Disneyland Interactive
Reviews and Complaints

Firstly let me start out by saying that I was a Disneyland employee from 1992 until 1996.
I remember there's years fondly and I have always loved Disneyland because of it.
I understand that Disneyland has changed over the years, however I would hope that their level of customer service Would be as good as it was when I worked there…
I was horribly disappointed.
The trademark Disneyland courtesy completely disappeared...
Replace with*** hotheads and false allegations and bullying and harassing an absolute disgusting behavior+***

On November 5 @ approximately 10pm. In downtown Disney at the
California Grand exit near Sephora.

I had to wait inside the grand Californian to use the bathroom and to have a Coke at the bar to relax and then I walked around and exited quietly.

I approached security and only had
One purse and one shopping bag from Sephora… I walked through security and they said I was "acting funny".

Why?
I was not slurring my words.
I was not stumbling.
There was no physical evidence of any intoxication…
Personally, the only beverages I had for the last month have been Coca-Cola and water…
I explained this to the security guard as I explained to him my disability. I explained that the effect of alcohol and medication could have fatal implications and I could not possibly drink.

I explained that he thought I was acting funny, it was due to my disability and nothing else.

During my part of the conversation, the security guard ignored me and instead was talking on his earpiece and demanding that more and more security officers descend upon me
I was being harassed because of I'm a disabled woman.

This is after walking around Disneyland for hours and only drinking Coca-Cola and water & taking absolutely nothing that would cause anyone to think I would be intoxicated..
I asked him to give me a breathalyzer...
He refused.

He was calling back up on his radio over nothing and the park was closing and I need to meet a friend to drive me home…

I stated that I wanted to leave. I felt that I was being held unconstitutionally... for no apparent reason other than someone "thought" they the way I was acting was "not normal".

I continued to explain to the officer that I was not intoxicated but bipolar and with spinal surgery issues.

******i explained to them (bc now there were THREE officers!) that I am mentally and physically disabled and take medication legally.***************

BUT It did not matter to these individuals. They did not treat me as a disabled woman, they treated me as a criminal.

I started to walk away and all of a sudden there were FIVE different security guards following me. Three cast members and to actual police officers. The man in charge was named John. I told him that I was mentally and physically disabled and I was upset by this treatment. He did not care.

His only goal was to force me to leave…
But that wasn't enough!

Apparently his second goal we to publicly humiliate me by having me empty ALL of personal belongings in downtown Disney in full view of all the guests and customers…

his third goals to publicly humiliate me and yell at me as I was walking out of the park that I could no longer come back and I was never to return. He did not take me aside and speak to me calmly and a low voice. He walked behind me and taunted me the entire way out of the park... in that moment alone, he put a target on my back and other guest begin to stare at me and look at me and laugh at me and even make fun of me...

- [ ] Without pause and without warning, he forced me to never come back.

John told me I was never welcome back and yet he gave me no reason and no explanation.

I asked him why, what did I do?
And he said something about walking away from the security guard who was harassing me… I believe I have a right to walk away from someone who is harassing me unfairly and unnecessarily.
From my perspective, once a security guard calls other security guards, they are going to do something bad to me

The man in charge was named John. I told him that I was mentally and physically disabled and I was upset by this treatment. He did not care. His only goal was to force me to leave… But that wasn't enough.

Not only were five different security guards following a disabled woman out of the park… But they made me stop in the middle of downtown
Disney and go through my personal belongings. They wanted me to empty my bags they wanted me to show them my receipts they wanted me to show them every little thing I bought. I spent over $300 at Disneyland and this is how I get treated? They also wanted to see proof that I paid for a ticket… They also made me get this out And show them in public. and show them in public. It was so bad that other guests were mocking me and laughing at me and staring at me

It was so bad that other guests were mocking me and laughing at me and staring at me. After being followed and harassed by five different security guards and then being humiliated and mocked by the customers… The main guy in charge, John, loudly stated that I was never allowed back…
But I don't understand why? I did not break any rules. I did not steal anything!
I felt completely Harassed and targeted and humiliated and I began to cry. your cast members are so heartless and cruel that they ignored me and continued to tell me to get moving and get out.

