Domino's Pizza
Reviews and Complaints

It was my first time ordering online. I thought I wouldn't have to wait long. I rang the store to see what was happening with the pizza's. He said, "Oh, it'll take 45mins -1 hour to be delivered or he would refund all my money. The cheeky buggers delivered the pizza a couple of seconds before the 1 hour was up. I was timing. How could this be fair. I had 5 hungry children waiting for dinner and the time is now 9.50pm. Eating dinner and it's nearly freaking 10pm. I want a refund and for future reference I don't think I'll be ordering online from Dominos again. They are a horrible company, they're slack, their drivers are weird, they give me the creeps. I'm talking about the Logan Central store only not other stores. I haven't dealt with other stores so cannot comment on them. I hope this finds someone who can deal with this issue and the workers at the store. Another tip, check their hygiene and the floor full of food on it. Yuck! I work in the food industry so I know about cleanliness and I know how to wash my hands when touching raw and cooked food. Their food practices are off. I am just so angry at them tonight. Maybe because I'm pregnant and was hungry like my children.

sarlee Kingston 4114
Brisbane
Queensland
Australia

When my son gets his hair straightened, I often go to the Domino's pizza nearby and get a pizza and take it to the salon. I usually park in the Domino's lot - which is always 90% vacant as it is more convenient. This last time I went, my husband had arrived at the salon first and I decided to check with him before ordering. He said he wanted to get Chinese food this time so we walked across the street for dinner. Imagine my shock when we came back and my car had been towed. Please note that the lot had only two cars in it - one was the delivery vehicle and another, I'm assuming, was an employee car. I went into the store and said, "I can NOT believe you towed my car!" Their response was, "We towed 3 tonight." The cost to get the car out of the tow lot was $120. Domino's has lost my $600 plus per year business and I'm sure they lost business from the other cars that were towed. I can see towing cars when the lot is strained for space. I can't see it on a Monday night when no one is in the lot. It's also the holidays and the economy is in a spiral. The Domino's sign does say, "For Domino's Pizza customers only." To Domino's - I might not have bought a pizza that night but I buy at least 4 each month and another 4 or so a year when I park in your lot and walk over to the salon. So I DID consider myself a Domino's customer. I'll now buy NO pizza from Domino's and I will never recommend it. Check "towing and Domino's" on the web. It seems this policy isn't isolated but rather appears to be encouraged.

i ordered my food at 9.38pm it did not get here till 12.30am after i had constantly phoned them and all they kept doing was giving different excuses each time it was cold, burnt and had been reheated even though they said that they would get a fresh one out to us finally after the last phone call it took them 20min to get here with it which i think is appalling to wait so long for a pizza to be delivered it took them 3 hours to give us a reheated cold and burnt pizza i am absulutly disgraced with there attitude with customers i then had to phoned some were else to get a fresh pizza delivered it only took them 30min to get here

Ordered pizza at 530 PM Friday October 31, 2008. 3 Large 1 topping specials for 7.77 each. Pizza arrived 90 minutes later. Cold, dried out and totally unappetizing. If I had seen the pizza before accepting delivery I would have refused delivery. Had guests waiting to eat so did the best I could. I have had doubts about Dominos before but this clinched the deal. No more Dominos for me. Your 30 minutes is a scam. When I called to ask about the pizza I was told its on its way and should be there in a few minutes. Needless to say it was 20 to 25 minutes later before it arrived. I had been told about 45 minutes because they were busy but 90! come on Dominos

i receive a text message from domino's the other day which offers a buy 1 free 1 pizza. so my friends and I agreed to share the pizza for tea time break. I ordered extravaganzza and my friend had BBQ chicken. well, nothing happen at first but than 2hours later I felt really bad and started vomiting. then my stomach is bloated although I had cleared everythin out from my stomach after several rounds of vomiting. then there is crucial pain in my stomach and headache. I vow not to take any pizza in 3months thanks to dominos..

We ordered a extravaganzza pizza, and it looked like a saltine cracker with very little toppings, all in the center. We will not order from Domino's again, unless you make it right. 20 bucks for a no quality pizza.

Troy Peterson

i ordered pizza had it delivered and they charge my card 3 times for pizza and i only got pizza one time which has overdrawn my bank account i will take further matters if not resolved this is poor service. you need to investigate the people you hire to take customers viable information and use it is very poor poor service. i called and talk to the manager at that store location he was very rude he told me just bring it in and he will adjust it i think the person that did the transaction should be terminated immediatley. someone needs to contact me asap. i will report to the better business bureau!
Sincerely Yours
Very dissatisfied customer
my phone number is [protected]
please contact me immediately

We ordered the oven baked sandwiches that are being advertised on T.V. they show them very meaty and nice. We decided to order them and they were the opposite NO MEAT, greasy. I did not pay almost $8.00 for just a medium size piece of BREAD... Pass it on!

I ordered 2 Pizzas tonight at approx 2030hrs. I was told It would take 45 mins, Imagine my surprise when there was a knock on the door after 25 mins. I asked for a 2 thin crispy bases, which I got minus the crispy!
When I lifted my first slice It all slid off the base onto my trousers!. The next slice, all the olives fell on the floor. Very poor, I think Dominos put the pizzas through the oven to quickly, also It was tasteless. I have seen a loyal customer for many years, but, I think the standards are dropping.

