DISH Network
Reviews and Complaints

The bundle packages that Dish Network and Fronteir Communications have together is a scam. First of all I recieved a phone call from my telephone company asking would I like to join in a bundle package with Dish Network. They gave me the sale pitch and told me I could lock in my price for 2 years. They failed to tell me that I was locking a 2 year contract with Dish on Dish's terms. They also failed to tell me after a year the locked price for the phone would stay the same but the price for Dish would go up an additional 25.00 a month.

So therefore Fronteir Communications lied to me when trying to sale the bundle package. I call Dish Network and they tell me that if I have to cancel my network then I will have to pay 379.00 for breaking a contract that I have never signed with them. The only contract that I signed was with Frontier. I feel that I was cheated and lied to because the details were never described to me. I told the lady I never signed a contract with dish. She told me that if there is no contract then I have to pay a 99.00 disconection fee. So I will let everyone know that the Dish Network bundles are scams. I'll let everyone know that cable is indeed better.

Be warned, do not use Dish Network, you will regret it!

I had been a customer of DirecTV for a long time but thought the idea of saving a little money per month ($20) was worth signing with Dish…It was the worst experience I’ve EVER had with a company in my life.

Remember, everything I am about to go over is compared to DirecTV since I had been with them for many years.

From day 1, the interface or user friendliness of how everything was set-up was very UN-friendly. It took many more steps to do simple tasks and at times was flat out confusing but, I kept thinking, “I’m saving $20 a month”. In retrospect, it’s as if all common sense went out the window when Dish as deciding what units to offer OR (and I believe this to be the case) in order for Dish network to compete with DirecTV and save a buck Dish network chose an inferior product...I never had this problem with DirecTV. In fact, it was quite the opposite. I started wondering, did I make a bad choice?

Then I started to notice a common problem with the Dish Network recordings, each show I recorded would have several areas where the screen would go black or fuzz out or several static lines would appear making the recorded show unwatchable or annoying at best...I never had this problem with DirecTV! I called Dish network and, after waiting on hold for a long time, got people that I couldn’t understand because their English was so broken. I told the Dish network CS agent, after several “WHAT’s?” that I couldn’t understand what they were saying. I had to hang up and call back so I could get someone that could speak understandable English. Again, I got someone I couldn’t understand. The Dish network CS agent tried to walk me through some reprogramming and such but it was a very long haul as I couldn’t understand anything. After a lot of time and 2 more calls attempting to fix the issue’s I was having with their unit, the Dish network CS agent suggested I get a new unit. Dish network said, ‘they would send me a new unit and then I would need to send the malfunctioning unit back to them within a few days. They would be replacing the current unit for one that was the same model. I told them this unit seemed cheap and I would like to get a unit that wasn’t so cheap. I was told, “No”, unless I was willing to pay more. The idea was to save money and I didn’t want to spend more on another unit. Besides, how did I know it would be any better?

A week later, I got the new unit from them stating I had a short time to send the malfunctioning unit back. I then noticed there was no return slip to send the unit back. I ended up paying $15 s/h to send their defective unit back. I then started to hook up the new unit as instructed…It didn’t work. Again I found myself calling Dish network CS and again was extremely frustrated with the lack of English. After many hours of frustration and playing IT for Dish network, finally, the new receiver was working. It wasn’t long before I realized, the recordings were just as bad as before. The problems I was experiencing from the other receiver were identical. Needless to say, I was furious and realized I had made a very bad decision in going with Dish network. It was obvious; Dish network had cut corners to save a buck. I should add, DirecTV’s customer service was amazing in comparison. I always understood the person on the other line and they were always courteous.

At this point, I no longer believed in nor had any faith in Dish network, neither their equipment nor their customer service. I was done with Dish network…done with their lousy CS, done with their unfriendly interface, done playing Mr. fix-it and done with inferior Dish network products.

