Dreams
Reviews and Complaints

Wait for 15 days to be delivered a sofa, they left the sofa in another house and I need to go back to the store, since I havent received the sofa, so this employee inform me about the delivery, and she was rude rude rude, and then told me the sofa was left in another house and I need to go there and pick it up. Lol lol lol, this is real, not joking. Never ever buy in dreams store.

I purchased a Heamingway adjustable bed with a Sleepeezee mattress, a few nights later I found that they had fitted the bed the wrong way round. A few days later some one came round to put the bed the right way round. I then noticed that the electrical control unit was not right, when the head of the bed symbol was pressed it raised the foot of the bed and vice versa. The man said he was not qualified to do the electrics, so I contacted Dreams by phone and email on a couple of occasions but no sign of any one coming. When I lay on the Sleepeezee mattress, and I put my hand between my body and the mattress, I found that I could feel the bed springs. (I am about 13 stone in weight) When they come out to look at the control box, they will also look at the mattress. Dream on...?

Mr M Lara order number 240A008111 we ordered on the 29/09/2015 2 adjustable beds, they then arrived on the 10/10/2015 without notice. when the driver knocked he said i have 2 beds for you i said just headboards he said no all of the 2 beds our room was not empty because we were not told they were coming on the 23/10/2015. we were then told by the driver that he would arrange the delivery on 20/10/15 my wife and are are both disabled and now we have no bed to sleep on spoke to customer services they said they had spoken to the delivery store manager was told they would ring me back yet again a promise that was NOT KEPT I HAVE WAITED IN SINCE 12/O.CLOCK. STILL NO BEDS .

very rude on the telephone call driver said jesus christ i have said hello five times when mention denied it, also paid extra for unpacking and to carry the mattress upstairs just shoved the mattress at me and went off had to finished the job myself never will i buy anything from dream again could with some decent manners bad telephone call and lack of help and apology.

We ordered a Hempstead bed which was delivered on the 15th October 2014. My partner put the bed together only to find out that the panels for the draw was wrong. He ordered for the correct part to come so that our bed could be completed.

Three months later we are still waiting for this part. We have called customer services a number of times and theres always another excuse as to why we are still waiting for the panels! We sent a fortune on this bed only to have it part completed.

Last night I received a voucher of £35 to spend in store as a sorry for the inconvenience...this is just taking the piss. All what we want is to complete our bed as we don't have enough storage in our room. We still have our clothes in boxes as a result! What can we even buy for £35 from dreams nothing.

The service has truly been disgraceful and I will certainly not be buying anything from this store again. In fact I think we will be having a refund and finding another company to provide us with another bed. Why should we be awaiting this long to complete our bed?

What a bad delivery company tie up
I have ordered my dream bed in Dreams.co.uk, the Berkeley Black and walnut along with 2 bedside tables.
After 30 days of wait, I got a call from the delivery company (DandI Solutions - so called world class deivery and assembling) on one friday and said it will be delivery Tuesday. I was eagerly waiting for the delivery.
Unfortunately there was some delay (not sure what happened), and got a call on Monday saying that it will be delivered on Thursday.
I got a message on Thursday at 9.20 from the delivery van driver that, delivery will be between 10 and 2 (this is UK style message).
That time I was away in GP Surgery for appointment for my daughter and returned home at 10.04. Even I told the driver that, I will be bit late and will be in home around 10.10.
But the driver who doesnot have enough patience to wait, left before I reach home. Now the super dooper delivery company DandI saying that, it can be delivery next week only. Do I really need to wait for next tueday and taking off, open my house door for them and wait from 10 to 2 all day?

We ordered a bed and mattress on 30th November 2013 in store and had it delivered. The bed we chose was brown but our order and receipt was an ivory frame and headboard. The next day we contacted the store to be told to contact customer services. Customer Services then told us to contact the store. Eventually we spoke to the manager, Sayed, who told us he would see if we could change this for a brown bed. We are unable to get in touch with the store for an update and they have not returned our phone calls and are not responding to us.

Bed purchased from Dreams not two years old base on right hand side has caved in. Given that the bed cost nearly a thousand pounds that we are a retired couple so the bed has not been misused. I feel the bed was quite expensive for inferior quality manufacturing with no sight of a resolve in how to get the base replaced.

