DraftKings
Reviews and Complaints

Thank you draft kings I did end up receiving payment for my player that was out. So this goes with my review I made earlier I was paid thank you

I am having fun at this casnio and I have tried a few, it seems to me they have great games that are easy to load, and fun to play. I have won quit a lot and always pick this one over the others I have downloaded.

I've found their customer service to be helpful and knowledgeable and their promotions pretty fair. They definitely do a better job than any of the other online sportsbooks that I've used (and I've tried out quite a few). DraftKings is the only one I'm sticking with long term.

Registered with them, but could never log in. No matter what you do, all you get are error messages telling you that your e-mail address or password are invalid. Resetting the password does nothing. Whether using the phone app or your computer, it will say your location can't be verified. Don't waste your effort trying to join Draftkings. It's a useless site.

I'm a sports gambler and mostly retired and have enough time to enjoy myself watching sports.

Draftkings is the UNDISPUTED #1 Sportsbook in Massachusetts and I would assume that stands for everywhere too. They have the MOST BONUSES and FREE BETS in the industry and NOBODY COMES CLOSE to beating them.

Do yourself a favor and don't waste your time with other Sports-books.

Draftkings is the only Sportsbook that you'll ever need.

I really like DraftKings. Of course how you feel about it at any given moment depends a lot on if you are having a winning or losing session. With that being said, they are more generous than others with bonuses and free bets. They have nearly instant withdrawals, far better than any other site in my experience. They have some unique games like "The DraftKings Rocket" that are definitely worth checking out and they always have great promotions like odds boots and risk free parlays and so many more. https://sportsbook.draftkings.com/r/sb/BroadStBully/US-PA-SB

I opted in for my casino losses and they tell me I didn't where I have proof. Then tried getting my account back open because I took a break and they sent me a email saying I have a gambling problem. I bet maybe 50 a week and my Attorney is filing a lawsuit against DraftKings. You don't send a email saying someone has a gambling problem. I would advise do not use them for fantasy or sportsbook there crooked and all they care about is $$$$ not there customers. Rating is a 1 or negative 10 by me and some other people who have the same problem. They will take your money in seconds but trying to get paid is like pulling teeth. I hope my attorney the best in Michigan makes them look so bad in court the judge might fine them millions because I have proof. The person who sent this email to me should be fired because no one proof reads there email which is a mistake. See you crooks in court.

I deposited $18,000 into Draftkids Sportsbook on 7/18. I wanted to place a bet on the homerun Derby and was told I could only bet $1,000. I placed that bet. I then tried to withdrawal my balance of $17,000 because they never told me up front that I could not bet the full amount. I am on day 3 of trying to get my money, I uploaded my ID per their direction, and have called and left 2 messages. I have also tried their APP Customer Support where you type the message to them, which I did 2-3 times. There is absolutely no reason they should be keeping my money. They also said I need to withdrawal into the same account I used to deposit, which is what I tried to do. This company will not call back or answer my request. I politely asked for Management to handle. I now have $18,989 in my account because I also won the bet. Please help! Next step is for me to report to my bank so they can try to get my money back. I will be telling all I know through every means necessary to never use Draftkings if this is not resolved.

Was a new customer and tried to bet $200 on BC/ Notre Dame game on 11/15. After taking credit card deposit, the site "Customer Locator" would not work after 11 tries (can forward emails to prove) and after trying for two hours, requested a refund as I was unable to place any bets as the screen just sits there. I am hardwired to the internet with 5 full power bars and have absolutely no internet issues so those excuses are certainly not valid. Also did they decide on their own to book the bet even though there is no record of it and would not confirm the wager? I send emails also asking for a full refund and this was well before the game even started (again, many emails to prove this) . The balance at Draftkings now reads $0, no bet was placed, no refund given - it just evaporated. No one will call or send email to explain where it went, how to get it back, nothing. Customer service a zero, and they basically stole $200 from me and now have all my personal information. I am not at all shocked to see the 1.1 / 5 customer rating.

