Domino's Pizza
Reviews and Complaints

I ordered delivery on 7/31/2017 around 930 pm my food took 40 mins to get to me from leaving the store via the tracker. They said only 1 driver since 4pm which is fine but we're very rude not the driver the workers JR was manager. Driver finally arrived forgot dipping sauce when I called back said they couldn't sent it till after close almost 2 hours later. Pizza was also horrible look like a kid made it all cheese and toppings in middle no sauce or cheese or topping on outer 2 inches or so of Pizza my lava cakes were smashed and no fork and cold. Bread bites were good but no sauce. JR refused to give me the owners contact info as the GM Steven is useless I know him and he would have done nothing. They won't even hire drivers even if qualified. Just because they are mid 40s hence only having 1 driver since 4pm. I myself am a pizza driver but not for them and this is why. I have worked for them there service is horrible and they treat there employees badly and don't pay enough bad service means bad tips. I'm not sure if I'll order again from them only reason I do is cause I like pib lava cakes and bread bites. And after 5 years of my job I'm not big on our food not for quality just cause I see and smell it everyday. Please do something the old owner was a good guy idk who owns it now but they obviously aren't doing there job.

I went into the dominos at 3168 2nd Division Drive, Ft Lewis, WA, 98433 and ordered the stuffed cheese bread. The shift manager, Mercy Sherbourne was the only one there. When I received my food I saw she had spit on it. I asked to make a complaint and she sarcasticly said "alright sir one minute" as she went back to the make line. I threw the food away knowing she wasn't taking me seriously and left store #7121. If nothing is done for this I will continue to clime higher for I was disrespected and my food was wasted for this. I want that shift manager fired from dominos for her rudeness and lack of professionalism.

-07/30/2017
-I always go to domino's to get pizza's and pasta's but today I went there to get 4 chicken alfredo pastas and when I went home and opened them, they were only 3 small pieces of chicken in each dish and only few macaroni, which is very ridiculous! cause I always go to many other branches and the make my orders perfectly except this time!

Store 7805 culver city. I ordered two handmade pan pizzas. One bbq, bacon, pepperoni and one white garlic, pepperoni, philly stake and feta cheese.

The philly steak pizza was fine.

However the bbq pizza was smashed against the edge of the box and lid, not cut evenly or all the way through. It had an enormous amout of bbq sauce, a bunch of unmelted cheese, i thought it was chicken which i dont eat, it was luke warm and tasted awful.

I called dominoes back and told them the problem. First i spoke to a worker about the problem, then was transferred to a manager. At which point i was put one hold 4 times for roughly a minute each time. I asked for a replacement pizza and they said i would have to wait at least 40 minutes because they were busy. Then i said nevermind please give me my money back for the one uneaten pizza. The manager then tells me well since they were mix and match the price would be way more for 1 pizza so he couldnt give me the full amount of money for the pizza plus there is delivery fees, then he says i can give you store credit. I said no i want my money back, then he says im going to have to wait, he follows up and wants to know then have i eaten the pizzas cause they cant take them back. Well i did not eat either pizza. Customer service is very poor.They finally returned with my money 30 min later. I showed the delivery guy the pizza and asked him how he thought the pizza looked. He shook his head and said they put to much sauce i can see.

This is the 2nd time within a month ive had a problem with dominos. The time before this incident a super long straight black hair was layin across the pizza when it was delivered. Uggggh, they did replace that pizza.
I do not understand how workers dont check their delivery items out before they deliver them and how a manager argues or debates with a customer about their food. Very poor business practices & customer service at this Dominoes location !

I order 2 medium pizzas bread bites cinnamon twists and 2 liter soda. Driver got lost said gps took him to wrong place which by the way was all the way on oppisite side of town. I called dominos spoke with someone told them the situation she said driver was almost here when he arrives check my food see if it was satisfactory. I tried to do that when driver arrived but he refused to give me all my food to check he handed me one pizza. I told him i needed my food to check it he still refused to let me check it. I went inside and called dominos again. I asked for a manager I explained my situation to him he said it was policy not to give me my food. I told him the lady before said to check if so if he doesnt hand it to me how can I check it. He asked to speak to driver, driver than handed me my other pizza I opened the box and the pizza wasnt to my satisfaction. I called dominos again told them I would like my order remade the manager agreed. He said it would be another hour and 15 minutes I said ok. That was all he said I asked him if he could offer a free side for my incovience he said no all he would do is take off the delivery charge. I said thats all you are going to do for my incovience because of their error he said yes. I said I have to wait another hour for their mistake and all he would do was take off the delivery charge. He said yes i asked for corporate number he gave it to me. I called and got a recording saying message was full. So here I am now. The delivery charge should of been taken off regardless it was their error. I should have been compted something for my incovience

