Domino's Pizza
Reviews and Complaints

Been on hold for over 30 minutes. Im trying to spend $30. I have never been in hold this long. No one has even came back and said hold or anything. I like your pizza but this is ridiculous. Im gonna have to wait 30 or more minutes for pizza and everything when its all sad and done.poor customer service. Merchants location. Knoxville TN. I would appreciate it you would have talked with staff. Im not happy at all.

I was charged for 3 bread bowls but i got 3 pans . If i knew i would've got a refund and the wait was ridiculous i had to go pick it up myself . I ordered my pizza at 8:36 PM then i called they answered told me 15 mins . 15 mins passed and hours passed at 10:37 i called again told them I'm coming to pick it up they put me on hold and never got back to me when i reached and received my pizza cashier was nasty and my food was cold and the wrong order so not only was my food cold, and late nor the right order but i paid for what i didn't have.

I ordered 1 large pizza, 1 order of 8 wings and a 2 liter of sprite, waited over an hour and called back to see if my order was being delivered. I was told by Zach that my order was deleted so I asked if my card had been charged and was told no, checked my bank account within minutes and they had taken the wrong amount 0f 27.32 (8 times) from my account and was quoted 24.24I called back and asked for the manager and was told that he could not come to the phone. So I asked for the manager name and was told Derrick and I asked for the last name and he said that he did not know it. I called my banking institution and notified them and I called the Charles County Sheriff Dept and an officer met me there. I have ordered from Domino's a many of times but was totally disappointed. I know after having my account tampered with before by another company has me worried. I was told that there was an error, but I placed the order I was asked if there was a party on my street and II may have paid for the other people pizzas I will be checking to see if my money has been returned

I have lived in my home for 22 years and have ordered Dominos quite a bit over the years. "My" store used to be on Indian Trail Road, Lilburn, until the store near the CVS opened a couple of years ago. This has been the most horrible store ever. I ordered a thin crust extravaganza that I realized was burnt after delivery. I just let it go. Next time I ordered the same online and it was burnt. I let it go. The third time I called and asked not to burn this time, please, and the person told me he had to burn a thin crust to get it done. I then told him I just didn't want it burnt and he said I was being disrespectful to him, . How ridiculous? I refrained from ordering there and then my grandson was here over Labor Day weekend and wanted Dominos pizza. I live around the corner from the store, walking distance, and it took over 2 hours before it was delivered. The excuse was only one driver showed up. About two weeks ago, I ordered online for Pickup. I waited until the Tracker said checking for quality and then went for p/u. To my disdain people were walking in off the street and placed an order and got their product before me. Very long wait. I even asked those customers if they had called ahead or ordered online and no, they had just walked in. This is totally the worst pizza store in America! Shame on you for not checking up on the poor management of this store.

I ordered 2 large pizzas with three toppings. When I placed my order I said I wanted pepperoni and hamburger. When I arrived to pick up my order the pizza was very skimpy barely had any toppings at all. I took a picture of the pizza 4 proof. I spoke to the manager and complained and he told me that that's all I get. The pizza was thin as ordered so there was not very much to it at all. We had company waiting and the pizza was not enough. How they put a reasonable amount of toppings it would have been enough period prior to this past Sunday when this last piece it was ordered... We had ordered that pizza and called when we were around the corner from our house and the person that answered the phone at Domino's said that the pizza had not arrived to the house and it should be fine. We waited for a pizza for two and a half hours no one ever called no one ever arrived so we called Domino's. turns out the pizza guy had come to the house already and left. We pay for the pizza with our card. Again no one ever called and we were without dinner.

We waited an hour when we were told wait Tim was 30 minutes for pizza and wings. The young girl at the window was the best thing there she gave our young daughters a sucker. We drove from Rainsville for dominos we get raw wings. Unacceptable period. I hope nobody gets sick. I work in management as well at a different restaurant chicken should NOT bleed after it's done

I placed this order at 11pm, it is now 1am and I have still not received my food. I have called the store repeatedly only to be left on an endless hold and nobody ever picks up. I finally got fed up and decided to drive to the store myself as I was arriving the driver calls and says he's outside I live on the same street so I turned around got to my house and he was not there! So I drove back to the store a second time and as I'm already pissed the gentlemen inside offer me no solution until I myself demand a refund. They asked me to wait for the driver and take my food anyway, and I've so far been sitting in the store for 20 mins waiting for this guy and when I call him he just says I'm almost there, I LIVE 5 mins awayyyy I don't understand ! And this whole time I been in the store I just seen the other workers ignore the continuous phone calls that come in which are probably more people like me waiting for their food, RIDICULOUS!

The drivers name was Joseph and I only know that because of the tracker on the app, as for the othe other useless gentlemen inside the store, they refused to tell me their names.

The store is the one located at:
609 Westfield Ave
Elizabeth NJ 07208

So yesterday I went to jamesburg NJ dominos and I work a late shift I get out around 1125! I made it to the store location by 1130 and walked up to the front door. The door was already locked at 1130 and your time schedule says your open till 12. I knock on the door no answer. I walk and looked in the front glass window and the young kid is sitting there playing on his phone instead of cleaning the place. Like he should have been for that last half an hour. I then proceeded to call bc I was so pissed. He answers the phone and I proceed to ask if I can order really quick and pick it up bc I'm right around the corner. And I'm told I could not order at 1130 and pick it up I could only have it delivered. Makes no [censor] sense at all. He just didn't want to make a pizza bc he was tooo busy on his phone. No one has any work ethic anymore. I will no longer be going to dominos pizza due to poor quality workers that don't care about their customers. I hope everyone sees this and it goes viral. Really pissed me off last night November 28th.

