DirecTV
Reviews and Complaints

How do I get my installation appt rescheduled? please explain why the incident below occurred. below is pertinent account information.

Order date: 07/19/2017
Directv order confirmation number: [protected]
Directv account number: [protected]

Address: 874 w sherman dr aubrey, tx 76227

The first installation date of 7/24 between 1&5 was given to me on the day I placed the order. I called just before noon on 7/24 to confirm, I was informed the appt was tuesday 7/25 between 1 &5. I verified the date and time 3 times before hanging up. today (7/24) I waited for an installation person until 4:30. I called at 4:30 to confirm that someone was coming and they said someone would be there from 5-7 so I waited until 7. at 7 I called again and they said id there was a conflict. they were going to figure it out and call me back shortly. they didn't call me back. I called again and this time they would be they said someone was in the area and they would arrive between 7-9. I waited to 9 and then called again. I was transferred to someone in the us at my request. she informed me there was no installation appt but could not tell me why nor why all of the people before her told me to keep waiting for the technician.. she attempted to reschedule but was unable too. she transferred me to someone else, after holding fro 10 minutes I hung up. every call required me to talk to at least two people. how do I get this resolved? why should I continue with directtv?

I was overcharged the entire time I had direct tv. Startti by out when I got service I was told that I would get $250. Never did, and I received old outdated boxes that ij paid for till the last day. I was told to throw them out when I ended my service. I had a bad line and was told I had to pay 85 dollars to fix it. I never used that room for more than a year. At the end I was told it should have been free to fix. My bill fluctuated and they should owe me. When I ended my contract I was payed up to date date and asked the guy if I owed anything. I had bad experiences he said no and would like to talk to me later when I had time to keep me as a customer. I said the guy could talk but im sure im ending my service. I kept repeating do I owe anything on a recorded line he said no. Months later I get a bill and it was turned into a colection agency. Now my clean credit messed up. I had so much bad service from direct tv and have so much money into them.

To anyone who cares: I have had DirecTV for about 15 years. U-verse came to are area with Internet, TV and phone. ATT offered a great deal on the bundle package. I ask DIRECTV could I keep my dish and take advantage of the new package. Of course they said no, but gave me an alternative to close my DirecTV account and use U-verse for a few weeks and if I didn't like it then I can get my DirecTV back. So I did but U-verse channels are not user friendly. I request to get my DirecTV back. Now this story will go sideways. DIRECTV did the credit check and everything was fine. The technician shows up at the house and installs all the new equipment and proceeded to activate the boxes. The technician tried but could not so his dispatch told him I had to call in and verify the account. After being on hold for over 1 hour I finally got a clerk. She stated the she will cancel the account because my daughter has an outstanding balance on her account and by her being a relative I had to make sure she pay her account and then I can be re-instated on my old account without any of the discounts. I ask her what that had to do with my account. She stated that my account has to be closed for 2 years before I can get the new ATT discount bundle. She had the nerve to tell me that my daughter had the service at my house. The same dish and account has been at my house since the built it in 2010. I gave her every address we live with that same dish and account. She was very nasty with her language and she was eating something. It just blew me away it what she was saying after having the service for over 15 years. This was most ridiculous crap I have ever heard. I told her to keep her service and had the technician to re-install me U-verse boxes. I thought ATT and DirecTV was the same company. I will never use DirecTV again. My last statement is:
The first is to conceptualize extortion as theft by coercion: when X "wrongfully" threatens to commit some act unless V pays X's demand, X "steals" from V by charging him money for something for which he has no right to charge him.
Theft by Coercion: Extortion, Blackmail, and Hard Bargaining (PDF Download Available). Available from: https://www.researchgate.net/publication/228274393_Theft_by_Coercion_Extortion_Blackmail_and_Hard_Bargaining [accessed Jul 12, 2017].

I know no one will care because these two company are too large and the customer is nothing more than income. Thank you Direct for the ride.

