.00 dollars.

I called on 04/09/20 to cancel my service with Direct TV. I spoke to Eric from the Arizona office he stated that the early term fee would be waived because I had been a member since March 2018 and my final bill would be $62.10. I received my final bill this week and it shows I owe $262.10 with a $200.00 early term fee. I spoke to Ashley from the Texas office yesterday and she stated I would have to file a complaint and that the audio from my conversation would be pulled.

Thank you for your time.

Out of service for April20-April 24, 2020, while customer service and technical support decide how to restore my service. Once restored they changed my channel package from choice to preferred extra and now wants to charge me $185. Contacted customer service who states there cannot be any adjustments because bill has already been sent out. So I am left to pay for a package of $185 I did not ask for or my service will be interrupted again. Customer Service states a $30 discount will be reflected on the next bill. Why am I being charged for a $185 package I didn't ask for or change. This is my point. A week without service and all you can offer is $30 discount.
I have been a 10 year customer and this is how they treat you.

I have had Directv for years and had no problems. The picture started to freeze and the only thing you could do was turn it off and then back on. It was impossible to watch anything. The first repairman replaced a box and said that should fix it. That did not fix it. The second repairman said it was a bad switch in the attic and replaced it. That did not fix the problem. The third repairman said the dish was bad and it needed to be replaced. He told me the roof was too high and Directv would not allow him to go up there. He did suggest that there was a company I could hire and pay to go up on the roof to replace the disk. I did not want anyone walking on our tile roof and was not going to pay for a new dish. I switched to a cable company after nearly a month with no TV. Directv sent me a bill and I called and said I owed nothing because there was no reception. So they sent a loyal customer to collections for a problem they could not fix

Direct rep.was in Walmart selling Direct Tv service, she stated $40.00 a month, signed a contract for $40.00 a month!Main office refused to honor it, added fees for each room, wiring warranty, this was new wiring and boxes, ended up $73.00 a month, a lot so I payed it, guess what In Jan 2020 a $5.00 price increase, and my $40.00 a month bill went to $80.00 plus, $5.00, boxes, wiring warranty price all total Around, *$140.00 a month, didnt sign a contract for this, help me get this Bill back down or I'll disconnect all!

Account# [protected] on march 26 2020 im contact customer davied to disconected service expired that day march 25, on february I contact one month before my contract expired to let them know im not renew service im moving to comcast, davied customer at direct tv said I will receivred label return to return the moderm, I never receivre any lable since now, I contact comsumer report to complaint I want them to investigate scam customer service on direct tv, now I receivre bill $163.35 for service I dont have

Hello, my name is Temilolu Slack my DirectTV account number is 6789847. My services were disconnected on Monday I called and said I live in Willowbrook IL and I am affected by the COVID-19 I stated wireless and the home phone has worked with me and ensured me that my services would remain on. My past due is $80 bucks I said I could pay maybe $40 they refused and said DirectTV is not part of the COVID-19 allowance and that's for phone and wireless-only and that if payment is not received by May I will be fully disconnected. I asked to speak to a supervisor after the rep went back and forth with me for 20 on how no one is going to help me and it will be a waste of his time to warm transfer me to a supervisor. I am a former employee who worked for the company for 20 years. I have had major surgery in Feb that I almost died because the wall sack to my heart was hit and I have a surgery April 7 where they have to crack my chest open to fix it. I am not looking for drama or trouble. I spoke to a supervisor Alex user id 3718085 who stated sorry can't help you and told me the disconnection date again. I would like some sort of help with this situation My email is [protected]@yahoo.com