A disabled woman did not matter to your officers or customer service representatives. They continued to follow me despite the fact that I left downtown Disney without incident and was walking to the parking lot. They were so intimidating that they were following me in their bicycles but they would not speak to me.
I was having a panic attack at this point and I was in fear of my safety and my freedom... because they did not take me to a proper exit, because they took me to the downtown Disney exit and I was parked in Mickey and friends… I could not figure out how to get back to my car. I could not take the stairs because of my spinal surgery… At this point the bicycle police showed up and i explained this to them the problem… and One of your non-disabled guests decided to yell me to "CRAWL" in front of your officers The officers allowed a stranger to humiliate me again...And I was left to defend myself and walk away in tears alone. And sell… Your officers were following me. They didn't follow the man who screamed at me. They followed me all the way to my vehicle. It was not necessary. None of this was necessary. I find your company to have absolutely zero respect for the mentally disabled and physically disabled

We had dinner reservations at Balast Point Restaurant on Sunday 10/06 for our son's birthday . We were late for our reservation because the security line took over 15 minutes to get through . Additionally the security made us unwrap our presents which consisted of a record album, a pair of socks, by feeling and looking at these items, they could never be mistaken for a gun, bomb, or anything liquid . We were told that wrapped gifts were not allowed, which is a lie because there was a woman ahead of us with three huge bags full of wrapped gifts, she was not subjected to this humiliating and irritating exercise . Security was rude, unreasonable and not efficient .

On September 15, 2019 I received a message on my mobile app that I could renew my daughters annual pass. I have been waiting fir this message because I had already renewed and upgraded my AP and planned a trip to Disneyland on October 4-6. I attempted to reserve my daughter Birdie Young AP for October 4-5, and was unable too. I called and spoke with a cast member who told me that I can not access Birdies Flex pass until 10/25. I stated that I was unaware of that because it was not clearly stated on the mobile app and that because the payments was being deducted today thought I could use the Flex pass. After spending a lot of time on the phone and speaking with a supervisor I was hung up on without a resolution. I asked that the remaining six weeks on her southern CA pass be forfeited and have today's date be the new renewal date and was told that was impossible. I am reaching out to find a solution because I have planned a trip but if my daughters pass cannot me rectified I will be put in a position of having to purchase a three day park hopper which is cost prohibitive for me as a single parent. I asked if I purchased a parkhopper if that money could than be applied to her flex pass and was told no. I asked for two complimentary tickets and was told no. I am writing to you because I know Disney makes dreams come true and can help me find a solution.
Please reach out to let me know what can be done. I know there is a solution the will allow my daughter to come with me.
Thank you,
SeAnne Storrs
[protected].

Hello universal,
Sorry it as been and while since we've had consonance
I did call once however didn't get a call back to me and time flew by.There has been so much going on in my life as well as my family so its been a little hard.Please read the letter i sent about the 2nd trip again.

Theirs couple of things I want to touch base on
1.Why do regular children/adults pay the same price as a disable child/adult that cant go on many rides not being able to transfer out of the wheel chair?
2. Why doesn't aids for the disabled children /adults not go in free to the park?There working the whole time and don't get to enjoy that much?
This is so discriminate it needs to be addressed seriously .Please give me a reason why this is ? My Brother has MD an can only move his head and wrist. The disabled don't have the best quality of life, not being able to do much of anything. Having to fight for almost everything with there health care, struggle making only social security which is around $600.00 very little to ever every pay all your bills.
all serious Medical conditions should have a make a wish experience especially paying to get in.
I want this letter to be answered and go to the main head quarters .The boss of the boss.