Reginald Nash
7/25/2017

I call last Sunday to order the 35.00 plan and as I was ordering it a ruko was to be mailed to me well I gave him the bank information and my email address and we got disconnect so I called back to cancel it and the lady said it would take up to 48 hours so this morning on [protected] ya'll took the money off his card and we called the bank and they verified that is was direct tv so we called and got the run around and we would like to have the money put back on his account my phone number is [protected] my email address is either [protected]@gmail.com or [protected]@gmail.com n pot shore which one I used but I no ya'll took money that was not allowed to be took off and I would like to see you put back on the credit card that was used

Moved out may 2016 transfer service to someone else they did not pay and direct tv charged my debit card when the person did not pay. Sued in small claims and won today. Need a class action they never had the authorization to hold my card information and me for someone else account who was financially responsible. Because of their actions, I had to close my checking account and destroyed the debt cardit. Had checks that were written bounced and received three days notices all because of DirecTV had no authorization to hold on to my account information.

I am a Not yet customer who s trying to reschedule my install. It has been a nightmare. I signed up at Costco. First I called Direct to reschedule, I was told to call Costco since I purchased there. I called 2 times and was on hold for over 15 minutes each time. I called Direct back and was on hold for 10 minutes before being hung up on. At this point I am just going to wait until they call me to confirm and then tell them I want to reschedule. If direct wasn't saving me 50 bucks a month, I would stay with Dish who has great customer service. Hope I am not sorry.

on 6/3/17 I canceled my service (conformation #[protected]).

On my next billing cycle I received a bill with a $200.00 for early cancelation.

Why was I NOT told about this when I was talking to customer service.

I moved in with my son and he had no service at the time.
He now has Direct TV which I could have transferred to this house had I known.

Please help. I am on SS that is why I am living with my son

I disconnected my service (# [protected]) on 7/6/16. I sent the equipment back and your records show that it was received 9/25/16. Your records also show that I reconnected my service that same day. Why would I reactivate service if I had no equipment? This was an unauthorized reactivation or clerical error on your part. Then, my service was disconnected again on 10/9/16, 15 days later! Does that even make sense? Now I am getting collection calls for an early cancellation fee. I feel the need to dispute this charge! I did not reactivate or disconnect direct tv service for 15 days without equipment. I would like for you to remove the charge and also call the collection agency you have hired to collect this bogus charge so that neither of us will be bothered with this matter again. I also respectfully request that you notify the credit reporting agencies that this was a bogus charge and clean that off my credit rating. Thank you for your assistance in this matter.

I sent the request (Copied above) on june 16, 2017 and received a letter 7/8/17 stating they believed the debt was valid and they attached a spreadsheet that listed all kinds of disconnect adjustments and discounts dated 10/2017, with a final early cancellation fee on 10/10/17. I still dispute that this was an unauthorized reactivation of the account in the first place. I did not have service or equipment to receive such service. They are still expecting me to pay that fee.

I called the collection agency and the best she could do to help me was put a note on the account that I was still disputing the charge (She tried to get me to agree to a payment plan to start resolving the issue and I had to refuse.) the only way to communicate with her client was through written correspondence, there was no one to call for immediate feedback. She did mention that her communication to directv was going to say that I was requesting to see the contract of sept 26/16.

I was just on the phone with a very rude customer service rep and all I needed to do was replace a remote control. She continued to try to sell me a protection package once I told her that I did not want that she continued with her sales talk like I did not say anything. That was harassment to me, when I said that I did not want the package she should've respected that and moved on to assist me.

She continued and you could actually hear her co workers in the back laughing, if this is representive of what your company is about I think I am going to take my business to another carrier.

You indicate that you record all calls, it was on done between 10:40 am and 11:00 am on Sunday, July 16th.

You have lost a good customer, I am done and you can thank your rude sales rep.

I told customer service that I was canceling and moving-and already had another service for cable.
Now I receive a bill?

I requested info on returning the equipment-but no one has sent me a box, etc.