Here is what happened to my wife and myself in response to CoronaVirus and no income whatsoever. Ever since AT&T took over DirecTv their customer service has gone to hell and seems to not really care about any of their customers at all as they don't care if you come or go, they have enough capital to not care as they think customers come and go every day, but this 65 year old 32 year old couple who loyally for 20 years paid them every month on time, we had DirecTv (not any AT&T at all) and the below is attempts to try to cancel some of our bills that will not get paid due to the crisis. I have had a transcription home business for 25 years and raised my family (wife and two boys now age 28 and 30) and the last week and a half no work has come in at all and so we are trying not to go totally in debt for our last golden years from 65 to ? and wish to have peace in that we can enjoy our last few years of life and not be in debt forever as want to retire from work and grow old together, but needed our bills to not pile up until when and if crisis passes and work may start up again slowly, doesn't look good as cannot pay rent or utilities besides other bills and thus if more than six months no work or slow work will be another homeless couple 65+ out on the streets. What is this country coming to with all the homeless and we may soon be (and maybe 50% of Americans after all this). Anyway below is what happened in the last three days of an uncaring company and earlier today an uncaring compliment from DirecTv forum (Iranian) worker slandering seniors wife and myself, he wanted to most likely look good in his pathetic job and keep his income coming in from the now uncaring company of AT&T/DirecTv. DirecTv when owned by the Hughes satellite company was great and had #1 customer service but since AT&T took over and raised all rates two months later has become an uncaring company as their company so big they don't care if you come or go and customer service has totally gone to hell. PLEASE READ BELOW (IF ALL PASTES) OF EMAILS FROM THEM AND IN ALL CAPS OUR TRYING TO GET SOMEONE AT THIS COMPANY TO LISTEN TO US AS OVER THE THREE DAYS I HAD TO CALL THEM EACH DAY TO GET CORRECT ANSWERS AND EVEN NOW WAIT UP TO 7 DAYS AFTER OUR SERVICE IS SHUT OFF TO GET A LABEL TO MAIL BACK THEIR EQUIPMENT (WHY DOES THAT TAKE SO LONG FOR A LABEL AND OVERNIGHT TO SHUT YOU OFF?)>>>>>>>
WHEN THE CORONA VIRUS CAME HOW WE GOT SHAFTED BY AT&T/DIRECTV AFTER BEING 20 YEARS LOYAL CUSTOMER PAYING EVERY MONTH FOR 20 YEARS
Inbox
x

Mr. Marvin E Harris II
5:37 PM (2 hours ago)
to etal

Due to the corona virus going on my home transcription business of 25 years has no work coming in and so my wife and I had decided last Friday 3/20/20 decided to cancel our DirecTv after 20 years of loyalty with them. Was hard for me to call and cancel even after they offered me six months free I was unsure to as no telling when work will start again and how well business will be so I did that day call (hour plus hold time for rep due to many calls) and cancel and rep said I should receive email next day or so saying was canceled and a return label for our 2 converters and remote controls will be sent as they want back. Next day 3/21 I received an email from them saying was canceled but no shipping label. So I had to call again next day to see about shipping label. Again hour plus hold time due to corona virus and many calls waiting. Rep was a lady (attached at bottom here) she said she could send me one right away. I saw it in my email and said I got the email from here with label but did not open until Sunday morning and much to my surprise she sent me a label for AT&T modems return (never had AT&T and told her all about we needed to return Directv tuners and remotes. this email attached at bottom of this).

So then had to call a third time not even being a customer anymore to get the shipping label and again an hour plus hold time for rep. This rep said the rep lady the day before must not know her job well and needs training as the label is still in the process and may be up to seven days before I receive. (Why does it take only overnight to cut you off yet up to a week to get a label? They should have kept our service going.)

