DishTV India’s earns a 2.8-star rating from 186 reviews, showing that the majority of subscribers are somewhat satisfied with service.
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messhage & recgarge u r card
My Dishtv has not working properly due to "errer message recharge of card" but I purchased the same today on 14.02.2010
The complaint has been investigated and resolved to the customer’s satisfaction.
recharge rong vc no.
Dar sir iam retailer itz mahaveer agency
Ihave recharge vc no. [protected]
Pin no. [protected]
Trancation id pmhw00071324063
Order id 234545
Please recharge this vc no. Recharge amount 250
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear sir madam
I recharge my dish tv in online but i ender wroung vc no so please rechage my right vc no please
wrong vc- [protected]
right vc- [protected]
amount-rs 1000
date-Sat, 05th Jan 2013
time- 09:01:58 PM
Order Number- [protected]
Payment Mode Net Banking (Axis bank)
my email - arulprahasam@gmail.com
I will give you the email id of dishtv customer care, just mail your concern their for quick resolution of your complaints along with your complete details like VC No., Address and contact number.
Email id: customercare@dishtv.in
web page hangs every now and then
Every time u click on continue or submit after entering customer details.
It would not open up the next desired page but gives an error
Dear subscriber,
The page which you have requested for has either been removed or renamed.
Click here to go to the homepage and follow the appropriate link.
When u click on the "click here " option, it just freezes.
Kindly do the needful...
Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
not receiving dish channels
5 December 2009
Dear Sir/Madam:
This complaint as follows is against the Manager, Dish TV India Ltd, Sector 16 A, Film city, Noida, Uttar Pradesh 210 301.
1. I got my Dish TV installed with one TV on 30/3/2005 (VC [protected]).
2. I got my second TV added (VC [protected]) on 15/2/2007 with additional subscription of Rs. 100 per month.
3. Since I had MAXI package of channels in my first TV, I had been getting the
whole MAXI package in the second TV as well for the last more than 2 years. That was until the second week of March 2009 when all of a sudden channels like Star channels, CNN, and BBC stopped showing on the 2nd TV although my subscription was renewed up to 26/5/2009. All of a sudden without informing me Dish TV started to call the 2nd TV (with reduced number of channels) as a child TV. We do not have any child; I watch CNN and BBC on the 2nd TV.
4. It had been my understanding that whatever package is subscribed for the first TV, it is also applicable to the second TV as well. That also had been my experience for the first 2 years with Dish TV.
5. When I asked Dish TV Customer Care about the missing channels on the 2nd TV, I was given different answers by their representatives, such as “Take out the smart card from the second set top box, clean and replace”, “You have to pay extra for CNN, BBC etc because this set is for the “child”, “Read your agreement it is given in there that you have to buy the additional channels for the 2nd TV”, etc. etc.
6. I sent an e-mail to Dish TV on 15/3/2009 to restore all MAXI channels in my 2nd TV like it was before otherwise I will go to Consumer Court.
7. I sent another letter dated 30/3/2009 by courier to Dish TV to their Noida address. I asked them where is our agreement which states that the second TV (VC) will not have the same package (MAXI in my case) as the first TV (VC). I requested them to furnish a copy of that agreement to me because I have not seen or signed any agreement with this clause. I also informed Dish TV that if I did not receive a copy of the agreement by 30 April 2009, I would be left with no option but to lodge a complaint with the Jaipur District Consumer Court to redress my grievance and to compensate my loss for not getting all the MAXI channels on the 2nd TV and also the agony and mental torture in dealing with Dish TV.
8. Dish TV has not yet responded to my letter of 30/3/2009 although over 7 months have passed after the deadline of 30 April 2009.
9. Since Dish TV has completely failed to redress my grievance, I request to please ask Dish TV to resolve this case as soon as possible.
Sincerely,
Prof. Prithvi Singh Kandhal
Karanpura House
50 Raj Bhawan Road
Civil Lines, Jaipur 302 006
India
The complaint has been investigated and resolved to the customer’s satisfaction.
I will give you the email id of Dishtv Customer care, Just Mail your concern their for quick resolution of your complaint along with your complete details like VC No, Address and contact number.
Email id: customercare@dishtv.in
decoder #0751abf14ds56197 not working sice june09
We subscribed for 1 year for 2 units. 1unit=(Decoder) #0751ABF14DS56197 attached to parent viewing card # [protected] is not working since June 2009.
We want:-
Replacement of non-working decoder
(OR)
To credit the subscription balance since June 2009 PLUs cost of the Decoder to our working unit I.E. Decoder # 0751ABF14DS56196 attached to Child viewing Card # [protected]
please activate my dish in 3 days or call me
Dear sheikh arshid ahmad,
Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at write2us@dishtv.in.
Regards,
Online Team
Dish TV
harrasment with dish tv
Dear Editor,
On 30th Oct 09, my son paid Rs. 3, 900/- for recharging my Dish TV account VC# [protected]. Since then I am getting an error message “Recharge your Dish TV account to avail services”.
The complain numbers are: [protected], [protected] and [protected]. Nothing has been done yet. On Sunday, after lots of cajoling, the technical support team called me up but did nothing and told me to keep the TV on for 2 hours which I did and nothing happened after that also.