I do not even want to give one star. I notice last month when I opted into a promotion I was never credit I never moved up in tiers although my points certainly did. I contacted draftkings only to be asked to then send them screen shots witch I do to them never hear anything back. A month goes by I did at one point get told my issue has been escalated I feel like that was Just to shut me up. Thats not the only problem I've have with this casino not only after they ask u to respond with screen *** still don't resolve the issues while in the middle of wagering the game will just stop with an error code to what's supposed to happen after u contact support about this *** don't respond Is the game is to resume where u left off that doesn't happen and if that's not bad enough I've had wins I still have not been paid for like how Is this even possible. I have tried to contact support about all these issues along with plenty of screen shots to just be ignored the customer service is lacking terribly I feel like and draftkings I feel is a horrible only casino

On Jan 27 I have requested a withdrawal from Draft kings in the amount of $1,335.00. The transection of my withdrawal was approved on Jan 28th which was six days ago. For six days now all I have been getting from Draftkings is the run around, no one can answer why I have not received my money. I have also requested a call back and of course no one ever called me back. This has been the worst experiences ever, as I have multiple sportsbook accounts and anytime I request a withdrawal, the money is in my account with in hours. Reading some of the complains here it sure looks like they are running a Ponzi scheme. I am also attaching a copy of my withdrawal request. Your withdrawal is processing Customer support has finished review and approved your withdrawal. We are working to process your funds for disbursement.Amount $1,335.00 Method Cage Date Requested Jan 27, 2022 11:35 AM EST Processing Time 1 Hour Status Processing Processing DraftKings is processing your withdrawal request.1/27/2022 11:39 AM EST Approved Customer support has finished review and approved withdrawal.1/27/2022 11:35 AM EST.

If I could this would be a zero! I began receiving emails from this company starting I had logged in and paid $100. Right away I was worried and sent an email to the email posted on their website. Prior to getting these emails I had never heard of this company. I asked that they double check information ( not asking to send any to me) and make sure whoever used my email was verified. The first response was asking if my name was E(I do not want to publish the name). Of course it was not. The next email asked me to send a picture of myself holding my state issued ID. I refused because I do not think that is reasonable nor do I want to give more of my information if there is in fact something happening. What is very ridiculous to me is why they do not have an email verification when someone joins! Most places ask you to register and they send an email asking you to verify BEFORE letting you do anUrging further. In this age of technology and with the numerous scams out there, every company online or not *** REQUIRE a verification email upon sign up. AND none should ever expect people to send additional information about themselves like that!

it is very shocking that there is no security on the "madden simulations" game console that is being used.there are the same accounts using the same lineups all the time it is very obvious they are the same person or "team".It is becoming obvious that if you are not in the inner circle of whoever is setting up the simulation on the game console that you will not win much,while the same groups of people are able to predict the "wild" swings of the very obvious settings adjustments that are being used.they are robbing people and do not even have to provide security on the game console being used to bet thousands and thousands of dollars,all the while not responding to an concerns about it at all,while during the simulation taking place in between quarters they take the screen off the simulation to their own made background.there should be a live cam on something being used to bet money all across the country,and security checks in place to make sure no leaks are going on about simulation settings. every time i try to search for help it is obviously made hard on purpose,cannont find any one to file a complaint with,but they are robbing users of money letting this obvious corruption take place.

They run scamming promotions where they tell u .. if u deposit with us we ll give u a bonus but what they dont tell u is when u try to use that bonus they secretly use the deposit and not the bonus so then u are stuck with the money and u cant use it because its now all a bonus and it wont let u sportsbet or even withdraw it .. my specific situation was i deposited 50 bucks got 25 bonus played a few hands on blackjack where i won $20 dollars and now they tell me the whole balance of 95 dollars is a bonus and i have to play the casino 16 times of that amount to be able to sportsbet or withdraw when I originally put the 50 bucks to place a sports bet.. u try to contact customer service whixh they claim is *** touch with anyone and then u leave messages and they dont get back to u for hours .. i left like 5 messages and got 2 replays hours and a day later .. they literally copyed and pasted some weird terms and conditions and even recited the incorrect promotion i used and incorrect balance i deposited and then proceeded to clear all the messages i left as solved ! So i got robbed the *** there and i cant do anything about it ! Use any platform But draftkings!

