DishTV India
Reviews and Complaints

Dear Bidhu Bhushan,
As per our conversation on phone no. [protected] with Mr. Krishna Prasad, confirmed that he has not made any complaint regarding his connection on social media Moreover, informed to him that currently your connection is in deactive status .Please let us know if there is anything else we can help you with.
Please feel free to give us your feedback at write2us@dishtv.in.
Have a nice day.

Regards,
Online Team
DishTV

Dear Bidhu Bhushan,
We hope your issue has been resolved. Please let us know if there is anything else we can help you with.
Please feel free to give us your feedback at write2us@dishtv.in.
Have a nice day.

Regards,
Online Team
DishTV

i booked a dish tv multi connection on 31st aug 2012 and it was installed after six day i.e. 5th sept 2012 and my VC no is [protected] and STB No is 1174ABR24D529403 and none of the HD nor normal channels have been activated yet. Only very few channels like DD and national are working. Your service is very poor and this is my third complaint in writing. Kindly activate the channels as soon as possible

the message comes call custermer care

no channel is viewed

- I did the recharge on March 04, 2010, today is March 12, 2010, still they didn't activate my account.
- every time they gave new Complaint Nos: [protected], [protected], [protected]
- I did recharge of Rs 213 only, but I spend more then Rs 100 to reach the customer care. (simply they dissconnect my line)
- the service is poor & we are not satisfied.

Hello There,
Please refer to subject;
Infromation:-
My Dish TV has been stolen from my house.
FIR has been lodged fro the same.
DISH TV VC # - [protected].
Date on which Set Top Box was stolen from my house - 5th June 2007.

What I am expecting from DISH TV Group:-
1. Is there any way to trace where the set top box is been operated these days.
2. If yes then we will be in position to trace the theft.
3. Is it possible that the people who has stolen the set Top Box will throw away the Card and use that set top box with different card.
4. Do we get spare car OR Set top Box.
5. If there are any other possibilities by which we can trace the stolen set top box with the VC number then please let me know.

I have been following up this case since 15 month and I am not getting any concrete reply.
I have been talking to your customer care center in Pune and in Chennai and no result has come till now.

This is first time I am writing to you and expecting some solution to the problem.
Please let me know if I have to go to consumer forum for getting the right solution

Kindly send me mail with all the information.Your early reply in this regard will be appericated.

Rajesh Bharti
Mobile # [protected].

I am a Retired Defence Empolyee, Recently I gifted a setup box to my daughter has marraige aniversary gift and they had problem in activating it, hence they asked me to return it back, and the customer care made me run for so many days and yet the box was not activated and i recently got a letter from dishnetwork that i am using it illegal and i have to pay 25 lakhs and after receiving this letter i am in a shock and for what do i have to pay and from where will i get so much of money from. when i contacted the person from whom i bought this box, informed that the box was never activated and he has given it in written. and i we have sent mails regarding the issue to customer care sevral times and i do have the copy of them too. what else can i do about this issue? can anyone help me in this?

dear Sir,

this is to inform you that we have twentyfive connection. we paid the amount Rs.7500/- on 09th August, 2008 but my tv is not being connect to dish tv.

for the last time we paid three month march 2008 but every month we are call and then he connected.

the service is poor & we are not satisfied.

we are call by all these person

Mr.Sachin-[protected]

Mr. Gurmeet- [protected]
Mr. Anurag Gulati-[protected]

these person know our problem but know one solved.

we are the hotel & guest are stay and every guest complaint regarding television what we can do for them.

thanks & regards,

Rajesh saksena

My subscription is up to 07-10-08 how do I pay by cheque for a further 6 months and how much.My VC No.is 015 [protected]

MY VC [protected] I WANT TELUGU RADIO CHANNELS

I WANT TOTAL 240 CHANNELS

my vc mumber [protected]
my setbox fta channel is block end my card but iam pakistani no slution card recharg plz active my fta channal thanks

I WOULD LIKE TO BRING TO YOUR KIND NOTICE, THAT I HAVE BEEN USING DISHTV SINCE ONE YEAR AND THAT WAS DURING THE SUBSCRIPTION PERIOD AND THAT TIME DISHTV PEOPLE ENSURED THAT EVEN AFTER ONE YEAR WE COULD WATCH FREE TO AIR CHANNELS EVEN IF WE DID NOT RENEW THE SUBSCRIPTION. BUT NOW ALL THE FREE TO AIR CHANNELS ARE BLOCKED BY DISHTV. KINDLY TAKE NECESSARY ACTION PLEASE. EVEN DOORDARSHAN IS NOT SHOWN.

why my freeto air channel are blog plese start the my free channel

Free to air channels should be available to subscriber since they have paid for STB.This matter to be taken as serious issue.

