DISH Network’s earns a 1.8-star rating from 1351 reviews, showing that the majority of job applicants are dissatisfied with recruitment process.
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bad equipment, hidden charges
I am a new customer to Dish and just moved from cable due to International channels. It has not even been a month that I have encountered problems with their equipement. When their tech came and installed their equipment, there equipment was faulty and I complained about it 3 times, They send me a new Joey box and again it was defective, the sound would break. On subscribing to their service, there representative never told me anything about their hidden charge of a one time fee for their equipment. I had negotiated a price with them before moving from cable and in my bill the price was higher. Also a hidden fee for their tech to come out and install the dish and receivers. Also their is a one time fee for HD. I am paying monthly fee for their equipment and HD channel and they want me to pay fee of $415 which is totally nonsense. I spoke to their customer service who were not helpful AT ALL. I WOULD NEVER RECOMMEND THEIR SERVICE TO ANYONE. PLEASE DO NOT USE THEIR SERVICE AS THEY WILL RIP YOU OFF. If anyone out there can help me out and let me know what steps to take, I would apprciate it
The complaint has been investigated and resolved to the customer’s satisfaction.
someone used my social #
I got statement bill from Dish that i had just open up a new installation with t.v. and cable. The address is right but i did not order any installation of a dish hook up.. The name on the statement is wrong not my name. Bill was created on 9-1-2012 and the account #[protected]. I need an affidavit from from you guys. Dish needs it before they can start investigating this problem and hopefully they can get my name clear. Please send me an affidavit as soon as possible. thank you very much.
The complaint has been investigated and resolved to the customer’s satisfaction.
This can be a very frustrating situation and I would be happy to assist you. Please send me an email at becki.barned@dish.com. We can certainly get this correct right away!
Thank you!
Becki Barned
DISH Internet Response Team
becki.barned@dish.com
"I need an affidavit from from you guys", no one here is going to write anything for you, we don't even know you. You might want to just send dish network proof that you are not the person that ordered it.
termination fee
Six months ago my wife and I called to cancel our service (Spring 2012) we originally started service in Spring 2009. We only wanted to cancel our service due to the rescission and continue downturn of the economy. My wife and I both had rescission resistant jobs in different fields. But due to the economy both incomes have dropped and our household income decreased by $17, 000. So are tried to get rid of all nonessential services. Dish told us that we still had to pay a $200 fee but we told them our contract expires in Spring. They told us no and that it actually expires in December 2012. So we decided to try to wait it out as we can not afford $200. Now our service got downgraded to 3 channels with no local channels as a result in non payment. We can not give then money we do not have! Anyway we thought our bill would then not increase, but to our horror we are still getting charge $64.95 per month for our 3 channels that we do get ( ch.130, 131 &184). My wife and I had hoped that they would cancel our contract and just make us pay the amount that we owe, but if we cancel we would still owe the $200 fee. My wife and feel that this is their fault for not trying to work with us and waiving the fee six months ago.
You know times are tough and if they would have just waived the fee six months ago we would not have this problem. As we would have cancelled! But we are locked in or trapped buy this company until December 2012 as there is nothing we can do. We feel all they care about is the money and not the customers. We told them we could not afford this and now they see the truth!
The complaint has been investigated and resolved to the customer’s satisfaction.
george_wisconsin,
I'd be happy to help you with this issue you've posted if you haven't already spoken to someone to get it resolved! The best thing to do to allow me to look at everything on your account is to private message your account number to me. Thank you for your efforts and I'll look forward to hearing from you!
avoid at any cost guys
Be warned - do not use dish network…you will regret it! I had been a customer of directv for a long time but thought the idea of saving a little money per month ($20) was worth signing with dish…it was the worst experience i’ve ever had with a company in my life. Remember, everything I am about to go over is compared to directv since I had been with them for many years. From day 1, the interface or user friendliness of how everything was set-up was very un-friendly. It took many more steps to do simple tasks and at times was flat out confusing but, I kept thinking, “i’m saving $20 a month”.in retrospect, it’s as if all common sense went out the window when dish as deciding what units to offer or (And I believe this to be the case) in order for dish network to compete with directv and save a buck dish network chose an inferior product... I never had this problem with directv.in fact, it was quite the opposite. I started wondering, did I make a bad choice? Then I started to notice a common problem with the dish network recordings, each show I recorded would have several areas where the screen would go black or fuzz out or several static lines would appear making the recorded show unwatchable or annoying at best... I never had this problem with directv! I called dish network and, after waiting on hold for a long time, got people that I couldn’t understand because their english was so broken. I told the dish network cs agent, after several “what’s?” that I couldn’t understand what they were saying. I had to hang up and call back so I could get someone that could speak understandable english. Again, I got someone I couldn’t understand. The dish network cs agent tried to walk me through some reprogramming and such but it was a very long haul as I couldn’t understand anything. After a lot of time and 2 more calls attempting to fix the issue’s I was having with their unit, the dish network cs agent suggested I get a new unit. Dish network said, ‘they would send me a new unit and then I would need to send the malfunctioning unit back to them within a few days. They would be replacing the current unit for one that was the same model. I told them this unit seemed cheap and I would like to get a unit that wasn’t so cheap. I was told, “no”, unless I was willing to pay more. The idea was to save money and I didn’t want to spend more on another unit. Besides, how did I know it would be any better? A week later, I got the new unit from them stating I had a short time to send the malfunctioning unit back. I then noticed there was no return slip to send the unit back. I ended up paying $15 s/h to send their defective unit back. I then started to hook up the new unit as instructed…it didn’t work. Again I found myself calling dish network cs and again was extremely frustrated with the lack of english. After many hours of frustration and playing it for dish network, finally, the new receiver was working. It wasn’t long before I realized, the recordings were just as bad as before. The problems I was experiencing from the other receiver were identical. Needless to say, I was furious and realized I had made a very bad decision in going with dish network. It was obvious dish network had cut corners to save a buck. I should add, directv’s customer service was amazing in comparison. I always understood the person on the other line and they were always courteous. At this point, I no longer believed in nor had any faith in dish network, neither their equipment nor their customer service. I was done with dish network…done with their lousy cs, done with their unfriendly interface, done playing mr. Fix-it and done with inferior dish network products. Naturally, I wanted to cancel the service and go back to directv. I knew I would need to call dish network cs to cancel my account and was dreading the thought. I knew I would be battling just to understand them. I explained everything that took place. They informed me I would have a $300 fee charged for early cancellation. I told them I will not pay that fee with everything that has happened. The dish network agent said there is nothing they can do. I then told them that I need to speak with their superior. They transferred me, I heard music and then I was hung up on. I called back. Got a new agent who wanted me to repeat the issue rather than read through the notes so I did. Again, the agent said there is nothing they can do and I needed to pay the $300. I told that agent to put me through to their boss and they did. I spoke with a woman who had me repeat everything again. She told me there was nothing she could do and I owed the $300. I went round and round with her explaining firmly but professionally, I have been wronged here. I am cancelling your service because you failed to keep me satisfied on many levels and there is no point in continuing to do business with a company that doesn’t care about me or providing nor exercising good business practices. I told her I want to speak with your boss right now as this is going nowhere and before I could finish my sentence…she hung up on me. I called back. I told the 1st rep I want to speak with your legal department. The rep slowly but surely said, I will transfer you to our legal department. I then spoke to another cs rep and again had to explain my whole story. She said I would need to send the 1st unit back. I explained to her that I already did. She said she had no record of it. I told her a travis at the front desk signed for it about 3 weeks ago and I had a tracking number. She said send her that info and if the original unit was received she could work with me. I sent it to her…and never heard anything back so I called again. I told the first agent I need to speak with your boss. I was then transferred to a supervisor. The supervisor had me explain the whole story again and proceeded to tell me I still had to pay $300. I then told her I needed to speak with the legal department because that person said they would be willing to work with me so long as the unit was indeed returned. She said they don’t have a legal department for me to be transferred too. I told her the last lady I spoke to was from their legal department. She said the last person I spoke to was a dish network agent with the same status as her…a supervisor. I told her to let me speak to her boss and she transferred me. The next person I got on the phone said he was it that there was no one higher than him. Again, he had me explain my situation. He then replied stating I had to pay the $300 dollars. I said, so no matter what has transpired…even though your company has not lived up to any kind of satisfactory service, even though your company has inconvenienced me, even though you have wasted many hours of my time in trying rectifying this situation and inconvenienced me greatly. He said, “yes sir you still owe the $300 and you will be charged $15 dollars for each unit you need to send back…I explained to the agent that I am an internet marketer by trade. I send millions of emails daily, have social sites with huge followings, am skilled in search engine marketing. I told him the way I was being treated was wrong and explained that I would have to use my talents to warn others if this was the route he was going to take. I told him I was going to asked one more time... Give him one more chance to let me speak to someone else that could write off the $300. I again offered to pay $150 if he would pay the other half. He said there is no one else for me to speak with and I would need to pay the full $300. I told him to cancel my account immediately and that I will see to it people hear about my experience with dish network… he didn’t care? I expect dish network to do the following...- refund/write-off the $300 dollars - refund/write-off the last month of service - pay for the receivers to be sent back.