I am a retired employee of CESC and my son (Supratim Bose) is working with a KPO in Kolkata and he has a shift from 11 in the morning and returns home at 2 in the morning which makes it difficult for him to stay at home and comply to whatever they are saying. However, on the very first day my son asked one of the helpdesk persons to send me a technician so that the problem can be identified and rectified. Nobody bothered to listen to him and today 3rd Nov 09 when my son called them after returning from office at 4 in the morning, a helpdesk person called Harish was very rude with him and said that I have to pay for the charges of the technician who is going to visit my place to rectify the error. When he told him that he was not going to pay for any charges, and told him that he has no other option than to move to consumer court, the helpdesk person said that we can do whatever we want to do but we have to pay.
Now this is what Dish TV Customer Service is all about and I am very frustrated with the service.
I would request you to publish this in your column and let the audience know my displeasure of being a customer of so called “Wish Karo Dish Karo” DTH Service.
I hope someone will please take it up forward and help me in this hour of need and crisis that I am facing.
Regards,
Sunil Kumar Bose
The complaint has been investigated and resolved to the customer’s satisfaction.
To,
Essel Agro(P) Ltd.
B-10, Lawrence Road, industrial Area,
New Delhi - 110035
Sub: Refund the Security Deposit (Rs. -2490) against DTH customer receipt No - 163946.
Respected Sir,
I, Tajuddin Hasan Mundhekar is a active customer of DTH Since 13.08.2005. My V.C. No is [protected] and Antenna System serial no is 00551AAH21YS03723 (Zenega). I want to refund my security deposit and purchase new connection from G - TV but how it will be refund. I went to purchased shop - ( Ranak & DTH Dealer - Mr. Salim Gilani - Vapi, Gujarat. ) for refund but he has refused and told me to ask the DTH - G- TV distributor - Vapi. Distributor guide to me to ask customer care for refund but customer care contact was not occurred.
Also, I am attaching herewith security deposit receipt and dealer shop receipt for your reference.
Request to refund me security deposit as early as possible other wise I have no alternative instead of consumer court.
I hopes to support me for help.
Thanking You,
(T.H. Mundhekar)
103, Blue - Bird Appt.
Near Hotel Green View,
NH - 08, Vapi. Dist - Valsad,
Gujarat (India) - 396 191.
Date: 26.09.2010
Mobile Nos. : [protected]
unable to view channels
My name is makrand u wadekar. I am dish tv customer, my vc no. Is [protected]. I am having platinum package. From last ten days we are unable to watch & lsquo; star maaza & rsquo; channel as it is not coming in the view list. I had tried all the settings (Channel search, reset factory settings etc. ) , but only 213 nos. Of channel were searched. So I called customer care where I was told that I will get the channel within two hours. But I did’t got it so I call back customer care on next day then I was told there is technical problem and can’t say when it will be solved.
Please look into matter immediately and inform me accordingly.
Makrand u wadekar
([protected])
The complaint has been investigated and resolved to the customer’s satisfaction.
our V C No.[protected] Sun Tv Group channels and Zee Tamil and Jaya Not working other channels are ok here madurai service is very poor so lookinto the matter very urgent and attend immediately i think you do best services i want also recharge
Manager, Tamil isai sangam, Raja muthiah Mandram, Madurai mobile [protected]
I will give you the email id of Dishtv Customer Care, Just mail your concern their for quick resolution of your complaint along with your complete details like VC No, address and contact Number.
Email id: customercare@dishtv.in
poor service
Dear sir,
Let me start with my pain points:
1. I am a customer of dish tv and exploited one.
2. Till you system works, its great but any extraordinary requriement/request is a pain. E. G ordering mod
3. You technical service is "horrible", "pathetic " in all sense.
4. You customer care team, has only pre-prescribed statements to answer to customer and even some time don't know how to talk.
5. When they transfer their call to their seniors, seniors behave in funny manner... They pick up phone and say that they are not able to hear properly. This happened multiple times and happened today on 24.10.2009 at 3.35 pm when i called for an outstanding complaint (Due since 10. Oct 2009). He (Sriram) pretended that that they are not able to hear while the first person (Manish) who received the call had clear communication.
I have this connection since may 2008. Whenever i have to call your customer care number [protected], it has been extremely horrible experience. Whenever i ordered movie on demand (Mod) it gets affected after 24 hrs.
Recently i paid subscription for one year (Valid till oct 2010 - biggest mistake) and every day-
1. I switch on my tv i have to read the message "renew your subscription to avail the service" for few minutes and then it goes off, of its own.
2. Dish tv box behave erratically some times, it shows messge that check your vc card.
3. Some time tv has no signal from dish tv box.
I have complaint for this on 10 oct 2009, repeated on 14/15 oct 2009 as no one could attend this complaint. Later on i again complaint on 16th/17th/18th and 19th oct 2009 as no one turned up. I have to live with the poor performance of dish tv. Every time i called i was asked to do some drills like switch on / off set top box, remove cable, insert cable and remove/insert card. But problem could not be solved. Once a suggestion was given to do all these things every day (Funny technical advise).
Later on 21st oct 2009, a guy came home and he had some other drill to do i. E. Check signal... And he did some thing and went off. I got sms that complaint is resolved. However to my expectation, it was no change.
I complaint again on 22nd oct 2009, 23. Oct 2009 was told that after doing all above drills that technician will visit within 6 working hours. (However defination of working hours is not known to any one). Today (24. Oct 2009) , i got an sms that mr. Mayur will visit me at 12.00 pm on 24.10.2009 and a number was given. After waiting for hours i called on the number given in sms and was told that the complaint is there, but technician will not come for next two days and was also told that such sms'es are usual.
It took 12 days for dish tv to send a technician who could not solve problem... What a customer service.