HI, I DO NOT KNOW WHAT YOU WERE THINKING WASTING AN HOUR PLUS WAIT TIME, AND YOU SENT ME A RETURN LABEL FOR AT&T MODEMS (ATC). NEVER HAD AT&T, AND I TOLD YOU OUR WHOLE CRISIS ABOUT HAVING TO CANCEL AFTER 20 YEARS BECAUSE OF THIS VIRUS CRAP AND WIFE AND ME ARE 65 YEARS OLD, I HAVE HOME TRANSCRIPTION BUSINESS AND THE VIRUS HAS CAUSED MY 25 YEAR OLD HOME BUSINESS CLIENTS (PSYCHOLOGISTS, ETC) TO NOT HAVE WORK AND THEREFORE NO TYPING, NOW MY BUSINESS HAS NO INCOME WHATSOEVER AND SO WIFE AND MYSELF FIGURE WE SHOULD STOP SOME BILLS THAT WILL NOT GET PAID, SO AFTER 20 YEARS WE DECIDE TO CANCEL DirecTv AND I CALLED FRIDAY AND CANCELED EVEN THOUGH I WAS OFFERED SIX MONTHS FOR FREE (I DON'T KNOW WHY IN THE HELL I DID NOT TAKE THAT OFFER AS MY WIFE IS PISSED AT ME NOW) ANYWAY CANCELED FRIDAY 3/20 AND AGENT SAID SERVICE WOULD STOP AND WE WOULD GET LABEL TO MAIL BACK EQUIPMENT. SATURDAY WE NOTICE IT HAD BEEN DISCONNECTED AND WERE BOTH REALLY MAD AS EACH OF US WANTED TO WATCH SOME THINGS ON THE DVR'S BUT COULDN'T. ALSO AT THAT TIME SATURDAY MORNING, I GET EMAIL SAYING CANCELED AS WE BOTH KNOW ALREADY BUT THE REP ON PHONE FRIDAY SAID WE WOULD GET LABELS TO MAIL BACK EQUIPMENT BUT DID NOT, SO I CALLED AGAIN SATURDAY AND ON HOLD MORE THAN AN HOUR DUE TO VIRUS CRISIS AND SPOKE WITH [protected]@att.com AND TOLD HER OUR WHOLE STORY ABOVE AND SHE SAID SHE WAS MAKING LABELS FOR US AND WILL EMAIL. SO HER EMAIL CAME AND I DIDN'T OPEN TILL SUNDAY MORNING (HER EMAIL I ATTACHED BELOW) IT SAYS HERE IS THE LABEL TO RETURN MY AT&T MODEMS (ATC). NEVER HAD AT&T OR MODEMS, SHE SHOULD HAVE KNOWN WHAT WE WERE RETURNING BUT DID NOT WE GUESS. SO AGAIN HAD TO CALL BACK TODAY (3/23 SUNDAY) AND AGAIN MORE THAN HOUR WAIT TIME AND I GET AN MALE (HEAVY IRANIAN ACCENT) HARD TO COMMUNICATE BUT HE TOOK CARE OF WELL AND SAID THE LADY [protected]@ATT.COM DID NOT KNOW WHAT SHE WAS TALKING ABOUT, SO AFTER 3-1/2 HOURS CANCELED (SADLY AS WE HAD FOR 20 YEARS, WAS OFFERED 6 MONTHS FREE DUE TO VIRUS (AS ABOVE I SHOULD HAVE) NOW REP SAYS IS STILL IN PROCESS FOR A LABEL AND CHECK MY EMAIL THROUGH THIS FRIDAY IF WE DO NOT RECEIVE CALL BACK. WHY DOES IT TAKE OVERNIGHT TO CUT OFF OUR SERVICE BUT YET UP TO SEVEN