Has I stated before in the last letter on what happened on are trip there.Why couldn't you let my brother enjoy universal.Do what you said an we went all the way there.I guess its hard for people with no disability to relate to those with them.Its really not hard to do. Sit in a chair you can only move your head and wrist a little. So if you need anything you have to have someone to do a it: bathroom, sleep having to roll every couple hours, feeding, bath, even just to move his arms and legs.I mean you would not make it.
Hello this is Sue Mitchell getting a contact back sorry I've been really sick and busy we originally took my brother to Universal Studios he has Muscular Dystrophy and is disabled and we had a lot of difficulties the first time we took him there and they gave us tickets back so we may enjoy the time there because he did not get that the first time he does not have that much time left for he is extremely sick and in a stage of muscular dystrophy where everything is declining and I expressed this to Universal Studios we originally bought days for Universal Studios and we only got one day for him to ride all the rides and enjoy himself because he has a disability it takes him a long time to get ready do they have being on a ventilator and not being able to move anything but his head and his hand. And it takes hours just to get him out of bed and I'll his therapies so he didn't even get to go to the park until late the day that we went it closed early for some reason so you only had 4 hours they have fun there and we had to rush you're from Idaho and it took a 17-hour drive there in a 17 hour drive back with which was extremely hard getting on the rides this time was so much easier from the last time and that was great however you guys didn't give him much time to even experienced it some reason you guys only gave him a day when it was supposed to be three days and the only got to experience a little bit of it this kid does not have that much time to live for youth declining with his Muscular Dystrophy and I have expressed this that is so important and right when we went in the park I went to get services to tell them all this and then they told me to wait to talk to somebody but I did not things we only had less than four hours to do stuff so I end up calling and I have not got any call backs while we were there so he can have additional days so he can experience it and you guys did night of that and I was so scared that this trip would be screwed up and it was you guys really let him down if he's the greatest little guy at the world that is always happy did he really deserved a great time there and you guys didn't give it to him because you didn't give him any time it's probably the last thing he's going to do that's fun for he spends most of his time in the bed but he was so happy for months going to the Waterworld show and he only got to see it once it did see a couple of the rides cuz it takes him awhile to do stuff that can imagine how he felt and I tried to contact you guys there multiple times but no contact about time we were done the park was closed and I didn't have time to go to the front but we all saved up our disability money is cuz we're all on social security to get him there to stay in a place the gas and everything and all we got was 4 hours spending thousands to get him there only four hours and I kept calling and emailing to ask why it's only one day that's not enough time to do anything I need to know who to contact with this complaint and I am going to find as many contacts as I can to let everybody know what you did to this little guy deserves so much better it's like you guys just spit in his face but please provide me with information of the main person to do a complaint they will be writing letters to everybody I can on this experience you guys should be discussed about yourself please feel free to email me back with the information that I have asked for you guys really let him down and I hope that you guys don't do this to anybody else and please work on your staff I'm making disabled kids to be able to enjoy things like regular kids not give a blessed time when they leave the more time. [protected] [protected]@gmail.com
thank you for your time .

Purchased 3 X 3 day passes No#1054883092246111299905, 1054883213979029901642 & 1054883603914299806203. We stayed at Grand Cal Hotel Sunday night and by 3 O clock that Monday all the power was off both parks. Only able to ride 2 rides that day we found out Disneyland Park turned everyone away into Cal Adventure park turning it into Zombi Land. We go every year but never experienced anything like this. Please refund or comp tickets for next years trip? And no we have not given up on Disney yet?