The complaint has been investigated and resolved to the customer’s satisfaction.
elockcid,
I've reviewed your situation and found it interesting! I'm sorry to hear about the runaround you went through in trying to get it taken care of and would be happy to help! In order for me to gain a full understanding of what's going and what happened, could you please send me your account number in a private message so I can look over it? Your cooperation is appreciated and I look forward to speaking with you!
Niele,
I saw your post and would like to help! If you could please private message me your account number, I'd love to take a look at everything and provide the appropriate resolution! Thank you for your efforts and I'll look forward to hearing from you!
I was thinking about making the switch to dish so I could watch the new Glenn Beck channel. Not now. Thanks for the heads up. It confirmed that nagging feeling I had in my gut.
I am presently experiencing very similar issues myself. An email, a letter and five phone calls have done nothing to get my problem resolved.
rec'd bill a full year after we disconnected
My parents had Dish for 2 years. It was a nightmare from day one. They NEVER got a clear signal in one room, and the picture was always going out. Four different installers, all blaming the previous for not doing the job correctly. Even a supervisor came out and STILL there were problems. They canceled their service after their 2 years was up. That was 7/18/2011. Today, 7/27/2012, they get a bill from them for $65. When i called, they stated that, "well your parents had Wild Blue internet, correct?" NO, they never did. Then it was "oh, let me check this out". After being on hold for 15 minutes, they come back and tell me the $30 is early termination (wrong) and the other $30 is for the materials they sent us to return the equipment! I said, "what the heck are you talking about?" He said that when THEY supply the materials to return the boxes, it's a $15 fee for each box! I said "I'm sorry but that is complete BS, when I had DISH and canceled 2 months before my parents did, I NEVER got charged for any materials to return the boxes!" I feel they are trying to take advantage of my parents because the bill is in my dad's name, and he is 82. Why is this bill coming a YEAR after disconnection? DISH is a scam. They will not get ONE dime from my parents. I was actually considering going back to them since I never had a problem. This has convinced me I NEVER will again!
The complaint has been investigated and resolved to the customer’s satisfaction.
kateybear728,
I can understand your frustration from that after reviewing your post and would be delighted to assist you in getting that resolved! Could you please private message your account number so I can look over it and see what I can do to get it taken care of? Thank you very much for your efforts and I hope to hear from you!
deceptive practices
extremely poor service signal in and out, they charge for cancellation of something which never worked, then deny everything.
Customer service is rude and otherwise non-existent.
The complaint has been investigated and resolved to the customer's satisfaction.
I can not believe how I was deceived and then billed $480.00 for termination after less than a week. The deception began when I ordered both TV and Internet bundle from Dish Network (and no one else). The sales person had no problem selling me both products together. The sales personal also failed to mentioned that the internet service would be done by a third party called FRONTIER. The sales person never mentioned this little fact. After a couple of days, I get a call from Frontier about internet installation. I asumed they were just contracted by Dish Network to do the installation, but I then find out that they are a total separate company and have nothing to do with Dish Network and had separate billing (remember I never called this company I only called Dish Network). At that point, I felt deceived and had a bad feeling about this, and I should have canceled my service right then and there. But I let them do the installation, after which we found out the modem they install was faulty and they proceeded to want to bill me to fix it. After going back and forth for a couple of day I decided to terminate everything. Even though I was told that their was a 30 guaranteed by the sales person, unfortunately for me I did not read the numerous pages within the contract, in which their was no guarantee mentioned. After I canceled with Frontier, I called Dish Network in which they proceeded to bill my credit card for $480.00 for less than a weeks worth of service. It started with the sales persons deception and ended with me getting stuck for $480.00 in the end. I plan on beginning a new website advertising how Dish Network deceives their customers, I can not tell you how disappointed this whole experience has been and they had absolutely no compasion.
meowmommie,
It's a pleasure assisting you with this situation via private message and I'll look forward to following up further!
yea it's me again, i'v heard nothing from dish network about working this out, they still stole my money i believe illegally, i had decided to wait till the first of the year to start my complaint again, since dish pulled their stunt, i normally have low blood pressure, these guys brought up my b/p up to 140/91, i normally run 90/60 or so, i wanted to be around for christmas, since i'v already had a stroke i didn't want to have another before christmas, but now i'm ready. so if this mike or whoever is real, and is important enough to do something about this, and REALLY wants to help me then please bring it on, you know how to get ahold of me. thanks and have a good day.
wow just wondering id dish even cared to read my complaint, i know who will thou...O-Yea colorado attorney general!
meowmommie,
I came across your post and wanted to assist you in getting this sorted out. Please private message me with your account number and PIN so I can review your information and see what's going on. Thank you.
RamseyMS_Dont go with Dish,
I'm sorry to hear of your predicament with the installation and would love to help you if you could please private message me your account number and four-digit PIN so I can take a look! Please understand, also, that the sales representative will create the work order for whatever services and equipment are requested by the customer. I hope to hear from you so we can get this straightened out. Thanks!
i called dish on nov 17th or 18th, i paid my bill through the automated machine(a$$ in the box), when the machine stated me paying for $101.78, i said yes, then the machine repeated and said thankyou for your payment of $203.56, i was no i don't think so because i couldn't afford to pay the whole amount, and haven't been able to for several months, but honestly would if i could, but can't because of being on disability, and on getting $710.00 per month. so when i talked with customer service about this mistake, i was under the impression that it was takin care of, she had cancelled the check and she repeated my check info for the $101.78, she didn't say anything about a 20 day wait to get my money back. so sunday i got my weeks worth of mail and got an over draft charge for $25.00, then i opened the dish bill and realized that they charged my bank for the whole amount of $203.56. so i called dish to see what can be done about what i feel is their mistake, so about one in a half hours and two hang ups later i was told i wasn't going to get a refund or was they going to pay the $25 od charge, because that amount that accidentally got paid was the full amount due, so they can't refund my money of $101.78 + $25 od fee, ok so after i spoke to the "office of the president" who you would think could help and override the system and be able to give a refund refuses to do so even after explaining that their mistake caused an od charge from my bank and that i'm on a limited income, and that i won't be able to pay electric bill or other bill depending on what their mistake causes me, but he don't care. so today dec 2nd i called a number that i thought was the corporate office, but when i called i was sent to the Philippines and spoke to the "office of the president" and was told the same crap, basically they still don't care, to bad for me. i don't mind speaking with someone in another country, i just need these folks to not be rude, not hang up on me, not put me on hold for ever. also, when i call an obviously american phone number that's who i want to speak with, a person in america. reading other complaints others have had with dish network makes me think if dish is lying to cover their butt to the colorado BBB, stating they can't get a hold of the complainers, i know for sure if dish (in america) gets a hold of me in the ways i set forward they will get me. i'v been a customer for about 6 years that i know, haven't had issues like this at all, have had issues with the machine not working right, and the customer service reps saying one thing and then another saying it didn't happen to make me feel as if they're calling me a liar when am not and don't go around practicing it as if it was a job like alot of others who lie like it's their job, i doubt that they could collect unemployment for quitting their job;-) all i ask is this one time to refund the amount that you know you shouldn't have gotten, and replace the od fee, u have refunded alot more to the others who have also complained, so please do me the favor and please give me back my money, and don't turn off my service to be mean, you know i haven't been able to pay in full for months maybe years, you know you get the money every month, so why all of a sudden would that change, especially around christmas, which by the way because of this holding my money hostage thing means i also can't buy presents for my family, buh humbug, you must not believe in santa.
Absolutely brand new Dishnet customer as of 15:30 hrs Eastern on 12/02/2013. By 16:00 hrs the same day I was an upset Dishnet customer and after 30 minutes on the phone with customer service I am a HOSTILE, DISATISFIED AND DECEIVED
Dishnet customer!
DO NOT GO WITH Dish Network SAVE YOURSELF A TON OF AGGREVATIONhere is how our experience went.
My wife called and thought we were getting The Hopper and HD. The installers come out, state simply "We are with the Dish Network here to install the service you ordered. The installers finish, hand me a busted screen PDA saying "Would you sign here and initial there stating we performed the imstalation". After I sign my wife asks "How does the Hopper functionality work" and the installer says "ohhh this isn't a hopper system it is a STANDARD definition DVR system.". I ask how we fix this and he says "Well we dont have the HD equipment with us but if you just call customer service they will take care of it for you". From that point on I only heard about how it was going to be additional fees for equipment, 460.00 dollar early termination fee if we want to cancle and how the installers told us exactly what they were installing when they arrived (lies lies lies they didn't advise us of anything other than who they were and why they were here).
My absolutely favorite response from the office of the president mind you now was "Well you saw the equipment being installed you couldn't tell what you were getting!". OMG these people, as a combined group, are at the very least the WORSE customer service experience I have ever had the displeasure of dealing with. Worse is I have to believe it is encouraged and TRAINED dysfunction due to the consistancey of the answers (thou the office of the president gets extra points for what I believe to be the individual creativity in providing horrible customer service.)
You stand warned. If you go with this company you asked for it.