Naturally, I wanted to cancel the service and go back to DirecTV. I knew I would need to call Dish network CS to cancel my account and was dreading the thought. I knew I would be battling just to understand them. I explained everything that took place. They informed me I would have a $300 fee charged for early cancellation. I told them I will not pay that fee with everything that has happened. The Dish network agent said there is nothing they can do. I then told them that I need to speak with their superior. They transferred me, I heard music and then I was hung up on. I called back. Got a new agent who wanted me to repeat the issue rather than read through the notes so I did. Again, the agent said there is nothing they can do and I needed to pay the $300. I told that agent to put me through to their Boss and they did. I spoke with a woman who had me repeat everything AGAIN. She told me there was nothing she could do and I owed the $300. I went round and round with her explaining firmly but professionally, I have been wronged here. I am cancelling your service because you failed to keep me satisfied on many levels and there is no point in continuing to do business with a company that doesn’t care about me or providing nor exercising good business practices. I told her I want to speak with your boss right now as this is going nowhere and before I could finish my sentence…she hung up on me. I called back. I told the 1st rep I want to speak with your legal department. The rep slowly but surely said, I will transfer you to our legal department. I then spoke to another CS rep and again had to explain my whole story. She said I would need to send the 1st unit back. I explained to her that I already did. She said she had no record of it. I told her a Travis at the front desk signed for it about 3 weeks ago and I had a tracking number. She said send her that info and if the original unit was received she could work with me. I sent it to her…and never heard anything back so I called again. I told the first agent I need to speak with your boss. I was then transferred to a supervisor. The supervisor had me explain the whole story again and proceeded to tell me I still had to pay $300. I then told her I needed to speak with the legal department because that person said they would be willing to work with me so long as the Unit was indeed returned. She said they don’t have a legal department for me to be transferred too. I told her the last lady I spoke to was from their legal department. She said the last person I spoke to was a Dish network agent with the same status as her…a supervisor. I told her to let me speak to her boss and she transferred me. The next person I got on the phone said he was it that there was no one higher than him. Again, he had me explain my situation. He then replied stating I had to pay the $300 dollars. I said, so no matter what has transpired…even though your company has not lived up to any kind of satisfactory service, even though your company has inconvenienced me, even though you have wasted many hours of my time in trying rectifying this situation and inconvenienced me greatly. He said, “yes sir you still owe the $300 and you will be charged $15 dollars for each unit you need to send back…

I explained to the agent that I am an internet marketer by trade. I send millions of emails daily, have social sites with huge followings, am skilled in search engine marketing. I told him the way I was being treated was wrong and explained that I would have to use my talents to warn others if this was the route he was going to take. I told him I was going to asked one more time...give him one more chance to let me speak to someone else that could write off the $300. I again offered to pay $150 if he would pay the other half. He said there is no one else for me to speak with and I would need to pay the full $300.

I told him to cancel my account immediately and that I will see to it people hear about my experience with Dish network…he didn’t care.

I expect Dish Network to do the following...

- Refund/write-off the $300 dollars,

- Refund/write-off the last month of service,

- Pay for the receivers to be sent back.

Their sales staff is so good at double speak and fast talk that it's confusing for anyone, plus you can't see in black and white what is really going to be charged. I was told about the monthly fee with no taxes (as they try to protect their customers and fight for them) then 'there was a state sales tax added'. When told about the 'good deals I was getting' it ended up that they got me confused when they mentioned $48.99 and then all the other numbers for this and that... Guess what? Was charged for "processing fee" of $49.99 not authorized; plus the first month of $52.39 (which I did authorize) BE WARY of this Company- They are NOT Dish, they are only a subcontractor for Dish and if you decide to deal with Dish, Deal only with Dish.. These folks are anything but honest.. They would not give the 'processing fee' back. Had to cancel my debt card and dispute with my bank.

Do not give your credit card number to this business. We took advantage of the automatic payment option and NEVER received a bill from them for a year -- not in the mail, not through email, not even clearly identified on our bank statement (they don't put their business name, only an address). When called, we were told to give an email. We did and STILL no bill. Meanwhile, they raised rates and charged for services we never agreed to (or received).

I have asked DISH since July for legal justification for dipping into my account and taking money with no notice and they are indignant, insisting that they get to do it because it's their policy. Well, my family's policy is not to continue to do business with companies that engage in illegal practices. So we're still engaged in a battle with them over termination fees. Their response to consumer concerns? Repeating the same lies over and over -- it's in the contract you signed (of course, it is not anywhere there).

Better yet, if you want to authorize someone to withdraw from your account without having to justify or notify you, authorize me. I'd love to be able to take whatever I need from someone else's account. And then charge them $245 when they stop letting me.

If you're still thinking of doing business with these clowns, also beware that their HD is very poor quality compared to DirectTV and their TIVO substitute a joke.

