DraftKings
Reviews and Complaints

As someone who enjoys the thrill of fantasy sports and online betting, I was excited to try out DraftKings. However, my experience quickly turned sour. The customer service was non-existent, leaving me stranded with unresolved issues. The platform's technical glitches and lack of transparency left me feeling frustrated and cheated. It's disheartening to see a company prioritize profits over customer satisfaction. My advice? Proceed with caution when considering DraftKings for your gaming needs.

Thank you draft kings I did end up receiving payment for my player that was out. So this goes with my review I made earlier I was paid thank you

I am having fun at this casnio and I have tried a few, it seems to me they have great games that are easy to load, and fun to play. I have won quit a lot and always pick this one over the others I have downloaded.

I've found their customer service to be helpful and knowledgeable and their promotions pretty fair. They definitely do a better job than any of the other online sportsbooks that I've used (and I've tried out quite a few). DraftKings is the only one I'm sticking with long term.

Registered with them, but could never log in. No matter what you do, all you get are error messages telling you that your e-mail address or password are invalid. Resetting the password does nothing. Whether using the phone app or your computer, it will say your location can't be verified. Don't waste your effort trying to join Draftkings. It's a useless site.

I'm a sports gambler and mostly retired and have enough time to enjoy myself watching sports.

Draftkings is the UNDISPUTED #1 Sportsbook in Massachusetts and I would assume that stands for everywhere too. They have the MOST BONUSES and FREE BETS in the industry and NOBODY COMES CLOSE to beating them.

Do yourself a favor and don't waste your time with other Sports-books.

Draftkings is the only Sportsbook that you'll ever need.

I really like DraftKings. Of course how you feel about it at any given moment depends a lot on if you are having a winning or losing session. With that being said, they are more generous than others with bonuses and free bets. They have nearly instant withdrawals, far better than any other site in my experience. They have some unique games like "The DraftKings Rocket" that are definitely worth checking out and they always have great promotions like odds boots and risk free parlays and so many more. https://sportsbook.draftkings.com/r/sb/BroadStBully/US-PA-SB

I opted in for my casino losses and they tell me I didn't where I have proof. Then tried getting my account back open because I took a break and they sent me a email saying I have a gambling problem. I bet maybe 50 a week and my Attorney is filing a lawsuit against DraftKings. You don't send a email saying someone has a gambling problem. I would advise do not use them for fantasy or sportsbook there crooked and all they care about is $$$$ not there customers. Rating is a 1 or negative 10 by me and some other people who have the same problem. They will take your money in seconds but trying to get paid is like pulling teeth. I hope my attorney the best in Michigan makes them look so bad in court the judge might fine them millions because I have proof. The person who sent this email to me should be fired because no one proof reads there email which is a mistake. See you crooks in court.

I had high hopes for DraftKings online gambling and live casino, but unfortunately, my experience has been nothing short of disappointing. I have lost a significant amount of money without any returns, and it seems like the platform is designed for players to lose and lose only. It's frustrating to see my hard-earned money go down the drain, and I can't help but feel cheated.

I have tried various gambling methods, but I always end up losing everything in my balance to consecutive losing streaks. It's not uncommon for me to lose 10-13 hands in a row, and this has happened on multiple occasions. I find it hard to believe that this kind of losing streak can happen in real casino play. In a real casino, when you have lost all your money, the next hand is often your winning hand. However, this is not the case with DraftKings.

I understand that losing is a part of gambling, but losing every single time is not right. It's frustrating to see my money disappear without any chance of winning. I have lost faith in online gambling, and I don't think I will ever trust any online gambling platform again. It's a shame because online gambling has the potential to be a great alternative for those who can't make it to a physical casino.

I believe that online gambling platforms like DraftKings are hurting the industry by scamming hard-working Americans who want to gamble. It's disappointing to see that these platforms are more concerned with making a profit than providing a fair and enjoyable gambling experience. It's a disgrace to the casino industry, and I hope that these cheaters will be held accountable for their actions.

