DishTV India review: problem after my recharging 93

Customer care is really hopeless. I got DishTV recently subscribed to MAXI package. After 20 days it blocked my MAXI channels even though I had paid for renewal in advance for 2 months. At Customer care number, none picks up. Visiting their local office provided no help to rectify the problem. The care should really be called Customer We Do not Care. I think it is a scam to sign people in and charge for the set top box and once customer is trapped, do not provide any service.
I would like to wanr people to be aware and do not get in their traps.

When I first subscribed to dish TV, i was offered the choice of free channels and paid channels. I was made to understand that if did not continue to pay for the pay channels, i would be getting only the free channels. Now, they call up and say that since i have not paid up, they are going to block the free channels also within a week. I don't want the pay channels now after the vacation, as the children have to study. Why should i be denied the free channels?

Dear Customer,

I thank you for taking time to write a detailed feedback on our services. I understand and apologize for the fact that we were not able to live up to your expectations.

This is in reference to your complaint that you have given in complaint board. Please share your VC Number and your complaint number along with your contact number. Will check this out at our end and get back to you as soon as possible.

Thanks.

I have subscribed for a scheme called 'dish maxi - new Delhi. At least 19 channels i am supposed to get under this scheme is showing 'conditional access' call customer care center. Now all channel has been closed by dishtv, nevertheless i already paid all amount which given by call center. I have called many times in call center but problems not resolved till date. everytime get the promise that it will be set right within 24 hours. But nothing happens. My dish tv no is [protected] & complaint no is 6968777 &7006679.

Dear Mr. Manur,

Hope your problem has been resolved now, keep up your happy experience with dish tv and we will hope for live up to your expectation. Happy watching dishtv.

Unless TRAI intervenes nothing is gonna happen. These stupid capitalists lack basic business ethics

Shahrukh khan says "Dishtv hei tau sab Santushth". Why people like him recommend things like Dishtv to the customers and misguide them.

Twice in two months I have faced the problem of "No access " error on all the paid channels. Second time my woes started on 2nd November and since then as a homeopathic medicine all of their customer support engineers telling me the same thing that your channels will be activated in 4-24 hours and tell me to keep the set tune on channel number 550. One of their executive Nalin doesnt even know who is his team lead. Their team lead Nalin promised me that within 30 minutes he will be calling me back.Their so called technical department person Sunil called me up on 4th and said with 10 minutes he will call me back but nobody called me after that.

Till now I talked to sameer, gulfam, sunil (So called from technical department person), naveen and nalin. Its 4thnov night and still the situation is same.

I would never recommend DishTv to any body. Atleast with cable operators you can always reach them easily but to get the things done using dishtv operators is a nightmarish experience.

Better stick to cable operators or check out for Tata Sky.

Chennal are not provided properly as I full payment made in advance

hai...

Hi,
Its true. I too purchased DishTV with assurance from the agent that, I shall be able to watch Free to Air Channels, even if, i do not propose to continue viewing the Pay-Channels. But, now they (customer service) say, i have subscribe atleast for the least subscription of Rs.100/- p.m. inorder to view the Free-to-Air channels. Our Govt. says, DD-I and DD subsidiary channels are mandatory for the service providers to broadcast Free-of-cost. But, may be the Govt. has turned a blind eye towards these service providers. Is there a way out to contact the Govt. especially, the Information and Broadcasting Ministry or to seek help from Consumer Forum. Any suggestions are welcome and thanks in advance. Also, I am planning to go to press on this matter. Please suggest.

SIR,

THIS MAIL IS FORWARDED AS FEEDBACK ON DISSERVICE BY DISH TV

I DONT KNOW WHETHER ESSEL GROUP CARES FOR SUCH ISSUES

ESSEL PACKAGING HAS BEEN A NICE PERSONAL EXPERIENCE AS A SHAREHOLDER

BUT THIS DISH TV HAS LEFT A SOUR & BITTER TASTE IN THE MOUTH

REGARDS
BHAVESH SHAH
SANKALP
PLOT 102
SECTOR 19
GANDHINAGAR
GUJARAT 382019

We got a phone yesterday and were guided through the settings
WHEREIN ONLY 135 CHANNELS WERE SHOWN AS AVAILABLE HE THEN INFORMED THAT WE SHOULD GET IT REALIGNED AS 185 CHANNELS SHOULD BE AVAILABLE
TODAY 2 CHANNELS WHICH WERE NOT AVAILABLE HAVE MADE THEIR REAPPEARANCE i.e. SAHARA FILMY & SAHARA ONE SIMOULTANEOUSLY TWO HAVE DISAPPEARED

ALL THIS WITHOUT REALIGNMENT

IT SEEMS DISH TV IS HELL BENT ON RECOUPING COSTS BY COMPELLING THINGS WHICH AS A CUSTOMER I CAN BE TAKEN FOR A RIDE

OR

MUST BE TAKING KICK BACKS FROM ANNUAL MAINTENANCE CONTRACTS ONCE WE GET COMPELLED INTO IT.