The Mini Dish Network posted signs locally advertising a free laptop computer with new Dish service

I ordered Dish service from a man named Troy, who I believe is the owner of the company, on October 6th and service was installed on October 8th.

I was promised a laptop within 6 to 8 weeks. After 8 weeks I called about my laptop. Troy had me call his bookkeeper who told me they arrive in 90 days. I called Troy who told me that he tells everyone 90 days when in fact he told me 6 to 8 weeks.

Two weeks before Christmas I called to ask if it would arrive by Christmas. I was told that it would and I could count on it for a present. It did not arrive.

After the 90 days were up I called again and informed Troy and his bookkeeper that I was considering filing complaints against them for false advertisement. I finally got a call back from Troy who informed me that my laptop was mailed to the wrong address. I asked for a tracking number from UPS showing me proof that was the case but nobody would call me back.

Another 3 weeks of messages and no return calls so I called again to let them know I would file complaints if I did not get my laptop and once again that was what it took to get a call back. Troy told me it was in the mail that day and I would receive it in 3 business days.

After 5 business days I left another message that I would file my complaints in the morning if I did not get a laptop or tracking number. Troy sent me a very nasty text message where he states that it is on its way and how he would never lie to a customer. He then called me an idiot, told me that he originally told me it was on its way to get me to go away and told me to do whatever I had to do.

His bookkeeper then called me and informed me she had not sent it as per Troy who asked her to deliver it in person, so he actually did lie.

I ended up driving to Washington state to pick it up myself and it wasn't even a laptop. I was given an Android powered mini book.

I believe it was false advertising for the Mini Dish Network to advertise a free laptop computer and give out an android that only runs applications like your smart phone.

On Jan 17, 2012 Dishnetwork withdraw $550.00 out of my wife and I account stating for un-returned equipment which was not true we moved to a new location and transfered service.So I notified our bank and they stated that I needed to get into contact with Dishnetwork and get a refund, so I di and they told me first I had to wait until the payment they took posted to there account than call back the next day so that they could get this resolved and handled so i did and one of the supervisor for Dishnetwork said he put in a refund for the amount due to us and it would be done ASAP because of their error.Well today is the 24th of January and they now have told me that the funds are released but i have to wait another 3-5 days before they hit my bank " What A Scam" it took them two seconds to STEAL OUR MONEY but we have to wait 10 DAYS PLUS to get it back what a ripp off.Our Rent is past due and our cell phone is passed due and we got a 72hr notice for non payment of rent because they took our rent money and are making us wait on there time.

I recently installed Dishnetwork with one of your sales rep, on 11/23. I told him repeatedly I wanted the America's 250. His supervisor Gary came on the phone later and said I could only get Americas Family Pkge and that they needed an immediate payment of $194.21 plus $49.45 for a total of $216.44. I placed the order with Roosevelt on 1123 for installation on 11/24. I said I wanted to make sure I had the Blockbuster Movie Pass and Roosevelt said it would be included. He said after installation to call customer service and ask for the upgrade. I asked him if more money would be needed for upgrade and he said no that the $216.44 covered the upgrade.
On 1124 the tech came and installed, all went well. But when I asked for the movie pass he said he boxes sent were 625 not compatible and I needed 722. When I called customer service to ask for the switch to be made, they tried to bounce me back to Infinity who had already bounced me to Dishnetwork. I was told I needed to pay $449 to buy the box or $199 to rent it. According to the tech, the mistake was made by Infinity who sent in the wrong info on the boxes.

I tried talking to Dishnetwork but they are standing their ground. Not a a single promise made by Roosevelt was true. When I tried to upgrade Dishnetwork wanted an additional $50. Roosevelt kept assuring us no additional monies would be required. I want the boxes switched. Why should I be penalized when the mistake was yours? Own up and absorb the cost. I called Dishnetwork and was hung up on 5 times!

I don't expect any help from you at all so I am making a complaint to the FCC and the PSC and the CEO of Blockbuster and InfinityDish. You are using the old bait and switch routine to fleece customers. Shame on you!