I would like to report my experience with the DraftKings Sportsbook which has recently been legalized in my state. I placed a wager on Super Bowl Sunday 2022, a special prop parlay wager with 3 legs that paid 6.5 to 1. All three legs hit, which should have paid me $150. However, I discovered their software erroneously combined a losing parlay bet with the winning one, resulting in it being marked as a loss. I attempted to resolve this with their representatives to no avail. I received emails from DraftKings stating the wager was lost and nothing could be done. I consider this fraudulent and have contacted the consumer protection department in my state. I am awaiting the outcome of their investigation. The DraftKings mobile app seems to cheat players due to untested software. Many negative reviews on the App Store support my concerns. Without a refund, I am considering a class action lawsuit, as I suspect this app is scamming players.

Well my account has been closed while I was in the middle of making my daily entries as I always do they locked my account. Confused I chose live chat to contact them as it was one of 2 options for contacting *** the other was email and it automatically put me in a situation of using email. This was the response I waited about 30 minutes and 4 or 5 emails trying to reach them about my account being locked and this was there response.Hi ***,While I understand that you're frustrated with the permanent closure of your account, I want to stress that we don't make these decisions lightly. It's our responsibility, as a company, to set up policies and procedures that are in our players' best interest.Responsible gaming and player safety are two issues at the top of our list. With these two concerns in mind, we take requests to permanently close an account seriously. We understand you may have changed your mind over time, but since we're unable to assess your situation with perfect clarity, we always err on the side of caution. As a result, we will not be able to reopen your *** account.Best,***Customer Experience Associate*** Sportsbook & *** never request my account closed and I had 4.59 in my account plus running entries and they just locked me out of it. I have emailed them about 6 more times trying to figure this out and *** STILL WAITING"

As a disabled veteran,I got bored sitting at home and saw draftking's advert on tv,i joined and added money and have played almost or over $4k in sport bets,I had 2 games to the *** playoff finals for me to be a gold member and get 30k dk coin for getting promoted only for draftking to restrict my account and said there was a charge back on my account from my financial institution,I contacted my bank and they looked into it and sent me a physical letter about the mistake from their end,and I see the money reversed back into my account and never reflect on my draftking account,I never used the soo called money they restricted me for.. draftking asked me to submit my bank statement and the letter to prove it was a mistake,I did only for them to still keep my account restricted for over a month and they made me lose money on bets I already paid for reservation and I still have some money in my account to bet. This is stealing to me and I am very sure they will do this to you if you win any big money,no wonder you will see the same people at the top In every game,from soccer,***,golf and *** of people win from 1st to 5th. I suspect they are staffs from draftking,their customer service is horrible,they stopped replying me like I mean nothing. I urge Complaintsboard.com to look into this business the way they looked into robinhood,I am going to write congress also. I will warn anyone not to put their money on draftking!

They have locked me out of my account due to an email issue. I notified them of said email issue, I accidentally put in the wrong one. This was during the super bowl. This weekend I tried to login but was not able to do so. I then attempted to crest a new account with the correct email. I received notice that I already had an account. I tried a change email but that did not work. I then emailed customer service with a full explanation and giving them the correct email. The service rep replied that they had closed the account because I cannot have 2 accounts, understandable, but they failed to update the email. I in my next communication I explained that the account they kept open was the incorrect email and it needed to be updated. This was also explained in the first message and the correct email was the one we had been communicating through. The new rep in the chain, each message was a new person asking me to re-explain the problem which they could have seen in the previous emails. They finally did update the info and I received an email letting me know it had been corrected. But then when so tried to login it said that account was locked. I messaged them again and explained the new issue and asked for an update and/or next steps. They have failed to reply. I have now emailed 3 different people, had to tell the story 3 times, and am worse of than when this started. Fix my account please! Give me access or at the very least an explanation of what the heck is going on.