When i call the dish tv customer care, i was told that technician wll visit me within 6 hours from 9.30 am. The person on customer care was not even aware that 6 hours have passed by (As i called at 3.33 pm).. On my query to confirm till when the working hours will last the person has no answer, he even mentioned that technical department can only confirm and he has no clue. Then he transeferred this call to his senior (Mr. Shriram) , who pretended that voice is not clear and tried to handup the phone..
I am fed up of calling this customer care of dishtv as they have standard answers:
1. Aapko batana chaunga.
2. Set of drills as mentioned above.
3. No specific commitment and confidence in resolution.
To summarize, i am fed up of pathetic service of dish tv... And request you to please let me know, when this problem can be solved. I am going to again call today at 8.30 pm, if technician does not come. But i am sure that my problem will not be resolved.
Hussain zaidi
Vc number: [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I am a subscriber of dish tv connection for last 8-9 months. Previously dish tv was transmitting Etv (Chattishgarh), but after two three month they stopped the same. Customer care service is also not responding to our complaints. The region we are residing is naxal affected are and due to non transmission of Etv chattisgarh we could not get the regional news.
Beware!
I brought the Dish TV on 25th Sunday (Chandra traders, champ road chennai) and informed that it will be installed within 2 days. No one came after that, I was asking the dealer who response is that it will be done today. I spoke to the dish TV customer service, who told that installation & charges will be taken by the dealer, if they want to install then i need to pay Rs.350 more and again for the package, Which gives a clear idea that these dish tv service is a real ###. and I wont recommend to anyone. Its now been around 2 weeks without any proper response.
Respected sir,
thers is High Charge By Dealer on Monthly Subscription. I want to Know the actaual Price of yor three pakages. Because here dealer charge Rs.260 for Gold Packs While Actual Price Shown in your dish info or add is Rs. 190+ Tax so it will close to Rs.220 or something. So finally i want to Know Running priceses of your packages. As well as We want to Add Channal “Neo Spots”.
Thanks
P.G. Sawant
Sawantwadi
V.C. No [protected]
Phone No -[protected]
I would appreciate it if a manager to call me. I had a terrible time with representives from dish through AT&T. I was lied to and degraded. I called and talked to several people that were very helpful and then told I never spoke to anyone, I have names. This complaint is way too long to type. I am also going to contact DPUC about my complaints. Please contact me via my cell phone. [protected]. I will not be contacting DPUC until Thurs. 10/23. If I do no hear back from you I will take that as another complaint. Thank you, Karen Swan
sir,
SUBJECT-poor service after installation
I have two sets of dish tv in my home
1) v c no. [protected]
2) v.c.no.[protected]
one dish tv was not working properly
I made complaint here to distributor by name pavaskar in Hubli, karnataka and i did e no. of e mails to you also
Ultimatly I succeded to get repaired ofter three months
so I didnot made renewal for one set inspite of your repeated message to renew to my mobile no. [protected]
Now vc no.v c no. [protected] is not working since three days
and I made complaint to your distribtor here in Hubli
but he is snding any technician to get it repaired
Please tell me how many months I have to wait this time?
DR.N.B.NANDI
HUBLI, KARNATAKA
MOBILE [protected]
PHONE [protected]
early termination of dishtv connection
I have paid rs.375 / - under silver pack on 6/8/2009 as 3 months subscription for dishtv. But today on 8/9/2009 my dishtv connection is closed. And after enquiring at local collection center at new sangam electronics, sangamner dist. Ahmednagar maharashtra, it is said that company has wrongly renewed connection under platinum pack and hence connection period is over after 1 month. And noone is responding from company and also on tollfree no [protected]. I request you to help in this matter. My cell no is [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree that Direct TV needs to either be put out of business or be honest. For these people to steal from you bank account without you telling them to go into it is some nerves. Then they lie and say it wasn't anyone from their company, with their name as big as day on your bank statement. What type of people do you have in the customer service department. I know all of the people are not like that some of them that you have have given the company a bad name. They will replace some of your money and not all. I had made a payment on Oct 3, 2008 and they went in and took double. And every month your bill was wrong, I mean every month.
When I read some of the complaints about Direct TV I get angry because they lie from stealing from your bank account to making promises to replace your money, to pretending like the next month they will not bill you. They really need to be put out of business because if you steal you will lie or visa versa. This is so sad.
last 6 days i was pay RS.900.00 for recharge my dishtv my dishtv has been recharged but i have not some channels utv movies bindass movies colors sir plz add these channels in my pakage i shall be very thankful to you for this favour my VC NO.[protected]
deactivation
I have purchased a dish tv from your local
> (Kasganj distt. Kanshiram Nagar U.P.) dealer. he gave me 3
> months package with dish tv free of cost. after 3 months one
> day he calls me that he charged my account with rs. 500/-
> wrongly. i don't want charged my a/c that time.i have
> received an sms on my mobile regarding this charge.your
> dealer tell me that if i would not pay him rs. 500/- then he
> would close my account. after that he deactivate my account.
> tell me where i was wrong and why he deactivate my a/c. if i
> don't want to recharge my a/c. then will he forced me?
> or if he charged wrongly my a/c, where is my
> fault.
The complaint has been investigated and resolved to the customer’s satisfaction.
smart card problem
My vc number - [protected]. From last 15 days my dish tv is problem. When on my tv some chanel is comming but after 5 - 10 min it becomes blank. Only dish tv symble appears and one message comes " your smart card problems contacts service person". The service person tell that you clean the smart card and reinstal. I have done many times but same problems appears.
Please rectify the problem as earlyest possible.
