Domino's Pizza
Reviews and Complaints

Writing a formal complaint regarding our incident with the service provided to us on 8/7/17 from the Dominos in Hudson, WI. Based on the box, I believe the order number is 292347/347.
My daughter and her roommate are staying with us until their apartment is ready. As a kind gesture, they ordered pizza for dinner. My daughter's friend placed an online order at 6:15pm (which was paid in advance in the amount of $44.47), when the order did not arrive after 30+ minutes, Kelcey called to inquire if they lost our order. She was informed that a driver came to our door, knocked, and no one was home (these are false statements). The driver may have knocked on someone's door, but it was not our house. Kelsey did have a message on her phone which stated a delivery attempt was made and now she had to call the store and figure it out. When Kelcey explained she did not have her phone on her, she was basically called a liar and said they would resend the driver. The pizza finally arrived at 7:30pm, cold and did-shuffled (we did not eat it) and my daughter's roommate was in tears over the entire incident.
In order to try to make things right, I called the store back and requested to speak to a manager. I too repeated the incident that occurred and explained that at this point, we are simply asking for my daughter's card to be refunded, which I was laughed at and informed that would not happen. I too was informed that a driver came to our house and no one was home (again, not true). When I said that was not possible, I was also chastised and accused of lying. I am a 50-year-old woman and was trying to assist, thinking perhaps if an adult called and explained the situation, this would resolve the problem. Instead, I was informed that no refund would be provided because we were not home when the driver first arrived. It's our fault that the driver could not find our house and/or went to the wrong house? Why would we leave the house if we paid for the pizza in advance? I thought Dominos slogan is "Not completely satisfied, we will make it right!" That was not the case with our incident. The "manager" on call needs to learn customer service and listen to her customers and more importantly, not accuse them of lying. My daughter and her roommate were outside (with the garage door open)and I was in the living room (where I am able to see our front door, driveway, and the road in front of our house) - we live in a cul-de-sac, no one came down our street or into our driveway, let alone up to our front door. We are simply asking for my daughter's card to be reimbursed and to make this right.

i ordered 2 pizzas and they stated on the tracker that it would arrive in a certain time frame we waited over an hr to arrive i called the store and spoke to Ronnie and told him that the pizza was late and i stated that you guys have a policy if it does not arrive at the time it states the pizza should be free. but i still ended up paying for the pizza which i am very disappointed for the simple fact that i waited till midnight when i placed my order at 11pm. we are regular customers and if this is the service and treatment you give your customers then i will never order from you guys again.

Sorry it has taken me so long to submit this but I have been dealing with some family emergencies.
On 7/28 I had a pickup order pizza from Domino's. The edges of my whole pizza were burned black. 3 of us ordered 3 pizzas that night. (each for ourselves) I was the only one who had burnt edges. I took a picture of my pizza. I can send it go you if you would like me to. It was late & I was just so hungry that I didn't call & report it then. But then I started thinking...
I just wanted to make you aware that I was not happy.
Thanks in advance for your help with this matter.

Shannon Mack
[protected]@yahoo.com

I made an order online because it my birthday and the dominos tracker said the driver left the store with my food at 7:32 pm on Agust 7, 2017. The driver got to my house not until after 8:00 pm. Once he got here I told him that I was not going to pay for cold pizzas and deserve to have them for free since I waited the process of the cooking which is totally understandable but to wait that and plus more than 30 mintutes of what the dominos tracker said was totally unacceptable. I had lots of children that didn't get to eat the pizza because the driver been rude left saying they don't give free pizza. It's really not about getting the pizza free but it's is mostly about the time waisted on waiting and that many of my family members that where here in my birthday party are great customers of dominos and the perspective we got today was not the best of all.

I believe the managers name is Kenny, it took me six tries to get a response. He didn't call me though I provided the number and confirmed with the manager after the fact. I had to pay twice for dinner(one refunded in 3-5 days)which I still haven't gotten.

After confirming this at 800 Juan tabo Blvd NE,
Could you please consider offering a coupon of some sort?

I would be very grateful.

V/R

Patrick Koenigsdorf

Shane the store manager for westlock is a very poor manager. I request days off and I am unable to get them because he either is to busy with personal stuff or he keeps giving the same people there requested days off. He doesn't deal with problems in store like he should as a manager. Chris one of our other employee has been caught giving away free food to his friends over topping all his pizzas treats me like crap and he doesn't do his work preoperly. I have had to go and re do his work because Shane gets mad at me when it isn't done right. I have a daughter I can't ask for days off for Halloween or a wedding because it wasn't good for Shane yet I have had to work an all day shift because he gave everyone except myself a driver and another worker. Something needs to be done with this store Shane isn't doing his job he isn't a good fit for this store customers don't like dealing with him because he is very rude

As I walked in to the Domino's on Chapman and Beach the girl at the front was talking on the phone to a customer for a good minute and a half. Once she gets off the phone, she doesn't say, "sorry for the wait" she just says what do you need? She doesn't even make any eye contact with me either and then when I say I'm picking up she walks sway before getting the name it's under. Then she yells from the distance what's the name? Then she takes the money and walks away. She doesn't say anything, but walks over and gets a key, hands me my change and doesn't say anything else. No thank you, have a nice day or anything like that. I was shocked and upset because that was the worst customer service I've received from this Dominos. She needs some serious training.

