Dooney & Bourke
Reviews and Complaints

I ordered a Mens Watch from the company with which I was quite happy for several months. I then misplaced my watch and ordered a replacement watch. About a week after my replacement watch had arrived, I found the original watch and returned the replacement watch to Dooney & Bourke. The Returns Department (the womans said her name was "Shanel") refused to credit my account and made me wait for extended periods on the phone only to be told that the watch has been worn and nothing can be done.

I am left with two identical watches both in mint condition. I hope the company feels that permanently losing a customer is worth the $145 value of the watch. I don't plan to spend any more of my money with the company after this extremely irritating experience.

I have the same problem. Purchased a hobo handbag (over $350) just over a year ago. Strap broke as hardware defective. Can't even get them to respond to my numerous emails to their customer service department. Had always bought Coach bags, this was my first (and last Dooney). Will never buy another.

I won't ever buy Dooney again. I have a huge purse collection. I use each bag for about 1 week a year. I now have 2 coated cotton Dooney bags that have bubbles all over them and Dooney refuses to stand behind them. Those that think Dooney stands behind their bags, obviously haven't ever had a problem. The first bag was about 3 years old when I contacted Dooney cs. They had me mail it in, at my own expense. Of course they "couldn't fix" the bag and offered me a credit that was half the bags value. Which I could have accepted. Had then not required I spend that same amount as well. I had just bought a $300 bag. I didn't want to spend anything right now. So I had the now piece of trash, sent back to me. Now this summer, I pull out my Miami bag to not only find it full of bubbles, but also discolored. It was once black, it is now gray. My mother noticed immediately. So I am not just being nitpicky. I emailed Dooney and got the same generic response. I called Dooney and demanded a supervisor. basically the deal is if your bag was purchased more than 1 year ago, doesn't matter if you only used it one day, they do not stand behind it. They did not care they were losing a customer, they did not care they are selling defective bags. Therefore I say to you all don't buy Dooney, unless you plan to beat the heck out of it in the first year, and then you will feel you got your moneys worth. So disappointing!

YES, their customer service is the wost! THEY CHARGED ME SIX TIMES OVER FOR THE SAME ITEM and two for something they pulled out of their B-t.. Didn"t care they almost bounced my bank account.SO RUDE! THEy acted as though some how it was my fault! YES CHANEL, CHANEL. CHANEL the superviser is the queen B! I'M so mad I could spit nails!

I received a Dooney & Bourke purse for my anniversary less than 3 months ago.I used it maybe 10 times in that time frame.All four corners have a dark crease mark on it and since the purse is white, it is very noticeable.The rest of the purse is perfectly white which leads me to believe this is a manufacturers defect and not just simply dirt from being used.I shipped my purse back to Dooney & Bourke hoping that this defect would be covered under there 1 year warranty.A few days later I received a letter offering me $75.00 towards a new purchase of any purse worth 150.00 or more.That is an insult! My husband payed alot of money for that purse and all it's accessories, why would we want to invest another penny into a product that is made so poorly?I called the company and got a "rep" that sounded like I was interrupting his nap time.He was very unprofessional and spoke to me like he was talking to one of his friends.I asked to have a supervisor look at the purse.The results were the same.That defective purse is on it's way back to me.I will keep it and display it in my store for everyone to see that spending alot of money on name brand items doesn't mean you will get a high quality product.As for the wallet & coin purse, I think I will donate them to my local thrift shop.I will NEVER buy from Dooney & Bourke .

Dooney & Burke...I agree with you MihW45... I have had one for about the same amount of time (6mths) and it's also tear at the seems, and it has 2 zippers on the outside as a design, but it's zipped from the inside to the outside, and has now un-zipped and I can't get it back zipped...i too thought this was a high quality purse...i will never purchase another one, this was my first and last purchase from Dooney & Burke.

It exactly happens to me! I bought the purse from Macy's and it turned to ugly Yellow. The customer service told me it happened because you use your purse under the sun! this is redicouls!

