Domino's Pizza
Reviews and Complaints

sir/madam,

I had ordered a Pizza (Rs:-473) from Dominos Thrissur at 10:08 pm on 16/11/2017.(order number- #JPT25819722806, paytm ref number - [protected]) I did it online via Paytm and the amount was deducted from my account. They had taken the order, but later it came out that my order was failed and I was asked to use an alternate payment method.I contacted Paytm regarding the same and they asked for a confirmation from your side. The copy of the same has been attached below. I had filed a complaint siting the same and there is still no response. Kindly take immediate action regarding the same and arrange refund at the earliest.

Thanking you,

Dr Binil Isaac Mathew MD, PDCC
Hon Secretary
ISA Kerala State Chapter
Consultant Cardiac Anaesthesiologist
Jubilee Hrudayalaya
Jubilee Mission Medical College Hospital
Thrissur, Kerala, India 680005
Mob : +[protected]
Home: +[protected]

My husband called and got prices for pizza. Later, He called and order a pizza. He order extra cheese and half pepperoni. When he got the pizza home, it had pepperoni on the whole pizza, not only that but the charged us $14.81 instead of the $8.99 (plus tax) quotoed. He called and talked to them. They said all they can do is remake it if we brought it back. We are 15-20 minutes from Jacksonville so for us to bring it back would have been 30-40 minutes and extra gas for their mistake. I called back to talk with a manager. I asked how much a medium deep pizza is...He hatefully said that he had already talked to a man about how much the pizza was. I had never ever said who I was or why I was calling. He just assumed that he knew. What if I had been a "different" customer, how does that make your company look. I told him that we had already called and been quoted a price. He said that you have to ask for the discount. I explained to him that we have never had to do that with the Oxford location and have never had these kind of problems when I have dealt with the Oxford location. As a matter of fact, I have never had this type problem with any pizza restaurant. Sure, some have mess up our orders but they have always make it right...and not at our expense. The manager was hateful and had no concern for our circumstances. I mean was I really suppose take the food off my three year old plate to bring back because I don't like pepperoni!?!?! I am suppose to tell my three year old that she has to wait thrity minutes to an hour to eat her dinner. I was really and true upset with how this manager handle this situation. I have never been spoken to or treated as bad as this manager treated us.

Store 1105 nw 22 Ave in Miami, Florida is where we order from 2 times a month. The past 4-5 orders have been missing the sauces that I pay extra for. Once we receive the order we realize they are missing and it takes any where from 1-3 hours to actually get the sauces delivered. Today 11/19 I decided to not only order online but I called the store as well and reminded them to check my order before it left the store. They assured me that the sauces would be included but they were not for the 5th time. This is a problem that continues to happen, when I call the manager doesn't even get the phone she passed her message along to me through her employees. I understand a mistake can happen but it happens 5 times consecutively then it's more than a mistake it's complete incompetence and lack of management. I want a return call from someone in corporate because at this point it's ridiculous.

Horrible food ordered online. Pizza was cold and hard. Cinnamon bites were just balls of bread and all the sugar/cinnamon was at bottom of the box. Called the store and they refused to accept my comments with a bunch of excuses. The person on phone was very rude and told me that is just that way it is!
Location:
17425 Highway 99
Ste G
Lynnwood, WA 98037

I placed a mobile order on the dominos app for delivery from the Watertown CT store that cost $33 and I was highly dissatisfied. I ordered a large pizza half red pepper and pepperoni pizza and it tasted so bad I literally did not even finish my slice and same with the parmesan bites, and now I'm pissed off cause I just spent $33 on Dominos and it sucked.

This is about the third time I receive a pizza that hardly has cheese or chicken. Not even half the pizza has cheese and only 3 pieces of chicken on the whole pizza. I've never been satisfied with their service. All i eat is just bread, not how a pizza is suppose to be. I also get my pizza from the same spot hoping for them to reach my satfiaction, but they never have.