BANK WITHDRAW MADE WITHOUT MY PERMISSION.I was given a DK Giftcard for Christmas. I already had an account that I funded last year through my bank. Went to make a deposit with this *** and after entering everything, it said "success" and I had the $50 in my account. Logged into my bank the next day and there was a $50 DK withdraw. Emailed and emailed and emailed to find our what this was about. MY bank requires a PIN # for deposits to DK. How the h*** did this happen? I have my bank investigating this right now. There is NO way money should've been taken from my bank account with me not knowing. They put a hold on my account stating it needed to be verified so I couldn't even go in to check transaction history. They sent me canned answers that didn't even apply to what I was asking about. I got one email saying that the *** declined and so they took the money from my bank. (mind you, I had over $3K in my account - why not remove the $ from my balance?) Then I got another email saying they were sorry for the misinformation - that they cannot take money from a bank account without the customer processing that. So which is it?I never got notice that there was a problem with the . I never got notice that they took money from my bank account. And now, no one will even email me back. Hold is off my account - and the *** went through the 2nd time (don't understand that) and I confirmed that there was no way to even accidentally hit bank account when processing a *** deposit. So tell me... how did this happen? I'm pretty freaked out that they could do this. And while their customer service was top notch in 2020 ... it has slid so far downhill since then that it's basically a joke. BE AWARE of your bank information in Draft Kings. Do not trust them.

I opened an online account with Draft Kings in mid-Nov, 2020. But I changed my mind the very next morning when I found out they had no personal phone number. I had to email their customer service department, as email is the only way to contact them. No phone and no chat. I requested that they NOT transfer funds electronically from my bank account. This was on a Saturday and Draft Kings had plenty of time to stop the EFT's. Customer service emailed me saying they had closed my account, which was never officially funded. There was a $0 balance as soon as they closed my account. However, I received 2 notices from their debt collection agency, TRS Recovery Services, a week later saying that I owed Draft Kings $525 and $500 because the EFT's were rejected. That's because I went to my bank on a Monday, before any EFT's could take place. I explained the situation to them and the bank recommended that I remove all funds from my bank account I had given Draft Kings in the event they attempted to make a transfer from the account. My bank told me that Draft Kings was NOT a reliable merchant and could not be trusted because of the fact they don't provide a way way to contact them. My bank couldn't even find a good contact phone number for them. I have emailed Draft Kings several times requesting that they contact me, either by email or phone, to resolve this matter. The account was CLOSED before it was even funded. I owe Draft Kings $0 and have asked them to contact their debt collection company to let them know I do not owe them any money because I never sent them any money. The letters from TRS Recovery Services threatened to report these bogus "debts" if I didn't send $1,025 to them. I called TRS and told them I had no blemishes on my credit reports. TRS informed me to contact Draft Kings so that Draft Kings could resolve by contacting TRS. I informed Draft Kings of this in several emails, but they ignored every email I sent them. And they advertise they have 24/7 customer service? DO NOT even think about opening an account with Draft Kings! If you're going to open a legal online sportsbook account, make sure they have a phone number, online chat, and email so that you can contact them anytime.

I tried out Draft Kings Casino on 4/21/19. I tried out their Texas Hold'em Table game software. I had just finished streaming the Houston Rockets game without any lag or freezing; my internet is very strong. I played a couple of hands at their Texas Hold'em table game and my money was stolen. The software was for their "live dealing" game, but it was malfunctioning. It kept getting disconnected and skipping my turns to act on the flop turn and river. The buttons you would use to act would disappear once I was reconnected so I was not able to act in the way I wanted to or would have in person. I would be disconnected and come back to see that my money was gone without the casino software having to showdown a hand. It would continue my wagers without me clicking on the next hands and the same process would incur until I ended up losing about 800$. Basically, their software autopiloted my betting and disconnected me so I couldn't act, then would take my money without showing down a hand. All of these malfunctions should cause the bets to be illegal, but DraftKings not only refuses to discuss the matter with me (i contacted them approximately 20 times asking for them to call me back and they kept saying they would, but just kept ignoring all of my requests and now I am being told the matter is closed and they wont discuss it.) They said they did an investigation, but I was not consulted, and no results of the investigation were released to me. This seems highly illegal and very unethical to be able to steal money from their customers with glitchy software, ignore 20+l customer requests to discuss the matter, not release any information to me on the investigation, and have no system of checks and balances on software that is stealing money from customers.