John Carpenter

My name is Corinne Billett. My daughter and I just visited the Disneyland park in Anaheim on April 11th and 12th. My daughter is on SSI and has a developmental delay as well as suffering from severe anxiety, so I was told by a few of my co-workers to make sure to go to the Town Hall and they maybe able to help her navigate inside the park a little easier. So after we checked in to the Disneyland Hotel on April 11th got our tickets and then headed over to the Town Hall at about 12:45 pm. We were able to get right in and talked to a gentleman (I'm sorry I don't remember his name) I explained the situation and his response was "Really, and just what kind of anxiety does she have". I really didn't think he had the right to ask that question but I told him that she has issues with large crowds and a lot of people touching her all at once. He rolled his eyes and said so what your asking for is something to get you to the front line all day. Well we can't do that, the best we can do is help you on a few rides. So what you will have to do is go to one of our Kiosk or info booths and sign up for a time you want to go on a certain ride and then you have to be there exactly on time NOT one minute late. I said I would appreciate anything he could do. He was extremely rude and short and basically made us feel like we were lying about my daughters issues. All I wanted to do was make it a little easier for my daughter. The last time we visited Disneyland was back in 2005 she couldn't really ride a lot of the rides because she was so small due to her being born so prematurely. She didn't remember any of that trip so I wanted to make this trip as fun and happy and memorable for her as I could. Before we left the Town Hall the gentleman said he could sign us up for our first ride and I told him we would like to go on Pirates of the Caribbean so he signed us up and told us we had 2 minutes to get to the ride, which was impossible and he knew it. We never did use the so called pass because we really didn't understand what is was we were getting. Its really a shame that our experience was so bad at town hall, because the check in at the Hotel was soooo pleasant and everyone was sooo nice. We plan on coming back in October (which I now have reservations about doing) but my daughter really wants to go back, she had such a good time aside from a few times when her anxiety got the better of her and we had to leave the park for a bit to get her calmed down. It is hard to take her places like this sometimes because of her issues, but I really think that the people that work in the park need to have better customer service skills especially dealing with the amount of people they do on a daily basis. Everyone deserves to go to Disneyland even if they have certain problems. I work in customer service and I know how hard and taxing it can be, but if its the line of work you are in you need to just give it your best no matter what and always remember just because you cant physically see a handicap doesn't mean there isn't one. I really hope we don't have the same issue next time.

I'm a teen so even though I am still 'growing up' I grew up with this channel! First it was Family channel which completely began to suck and all the good shows got transfered to Disney channel. I am ashamed of the content being made now because Disney is so into new ideas that they have created shows that are limited (like 6 shows now) and they all pretty much suck! I grew up with Suit Life, Wizards of Waverly Place, Jesse, Stuck in the Middle and a couple other shows that were fantastic to watch! Those shows never bored me and still are enjoyable to watch at my age! Their was a big variety (like 10+) shows available to watch that I would spend entire Saturdays watching while playing with my Barbie dolls. They have cancelled all the good shows and are barely producing good content! I mean Stuck in the Middle cancelled after 3 seasons? Comeon! They have completely ruined this channel and I want either better content or reruns! I mean seriously! It's like all the shows that used to be like Jessie, Suit Life, Stuck in the Middle, Wizards of Waverly Place are wiped off the tv planet and can only be watched through iTunes. It's as if they don't exist! Rerun your shows that were fun and pleasant to watch because the young kids should be able to watch good content and why do you think 7 year olds are watching The Walking Dead and Saw and other stuff like that? Because their is nothing good on for their age group!

Dear Disney Store,

First of all I have to start with the fact that mu complaint is about the service that is provided in the UK and Paris Disney Stores. Let me tell you my story:

On 26th September we went to Disneyland Paris for my 40th Birthday as a special gift. I also got a jumper from the Disney store from Paris Disneyland as a memory to stay with me forever. I wore the jumper the next day and to my shock, after a few hours of wearing the material looked like it was many years old and washed many times. Unfortunately we left Paris bu that time so I contacted the Disney Store UK in the hope that they can help mi to exchange the product as they sell it online. They replied quickly but they passed the liability to Disneyland Paris. I contacted them, even though I did not understand why I have to to that as I thought that the Disney brand is big enough to have international warranty.
Disneyland Paris sent an automated email saying that it is about 15 days to get an answer. Sound a bit too long... anyways, they wrote back asking for pictures of the jumper and the receipt of purchase. I sent these to them and ever since nothing happened.