I purchased a luciaa brown bed from dreams on thee 4the march, thee bed was IN STOCK when I ordered and paid for it, and got a delivery date of thee 25the march, I went in to thee shop in southeampton and informed theem theat thee sale of thee new house was delayed and could I change thee date, I was informed theat if I did theat I would lose thee bed? however I could change thee address and thee bed would still be mine ( which I theought it was as I ordered it when it was in stock), I get a phone call yesterday 3 days before delivery informing me theat thee bed was out of stock, I told him theat thee bed belonged to me as I paid for it and it was in stock I am only changing thee address not thee delivery date, but he would not do anytheing except say sorry and told me to ring cust services, which I did today and theey said thee same theat theey were sorry, theey offered me anotheer bed In BLACK which I don't want as I particularly wanted brown, I find theis unacceptable as thee bed was bought and paid for and it stock, so in my understanding it belongs to me just because I changed thee delivery address theey have no right to give it to some one else and tell me it is out of stock, Dreams does not do a lot of business and is struggling in theis industry if theey treat thee few people theat actually buy stuff from theem like theis, what will be next ? regards Laura Garthe - [protected] - [protected]@ntlworld.com

We ordered a tempur mattress at the end of December, I received a text message informing me that the mattress would arrive in mid January, this proved to be incorrect, the store told me that the texts were not applicable to northern Scotland. Proceeded to arrange a delivery date of the 22nd Feb. I spent the entire day at home waiting for it to arrive. At 4pm I gave in and visited the store only to be told that it was in Inverness approximately 45 miles from where we live and would be delivered by Wednesday or Thursday. I am deeply dissatisfied wi the service and think if someone is spending £1500 on a product the company would bend over backwards to deliver it in a timely manner

Dreams,
Thank u for your phone call, your shop did not tell me I had to wait 30 days for an exchange, I was told by your salesman I could exchange it straight away as I told them about my bad back, as I normally have a pocket sprung bed, as I know it is best for my sciatica. The salesman told me to try this memory-foam mattress as he said it could be better for me and if it was no good I could exchange it straight away. two nights on this memory-foam mattress, my sciatica started, I have not slept on this mattress since, my back is slightly better. The shop were most helpful and willing to change it but head office told the shop that they could not exchange it, they all know I am suffering. I have found out the company policy is 30 - 40 days until they can exchange the mattress, I was never told this at the point of the sale! The shop is helping me all they can, they are still trying to help me now. I would like to sleep in my own bed but I am forced by this mattress to sleep in my daughter's bed. I think there should be some override of this 30 - 40 days policy, especially if you have a health problem. I hope I can sort this matter a little quicker than 30 - 40 days, as I don't know how much longer I can take this. I have only had the mattress a week now! I would not like any customer to suffer, like I have, I hope you can help me.

Our in-store experience at Dreams was fine, my husband and I were greeted by friendly and helpful staff, we managed to find the bed that suited us, payed in full, booked delivery date and off we went thinking that all would be smooth running - why would we expect anything different.

Our bed was scheduled to arrive in 4 weeks. The day before our bed was to arrive, we received a phone call informing us that Dreams would not be able to deliver the next day - needless to say this was frustrating as we had just moved into a new house and were sleeping on a blow up mattress, which does not make for a happy sleep or happy back. We payed for a Saturday delivery so that we would avoid having to take time off work to receive the bed. After they cancelled it, they told us that they could deliver it that Monday - the reason they said they couldn't deliver it on Saturday was that the supplier did not have the mattress we ordered - how on earth would they be able to source this mattress in the next 3 days. This did not make sense, but we refused the Monday delivery, as we didn't want to take time off work. The next date they could give us was 2 weeks later - even though they messed up, we had to pay in time.

2 weeks later, we phone to confirm the delivery on the Saturday, which was agreed to and guaranteed by Dreams. Saturday comes around and we are left sitting at home the whole day waiting for our bed to arrive, and NOTHING. They didn't even call to let us know they could not deliver - even though we had the delivery date confirmed. So we had to phone customer service and arrange another delivery date, which was guaranteed by a manager for the next Sunday... well you can imagine what happened, sitting at home the whole of Sunday (after having confirmed the delivery date yet again a few days before), nothing arrives, not even a phone call.

All this time we have been sleeping on a blow up mattress while all this time Dreams have had every cent of money that was owed to them - how is it fair that what is owed to me is no where in sight.

In short, I will not recommend anyone buy anything from Dreams that they cannot pick up and walk out of the store with them right then and there. Otherwise you will be in a world of pain (quite literally from back ache, having slept on a blow up mattress for 2 months). And what kind of compensation can we expect? I'm sure it will not come even close to making this all seem worthwhile.

Non-existent customer service, worst company I have ever dealt with.

We purchased a dream s leather sleigh bed after a few months the headboard started to crack they sent out there inspector who said it had been cut my sister purchased a memory foam bed she also had a fault again they sent out there inspector who said it was my sisters fault as she had sat on the bed I just want every one to beware of dreams beds as they send out there own inspector who reports back to dreams in dreams favour I for one and also my sister and others that have had the same response will not be using dreams again neither now or in the future n

i ordered a bed and paid for it expected it to be come on 11the September, i got rid of my daughter bed and theen got a call stating my bed can not come till thee 24the September, theey don't care theat my daughter has healthe problems and don't care she has no bed for 2 weeks theey offer no solution for theis and cant even give me my money back so i can get a new bed for my daughter somewhere Else dreams is a scam theey not got good customer service skills and cant address problems.