Dish tv signals are not getting due to bad alignment of dish. complaint lodged to call centre on 14.5.2008This. has not been attended even today i.e. 20.05.08, 2200 hrs. This is due to monopoly. Dish Karo; and problem ghar lao. what kind of help can i get from TRAI.

Once complaint is lodged U chase the service team on telephone and spend lot of money. Service charges are not even receipted. Unprofessional service team and not even couteous.

Hi,
Subject :- I am recharge in dabit card but not recharge.
My name is jitendra panchal i am recharge my dish tv but not recharge dish tv. I am recharge on 23.02.14
i am to time recharge 320 Rs. but not recharge & cut my amount in dabit card.
Name ; jitendra panchal
VC No. [protected]
Emai ID; jitoo1982@gl.com

Hi,
Subject, :- I am recharge in dabit card but not recharge,
My name is jitendra panchal I am recharge my Dish tv but not recharge my dish tv. I am recharge on 23.02.14
i am recharge two time 320 Rs. But not recharge & my cut amount in my dabit card.
Name : Jitendra Panchal
VC No. ; [protected]
My emai. id ; jitoo1982@gmail.com

As you told you have 2 separate connection, Do both the connections have same package or differrent. Second are these two connection comes under multi tv offer as in multi tv offer Parent connection will have all the channels as per your package but child connectiond will not have all the channels and for getting all the channels you have to subscribe for those channels separately

Dear Sir, we have two seperate dish tv connections, but the irony of the whole thing is some channels are availablein one and it is not available in the other.I cannot understand how this is possible.You ask us to pay subscription for six months, and then sudenly you introduce a-ala-carte package and suddenly many channels are not available.

The service for Dish TV India is Pathetic. It is not ust 1 problem, it is a series.
1. Their Credit Card payment page takes details of your card and never returns proper result. It always returns in Server Error etc. with default internet explorer page.
2. As you never came to know whether your payment was successful or not, they will ask you to pay again.
3. Even after you have paid twice, your service will not get activated.
4. You call customer care and tell them first line as "My VC card no is", they will override you and will ask you "Are you a Dish TV customer?" and then they will ask you to tell your VC Card no.
5. Customer Care will never be able to call back, but in their opening statements they will not forget to ask you what is your contact number?
5. Then you keep calling customer care over STD, everyday they will ask you to wait for 24 hours and to keep your set top box on for 24 hours.
6. In case you want to launch a complaint, they will disconnect your call.

The story did not end yet, as still I am not able to see the channels!

Beware people!

I took a connection at my residence in Dwarka in Delhi about 4 months back([protected]). Subscription for 3 months was included in the new connection offer. After paying the subscription for one year about a month back, now I am finding that most of the pay channels are not being made available which are a part of the package. It is time consuming and waste of phone calls trying to get somebody who is bothered to solve your problem. The call centre is only registering complaints and assuring of prompt redressal but nothing changes.
Will Mr.SUBASH CHANDRA, the so called dynamic industrialist do something or we have to forget the Rs.3600 paid and shift to TATA SKY?

i m not happy with ur service.it's 2 months ago, i bought dish tv & now it have so much problem. most of times it shows that"conditional access" problem.now its showing "no signal found". I made complaint to your distribtor here in Bhopal To no.[protected] but he is not snding any technician to get it repaired. Please take it is a seriesly.
MY NAME IS RITESH WADEKAR, MY NO. IS [protected]
IF YOU NOT GET SERIES ACTION ON THIS SO I CAN COMPLAINT TO CONSUMER COURT

REGARD
RITESH WADEKAR

It has been over 3 weeks since I registered a complaint with DISHTV regarding my Set Top Box. And, I think the complaint has fallen on deaf ears because, there seems to be no action taken whatsoever till date.

A lady told me that she would ask the engineer to visit my home to check the problem. And, after that, till date I haven't received any call from DISHTV regarding it.

And, that is not all. The site (www.dishtv.in) returned a HTTP error when I tried to log my complaint. I later copied the E-Mail Id furnished in the site and took pains to mail them the complaint from my personal Mail Id.

This is not just poor service, it also shows how careless, nonchalant and ludicrous the whole of DISHTV's service is.

So, on the parameters "service", "support" and "feedback", I'd give DISH TV a 0.0 / 10.