DISH NETWORK is utilizing deceptive practices to acquire new customers. DO NOT under any circumstance order DISH NETWORK. I was a DTV customer for over 20 years with no issues at all. Now after switching to DISH its been nothing but lies & headaches for 3 weeks. They make promises on system setup, then the tech installs the way he wants. Then when call to get corrected to way it was suppose to be you get told its additional charges. so DONT believe anything they tell you. It's all a bait & switch SCAM ! How they can claim to be #1 in customer satisfaction is beyond me since the customer service is terrible. All you get is "It's an additional charge ".. " I'm sorry for your problems, but nothing we can do to correct it without charging you for it" ( even though it's their mistakes made to cause the issues), So do yourself a favor & STAY AWAY from DISH NETWORK..
Hello rakafrat, we are sorry to hear that you are hving signal issues with the DISH service. My name is Mark and work for DISH. Please email with the DISH account number and address for your services so we can see how we may help to correct this
Thank You
Mark Haakenson
Social Media Representative
DISH LLC
mark.haakenson@dish.com
3 pm – 11 pm Sunday though Thursday
false information
When I got the Ad. in the mail claiming that "over 235" channels for $34.99 monthly for 1 year. However I got the bill and found it to be $57. dollars instead of the $34.99, I called them and they tried to tell me I need to log in on the computer to get that and that discounts. I feel that I am being cheated on by the false Ad. I dont Understand why we had to pay $157.00 the day they came (it was supposed to be free installation according to the Ad. and the phone call I made). I also feel that they should be HONEST and not abuse the Ad. and mislead people especially old people who gave up the other service so they can afford the billing. My previous service was with Direct TV and they increased the monthly to $70.00 monthly, that is why I switched to DISH Network. Now I am backfired and don't appreciate it.
The complaint has been investigated and resolved to the customer's satisfaction.
Brenda*,
I came across your post and found it interesting! Allow me to assist you in getting that resolved. If you could please private message your account number to me, it would be my pleasure to look over it and see what I can do. Your efforts are appreciated and I'll look forward to this opportunity to get this figured out!
Hello Annod1949, we are sorry to hear that everything is not clear about the billing process. If you would like for me to review this for you please email with your DISH account number and we will see what we can do.
Thank You
Mark Haakenson
Social Media Representative
DISH LLC
mark.haakenson@dish.com
3 pm – 11 pm Sunday though Thursday
lies
I'm USMC, lived in 29 Palms, CA, on base. I was told, when I signed up, upon receiving permanent change of station orders (Anywhere!) I could cancel without a fee. I asked the employee on the phone if they were sure, and even if it was stateside, they assured me it would be fine. Well, when time to cancel came up they said nope, sorry! Talked to a 'supervisor' who had a TERRIBLE attitude, and continued to tell me 'your military contract will not save you'. The absolute nerve..the service was horrible, the support was horrible, pretty much the company is an absolute joke, and they WILL lie to you to get money. The supervisor woman would not admit anyone lied, and was absolutely horrible to talk. Every time I made a statement she just said 'Uh huh', or 'Ok'. Like she didn't care or had zero training. I decided to cancel my service and pay the 300 or so dollars, how ridiculous. This company is a joke, the service is horrible ( I had an approximately 150 channel package with 15 or so home shopping network channels, what the heck?) and expensive.
All in all, a terrible company. Would never deal with them again or recommend them to anyone, not even my worst enemy.
This happened almost two years ago, I'm not looking for any response from any DISH network representatives, so please refrain from commenting on my complaint. I just want to put this out there, this company will lie to you to get you into a contract, and this is pretty much the opposite of what I would expect from a company in the U.S. I would expect this from those scammers in Africa that send the emails with poor grammar, people along those lines. Sad thing what businesses have come to in this country. I'm back with Time Warner, and am much more satisfied at the quality of service and treatment. I had a slow cable box, they came out SAME DAY and replaced it with a brand new one, and even managed to match it to my brand and color of television. THAT is customer service.
As stated this happened nearly 2 years ago, if their customer service has improved I apologize and please disregard. I have a feeling it hasn't though.
The complaint has been investigated and resolved to the customer’s satisfaction.
patrick03,
I'd be happy to help with this as I came across your post! While there are* extenuating circumstances to a term commitment, I would have to look over your account and paperwork to determine what the correct course of action is. If you could private message your account number to me so I can review it, that would be appreciated! I hope to hear from you soon and that you enjoy the rest of your day!
collections
Dish Network sent me to collections Enhanced Recovery Company after calling me about a debt I don't owe. They disconnected me totally & asked for their equip back after I asked to be MOVED. Stated they rec'd email asking for disconnect.
I have original paperwork and was not obligated towards any length of time. I would like to start a class action suit against them. They call with a recorded message all hours of the day and weekend, every day. Never talk to a live person. Have tried to call them, they do nothing.
I will not be paying. Does anyone want to start a class action law suit against them and their collector, Enhanced Recovery Company?
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same issue with them, I have called them because if credit report shows that I owe them $600 . When I spoke to them they told me I never sent the equipment back, not true. They sent me a box and I sent it back. When I moved they told me.they couldn't install it because the .signal. I was figh
ting with them for 5 years and nothing I can do. It's still on my report and can't do a
ny thing. Any one can help? My number is [protected]. Thanks
Dish Network has reached an agreement with 46 states' attorneys general to pay nearly $6 million plus restitution to settle allegations of deceptive consumer marketing and a lack of disclosure about costs and service limitations.The states came after Dish after thousands of consumer complaints were lodged.
http://www.dailyfinance.com/2009/07/16/dish-network-dishes-up-millions-to-settle-complaints-filed-by-46/
mrsha,
Allow me to assist you with this as I found your post very interesting! Just for clarification, did you request that we have your service moved to a new address and then had your account inadvertently canceled? If you could send your account number to me in a private message, I'll review it for all the notes we've left to gain a good understanding of what exactly happened. It'll be my pleasure to see what I can do to get this resolved! I look forward to speaking with you and hope you have a great week!
acct setup without my authorization
Called Dish network for information ONLY about their packages, installation etc. I was told I had to give them my credit card information in order to pre qualify me for installation promotion and to verify against my credit report. When I asked why you need to run my credit, I was told installation discount based on my credit worthiness, the better the credit score more discounts towards my installation. Well I fell for it . I was very specific when I hung up and told him I did not want my credit card charged and only inquiring about plans. He assured me my credit card will not be charged. I was uneasy about conversation and later day checked my online credit card account and I had been charged installation fee and 1st month of service! I called my credit card company and together we called Dish, manager there refused to take any responsibility and told me I had to call back in a few days to have my charges reversed. I was told my service would be canceled. This by the manager on duty! 4 days letter I get an email confirmation of my installation to be installed on Saturday morning! what now they are comming to my house to install a plan I never ordered! I thought this had been resolved when my credit card company and I spoke to the manager, Martin! WOW Im not even a customer and calling to inquiry about their plans has been a nightmare! i have no credit card while it gets reissued with my bank. I have to reset any auto bill pays connected to that credit card...and spending Friday night filing complaints about Dishnetwork instead of enjoying a quiet evening! GRRRR
The complaint has been investigated and resolved to the customer’s satisfaction.
Holy crap. I guess I saved myself after all according to all these complaints on Dish. Recently(Today) I called to inquire as well and the man was asking me for my address, birth date and my social, but I refused to give him INFO besides my address cause im already skeptical about places like this and im only asking for a monthly quote here, after activation and all that mess. He told me "it was for promotional" crap and to see if we can waive the activation fee and blah blah blah, I quickly declined and asked to finish the quote without that BS. Oh! I was looking for the phone, internet and cable service, well he finishes everything and told me that for my area I cant have the phone service because they dont have it for my area, and that I can get the cable and internet with them still and it would turn out to be 126$ for a year(not including taxes) then after the year it would go back to normal. I asked him "what type of deal is that?" I currently have Fios Cable, Internet and PHONE right now with no contract for over a couple years and you want me to sign a 2 year contract for the internet and cable only when I need the phone line for my fax machine? He got off the phone to speak to supervisor came back to offer me to get Vonage for my house phone and that it would add 15 to 20 dollars to my total of 126$ which totals to 141$ to 146$ for the cable, internet and phone. So I said "Im currently paying approx 150$ a month for Fios and all movie channels, so I would be making a 9$ to 4$ savings per month?" he said yes, I said no I wouldn't cause after a year it will go up and even during this year its not a savings because I would have to pay y'all an activation fee of 100$ and whatever other starter fees y'all have. Then he goes on to down size Fios with all this mess about how they are so much better and all they're customers are coming to dish...and a whole bunch of Blah. But I told him that Ive had Fios for a couple years now and its been actually very good, doesn't go out in even the heaviest storms and fast internet, Crazy clear HD, reliable phone line for incoming faxes...So he says "then why you call us? to look for free cable or something?" I said "Of course not, but I called y'all to get a quote because I just spotted one of y'all outrageous commercials saying something about 19.99$ a month so I couldn't resist but call y'all to see whats up, but instead you over here quoting me 126$ for cable and internet when Fios cable and internet bundle is cheaper than that with no contract". He had a Moment of silence then tries to continue trying to get me to sign with them. I said "I gotta go, Nice talking to you though" Beep
I Love Fios :) But when a company claims to beat the price by such fraction Im going to look into it on a better level. And in this case it was nothing but a bunch of bull. When I called, the background sounded like he was at a special event with thousands of people talking and squirming. Then he had the audacity to say "I cant hear you, Your connection is bad" while im on the other end with 4 bars on 3G network. I can see myself now with the customer service sheesh.