In conclusion, I would not recommend DraftKings to anyone. My experience with the platform has been terrible, and I have lost a significant amount of money without any returns. I hope that others will learn from my experience and avoid online gambling platforms like DraftKings.

I gotta say, I was pretty excited to try out DraftKings. I mean, who wouldn't want to win some cash while playing their favorite sports games? But let me tell you, don't fall for their introduction offers. Sure, I did get most of what was promised, but it's all just a long hustle.

Here's the thing - there have been multiple times where I met all the criteria for a bonus I selected, but if you don't have a verified screenshot of the ENTIRE offer, they won't pay up. And even if you do have a screenshot, their customer service just bounces you back an email asking for something else. It's like they're putting you on a hamster wheel that never ends, and it's just not worth the incredible nonsense they pull.

But that's not even the worst part. They strategically place pop-up banners in live cash money games, and if you accidentally touch the wrong spot, you're out of the game. And even if you can prove that you anteed up for that game, they'll still say it never happened in their eyes. It's like they're trying to steal your money right out from under you.

Honestly, I'd rather gamble in the worst neighborhood with the worst people imaginable than deal with DraftKings. They're worse than any crook on the street, and they hide behind the internet to do it. I guarantee they'll take your stack one way or another. So unless you want to risk losing your hard-earned cash, I'd stay far away from DraftKings.

I've been a loyal customer of DraftKings for almost 8 years now. However, my experience with their customer service has been quite frustrating. Last November, I discovered that someone had my email and I needed to change it in order to access my funds and take care of things on their website. I immediately contacted DraftKings to change my email, but to my surprise, they still haven't changed it after almost a year.

I have been waiting for their response for months, and it was only three weeks ago that they finally got back to me. But even after that, I'm still waiting for the email change. This is the most ridiculous gambling company I've ever seen when it comes to customer service. It's impossible to talk to anyone, and it's so frustrating.

Despite my love for gambling on their website, this issue has really changed my perspective on DraftKings. I can easily go to FanDuel or Bovada and talk to their customer service, and they would fix my issue within minutes. But with DraftKings, it's been almost a year, and I've been talking to them for three months, and they still haven't done anything.

If you ever lose access to your email, don't depend on DraftKings to fix it for you in a hurry. You won't be able to withdraw your funds or do anything else on their website. It's a major issue that needs to be addressed.

I gotta say, I had a pretty rough experience with DraftKings. I signed up for an account back in October of 2022, and was excited to start learning about sports betting. I spent some time figuring out how to make parlay wagers, and on November 7th, I decided to place a 15-leg wager for $10 that would have paid out $32,000 if I won.

But as soon as I placed the bet, DraftKings put a restriction on my account and sent me an email saying I had to prove my identity and location because I had engaged in betting irregularities. I was pretty confused, since I hadn't done anything wrong, but I figured I'd just send them the information they asked for and everything would be sorted out.

Boy, was I wrong. Three weeks later, my account was still restricted and I couldn't access the $185 that was in it. And the worst part was, DraftKings doesn't have any live customer service operators - all communication is done through email. I sent them 14 emails asking when the restriction would be lifted, but all I got in response was the same auto-bot reply every time. The chat line was just as unhelpful.

It's frustrating enough to have your account restricted for no reason, but the fact that DraftKings doesn't have any real customer service is just ridiculous. This is a company that's spending millions of dollars on national TV ads and has Kevin Hart as its spokesperson, but they can't even be bothered to provide basic customer support?

Honestly, I feel like DraftKings is selling the public a fraudulent image. There are plenty of other sportsbook companies out there that don't operate in such a shady manner. I ended up contacting my state's attorney general office and forwarding them all my info - hopefully they can help me get my money back.

Overall, I'd say stay far away from DraftKings. It's just not worth the hassle.

When I first signed up with DraftKings, I was excited to take advantage of their advertised bonus rewards. However, I have yet to receive any of these rewards and have been dealing with their customer support for what feels like forever. It's been a real hassle, let me tell you. The customer support team is incredibly rude and unhelpful. They never seem to get to the point of the issue and just brush you off with some nonsense response that doesn't even address the problem at hand. It's frustrating to say the least.