ı m one of your customer in turkey 14rh jul 2017 at 21.39ı have ordered one Pizza by call center of dominos pizza and ı have been past nearist branch which is 4 km away from my home ı got sms 21.41 and shows my ırder gas been taken 22.25 still i was waiting my order ı again called call center and they contact with branch and ı have been informed my ırder is on the way.4 km:) 10 min later ı called call center and ı said ı m still waiting they connected me to branch and they said weekend we are busy and i have right to not to pay fee and again they said in 5-6 min ı will have my order after 10 min still no pizza and ı called center they open complain file and they said manager of branch will connect to me ı ask again to connect me to branch and ı talked again with branch ı ask why dont you contact your delivery person and answer was his mobile close:)finaly 23.16 ı got my pizza 1 hour 37 min later
ı m writing to you because no one will taje care my complain in dominıs pizza in turkey and also unfortunately country responsıbel offices
is that your service
thanks best regards
Hakan Seber

h.[protected]@yahoo.com

The driver harassed me and screamed at me about the address because he couldn't find it and when I called to complain the manager was very rude and hung up on me . She told the driver my address and phone number and that I complained and called me after . I called the manager again to tell her that I was getting calls from the driver and I was afraid of harassment and she hung up on me ! She should of never told the driver who complained ! Very poor management and I need this addressed

I placed my order around 9:40am and was told food would be ready for pick up at 10:30. I went in at 10:35 and still had to wait few more minutes and to top it off I got home I looked at my sandwich and it looked "burnt" too toasted. And I bit into it thinking maybe it's just the first bite that's too hard but no I ate half of half a slice and it was horrible. The sauce was dried up, cheese also dried up bread I had to force it down because of how hard it was. I was disappointed with it. But I also got an alfredo dish which was a little cold warm but it was still satisfying.

I ordered two 12" pizzas online and it was delivered on time. But, the pizzas were either a day or two old or they were cooked and overcooked. I have the picture attached for your reference. My friends and I are offended. The location is below:

Domino's pizza
Duke Street
5418 Duke Street, Alexandria, VA 22304
Phone # [protected]

We called them to help us change the Pizza's right way, they did not pick up

I ordered pizza yesterday night at 9:40 PM. The order was for one medium extra vaganza and one garlic bread.
The order no. was 296 and the allocated store was;
Domino's Restaurant
Advant It Park, Plot No.07sector-142expresswaynoida, uttar Pradesh-201301ph.no-[protected]

This was just 2-3 kms from my place Supertech Ecociti sector 137 Noida, still the pizza was delivered after 1.25 hrs and moreover the pizza was not at all hot. We complained the delivery boy fir the condition of pizza and delay, he gave us the excuse that he has came on foot so it got cold. Moreover he was not willing to give us the refund for late delivery. Just to avoid any argument we took the delivery and paid the person.
Later on we saw that there was no cheesy dip also along with garlic bread and the food was not up to the standards.
Being an old customer, I truly not appreciate this and request you to provide me with the refund/compensation for my loss.
It was a very bad experience, with the loss of money too.
Kindly look into the matter and come up with a resolution at earliest.

Regards
Jyoti Bhatt
[protected]

I did register a complaint prior on d same day of incident on 15/07/2017 concern ref 3111173... didn't get a satisfactory resolution to it...
I have been a regular Domino's customer since past 5 years...n this behavior was not expected...
I started placing the order on call and I didn't have cash available so I was willing to pay by card...they didn't have machine infect this outlet doesn't have card machine working in the store swell most of the times... then instead of providing a resolution these people chose to speak rudely even the first manager I spoke to was rude...I gave up cue I wanted to go to work and I was running out of time...I was trying to place order online but the pizza I wanted wasn't available there...so I called complaints...the person was helpful he said we will take payment through paytm...but we got disconnected...
I called back again but another rep said its not possible I will connect you to store...after explaining why I don't want to speak to store he got me really helpful manager name SUCHIT...he guided me to wit can be done and order was placed...after order was placed I had 35 minis left to leave for work...however my pizza came after 40 minuts of placing an order...terrible

I ordered a large thin crust pepperoni and sausage with extra cheese I did not get extra cheese nor extra onions like I asked for and pizza is cold and hardly and sausage I support Domino's big time and I have ordered from there the past 2 days in a row and the food wasn't what it was suppose to be I pay for the food and a delivery fee plus tip the driver and the food doesn't come to us right or hot way unexceptabl

I had ordered a pizza at this location 1096 Cardiff St, San Diego, CA 92114 around 7pm 07/21/17 at 7:47 the tracker said deliveru was on its way i called around 8:28 To see why the delivery was taking longer and the manager Steve said that Ashley (the driver was delivery orders as they were ordered) i called again at 9:32 and that's when Ashlry had said she contacted me but no answer and the manager said the same I am very dissapointed in how they took care of the problem because she says she called me and knocked on my door but no one answered I was waiting on my door till she would get here but she never did so they cancelled my order i will be summiting my Phone call log from my cell phone provider to prove her she never called. Shame on this type of services