fedup,
Your post caught my attention as I found it interesting and would like to provide some assistance! Were you ever given an account number? If so, send it to me in a private message, or the phone number that we took for you to set the work order up. What I'll do is look over it and get that all corrected. I would be happy, also, to answer any questions you said you had about the service. I'm sorry we had kind of jumped the gun by diving into everything upon your simple inquiry. Let me know what you're looking for as far as programming and equipment and I'll be glad to give you some useful information!
sexual harassment / anger issues
I worked as a male straight security officer at this place and was constantly, and daily harassed by my bosses "Captain and Lieutenant" with unwanted sexual gay oriented comments such as "Man that sure is a nice package you got there in those pants" and, "Let's go in the back room its time for some Samoan rectal relations" and "Boy you look soooo sexy today in those tight pants"and "Come sit on my lap and let's talk about it". And God forbid you anger the "Captain" cause he will yell and curse you like a dog. He needs to be comitted to a mental hospital for serious, and dangerous anger issues. I didn't let on, just worked my notice and moved to another state for another job. I see they have a job open now and all I can say is beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
dish network billing
I have been a dish network customer for 4 years. I always received a combined bill from AT&T for telephone service, internet service and Dish network service. Since January of this year I have received a combined bill for telephone and internet service, but no billing for Dish network service. I have not received a bill from Dish network for 3 months. I don't want to call them. My dish service is fine. Could I have just fallen off their radar?
Will I get a super large bill eventually? Will I have to pay that bill since I never received billing from them.?
The complaint has been investigated and resolved to the customer’s satisfaction.
Anyone want to file a class action law suit against Dish network and ERC (debt collection agency) in Wisconsin or anywhere else?
caringaj,
I've reviewed the situation you're in and found it interesting! I'm curious, myself, as to what might be going on with that. We're always here to help, so I encourage to at least send your account number to me in a private message so I can review it and find out. I appreciate your efforts and look forward to the opportunity to assist you!
changing local channels map
I have been a customer of Dish Network for 7 plus years. Reason I left Direct Tv was they could not provide local channels out of Dothan, Alabama which is 23 miles from my house. I have paid DishNetwork for this service since a regular antenna has never worked well. But low and behold, I leave for work this morning and some brain dead person decides to change my local channels to Tallahassee Fl which is 75 plus miles to the east of me. The customer rep tells me I would have to move to Jakin, Ga which is less than 2 miles for my house. Forget asking the paying customer which the prefer. I see how this company feel about their long time customers. I am exploring my options and if DirectTv wants to pick up their business I suggest they jump on this. I strongly feel I am not the only one ill about DishNetworks not caring about their own customers...
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there,
My name is Alicia with DISH. I want to apologize about the confusion and inconvenience. We are unable to control what local channels you are able to receive due to state and/or city guidelines. Local channels are determined by your geographical location, although one city may be closer the boundary line will vary. Each local provider will have a right to provide locals to customers based on their physical address. We are required to abide by these regulations. If you have any other questions or concerns please feel free to email me directly.
Alicia.Brink@DISH.com
very pissed off dish network customer
Called dish customer service, for no reception. i told them i only had dish for 20 days & if this continues, then i don’t need the dish- if i can’t get reception. the told me the would give me a credit for the month, the i get bill asking for that month & a late payment. they tell me there is no credit for 1st month, i told them i called & talk to their rep. & they say they have no notes stating that. so because the poor customer service people can’t do there job it’s the customers job to do! the wanted to know what date & time i called, told them they are calling me a liar & won’t put up with their BS & said then disconected my service- suprise they said i have a credit know!
why should i the customer go through all that to get a credit they offered to me, then not get the credit-until i got mad! i find it BS that another american company has sent their customer service to india where i can’t understend them ( i’m sure that why the corprate guts did it & save millions of dollars to pad the there pockets, ) i’m tired of hearing we are world wide, but yet they take tax breaks for sending american jobs overseas (CROOKS)I DON’T WANT TO HEAR IT’S JOBS AMERICANS WON’T DO, I’VE WATCHED ALL JOBS WE ALL USE TO DO PAY HALF OF WHAT THEY USE TO( DO THE RESEARCH I’M RIGHT ) WELL LET THE CEO’S & ALL THE OTHER MANAGEMEMT DO THEIR JOBS FOR A FLAT $50, 000.00 PER YEAR & SEE IF THEY CAN LIVE WITH IN THEIR MEANS.
Subscribed to Dish Network back in Aug. of 2007 then cancel a couple months later and payed all due fees for early termination thus keeping the equipment since now i own it. Upon trying to re-establish service now on Aug. 2011 i’ve been told by Dish Network customer service that my equipment purchased back in 2007 is been use by someone else or another account holder. But i live alone and my equipment has been in its original box since 2007. So by asking around i was told that Dish Network probably used my personal information in order to open an account for an ilegal imigrant who ca’t get a Credit card. How can i proceed about this?
it’s a sorry country when the say this is customer service, when it takes 5 minutes to go through their BS phone system, then their india people can’t speak or put notes in their systems because there not hear! great savings to screw the customer & dish management take their bonuses & laugh all the way to the bank! THE AMERICAN WAY HAS PUT US WHERE WE ARE GREED.
The complaint has been investigated and resolved to the customer’s satisfaction.
Six months ago my wife and I called to cancel our service (Spring 2012) we originally started service in Spring 2009. We only wanted to cancel our service due to the rescission and continue downturn of the economy. My wife and I both had rescission resistant jobs in different fields. But due to the economy both incomes have dropped and our household income decreased by $17, 000. So are tried to get rid of all nonessential services. Dish told us that we still had to pay a $200 fee but we told them our contract expires in Spring. They told us no and that it actually expires in December 2012. So we decided to try to wait it out as we can not afford $200. Now our service got downgraded to 3 channels with no local channels as a result in non payment. We can not give then money we do not have! Anyway we thought our bill would then not increase, but to our horror we are still getting charge $64.95 per month for our 3 channels that we do get ( ch.130, 131 &184). My wife and I had hoped that they would cancel our contract and just make us pay the amount that we owe, but if we cancel we would still owe the $200 fee. My wife and feel that this is their fault for not trying to work with us and waiving the fee six months ago.
You know times are tough and if they would have just waived the fee six months ago we would not have this problem. As we would have cancelled! But we are locked in or trapped buy this company until December 2012 as there is nothing we can do. We feel all they care about is the money and not the customers. We told them we could not afford this and now they see the truth!
Roomake,
I came across your post and wanted to help you sort out this situation as I found it interesting! What's the status of your service as it stands right now? Are you still trying to get it reactivated? I'm sorry that you feel as though you've been given a runaround with this as that's certainly not our intention. If we get your service reinstated, we can definitely look into getting a technician out there to see if a good line of sight for the signal can be established. Please send your account number to me in a private message so I can assist you further with this and I'll look forward to speaking with you!
false advertising and sales
I called Dish Network and spoke with a sales lady, at the time I was unsure if I wanted to go with satellite TV or not. After speaking with her for approx 30 mins to an hour and after she answered all my questions we decided what she was telling me was a great deal and was exactly what I wanted for my house so we set up the install. Some of the concerns address with her that day were that we have 4 tv's that we wated to watch tv on, independently of each other, she said that 3 tv's would have that capability but the 4th would mirror the other tv's. I told her that was fine we can handle that. She also told me that you can record on the three tv's and watch something else at the same time and you would be able to watch the recorded show on any of the tv's. That sounded awesome. Boy was I wrong. I should of looked at the complaints on this company before I let them come into my house and install their cable. I only found out after the tech guy had left my house that all tv's were going and when one tv tried to change the channel it turned the other tv to that station. Everything she told me was not true. I called and talked to four different people and finally got to the dispute resolutions department and spoke with a man and he basically through the contract up and said that I was locked in for the next two years and that if I wanted I could buy another Joey system for 200.00. ARE YOU KIDDING ME. I will not give you another dime for your services. I am locked into a contract for the next two years and I am very angry about them lying to their customers for a sale. I had three people waiting on my install to do a contract with them. OH THAT IS NOT HAPPENING NOW. I will let everyone know what kind of business they run.
Thank you Thud, I am already on that. To you Mr. Mark no thank you. Dish is not willing to help me. In fact they were supposed to call me back on Monday and it is Wednesday and still have not heard from them.
The complaint has been investigated and resolved to the customer's satisfaction.
On 6/5/2010, I signed a 24-month agreement with Dish Network LLC on the assumption that they would continue providing access to my regional sports network, Fox Sports Southwest, which had been a part of Dish Network's offerings since the company started. The Fox Sports Southwest programming represents approximately 90 percent of the content that I watched on Dish. On 10/1/2010, after a disagreement with the Fox News Corporation, Dish eliminated all Fox Sports regional sports networks, including Fox Sports Southwest.
In order to get this programming back, I am forced to cancel my Dish Network subscription and switch to DirecTV or Time-Warner cable; however, Dish will not allow me to exit my contract with them without incurring the $10 a month penalty for every month I have left on the 24 month contract. Currently, this amounts to $200. This is patently unfair, since at the time I signed the contract, I had a reasonable expectation of continued access to the Fox Sport programming.