My advice to people who are looking to opt for DISH TV, please, please, don't commit that mistake. You will regret it very deeply.

my v.c no.[protected] in the name of veeras.j.s. my cell no.[protected]. I have given complant for my set box is not working for almost 20.days, given complaint from 2nd Oct.08. so many compalint no. igot from the costomer care. but no.calls, noboby attended the complant till now.
can y help me?

sir,

SUBJECT-poor service after installation

I have two sets of dish tv in my home

1) v c no. [protected]

2) v.c.no.[protected]

one dish tv was not working properly

I made complaint here to distributor by name pavaskar in Hubli, karnataka and i did e no. of e mails to you also

Ultimatly I succeded to get repaired ofter three months

so I didnot made renewal for one set inspite of your repeated message to renew to my mobile no. [protected]

Now vc no.v c no. [protected] is not working since three days

and I made complaint to your distribtor here in Hubli

but he is snding any technician to get it repaired

Please tell me how many months I have to wait this time?

DR.N.B.NANDI

HUBLI, KARNATAKA

MOBILE [protected]

PHONE [protected]

the email adress i mentioned above is my and dishtv is on name of anil agarwal, i request u that my email id is not still added and when i call that see that my id is added or not, the duty officer says its added but its not, so plzz check that its added or not, if not, so plzz add immediately, and one thing more that when i call customer care all are saying in different way, one is saying another word and again when i call then another word i heard, so plzz check this also,

i want to talk to the head of dishtv to speak more with him plzzz call on 6th of june because nowadays i am out of station, my vc no is [protected] and my no. is [protected]

asap can strectch to one year & more

If cross check the various complaints the following is the standard language used in each reply not even a comma here or there

We thank you for writing your valuable feedback on our services. To ensure an action immediately on this issue we appreciate if you would be able to provide us your Contact No as you have already mentioned your VC No. Here. Please provide us complaint number (if any). We will check this at our end and get back to ASAP.

Thanks,
dishtv helpdesk,
email id: dishtvhelpdesk@dishtv.in
website: www.dishtvindia.in
contact no: [protected], [protected].

Dear Mr. Narayan,

We thank you for writing your valuable feedback on our services. To ensure an action immediately on this issue we appreciate if you would be able to provide us your Contact No as you have already mentioned your VC No. Here. Please provide us complaint number (if any). We will check this at our end and get back to ASAP.

Thanks,

NUMBER RONG [protected] RS 1860 DAET 24/12/2013 CARETNO [protected]

[protected] 1860 24/12/2013 [protected]

My Airtel Dish Tv Not Connected And Show The Error (B001)pls Help me

i completely aggree taht AIRTEH dish tv offers the worst & pathetic customer service to its customer. I myself made the biggest mistake of going for AIRTEL.

First they couldn't install the dish as per agreed date, later started giving excuses of my city falls under Tier-III. I had to mail the zonal level officer to get in installed & this this took extra 7 dyas.

within 10 days of installation they discontinued my service for reason - my acoount balance went into negative...how does that possible when i have 3 months of free subcription.

AIRTEL Dish TV is cheating people, their customer servive executives lacks knowledge. All False Promises & Assurances.

I request to people not to go for AIRTEL, instead try some other service provider.

who is the dishtv distributer in kashmir

Dish TV connection number [protected] .
No reception . Screen showing Error 301.

Dear Indra Pal Singh,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at write2us@dishtv.in.

Regards,
Online Team
Dish TV

I am not able to see any channels from 10.12.2007 and even after complaint no action has been taken so far.

pls active fresh tv paid movie movie cord 80 for my dish tv my vc no [protected]

I m also facing the same problem in my tv.

Now a new problem, the dish TV website it totally dead. I used to make payment for recharge online through net banking or credit card. This time I am trying to make payment since last 15 days to dish TV every time it shows "this page cann't be displayed". I am trying to make payment at least 50-60 times since last 15-16 days from home/office/through my friends but this page cann't... Now they have deactivated my connection because of non-payment. While writing to them they say apology we have temporary problem with the web site - interested thing is the web site is used by all over India and also for making payment to dish TV. Either they have illiterate or no idea about the dissatisfaction of customer or revenue loss. Deepak -[protected]