I asked for cheese and peppers upon delivery. I was told they weren't allowed to carry them. I thought this was pretty silly considering they deliver pizza? Called the local store back to ask why. Was hung up on. Asked for a manager and was told I was speaking with the assistant manager. Weird? Wouldn't an assistant manager offer a solution? Or at least be professional enough not to Hangup on someone? Asked for the real manager and was told that they weren't there. Asked for a contact number "they didn't know a number." Which is also weird because I always know the number to my manager. I told them that I would just come by then, and they responded that they would be the only ones there all day. I told them I would come in on a different day. They ended the conversation with "you know what b[censor], f[censor] you." Are you kidding me? I wanted cheese and peppers and some good pizza, not some unprofessional person using profanity that acts like they are 16 years old. I'm pretty sure "janae" needs to find a new job. Rediculous. I don't pay money to be spoken to in such a way.

August 4 2017 @ 11:45 p.m. one of your delivery drivers hit me with his car in my driveway after having and arugment with a friend of mine about a delivery charge that was already added into the credit card payment. The driver said we owed him another $3.40. as I was walking out to the Driveway to give him the money he snatched the food back and was pulling out of the driveway, processed to drive off, and struck me with his car and speed off.

John- At Dominos in West Point, MS dominos was EXTREMELY rude when taking my order. He had no patience, kept placing me on hold, was not listening to me, ended up hanging upnone time, I had to call from a landline and place my order with a different employee. Overall worse employee I've ever dealt with at dominos. I hope my food is delivered within harm because I am expecting and trying my best to trust public restaurants

On August 2, 2017 I was hit by a car that fled the scene. I was struck on Wheatland Road, east of the store about 2 miles away from STORE #6973. I do not have a phone so I was unable to call for help. This all occurred about 11pm that night. My legs we understandably shaken and I was in pain needless to say. I looked up the street and noticed
Domino's had its light on so Ill go there and get some help or at lease help me contact a police officer. I approached the Door where there was a young man on the phone and the outside doors was locked. I've worked fast food and totally understand that during the closing process you lock all doors and never open them. Yes understandably i was physically disheveled and looked out of normal character. I admit I'm sure the young man was just following company policy and i'm in no way going to complain about that. Its company policy that keeps those workers safe. I completely agree and understand. I knocked on the window and got his attention. I did the best i could to explain to him i needed help but he just waved me on and would no longer even look up at me. My problem is i pick up so many pizzas at that location and then when in a time that i needed some help i felt turned away. I't makes me wonder if customer and corporate relationships no longer mean anything outside the exchange of cash? I am okay. Iv'e got a little hitch in my get-a-long that's all. I'm not asking for anything and this doesn't have to be replied too.

We have always ordered from the dominos near us for about two years now. We used a coupon and order pizza, wings, pasta, and also a sandwich. I was iffy about ordering from them again because the past three times we ordered our food was burnt and poorly made. This time we had only recieved our pizza and pasta and i was still charged 31 dollars. My husband called the store and aparentl/ our driver forgot our other food. I am very dissapointed in this dominos for now and i will most likely drive to another one further away.

I just order pizza for my tonight, pizza is mess up no cheese inside pizza . I call store, guy Andy who manager that in charge hang phone up in my face, said Store manager put in computer that if I call or make delivery to my house don't re make pizza again, who going on here I am paying consumer that not way you treat customer . This guy need to band for store, you have manager like that hanging up phone in a customer face that not acceptable. I want refund back 28. 32 ! Store Manager that work there in tall fat Hispanic a guy with a big head he talk to customers very ruled and he always don't wash his hand . Cross- contamination.

Ordered a pizza online. $7.99 large pizza 3 toppings
Sent my partner to pick it up. He comes back with the wrong pizza they made him pay $13 for?!? (I didn't know he paid 13 until after he left to pick up the other pizza)
I call to have the right order created so he can pick it up and they elk me he was refunded already?! And had the nerve to argue with me saying he paid with card.
I was put on hold 3 times after asking to speak to a manager.
After numerous times of explaining we paid cash and I want this handled and I'd still like to speak to a manager she says she is the only manager on duty. So this whole time I was already talking to the manager. A manager that called me a liar and argued with me.
She said she would re make the pizza and refund him the $7.99 plus tax.
I call my partner and he told me he paid $13! And she didn't give him a receipt.
I plan to call corporate if she doesn't give him back the $13. But really nice should just do it anyway with this horrible of customer service.