I spoke with
I paid my bill reps and told them the same thing yet once again I have a bill?
Never ever told them to transfer my services to my new address why would I I already have a new one in madison wi
My account #[protected] my old address was 101 hart lane elroy wi 53929

I called for a refund on my direc TV service when it couldn't be hooked up and the third person I spoke to was very rude and talked down to me and then when I told him that I felt like his company just screws military people he hung up on me like an immature child and I want an apology or this guy Charlie fired. he also callede a name under his breath before he hung up and I will not be disrespected all over a refund of 9.00 or 116.91.

I have been a long time Direct tv customer off and on over the years.

Back in June 2013 I had direct tv in Reed city Mi shut off early because I took on a new job back in the Okemos, Mi area which is my place of residence. The Direct TV does not work in Okemos due to trees. The reason I know this is I tried to hook it up when I came back from Tuscaloosa, AL and the rep said it will never work with the trees. Direct TV did not charge me for the service ending early for the tree obstruction issue.

Now when I left Reed city and let the Direct TV rep know to stop services and that there is no way to continue the service due to the tree issue. This didn't seem to be an issue at first. Then of course it was later an issue. After some frustrating calls it looks like it was never worked out because I have a credit agency calling and a charge of $770 on my credit report.

I am looking to get this resolved and stay loyal to Direct Tv in the future when I need the service. Can you help with this issue? Thanks for taking time to review my situation.

James Hall
2321 Kewanee Way
Okemos, mi 48864
[protected] cell

Today, July 12, 2017, I called the cancellation phone support line. I was requesting information when my return box would be here. I gave him the phone number and he curtly said "3 days" . Not sure this was the truth I questioned further in which he stated it to be showing up on my account display.
Ending the conversation . He stated "If you have this problem again don't call this number" After I said goodbye I left the call active in which I heard loud laughing and "party" like sounds.
I thought this was not very business like and I certainly won't tend to ask for directv service in the near future. It seems consistent that there was no survey offered at the end. There is no category for customer service listed in your list. So ignore the "news and Media"!

