Domino's Pizza
Reviews and Complaints

i ordered my food at 9.38pm it did not get here till 12.30am after i had constantly phoned them and all they kept doing was giving different excuses each time it was cold, burnt and had been reheated even though they said that they would get a fresh one out to us finally after the last phone call it took them 20min to get here with it which i think is appalling to wait so long for a pizza to be delivered it took them 3 hours to give us a reheated cold and burnt pizza i am absulutly disgraced with there attitude with customers i then had to phoned some were else to get a fresh pizza delivered it only took them 30min to get here

Ordered pizza at 530 PM Friday October 31, 2008. 3 Large 1 topping specials for 7.77 each. Pizza arrived 90 minutes later. Cold, dried out and totally unappetizing. If I had seen the pizza before accepting delivery I would have refused delivery. Had guests waiting to eat so did the best I could. I have had doubts about Dominos before but this clinched the deal. No more Dominos for me. Your 30 minutes is a scam. When I called to ask about the pizza I was told its on its way and should be there in a few minutes. Needless to say it was 20 to 25 minutes later before it arrived. I had been told about 45 minutes because they were busy but 90! come on Dominos

i receive a text message from domino's the other day which offers a buy 1 free 1 pizza. so my friends and I agreed to share the pizza for tea time break. I ordered extravaganzza and my friend had BBQ chicken. well, nothing happen at first but than 2hours later I felt really bad and started vomiting. then my stomach is bloated although I had cleared everythin out from my stomach after several rounds of vomiting. then there is crucial pain in my stomach and headache. I vow not to take any pizza in 3months thanks to dominos..

We ordered a extravaganzza pizza, and it looked like a saltine cracker with very little toppings, all in the center. We will not order from Domino's again, unless you make it right. 20 bucks for a no quality pizza.

Troy Peterson

i ordered pizza had it delivered and they charge my card 3 times for pizza and i only got pizza one time which has overdrawn my bank account i will take further matters if not resolved this is poor service. you need to investigate the people you hire to take customers viable information and use it is very poor poor service. i called and talk to the manager at that store location he was very rude he told me just bring it in and he will adjust it i think the person that did the transaction should be terminated immediatley. someone needs to contact me asap. i will report to the better business bureau!
Sincerely Yours
Very dissatisfied customer
my phone number is [protected]
please contact me immediately

We ordered the oven baked sandwiches that are being advertised on T.V. they show them very meaty and nice. We decided to order them and they were the opposite NO MEAT, greasy. I did not pay almost $8.00 for just a medium size piece of BREAD... Pass it on!

I ordered 2 Pizzas tonight at approx 2030hrs. I was told It would take 45 mins, Imagine my surprise when there was a knock on the door after 25 mins. I asked for a 2 thin crispy bases, which I got minus the crispy!
When I lifted my first slice It all slid off the base onto my trousers!. The next slice, all the olives fell on the floor. Very poor, I think Dominos put the pizzas through the oven to quickly, also It was tasteless. I have seen a loyal customer for many years, but, I think the standards are dropping.

Receptionist was rude. Waiting an hour and a half for delivery when less then 5 min. away. Food was freezing cold and burned. Steak Sand. was cold, had 2 slices of peppers and one fatty piece of "meat". Called back and asked to speak to mgr. told by person who answered the phone "Loretta" she was the manager, would not give a last name. When asked for tne district mgr.s # I was told it was confidential and not to be given out to customers. We have been in the restaurant business for years and never expected such poor service or food, never experienced it before. VERY DISAPPOINTED. ALL FOOD WENT INTO TNE TRASH- IT WAS INEDIBLE! Please have the respect to rtn to this email.

Thank you.

I am a regular customer at dominos and have been ordering almost 4 to 5 times a week, first from their outlet at ph. 3 b2 in mohali, punjab india and thn from their recently opened outlet in ph 10 mohali, india. under (phone no. 4635654).

They have lately been acting rude and got the deliveries late a few times, plainly refusing afterwards to honor their commitment. last nite, at around 8 pm, we ordered a pizza and a coke, along with a free pizza as per their coupon no. dh100. After half an hour, the boy came with only one pizza and on our telling him the mistake, the manager refused to entertain and bluntly told us that we had never asked for that order. He was rude and even refused to attend the calls, telling me that he believed his clerks instead of a customer who has been ordering for the last 3 years.

It was a horrible experience and insulting as the guests had to leave without their dinner. I vowed never to order a pizza again, in my life.

Ajay p singh,
mohali, india.

Last Friday7-25-08, I went to the Dominos in Rocky Hill, CT (Rt. 3).

The guy behind the counter was pleasant and attentive, but there were some serious sanitary violations.

The worker who was answering the phone, handling the money, and making the pizzas did not have any gloves on and did not wash his hands between handling the money, the phone, making the pizza; something I believe is in violation of public safety and health regulations.

Shortly thereafter, a driver arrived and began to make the pizzas; he too, didn't wash his hands. Both of these individuals had their hands all over the dough, in the cheese, and were handling the added items.

This grossed me out. I can't believe that they themselves would not have realized that what they were doing was wrong and against the law.