Now I paid 50 Euros for this jumper, not a cheap product. It was supposed to be a lovely memory, but all I feel is anxiety by now every time I look at it and I cannot believe that this is the famous Disney customer service. Your brand is known to have one of the best customer services in the World, but this not seem to represent the reputation.
I am very disappointed and writing to you is the last tool I have, hoping that as I believe you are the head of the whole brand, you can come up with a solution or suggestion for me to solve this matter.
I have two case numbers: 408482 for Disneyland UK and 654750/ 1759289 for your records in case you need it. I am sorry to bother you with this. I am looking forward to your answer.

Kind Regards,

Krisztina Balogh

On September 9 I went to Boardwalk pizza and pasta in Disneyland Resort and asked if there was any pasta dish I could have because I have an allergy to soy and nuts. They had brought the head chef, Jesus over and he assured me it had no soy in it. I had a reaction and was sick most of the day. I went back to the restaurant on 9/14/18 and was informed what I had that day had soy in it by another head chef.
Then on 9/14/18 I accidentally threw away my drivers license, debit card, and Disney pass in the trash can by boardwalk pizza and pasta but it was 30 min after the park technically closed. I was informed by a lead guest Care member that they talked to the center of security and that someone will escort me to go look for it. An hour pass and I am still waiting with employees at the front gate. Finally another lead comes by and says I can walk through the park and meet security half way and tell them. When I go see security. They tell me they can't help me and refuse to help me look for my lost items even though I was informed that I would be able to and they sent me to chamber of commerce. I walked over there but the employees in there would not hear me out and just said it was closed. I said security told me to come here and they ignored me and continued to work at their desk. Then I went back to the gate and another employee who was waiting an hour with me was kind enough (the one person who actually was kind and helpful) asked if I got my stuff. I said no and that nobody will help me and started crying saying all this is rude and unfair and I am really pissed off. They called the lead of security and he said he will help but didn't, he just said sorry. It's more than an hour now we can't do anything and I tried to tell him that it has been more than an hour because nobody would help me. So I am very upset with not only getting sick because of my allergies and being told I would get an allergy free meal but then also I do not feel I can trust employees at Disneyland to help me in times of need. I am very upset and disappointed in this company right now.

I just wanted to give some feedback on my most recent visit to Disneyland. My daughter, her 2 year old daughter, and I visited Disneyland/California Adventure on September 3, and 4th of 2018. My daughter is 7 months pregnant, and wanted to take her daughter to Disneyland before her baby is born in November. Her daughter loves Mini Mouse, Micky Mouse, all the characters, as well as all of the princess. We were so excited to take her to this magical place.

We had a good time, but there were a few things that really bothered me. Usually, I walk away from Disneyland, believing and thinking it is the happiest place on earth. This time I walked away feeling like my daughter was treated less then hospitably. I was shocked and surprised as people with disabilities were treated so well, but a 7 month pregnant woman was not.

Let me explain...The first day we rode rides, visited characters/princesses, and watched a parade. As we were settling in to watch a parade, my daughter was asked numerous times to stand. We were behind the rope, not bothering anyone, but were not on the curb. It was explained to us that any one not on the curb would have to stand. Not once, not twice, but many times was she asked to stand. It was very apparent that she was at least 7 months pregnant and uncomfortable, but the Disney staff did not seem to care. They did look for solutions to the problem, just insisted she stand.

The second day, we were visiting the princesses in their castle, and afterwards came upon a show in progress. We saw a bench in the back, and went to sit down. We were informed that we could not sit and would have to stand in the back to watch. When I asked why, we were informed that the people in the room had been counted. It would have made no difference, and made no disturbance for us to sit on the open bench in the back. Again, no concession for a very pregnant woman.

This seemed to be the theme for our days spent at Disneyland. Again, we love Disneyland, but were disturbed by the lack of compassion Disney employees had on VERY pregnant women. It seemed that every person on a ziggy (motorized cart) were given concessions, but my daughter was not.

On our way out of the park, we were asked to participate in a survey. I asked them if they really wanted me to participate since I had had a bad day, and she said no. I thought, that was very interesting.