Receptionist was rude. Waiting an hour and a half for delivery when less then 5 min. away. Food was freezing cold and burned. Steak Sand. was cold, had 2 slices of peppers and one fatty piece of "meat". Called back and asked to speak to mgr. told by person who answered the phone "Loretta" she was the manager, would not give a last name. When asked for tne district mgr.s # I was told it was confidential and not to be given out to customers. We have been in the restaurant business for years and never expected such poor service or food, never experienced it before. VERY DISAPPOINTED. ALL FOOD WENT INTO TNE TRASH- IT WAS INEDIBLE! Please have the respect to rtn to this email.

Thank you.

I am a regular customer at dominos and have been ordering almost 4 to 5 times a week, first from their outlet at ph. 3 b2 in mohali, punjab india and thn from their recently opened outlet in ph 10 mohali, india. under (phone no. 4635654).

They have lately been acting rude and got the deliveries late a few times, plainly refusing afterwards to honor their commitment. last nite, at around 8 pm, we ordered a pizza and a coke, along with a free pizza as per their coupon no. dh100. After half an hour, the boy came with only one pizza and on our telling him the mistake, the manager refused to entertain and bluntly told us that we had never asked for that order. He was rude and even refused to attend the calls, telling me that he believed his clerks instead of a customer who has been ordering for the last 3 years.

It was a horrible experience and insulting as the guests had to leave without their dinner. I vowed never to order a pizza again, in my life.

Ajay p singh,
mohali, india.

Last Friday7-25-08, I went to the Dominos in Rocky Hill, CT (Rt. 3).

The guy behind the counter was pleasant and attentive, but there were some serious sanitary violations.

The worker who was answering the phone, handling the money, and making the pizzas did not have any gloves on and did not wash his hands between handling the money, the phone, making the pizza; something I believe is in violation of public safety and health regulations.

Shortly thereafter, a driver arrived and began to make the pizzas; he too, didn't wash his hands. Both of these individuals had their hands all over the dough, in the cheese, and were handling the added items.

This grossed me out. I can't believe that they themselves would not have realized that what they were doing was wrong and against the law.

I will never order any food from any Dominos again. There is no way that Dominos could possibly guarantee that your workers will observe the regualations regarding the proper handling of food. It is obvious that they can't.

It is too bad. Their thin pizza is actually quite good...not any more.

Luis J. Pomales
860.721.7497
[protected]@cox.net
POB 4228
Hartford, CT [protected]

Didn't answer phone for 1/2 hour before closing. Called numerus times. Close at 12:00 am. Had a houseful of hungry people! Very upset!

I am a regular customer of Domino's Pizza. Yesterday at 12:08 p.m. (lunch time), i ordered pizza from my office from Domino's Pizza, Gurgaon, Haryana, India for Rs. 1164/-. The delivery boy came at 1:05 p.m (no worries in that). The delivery boy had not the tender money of balance Rs. 36/- when i offered him Rs. 1200/- so i paid him Rs. 1100/- and promised him to pay balance Rs. 64/- later on and he agreed and went away. I ordered 4 pizzas ( 1 large and 1 medium - Mazican Green, 1 large and i medium - Maxican Red) and when we unpacked the pizzas, it was a wrong delivery and instead of large Maxican Red (Non-veg) it was large Maxican Green (Veg). But me and my guests were about to eat and i could not order again and wait for more half an hour to deliver the right pizza so we had it. But at night when me and my wife were sleeping, i had a call from Telephone no. [protected] at 10:39 pm asking the balance Rs. 64/- and the delivery boy and his supervisor were arguing with me regarding the wrong delivery of pizza and upon the time line in which i will pay the balance of Rs. 64/-. It was just a harassment to call at night for just Rs. 64/-. If i am a regular customer then where is the point of calling at night for just a tiny amount.

The following harassments i had from Domino's Pizza, Gurgaon, Haryana, India:

1. I had 2 calls at night from Domino's Pizza when me and my wife were sleeping at 10:39 pm, asking for balance of just Rs. 64/- when i ordered for Rs. 1164/-, when i am a regular customer.

2. The order reached to me in an hour when Domino's claims to deliver in 30 minutes.

3. Instead of taking one hour in delivering pizzas, the pizzas were delivered wrong, instead of non-veg pizza, veg pizza was delivered.

4. Arguing by the supervisor and delivery boy at night with me regarding why did not i return pizza when i got to know about wrong delivery.

I intend to file a complaint against that Domino's outlet for harassing me at night.

The address of Domino's pizza outlet against which i intend to file a complaint and from where i ordered pizza on 12th June 2008 at 12:08 pm is:
Domino's
Sector - 53
Gurgaon
Haryana
India

Complainant : Name- Harsh
Ordered from- 3rd Floor
OSC Export Services Pvt Ltd.
Vatika Tower
Sector - 54
Gurgaon
India
Mobile No. [protected] (This is in the database of Domino's)