I called in May of this year (2017) to sign up for a two year contract for the entertainment package and internet. This package is supposed to cost $55 for DirecTV and $30 for the internet. I also have a $10 modem charge and signed up for the $7.99/month protection plan. My first months bill was fine, it included a one time fee which I knew of. Then in the first week of June, an agent CALLED ME to offer me an upgrade on my package for FREE for the first three months. I specifically asked "this is for free, correct?" and she assured me it was. So I told her sure, I'll give it a try. I get my second months bill and I am being charged for this package upgrade, something I was offered for free. I called and they continued to tell me over and over again that this offer was only $23 off a month for three months, not free. I told them that their agent called me and offered something to me for free and I don't intend on paying for it. I told them they needed to put my package back to what I originally signed up for and locked in at for two years, the entertainment package with internet. She apologized and told me she downgraded my package back to the original one. She then put in an escalation case to review what this agent had offered me. She said it would take up to seven days to get a response. It has been at least 14 days since that phone call. On July 4th I had another agent call me and once again apologized for the agents mistake and told me she would be giving me a $5 credit on my bill for the next 12 months because of this issue. Now that would make my DirecTV $50 instead of $55. I call Monday 07/10/2017 to pay my bill and it is still sitting at $174.26. That is WAY too much! So I tell the agent the problem, again, and she kept telling me that I was paying for the package upgrade. I explained to her 10 times that I did not approve a package upgrade that I had to pay for. That one of their agents called me and offered that package upgrade to me for free for three months. She just said sorry, it's not free. I told her I understood that it wasn't free, but it was offered to me for free and they needed to take off that package upgrade and refund me the amount charged on my bill. After 30 minutes on the phone with her she said she set my package back to where it should be and gave me a credit of the partial usage charge for that package upgrade. I call the next day, 07/11/17 to pay my bill. Still $174.26! So the agent (a different one everyday) told me I was being charged for a package upgrade. At this point I am extremely upset. I asked if they keep any records of any of these phone calls, if they make notes on my account of the changes. She said it was just showing my bill. So I had to explain for the eleventh time of what happened. She of course apologized and put me on hold. After a while on hold, she came back and reviewed my bill and charges with me; which I really appreciated. It's a good thing she reviewed everything with me, because I was being charged for a completely different package. Not the entertainment package that I had originally signed up for and not the "free" package upgrade they called to offer me; a completely different package. A package that was still more expensive then the one I signed up for. Plus they had the $19.99/ month protection plan on there, not the $7.99/ month plan that I signed up for. Very sneaky, trying to get money out of me, maybe in hopes I won't notice these changes? I was furious! She apologized again and she said since I was so upset and this was obviously a mistake on their end, she would be issuing me a REFUND for that partial charge PLUS another $5 credit for all of my trouble. That would bring my bill to about $120. I asked if when I call back, would that be my total. She assured me, yes. I thanked her and hung up. I call back today 07/12/2017 to make my payment, and surprise, it is STILL $174.26! So they connect me to another agent. He told me the same things everyone else did, I was being charged for my package upgrade. Frustrated that they don't have any of the "notes" they claim to make on my account; I proceed to tell him the issue for the umpteenth time. I also told him about the conversation I had with the agent the day before. That my bill should have been adjusted to reflect these changes. He said sorry, there was nothing he could do that I had to pay the $174.26 and that all credits would be issued on my next bill. I told him I didn't have the $174.26 and that I wanted to pay what I was told would be my bill after being promised a refund. Needless to say, I was in tears by the end of this phone call which lasted 1 hour and 5 minutes and got absolutely nowhere. I have had this service for two months, and I can honestly say I have never been lied to and treated this way with any other company. As much as I enjoy the channel selection and the great internet service, their customer service is absolutely horrible. So I am just going to have to pay the $174.26 that they charged me, after being lied to multiple times by multiple people and hope that my bill next month will reflect the credits they say they issued me on my next months bill. Unbelievable! I will not recommend this company to anyone and will tell anyone I can about my experience with DirecTV.

I terminated direct tv service in early may and received a credit of $41.42 for the remaining of the may billing period which I had prepaid. Direct tv sent me a statement on 5/16/17 showing this amount as a credit on my account, which I asked them to refund back to my costco citi card. On 6/9/17 I received another statement saying they had issued a credit of $41.42 back to my card. My credit card company (Costco citi card) has no record of this credit being made. When I called direct tv they changed their story and said they could not issue the credit back to the original card (Couldn't give me a reason why) but instead issued a prepaid visa card thru "citi bank" which I never received. When I called direct tv they provided me with a 800 number and told me to call the "bank" directly. The number for the "bank" [protected] turns out not to be a bank at all - does not identify itself as citi bank. There is no way to reach a live representative that can help with determining if a credit was issued or how it was issued. When I did a reverse phone number lookup on [protected] it comes up with a scam alert. I notified direct tv but all they can say is to call the 800 number. Here is the url (http://800notes.com/Phone.aspx/1-800-522-7458) with the complaints for that number. Costco should be aware of how their vendors are conducting business as it could reflect back on costco.

I recently purchased the combo of Internet and DirecTV. The representative I talked to give me all the wrong information about the Internet company. She told me I would be getting a paper bill from DirecTV and the Internet company from DirecTV and the Internet company and that my card would never be charged again. The following week my card was charged $70so I called the Internet company and they said they do not send paper bills there are paperless company. I then called DirecTV to see why they gave me all the wrong information and they said there's nothing they can do about it I asked him to listen to the recorded conversation and they refused I then proceeded with telling them I wanted to cancel everything after talking to a supervisor and the supervisor said that she would connect me to a cancellation but she could not authorize me not having to pay the cancellation fees when in fact the contract is void because everything the agent said to me was false. The only reason I signed the contract was because I believed what the representative told me. The phone call to get to representative took over an hour and she was no help at all. I have never been treated like this from a company from the start