I spoke with employee of dish network and they said they called me and told me they were going to take like $400 out of my bank account on my debit card. It's not right that you have to have a card to get service.No one called and explained this to me, and the contract was really thick and the man that installed it was in a hurry and didn't read it to me. I didn't have the service long because I had to move in with my daughter due to my health. so they charged me for breaking the contract. I have proof that I moved and was hospitalized and they said it would be okay. As of the past couple months the bank statement has appeared and now I'm in debt because I have a fixed income because I'm disabled. Now my Christmas is ruined. I'm very upset!Dish network took this payment out unknowing to me. I called to cut off the service due to my poor circulation in my legs because I fall due to my heart condition. I hit my head as of getting too hot and was bleeding on one side of my brain. So since I couldn't live alone I moved and could not afford to have the service transferred and dish wanted to charge too much money to even move it. They don't have Internet so I am using comcast for that.I did not receive a return box. dish sent it to a wrong address and seeing that they put the service in my home they would know the right one. There isn't an office where I live nowhere in Tallahassee or in FL at all the office is in Colorado I believe and I still have the equipment due to no return box. So now I have to pay for that also. I thought everything was alright because of my condition they told me they would take care of this problem. I was never notified. I feel dish has taken advantage of me, the elderly. I plan on making a complaint to the bbb when I get done with this one. I ask that Dish network refund my money that has been taken from my fixed income to my bank account. I hope someone reads this that can do something to fix this before I am homeless, there is alot of complaints I see so what's more! I hope that everyone at dish has a merry Christmas because they have ruined mine. Thank you, Alice Ray [protected]@comcast.net, #[protected]

Dish net work came to set up ore install there system at my home and wile doing it thy damage my tv and on top of that when thy install the dish out side thy did not berry the wire and no one want to be responsible for it, i have call and call every time i get some one they keep me holding on the phone for a long long time only to tell me that thy have close the case and on top of that the installer wanted to us the old verizon cable and i told him to run new cable his attitude was very ugly, I think that some other then me should be responsible for the damage besides me "it just not right".

Signed a two year contract with Dish Network. I was quoted a lower rate the first year, and then a higher one for the second year. During the term there was an added increase on top of the increase due to the termination of the sign-up discount after one year. This is illegal. The exact terms and figures appear on the contract. They can't just change the figures just because they feel like it. But they did. What's more, since they have my banking information, I'm told will be penalized if I cancel the relationship with them. This is just plain wrong! Some smart lawyer ought to think about lauching a class action law suit. There are nearly six hundred complaints just on this site against Dish Network. How many millions have they robbed or cheated?