I love Disneyland, but sure wish they would treat these pregnant moms a little more kindness, compassion, and like their disabled guests.

Hello, i would like to make you aware of a situation that happened to my family . We took a family vacation in March we purchased a 3 day hopper with a military Id we only used 2 day's. So we decided to call and see if we would be able to add days we were told we could add 1 more day for 20 dollars because we purchased it with a military Id. I was adamant about making sure we wouldn't have a problem with getting in to the park the lady i spoke with said no you will not have any problems getting in because you are adding a day and the military Id was already VFD the first time. I responded are you sure because we are coming from Albuquerque NM. So long story short We purchased the extra day at the window when we went to get in they wanted the military Id wich we could not pervade because my mom did not come with us the 2nd time around i tried to explain that we had just added a day to are tickets and the military id was already VFD the first time we had gone but they would not let us in because when they took the old tickets at the booth are pictures did not transfer to the new ones so we had to buy new tickets to save are trip. so this is suppose to be the happiest place on earth well not this time. Thank God we had the money to buy more tickets. I feel that you need to give every employ proper training. So other military family's aren't put in situations like the one my family was in. We were very humiliated and embarrassed because of someone who did not have the same training as the women that gave the information over the phone. I feel that you should be faire and send compensate my family for the embarrassing situation we put in because of your employs not knowing their job it is printed clearly on the ticket also military Id to be VFD the first time only. Very disappointing.

On May 21, 2018, I visited Disneyland for the first time and to say I was disappointed is an understatement. I felt like cattle being herded through the park. I was separated from my family and it was overwhelming to say the least. We couldn't enjoy a sit down dinner, due to the lack of reservations. I was so looking forward to enjoying the view of this world renowned park and was frustrated from the lack of accommodating amenities. We flew over 2000 miles from Dallas, TX, and in celebration of checking this off of my bucket list. As a 70 year old I plan my trips with meticulous details to ensure I enjoy every single moment of my visit. My sisters and I were so excited, for they had shared their stories with me and my anticipation was quickly diminished. I wanted to bring this horrible experience to your attention, because I want you to know that it was not the "Happiest Place on Earth" ! I would like to hear from your organization and see what you are doing to ensure that people visiting the park have an enjoyable time, especially with the costs associated for this one day experience.

Respectfully,
Delfina Gutierrez
rita.[protected]@yahoo.com

Hello.

I would like to file an official complaint about my visit to Disneyland Paris on 4/25/18.

My husband and I were in Paris and discovered that our resort was close to Disneyland so we popped over for a day as an unplanned activity during our trip to France.

I have a physical disability and cannot use the stairs. As an annual passholder in previous years I have gone to WDW in the USA many times and have never had an issue. I simply inform the attendant of my inability to use stairs and they send me to the accessible line before the stairs. In Paris, however, I was told I would need to use the stairs or not go on the rides. This happened at Thunder Mountain, Hyperspace Mountain and Indiana Jones. At the final ride of the day, the attendant-a very nice woman at Thunder Mountain-explained I would need a DAS to use the accessible entrance. By this point we were so frustrated we decided to just leave and we both agreed it had been a waste of time and money to go there.

After getting back to the USA, and before we are traveling to Orlando next week, I decided to look up the DAS policy. I believe that based on your policy I was wrongly denied access to the accessible lines. Your policy states "A Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS."..."DAS is intended for Guests whose disability prevents them from waiting in a conventional queue environment." (ie a mental or cognitive disorder such as Autism.)

As I said, my disability is physical and I am unable to do stairs. Based on your policy it sounds like I should not have needed a DAS in Paris to use accessible entrances since all I asked for was a way to get on the ride without using the stairs. This would mean allowing me access to the handicap entrances on rides with stairs since there was no lift available to bypass the stairs. My purpose is not to avoid having to wait in line. I understand the need to wait my turn so everyone can ride in a reasonable amount of time. I simply want to be able to go on the ride when it is my turn.