The salad I purchased this evening was still in date by today, but all of the lettuce was wet and soggy. Not edible at all. You will see in the pictures attached that the lettuce is very wet and even has a slimy film throughout the entire bowl.

What can I do About this problem? I would like the company to know about this issue so it does not continue to happen.

This is the third time I've ordered the same pizza and always ask for extra Alfredo sauce & double spinach and not gotten it how I ordered. If I order double spinach I expect to have double than the regular amount not just the same amount they would normally put on it. If I ask for extra sauce I should get EXTRA sauce! I don't normally complain but if I have to pay extra I should get extra! They also always forget to give me my ranch that I paid 50¢ for. I would really appreciate to order a pizza and get exactly what I ordered. What's the point of building my own pizza if they just make it how they want to. I don't think I'll be getting anymore pizzas from Domino's anymore because of this problem. Pizza Hut never messes up like this.

Still waiting for my refund from being charged twice also the store is located 1.7mi away from my job and I waited out front in 38 degree weather for 28 mins and my food was not nearly as warm as it should have been to be only a mile away. Please help because dominos is the only pizza I eat it is now going on 3 days and I haven't heard anything back from anyone and it's getting frustrating.

Address : 2049 W Henderson Rd, Upper Arlington, OH, 43220
Date: 11/26/2017
Called up to let the employee know that bacon Cheesy stuff bread was provided instead of veggie. Employee hung up on me when asked about what could be done. When repeated calls were made to the domino's store, employee(s) either disconnected or impersonated to be a call center agent saying :Hi This is Verizon wireless. Please train your employees to treat the customers right. I did go back to the store and spoke about the incident to the manager (Mr. Will)who had no clue about how his subordinates were behaving with the customers.
Please take an action against this attitude so that no customer experiences this in future.
Thanks!

Hi, I work at one of your franchisee in Arroyo grande, I feel the need to contact and complain about this store and the rest of the staff. I absolutely love working at Domino's but the general manager and most staff are not doing their job properly forcing other people to work over 2h+ their scheduled time. I have brought this up to our higher management and they haven't done a thing to fix the issue.

I ordered 3 medium 2 topping pizzas and paid extra for toppings, when i got the pizza it barely had any toppings, then my boneless wings looks nasty and wasn't even wrapped with tine foil like the pictures, i had to throw away my wings because it was poorly made and i didn't wanna get sick from it, i spent $34.80 and i didn't even get what i paid for, i always order from dominos in culver city and they always do an amazing job but this time i ordered from this location and they just amazing me on how they really don't care about there job. I tried to comtact dominos for a refund but nothing and it's already been a week since then.

My order was checked for perfection at 8:02 however did not leave the store til 8:42 and was delivered at the address at 9:03 a whole hour after popping out of the oven. I do not find this convenient as I am a regular customer. I do feel something needs to be done I was ordering the pizza for my kids who are at the sitters and they were waiting only to get a cold pizza.

The manager, Don, hung up on me on the phone while calmly voicing my complaint about his personally rude and callous service and also provided false information regarding the online services in accordance to my issue simply to get me out of his hair because he didnt want to make reparations for making my son leave the store and walk home empty handed. I am extremely dissatisfied, and am never using dominoes again. You lost a very loyal customer.

I had $50 order last night and on my medium pizza i ordered half pepperoni and banana peppers and the other half onions and olives what i got is in the picture below. I called and talked to a guy name Chris and told him what was wrong and all he said was i will have my front line do better at checking the orders before they go out. Did not offer any kind of refund for the pizza or a replacement. I am very dissapointed in the customer service i recieved.

went to Domino's to pick up a pizza which I previously ordered online. I ordered at 5:15pm. Arrive for pick up at 5:30pm(given time allowed for estimated pick up given online). Pizza was to be ready in 5 minutes stated a team member there. 20 minutes go by. Still no pizza. During wait time I experienced employees deliberately destroying pizzas just to be put to the side on which to be eaten for their own satisfaction. All while behind glass on front of customers. My rant to the girl Tia and the other guy( pizza oven operator) back there that kept eating the pizzas which people had ordered on 115th Halsted in Chicago store #9172 was that it is inappropriate for this type of behavior. There is no such thing as a customer service phone number like the good old days. I guess You or your opinions no longer matter in the real world anymore. Just about spending your money is more important. Domino's stop hiring careless and unqualified people to do a REAL JOB.

My son and i ordered pizza today which we can almost never afford to do...but i scraped together all my money to do so because he is staying with me for his Thanksgiving break this week and today is my ONLY day off...I wanted to make it special. We have nowhere to spend Thansgiving and I'm working from 12pm to 10pm that day. We ordered beef...green olives and the garlic sauce...our FAVE...we got black and green olives...no beef...I didnt check it at first becwuse ive been battling a migraine ALL DAY...another reason i wanted to splurge for him...its just disappointing...he gags at black olives...so it just was ruines...i would SO GREATLY appreciate anything you may can do to right this...thank you so very much.

I am very disappointed. I called Dominoes Pizza on November 19, 2017 at 9 pm, in Philadelphia, PA. The location was 7325 Castor Avenue. I called to place an order and the person who answered the phone was extremely rude, he told me he was going on vacation and not going to take my order. I was upset but I called back and he told me to stop calling, and my order was not going to be fulfilled in which I hung up.