I am a paralyzed disabled war veteran, who received a 48 hour disconnect notice on my television. I called explained my situation, I receive my government monies on the 3rd of each month. I asked for a 5 day extension and was denied by even upper management, and was told I would have to pat an extra late fee, and reconnect fee, they have no heart. Any other utility co I ever had to deal with at least showed some compassion, but not dish network. Here was my second attempt made by chat, was hung up on via phone by B. Kaham supervisor of customer service, and Susan Macheam another supervisor. Here is the chat session with computer like heartless people.
Welcome to DISH Network Chat.
Jasmine (ID: U1J): Hello John.
Jasmine (ID: U1J): How may I help you today?
John wadsworth: I will need a minute or two to type this, OK my name is John wads worth I am a disabled war veteran, and am on a
Jasmine (ID: U1J): Sure.
Jasmine (ID: U1J): I will wait.
John wadsworth: fixed income that is pain by the government on the 3rd of the month, my wife called today
Jasmine (ID: U1J): Okay.
John wadsworth: She was told that dish would not extend our service for5 days and we would like our billing cycle to be on the 3rd
Jasmine (ID: U1J): For security purposes, would you please verify the last four digits of the Social Security Number on the account?
John wadsworth: I would like to email Charles Ergen and advise him how I was treated, can you help me with my situation, I am paralyzed bed ridden and all I do is watch dish
John wadsworth: 6330
Jasmine (ID: U1J): I am sorry your services are scheduled for interruption on 11/28.
Jasmine (ID: U1J): Thank you.
John wadsworth: 6330
Jasmine (ID: U1J): It is not possible to post pone the interruption date.
Jasmine (ID: U1J): Please make the payment of $68.27 before 10/28 to avoid interruption.
John wadsworth: Please put me in contact with your CEO
John wadsworth: Are u there
Jasmine (ID: U1J): One moment please.
Jasmine (ID: U1J): Please be online while I transfer your chat to the supervisor.
*(Admin24/7) Mark Y.AVY has entered the session.
*(Admin24/7) Mark Y.AVY: Hello this is Mark the floor supervisor, give me a moment while I review the chat.
Jasmine (ID: U1J) has left the session.
John wadsworth: I can't believe your company doesn't help out disabled war vets with a 5 day extension, does Charles Ergen feel the same
John wadsworth: that is why I would like to let him know hoe my wife and I have been treated.
John wadsworth: Mark Y .AVY: our you there
*(Admin24/7) Mark Y.AVY: John this depends on the account.
*(Admin24/7) Mark Y.AVY: Your account is prepaid. And prepaid accounts do not have any options to extend.
John wadsworth: mark Y.AVY 5 days is all I'm asking for, if not please put me in contact with your CEO
John wadsworth: Mark Y.AVY our you there, and can you please put me in contact with your CEO, I know your just following a policy.
*(Admin24/7) Mark Y.AVY: One moment please.
*(Admin24/7) Mark Y.AVY has left the session.
Please wait while we find an agent from the CH50 - ERT department to assist you.
You have been successfully transferred to Kelly (ID: QQA) with the Executive Resolution department.
Kelly (ID: QQA): Thank you for Chatting with DISH Networks Executive Resolution Team. My name is Kelly Ouedraogo. In case you need it in the future my phone number is [protected] ext. 70338. Please give me 1-2 minutes to access your account and review your transcript with the previous agent.
John wadsworth: I'm prepaid cause I only get 1200 a month to live on
Kelly (ID: QQA): Thank you for your patience.
John wadsworth: OK
Kelly (ID: QQA): Thank you.
Kelly (ID: QQA): I understand that you are asking for more time to pay your bill.
John wadsworth: Kelly Ouedraogo that is correct
Kelly (ID: QQA): However, being that your account is pay in advance, you have to pay for services in advance.
John wadsworth: I only receive money from the government on the 3rd of every month
Kelly (ID: QQA): I apologize for the inconvenience.
Kelly (ID: QQA): There is no way for us to suspend the due date on your account.
John wadsworth: that is why I would like to email your CEO, and advise my situation, and have my billing date change to the 3rd
Kelly (ID: QQA): You can e-mail your concerns to [protected]@customermail.dishnetwork.com.
Kelly (ID: QQA): Is there anything else I may assist you with?
John wadsworth: your CEO doesn't want to hear from customers

We decided to better our cable service at home and canceled our local cable service to get dish network. Ever since the technician came to install the inital set up, he told us that there were very weak signals and to let them know right away. A couple of days after the service, we made the first call (Freezing and no audio on various channels) and were assisted over the phone. They told us it should be working fine now and the very next day we had the same problem. After a few attempts on the phone, I contacted customer service reps and asked if we could cancel the service since problem cannot be fixed, only to find out that there was no grace period (At the time we were signing up for the new service, we were told we had up to 60 days of grace period to cancel). I spoke with a couple of reps from executive department, basically, they refused to cancel without a cancellation fee, even if there were no service at our location. I asked for a supervisor and was eventually transfered to lily balboa. Lily told me without sending a technician out first, they wouldn't be able to do anything. So we had a technician out that very next day on a sunday. He came out and said that the tip on the satellite dish had to replaced and that everything would work. That very same night, the problem was still there. So we contacted lily balboa. She suggested to replace the receiver, that we would have to re-install the receiver on our own and let her know if it was then working. We did not receive the receiver until almost a month later (The local us postal service carrier picked up the receiver box along with my regular shipments, thinking that it was part of my shipment, filed a claim with usps and the box was eventually returned to us). As instructed, we tried to install the new receiver but it said to contact the service tech on the phone, so we did and were told a service tech had to come out. We contacted lily balboa and told her that, and she scheduled another service technician to come out right away on a sunday. That service tehnician happened to be the same service tech that came to replace the tip of the sallelite dish and he spent a couple of hours trying to fix the problem but he clearly told us that he didn't know why the signal was weak, but probably due to the trees around our home. An hour after he left, we had the same freezing and no audio. We contacted lily back and was finally told they will cancel our service without any cancellation fee. I asked if we could get refund for all the monthly services, and she stated we had held the receiver too long (While it was lost in the hands of usps) and that the other 2 receivers were working fine so there would be no refund for any of the 5 months service that we received no service on.in the meantime, they had charged our credit card for $390 on the 2nd receiver and even if the technician hand carried the receiver back to his office and showed received in their system, they did not refund until after a full month almost 6 weeks later, and that was only after I continuously contacted the customer service to check on the refund. We finally received a refund of $357.17 (After they still deducted whatever service fee for that month) and after all this trouble, I was glad that it was finally done and we did not have to see or hear from dish network again. But I was wrong! We received yet another bill (Final bill it says) for $32, 24 for the return of the 2 receivers - $15.00 each plus tax. The bill says they will charge our credit card. We are going to cancel this credit card because we cannot feel comfortable knowing that dish network has our credit card number on file and will keep using it and for continuing to charge us whatever they can without even giving us any refunds on the non-service they provided. On top of all this, their customer service, mainly the executive department, unfortunately for us, lily balboa told us that she was the "top of the top" and that there wasn't anybody above her, except for the owner. One thing... At the time lily told us she will send us the boxes so that we can return the receivers, she told us we had to return it within that a couple of weeks or we will be charged for another month service fee, however, she would not overnight us the box and told us it would take up to a week for us to receive the boxes and another 2 weeks to process it through their system. I told her that did not seem fair if we can only ship back in the boxes they provided so we basically had no control over when we can get the boxes, and might be charged for another month of service fee on something that we could not control.
I will never go near dish network and hope to never see them anywhere again! And personally, I feel that lily balboa should not be anywhere near customer service and she clearly does not have the customer's best interest, except to take their money and continue to harass them with more additional fees. There is no such thing as customer service or customer courtesy at dish network as long as lily balboa is the "top of the top".