I will never order any food from any Dominos again. There is no way that Dominos could possibly guarantee that your workers will observe the regualations regarding the proper handling of food. It is obvious that they can't.

It is too bad. Their thin pizza is actually quite good...not any more.

Luis J. Pomales
860.721.7497
[protected]@cox.net
POB 4228
Hartford, CT [protected]

Didn't answer phone for 1/2 hour before closing. Called numerus times. Close at 12:00 am. Had a houseful of hungry people! Very upset!

I am a regular customer of Domino's Pizza. Yesterday at 12:08 p.m. (lunch time), i ordered pizza from my office from Domino's Pizza, Gurgaon, Haryana, India for Rs. 1164/-. The delivery boy came at 1:05 p.m (no worries in that). The delivery boy had not the tender money of balance Rs. 36/- when i offered him Rs. 1200/- so i paid him Rs. 1100/- and promised him to pay balance Rs. 64/- later on and he agreed and went away. I ordered 4 pizzas ( 1 large and 1 medium - Mazican Green, 1 large and i medium - Maxican Red) and when we unpacked the pizzas, it was a wrong delivery and instead of large Maxican Red (Non-veg) it was large Maxican Green (Veg). But me and my guests were about to eat and i could not order again and wait for more half an hour to deliver the right pizza so we had it. But at night when me and my wife were sleeping, i had a call from Telephone no. [protected] at 10:39 pm asking the balance Rs. 64/- and the delivery boy and his supervisor were arguing with me regarding the wrong delivery of pizza and upon the time line in which i will pay the balance of Rs. 64/-. It was just a harassment to call at night for just Rs. 64/-. If i am a regular customer then where is the point of calling at night for just a tiny amount.

The following harassments i had from Domino's Pizza, Gurgaon, Haryana, India:

1. I had 2 calls at night from Domino's Pizza when me and my wife were sleeping at 10:39 pm, asking for balance of just Rs. 64/- when i ordered for Rs. 1164/-, when i am a regular customer.

2. The order reached to me in an hour when Domino's claims to deliver in 30 minutes.

3. Instead of taking one hour in delivering pizzas, the pizzas were delivered wrong, instead of non-veg pizza, veg pizza was delivered.

4. Arguing by the supervisor and delivery boy at night with me regarding why did not i return pizza when i got to know about wrong delivery.

I intend to file a complaint against that Domino's outlet for harassing me at night.

The address of Domino's pizza outlet against which i intend to file a complaint and from where i ordered pizza on 12th June 2008 at 12:08 pm is:
Domino's
Sector - 53
Gurgaon
Haryana
India

Complainant : Name- Harsh
Ordered from- 3rd Floor
OSC Export Services Pvt Ltd.
Vatika Tower
Sector - 54
Gurgaon
India
Mobile No. [protected] (This is in the database of Domino's)

I contacted the Better Business Bureau about the way that the Linway Plaza Domino's in Goshen Indiana handled the events after their driver killed our puppy in March and was appalled at the way that the owner and the driver that killed our puppy lied about what happened. The owner stated that we had 4 to 5 dogs(this coming from their driver) when we had 2 and that included the one that he killed. They lied saying the driver didn't know that the puppy was out when he was standing in my kitchen door when my son said the puppy got out and even admitted he saw my son chasing the puppy in our neighbors yard before he ran over it. We also have witness's that were standing in the kitchen that heard us tell the driver the puppy slipped out the doorway. They also mentioned a leash law and that because the puppy was not on a leash that the responsibity and death of our puppy was our fault. WOW...I didn't know that I was supposed to keep my puppy on a leash in our home! The franchise owner also told the BBB that she consoled me on the phone for about 40 minutes when we only talked briefly because I had to catch a plane and told her I would call her back when she asked if there was anything they could do. I couldn't talk and didn't want to cry on the plane all the way to DC., so I again told her I would call her back. I was gone a few days and came home to some roses from them with a card and that was supposed to be the end of it with them When I returned home and called like I said I would, she was very short and rude and then told me she would call me back the next day and never did. There were so many holes in their version that they gave the BBB that you wouldn't want to take it out in the rain for fear of getting soaked. Needless to say both the franchise owner and their driver are experienced at telling lies long enough that they believe what they are saying. The roses made me sick because the loss of my puppy was not something that roses could in any way help console with. I am telling everyone I know about Donino's pizza and I think there are a lot of dog owners that would never order a pizza from them again. So the next time you think about ordering pizza and you order from Domino's in Goshen Indiana, you better lock up your animals or even your children because all you will get is a dozen roses if something bad happens.

I ordered pizza from Dominoes in Latonia. Ky a couple of weeks ago and I couldn't believe the way an employee (I believe it was the manager) behaved toward a female employee there. He was yelling at her and then he threw something at her( I think it was a hoagie and a spatula). I asked someone who he was and they said the manager Chris. All I can say is if I was that female employee I would be looking into filing some sort of harassment charges against him. This kind of behavior is uncalled for anywhere much less in the work place.

I will not be visiting that location any longer. I hope this complaint gets to the right person.