WHOLE DAYS TO GET A RETURN LABEL? OUR SERVICE SHOULD HAVE STAYED ON UNTIL LABEL WAS READY? I HAD TO CALL THREE DAYS AND MORE THAN FIVE HOURS ON PHONE TO CANCEL AND FIGURE HOW TO SEND EQUIP BACK. SINCE WE ARE NO LONGER A CUSTOMER AND WERE OFFERED SIX MONTHS FREE DUE TO THE CRISIS, AFTER BEING LOYAL CUSTOMER FOR 20 YEARS ANY LEFTOVER CHARGES FOR LAST MONTH'S SERVICE ETC SHOULD BE NOTHING IF YOU WERE GOING TO GIVE 6 MONTHS YOU CAN AFFORD WHATEVER FALLOFF FOR OUR FINAL HORRIBLE MONTH AND FIVE HOURS PLUS OF MY TIME>>> IT SHOULD BE MORE THAN JUST WHAT WE OWE FOR HALF MONTH OR LEFTOVER WE OWE (ALSO WE WERE BILLED THROUGH CENTURYLINK SO WILL FIND OUT EVENTUALLY IF STILL ON OUR BILL AND HOW MUCH. MY WIFE AND ME ARE 65 YEARS OLD AND SHOULD NOT EVEN HAVE TO GO OUT TO MAIL YOUR EQUIPMENT BACK BUT I WILL AS SOON AS THERE IS A SHIPPING LABEL.>> PLEASE READ ON NEXT PARAGRAPH>>>
MYSELF AND MY WIFE BOTH THINK WE HAVE BEEN WRONGED BY THIS WHOLE PROCESS AND DESERVE MORE THAN THAT FROM DIRECTV FROM 20 YEARS OF LOYAL SERVICE WE HAD TO GIVE UP AND NEVER WANTED TO BUT DUE TO THE WORLD CRISIS WE ARE SO SORRY TO LOSE DIRECTV AND SO EVEN THOUGH NO LONGER CUSTOMER, ALL MY FIVE PLUS HOURS WAIT TIME AND HAVING TO CALL AT LEAST THREE TIMES NOW (MAY HAVE TO CALL IF NO SHIPPING LABEL COMES) THEN BEING CUT OFF RIGHT AWAY AND TAKING UP TO 7 DAYS TO GET A SHIPPING LABEL; IF AND WHEN CRISIS SUBSIDES AND WE NEED TV SERVICE AGAIN, MY WIFE AND MYSELF MAY THINK A GIFT CARD FOR ALL MY TIME AND TROUBLE WOULD MAKE OUR CHOICE BACK TO DIRECTV AND IF NOT THERE WOULD BE NO WAY WE WOULD CHOOSE DIRECTV IF NOT COMPENSATED FOR ALL I HAD TO GO THROUGH TO CANCEL AND 20 YEARS LOYALTY, EVEN THOUGH HATE COMCAST TERRIBLY, MY WIFE AND MYSELF WOULD GO ELSEWHERE AFTER LOSING FAITH, ESPECIALLY AFTER AT&T BOUGHT DIRECTV AND RAISING THE RATES TWO MONTHS LATER AND NOW TERRIBLE CUSTOMER SERVICE COMPARED TO BEFORE AT&T, THERE WOULD BE NO WAY WE OR EXTENDED FAMILY MEMBERS, OUR SONS ETC, WOULD THINK OF GETTING ANYTHING AT&T OR DIRECTV IN THE FUTURE UNLESS A SHOW OF FAITH AND SOME COMPENSATION FROM AT&T/DIRECTV AS WE BOTH ARE NOW 65 AND AFTER 20 YEARS OF SERVICE AND LOYALTY REFERRING FRIENDS AND FAMILY OVER THOSE YEARS.