One of the things that really irks me about DraftKings is their contests. They advertise these contests where you can opt in and the more you spend, the higher up the ranks you go. They send out emails saying you've won a certain amount of free chips, but when you try to claim them, you never actually receive what they promised. It's false advertising at its finest. I've tried explaining this to their customer service team multiple times and have even sent them screenshots of the emails saying I won, but they just brush me off and say I've already played. It's ridiculous.

To make matters worse, DraftKings is the only casino I know of that doesn't give bonuses after each deposit. Instead, they hold these weekly games that you have to deposit a minimum of $2500 just to get $100 in rewards. It's a complete ripoff if you ask me. I wish I had known this before I signed up and opted in on their promotions. They are rigged and false advertising at its finest.

As if all of this wasn't bad enough, DraftKings started sending me some really distasteful emails and even went so far as to cancel my account because they thought I was addicted to gambling. All I wanted was to get the rewards I had earned, but apparently that was too much to ask for. It's a shame that a company like DraftKings would treat their customers this way. I would not recommend them to anyone.

I recently had an experience with DraftKings that left me feeling frustrated and disappointed. I had won $500 on a bet during the Super Bowl and was eager to withdraw my winnings. However, I had just moved into a new neighborhood and wasn't sure if my mail would reach me, so I requested that the withdrawal be sent to my mother's house instead.

Unfortunately, DraftKings rejected my withdrawal request, stating that my driver's license didn't match the address on file. I decided to spend $26 to get a new license and uploaded the information again, but my withdrawal was rejected once more. This time, they said they needed proof of address, even though I had already provided this information to open and fund my account.

I uploaded another utility bill to prove my address and tried to withdraw my money again, but this time, I was told that I had a zero-dollar balance. I could still wager the $500, but I couldn't withdraw it. DraftKings then asked me to provide a PDF form of proof of residence, which I did, but they still asked me to prove that my mother's address was my residence.

I explained in an email that I couldn't contact live support because that option had been disallowed on my account for some reason. DraftKings told me to request a different withdrawal, but I couldn't because it said I had no funds. I took screenshots of the problem and sent them to DraftKings, but they still asked me to prove my mother's address.

I've sent 74 emails to DraftKings with no resolution. They either don't answer or tell me to do something I've already explained that I cannot do. It's frustrating because they allow me to deposit and wager money, but they refuse to let me withdraw my winnings. In my opinion, DraftKings is the worst betting site out there.

I've been using DraftKings for a while now and I have to say, my experiences have been a bit of a rollercoaster ride. I've won and lost a total of 1.3 million dollars on the site, but recently my account got frozen. They told me that my account was tied to 12 other accounts on their site, which is impossible since you have to use your social security number to open an account. I don't think it's my fault that this happened, it's on them. I even sent them a copy of my driver's license and a selfie with the driver's license beside me, but they still won't unlock or unfreeze my account. They told me that all 12 accounts have to send their photo ID selfie picture with it for me to get my account active again. I have no idea how long that's going to take, and I'm starting to think that they're doing this because I won so much money on their site.

I'm a VIP member on their site, but their customer service really sucks. Every time I contact them, they give me the runaround. When I started with DraftKings, they even took almost $9000 out of my winnings for taxes without my authorization. I confronted them about it on social media and to the news broadcasts, and they returned all the money that they supposedly took and credited it to my account.

If you want to talk about their customer service, it's a joke. When you request a call back, it never happens unless you request it like 10 times before you receive a call back. When you chat with them through live chat, they never give you a straight answer. It's always "we don't handle that, it's handled through a different department."

Overall, my experience with DraftKings has been a bit of a mixed bag. I've won big, but I've also had some major issues with their customer service and account freezing. I'm not sure if I'll continue using their site in the future, but for now, I'm just hoping that they'll unfreeze my account soon.

These guys are total rip offs, I'm telling you. I've been betting with them since day one and last week I found out that my debit card was compromised by some person in NE. Can you believe it? So, I called my bank and they closed that card and issued me a new one. But when I tried to add the new card to my DraftKings account, it kept saying that my bank didn't allow it because it was a business account. I mean, what the heck?