We are getting no where with this Company. We purchased a bed from these clowns, we were offered finance and they entered our details completely wrong on their system, wrong name, wrong address, we then failed finance, paid by credit card. Even though we immediately informed them that all the details were wrong (I phoned and called into the branch) they still tried to deliver it to the wrong address. Again I went into the branch and said they have the wrong details. Then weeks later my wife gets a text from a DEBT COLLECTION AGENCY saying we owe you £928. Once again I went into the branch and spoke to Nick (the guy who took the order in the first place) he assured me that I would get a call from head office to let me know what steps you had taken to sort this out, nothing? I have now spent too much time chasing this, I have a Solicitor looking at this because they have potentially ruined my wifes credit rating by putting this with a debt collection agency. I now want compensation and intend to go to County Court and issue Judgement against them for damages. Has anyone gone down the same route, would be good to go to court with previous cases. I

My Wife and I originally purchased a "made to order" 6ft bed frame in the Dreams Plc store in Longwater, Norwich on the 01-08-12 for £879. Several days later (there was a problem with the system at time of purchase that would not allow booking of a delivery) we were given a delivery date of 17-08-12. I have now discovered the frame is now for sale at £479? I called the dreams customer service number after approx. an hour of being on hold. I was told that there is nothing they can or will do about it and price changes are covered in the contract I have signed (I have not signed a contract) Further they will not be able to deliver the product on the original delivery date due to warehouse stock issues (although the bed was sold by the salesman as a made to order product) and also they can not give a new date at this time. I have been instructed that if I "want a new date" I will have to contact them again in a weeks time to be given a new delivery date! When making enquiries at the store today, the store manager shouted at my pregnant wife he did not have time to deal with her complaint as they are busy with a sale on! and he will "call, when he is free and good and ready"

My Wife and I originally purchased a "made to order" 6ft bed frame in the Dreams Plc store in Longwater, Norwich on the 01-08-12 for £879. Several days later (there was a problem with the system at time of purchase that would not allow booking of a delivery) we were given a delivery date of 17-08-12. I have now discovered the frame is now for sale at £479? I called the dreams customer service number after approx. an hour of being on hold. I was told that there is nothing they can or will do about it and price changes are covered in the contract I have signed (I have not signed a contract) Further they will not be able to deliver the product on the original delivery date due to warehouse stock issues (although the bed was sold by the salesman as a made to order product) and also they can not give a new date at this time. I have been instructed that if I "want a new date" I will have to contact them again in a weeks time to be given a new delivery date! When making enquiries at the store today, the store manager shouted at my pregnant wife he did not have time to deal with her complaint as they are busy with a sale on! and he will "call, when he is free and good and ready"

Dreams Beds are nightmare, Failed deliveries, poor standard of service, Ottoman storage bed. AVOID THIS SHOP.
Placed order for an ottoman storage bed 4 months ago, been given four delivery dates, each delivery date has been cancelled due to the bed not arrived at the warehouse. Dreams are an absolute nightmare, they have no idea what is going on, they cannot give any answers. The delivery people call you on the day of delivery to say that the delivery has been cancelled. This is so frustrating as I take time of work to be at home to accept the delivery. I have now cancelled the order with Dreams.co.uk and ordered via another supplier. Dreams.co.uk provide 100% substandard service, this shop is not recommended.

We bought an expensive mattress from Dreams on 23rd June 2012, with the "dream" of alleviating a bad back. We paid in full (what twits we were) as they were in stock and we could get delivered in one week. The allotted time came... and went. So we called them (not them us!). Been a problem with delivery. It will be rescheduled. The new delivery time came...and went. We called again. Mattress was damaged. On demanding to know why we were not told they apologised and explained that it would be escalated to the "Recovery Task force". With alarm bells now going off at the mere thought that they should have a recovery task force, I asked when the order might be fulfilled. They will be in touch was the response and also that we should be entitled to some form of refund or compensation (when pressed). After them still failing to get in touch the record now stands that the "customer service team have hung up on me twice" as I am being unreasonable in asking where my goods or my moneis are and that is not on my part "helpful" to ask for a refund and further that not only can they not give one but cannot give me the number of someone who will or any contacts, but will send an internal email! So they have our money for a month, have failed to deliver anything and refuse to give a refund - where now?

Absolutely truly horrendous, awful, woeful, shocking attitude and service.There is no service, passed from store to customer service on a regular basis, i did better sorting it myself so i think i deserve a salary for the work i did, off them.Parts were missing, petrol money refunded...nooooo...after sales follow up...noooooo...reliable...noooooo...caring nooooooooo...want my money back and all of it...work in progress...i did laugh when i had a call from the store with a delivery date and a call from the couriers with a delivery date and guess what, yep they didn't match...having a laugh aren't ya ?