Call my order in im in Memphis tn not sure if im emailing correct place however placed order 2 meat and half supreme extra cheese and banana peppers order of wings and soda never received call and was being told order was on the way which took an hour waited another 30 mins calked back and store was closed if i had known i could've went some where else your help in this matter would be greatly appreciated i travel a lot and you can email me regarding this matter and i know Dominos take pride in their customers

I ordered three box of pizza a box of wings and a box of pasta and 2 two liters of coke and give the customer service rep the address and he took down the wrong phone number and did not verify the phone number and when I called the store to resolved the issue the manager that I spoke with was rude and refused to resolved the issue I'm never ordering from dominos again bad experience

I ordered a pizza on Sunday 11/12/17. I believe the order number was #126. I got the white pizza and it was really freaking dry, huge bubbles and just plain bad. I mean the bacon was popping off since there was no sauce to hold it and only two slices on the right side of the pie were okay. I reached out to them that night, then two more additional times to complain and I haven't heard one word back. I used my hard earned money for this! I work so hard and don't get to have burgers or pizza often at all; I was 402 lbs and now I'm 270 and food like this only gets to happen once a week due to my lifestyle change. I chose Dominoes and they provided me a less than average pizza but then shove my complaint under the rug - not even an apology. I attached a picture, though taken with an inferior phone (mine was being fixed) you can see the difference between the two slices I mentioned and the rest of the pizza. I have gone on the site and praised the workers there for a superior job on some pizzas they provided me and my buddies and they thanked me when I walked into the store the next time but now that I have complained, I don't even get the decency of recognition. To pay for services and get inferior product is bad but to be blatantly ignored as well is infuriating! It is just pizza I know but the principle is one that cannot be ignored. I praised you for your awesome service you should square up and admit when you dropped the ball. Social media is my next step if this is not handled. In the beginning, for resolution, I would have been okay with a small discount for my next order but since I'm being ignored now, resolution for me would be free pizza and additional discount/free perks for desserts and the like. I hate being this guy but I paid money.

Do the right thing

I ordered at 7:17 pm . I called an hour and a half later and they told me it was on the way . I called again at 9:20pm just for them to tell me that my order was in the oven . I did not receive my order until 9:33pm . No explanation was given and nobody was apologetic in any way . According to the person I was on the phone with, they were understaffed .

Date of the incidence: 11/16/2017
Client number: [protected]
Full description of the incidence: I ordered two medium size pizza (alfredo sauce, spinach, feta cheese) along with one diet coke. We found a small piece of meat in pizza. We are vegetarian and the pizza was not consumed.
Desirable resolution of your complain: I had taken a picture of pizza having some piece and can show if required. Don't know whether to ask for the refund? I know it's a hard work dominos workers do to prepare the pizza and deliver that. But then I think the pizza is useless. Its upto you that you review the case.

On Thursday Nov. 16, 2017 at 12:48pm, client #395120 for $10.89. I would have sent a picture but I don't know how. I ordered a $7.99 3 topping large pizza with extra cheese. My toppings were Ham, Bacon, Jalapeno Peppers and Provolone cheese as an extra topping.
The presence of cheese was barely there! You couldn't find the cheese on this pizza! There was hardly any cheese on this pizza! I paid for a topping of cheese and extra cheese and there was no cheese on this pizza! I called the manager of the Franklin, LA store to complain and his only comments were that he made my pizza and the toppings were on it. I purchased this same pizza a week ago and it was the best pizza I have had in a long time but I can guarantee with service and attitude from your manager at this store I will not purchase another pizza and will let everyone I know what service and attitude I received from your store and manager in Franklin, LA! The only resolution that would have made me happy was a refund because I refuse to have someone spit on my pizza because I complained! With the attitude from this manager if he doesn't like his job and doesn't want to be there to provide quality service he should find him another job where he doesn't have to deal with people!