So, I contacted DraftKings customer service like 15 times and I have the emails to prove it. They kept saying that my bank would allow it, but I knew that wasn't true because I had already checked with my bank. And this was during betting times on good teams that I usually win with, so I was getting pretty frustrated.

After going back and forth with them for like 15 times, I finally got someone who knew what they were talking about. He told me that I had to go into my account at DraftKings.com/account and delete the old card and add the new one. And guess what? It worked! But then, 2 days later, they locked my account because of all the declined debits. Apparently, their people didn't know how to guide me properly.

So, they asked me to send them a picture of me holding my driver's license clearly showing that it's me. I did it, but then they asked for bank statements with both debit cards on the statement. And get this, I couldn't even upload it to their account! I mean, come on, how hard can it be?

After that, they were no help at all. So, I told them to just send me a check and close the account. But I haven't even heard back from them yet. I'm so angry right now that I'm going to the attorney general and an attorney. These guys are bad news, stay away from them. They rip people off all the time. And by the way, I've deposited thousands of dollars from their checks into my bank account. Can you believe it?

I recently gave DraftKings Casino a try on April 21st, 2019. I decided to test out their Texas Hold'em Table game software. I had just finished streaming the Houston Rockets game without any lag or freezing; my internet is very strong. I played a couple of hands at their Texas Hold'em table game and my money was stolen. The software was for their "live dealing" game, but it was malfunctioning. It kept getting disconnected and skipping my turns to act on the flop turn and river. The buttons you would use to act would disappear once I was reconnected so I was not able to act in the way I wanted to or would have in person.

I would be disconnected and come back to see that my money was gone without the casino software having to showdown a hand. It would continue my wagers without me clicking on the next hands and the same process would incur until I ended up losing about 800$. Basically, their software autopiloted my betting and disconnected me so I couldn't act, then would take my money without showing down a hand. All of these malfunctions should cause the bets to be illegal, but DraftKings not only refuses to discuss the matter with me (I contacted them approximately 20 times asking for them to call me back and they kept saying they would, but just kept ignoring all of my requests and now I am being told the matter is closed and they won't discuss it).

They said they did an investigation, but I was not consulted, and no results of the investigation were released to me. This seems highly illegal and very unethical to be able to steal money from their customers with glitchy software, ignore 20+ customer requests to discuss the matter, not release any information to me on the investigation, and have no system of checks and balances on software that is stealing money from customers.

I am absolutely disgusted that an online casino has to stoop to theft to run a business and doesn't even have the nerve to speak to the customer on the phone about the matter. They literally just stole my money and refused to talk to me. The ultimate slap in the face to someone who had been using their product for years! It's a shame that a company that has been around for so long would treat their customers in such a disrespectful way.

I would not recommend DraftKings Casino to anyone after my experience. It's not worth the risk of losing your hard-earned money to a company that doesn't seem to care about their customers. It's important to find a casino that values their customers and treats them with respect. It's a shame that DraftKings doesn't seem to understand that.

I've been using DraftKings for over a month now, and I have to say, I'm not impressed. The app keeps freezing when I'm playing slots, and I lose all my progress. It's frustrating because I'm losing hundreds of dollars this way. And it only happens when I start winning, which makes me suspicious.

When I contacted customer service, they accused me of having slow wifi internet, which isn't true. My husband is a professional gamer, and we have the best internet available. Then they suggested that I didn't have the most updated version of the app, which I do.

But the worst part is that they make you do all the investigation. They won't even escalate the issue to their "investigation" department until you investigate first. They require you to submit a ton of information, including dates and times of the problems, how much you wagered, and the transaction ID. They even require screenshots or videos of the error occurring. And they won't tell you where to find the transaction ID, which is frustrating.

I've been dealing with this issue since April 2022, and it happens every single time I play the app. It's fine at first, but then it starts freezing when I start winning. And it never fails to happen. Luckily, I have weeks worth of screenshots to prove it.