I have attempted to get Dish to waive the penalty, but so far they have not agreed.
Except he was lied to, smart one. If a HUMAN BEING hadn't told him what she did, he would not have signed up! She lied him into a contract, and all you have to say is 'listen to the disclosures'? Do they mention anything about being lied to in the disclosures? Sheesh, no wonder you like their service, you're not the brighest bulb are you?
Thud is also stupid if only people listened to the disclosures and wouldd not just say yeah, uh huh during the important stuff then you wouldd not be wasting your time on this complaint board and if you madatdish wouldd not be stubborn and wouldd try to accept the help you need then you would also not have problems with your hopper and Joey mine works great and how it should
You are ridiculous.
Hello madatdish,
We are sorry to hear about the problems with your DISH account setup. If you can email with your DISH account number and the receiver number on the services we will look into this to see how we may help. You may email me at mark.haakenson@dish.com.
Thank You
Mark Haakenson
Social Media Representative
DISH LLC
mark.haakenson@dish.com
Hello, my name is Tommy Faust with DISH Network Customer Service. As with any company all programming is subject to change at any time. We did manage to get a fair deal with Fox (No extra cost per month) and got those channels back as of 10/31/10. Sorry for the trouble there. If you have any questions/concerns feel free to contact us via twitter @Dishnetwork or at facebook
poorly qualified and malfunctioning employees and equipment
I was a customer for 4years. There was a thunder storm 2years ago and I called the the service center I happened on a person at the other end of the line who was obnoxcious and rude. He told me a few things to try and they did not work. I continued to try and he hung up the phone. I was without service for a number of days and calling again several times. Recently I had a same problem called and the female on the other end. She told me to do a few things that did not work. Finally she said “your box is no good you can throw it out and will send you another one within five days” I thought she was talking a little out of her head.
I tried calling again and got another female who got the box going I mentioned to this female that I was expecting a box she told me she would stop the shipment.(she didn’t) I went out of town and came back and there was a box at home. I was charged 100$ on my next bill for not returning equipment. Called them, they told me to take it (which is 20 miles from me)to the nearest Ups store. Got there to find out, dish don’t ship by Ups only Fedex……well……I now had to find the Fedex store……another 10 miles. that was not all, I sent my next payment on Monday in the mail with a due date on Friday they turned off my service on Wednesday morning.
At this point, I had enough of their bad service and rude talking employees, so, I terminated my affiliation with them that same day. I received the boxes they sent me and followed the instructions and returned ALL their equipment I received my final bill with a Zero balance in August 2011. Well, it is now the end of October I received a bill for 32.10, called, and was told that I owe them for period of 10/23/11-11/2211. What is this for? SHIPPING. My point is, If you wanted me to pay shipping you should not have sent return labels.
I would have paid to sent it back to them — as bad as I wanted to have nothing to do with them, besides I will call it even for the gas and time I spent going to the Ups and Fedex store 60 miles round trip, all, only because of their poorly qualified and malfunctioning employees and equipment. I am VERY DISSATISFIED.
The complaint has been investigated and resolved to the customer's satisfaction.
Hello Namiresk,
My name is Mark and I work for DISH. We would be happy to review what occurred with your DISH services. Please email with your DISH account number and full address where service was installed. My email is mark.haakenson@dish.com.
Thank You
Mark Haakenson
Social Media Representative
DISH LLC
mark.haakenson@dish.com
customer service
I called Dish Network on 4/16 to switch my cable over because it seemed like a good deal. The sales rep was very knowledgable and answered all of my questions so I signed up. I was informed I would receive a series of emails within 10 minutes including details of the contract and an addtional discount which I must apply for. Well I never got those emails. When I called back to ask about the emails I was automatically routed to customer service since I was now on their system. The customer service rep. was completely clueless and said I would not receive an email until after the installation has been completed. I told him this was wrong and I wanted those emails so I could go over exactly what I was getting into. I asked to speak to a supervisor 3 times and was denied this request. I ask to speak with my sales rep and was basically told that's impossible and I would definitely not be receiving any email at this time. By this point I was so frustrated I decided to cancel this. I was transferred to another agent who was very rude and did not take my concerns seriously. At one point she was yelling! I could not believe it. I was then told I would get a call back within 2 hours to cancel. I never did. I had to call back again to finally get it cancelled and the agent said "Oh I see you were upset because you didn't get an email"? No, I was upset with the entire experience over something as simple as an email. I am so glad I discovered this lack of professionalism before I was locked in for 2 years! I intend on taking my complaint further. I have the names of all the agents I spoke with and believe something needs to be done. Coincidentally, about 5 minutes after my last phone call I started getting telemarketing calls on my cell phone and emails about insurance quotes that I never even applied for. So now I am concerned that one of these immature, uneducated agents has compromised my information. Social security number, address, bank account information.
What a NIGHTMARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
It appears Dish has got to me for $187.64 by not completing disconnection but still saying "sorry to see you go"
Dish was disconnected 7/26/18 and after contacting Dish I was told " sorry to see you go" but I am steel being debited from my account $95.82 on 8/13/18 and $95.82 on 9/11/18. It appears I may have to end up in small claims court and still have two satellites on my exterior wall and a box of hardware not being used. Dish seems to be good at ignoring people that wish to change their TV receptions.
C Brasiel, Casper, WY
Just had Dish installed. Went to watch first NFL Network game live. Game is blacked out. After calling Dish for black out reason was informed "Blackout restrictions will apply to a majority of the professional sports and approximately 40% of the collegiate sports programming on out-of-market networks. " Those channels advertised and sold will be blacked out for live programming. Never was told that or saw that advertised from Dish. The sports channels offer taped programming. Tried to cancel based on misrepresentation of product and was told No Way. Termination fees apply. Never had one game blacked out with Direct TV. Stay away from Dish for any live sports programming. It will be too late when you go to watch a live game.
Fox 4 off air why we pay are bills too you and now we can"t see are ballgames this is not good put it back on please and thank you mrs. Connie edington / mr. Carroll edington
I contacted DishTV last week because my first year was up and bingo...my bill went up $50. I spoke to Yasmine. She indicated that Dish could only decrease my bill by $10 a month. However I would also be moved from my package of 240 channels to the 120 channel package. I ask her where she was located. She said she worked out of the New Yourk Office, but was in the Phillipines on vacation. How nice of her to go in and answer phones while on vacation. I figure she was probavly not cery thruthful in this exchange. So i told her thanks and hung up. I called Directv and signed up with them. Yes I know in a year they will increase also, but at least they told me how much. It was still cheaper than the Dish second year. So on 10/23/2015 I called Dish to can el my service. I sopke to Alex, who was in the Phillipines, and he was veey nice. He told me that my final cost of cancelling my service with Dish would be $80. He said to call back on Turesday, 10/27/2015 and have an Account Specialist to turn off our service, as he had documented everything we talked about. So today I had the unfortunte chance to get Joy on the phone. She was in the Phillipines also. She agured with me for 30 minutes. Said that Alex had not documented anything and it was going to cost me to cancel...more than $80. I kept asking her to just turn off my service. She i dicated I was ignorant, and that I needed to call the Directv tech and have him turn arou d as they could offer me a better deal. I again ask her to turn off my service. She again became agrumentive with me. I s reamed for her to Please tun off my service. Again, she argued with me. When I ask her to ket me speak with her Supervisor. She said he was to busy with other customers to talk to me. So I ask her to transfer me to so eone who was housed on USA ground. She did. I got to talk to Nay in Phoenix. Or she said she was Phoenix. Barely spoke English. When I ask her yo turn off my service, she said it was going to cost me $144+ and the cost of returning the equipment. She also said that there was no record of me talking to an Alex on 10/25/2015. I ask her for their local telephone number and all she would give me was 602-0480. I ask for the ten digit number. She refused. Said she did not inderstand as she was from Mexico. Good grief. I again told her to tirn off my service. Finally she did and we hung up. What has happnd to our country and our corporations. A little nice customer service does no harm. If I want to cancel my service, I am intellegent enough to do it. I don't need rude empolyees telling how dumb I am to go woth Directv.
Holly McLaren
dish's comercials are becoming so long and repeditave. On channel 169 I liked peter rabbit and little bear, what happened to these shows? Seams like every moran that has an idea for a show dish finds a spot for it, ENOUGH ALREADY.
We first ordered dish in 2008, for what i thought was an 18 month contract, I did have an issue with billing and being overcharged, which was settled after finally getting through to speak with someone that spoke English. Fast forward to Dec 2009, i called to get an exact date on when my contract was up, he stated that the contract was over and i was on a month to month basis. after shopping around for other cable service, and ordering it, i called Dish to cancel service, when i was informed that my contract was not up until April 2010, and i would be charged $50.00. The woman was extremely rude, I will NEVER EVER subscribe to Dish again, The satellite would go out almost every hour for about 3-5 minutes, which is not a big deal during a commercial, but a huge deal when you are ending a show and the "Nothing" very frustrating to say the least.
I have to say, this was the best $50.00 i have spent in my life, to finally rid myself of Dish!