I was a happy customer when I first bought dish network service. Bragged to my co-workers and neighbors about the service. One day, a co-worker told me that he tried the service because of what I had told him. He said that he got the new updated receiver with the capability to watch tv from his cellphone for free. I thought wow, that's great! I will call to see if I can get the same offer. I called and had a wonderful agent tell me that I could get the same offer but it would have to be on my 1 year anniversary date. It was only 2-3 months away, I thought no problem, I can't wait.

A couple of weeks prior to my anniversay I called customer service to see how the upgrade would take place. Would they send a technician to switch out the boxes or send it through the mail. I was informed by this agent, that there was nothing in the computer indicating any such offer was given to me. He then quoted me $800 for the same equipment promised to me that would be free on my anniversary date. I politely declined and although I was disappointed, didn't think anything of it. I was certain that I was given the offer because the agent also gave me a couple of free PPV movie vouchers that they sent by email and I got the email to prove it.

Well, on my anniversay date, one of my receivers goes dead. Just shuts off. I contacted Dish Network and was told that to replace the receiver with an upgraded one would be $500. I declined. I asked to turn it back on and was told that they were sending a box to have it returned. I was told they were going to replace the box. I returned the dead box. I received nothing. I called to ask about the replacement box, they said that the system said the box was being replaced. I got emails confirmign they shipped the empty box for me to return my dead box. I got an email stating they received the box. I got no email stating the replacement box was being shipped. I called several times to complain that my contract was for 4 TV sets to be on the system and I only have 3 now. This time I was quoted $650 just to get the original receiver back.

I waited a few more weeks then called and cancelled my service because Dish Network had changed the service from 4 TV sets to 3 without my permission and no explanation. Dish Network proceeded to TAKE a cancellation fee from my checking account. I disputed the fee before they took it, after they took and with the bank. After the bank allowed it to be taken out without my permission, I closed my bank account and filed complaints with the bank and its consumer protection agency that they allowed a withdrawl from my account against my will. I paid about $225 for a cancellation fee, about $45 to ship the equipment back. When they asked for the little box on the actual satelite dish, I explained that its on the roof of a 2 story home (practically 3 stories in the air), I was told that I could pay $75 for someone to come out and get it. So I had to risk serious injury or death to climb all the up there and get it.

After all my complaints and talking with excutive resolution person, dish network gave me a $50 refund. Then the bank mysteriously bounces the last monthly payment $112.50 several weeks after I had closed that account stating that the funds were not there. This monthly charge was for the month after the date I closed the account. Then dish network begins to call me regarding the payment. I state that the charge was for a month that I did not have servie and I would like a refund of all the charges related to your changing my service without my permission or agreement. They stated that the $50 was their offer. I replied that it wasn't satisfactory and to reconsider. They continue to think that I am not entitled to anything more. Now they have bill collectors one after the other contacting me.