To make matters worse, the app also stopped allowing me to play IGT slot games. Every time I try to open one, I get an error code that says "this game is already in progress." I've sent them screenshots and all the required information, but nothing has been done.

I spend over $800 a month on this app, and I'm almost at gold level. But the best they can do is send me a free t-shirt to advertise for them? That's not good enough.

I've tried other Michigan casino gambling apps, like WynnBET, Fanduel, BetMGM, FireKeepers, FourWinds, Barstools, GoldenNugget, BetRivers, TwinSpires, and even Playgunlake. And I have to say, DraftKings is the worst of them all.

The only good thing about DraftKings is the rocket ship game, which I absolutely love. But the customer service is terrible. They should be investigating these issues on their own, without making their customers do all the work. My fiancé used to work for DraftKings in customer service, and he quit because of how scammy they are.

I've included some screenshots below to show you what I'm dealing with. As you can see, the app froze at 12:52 pm while I was playing Double Cherry. I have the transaction ID and screenshots to prove it. And I have tons of other error screenshots from the last month.

I deposited $18,000 into Draftkids Sportsbook on 7/18. I wanted to place a bet on the homerun Derby and was told I could only bet $1,000. I placed that bet. I then tried to withdrawal my balance of $17,000 because they never told me up front that I could not bet the full amount. I am on day 3 of trying to get my money, I uploaded my ID per their direction, and have called and left 2 messages. I have also tried their APP Customer Support where you type the message to them, which I did 2-3 times. There is absolutely no reason they should be keeping my money. They also said I need to withdrawal into the same account I used to deposit, which is what I tried to do. This company will not call back or answer my request. I politely asked for Management to handle. I now have $18,989 in my account because I also won the bet. Please help! Next step is for me to report to my bank so they can try to get my money back. I will be telling all I know through every means necessary to never use Draftkings if this is not resolved.

Was a new customer and tried to bet $200 on BC/ Notre Dame game on 11/15. After taking credit card deposit, the site "Customer Locator" would not work after 11 tries (can forward emails to prove) and after trying for two hours, requested a refund as I was unable to place any bets as the screen just sits there. I am hardwired to the internet with 5 full power bars and have absolutely no internet issues so those excuses are certainly not valid. Also did they decide on their own to book the bet even though there is no record of it and would not confirm the wager? I send emails also asking for a full refund and this was well before the game even started (again, many emails to prove this) . The balance at Draftkings now reads $0, no bet was placed, no refund given - it just evaporated. No one will call or send email to explain where it went, how to get it back, nothing. Customer service a zero, and they basically stole $200 from me and now have all my personal information. I am not at all shocked to see the 1.1 / 5 customer rating.

I tried out Draft Kings Casino on 4/21/19. I tried out their Texas Hold'em Table game software. I had just finished streaming the Houston Rockets game without any lag or freezing; my internet is very strong. I played a couple of hands at their Texas Hold'em table game and my money was stolen. The software was for their "live dealing" game, but it was malfunctioning. It kept getting disconnected and skipping my turns to act on the flop turn and river. The buttons you would use to act would disappear once I was reconnected so I was not able to act in the way I wanted to or would have in person. I would be disconnected and come back to see that my money was gone without the casino software having to showdown a hand. It would continue my wagers without me clicking on the next hands and the same process would incur until I ended up losing about 800$. Basically, their software autopiloted my betting and disconnected me so I couldn't act, then would take my money without showing down a hand. All of these malfunctions should cause the bets to be illegal, but DraftKings not only refuses to discuss the matter with me (i contacted them approximately 20 times asking for them to call me back and they kept saying they would, but just kept ignoring all of my requests and now I am being told the matter is closed and they wont discuss it.) They said they did an investigation, but I was not consulted, and no results of the investigation were released to me. This seems highly illegal and very unethical to be able to steal money from their customers with glitchy software, ignore 20+l customer requests to discuss the matter, not release any information to me on the investigation, and have no system of checks and balances on software that is stealing money from customers.