Thanks.
Anustup nayak
Bhubaneswar
Orissa
India
The complaint has been investigated and resolved to the customer’s satisfaction.
WORNG RECHARG ORIGINELE VC [protected] misteket vc [protected] trnjtion id PMGW00197004306
WORNG VC [protected] right vc [protected] balans trnasfar customer name prwin patil
Dear AUNDHA NAGNATH,
Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at write2us@dishtv.in.
Regards,
Online Team
Dish TV
Dear UMARA,
Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at write2us@dishtv.in.
Regards,
Online Team
Dish TV
installation failed
my dish tv shows no signal frequently.now this time I have a new problem every time I switch on the TV it shows installation failed and nothing works.what would I do please HELP me out.
The complaint has been investigated and resolved to the customer’s satisfaction.
I will give you the email id of Dishtv customer care, Just mail your concern their for quick resolution of your complaint with your complete details like VC No, address and contact number.
Email id: customercare@dishtv.in
satellite problem
Dear sir,
I was the dealer of dishtv and i've stopped dishtv sales
Because its 3rd class service providing to its customers.
Please note that i want to do a complaint regarding dishtv's service.
Kindly note that dishtv is not providing dd channels through it's
Satellite called nss-6 at 95 deg. East. Actually dishtv is showing
All the dd channels from dd-direct plus pack by it's nearest
Dd's satellite called insat-4b at 93.5 deg. East.
So the main issue of complaint is the customers who is using dishtv
Are facing the problem of dish alignment problem.
Dishtv is providing only 60 days service to it's
Customers regarding dish antenna alignment problem.
So the problem becomes at any time and most of after warranty period.
As per percentage atleast 80% customers are facing the problem of dish
Alignment and getting no signal on their set-boxes, and after that
They have to spend 150-250 rupees to align the dish antenna by calling
Any engineer or related person after 2 months of warranty.
So, i kindly request you to please told to dishtv to show all
Dd's channels through only by their own satellite called nss-6 at
95 deg. East, so that this main complaint must be resolved
Automatically by company itself.
Hope for an early action from your side.
Dharmesh bamrolia
[protected]@rediffmail.com
Dish-tv upgraded gold pack to gold saver pack without my permission. Then deducted rs. 40 to change gold saver pack to gold pack. Customer service is very bad. To contact customer care for once mince spend rs. 15/20. Can you give answer by e-mail? I am thinking about to say dish-tv good by.
We have bought dish connection at 2017. Now the vc card has been expired ans it has to be renewed. But we recharged the connection for 200 rupees through net banking at 28/12/2017 (Icici bank) , so the recharged amount has not been recharged for four days. Icici bank - online prepaid refill confirmation
Transaction successful
Message : transaction successful
Ref no : [protected]
Operator : dish tv
Consumer no: [protected]
Amount : 190
I bought DISH TV HD Box with Recording functionality 1 and half year ago. After 5 months DISH TV box was always showing "No Signal" or "Heavy Rain". I talked with customer care and they give some solutions over phone. Some times its work. But, from the very next day the same problem started again. I requested them to send engineering to solve my problem. But, they did not. But, just after 6 month (after warranty period) they send engineer at my house. Engineer told me some parts of antenna was not working. They changed it and I paid Rs. 800 for that. Also, they changed the HD Box. But, just after 6 months same problem started again. Again engineer came to my house and told me HD box and antenna was not working. I have pay Rs. 1100 and service changes for that problem. At that time I was not agree to pay. In every 6 months DISH TV box and antenna stop working. Then the engineer called their manager and told about the situation. He called me and I requested him to stop my connection and told him to discontinued my connection.
But after, 3-4 months they called me asking me to returned back my HD BOX to them. I was extremely surprised. I paid Rs. 3090 for that connection. They told me it was installation charge and the price of the BOX is more than Rs. 4000. But, when I bought the box they told me every thing included in Rs. 3090, also nothing is mentioned in anywhere.
Please anybody can tell me what is going. Why they harass me? If I want to discontinue the connection, then have to return the BOX for what I paid Rs. 3000. Please tell me the reason behind this.
I have purchased a Samsung LCD TV on 8th mar 2017, along with it i was offered a DishTV Tru HD service as part of the offer, and was told to send an SMS with My voucher no to 57575 for a Dishtv guys to install the DTH service.
the first complaint is already registered with no [protected]
the second complaint is registered two days before the no is [protected]
i dont know how many more complaints i need to register, this was supposed to be an offer for world cup 2017, i hope they will install before the nextt world cup -2017
Need suggestions on how to get compensation as I have missed the very purpose of buying the televison as part of the offer.
even complaints board have not responsed, where will the customer go ...
Bbc is signing off from dish tv wef 30th october2014. It is dis-appointing & astonishing just on the basis of its less popularity. Earlier several channnel like the god & tbn were removed probabaly on the said ground. Discontinuance ofchannels thus seems to be quite embarrassing for the viewers like me who have been watching the channel in question since its inception. Kindly review the decision to continue it.
I am existing dish tv customer vc no [protected] vijay g sheth
Transferred rs 1000/-on dated 15/12/2017 at 17.18.30 through net banking reference no [protected] & status - success
Debited from my a/c od-[protected] but i have not received any confirmation over mobile / mail - vijaygsheth@gmail.com
My last date for recharge will be 21/12/2017 as per message of last recharge.
Pl do needful at the earliest.