I was a Dish network customer, on Dec. 24, 2012 I had a tech come over to install High Def. Dish. The Tech told me that "he had bad news I could not get a signal due to a tree in my neighbors yard. I had a signal since July of 2012. He disconnected the satellite and left. since I no longer had a signal with Dish I cancelled the service. They called me one time a few days later and wanted me to send the equipment back in the box they would be sending me, if I did not they would charge me for the equipment. As of yet Jan.21, 2013 they have not sent a box or an address which I can send the equipment back and there is no way to call them since I cancelled service.I have tried to reach them many times to no avail. Also they said I will owe them money for cancelling the service early when they shut it off, even though all bills were paid up to date. Thank for any assistance. Julie Gordon
s vail,
I'd like to have a look at your situation by pulling your account up if you could please private message me with your account number and four-digit PIN. Please let me know if you're referring to wireless internet that was cancelled so I understand what's going on.
I signed up for a 2 year agreement with Dish Network, I fulfilled that agreement. I was happy with dish despite the fact that just like Directv and Time Warner, they too raise your rates after the first year of your 2 year agreement. It has been well over the 2 years so I started shopping and found that I could switch to Directv and get dvr for the entire house, the same programming I already have and free movie channels for 3 months for $87. I want to stay with Dish so I first contacted them via chat. I asked them about upgrading to the hopper and was told it would cost me over $200. So I filed a complaint with the company. I received an email apologizing for the inconvenience and that shortly someone would contact me. 2 weeks go by nothing. So I email them again to say nobody has contacted me. That is when I get Jennifer Huynh, Written Escalations. Customer service is not her thing. In one email she says she will upgrade me to the hopper but it will cost $95, then she says she waive the $95 but my bill with go up $17, close to $150 a month! I tell her I don't see why I can't get the new customer deals since I can leave and go with any company. She writes back that if I left I would be paying triple what Dish charges. I know that is not true because I have done the research. She offer free movie channels for 3 months and wants me to sign a 2 year agreement at the $150! Here I am trying to stay a Dish customer! I ask for her supervisor and her exact words are "I am equipped to handle this issue as I am in the Written Escalations Department: this dispute does not warrant my supervisor." Just to be clear this is all via email so I have it all in writing. Either I try to go above her head or Directv has just earned a new customer.
into the abyss
I tried to set up service for my parents in my name. I have excellent credit. Dish not only turned me down, they said that I was locked from reapplying for 90 days. They said it was because of the credit bureaus' information they received. I checked with each of the 3 credit bureaus: equifax, transunion, and experian - all 3 said that there was no freeze, no alert, and no block on my credit. Numerous calls to dish later, dish still maintained that they were locking me for 90 days because of information they got from the credit bureaus. When I asked one supervisor for his name, he hung up on me. This is the absolute lousiest company I have ever dealt with. They may offer better prices than direct tv, but direct tv is a much better company as far as service. Dish treated me like I was some crook trying to pull a scam. Bye bye dish. And i'll be sure to put the word out - as I am doing now.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dish TV was the absolute worst experience of my consumer life! Absolutely horrible records, billing, website, online services, and worst of all, customer service. Their billing is inaccurate, and it is almost impossible to resolve any issues. It was so horrendous that we terminated our service over 12 months early. (The $300 early termination fee was worth not dealing with this merchant anymore!) Thought we were done after cancelling service, but when the time came to be billed for the early termination fee they refused to let us see anything in writing detailing the cost. (Customer service refused to send anything, and their online billing website would not show the charges until our next billing period, weeks after they were paid. We waited for our final bill to be available, and tried to log on to the site to retrive it on the day it was supposed to be available, and our account is no longer accessible! "User name and password not recognized". Tried the forgot password/username links. Needed account number, receiver number, and phone number. All were provided but, "Unable to locate account". There is only ONE reason for them to do this. They do not want you to have access to the final bill showing early termination fees, so you are not eligible for a rebate from other providers. In my opinion, DishTV's practices are criminal!
We ordered dish services for tv, internet and phone. Price quoted was *86.98 a month and the promise it would not go above $116.98. Basically dish mishandled the account. Our first account number (That we did get a confirmation number for) could not be found when we called to find out why the internet and phone were not installed shortly after the tv satellite had been. After several phone calls and while being told the number we were giving them was a bundled number, we finally had to start over because dish could not find the account information. (Wonder how the tv satellite guy knew to come?) anyway we were told that the best rate that day was $91.98 and the free phone that we were to get with the first order was no longer available. We decided to accept the new rate. The promotion also called for free trial of hbo, showtime, starz and blockbuster for 3 months. I don't even know if it was an option, but we decided to try it. The "free" trial is billed for and when questioned we were told it would be credited when we cancelled. What kind of a deal is that? Made no sense to me but we didn't fight it. Billing problems continued with bills of $137.00 (Two) and one for $181.00. Our tv satellite was installed on 3-12-13 and i cancelled the free trial of hbo etc on 5-21-13. I am told that my service went into the next billing cycle by 6 days (4th month) and so they would not credit me the full amount even though the amount i deducted from the $181 bill was given to me by a dish rep named krista. This has been one of the most exacerbating things i've ever gone through and i would never recommend dish to anyone. Unfortunate for them as i work in a situation where i meet new homeowners every week and they often ask for advice of services to use. I could easily make the $50 referral many times but in my heart, i cannot promote a company that i have so little respect for.
I started dish internet november, 2017 the service was ok i never really had many problems for about 15 days or so then things went downhill, during the evening hours i was getting very slow speeds 1-2 mb eventually the problem got worse to where the speeds went so slow my computer said i had no internet. I had 5 lights on my modem, after a lot of phone calls, different day same speed issues. Up to january they came out to my house suggested it might be my computer. A tech did but in his notes that my house has bad ground & he was getting a volt 1/2 of electric on my cable line. They also told me my tv & internet where sharing the same ground on the house. They did unhook it. I was even asked to use there website for speed tests. I have a log verifying my slow speeds. But since a tech put in his notes my electric is bad dish is no longer willing to help me with anything internet related. Even asking to get a power cord for my internet. I had to beg the person on the phone for a new power cord. I am an adult & a paying customer since march of 2017. I have never been treated so rude over the internet problems. If i have a bad ground why does the problem only happen at night. And not all the time.
Last month i just switched from time warner cable to dish. The incentive was that i would have free blockbuster, starz and oncore for 3 months free. I selected some movies i wanted to watch later. I watch a couple that were terrible and i discontinued watching it. I was charged 9 movies, some twice at 6.99 each. I was not aware there was a fee. I am still trying to maneuver through the dish functions and channels. Customer service took off a few but still insisted i pay for the others. This is not fair to me as a first time dish user.
Sept. 2017 I called verizon for their triple play [bundling]. At some point dish has my call and we scheduled installation. The problem is that dish does not bundle with verizon and they, dish did not inform me that they do not bundle with verizon. A month later I find out that I am not bundling [triple play] with verizon and dish refused to waive my contract. I am paying more than I bargained for when I called verizon. This is so unfair as I have a limited income, which is the reason I want to get tv, internet and phone service from the company of my choice. Dish can go to hell for being so stubborn regarding my contract with them. They refuse to understand my situation and that I never called them about service. I called verizon.
We discontinued the dish service. Their rep told us we had to pay $10 for them to refurbish their equipment for the next customer. I object to that as i see that as part of their cost of operation. That fee was waived. The serviced was turned off a day earlier than contract date. That was just poor business sense from a company trying to retain a customer. Next, i receive an email that my credit card didn't work for them to collect monies - i didn't owe any monies - remember the agent waived that ridiculous $10. Next a voice mail about charges due and owing. I called dish and found out that they believed i owed 40 cents and were going to send me to collections. I have - oops had been a dish customer for many years - always paying timely, etc. 40 cents when they in fact owe me for a day's service for which i paid!? After a lengthy conversation and discussion of the merits of threatening me with collections (Does that ever work?) and holding time, the 40 cents was waived. Oh, on my account via dish's website, it showed my last payment and that i owed nothing to dish. Where the 40 cents was recorded is beyond me! Does dish think after these two occasions with their reps, if i return to a satellite service it will be dish - let me assure dish and let all its reps' minds be at rest - no, i will never use dish again. There are other options, and i will select any one of them over this poor representation of satellite service.
In october 2017 I decided to pirchase dish network. After paying the exspensive instalation fees and heating them bad mouth directv I decided to go throughwith my decision and purchase their service. Problem #1: dish did not call me to tell me when their person was coming, he jus showed up.
Problem #2: he barely spoke english n we could not understand each other half the time.
Problem #3: he tracked dirt thru my house and did not bother to clean it up.
After the instalation was done I signed my papers and he left. When he pulled oit my deiveway, my channels did not work. I called dish immediatly and they told me to wait at least an hour and restart my dish box. 2 hours later it was not working and now I was told to unplug my box and wait 5 mins then plug it back in. After 5 hoirs it finally worked. That night it froze and I was told its frozen because I didnt have a phone line hooked to it. Every week for the past 6 months it performs something called "integrity" check. Right in the middle of recording a program, it wants to perfprm this and all they could tell me was to pirchase a house phone and hook up a phone line. I dont recommend anyone to purchase dish because this experience bought the worst out of me.