I am absolutely disgusted that an online casino has to stoop to theft to run a business and doesn't even have the nerve to speak to the customer on the phone about the matter. They literally just stole my money and refused to talk to me. The ultimate slap in the face to someone who had been using their product for years!

Hello,

I have been in contact with DraftKings for the past three and a half weeks via email, trying to unlock my account. When I signed up years ago, I provided them with my home phone number, which is a landline and cannot receive text messages. They also have my cell phone number, and they frequently send me text messages to encourage me to place bets. I recently spent five weeks in a location where online betting is not legal. When I returned to my secondary home in *** for the holidays and tried to log in to the DraftKings app and online portal, I encountered a 2-factor authentication (2FA) issue. I never authorized this and have never used 2FA before. Since the phone number on my account is a landline, I contacted DraftKings through their online portal. Unfortunately, there is no other way to reach them, as they do not provide a phone number or local address. They provided me with links to help resolve the issue, but the links were broken and did not take me where they were supposed to. As a result, my issue remains unresolved. After several exchanges, I informed them that their solution was not working, and they offered to call me at a time of my choosing. I selected December 14, 2022, at 3 PM. However, they did not call me at the scheduled time. I reached out to them twice via email, but received no response. I would like to file a complaint with ComplaintsBoard.com and seek assistance in unlocking my account or retrieving my money. I appreciate your help in resolving this matter. As of now, despite my continued attempts to contact them, DraftKings has chosen to ignore me, probably because I am using their money. DraftKings does not provide adequate avenues for consumers to address their problems; they simply keep the money and ignore the customers.

Below is a copy of the communications I had with DraftKings before they stopped responding.

Sincerely,
[Your Name]

[Email Thread]

On Monday, December 12, 2022, at 11:53:33 AM EST, DraftKings wrote:
Hello ***,

Thanks for contacting DraftKings regarding changing your phone number. I understand how important it is to have access to your account with an active phone number, so I will assist you with the process. Your account security is our top priority, and after reviewing your account and previous interactions, I have updated your phone number so that you can access your account. However, your account will remain restricted until we verify your identity. To verify your account, we require a self-certified ID (SCID), which is a photo of you holding your ID (preferably a driver's license) next to your face. We have provided a secure document link below where you can upload your SCID with confidence that your personal information will be secure and protected. Please upload your SCID to the secure document link below:

[Secure Document Link]

Please follow the steps below to upload your documents:

1. Open the provided Upload Now link.
2. Select Daily Fantasy Sports from the product selector, even if you are a Sportsbook player.
3. Click the login button in the top right-hand corner.
4. Log in with your DraftKings credentials.
5. You should be redirected to the document upload page within your mobile web browser. Alternatively, you can try uploading your documents from a computer or laptop.

Once you have uploaded the required document through the secure upload link, we can proceed with the next steps and update you on the status of your account. This process should resolve the issue you are experiencing. If you still wish to be contacted, please provide us with the following information to schedule a call:

- Your preferred callback time(s)
- Your phone number
- A brief description of your issue or additional details that can assist us in resolving your problem

We welcome any suggestions you may have for improving the DraftKings experience. If you have any further questions, please reply to this email.

Best regards,
[DraftKings Representative]

CaddyN96 Dec 12, 2022, 8:42 AM EST
I am extremely frustrated now! I would like to cancel my account and have my balance sent to my bank account. You keep leading me in circles! When I click on the link, it takes me to a sign-up page instead of the document upload page. When I click "log in" in the upper right-hand corner, it does not give me the option to choose the type of account I want, such as sports/casino or Daily Fantasy Sports. Instead, it sends a code to my landline. My cell phone number is ***. I don't understand why you can't simply change my number for me. Or you can call me and guide me through the process. It should not be this difficult to place a bet on an account I have had for years. I have never had an issue before and did not enable 2FA! I have attached a photo of myself with my ID. If this is not sufficient, you can FaceTime me at ***, and I will provide any additional proof required. However, this needs to be done before the Ranger game at 7 PM tonight, or you can close my account. Please do one of the following: call me, turn off 2FA, or change my number to ***. If this cannot be done by 7 PM today, please close my account and send me my money. If this cannot be done today, I will notify the appropriate authorities and the *** Attorney General's office. You cannot hold my money hostage!