On Monday, November 23, 2017 my son tried to place an order by phone to the Dominos Pizza (9053) located in East Grenville, PA, because he is in a boarding school he forgot the zip code of the debit card, after 3 times he decided to cancel the order but when I saw my bank account I had three charges for different amounts. If he cancel the order why this happened, it is not supposed to be any charges at all.

i called to try to place an order and i got bad service and bad attitude from both manager and employee. i was telling them both that ive ordered from there before continuously and they was trying to give me security info that my job provided with them. but, when i asked them did they want to speak to security and my supervisor/boss they hung up the phone in my face twice and denied my service.

I order from this Domino's in Pompano Florida very frequently, but today I was sent out a horrible meat lovers Pizza with hardly any meat or cheese on it and the bread taste old and dry. When I called to complain, which I never do, but was infuriated, they said it would take 2 hours to get a new one out to me if that's what I wanted. I asked to speak to the manager after saying I can make a new order and get it in an hour they put me on hold and nobody ever got back on.

Probably the worst service I have ever had at the medford oregon location I have ordered food through them twice this week and both times it has been messed up and they have forgot my food and tonight told me there was nothing they could do about it I will probably never eat at domino's ever again just for the way the manager treated me on the phone and another thing while I was picking up my food they didn't even know where the register key was it took them at least 5 minutes to find that sitting on a table so with that said I will probably never go to domino's ever again if that's the kind of service you guys have and that sucks because I really like your guys food if I ever actually got it all

Hello,
Unfortunately I have run into this problem before! Because I live at 1725 Hillside Blvd in SSF, CA, 94080, there are always delivery problems!
I have a Domino's down the street from me yet for some reason when I order online it goes to Junipero Serra in Daly City!
So again, today (11/12/17) at exactly 1:32pm, I ordered 4 items from Domino's online. I got a phone call at 3pm by a Ryan claiming to be both my delivery driver and the store manager and said that he doesn't understand why his store was getting this order when there is a Domino's very close to me? I told him that I don't know but can you please deliver my pizza. He was very frustrated but agreed to deliver.
I received my delivery at 3:09pm! And they ran out of Diet Soda so I had to accept Regular Coca Cola which has way too much sugar for my medical problems! Ryan was very rude and said that I need to hurry up and accept it or not because he had to go! So as appalled as I was, I accepted it. So, I would like this complaint to be given to the head of operations management for my area so that this can stop asap!

Thank You,

Jessica Barss'e
[protected]

Today I went to go buy our regular favorite pizza. Came to the park to enjoy it and we all take a bite and it is doughy like it is not cooked right. The taste is no taste at all. The dough is skinny and puffy at some spots like they could care less. The manager is rude, he is yelling at his Co workers pushing them out his way rushing them and the way he makes the pizza you can tell he hates working there. I have been living in the area for 15 years and never had a bad experienced such bad and sloppy management. No seasoning no live put in the food I am so disappointed. He was trying to charge us 13.00 for abtwo topping pizza that cost 7.00 and tried to switch and say oh yah ok ..when we went back and forth about the price. I wish the other guy you guys had managing this location returns he was so awesome and the food was awesome because his workers were happy. Please go there immediatly and see for yourselves

A girl named Daisy at Portales, NM 88130 location answered the phone to take my order... She asked my name and phone number, as soon as I gave her my information, she hung the phone up. I called back and she answered again, she heard my voice. She hung up again. I called for the third time, she answered once again, heard my voice and she replied disgustingly "ugh". She then put me on hold for nearly 2 minutes before a guy picked up the phone line and took my order. I felt offended by this Daisy. She needs to mature before working at a place where she has to interact with people.

Purchased a pacific veggie pizza from dominoes on industrial drive in Ann Arbor mi about 1/2 hr ago. The pizza was cold when I left the store. They had the right name on front of box but wrong one on the top. When I took it back I was told that they didn't know how the wrong tag got on the top. I then told them the pizza was cold when I left there and was told I'm sorry. Usually have good service but today may have just changed my mind on Dominoes