Only 25 days after return window, with a legitimate complaint, they would not accept my return of unused bag and now have blocked me from all conversation to possibly rectify design so it would fit my needs.

Eerily similar situation for me 14 years later in 2022. I just called to check on the status of my order again after previously being told my order was "awaiting shipment" only to hear that my order has been canceled. Deeply disappointed by this experience.

Dooney & Bourke customer service is awful! They do not respond to emails or return phone calls. I received a backpack as a birthday gift. Unfortunately, the flap was sewn on crooked; thus, when the back was cinched with the drawstring, there was an enormous gap on one side. After seven emails (one response) & numerous phone calls (no response), I returned the bag for inspection. They sent a letter saying no defect was found and offered a credit if I wanted to purchase a $396 bag. I wanted the bag I received as a gift to be repaired, not another bag! If they had looked at the bag, the defect would have been glaring. They do not care about their customers. I will NEVER purchase another Dooney product.

Save yourself the trouble and do not buy any products online from this company. I can attest to the incompetence and lies that have been told to me since 1/6. 6 phone calls and 6 different answers to the same question...just checking on my order. I'm so done!

I had the same situation like the others. I placed an order for a pre-order item. Suddenly, I got an email my order was canceled and they gave me a 20% discount they called "OOPS' discount good towards my next purchase. I re-ordered and the color I liked is not available so I ordered a different color. My bag came and it was good but did not realized I ordered the Small City Barlow instead of just City Barlow which is their medium bag I guess. I initiated my return for the bag but in order to exchange I have to call the customer service. To my dismay, I asked if I can use the he 20% for the exchange bag and I was told by the rep no. I was upset so I asked for a supervisor, was put on hold for a while and the manager came in the line and to much more dismay she told me the same as the rep had told me. I was upset and told the manager she is no help at all and why bothered explaining to me since she can't honor what I was asking for. I hang up. What a bad customer service in my mind.

I, along with my sister and our niece bought the exact same D & B pocket books about a year ago. All three are now displaying "black splotches" on the lower portions of the leather. These are barely used, so we're assuming there's some sort of problem with the leather. We have not stained them or abused them in any way.

I have a Dooney Burke Beige Florentine checkbook wallet that I bought from Dillard's was trying to sell it on ebay. Not using but once, decided I no longer wanted it. Someone on ebay reported it to be counterfit. Wondering if maybe Dillards' could be selling counterfit items for Dooney Burke. With tags saying Dooney Burke and their phone #. After hearing all these comments... makes you wonder!

I made an order few weeks ago and tried to contact them via email and all social media! And Boone answered to me. I wanted to get a nice gift for my husband. And I feel like he will not get his gift. What is wrong with them? I'm first time customer and already disappointed! Never will buy anything from them and will write horrible review on my social media with over 30K followers!

I ordered another Charleston tote as I use them for work. I had been very pleased with them in the past and thought I would be again. Well, one year after purchasing it, I took it out of the dust bag to use and couldn't believe how cheaply it was made. The bag is paper thin, no bottom pegs, and I'm afraid to put anything in it for fear it will break. All good things must come to an end...no more bags from Dooney!

I ordered several purses from Dooney and Bourke and 3 weeks later I still didn't have my order. So I called them and they said my order had been cancelled, which it had not, and I would have to reorder everything. They never called me to tell me there was a problem to begin with. I was on the phone for 2 hours trying to get it straightened out. At the end of the conversation the lady informed me she had found my original order! They said they would ship it express. Three weeks later, I still didn't have my order. I called Dooney back again and they said part of my order had been cancelled and some of it was out of stock. It was out of stock because by the time they reordered all of it, they had sold out the purses that I had originally ordered. So after another two hours my order was placed again! Two or three weeks later I received my order which was still not the correct order. So I had to do an "easy" return which was a nightmare. I finally just paid to ship back an incorrect, late order. I assume they will not give me credit for the postage. This has been the most frustrating purchase I have ever experienced!