I am absolutely disgusted that an online casino has to stoop to theft to run a business and doesn't even have the nerve to speak to the customer on the phone about the matter. They literally just stole my money and refused to talk to me. The ultimate slap in the face to someone who had been using their product for years!

Hello,

I have been in contact with DraftKings for the past three and a half weeks via email, trying to unlock my account. When I signed up years ago, I provided them with my home phone number, which is a landline and cannot receive text messages. They also have my cell phone number, and they frequently send me text messages to encourage me to place bets. I recently spent five weeks in a location where online betting is not legal. When I returned to my secondary home in *** for the holidays and tried to log in to the DraftKings app and online portal, I encountered a 2-factor authentication (2FA) issue. I never authorized this and have never used 2FA before. Since the phone number on my account is a landline, I contacted DraftKings through their online portal. Unfortunately, there is no other way to reach them, as they do not provide a phone number or local address. They provided me with links to help resolve the issue, but the links were broken and did not take me where they were supposed to. As a result, my issue remains unresolved. After several exchanges, I informed them that their solution was not working, and they offered to call me at a time of my choosing. I selected December 14, 2022, at 3 PM. However, they did not call me at the scheduled time. I reached out to them twice via email, but received no response. I would like to file a complaint with ComplaintsBoard.com and seek assistance in unlocking my account or retrieving my money. I appreciate your help in resolving this matter. As of now, despite my continued attempts to contact them, DraftKings has chosen to ignore me, probably because I am using their money. DraftKings does not provide adequate avenues for consumers to address their problems; they simply keep the money and ignore the customers.

Below is a copy of the communications I had with DraftKings before they stopped responding.

Sincerely,
[Your Name]

[Email Thread]

On Monday, December 12, 2022, at 11:53:33 AM EST, DraftKings wrote:
Hello ***,

Thanks for contacting DraftKings regarding changing your phone number. I understand how important it is to have access to your account with an active phone number, so I will assist you with the process. Your account security is our top priority, and after reviewing your account and previous interactions, I have updated your phone number so that you can access your account. However, your account will remain restricted until we verify your identity. To verify your account, we require a self-certified ID (SCID), which is a photo of you holding your ID (preferably a driver's license) next to your face. We have provided a secure document link below where you can upload your SCID with confidence that your personal information will be secure and protected. Please upload your SCID to the secure document link below:

[Secure Document Link]

Please follow the steps below to upload your documents:

1. Open the provided Upload Now link.
2. Select Daily Fantasy Sports from the product selector, even if you are a Sportsbook player.
3. Click the login button in the top right-hand corner.
4. Log in with your DraftKings credentials.
5. You should be redirected to the document upload page within your mobile web browser. Alternatively, you can try uploading your documents from a computer or laptop.

Once you have uploaded the required document through the secure upload link, we can proceed with the next steps and update you on the status of your account. This process should resolve the issue you are experiencing. If you still wish to be contacted, please provide us with the following information to schedule a call:

- Your preferred callback time(s)
- Your phone number
- A brief description of your issue or additional details that can assist us in resolving your problem

We welcome any suggestions you may have for improving the DraftKings experience. If you have any further questions, please reply to this email.

Best regards,
[DraftKings Representative]

CaddyN96 Dec 12, 2022, 8:42 AM EST
I am extremely frustrated now! I would like to cancel my account and have my balance sent to my bank account. You keep leading me in circles! When I click on the link, it takes me to a sign-up page instead of the document upload page. When I click "log in" in the upper right-hand corner, it does not give me the option to choose the type of account I want, such as sports/casino or Daily Fantasy Sports. Instead, it sends a code to my landline. My cell phone number is ***. I don't understand why you can't simply change my number for me. Or you can call me and guide me through the process. It should not be this difficult to place a bet on an account I have had for years. I have never had an issue before and did not enable 2FA! I have attached a photo of myself with my ID. If this is not sufficient, you can FaceTime me at ***, and I will provide any additional proof required. However, this needs to be done before the Ranger game at 7 PM tonight, or you can close my account. Please do one of the following: call me, turn off 2FA, or change my number to ***. If this cannot be done by 7 PM today, please close my account and send me my money. If this cannot be done today, I will notify the appropriate authorities and the *** Attorney General's office. You cannot hold my money hostage!