Upon seeing full page ads stating Dish for $19.95 or 29.99 a month as a promotion, this in 2017 and 2017, when Charter doubled my bill from $45.00 to $90.00, that was 10 months ago, II went to dish for television. responding to a $29.99 ad with instalation free, for up to 5 rooms. I have to have the internet, so I kept cable with basic system with internet. That was $35.00 a month, With dish and cable my total cost was $20.00 a month less than going with Charter .When the tech comes to install the system I ask him if he was installing HD recieviers, he said NO, that our TV s were not HD, and the HD equipent would not work with our CRT televisions. I asked what happenes when I get HD Televisions, He said to contact them and they will change out the recievers.
He failed to tell me there would be a cancelatin fee for the remainder 24 month contract. He failed to tell me there would be a $50.00 change out fee for each reciever there are two.. He failed to tell me there would be a $95.00 tech fee. to install the HD recievers. What he did say is the non HD tv s would not work using HD recievers.
It was 10 months ago that we set up Dish, My first bill was not $29.00, when I *BLEEP*ed they gave me B.S. Rhetoric that I did not set up the $29.00 deal, They told me they would take this that and something else of my bill that lowered it to $31.50 a month. Bait and switch, or just plain fraud.
Now 10 months later I buy two HD television only to find out it is going to cost me either giving them my bank account to save $10.00 a month, or cough up $100.00 for HD for life. and shell out $50.00 to change out the recievers, it was $100.00 I had to call them agian after the negociated cost was failed to be confirmed by the manager I spoke with for over an hour. We settled on My bill would stay the same as I have givin I give them full accsess to my bank account to allow them to take what ever them deem fit.That is $41.50 plus tax totaling $45.50. I had to pay $100.00 to have the recievers changed out and I had to pay protection money of $7.00 a month or have the charge me $95.00 to have thier equipment installed by thier technicians. Extortion, they did say after 4 months I can terminate the protection cost. As they put it I would only have to pay $28.00 instead of the $95.00 tech fee.
Wanting the negociated costs in writting I was told I would recieve a confirmation in my email.. They did not confirm any part of what we negociated, The confirmation said they would be here wedesday. So I called them back immediatly.
I explained what we had negociated, the manager cam back with a monthly cost of $58.00 and $10.00 less If I give the total accsess to my bank account. Never did they agree to the same cost I pay now, as was negociated just 30 minutes earlier. What I was told is that in two months our new customer promotion ends, at that point my bill will increase an amount the manager would not tell me.
So I am lead to believe my monthly bill would be $41.50 if I gave the accsess to my bank account for direct withdraw to pay them. I was told that it is worth $10.00 to let them into my bank account, each month.That would bring my cost down to what I pay now.
Given the issues here, forcing me to turn over my bank account to save $10.00 a month, installing non HD recievers, knowing full wel they will bill the consumer through the nose when they get HD tv s, When HD is the product advertised . To have to pay protection money or have there people come in to install HD recievers paying them tech fee of $100.00, when HD should have been installed from go. The fact that two months from now my bill is going to inrease by an amount that brought the promotion costs down to the $29.99 or the $19.99. Even though I was never given the promotion that was to be $29.99 a month, the wrighting on the wall says hold onto my *bottom* because in two month the promotion of being a new customer ends, Here where they never cut me the advertised promotion deal, I will bet dollars to doughnuts they will claim I locked into the $19.99 a month promotion, there by adding $20.00 OR $30.00 to my monthly bill. raising the cost to $75.00 a month. Let me repeat the manager would not tell me what my cost will be in two months, I will have to sign a 24 month contract without being told what the monthly cost will be, leaving me to believe my cost will be what I pay now. After I stop paying protection fees for 4 months..
Is there a past employee out there that used to work for Dish screwing people out of money. Or does thier brain washing live on untill the past employee no longer remembers all the people they ripped off. This issue has gone beyond the case by case basis, a class action suit including all the people who were charged fraudulantly, or were baited and switched, expecting one monthly charge but getting a more expensive charge. If I do not compley they will remove the equipment and charge me early cancelation fees. These fees are immediatly taken out of my bank account given I save the $10.00 a month and give them direct accsess to my bank account.
If it were not for my fixed income I would not care about the fraud and extortion. Given it takes an attorny to move forword I am out. I can afford an attorney. I will be front and center as a whitness, of bait and switch. whitness Protection extortion, whitness fraud.
contact me kim Emon at veteanschoolboy@yahoo.com
When thier managment started to loose the negocitions they offer to close the account, and bill theearly termination. We can not believe one single word we are told by management, they refuse to put cost to the customer in wrighting, so to negociate is a waste of breath.
How can a company with a winning product like Dish, use bait and switch techniques, use extortion practices and perform acts of fraud in the coarse of doing daylie business operations.Upon seeing full page ads stating Dish for $19.95 or 29.99 a month as a promotion, this in 2017 and 2017, when Charter doubled my bill from $45.00 to $90.00, that was 10 months ago, II went to dish for television. responding to a $29.99 ad with instalation free, for up to 5 rooms. I have to have the internet, so I kept cable with basic system with internet. That was $35.00 a month, With dish and cable my total cost was $20.00 a month less than going with Charter .When the tech comes to install the system I ask him if he was installing HD recieviers, he said NO, that our TV s were not HD, and the HD equipent would not work with our CRT televisions. I asked what happenes when I get HD Televisions, He said to contact them and they will change out the recievers.
He failed to tell me there would be a cancelatin fee for the remainder 24 month contract. He failed to tell me there would be a $50.00 change out fee for each reciever there are two.. He failed to tell me there would be a $95.00 tech fee. to install the HD recievers. What he did say is the non HD tv s would not work using HD recievers.
It was 10 months ago that we set up Dish, My first bill was not $29.00, when I *BLEEP*ed they gave me B.S. Rhetoric that I did not set up the $29.00 deal, They told me they would take this that and something else of my bill that lowered it to $31.50 a month. Bait and switch, or just plain fraud.
Now 10 months later I buy two HD television only to find out it is going to cost me either giving them my bank account to save $10.00 a month, or cough up $100.00 for HD for life. and shell out $50.00 to change out the recievers, it was $100.00 I had to call them agian after the negociated cost was failed to be confirmed by the manager I spoke with for over an hour. We settled on My bill would stay the same as I have givin I give them full accsess to my bank account to allow them to take what ever them deem fit.That is $41.50 plus tax totaling $45.50. I had to pay $100.00 to have the recievers changed out and I had to pay protection money of $7.00 a month or have the charge me $95.00 to have thier equipment installed by thier technicians. Extortion, they did say after 4 months I can terminate the protection cost. As they put it I would only have to pay $28.00 instead of the $95.00 tech fee.
Wanting the negociated costs in writting I was told I would recieve a confirmation in my email.. They did not confirm any part of what we negociated, The confirmation said they would be here wedesday. So I called them back immediatly.
I explained what we had negociated, the manager cam back with a monthly cost of $58.00 and $10.00 less If I give the total accsess to my bank account. Never did they agree to the same cost I pay now, as was negociated just 30 minutes earlier. What I was told is that in two months our new customer promotion ends, at that point my bill will increase an amount the manager would not tell me.
So I am lead to believe my monthly bill would be $41.50 if I gave the accsess to my bank account for direct withdraw to pay them. I was told that it is worth $10.00 to let them into my bank account, each month.That would bring my cost down to what I pay now.
Given the issues here, forcing me to turn over my bank account to save $10.00 a month, installing non HD recievers, knowing full wel they will bill the consumer through the nose when they get HD tv s, When HD is the product advertised . To have to pay protection money or have there people come in to install HD recievers paying them tech fee of $100.00, when HD should have been installed from go. The fact that two months from now my bill is going to inrease by an amount that brought the promotion costs down to the $29.99 or the $19.99. Even though I was never given the promotion that was to be $29.99 a month, the wrighting on the wall says hold onto my *bottom* because in two month the promotion of being a new customer ends, Here where they never cut me the advertised promotion deal, I will bet dollars to doughnuts they will claim I locked into the $19.99 a month promotion, there by adding $20.00 OR $30.00 to my monthly bill. raising the cost to $75.00 a month. Let me repeat the manager would not tell me what my cost will be in two months, I will have to sign a 24 month contract without being told what the monthly cost will be, leaving me to believe my cost will be what I pay now. After I stop paying protection fees for 4 months..
Is there a past employee out there that used to work for Dish screwing people out of money. Or does thier brain washing live on untill the past employee no longer remembers all the people they ripped off. This issue has gone beyond the case by case basis, a class action suit including all the people who were charged fraudulantly, or were baited and switched, expecting one monthly charge but getting a more expensive charge. If I do not compley they will remove the equipment and charge me early cancelation fees. These fees are immediatly taken out of my bank account given I save the $10.00 a month and give them direct accsess to my bank account.
If it were not for my fixed income I would not care about the fraud and extortion. Given it takes an attorny to move forword I am out. I can afford an attorney. I will be front and center as a whitness, of bait and switch. whitness Protection extortion, whitness fraud.
contact me kim Emon at veteanschoolboy@yahoo.com
When thier managment started to loose the negocitions they offer to close the account, and bill theearly termination. We can not believe one single word we are told by management, they refuse to put cost to the customer in wrighting, so to negociate is a waste of breath.