DIRECTV HAS GONE DOWNHILL AND LOST CUSTOMER SERVICE BEING #1 IN THE COUNTRY TO BEING ALL ABOUT AT&T.

VERY, VERY SINCERELY, MARVIN & MARTI HARRIS [protected] ~ 8633 SE Frontier Court Clackamas Oregon 97015

Below copy of our contact with an AT&T employee that kind of needs some more customer service training as she knew it was directv and not AT&T modems shipping label that i waited that day hour plus to speak with and she sends label to return AT&T modems (never had AT&T but whole conversation was about our 2 Directv tuners, remotes and whole home equipment. Don't know why she wasted my hour and half that day ?
___________________________
SATURDAY MORNING EMAIL FROM
***********************************************************************
DIRECTV(R)
***********************************************************************
Dear MARTI,
We regret losing your business.
Regrettably, your DIRECTV service was disconnected on 3/21/2020.
If this cancellation was processed (or occurred) before the end of your
agreement period, you'll see an Early Cancellation Fee on that bill.

You can always pay your current outstanding balance online when you sign
in to your account. If you have a credit balance, you'll receive a
refund check within 6 weeks.

If your circumstances have changed and you would like to stay with the
best in video entertainment, simply give us a call at [protected].
***********************************************************************
SATURDAY AFTERNOON EMAIL FROM FEMALE REP
Your AT&T Modems (ATC) Return Label is Enclosed
Inbox

Updates
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[protected]@att.com
Mar 22, 2020, 2:34 PM (1 day ago)

to Willwordproc

Dear MARTI HARRIS,

Thank you for the opportunity to assist with the concerns on your order. This email contains a complimentary SmartLabel® (shipping label) to help with your AT&T Modems (ATC) return.

To complete the return, simply click on the SmartLabel link below, complete the Return Form and re-package the item(s). Affix the SmartLabel to the package and drop the return anywhere in the US Mail - in your mailbox, at work or at a Post Office without waiting in line.

Click here for your return label
We apologize that our merchandise did not meet your needs and regret any inconveniences this return may have caused. If you have additional questions, please contact our Customer Service Department at [protected].

Your Tracking ID is [protected]. Visit http://returnscenter.smartlabel.com/modemreturns to track your return package.

We appreciate your business and look forward to serving you again soon.
Sincerely,

AT&T Modems (ATC) Customer Service

__________________________________________________

AGAIN MY WIFE AND MYSELF THINK THIS ALL WAS TOTALLY UNCALLED FOR US 65 YEAR OLD PEOPLE WHO HAVE BEEN SHUT IN FOR OVER A WEEK NOW WANTING TO NOT HAVE BILLS PILE UP WITH NO INCOME COMING IN, AND GOING STIR CRAZY...THIS WAS NO WAY TO BE TREATED AND WE BOTH BELIEVE THAT MY SIX PLUS HOURS OVER THREE DAYS JUST TO CANCEL AND RETURN THEIR EQUIPMENT, WE SHOULD BE COMPENSATED FOR BEING TREATED SO HORRIBLY AND IF SOCIETY IMPROVES THIS DECIDES IF WE WILL EVER GET ANYTHING FROM AT&T OR DIRECTV SERVICE.>>>>>>>> AND ALL OF YOU OUT THERE SHOULD KNOW WHAT HAPPENS TO PEOPLE GIVING THEM 20 YEARS OF OUR MONEY. WE NEED SOME APOLOGY, AND COMPENSATION.

VERY, VERY SINCERELY, MARVIN & MARTHA HARRIS [protected] CLACKAMAS OREGON
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Thank You --- Willamette Word Processing

I have been a customer of DIRECTV for many years. I lose reception and go without television when the weather is bad. I patiently wait for reception to return. This time around there was no bad weather and I did not have reception or any television for over a month. I contacted DIRECTV on four separate occasions. One customer service representative told me to go to the roof and check for any obstruction. That advice was not the smartest, but I went to my roof anyway. No obstruction in my dish and so I called back. A technician attempted to troubleshoot my signal loss code. I was given a service date after my third DIRECTV call. I eventually received a bill for the month I had no television. I called DIRECTV and the representative apologized and said a credit would be given. When I checked my account the representative gave a $10 credit on a bill with a remaining balance of $157.92 for the month of February. I contacted DIRECTV about the bill and was told I had to pay the bill although I had no reception for the month. I immediately disconnected my service before being billed again for service I am not receiving. This is horrible customer service. Why am I being charged for service I did not receive ? I am searching for resolution to the situation. Thank You