Say! I specifically told a direct tv person I just wanted a one yr tv service plan. Also when the teck came to my house to set me up I again. Asked if I was getting just a one yr contract and he told me yes. To be sure I also jotted a note near my signature on his form he asked me to sign, that I wanted a one yr contract only. Now today. Thinking my one yr contract was near dont. I though to pay the couple months early cancelation
. When t0 my shock. I was told my contrct was for two yrs. Seriously, I asked several of your staff.. Before ordering, explaining I saw the ad o. T. Too for one yr. All seemed ok until today. Please forgive this mistake and allow my cancellation... Others more at fault than i.

I have had my service for 2 years and 3 months now and last April I moved to a different town and when the tech guy came to hook up my boxes he had new ones and I wasn't sure why because all of my equipment was just FINE. He made me feel that because I had moved that I needed different boxes but NEVER told me that it would restart a new contract! So today ( 1 year later ) I called to cancel my service altogether because I am moving and their is already cable there, I was told that I will have to pay this amount for cancelling my contract early.? My 2 year contract was up in April and I do not think it's very fair that I am being told I have to pay extra for something that I was unaware of! i have been a very loyal customer for 2 years iv never missed a payment or anything and that tech sold me into something I didn't even need nor want. So I am filing this dispute and hoping it all gets taken care of the way it should be.. I should never have been renewed to a new contract all because I moved! I would greatly appreciate it if this matter can and will be handled to my justice please and thank you.

My Name is Stephanie Campbell.
Account #[protected]

Starting 5/19/2016 I had service transferred from my old home to my new home. When they installed my receivers they did not install wireless, I had wires running through the floor of open an open doorway, I have a one-year-old daughter who could've easily tripped on those cables. Not to mention is was in a living room so it looked terrible, because we were just moving in we did not notice these cables until the installers left.

6/7/2016 I had them come out to run all of my cable boxes wirelessly, like they should have in the beginning. After they left this time we noticed they ran the dish ground cable loosely to a water faucet that was three feet from a pool. This is absolutely unacceptable, I had them come out to re-run the ground cable correctly. After all the headache I had been through, so far I tried to leave dish network at which time they refunded me a months worth of cable, sent me a $250 gift card, gave me NFL Sunday ticket for free for a year, and lowered my bill by $50 a month on the exception that I re-sign a two year contract agreement.

So I kept service and have them come out on 6/20/2016. They have this date on their records stating: “QA a failed due to water faucet” The new grounding cable was ran.

Fast forward to 7/5/2017 I lost cable and was not able to record or access anything from my main direct tv box (the Genie as they call it.) So I had someone come out fix the issue. The first tech simply changed the RCV cable and left telling me the cable was fixed. When my husband got home to review what he had been done. I my husband was upset and informed me that the technician had given us a cable that

1. Did not work for HD which is clearly the type of box we use.
2. Our main box (Genie) was still not accessing the Internet and allowing us to record shows and that our smaller box was telling us the hard-drive on the Genie was broken. So the original issue had not been fixed. So I had to call customer service and speak with 3 different agents to communicate the issue had not been fixed I had to call customer service again to get someone to come back out, this time they told me it would take two additional days before someone could come to my home.

I scheduled an appointment for 8 AM Friday, 7/7/2017. The day of I get a text message from Dish confirming an appointment for 4 PM. This was clearly not my scheduled appointment time because I work and would have not scheduled a time for 4 PM.

I was forced again to call customer service for the third time now keeping in mind that to reach a supervisor to customer service you have to talk to four separate people, who never remember your information; and never pass information to the next customer service representative; so I end up spending about 30 minutes per phone call just to get someone to help me. I make $75 an hour. So in customer service calls alone they owe me in the range of $225.00. Anyways… they ended up scheduling me an appointment for 6 PM that evening.