If this is happening to me I am sure there are many others who also have had this experience. Personally, my husband and I will never go back to Disneyland Paris. I was very disappointed.

Going to Disney with a disability can be difficult, and for me it is often painful. At least being able to access the rides I loved before I was injured and the fond memories I make with family each trip makes it fun and a trip I look forward to each year.

I would appreciate your time looking into this and responding back to me.

Sincerely,
Linda Grant

I grew up on Disney channel.in fact I still prefer Disney over any other channel. But with some of the sitcoms I have noticed how they tend to make the white kid's the cool ones and the neards or other offending carracters are either the foren kid's or kid's of other cultures. It's sad and I'd would rather not have my kid's watch this. It's not the same from when I was growing up. It may seem innocent. But try looking at it from a minority point of view! Like, why is Jorge the smelly one and not Sander. Or why is Roby the Geek and not the one the girls. One thing you Disney workers need to understand is that Disney is world Franchise, and is famous world wide cause of the different cultures and countries that help support it!

Disney channel was the last good kids station and now the shows they are coming out with are trashy and they sre not suited for children to watch. I do not appreciate these shows that have refrences to bad things and teach my kids bad things, kids look up to these shows and do what they see . I want Disney to go back to the way it was in the 80's and 90's when the cartoons were worth watching and didn't involve devel and magic as well as discusting humor that is over childrens heads.

On March 8, 2018, My family and I went to Disneyland to celebrate our daughters birthday (family size 5). Around 9ish am I [Jacob Jacobo] was in the Peter Pan line with my oldest daughter who has hearing loss and son, we were walking through the line when my daughter got cut off by another guest from behind us and when she had got to us she stepped over the chain to go around the other lady due to her size{ being on the heavier side } to get to us when the lady said, "whoo whoo what do you think your doing, you cant do that, don't hop over chains" which is when I {Jacob} responded with excuse me please don't scold my child I'm the parent I will correct her. Then the lady responded back "she shouldn't be cutting the line" then I [Jacob] stated she inst cutting I'm in line she's coming to me which I've been waiting in line. The lady stated back with a belittling rasict remark"You Must Not Be American", I then turned and responded with{ wow! You racist witch}. Apparently another guest went and got a team member named Mike { Fanstyland} came and asked"is there a problem" I said"yes do you allow racism in your parks"? Mike said excuses me, I said this lady not only tired to chastise my daughter infront of me plus said a rasict remark at me infront of my children. Mike then persisted on us leaving the line over rascit guest. Mike said would you like to make a formal complaint I said yes he said great my superior is right over here, At which point the supervisor named Erin came over at this point I restated the story and then complained how mike singled us out due to rasicism and profiling. Then another superior walked over named Sarah which I restated again the story and then 4 sercuirty guards were then around us. Then she said to go to city hall to make formal complaint at any time of the day before leaving so on our way out of Disneyland we stopped by city hall to fill a formal complaint and they weren't very helpful or considerate about situation and said to go to disneyland.com and file that way. We own a local non profit local business and are afflillated with many local Internet blog's that have to do with travel and are willing to post our story about our experience. Plus, we stayed at a Disneyland related hotel and spent over 1200.00 in conclusion we would like at least a refund.

You made a huge mistake when you took on miley Cyrus and created Hannah Montana if you think she is fit fir kids to watch yall are wrong and who ever created a vampire cartoon needs to be fired yall are crazy little kids watch that channel furthermore you ruined a christmas movie with the skeleton you saw fit to ad and this Harry Potter crap is not good for families

WHERE DO I BEGIN...

At the age of 7 my family and I visited Disneyland at the same time my son was diagnosed with RP at UCLA. For those of you who are not familiar with the disease, blindness is the only outcome, there is no cure.

