DirecTV review: Directv unjust disconnect and fraudulent practices

On Approximately Friday October 6, 2023, the error message, 726 appeared on my screen and advised me to go online to reset my receiver. In doing so, I noticed a message that a payment was made on 10/02/2023 in the amount of $434.42 and the payment was reversed on 10/05/2023. When I contacted DTV Customer Service, I was informed that my account was closed due to fraud. I explained that I had not made that payment, and I was concerned now that someone had somehow hacked my account and was using it in some way and made a fake payment. Romeo, the representative I initially spoke with, told me that it would take two to three days to find out what was going on withy my account. I asked him for a case number and he provided me with SR# R21-[protected]. Romeo called me back about one hour later stating that I should call [protected] and find out what type of fraud had transpired. I was surprised that he called me back about an hour later because I was expecting the so-called fraud department to get in touch with me. When I proceeded to call the number provided, I could never get anyone on the line. When I called another customer service number and spoke with a male rep he cut me off and stated that I had the wrong department and then he transferred me to a female rep who then transferred me to another department that I found out was COLLECTIONS. This lady proceeded to tell me that my account was cancelled due to fraud and they had to figure out what was going on. She then started discussing my bills and my payments and in so many words saying that I was not paying my account in full each month. She went on to break down all of the charges including the equipment charges. She said I had 7 receivers, which is not true. I only have 6 receivers, but because I do not go over the bill with a fine-toothed comb every month, I did not realize I was being charged for 7 receivers rather than 6. Direct TV is wrong and has been ripping me off for years. This is not the first time that I have had to speak with Direct TV about overcharging me for more receivers than I actually had. I am sure if they go back into their records and account notes over the past year or two, they will see where I have complained about being charged for more receivers than I have. Moving on, after speaking with Karen, presumably in Collections, she told me to wait to see what Direct TV says about the fraud, even though I felt like I was really being punished because I had not paid my bill on time. As far as the $434.42 payment, it is likely Direct TV collections tried to take from my account by debiting it without my permission and it was rejected by my bank before it ever reached my account. Another possibility is Direct TV credited someone else's payment to my account in error and had to reverse the charge resulting in "so-called fraudulent activity." In any case, when I realized my bill was past due and needed to be paid before 10/25/2023, I made a payment of $225.00 on 10/06/2023 and the remaining balance of $109.89 on 10/07/2023. I have spent the last 48 hours, on and off, talking to rep after rep over a mistake Direct TV made in disconnecting my service. There is no way I will open a new account and pay one thin dime to reconnect any services. My credit is excellent, but I will not be treated like [censored] by Direct TV ever again. I want to be refunded for the extra receiver I have been charged for in error for over two years. I am owed $7.00 x 24 months totaling $168.00. I am also attaching a spreadsheet downloaded from DTV Website. What the hell are all of these TV Access Charges ranging from $2.57 to $7.49. When you look at the last bill on my account, you will see where I am being charged for 6 receivers when, again, I only have six.

Direct TV, you won, you successfully severed a 30-year customer relationship! Be on the lookout for your receivers back in the next few days and send me my $168.00 for that extra receiver for which you have erroneously charged me for greater than two years. If this issue is not resolved, I will have no problem taking Direct TV to court.

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