Attachment(s): DraftKingsID.pdf

[Email Thread Continues]

CaddyN96 Dec 11, 2022, 6:57 PM EST
Hello ***,

Thank you for staying in touch. I understand that this process can be frustrating, and I would feel the same way if I were in your position. Our developers have discovered a workaround for this type of issue. Please try the following steps to upload your documentation:

- Open the provided Upload Now link.
- Select Daily Fantasy Sports from the product selector, even if you are a Sportsbook/Casino player.
- Click the login button in the top right-hand corner.
- Log in with your DraftKings credentials.
- You should be redirected to the document upload page within your mobile web browser. Alternatively, you can try this on a desktop device.

Thank you for your cooperation and patience. If you need further assistance, please don't hesitate to reach out.

Best regards,
[DraftKings Representative]

CaddyN96 Dec 11, 2022, 6:44 PM EST
The link you sent me takes me to a sign-up page, not the document upload page.

[Email Thread Ends]

None of these links were correct, and they did not change the phone number on my account, as I still cannot log in. I would like access to my account to retrieve my money.

I deposited $239 to draftkings

they add %50 bonus math for x10 wagering for casino

after aplayed about $1000 roulette, baccarat and other games ,I noticed wagering is still %0 I contact customer service they respond after 5 hours that games I play is not coved by this bonus I told them sorry but this bonus it does not work for me and I want to cancel this bonus and play with my own deposit my balance was $449.84 they told me how to cancel the bonus but when i cancel bonus they took my original deposit and blocked my account, i try to contact them useless customer service and they are not returning my money. this is scam.

I’ve spent a bunch money on cards for the year and have not had any problems until now. I entered some lineups for 01/20 divisional weekend and they won’t pull up on my phone or tablet. I need to adjust my lineups before the game starts and have requested help but haven’t received any. I put tentative lineups in planning to change them prior to kick off. When I go to my contests it shows a blank screen, I tried on a friends and there’s works fine. Customer service said to go to the fantasy app and pull up upcoming events. I did that and it pulls up the first lineup in the que but that’s not the one I need to change. The game starts in 35 minutes and I’m not getting any response or help. Total BS

On November 14th I requested a withdrawal. I was told it would take one day to process. After it didn’t come through in one day I told them and they said sometimes it takes two days. When it didn’t come through again they said sometimes it takes three days. On the fourth day they asked for bank statements to prove I didn’t get the money. I immediately provided them. They then provided me with transaction numbers to give to my bank. My bank did not recognize any of the transaction numbers. I have been in a cycle of generic customer service emails for the past four days with no hope in sight that I will get this money. Nobody will help me.

They locked my account with false accusations with zero proof an I did what they asked they changed the reason it is now locked ignored my REGUEST for supervisor an REGUEST to file a formal complaint it took over two weeks for them to respond after locking my account to even tell me why they won't releasey money won't answer to any legitimate response I tell them just keep repeating the same thing or changing ithings after being proved wrong I have screen shots emails to prove everything

On October 13 2023 I was playing draft kings like I always do and I sat my phone down yo Feed my daughter I had just won a bonus as I picked my phone up it said my acount was locked somthing about multiple accounts I've had draftkings almost a year and in that time have become a gold member wagering over a hundred thousand dollars I've never had another account and outta that hundred thousand dollars I've lost probably almost 10 thousand so not like I'm winning alot so they wanted me to verify my identity and upload documents I did so and they said that was all they needed from me days go by my account was still locked I wrote them told them when I'm losing they never have a problem taking my money but I won a little 167 dollars and now I can't withdraw or get in my acount so because of that statement they said my account is locked now while they investigate comments in a email so now they won't even answer me about nothing

you guys locked my account said that somebody else was using my account or that I was letting somebody use it I don’t know how that’s possible I have money in there that I can’t get access to it all you guys will not return my emails. This is crazy I can’t speak to no real human being on the phone. I have to leave a voicemail. Nobody calls me back, please call me [protected] my email is [protected]@icloud.com