Awaiting for your reply for ready ref attached receipt recd from net banking
Sir I wish to inform u that I have 2 dish t. v. connections taken as parent connection and add on connection. recently I found out that both the connections have been made as independant connections which is surprising as the connections are in the name of my wife mra anita chandra with same address and connected in one dish. I am finding it difficult to recharge both seperately as it is costing me more than parent and add on. my v. c nos. are [protected] recharged with titanium pack for one year on 25.2.2017 and v. c. no [protected] recharged with platinum pack on 9.9.2017 valid till feb 2017. it is requested that v. c. no [protected] be registered as parent connection in titanium pack and v. c. no [protected] as add on connection and changed to tittanium pack. the amounts may be clubbed and the new validity may be intimated to me at the earliest. regards sharad chandra
I have purchased a Samsung LCD TV on 8th mar 2017, along with it i was offered a DishTV Tru HD service as part of the offer, and was told to send an SMS with My voucher no to 57575 for a Dishtv guys to install the DTH service.
I did get a reply message that one of the DishTv representatitves would come in next 72 hrs for installtion, after about four days, i logged a complaint with customer care of Dishtv on 12th mar 2017 with the comp no : [protected], and than i was told the prob would be rectified within 72 hrs. but till date i.e 20th mar 2017 there has been no response from them, inspite of multiple calls, all i get them from is that " sorry for inconvience will get back to you latest by 24 hrs".
I hope some thing can be done about, the most disgusting thing is the impunity and apathy they show towards customers,
kindly do the needful
We are using dishtv since 2017. Every 2/3 months signal will go off without any reason (rain, storm etc). Everytime we'll call and mail customer care, they will take 2 to 3 days to send the service person. Now service person informs us what time they will come. We, working couple, keeping all work aside, wait for them to come. They never turn up on the time they mention. Every time we have to make repeated calls/mails to troubleshoot.
Now this time since October beginning we are not able to view any channel. No signal is coming as usual. They are not responding to our mails. We tried calling all customer care numbers. In interactive voice we are asked to wait for executive, but no executive picks the call at all. They have taken 6 months bill in advance in May 2017.
Sir,
I have recharge my dishtv (vc no-[protected]) through paytm transaction receipt order no: #[protected] tue jun 17 2017 for 90 days, where as I have got msg of 71 days only upto 24 aug 2017 from 16 jun 2017 in super_gold pack @ rs 280/pm. pl go through the matter & give me proper gideance for,
Thank you sir,
Sunil kumar saha
[protected]
customer service
Customer service
What would you call the quality of services of dish tv? Bad, rank bad, pathetic and more
A complaint (No [protected]) lodged on the dish tv all india toll free number on 5th july 2009 has not been resolved till 12th july 2009. Its been 8 days only and that would be acceptable by the dish tv customer downtime standards (Or rather that is the impression i get). Interestingly the complaint was closed and a resolved status flagged off. This was intimated to me by sms on 6th july 2009, stating that dish tv "hoped that they were satisfied with resolution". All this even while not a single customer service engineer visited my premises.
Interestingly enough, there are about 10 all india numbers that dish tv has provided for taking customer calls. That is another experience in itself, where you are thanked for calling dish tv and you need to confirm whether it is dish tv really that you wanted to call in the forst place. There after.. Your choice of language and membership status is ascertained and then you are asked to be "be online, while some one will shortly attend you"... 14 attempts later, each lasting about 3 minutes waiting... I felt obiliged to disconnect. Customer service, waiting times and delivery processes?
Dish tv: you may have clocked 25 lakh users, but you cant manage one well... Its time to change (Your incorrigicle standards and my dish connection)
The complaint has been investigated and resolved to the customer's satisfaction.
Besides having the slowest internet service, now Dish TV service is replacing good programing that is current and educational, such as CNBC stock reporting and analysis (Channel 208) with countless hour of mindless programing such as Undercover Boss.
This is not what I sign up for, and upset that your company makes these arbitrary changes.
I wanted to contact DISH via email, during my working hours. I am so heated. I've had DISH for a few months. When they came to install it, he ran a line from my next door neighbor's (apartment) satellite dish, instead of putting one at my apartment since we were right next door. It wasn't my idea but I didn't see any harm in it then. I mean as long as they know I'm paying my bill and it was on the up and up. Next thing you know, my neighbor moves out, and the satellite was still connected of course and my service was still intake. But yesterday I came home and I had no connection at all. I checked next door and maintenance had removed it and put it where our garbage cans are sat on trashday. I called them, explained what happened and said they would set up an appointment for me, for the next day. And said they would waive the fee of $95 for installation. Well, I didn't tell that tech to connect the wires from the neighbor's apt in the first place. He said that they could run wires/service from just one dish, to other apartments and there would be no problem. But I was just upset by the whole thing. And then, I haven't had service since yesterday at 4:30 p.m. and I'm sure I'm being charged, and no service. Maybe I'm being petty but I feel like maybe something could be done. You think. D, Garrett. I would like to be contacted by email if anyone from DISH sees this and can correspond with me on this matter. My email is diane.garrett@ky.gov. I opted for the earliest appt 8 a.m.-12p.m. But then got a message this morning that they wouldn't be there until the 1-whatever time they close. The more I think about it, the more upset I become.
Dear Anil k srivastava
Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at write2us@dishtv.in.
Regards,
Online Team
Dishtv
i do not remember abjectly when i bought disv tv, since time my dish tv was working fine ani had d last two days showing error 201. as per displaced instruction i have sent sms DISHTV 201, But so far problem has been not solved and still displaying veiwing card is not paired with STB. herewith i request to Dish TV authorities to solve the issue at earliest.