SHAME FROM ESSEL GROUP ;MR SUBHASH CHANDRA'S COMPANY STOOPS SO LOW
- Hide quoted text -

---------- Forwarded message ----------
From: bhavesh shah
Date: 20 Apr 2008 08:53
Subject: Re: CUSTOMER COMPLAINT
To: Customercare

- Hide quoted text -
THE ERROR MESSAGE IS AS UNDER FOR CHANNELS WHICH I SHOULD BE ABLE TO VIEW AS YOU HAVE ALREADY COLLECTED THE SERVICE CHARGES
216 SAHARA FILMY/DD1/DDINDIA/SAHARA ONE/DD NEWS/DD SPORT/HBO/TCM/ZEE SMILE...
SIGNAL UNAVAILABLE

DISH TV SHOULD GIVE CREDIT FOR THIS INCOMPETENCY/MIX UP BY INCREASING THE VALIDITY OF CHARGES PAID .

ONCE AGAIN I WANT THE ID OF SENIOR OFFICER PLEASE

OR SHOULD THE COMPLAIN HIT
TIMES OF INDIA-- MY VOICE
TRAI

BHAVESH SHAH

On 20/04/2008, Customercare wrote:
Dear Mr.Shah,

Thank you for writing to Dish Tv.

This is in reference to your complaint regarding non reception of channels.

We sincerely apologize for the inconvenience caused to you.

We would like to convey that as per our record the VC-[protected] is already active and current package of the mentioned VC is Maxi Gujarati Dec 06. If still you are not getting channels kindly revert back with error message.

Assuring you the best of services. Looking forward to a long and healthy
relationship. Continue experiencing the new TV entertainment with us.

Thanks and Regards,
Sandeep Bhutani
Customer Care Desk
Dish TV
"The future of T.V. entertainment"

We are pleased to inform you that we have added a new feature 'My Account' page on Dish Interactive channel (999). This will give you details on the status of your last payment made and your next renewal date.

To access, My Account, go to menu, scroll down to my dishtv space and view your account status.
We would like to convey that the price of MOD service has increased w.e.f.16August, 2007 on selected English titles.

This week on Movie On Demand - (17 – 23 April, 2008)

Hindi Movies : Dhol (5:00 am onwards) Product Code : 50285
Dhamaal (6:00 am onwards) Product Code : 50286
Ratatouille (7:00 am onwards ) Product Code : 60188

English Movies : Spider-Man 3 (5:00 am onwards ) Product Code : 70026
Ratatouille (7:00 am onwards ) Product Code : 60188

To order a movie, SMS MOD and send to 57575.
To know the product code, please watch Movie on Demand channels (Channel Nos. 50, 51, 52, 53, 54)

For further information on Dish Tv, you can visit our website www.dishtvindia.in or call our customer care number [protected] & [protected](along with 3 digit STD code) & 6001347(along with 4 digit STD code) [Accessible from all landlines except MTNL/BSNL lines] or our Toll number [protected] (only through BSNL landline telephone). You can also use our SMS service for inquiry. For any Customer Query Type: DISHTV space CQ space < Type Your Query > send it to 57575.

*THIS DOES NOT ANSWER WHY SOME CHANNELS STOP ON SOME DAYS*
*MAY I HAVE THE MAIL ID OF HIGHER UP PLEASE *
*I AM UTTERLY DISSATISFIED SINCE PAST FEW MONTHS *
*AFTER HAVING PAID ADVANCE SERVICE CHARGES YOU ARE GIVING THIS SERVICE?*

On 19/04/2008, CUSTOMER CARE wrote:
>
>
> Dear Mr. Shah,
>
> Thank you for writing to Dish TV.
>
> This is in reference to your complaint regarding non reception of
> channels.
>
> We would like to convey that as per our records for the mentioned VC
> [protected] renewal has already been done under Dish Dhcp Maxi Gujarati Dec.
> '06 bouquet w.e.f. 29th March '08 till 20th Sept. '08 and availabe credit
> balance is Rs. 203.29/-.
>
>
> Please know that as per our records your VC [protected] has been paired
> with the Set Top Box 0639ABC11KS77381.
>
> Sir,
>
> Once again problems in getting DD NATIONAL/DD INDIA
> HBO/MGM/TCM/ and many others since Two days
>
> PLEASE EXPLAIN WHY THIS IS OCCURING SO OFTEN
>
> ARE YOU TROUBLING US INTENTIONALLY SO THAT AMC CONTRACTS CAN BE LINED UP
>
> BHAVESH SHAH
> [protected]
> 079 [protected]

I perfecty agree. I hate Dish TV!

after getting the connection its not working pls help me out

I'm going to throw away my dishTV system.
I renewed my dish TV subscription for three months on April 18, 2008. After initial complaints, it was doing well. Then all of a sudden two weeks ago Surya channel was blocked with a message for subscription. With much difficulty I managed to contact the customer care and asked why the channel was blocked. He promised to ring back. I waited in vain. Then after one week I renewd the subscription for one month. But this evening while watching the TV, first Asianet group channels were blocked with the message for subscription, and then all the channels including the free ones were stopped. Is there no law to bring this anti-people channel to book?