On 9/21 I won big (30k) on sports parlays. I tried to withdraw 20,100 and it was rejected and the next day my account was restricted and I couldn’t deposit, withdraw, wager. I was requested to provide verification documents, which I did promptly (within hours of receipt of the request). But now, Support either does not respond, or responds with a vague answer like “sorry you’re going through this… we can’t give any info” then today, 9/27, I reached out and asked if they thought I could withdraw by 10/1 because since I won so big, I wanted to pay off a home improvement loan. This triggered their responsible gaming bot, and now I can’t even log into my account nor see my balance

My account became suddenly locked and I cannot access my funds. I have sent multiple emails and provided all ID identification as requested. DK customer service has sent the following response:

“Thank you for uploading the necessary documents for Sportsbook verification!

I will send your account to our team for manual verification. Our team works diligently to verify players in a timely manner. Once we hear back, we will be sure to update you on the status of your account.

Kind regards,

Michael

Player Advocate”

It’s been 7 days now and no way to get additional information.

I betted on the cricket test match India vs West Indies and placed my bet on India to win. The test match was for 2 days. India won the first day and the score was 1-0. The next day due to the rain the match was drawn and India was declared the winner with the final score of 1-0 but draftking declared the match as a draw. It was all over the news that India won 1-0 but draftking did not pay out for the winning results rather declared the match as a draw. The decision is unfair because out of the 2 days test match the final score was 1-0 India win. I can be contacted via email at [protected]@gmail.com

Hi Jstefanik123,

We've received your Check withdrawal request in the amount of $1,000.95 and your withdrawal is currently being reviewed. We review all withdrawals in the order we receive them from Monday- Friday, 9AM - 5PM EST.

Your confirmation number is b01033e591d0472cb5d06bea5a3f425b.

You will receive a second confirmation email when your withdrawal request is approved. Keep in mind the typical time frames for when you can expect your withdrawal once it has been processed.

Check Withdrawals from $100 - $1,999: Please allow up to 5 days for your check to arrive via USPS. You will get an email with a tracking number when your check is sent.

TRACK WITHDRAWAL

If you have any questions about the status of your request or wish to cancel your withdrawal, please email [protected]@draftkings.com for further assistance.

Thank you,

The DraftKings Team

I gotta say, I had a pretty rough time with DraftKings. The app is just not user-friendly at all, and the customer service is a total nightmare. I had to go through this whole verification process and it was a total mess. They kept asking me to upload the same documents over and over again, and it was always a different person I was talking to. I mean, come on, can't they keep track of their own stuff?

And then there was the issue with my address. I moved recently, so the address on my ID is different from my current address. I provided proof of my new address, but they kept telling me I needed to provide more proof. It was like they weren't even reading my emails. And then they asked me to take a picture of myself holding my ID, which just felt like a huge invasion of privacy.

Honestly, I don't even know if I want to use this app anymore. It's just not worth the hassle. And the fact that they have all my personal information now is really unsettling. I reported my experience to the BBB, but I doubt anything will come of it. It's just frustrating that a company can treat its customers so poorly.

Hey there, I just wanted to share my experience with DraftKings. I decided to give it a try and deposited some money into the app. Everything was going well until I referred the app to some people in my household. That's when things went downhill.

DraftKings blocked all of our accounts, claiming that we were sharing accounts and cheating. This was not the case at all, but they refused to listen to my explanations. They even demanded that we all send copies of our photo IDs before they would release my original deposit. I tried to explain that we all live in the same household, but they didn't seem to care.

It's frustrating that DraftKings doesn't have a customer service telephone number listed on their website. It seems like their plan is to scam you out of your own money, especially if you plan to refer others. I would definitely recommend staying away from DraftKings.

In my opinion, Fanduel is a much better option, and there are plenty of other apps out there that are worth trying. DraftKings has been the worst experience I've had with a betting app, and their customer service is just plain disgusting.

So, if you're thinking about using DraftKings, I would advise you to think twice. Don't make the same mistake I did and end up losing your money to a scam.