Attachment(s): DraftKingsID.pdf

[Email Thread Continues]

CaddyN96 Dec 11, 2022, 6:57 PM EST
Hello ***,

Thank you for staying in touch. I understand that this process can be frustrating, and I would feel the same way if I were in your position. Our developers have discovered a workaround for this type of issue. Please try the following steps to upload your documentation:

- Open the provided Upload Now link.
- Select Daily Fantasy Sports from the product selector, even if you are a Sportsbook/Casino player.
- Click the login button in the top right-hand corner.
- Log in with your DraftKings credentials.
- You should be redirected to the document upload page within your mobile web browser. Alternatively, you can try this on a desktop device.

Thank you for your cooperation and patience. If you need further assistance, please don't hesitate to reach out.

Best regards,
[DraftKings Representative]

CaddyN96 Dec 11, 2022, 6:44 PM EST
The link you sent me takes me to a sign-up page, not the document upload page.

[Email Thread Ends]

None of these links were correct, and they did not change the phone number on my account, as I still cannot log in. I would like access to my account to retrieve my money.

I deposited $239 to draftkings

they add %50 bonus math for x10 wagering for casino

after aplayed about $1000 roulette, baccarat and other games ,I noticed wagering is still %0 I contact customer service they respond after 5 hours that games I play is not coved by this bonus I told them sorry but this bonus it does not work for me and I want to cancel this bonus and play with my own deposit my balance was $449.84 they told me how to cancel the bonus but when i cancel bonus they took my original deposit and blocked my account, i try to contact them useless customer service and they are not returning my money. this is scam.

I’ve spent a bunch money on cards for the year and have not had any problems until now. I entered some lineups for 01/20 divisional weekend and they won’t pull up on my phone or tablet. I need to adjust my lineups before the game starts and have requested help but haven’t received any. I put tentative lineups in planning to change them prior to kick off. When I go to my contests it shows a blank screen, I tried on a friends and there’s works fine. Customer service said to go to the fantasy app and pull up upcoming events. I did that and it pulls up the first lineup in the que but that’s not the one I need to change. The game starts in 35 minutes and I’m not getting any response or help. Total BS

On November 14th I requested a withdrawal. I was told it would take one day to process. After it didn’t come through in one day I told them and they said sometimes it takes two days. When it didn’t come through again they said sometimes it takes three days. On the fourth day they asked for bank statements to prove I didn’t get the money. I immediately provided them. They then provided me with transaction numbers to give to my bank. My bank did not recognize any of the transaction numbers. I have been in a cycle of generic customer service emails for the past four days with no hope in sight that I will get this money. Nobody will help me.

They locked my account with false accusations with zero proof an I did what they asked they changed the reason it is now locked ignored my REGUEST for supervisor an REGUEST to file a formal complaint it took over two weeks for them to respond after locking my account to even tell me why they won't releasey money won't answer to any legitimate response I tell them just keep repeating the same thing or changing ithings after being proved wrong I have screen shots emails to prove everything

On October 13 2023 I was playing draft kings like I always do and I sat my phone down yo Feed my daughter I had just won a bonus as I picked my phone up it said my acount was locked somthing about multiple accounts I've had draftkings almost a year and in that time have become a gold member wagering over a hundred thousand dollars I've never had another account and outta that hundred thousand dollars I've lost probably almost 10 thousand so not like I'm winning alot so they wanted me to verify my identity and upload documents I did so and they said that was all they needed from me days go by my account was still locked I wrote them told them when I'm losing they never have a problem taking my money but I won a little 167 dollars and now I can't withdraw or get in my acount so because of that statement they said my account is locked now while they investigate comments in a email so now they won't even answer me about nothing

you guys locked my account said that somebody else was using my account or that I was letting somebody use it I don’t know how that’s possible I have money in there that I can’t get access to it all you guys will not return my emails. This is crazy I can’t speak to no real human being on the phone. I have to leave a voicemail. Nobody calls me back, please call me [protected] my email is [protected]@icloud.com