Hi, I am a customer service trainer and have read Mr. Vaidya's concern & troubles, BUT what's interesting is that his complaint looks very genuine after reading the resolution provided by helpdesk.
Look:
VC No. [protected] since Oct'05... renewed in Oct'06. after 8 months refund is made...
In Nov'07 again renewed...for 1 quarter...activate not done...he is expecting dish-welcome...Rs.162/- p.m, that he knows...till date nothing has been done...So we know it's not working...has already logged complaint...His dealer is Mr. Agarwal...
Now:
His VC will give his address... he has called so many times, hence they would have captured his valid contact no by now...Complaint no. would be tagged with his VC...accounts needs to be corrected as per the complaint dates...concern we know...
Then:
Why are we still asking for contact no and complaint no and further delaying service to him.
First:
We need to remotely start his service...if not possible...immediately send engineers and get his service going, apologize...compensate with goodies...and assure good services.
Then:
Follow up his call recordings and update agents, set up better bucketing & service procedures, take corrective actions...ensure this doesn't repeat itself...AND YOU ARE BACK IN BUSINESS.
Friends:
Customer service and complaint resolution is an art, and you have to take ownership & walk the extra mile to fetch delight for your customers who are your business partners as well.
THIS IS ABOVE ANY S.L.A. IN THIS INDUSTRY.
Thanks & God bless.

I totally agree with the comments of Mr. Mgvaidya. I am a dish TV user since 2006. In Apr 2008 i shifted to Delhi, since then I am not able to use my Dist TV connection properly even though I am recharging it every month without any delay. When ever i contacted Dish TV they suggest me to contact local dealer. The local Dealer send someone to correct the problem, some time it works for few days after that i face the same problem.

Basically I have 3 problems:

1. Alignment of dish is not correct (as per my understanding)
2. The set top box takes 30 mints to get up (cust care says its a s/w upgradation prob.- while local dealer says its power supply problem and would charge 400/- rs)
3. I am using the full channel pack for my dish TV - even though there are no of channels which are not included into it. They can be taken separately by paying 15Rs per channels. Then what is the meaning for full package.

My contact no is [protected] - Deepak, if someone from dish TV have time to contact me for the problems.

Dear Mr. Vaidya,

We thank you for writing your valuable feedback on our services. To ensure an action immediately on this issue we appreciate if you wold be able to provide us your Contact No., as you have already mentioned your VC No here. Please provide us complaaint number (if any). We will check this at our end and get back to ASAP.

Thanks

sir,
am hanuman sahay choudhary my VC no.[protected]
i want this serivce temperly disactive. because am go to another palace.
am sending u this complain two time plz...accept my request &
action this : tks

from
hanuman sahay choudhay
VC No.-[protected]

my vc number is [protected] this vc number registar panchakhari mallikarjun shashtri my mobail numbar [protected]
i am recharge my vc on date 30/3/2011 on 6.p.m itz cupan numbar [protected] password 1800 so very let not to recharge and trangacation id [protected] so plese recharge my vc

Dear CHACKO KURIAN,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at write2us@dishtv.in.

Regards,
Online Team
Dish TV

SIR AFTER RECHARGED MY DISH TV A/C I AM NOT GETTING ANY TV CHANNELS PLEASE CHECK AND RE ACTIVATE MY
VC [protected]

6/11/14 ya divashi 6.48 sandhyakali shivam electronics aparna Pawar yani recharge kele ahe pan chhanel disat nahi ID No. 3605986 ha ahe ani [protected] Ani [protected] ha ek no ahe tar mi kay karu te sanga maze nav vinayak malwadkar ahe patta Mangalmurti vadya jal chinchwad gaon pune - 33 asa ahe pho . no. [protected] / [protected] ase ahe

plesce call me [protected]

Hi I am ranvir singh mera vc no - [protected] ( id - [protected] ) recharge amount - 500.00 rec.date - 02.11.13. galti se vc no - [protected] par recharge ho gaya h. pls return my amount.

My Vc number [protected] permanet terminate service please.my phone number +[protected], +[protected].

koi onl9 haaaaaaaaaa

help meeeeeeeee

i request you to cancel our dishtv connection because we are not satisfied by the service provided by your dealer AV SOLUTIONS banglore. secondly even sanskar tv is being disconnected which is very important for us. so its a request you look into our problem and find a solution for it. v have 4 set top box their vc no.[protected], [protected], [protected], [protected]... thanks... waiting for your reply

I have found the customer care center to be very helpful in solving my problems whenever I have encountered.

You people are doing a great job.

THANKS,
REGARDS.

Dear Anil,

We thank you for writing your valuable feedback on our services.

To ensure an action immediately on this issue we appreciate if you wold be able to provide your VC No and Contact No. Please provide us complaint number (if any). We will check this at our end and get back to you ASAP.

Thanks