Tonight I place a pick up order at 6:28PM for a 3 topping pizza and 14 wings from the Domino's located at Frontage Rd, Belgrade, MT 59714. Martel took my order over the phone and told it would be 20-25 minutes till my order would be ready. i proceed to the the Domino's in question and paid for my order at 7:05pm via my debit check card. The gentleman who took my payment told me my order was next. Over the next 10 minuets I watch alot of pizza come out of the oven, multiple people picking up their orders, and delivery drivers leaving with orders. Not once did I see my name on the electronic board. The order was under Gwen phone [protected]. At this point I asked one of the young ladies where my order was and she said I was next up. Ten minute later at 7:25pm, I watched multiple people walk out with orders but yet mine was not ready. I went to the cash register again and ask the manager, Gabby, where my order was and if it wasn't ready I want my money back. I told her I called in my order an hour ago and paid for my order around 7:03pm. She stated, " They were really busy and she didn't know what happened and they were missing one of my pizzas." She then refunded my order. Never offered to look for my pizza or offer me a coupon next time or a free pizza. he told me if this happens again she give me a free pizza.

The gentleman that just paid for his pizza told me he order 7 minutes ago and got his pizza. I waited an hour. I wouldn't be surprised if they gave the guy my order because you can;t cook a pizza in 7 minnutes and he had a box of wings as well.

This is an epic management and store failure on many levels. The workers could have started my order almost 40 minutes after I ordered when I paid in full at 7:03pm and still have it complete while I waited another 20 minutes. This is terrible, unacceptable customer service.

Seriously, Domino's management needs to try the pizza the stores are making cause I have given up on them. I would rather eat a frozen pie from the grocery store. The value is just not there. They skimp on ingredients and charge you an arm and a leg. Consumers are not that dumb. Good luck trying to grow the business, cause the model is flawed. Never again!

Last night, I ordered a half cheese and half Philly steak (only) pizza. When I opened the box, it was NOT what I ordered. The Philly side had onions, peppers and mushrooms on it. This was my kids supper. They don't like onions, peppers, and mushrooms. Hence, why I ordered ONLY Philly steak and cheese. When I called to ask about it, the guy told me "oh, she just saw the Philly steak and thought you wanted all of that." No. If I'd have wanted all of that, I would have selected it when ordering. The next words out of his mouth were" well, sorry. We're really busy right now. We can give you an in store credit for a free large pizza." Um, NO! I was angry because here it was almost 10pm...and my kids were hungry, and they wouldn't replace what they screwed up! Never again. You should NEVER tell a customer that you are too busy to correct YOUR mistake. And never assume a customer wants other toppings on their pizza if it's not ordered that way!

I ordered two pizzas, cinnamon twists, and a sandwich. They delivered one pizza, the twists and the sandwich. I asked about the other pizza, delivery girl said she would call the store and call me back. When she called back she asked me which pizza was missing. I told her, she said she would tell the store. Twenty minutes later a different driver called and asked again which pizza. I told him. They remade the one I had instead of the one I was missing. He said he would speak to the manager if I still wanted the pizza. I told him we did. That was an hour and a half ago. I called the store an hour later, was told a driver was in route. It has been 40 minutes and still no pizza. This is the second time this store has not delivered my full order. At least last time I finally received the rest of it! Two and a half hours after I place my order this time and still no pizza!

I ordered a veg pizza from the willingboro nj. My order was close to $30.00. The online status read that the order was left for delivery at 5:48pm. I called at 6:33pm to find out the status. A female worker that answered the phone was very unprofessional and rude. I simply wanted to find out when/if my pizza will be delivered. It's not what she said but how she said "it's out for delivery... Sir" ok? 3 times I asked so when will it be delivered? I got more attitude. If they where behind; I understand. No need for attitude when i'm paying. Bit of advise - be professional; be respectful. Wont order from there ever again...
Finally deliver! Delivery guy said they had to redo the pizza. Why couldn't she had told me that?... Instead I got attitude for asking...

Dear sir/ma'am
This mail is to kindly inform you that I came from my shift and I was very Hungary so I ordered pizza from Domino's and I ordered vegeterian pizza but they gave me pizza with a price of pepperoni stick to it I have ordered pizza many a times and I have never faced any problem but this time I'm highly disappointed because I belong to religion we don't eat pepperoni at all so I kindly request to change my pizza.

Thanking you

So we order from this dominoes all the time n we make specific instructions online n over the phone. They get it wrong all most every time n we just let it go but these last couple weeks we have not let it go n had to complain today we order n once again order not right even ordered from management since we did have a free order from last week. Came to our house was not right so we call the store n might of been a lil irate however we r spending our money n should have order as we ordered. Staff at this store was very much not coroperative kept hanging up on us n would not give managers name. Therefore we called the store down the road 905 army post where there manager Darrell was very helpful in making our order right n now we no longer have to order from the other store thanks Darell for actual good customer service!