This is a horrible company. They have actually gone as far as to erase all the communications from my account. I have emails, phone records, bank records, etc. The person at the excutive office told me that technically there were only two notes, one when I opened the account, another when I closed it. I hate conflict and the chore of fighting against unscrupulous people but it seems that I have fight Dish Network. First I am gonna tell my story everywhere and every way I can (so I apologize if you have seen it somewhere else), and it looks like I will have to take this to court to get it resolved. What a waste of time!

Avoid Dish Network if you can. They will promise you things and not honor them. They will charge you mercilessly for a cancellation fee, shipping charges, and any other fee they can dream of, and if you think that fighting your way to get the attention of their excutive customer resolutions person or department will help? then you are in for a very rude surprise. The notice in the mail that they are going to take their cancellation fee whether you like it or not was the last straw for me.

Beware, if you are to subscribe to dish network, some technician will be crawling around in your attic to install the two cables from the dish to the reciever box. Two cables for one box. Forget using the existing cable installed in your home as a second one will be needed and the installation will come in the easiest way possible to the technician, holes in ceilings, holes in wall, cables running down the side of your home, whatever it takes. Also the equipment is so antiquated. I had dish several years ago and quit to get fios. Due to a move, fios was not available so I went back to dish network. 7 years later and they have the same equipment. No upgades to their equipment. Do not let any sales person lie to you, if you record a program, you will have to watch that program or something else already recorded unlike the newer up to date equipment offered by most othere. Unfortunatley, I am stuck in a 2 year contract and cannot wait till it is over!

Dish network charged me $355 for the cable boxes that I returned and even got the confirmation from them that they were returned.
After calling them they said they would return the money in 3 to 5 business days.

I was with dish network for a year and 2 months. their pamphlet states you pretty much just need 1 yr of customer service exp. which I did. I never worked at a call center before nor am I really good with computers. I was still learning how to type and talk at the same time still. the training was ineffective in my opinion. there were many techinal/billing issues that was very unclear as to what the solution would be. all stats were good except aht (average handle time). it wasnt like I was chit chatting on the phone. many times you need someone to help and their isnt a supervisor in sight. your dealing with senior citizens terminology : clicker as opposed to remote. many customers having 2, 3 4 issues on one call. using aftercall was discouraged from being used at all to take a break, when you were just screamed at by hostile customer upset because they have no signal. for the first six months I was pretty nervous about getting terminated for a non negotiable. they have a customer satisfaction survey a caller takes when finished speaking with agent. 5 is the best score. 1 is the worst. a senior citizen gave me a one because I was supposed to call him back after doing some troubleshooting off the phone, which I tried. spent 5 minutes trying to get a hold of the customer. left detailed notes on the account as to the situation. the phone would ring 12 times. but still, I got a 1 for something out of my control and can affect your metrics in a big way. for quality assurance I got 10 points taken off my overall score for not resolving customer issue. which I did. the person who monitored my call stated that I did not resolve customers issue because I did nt leave detailed notes on the account. but the customer needed a replacement receiver. which is what I did. account shows my id number including the time the ra was sent to the customer. the score was never overturned. I can honestly say I was miserable. when I was terminated, they called me to the front. they sent someone to gather my belongings. I was not allowed to go back to my desk. they went in my desk. tossed all my personal stuff in a cardboard box and had it waiting for me at the frontdesk. I ve never been fired before. it definitely was an experience. it taught me a lot. that working at dish network was not about making sure customers issues are resolved but to hurry off the phone to get to next customer. thank you dish network, and there is no sarcasm when I say this, that you taught me a valuable lesson in life: that anyone is expendable even if they are doing the right thing. I wasnt fired for going against company policies. I wasnt fired for being absent. I was fired because I took a little extra time to make sure I was doing everything the right way. you' have forced me to push myself. and I have. where im working for a company that relies on helping people. discretion to anyone seeking employment with dish. its a demanding environment. stressful environment. one that gets rewarded with ice cream and candy. food to keep you glued to your computer. their metric system needs to be looked into. its really unfair. and trust me to those in the elusive coporate office, im not the only one in your call centers that feel this way. I challenge you. to do our jobs for 4 weeks. and see how you fair.