At 6 PM the third service tech finally comes out! He takes one look at my Main cable box and tells me “The Genie is fried along with all the cables inside and outside that were attached to it. So he goes outside to have a look at the dish on my roof and looks at the new grounding cable (the 2nd grounding cable) and tells me this is the issue, that the only legal way to run a grounding cable is to my power companies meter. He tells me at this time he will not replace my genie until the new grounding cable is ran (grounding cable #3). But…. He does not have a ladder so I will need to reschedule again ( a 3rd service call) and calls his supervisor to put on the phone with me. This supervisor works for the contracting installer company for Direct TV who informs me that what I have been through since 5/19/2016 is horrendous, apologized and put his best service tech on an appointment at 8am Saturday morning so I would not have to call Direct TV myself. On the way out the door the tech double confirms that I have “6” cable boxes in my home. The fact is we have 4 not 6 boxes in our home, 4. So I find out I had been paying for 2 extra boxes since 7/5/2017.

As you can imaging at this point I am extremely frustrated because I just found out:

1. My second ground cable installation was done in-correctly on 7/5/2017, there for blowing out my cable box. I was told had I not had a surge protector on my TV, it would have been blown as well. And that I was going to need a 3rd ground cable installation.
2. I had been paying for 2 additional cable boxes for the last year.
3. I was on my 3rd service tech in 3 days.
4. I had been out of cable for 5 days.
5. And last but not least I was going to have to contact Direct TV customer service to explain this whole outlandish scenario.

So a final attempt was made to contact a customer service supervisor, which again, as I explained above takes at last a full 30 minutes just to get someone to give you a supervisor. This final call the supervisor actually argued that I did not need my cable box grounded. He would me he would not compensate me another dime. So I cancelled my account. A new supervisor got on and informed me that they would compensate me for the 2 additional boxes I had been paying for, for a year, and that it would be applied to the balance due for breaking my contract.

What should really be happening is I should be allowed to break, null and void, my 2 year contract from 6/2016 since the correct grounding cable was never ran in the proper way and caused lightning to enter the cable wire.

They should then in addition be refunding me in cash for the 2 additional boxes I had been paying for, for a year that I was never given or signed to have.

As you can see from this list:

1. Running cables over the floor through an open living room doorway instead of wireless cable boxes.
2. Then came to fix that and ran the first ground cable to a faucet next to a pool.
3. Then came to fix that and did not ground it correctly again. This time grounding it to a screw in a metal box at the bottom of my house.
4. Charged for a year for two additional cable boxes I never owned.
5. Then my Cable box gets fried by lighting due to number 3.
6. No Cable for a week before a service tech can tell me the real issue.
7. At which this time he can’t fix due to not having a ladder (what typer of service tech does not carry a ladder)
8. 9 calls to customer service ranging 30 min per call or a total of $337.50 if you calculate what I took away from work hours to handle these calls.
9. And in total 8 service techs to my house in a 1 year period.

I think its safe to say I should be able to break my contract with no penalty and be refunded my two additional cable box charges that accumulated over the year because they were added in-correctly.

All of the dates referenced above are on file at Direct TV and were given to be by a supervisor.
I am attaching 3 images:
1. The 2nd ground cable ran with a screw to a medal box at the bottom of my house
2. The fried cable wire inside. The cable on the left is a new cable and the one on the right is the fried by lighting cable.
3. The fried cable outside that was blown off the white cable where it was attached when lightning struck the in-correctly grounded wire.

Please help me resolve this issues as my family has been through a nightmare in a very short one year time frame with this company.

Regards,

Stephanie Campbell
[protected]

I kathy Williams attempt to get service with you around 2/2016, paid a deposit with checking acct., the representative came out twice to my 732 Azalea residents in port allen and could not get a visible connection because of a large tree in my yard. Please remove the reporting off my credit file as if I owe your business. Thanks so much. My contact #[protected], it's really hurting my Credit.