VC No. [protected]
i am a dish customer and just got it in October, however I was VERY DISAPPOINTED when i found out that channel 10 and 12 was no longer available. I would like to see it back on, cause I am seriously thinking about going to Direct TV . PLEASE FIX THIS ISSUE
We bought a new tv and we called dishtv to help us program our dish remote to our new Sanyo. We spoke to a technician who was nice but she was unable to help us (even after going through all of the troubleshooting). I asked her if I could speak with another technician. As I was asking her she said that our phone connection was breaking up and she hung up. I called back and spoke with a guy who claimed to be from the "Advanced" section (like a manager), but we found out later that he actually was not. Anyway, same problem with him... couldn't help us and he also suffered from phone connection problems and hung up. (fyi: we never moved from our den the whole time we were on the phone with them and we never have the problem of dropped calls). Anyway, we felt that was not a very professional manner to handle calls, so we called yet again and asked to speak to a manager. Jerry ID C2S, was short with us from the beginning. First of all, he was hard for us to hear b/c of all of the background noise on his end. He said it was b/c it was a call center and "of course it was going to be loud" he snidely told us. While I was explaining to him about the issue with our remote, the "dropped" calls and the fact that we still did not have a working remote, he continually interrupted. He told me a few times, "I don't care about what happened with the other technicians, what is the problem with the remote?" The entire explanation on my end took less than two minutes but he constantly interrupted like he was in a huge hurry and could not be bothered. I remarked to him, "please don't get snippy with me.. I've already dealt with bad customer service enough tonight." Then he really went off... so my husband grabbed the phone from me. My husband asked him if the phone call was being recorded. Jerry told him no, so my husband asked that it please BE recorded and Jerry said that that was not possible. So my husband said that we would record it on our end with our phone. And Jerry said that no, that would not be authorized. My husband, a former police chief, said that, yes, it is authorized if I tell you that I will record it. Jerry then said a string of ugly words and hung up on us. We are not believing this. We don't usually get into it with folks anyway, especially like this. So my husband is angry and insists that we call again. I am just frustrated and start googling direct tv. So we call again and ask to speak with a manager and we talk to Lisa ID OER, and first she tells me that Jerry is in a different office, then later on the phone with my husband, she tells him that they are in the same office, so who knows? Anyway, she tells us that she will send an email to Jerry's supervisor. Since she is at the same level as Jerry, I don't feel comfortable with that, so I ask if there is anyone higher than her that I can speak with. She says that no, her supervisor is not in. I ask her when he will be in. She says she has no idea. I tell her that that does not seem right. She tells me that she doesn't care how it seems I just have to take the email or leave it. My husband talks with her for awhile and he asks if he can record it, she says no and hangs up. I have only had dishtv for 6 months but I want out of the contract. I used to have directv and never had these kinds of problems.
I called dish yesterday and came to an agreement to have it installed but did not have my credit card at the time (my wife was off the island) the sales rep told me he would call me at 10 AM . ive been waiting by the phone for three hours and am done . my name is larry havel ---- [protected]
Lynn,
I apologize immensely for both the experience and confusion you were caused by the agents who you spoke to during both phone calls. We do randomly record calls for quality assurance however that does not neither guarantee nor ensure that any particular call will be recorded. We do advise each caller of this ahead of time to ensure you are aware of the chances it may be recorded in the likely event your call is one of the randomly selected. It is company policy that we do not allow customers at any time to record a call for any reason during any part of the call while speaking with an agent for several reasons, mainly due to security. If a caller requests or advises us that they desire to record the call we do have to advise them against it and if they continue or elect to record we must release or terminate the call. This does not give an agent any excuse for a customer to be treated poorly or for an agent to be rude for any reason under any circumstance. All this information can and should be provided to the customer in a friendly understandable manner. The customer should never be treated in a way that makes them feel they need to record the call in the first place, if a customer feels they are not getting the customer service they deserve then something is wrong. I would be more then happy to document your customer complaint regarding the above agents and the lack of customer satisfaction that they provided. We take pride in being able to show our customers that we value them as customers and I hope that you will allow us the opportunity to regain your trust and through time show you that we do have what it takes to rectify the situation by showing you the best customer service. If you have any further questions please feel free to contact me directly.
Alicia Brink
Executive Offices of Dish Network
Office Hours: Sunday-Thurs 6:00am-2:00pm
Fax Number: [protected]
Email: Alicia.Brink@dishnetwork.com
Mr Haakenson,
Please let me first start out by saying that my wife Sharon and I are very appreciative of your prompt response regarding our Customer Service Comment we posted concerning the technical support we received over the phone this past weekend.
I believe my wife summed up the events rather well with all that had transpired and our frustration. Up until this last weekend we have been pleased with your Dish Network services and the treatment we have received by the home visits your technicians have made in getting us set up and responding to our problems.
I only have a few other comments and points of interest to make on what transpired. During my conversation with Jerry (ID C2S), his unprofessional behavior over the phone got to the point where I had to enquire whether the phone call was being recorded for quality assurance as some businesses do.
He then became even more confrontational and began arguing with me that it was totally against the law. As I tried to explain that it wasn't, he then told me he would hang up if I began to record the phone call on my end because again it was against the law. I asked him if he was familiar with the federal law and then he hung up.
Without insulting your intelligence and lecturing you, Mr HaaKenson, for future reference it may be helpful as a solution to inform your employees of the following: Federal law allows recording of phone calls and other electronic communications with the consent of at least one party to the call. A majority of the states and territories have adopted this based on the federal law. In fact, thirty-eight states (I live in one of them) and the District of Columbia permits individuals to record conversations to which they are a party without informing the other parties that they are doing so.