I have subscribed for a scheme called 'dish maxi - kannada. At least 19 channels i am supposed to get under this scheme is showing 'conditional access' call customer care center.

I have called repeatedly. Everytime get the promise that it will be set right within 24 hours. But nothing happens.

chanel color is not working so pls do yhe kindful

Customer care is really hopeless. I got DishTV two month back. When I got the disttv they said methat the all channels are free for one year, but after two month they blocked all the channel and telling to recharge the channels. At Customer care number, none picks up. Visiting their local office provided no help to rectify the problem. The care should really be called Customer We Do not Care. I think it is a scam to sign people in and charge for the set top box and once customer is trapped, do not provide any service.
I would like to wanr people to be aware and do not get in their traps.

channels r not responding regularly

if we recharging suppose 1800 rs then the dish t v displays 700 rs message on the t v screen

@ Jazlan,

Though you are in Platinum pack, so you won't be able to recieve these channels if you want these channels then take an add-on pack which contains these channels.

and you can go for Starry pack which contains these four channels that you want at an extra cost of Rs.35+ tax. per month

Formore info check the following link:- http://www.dishtv.in/static/packDishPick.asp

I am not able to recharge the dishtv service. Everytime I am trying to open this page, there is an error page which says the recharge page cannot be displayed as there is some maintenance problem Could somebody tell me how to recharge my account.

sir last five days i was pay 1800 RS for my dishtv but my dish tv is not do work i get no channel my VC NO is [protected]-5 plz recharge my dishtv i shall be very thankful to you for this favour

sir i was pay 1800 RS for my dish tv but i have no zoom tv plz recharge my dish tv soon as soon my VC NO [protected]-5

sir plz recharge my dishtv my VC NO [protected]-5

i have recharged 200rs on 31.03.09 and i have taken alakarte package but i am not getting setmax why?

sir i was pay 200 rs for my dishtv but i no setmax plz recharge my dish tv soon as soon my vc no [protected]

@ Rathan,

What Pack Have you subscribed to if you are in Silver pack Then you won't be able to recive that Set Max Channel.

But Now dishtv have launched new packages and in that you will recieve Set max Channel in Silver pack.

sir i ahve to recharge my dish tv with silver pack and add clour tv in that.
how to do this

Dear DTH

Can I know when i'll be able to view all channels subscribed on Platinum package which was renewed for 1 year, my vc no is [protected], ps respond to my all previous queries sent via mail, thx.

Well you can recharge your dishtv connection by number of ways like Online recharge through credit card, ITZ cash card, cash, cheque and others.

And For adding Colors channel as an ala-carte you need to send SMS.

DISHTV ADD < A-LA-CARTE CODE > < 11 digit VC No. > and send to 57575

no proper signals ... poor customer service.

start my demo otherwise I stop selling &dealership
answer soon

sir,
i am a platinum user of dishtv sir last nigt i was pay 900 RS for recharge my dishtv for three months sir but i did not get some chanells COLORS UTV MOVIES AND BINDASS MOVIES

sir some last 6 days i was pay RS.900.00 for recharge my dishtv my dishtv has been recharged but i have not some channels utv movies bindass movies colors sir plz add these channels in my pakage i shall be very thankful to you for this favour my VC NO.[protected]

hav been regualr subscrober of dishtv for th last 3+ yrs, faced reception/receiver problems 2-3 times during th period but it has been regular for the last 6-7 months, th local dealer gave no response while contacted, there has been some problem with the receiver, instead of getting it repaired th dealer suggested me to buy a new receiver. fed up with th services of th dealer got th receiver repaired at my own 4 times from local machenics. irritated with the service i got installed airtell connection three months ago.
thus i was compelled to spend more arround rs 2000/- subscribe airtel while i still like the packages and remote etc of dishtv.
kindly look into th matter
SAF no. 2575431
viewer no. [protected]
mobile no. [protected]
ved dogra
jassur, nurpur, kangra HP

dd sports is not availeble

Can you please explain what your complaint is?

Can you also explain what the picture you posted has to do with your complaint?

Thank you.

From last one months my dishtv connection is now working. My viewing card number is01504428505-9. i dont know what is problem persist in that dishconnection. so pls do needful

dishtv website not working a-la-carte add option
bipin singh raghuvanshi

hi
add color channel but not work on my dish tv what happen no reply no call