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On 3-11-07, aprox. 7pm, I had a friend over at my new house ordering pizza from the above store . We had been painting all day and were in no joking mood. We placed an order, the only thing my friend got confused with was whether or not the street was ave. ct. etc. They actually called us back and said that we were calling in a prank, when after I verified that the street was Ave. I felt outraged, as they also said my friend sounded like a little girl trying to call in, she is 20yo, lives on her own as well. I feel we have been discriminated against. If need be I can provide that I made over 70000 last year and did not expect to be treated that way by Dominos. Has always been my favorite pizza joint, but until last night, not anymore. So, after that, we called another location for pick-up, only to place an order and actually went to pick it up, and they had no record of our order. Now i am not sure what happened there, but we did in fact have in our minds that we wanted pizza, and if we could not get it delivered, we would pick it up. So it delayed us that much more to have to input our order once again. All in we attempted to order the first time around 7pm, we were not able to eat until 930, as we had to drive to another store to pick it up, when in fact the other store could have delivered it. Do I need to show them my lease, my tax records, to in fact prove that I am an adult? I felt very offended by this, and am really quite ready to NEVER call Dominos again unless the poor service is made up somehow. I have also called the complaint office. THIS HAS BEEN BY FAR THE WORST ANY PIZZA FOOD JOINT HAS EVER MADE ME FEEL! How can Dominos tell if in fact that someone is of age over the phone? Do they hire psychics now? And the fact that they insisted on arguing about the matter, instead of talk to even me to settle it down, they still insisted on saying we were pranks. First off we were extremely hungry and having pizza delivered to my house was the most convenient solution. After taking over 2 hrs to order one large pizza and a crazy bread, I don't care how busy, I understand there is a waiting line, but this is just plain ridiculous. I do wonder if they were too lazy to have it delivered, maybe they were getting ready to close? Who knows but they still answered Dominos how can we help you, so therefore they SHOULD have had delivery service. I am so offended that a free pizza will not cut it. I WILL NEVER ORDER DOMINOS AGAIN IN MY LIFE, EVEN IF ITS THE ONLY STORE LEFT OPEN! Thats how outraged at this I am, I have never been this outraged at such poor service, no one has ever discriminated against me as much as this one store has. IT COMPLETELY RUINED MY NIGHT, I say THANKS DOMINOS FOR THAT! I will also have no problem writing a paper of this incident and see what newspaper companies around the country might like to hear about it. I am very articulate with a degree in Writing, so Dominos might look very good after I write and send my letter to as many newspapers as I can, also the BBB and many other resources to complain about POOR SERVICE.
Thank You,
Glen T. Y.
I ordered a medium pizza and a sub on 12/31/2011 to start off they told me it would only be 30 to 35 min on delivery so after an hour of waiting I called them back to see how much longer it would be the guy on the phone was more worried about trying to argue wirh me about how long it had been sense I had placed my order when all I needed to know is how much longer it would be he would not give me his name I would just like to say i only live a few blocks down from this location so after about an hour in a half I finally got my food we opwn the box to find the qrong pizza for one and the cheese and topping were stuck to the top of the box witch I took pics of tryed calling the manger the next day and all I got was the run around surly no professional work at this location I guess I will just stick with pizza hut
Recently needed to purchase a large amount of pizzas for a hungry group of young 4-H kids. We had a $50 budget. I asked the owner of the Dominoes if they had any $5 pizzas. He stated NO. I said okay, what deals do you have? "2 med-2 topping pizzas for $5.99 each." I asked if they had any other deals. "No" he replied. I said "I am on a budget, so I need to think about it." I left. I returned. Deciding that I needed to feed the kids and not waste any more time trying to find the most food for my buck, I order 6 med. pizzas. I later find out that Dominoes actually had 3 large pizzas for $7.77 each that he didnt even bother to tell me about. I would have been able to feed MORE KIDS and it would have cost only slightly more. I went back to Dominoes to let the man know that I belonged to a large 4-H group who buys large amounts of pizza each month and would no longer be patronizing this pizza place in the future because of his dishonesty and business practices. He said he didn't care and that he didn't have to tell me about their other deals, have a *sarcastic* nice day. All of this after the fool couldn't even make change for a $50. Total was $39, he gave me over $20 in change and never thanked me for correcting his error! He must have been nervous for screwing me over so badly. Anyway, MORAL OF THE STORY: If the guy had been nicer, offering the best deal for my $50 by suggesting the 3 for $7.77 deal, I would have been a customer for life. We don't always have a budget of $50, this was a spur of the moment purchase. We normally spend much more (monthly), and he could have been the recipient of many much larger orders in the future. Our business will now go to Papa Johns. Thank you very much. *Have a nice day*
I ordered 1 PIZZA and 4 chocolova cakes for hom delivery from your "Dominos Pizza" shop at "Aundh pune". But my Order was refuged saying that our delivery boys don't like to deliver in Sangvi Which nearly 1.5km from your Shop at aundh. The maneger over ther told me When I called back that this is predecided by the company that we will not deliver in sangvi.