Domino's Pizza
Reviews and Complaints

I order a pizza onthe phone to go pick up the boy from dominos pizza toke the order with out asking a name
when i get there 2 guys ask me what was my order, they both see my pizza wasn't done after another one came and ask again, well my pizza wasn't done, i ask if that was possible after 2 guys ask for my order one of them said that i wasn't right and just because i was complaining he said that he won't do CHAT for me . I said that what you do here and he answer YES that what i do CHAT, nobody did nothing else and i left with out a pizza or a sorry, people like this should n't be working in dominos or saing that the pizza is CHAT please contact me i want this worker out of dominos or this will go to the news as advice to others custumers thank you

Lack of supervision by corperate I think is the major problem with this company.
Every resteraunt should at least have cameras through out the business to avoid some of the past problems that made national headlines.
If employees can get away with the food contamination can you imagine what else goes on there.
I have noticed that employees at Domino's do not use gloves to prepare anything that goes in the oven. That is just gross.
I bet if the company franchise owners showed up more often they would catch a lot going on that should not be going on in this food chain resteraunt.
Step up management and hire more mature people to run your establishment that you have invested in, and watch them close.
I have met some of the people that work at Domino's and I would not trust them to prepare my food or fill in my credit card slip.
Thats what happens when a company hires mostly young and as far as one of the guys I know says the company does not require drug testing. So who do you think this company hires anyway. People that do drugs.

The customer should always put down the amount they want to tip on the credit card slip if it is 0 dollars and 0 cents.

I don't know about the outcome of your situation, but most people don't realize that if a store mistakenly charges a card and has to credit it back, it can sometimes take 3 to 5 business days. As a bank employee, I've had to pass that news to way too many customers, so I know that the businesses obviously don't make that known to their customers.

I am never ordering my food online again.

For the first time I put my order in online, I have my daughter pick it up for me. No hassle right?, wrong! A couple of days later I get my bank statement in and what do know, they charged a fifteen dollar tip. I asked my daughter if she had done that and she tells me, " I don't even give my sister a tip and she works in a restaurant." That is a direct quote. I call to see what happened and I just get the run-around saying you need to call here and there and then get sent back to the same people I had talked to in the first place. I don't get any answers and I honestly don't know what to do next. I seriously feel like picketing outside this establishments and wish to have a few choice words with them. I guess we will never eat at Dominos again. They dont deliver out here and we literally have to pass Pizza Hut and Papa Johns to get there. Well no more.

On 06/12/08 at approximately 06:59pm I ordered a Pizza from Dominos. I was told by the Order Status pop-up that the delivery would take 80 to 90 min. at 08:15pm I called and ask about our delivery I was told that he just went out 10min ago, at approximately 09:12pm I received a call which my answering machine pick-up, it was from Dominos clerk stating that "we are not in their delivery area, have a nice night". This was 2hrs 15min from the time I ordered! The clerk could have told me that when I called at 08:15pm. I have 3 kids and 2 adults waiting on that pizza. The service there is so bad the owners need to fire all of them and start over with new people. The worst thing is that the Manager, he said is name is David, was the one to say we are not in their delivery area, have a nice night". No sorry or anything. Bad service!

On the bright side, cold pizza is pretty darn good.

I had called the Dominos on Linda vista rd san diego, ca to ace an order for delivery, an hour passed by and nothing I called and asked if the driver was on his way and they Said he was, another 45 min and still no delivery I called to ask what was going on and the lady told me my order wasnt placed to begin with. They didn't even try to offer me to still bring me my order. I order from Dominos all the time they just lost a customer and I feel like they didn't care.

the stupid advert after britains got talent/americas got talent...is doing my heading...its innoying and the pizzas dont even looked cooked...ive asked every family member and friends to see if it innoys them...and they agreed with me that it is innoying...please take the advert off...otherwise im putting it in the newspaper...!

I thought I was alone. It must be a pre-requisite to not have any social skills...or simple basic skills for that matter to be hired at Dominos.

It's a shame how employees answer a business phone let alone hire out anything that can drive to try and make simple change difficult!

My last straw was the last incident occuring. I ordered my pizza over the phone with a credit card, they processed it and said i could bring my id to show the drive along with sign my receipt. This idiot wants me to show them my credit card. Now who in their right mind is going to give credit card information out to a driver? My ordered has been billed to my credit card already, why would I need to give him my card info again? Then he calls his manager in the store who says I can't get my food until I give him my credit card! Wtf? Is my food not paid for? Who goes to a store and pays for something and leaves without their food? Then said my money will be credited back to my account in a FEW DAYS! It took seconds to be released to them from my account.
Needless to say I've put in yet another complaint to the Dominos website as well as put a complaint on the BBB which you all should too. It's disgusting how the art of customer service is lost!

About 6 to 8 months ago me and my family ordered some pizza from the ada dominos and the order was wrong and there is a heavy set guy there who calls himself a manager huh some manager anyway my order was messed up and i called him and i was automatically called a liar and cursed over the phone and he told me that he had already called the main dominos office and told them to never take another order from me i can not remember the mans name to save my life as a matter of fact i think he refused to give it to me and i would greatly appreciate it if something is done and i would also appreciate it if i heard back from you through e-mail or something the reason that i am just now getting this complaint to you is because i just now got my computer back out of the shop and got my internet service back on needless to say i havent ordered anymore pizza since then as when i used to get from there every weekend and at least two or three times during the week day and i probaly would not get now as long as he works there because he strikes me as the type of person who would spit on your pizza.