My replacement pizza is cold...and the manager didn't even help she made a worker do it while she stood back looking pissed.
08-02-2017
6:00-6:30
10789 tirrasanta blvd, San Diego ca 92124

if you know a driver is going to be on a double, don't cook my food yet. also, now my pizza will be sitting under a warmer for over an hour. I was looking forward to fresh pizza out of the oven. But now, that's not what I'm getting. when I placed my order it said 25 to 35 minutes. You informed me with the wrong information. And now, because you informed me wrong I'm waiting 2 hours for my pizza. And it's not even going to be fresh! If I wanted warmed up pizza I would have just heated up a pizza in the microwave out of my freezer and now paid almost $20.00. I am a regular customer and this is not fair. I placed my order at 1:00pm it was done at 1:31pm and it's 2:30 pm and I still have no pizza. Thankyou dominos for being dishonest about your time wait. I now get WARMED UP pizza. Not fresh. Yummy! Just what I wanted. Not. I mean seriously, who wants warmed up pizza?

Ordered are delivery and hour and half ago, give the dominos in Hoffman Estates il a call ro see where are order was at just to find out that they cancled it on us and continued trying to convince us that they called us to say that they could not deliver are order, they had no proof of the person that so call called us and left a voice mail, there is no voice mail or missed phone call, they wouldnt even look if they had called the right number, i have a crew of 5 guys starving on the site and already took a break with no food, very unhappy and displeased with the company location, im not one to complain but when your manager is rude and cant back up there story makes me not want to go back

Hi. My last name is khan. Few minutes ago i ordered online 2 pizzas at 2602 Columbia Pike Arlington, VA, 22204 When i went store to pick up it. One of the guy he harras me. Most provably he is the manager there. As when i ask for the manager he said he the one. His name humayun and last name khan. He told me why my name is khan and tell me to change my name and i said why. He keep saying change your name. You can not have this name then when i said why u talking like this he tell other crew take the money from the guy and get out the [censor] out of here! I am shocked with his behaivour. I want to complain about this guy to domions head quater. Plz let me know how can i do that. I am paying money for the pizzas . Its not free . How he can behave like this

I am tremendously dissatisfied with the manager Cherisa at 1202 Delaware Street in New Castle, De 19720. I advised that the GM Nay Nay had given me a $20 credit due to a very unprofessional experience I had with the company. I provided the telephone number and was advised that there was nothing notated on my account. When asked to speak with upper management I was advised that she could not give out any contact information to corporate or anyone else. I have chosen to lodge my complaint here and I hope it will be dealt with accordingly.

Sincerely,
Long standing customer
Monika Tatum

Hi, my name is Lauren Turpin and I called dominos in Harriman, TN prior to placing my order to make sure they still delivered to my residence due to them making changes to routes. I was told by the young lady over the phone, yes they do deliver to my address, this was after she confirmed with her manager Kristen Matthews. I called them back within 15 minutes to place by order. Which was over $35. She ran by debit card which was approved and told me to expect pizza within 52 minutes. Within 1 minute from hanging up, she called me back to advise me they will not deliver to my address. Mind you, I called prior to placing order and my debit card funds were approved. So when I ask her when my funds would be released she advised me 24-28 hours. This was not acceptable because this was dinner and leftovers would be lunch for my family tonight and tomorrow. I ask if anything can be done. She told me no. I ask to speak with manager & she hung up on me. I called back and was hung up on again. Finally was able to speak with manager, Kristen Matthews and was informed it was her first day at this store that her supervisor sent her there and she wasn't fimilar with area but I called before my card was approved to make sure was advised yes by manager. So my funds are held up for 24-48 hours and she would not send a driver to my address due to her error. She had no sympathy or empathy and I have no more money to feed my family dinner tonight due to funds being on hold. She was extremely rude and I was hung up on by her prior to telling the full story. But I finally got to tell her story and she never offered to do anything to make it right. How am I supposed to feed my family dinner tonight with my funds being tied up? It was a very bad experience to say at the least. She provided me with her supervisor name & number that sent her to this location. I tried calling her but no answers left message and still no return call. I've called a customer service number I found on Google also. Wanted to try every avenue to reach the appropriate person who can rectify this situation. Can you please assist me? You can reach me at [protected]

I call to make an order they put me on hold for more thnan 25 minutes. After no answer I went to the restaurant to order in person nobody was in the front I wait until someone came from outside, he ask me what I like to order, but i was sad for the long waiting over the phone so I told him and he just said "o, oh ok what you like to order" he acting like he don't care with a sarcastic smile on his face, that make mad so I ask to talk with the manager but she just turn and told me I will be with you an a moment and let me wait for about 20 minutes.I am so so mad I hope you take care of it.
This happen at 8302 Fairbanks Houston Texas 77064