These laws are referred to as "one-party consent" statutes, and as long as you are a party to the conversation, it is legal for you to record it.
In all fairness to Jerry (ID C2S), there are 12 states that require all parties consent, which is what I was trying to do when I asked him if I could record the conversation to forward to his supervisor. See where I'm going here? If he wasn't being rude and unprofessional over the phone, then what would he have to worry about...right? Had our phone calls been recorded for quality control & assurance of customer satisfaction, the incident over the phone would be on record for clarity as to what was actually said by both parties and the way it was said. I felt that not only did Jerry (ID C2S) display unprofessional behavior as a poor representation of your organization, but he also lacked knowledge of the law as he was argumentative about the facts.
So just to ensure that the experience I had with Jerry (ID C2S) over the phone was just a single employee with poor attitude (and not just a systemic problem throughout the entire Dish TV customer service center), I then called and spoke with a Lisa (ID OER).
When the question was first asked, "Can I record this phone call?, " her response was "It's not allowed and if you do I'll hang up" (See Jerry ID C2S and Lisa OER are in the same office according to Lisa OER). I then asked her if she could get me contact information to submit a complaint to an executive management level position on what had occurred that evening. Her reply was, "it would do you no good sir", "you can't speak to them and they don't care anyway", "we are the only ones". I then asked "at any time I call?" Her reply, "yes sir, anytime you call, just us".
I then asked if there was a website for comments and complaints. Her reply:
"No sir, we have no such thing, just us". I then replied with, "I can't believe what you just said, that's impossible and it can't be true". I then stated that I couldn't see any executive from the Dish Network not caring about the treatment their customers were receiving over the phone after business hours.
I then asked her again if I could record the conversation and she said, "Sir, I will hang up." I replied, " Even on a customer needing assistance..?"
her last response was, and I quote: "Sir we are not 911 here and we have the right at any time to end a conversation with our customers and hang up on them" End Quote. One second later, she hangs up. I rest my case...
In closing, we had moved into our new home in a very large new subdivision back in March of this year. Since signing on with Dish Network, our average bill has been $80 to $90 a month, doing the math that's over $1000 a year for the 5 TVs in our home and we always pay on time. All our neighbors have similar monthly fees if not more. In our subdivision one homeowner is not allowing cable to be installed, so it is very competitive between Direct TV and DISH Network. In fact we had been with Direct TV in this same subdivision for 2 years before building a new house nearby and switching to DISH Network.
The comparison between your services and Direct TV is a topic of conversation among all neighbors on who provides the best service. I would like to think you consider us as valued customers with DISH Network, but based our experience this past weekend my wife and I are having our doubts.
I know my wife has been upset to the point we are considering cancelling our contract with DISH Network and returning to Direct TV where we had none of the types of issues for the 2 years we were with them.
We would sincerely appreciate some form of apology from MR. Jerry (ID C2S) and Ms. Lisa (ID OER) whether it be over the phone or in writing. We are not looking to have anyone terminated from their jobs, that would be your decision. We just feel as representatives of your organization at the time, we were insulted by their behavior and that their unprofessional attitude and confusion over proper customer service and the federal laws could not possibly be a direct reflection of Dish Network and the Dish Network Executive Team.
Again we are appreciative of your prompt response regarding our Customer Service Comment. I will be waiting for response to this message.
Respectfully and sincerely,
Mr. Lynn Tharp
Work Phone: [protected]
Cell: [protected]
Thank you for your response.
child connection not working properly
Dear Sir,
I am using dish tv since last 3 to 4 years, i am facing many problem regarding complaint of dish tv customer care.
I have 1 + 2 dish tv connection at my house, recently i have recharge my 3 dish tv 1 parent and 2 child for Rs 1800.00 on 1st of July 2009 through customer care centre. i have opted for full package recharge. i have been told that my all three connection will get full channels as i was getting it previously also with my recharge. after 6 hours my dish tv has been updated but one child connection does'nt get star packeges, no sports channels and many more channel is not comming. i again call customer care for complaint on 2nd july the lady has taken my complaint and told me that i have updated your account and also refresh the channel also now you will get all your channels. my customer complaint no was given to me was [protected]. but i had got no result.
again i have call customer care on 4th july today at Ahmedabad customer guy call Mohan told me that you had no complaint with us i have told him the No also but he say there is no such complaint. then i had told him my problem that my one child VC is not getting certain channels, he told me that you will not get the channel and you have to pay for that channel. No child VC will get these channel. then i told him that i m getting it on another Child VC and i was getting the full channels since last so many times, he told me that i could be some company mistake that you gets the full channels,
Dear sir please help me what to do, each time i call custormer care there is some new guy and they say new story every time.
My Parent VC No : [protected]
My 1st Child VC No is : [protected] (Channel is not coming in this VC)
My 2nd Child VC no is : [protected]
Pls help me if you can call my cell no is +[protected]
My Name is Huzefa Vaziri
The complaint has been investigated and resolved to the customer’s satisfaction.
chor company
This company is cheating the customers. Every now and then they are demanding extra payments for different channels for which I have not demanded or they are demanding extra money for already subscribed channels. Today there are three of their transponders are not working, thus many channels which I view are not available. If one tries to phone there is lot of time wasted on liostening to the waiting music on their phone of call center. The local distributor is not ready to help either. It is a money fleecing business. Many a times their transponders are not working; if that so occurs they should publically admit before the customers and refund the money if they are genuine people.