I wish the Corporate Office could call the location in Houston on Beechnut Blvd.

The general manager has the nastiest attitude I have ever experience. Please don't ask him to make your pizza a little crispier, "Oh My God", you will get you feeling hurt.

I am not longer eating Dominos pizza and will tell my friends.

Sub: New York Style Pizza

A copy of email to Dominos Pizza:

Dominos Customer Complaint

I am sending this letter in reference to the POOR CUSTOMER SERVICE I was provided with last night from one of your STORE MANAGERS. Let me start by saying I have been a continued customer of your establishment since I was a kid, when you first set the standard in pizza & delivery. Thru the years I have encounter only one other bad experience with one of your stores in the Ft. Washington, Md. Area back in 2000 and the problem was rectified very quickly. However I am a little reluctant that little to nothing will be done about this particular individual. I am referring to the store manager for the above location, G. Mizar, who at the time had the ability to fix the situation but chose to show just how unprofessional one could be.

My wife and I had been interested in trying the New York Style Pizza and decided to order last night about 7:30 or so, I just happened to have placed the order with Mr. Mizar. Now as advertised you have pepperoni on the pizza on both your T.V. ads and online, so it was assumed that that was the specialty Pizza, I then order a thin crust 2 topping pizza with wings to complete my order. I was given my total and time that the pizza would arrive and everything was fine. The pizza was delivered on time and the driver courteous. However, the pizza that was delivered was wrong, instead of a New York Style pizza; we got a large cheese pizza. I immediately called the store back and got Jennifer Hall on the phone and explained to her that we had ordered the New York Style pizza, and that we got a cheese Pizza, she in the beginning was a bit unprofessional about the incident and explained that there must have been a mix up and that that was that, I asked if I could speak to a manager and she then identified herself as a supervisor and that she could handle this call, after a few words she assured me that she would send the driver back out with the correct pizza and to return the cheese pizza to him when he arrived. I was fine at this point, a little ticked off due to the fact my children where beyond ready to eat. After 10 minutes or so Mr. Mizar called me back and began talking to me as if he where that of an irate customer himself. After calming Mr. Mizar down and him identifying himself as the store manager as well as the individual that placed my order he then began to talk to me as if I was less than him and telling me that when I place the order I didn’t ask for pepperoni on the New York Style pizza, and I explained to him that every time Dominos advertised that pizza there was pepperoni on the pizza, he then explained that I as a customer have a choice of sausage or pepperoni which was new to me. I then asked him why wasn’t I made aware of my option when ordering the pizza and his response word for word was “I do not make it a practice to offer free toppings if the customer doesn’t ask for it”, Now this is what really caused me to write this letter, because not only did he make me feel like all of my years being a customer of your establishment meant nothing, but he totally embarrassed the fact that I deal in customer service everyday and have for the past 20 years or so, and the first rule is that even if the customer is wrong THEY ARE RIGHT. In this case I was not wrong; I just was not offered the options that I was entitled to. Not only did Mr. Mizar continue to talk to me in a very unprofessional way, but he told me that nothing could be done, nor would be done to him if I sent a complaint up the chain of command. As I explained to him and to be honest at this point I became very irate and explained to him that I have been in the customer service field for over two decades and that I was very dissatisfied with his overall performance and that I would stop at nothing less than him being appropriately disciplined or terminated from your organization. Mr. Mizar than laughed and began showing off it seems in front of his fellow employees who where laughing in the back ground at this point, he then identified Jennifer Hall as a manger in training which I find hard to believe. Lastly after I hung up, Mr. Mizar called to let me know that he was sending me a courteous pizza within the next 15 minutes or so. I told Mr. Mizar he could shove that pizza, and I though as to not stoop down to his level, to shove it back in his oven because he would not try to bribe the fact that he knows he was wrong.

I would appreciate it if I can get a return call or response from someone as soon as possible as to what the solution, discipline or resolution for this complaint will be. I not only live here in this area but also work at 7500 Greenway Center Dr which is a very large building that this Dominos location services and I know contains hundreds of Dominos clients. As the old saying goes, if one person is not happy with your service they begin to tell others and it simply multiplies, on and on. I would love to post this on the buildings email so that everyone is made aware that this individual (Mr. Mizar) is definitely less that what Dominos standards should be but would rather wait until I know what will happen to this individual.

Sincerely,
WILL HENRY

I just had an incident where i placed an order online and i ordered $7 worth of stuff like i do sometimes because thats all i wanted and it went through online and then the guy comes to the door acting very surly and says to me if you order $7 worth of stuff again we're not going to deliver your food to you when i gave him a $1.50 deliver fee and a tip too. I mean its not like he didnt get as much tip as if i had ordered $10 worth of food because i gave him the same tip as i would for a $10 order. I was so surprised i just took my food and left without saying a word and i just burst into tears after i was inside. I thought to myself it'll be quite awhile before i order anything from Dominos again. I mean how rude can one be?