How can a company with a winning product like Dish, use bait and switch techniques, use extortion practices and perform acts of fraud in the coarse of doing daylie business operations.
I have had services with The Dish Network since Aug 2017. The first 2years I allowed them to draft their payment from my checking account. They took advantage of that privilege and began taking a higher monthly amount then we had agreed on. Recently, they started requiring 2payments a month just to have my services active. I have called them several several times & had to have them credit my account for fraudulent charges. Every time I speak to them they attempt to tell me that I have over due charges. After arguing with them I finally just paid them the money they claimed I owed them and for one month I was charged my accurate monthly charge then the next 2month I was charged 91 dollars instead of my regular charge of 71 dollars. I called them today and refused to continue to pay them this extra 20 dollars that I don't owe them. They returned back to the usually excuse that I owe past due charges. In the past I have requested multiple times my bill from the first day I started services with them because I have a record of every payment I have ever made to them and they will not send it to me. Also, every conversation I have with them about my bill they contradict themselves over & over again with no valid excuse other then they fraudulently charge me and I'm sick of being robbed by the Dish Network!
I am an employee of DISH and I have been working there for some time now. Every day its the same crap different diapers type deal they tell us they want #s and quality. Ever since the cost of living went up twice we and I mean all employees in the Texas plant we have not seen a single penny from it. It used to have been a good job before but know it s piece of ***t, they have my doing 5 different things all at once which is supposed to be the job of 5 different people and I only get paid for one.
installed wrong service/refuse to correct
I called on March 21st 2012 and inquired on services for my apartment. I wanted 1-Dvr for living-room, 1 -duel receiver for two small bedrooms and 1 single receiver for master-bedroom. I paid $224.00 up front. Installation was on March 23rd 2012. I was very clear on what I wanted installed. When the technician finished instillation I was told that a duel Dvr was installed in the living room which controlled the master-bedroom and the living room.which means I have watch what I'm recording or the person in the master-bedroom has to watch whats recording. If you have to watch whats recording what good is it. I immediately called their customer service after speaking to five different people I was transferred to a supervisor who told me if i wanted an additional receiver for the master-bedroom I would have to pay them an additional $200.00. I also found out my one year contract magically became a two year contract. I told them I don't like being lied to by their sales reps. I wanted them to uninstall my service and refund my deposit. I was rudely told they will do that but my card would be charged for two years of service for breach of contract. I contacted the B.B.B. in Colorado because there are no offices in Massachusetts. They contacted the company's resolution department and I received a call from Christine who told me I can have the service I wanted If I now pat $300.00 for the single receiver for the master-bedroom. where I already have service it would be considered an up- grade. I don't want an up-grade I want the service I ordered. Christine then told my I can cancel my service and she will refund my deposit in three weeks, My response was how do you expect me to believe you will send my refund. I told her to put it in writing because I will take the to small claims court and sue them for the maximum amount for the stress and aggravation I have had for what is now six days of running around in circles with this company. i was then told that they would charge me $95.00 to pick up the equipment. In not so many nice words i told her where to go and that the president or C.E.O. of the company is the only people from this company that I will deal with. Why does this company believe they can steal and lye to there customers and get away with it. Where is the licensing board in all of this.Someone and I am going to push to find out who has jurisdiction over this company that is not properly overseeing that they are conducting business under the correct guide lines.
The complaint has been investigated and resolved to the customer’s satisfaction.
Diana e Orlando,
Allow me to assist you in getting this whole situation squared away as I came across it and see that things had gotten a bit haywire. It sounds like the technician wired the system so that the duo receiver operated both the living room and master bedroom, while the two individual solos were set up in the small bedrooms. Was a technician visit ever offered to get someone out there and rewire it? Send me your account number in a private message so I can take a look and get one set up for you to get that done.
unjust cancellation charges
I had service since november 2010, by january 2011 charges increased and again continued to increase steadily because of increased pricing, according to them, even though I supposedly had a 'price guarantee package'. Not so! I called several times expressing concern as to why each time I received a statement which had to be auto billed to receive 'price guarantee', the charges were higher.
In august I lost my job and called them to cancel service for obvious reasons and on 8/15/11 spoke with csr, sarah. Explained to her my situation which also resulted in having to move from service address and she explained my options. 1 of 2 things, I can put account on pause for 6mos until my job situation improves, or move outside of service area, I can cancel without fee. I called today to ask where to return equipment and/or how and was informed by csr, joyce, that I was given 'wrong' information and that I still would be responsible for the $295.00 cancellation fee. I explained once again that I still am out of work and moved into a room-4-rent and that cable is provided and ll doesn't allowed any installation of dish/satellites. I sent them a letter as instructed by 1st rep, sarah, from me and also a letter from my ll stating this. Joyce reminded me that I had a commitment and I would be charged for this no matter what my issues were! I reminded her that dish also made a commitment to me when I signed up for service that I had a "price guarantee" 'til 2013 that they were responsible for, I had service for less than 8 months and my charges increase 3 times. Where's their commitment for price guarantee?
The complaint has been investigated and resolved to the customer’s satisfaction.
I am robbing them blind? How on earth do you figure that? They started me off with their 99 dollar install back in 07 and I kept a 43-65 monthly bill until I got hurt on the job and knew I was going to be short on money and would have to readjust my spending (as opposed to just jumping on the welfare bandwagon like most would do) so I called to cancel and was told what I was told. It is solely their choice to be okay with people staying on it indefinately. I bet you probably don't even watch over half of all the channels you waste money on. Who is the real dummy here?
I fulfilled my contract long long ago by having been there customer over and over when I live in a place that allows me to have a DISH which so far has only been two apartments for a total of 4 and a half years. I couldn't WAIT to get DISH back!
Lippea,
I am sorry for any mis understanding and frustrations you experienced. I would be happy to provide more information to assist with this.
The price freeze until 2013 took effect in February 2011 after a $5 price increase. The other increase you experienced sounds like it may have been from a promotion. I would have to look at the account to get more exact information on the increase.
You are allowed by law to have a dish on any of your exclusive property such as a Balcony, or Patio. This link http://www.fcc.gov/guides/over-air-reception-devices-rule can provide more detailed information. Our technicians would have to check for line of sight from an available area to see what would be possible.
As purpledice mentioned, you can definitely change your programming package. If you would like any assistance with that change, or if you have any questions, please message me here. You can also reach me at thomas.faust@dish.com to look into anything further.
Tommy Faust
DISH Social Media Representative
Yes, you do have to pay to return their equipment which I was not willing to do after having been a customer for numerous years so I did this upon their recommendation: Call and ask to switch to the welcome package. It is at least 60 channels plus local stations and only 15 a month and you can stay on it as long as you want.
DISH Network Reviews 0
About DISH Network
One of the key advantages of DISH Network is its extensive selection of programming options. Customers can choose from a variety of packages that include hundreds of channels, including popular networks like ESPN, HBO, and CNN. The company also offers a range of international programming options, making it a great choice for customers who want to stay connected to their home countries.
In addition to its programming options, DISH Network is known for its advanced technology. The company offers a range of features that enhance the viewing experience, including DVRs that allow customers to record and store their favorite shows, as well as mobile apps that enable customers to watch live TV and recorded content on their smartphones and tablets.
Another key advantage of DISH Network is its commitment to customer service. The company offers 24/7 support to its customers, ensuring that any issues or concerns are addressed quickly and efficiently. DISH Network also offers a range of resources and tools to help customers get the most out of their service, including online tutorials and user guides.
Overall, DISH Network is a top choice for customers who want high-quality programming options, advanced technology, and exceptional customer service. With its extensive selection of channels, innovative features, and commitment to customer satisfaction, DISH Network is a leader in the satellite television industry.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.
Overview of DISH Network complaint handling
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DISH Network Contacts
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DISH Network phone numbers+1 (888) 313-5710+1 (888) 313-5710Click up if you have successfully reached DISH Network by calling +1 (888) 313-5710 phone number 2 2 users reported that they have successfully reached DISH Network by calling +1 (888) 313-5710 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone number 12 12 users reported that they have UNsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone numberCustomer Service+1 (800) 333-3474+1 (800) 333-3474Click up if you have successfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have successfully reached DISH Network by calling +1 (800) 333-3474 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have UNsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone numberCustomer Service
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DISH Network emailscare@dish.com100%Confidence score: 100%Supportcare@dishnetwork.com100%Confidence score: 100%Supportleaves@dish.com100%Confidence score: 100%Contact for accommodation requests during the application processtina.chu@dish.com100%Confidence score: 100%rachel.parks@dish.com100%Confidence score: 100%hannah.ballard@dish.com100%Confidence score: 100%joseph.jones@dish.com100%Confidence score: 100%careers@dish.com100%Confidence score: 100%
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DISH Network address9601 S Meridian Blvd, Englewood, Colorado, 80112-5905, United States
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Ratan CD,
I would be happy to help you with this as I found it interesting! Has any additional troubleshooting been done with your new Joey? In order for me to know exactly what the various one-time charges for the equipment were for, I would need look over your account. Could you please email me your account number so I can take a look? My email address is michael.lemar@dish.com and I will enjoy the opportunity to assist you further!