I signed up for Dish Network and I'm currently under a 24-month contract with them. I signed up for their currently cheapest programming, $24.99 package that included USA, Lifetime, CNN, and many others - over 60 channels total. I had some financial issues, and I had my service with them turned off for a little less than two months. I called and asked for them to turn my service back on. Without telling me, they charged my bank account $297.50 - which is more than 11 months service fee - without even bothering to tell me. I assumed that there would be a charge, late fees or a small charge for reconnecting my service, but I did not expect for three hundred dollar charge without at least telling me. As soon as I saw the charge, I called them, and they agreed to give me a refund of $213 - which I still, a week later have not received.
On top of that, they reduced the channels I can now watch - blocked many basic channels such as CNN, USA, TBS, Lifetime, and many others without telling me - and still charge me $24.99 per month saying since my service was off, I lost all the "extra" channels offered to new customers - so that now, if I wanted the same package I was watching before, I would have to pay $34.99 for it. This all without telling me, and on top of that, charging me full price for the months when my service was turned off - and then some! They refused to refund me any of the $84.25 charge - which is way more than two times $24.99 which would have been the charge for two months service had I had my service on.
I am now under a contract with this company for 14 more months so they could not care less if I get to watch TV or not, and for what price. They know I'm stuck with the contract, so they reduced my package, billed me tremendously for the time my service was cut off, and refuse to return my money. I just spoke with Josh, badge WK5 who explained to me that there is nothing he can do - that by not having my service on for two months, I have no right to the channels that their website shows are included in the $24.99 package. This company is a total rip-off!

I have had one of your technicians live at my home. Upon his arrival he wanted to set up his illegal black box. I said no and we continued to argue. He also upon his arrival asked to store a tremendous amount of wire in my garage stating he had purchased this wire from a dish network technician for onlt $25 per roll instead of the $100 per roll you folks charge him. So when he moved out with a police escort, he had left the wire fearing police might ask about the wire. He has wanted to retreive the wire, and I have insisted that it needs to go ot the rightful owners. So we dont get along. He knows I am treying to turn him in. And he is trying to serve me with papers to keep me quiet. I hope you take pride in your company and wont let your technicians be theives. He takes alot of money for tips from his clients and does his own wall fishes at only $40 cash instead of your $49 fee. He sees on the orders that it shows the old wire in place when it is really new. So he will call it in as needing new wire and upgrades the job and his amount he makes. He gors to lunch and then he is done with the new wiring job calls it in as a new install and gets his $45 or so dollars on top for that. I am a direct witness to this and will testify for you. But I need someone there to take this serious. This man is a theif. He takes a drug test with a fake urine bladder you can buy at your local head shop. He never can take a clean test without it. So Beware of those fake urine bladders. And he also is training alot of your valued technicians how to be crooks also so they can make bigger miney also. The Man s na, me is Daniel Rettig, . His bosses name is Tom he is asian. U have met him. I also called him with this and he did nothing about it. He still hired him after I told hgim that Danny was dirty. So Im not happy how you guys run your business. Danny ran wire for a new accout for my mother and ruined her roof. I paid $1, 600 for the one side and the bigger half still needs done before winter. So please take me serious. Thanks for reading Ron Ferenz [protected]

A tech from Dish re: damage caused to my roof and attic from the Dish Network install. The next day the boss of this rep completed the same inspection and took photo's. In the meantime a rep from claims was assigned The 2nd rep requested I get two estimates for the damage repairs and submit them to him. The estimates were completed and submitted. Note that both Dish reps verbally stated to me during the individual inspections that the damage was clearly due to the installers cutting a "gaping hole" in the attic vent. In the meantime the corporate claims rep insisted that they need to send out another contractor of their choosing. The contractor called to schedule an appt. that afternoon but in the evening called me again sounding drunk and calling me by the incorrect name and hung up. After looking this contractor up on the internet I found he is not a contractor at all but a individual the specializes in “creative barnwood projects”. This "contractor" then called me at the last minute on the day of the scheduled appointed and canceled. Today I received a call from the claims rep stating they only thing they will cover is the damage to the attic vent and not all the water damage in my home. This company is unprofessional and feels they are not accountable to repair damage caused by an inproper install. I have never dealt with a company like this before and hope to never again