On 9/21 I won big (30k) on sports parlays. I tried to withdraw 20,100 and it was rejected and the next day my account was restricted and I couldn’t deposit, withdraw, wager. I was requested to provide verification documents, which I did promptly (within hours of receipt of the request). But now, Support either does not respond, or responds with a vague answer like “sorry you’re going through this… we can’t give any info” then today, 9/27, I reached out and asked if they thought I could withdraw by 10/1 because since I won so big, I wanted to pay off a home improvement loan. This triggered their responsible gaming bot, and now I can’t even log into my account nor see my balance

My account became suddenly locked and I cannot access my funds. I have sent multiple emails and provided all ID identification as requested. DK customer service has sent the following response:

“Thank you for uploading the necessary documents for Sportsbook verification!

I will send your account to our team for manual verification. Our team works diligently to verify players in a timely manner. Once we hear back, we will be sure to update you on the status of your account.

Kind regards,

Michael

Player Advocate”

It’s been 7 days now and no way to get additional information.

I betted on the cricket test match India vs West Indies and placed my bet on India to win. The test match was for 2 days. India won the first day and the score was 1-0. The next day due to the rain the match was drawn and India was declared the winner with the final score of 1-0 but draftking declared the match as a draw. It was all over the news that India won 1-0 but draftking did not pay out for the winning results rather declared the match as a draw. The decision is unfair because out of the 2 days test match the final score was 1-0 India win. I can be contacted via email at [protected]@gmail.com

Hi Jstefanik123,

We've received your Check withdrawal request in the amount of $1,000.95 and your withdrawal is currently being reviewed. We review all withdrawals in the order we receive them from Monday- Friday, 9AM - 5PM EST.

Your confirmation number is b01033e591d0472cb5d06bea5a3f425b.

You will receive a second confirmation email when your withdrawal request is approved. Keep in mind the typical time frames for when you can expect your withdrawal once it has been processed.

Check Withdrawals from $100 - $1,999: Please allow up to 5 days for your check to arrive via USPS. You will get an email with a tracking number when your check is sent.

TRACK WITHDRAWAL

If you have any questions about the status of your request or wish to cancel your withdrawal, please email [protected]@draftkings.com for further assistance.

Thank you,

The DraftKings Team

I gotta say, I had a pretty rough time with DraftKings. The app is just not user-friendly at all, and the customer service is a total nightmare. I had to go through this whole verification process and it was a total mess. They kept asking me to upload the same documents over and over again, and it was always a different person I was talking to. I mean, come on, can't they keep track of their own stuff?

And then there was the issue with my address. I moved recently, so the address on my ID is different from my current address. I provided proof of my new address, but they kept telling me I needed to provide more proof. It was like they weren't even reading my emails. And then they asked me to take a picture of myself holding my ID, which just felt like a huge invasion of privacy.

Honestly, I don't even know if I want to use this app anymore. It's just not worth the hassle. And the fact that they have all my personal information now is really unsettling. I reported my experience to the BBB, but I doubt anything will come of it. It's just frustrating that a company can treat its customers so poorly.

Hey there, I just wanted to share my experience with DraftKings. I decided to give it a try and deposited some money into the app. Everything was going well until I referred the app to some people in my household. That's when things went downhill.

DraftKings blocked all of our accounts, claiming that we were sharing accounts and cheating. This was not the case at all, but they refused to listen to my explanations. They even demanded that we all send copies of our photo IDs before they would release my original deposit. I tried to explain that we all live in the same household, but they didn't seem to care.

It's frustrating that DraftKings doesn't have a customer service telephone number listed on their website. It seems like their plan is to scam you out of your own money, especially if you plan to refer others. I would definitely recommend staying away from DraftKings.

In my opinion, Fanduel is a much better option, and there are plenty of other apps out there that are worth trying. DraftKings has been the worst experience I've had with a betting app, and their customer service is just plain disgusting.

So, if you're thinking about using DraftKings, I would advise you to think twice. Don't make the same mistake I did and end up losing your money to a scam.