I wish something concrete should be done to correct this.
with regards,
anoop
Today, i.e. 18-05-09, since evening the Star TV, Real and many other channels are not avaailable. Under the settings I found that the transports no.2 and 3(vertical) are showing signal quality around 0. It is your deficiency in service. May be by tomorrow these channels shall again appear following channel search. Today I tried many times but failed to get these channels. Are you going to refund me the money? As you cannot provide me back those programmes which are running now. Instead of over 200 channels only 168 channels are available.
Defaulting DTH operators should be brought to book. They are physically distant from the customer, so the customer cannot directly argue with them, the network of distributors and local agents provide them with the protection because of inaccessbility.
@Anoop,
Well i give you the customer care email id: customer care@dishtv.in, where you can register your complaint and get resolution for all your queries About packages and channels, That which channels is available in your package and what channels are available in ala-carte packs for which you have to pay extra.
Also you can go to dishtv website for channels packages and ala-carte packs details: www.dishtv.in
reconnection/reactivation
From
S. E. Pashankar
Subscribed from 30/12/2008 to 29/12/2009
Package name - dish welcome + language zone – marathi
This above said dish (Dish connection) was removed by my society
For building maintainance purpose in nov-2008
Now repairing & plastering work of the my residence building is complete.
Hence i have contacted to your local dish tv service center
At airoli navi-mumbai. & they had refitted dish. For which i paid rs 225/-
For reconnecting & to activate dish signals, i have visited almost everyday (10 days) to your local center but every time they are answering me that your server is down. That’s why we can not reconnect / reactivate my dish tv connection.
I have also tried to contact your customer care no [protected]
But every time it was engaged. Or received call failed message.
I don’t know how this company is careless for a long time to repair server down problem when customers are ready to pay
Is dish tv company is serious in doing business or only advertise wish karo with (Budha) shahrukh khan
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a Dish member for 5 years now. I love Dish, this is the first complaint I have ever seen. In the US everyone I talk to loves their Dish satelite? Give them a chance. Possibly your construction had something to do with it?
I agree with you
Is your connection working now, as you have given in details that connection active from 30/12/08 to 29/12/09 that shows connection is working fine now.
have you disconnected dishtv connection when your construction work is going on i means to say that your connection is active that time or not. because if your connection is active and you have already made paymnet then only by alignment of dishtv your connection will be reactivated.
problem after my recharging
Sir, Mostrespectfully stated that i m dishtv maxi user but When i recharged my card now, they convert my package 2 platinum but i wana fully kids chanells & drama chanells but now i have only cartoon. Network, animax, boomrung, nick india, and pogo but i want to add disney channel, toon disney (Jetix) , and hungama at my dish tv and also i have not star...
Read full review of DishTV India and 93 commentsabout there service monopoly (after becoming the customer)
i have dish tv connection one mother( V.C No. [protected]) +three child
now what is the problem dish tv changes there plans without any prior information (like i had purchased 2- connection onaun 2008 with this condition that i have to pay Rs 2800/- and will get maxi pack till one year without any charges but dish tv changed it in 4 months without any information, when i tryed to contact on custmor center they said this i company, s policy we cant help u)
today 31/01/2009 dish tv stopped my all channels when i asked they said there is some mistake done by my staff we will rectify this problem in 4 to 24 hours and wa not done till 14 hours
today is saturday i was free to enjoy but -----------
here i would i ask why should i suffer
The complaint has been investigated and resolved to the customer’s satisfaction.
not activated yet
My dish tv id no. is [protected] I've made a payment on 29th sep 08 & even the payment is received shows in my dishtv & over the 1 week had past away but still my dish tv is not activated if u have received the payment then y dish tv is not activating i want to know the problem of my dish tv & very very soon this is my e-mail [protected]@yahoo.com inform me by e-mail
The complaint has been investigated and resolved to the customer’s satisfaction.
my dish tv vc.no.[protected] installation failed 5days please my problemsolves my name BALKAR SINGH and mobile no.[protected]
my customer service no: [protected]. I agree with the complaints of other customers. I am trying to renew my dish tv connection since 10days online. The site is not at opening and Iam not able to renew. I went to the agent at Ananapur AP they informed that site is not active since 11th of this month. even today the site is not rectified. It is surprising the Compay which boasitng of 25 millon customers is not paying attention to rectify their web site. It is sheer negligence or may they think that since once customer got one dish connection they can not go to any other connection as it will unnecessay additional expenditure. Should we think of any leagal action may be that may the only option.
just call to customer care of dishtv and get your problem resolved by giging them details about your V.C number and payment details.
DishTV India Reviews 0
About DishTV India
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DishTV India emailscustomercare@dishtv.in100%Confidence score: 100%SupportAmardeep@dishd2h.com100%Confidence score: 100%Pankaj.sardana@dishd2h.com100%Confidence score: 100%investor@dishtv.in98%Confidence score: 98%financecorporatesales@dishtv.in97%Confidence score: 97%salesdishtvcorporate@dishtv.in96%Confidence score: 96%ranjitsingh@dishtv.in95%Confidence score: 95%chander_s@dishtv.in89%Confidence score: 89%
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DishTV India addressFC-19, Sector 16A, Film City, Noida, Uttar Pradesh, 201301, India
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DishTV India social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all DishTV India contacts
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I will give you the email id of Dishtv Customer care, just mail your concern their for quick resolution of your complaint along with your complete details like VC Number, Address and contact number.
Email id; customercare@dishtv.in