At 27, I chose to re-enact our Disney experience and took it one step further and charged an entire trip for Christmas so he would have a memory of such magnitude he could carry it with him for the rest of his life. I made reservations at Chip N Dale breakfast for today at 10:05 just to start our adventure. Well, my son has a memory just not the one I chose for him. He now has the humiliation of being surrounded by security, management and K9 's denying him access to the park for being forthright when asked and stating he had smoked marijuana prior to entering the park. With his admission he also stated he had a state licensed card to do so and that his actions were completely legal in the state and has been legal in the State of California since 1996. It was during this encounter that two security supervisors approached and told me Disneyland is private property and they have the sole discretion to NOT allow anyone in the park while under the influence. We were told we could all go in except for my blind son.
If being under the influence is truly the reason my son was denied entry into the park, the argument does not hold true, alcohol is served in the adjacent park, meaning several guests ARE under the influence. And lets be honest here, if one were to guess, 25% of your guests are under the influence of one form of THC through edibles, sprays, lotions, etc., and the higher percentage of guests who are merely intoxicated at the hands of Disneyland itself, so you can drink alcohol consumed on property, have underage individuals drink on property but since you cannot sell the marijuana you discriminate? Selective entry is discriminatory in every sense of the world and denying entry to someone with a disability for medicating prior to entering the property is inexcusable. So what was it really, his vision, his attire, his honesty or merely him, but it WAS NOT because of being under the influence. I am a mother who attempted to do something great and now our HOLIDAY is ruined and a memory lost. YOU SHOULD BE ASHAMED OF YOURSELF ! DISNEY MAY BE GETTING TOO BIG FOR US LITTLE PEOPLE BUT US LITTLE PEOPLE ARE WHO MADE DISNEY WHAT IT IS - BLIND OR NOT!

We checked in at Disneyland Hotel on 11/5/2017. It was before check in but they gave me a set of cards and told me to take luggage to the booth out front to hold until my room was ready and they would text or call me when it was ready. Check in time came and went and nothing from them. After walking for 5 and a half hours, I went and stood in line again to see what the problem was. I was informed that they tried to contact me but I must have been on a ride. Ummm, no I wasn't on any ride, I was waiting for them to contact me and my phone got nothing from them. Then I was informed that after I got my luggage I could proceed to the furthest building for my room. NICE, after walking for 5 and a half hours, standing in line to try to get my room, I got to pick up my luggage (they couldn't even put our bags in our room?), and drag it all to the furthest building. The a/c wasn't even on in the room. Then I got to experience no electric or water on our second night there for routine maintenance which I was only informed that night when we got back from the park. Had I known, I would have found other lodging as I was extremely uncomfortable with that. Had I known we would be treated substandard I would have stayed at Best Western where I stayed last year and was treated well and paid quite a bit less.

Hello,
I will like to get in contact with a supervisor regarding my visit at Disneyland with my family on October 25th 2017. My family and I went for my daughters 9th birthday as well as my other daughters first time visiting Disneyland. I was very upset and still am for a few things that happened to us while trying to enjoy the resort. The first incident was waiting in line for an hour for splash mountain, during the ride it stopped due to technical difficulties. While waiting to get off the ride we waited there for about another hour. The ride employees were letting guests out one log at a time, when the employee got to our log, the employee stated " oh, you have a few color people on your log, you guys can wait", that was very rude and insulting due to we are mixed with African American. The second incident that occurred was riding on the haunted mansion and that ride stopped as well for technical difficulties, and we were stuck for about 45 minutes. The third incident that occurred while visiting Disneyland was my family and I were in line to buy churros for all of us and the employee working at that stand wouldn't let my aunt and uncle order, the employee stated " this white lady right here can order, I feel more comfortable with her standing in front of me, not you guys". That comment was very upsetting as well. At this point I was very angry with the services and not happy being there. We felt very discriminated and a little bit of racism there. However, we stayed so our kids can enjoy it. I will like to know is there anyway those employees can be addressed? This was bad customer service and this is not how I wanted my family to know how Disneyland was. It was my family of six. Please let me know what regards will be taken
. I appreciate it.

Jennah Ramirez
[protected]