DressHead
Reviews and Complaints

I have been going back and forth with DressHead support, to the point where they aren't responding. I ordered from this site not knowing the products are being sent from overseas. There were no indications on their site, that would allow me to believe, that I was actually ordering from an overseas merchant.

The website states, that I would receive my products basically within a week, it has been over that, but yet, I still don't have tracking numbers for my other products that I have ordered, they only have sent out one tracking number, pertaining to only one of my orders. I am still awaiting two more tracking numbers.

I emailed support and they responded with some BS, stating that for one of the orders, they were waiting for the shoes to restock. I sent another email in response, telling them to go ahead and send the items and then once the shoes restock, then send them separately, they agreed, but yet it has been 3 days and still no tracking numbers.

I have ordered almost $200 in merchandise from this company and they aren't standing by their claims. Very disappointed in this and once the government reopen, I will definitely be emailing some representatives and filing complaints

I placed my order on December 20th it said 8-15 days I needed it for January 5th got an email saying it will be here on January 10th. I don't need it then the 50th anniversary party I ordered it for will passed by 5 days. I would love to have this overnighted to me for the event. It says in the tracking number that my package is in New Jersey tracking #[protected].

My dress has a whole on it soon as I open the package and tryed it on it also said I would have my dress before November 20 and I got it November 23 which the dress wasn't needed anymore but it's cute so I kept it but i don't want a dress with a whole in it the stitch was completely off I wish to get sent another dress as soon as possible that my mayor problem

I felt stress after reading the complaints from others since I have not received the response from my email request.

This was advertised on their site:
100% SATISFACTION GUARANTEED
Free Return. UNLIMITED

For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress. We normally respond to all tickets within 5 hours.

I click the order and cannot get help. No reply for two days after emailing the company.

ordered 3 swim suits. They took 4 weeks. When they arrived I opened packages, 1st one top was very thin and one breast cover larger than other. The bottom made of a nylon Halloween costume material almost. 3 sizes too small and I ordered a larger size. Next two items didn't even have elastic for the waist bands and straps very short. Very pool quality and also smaller by about 4 sizes too small. Very this Halloween material feel. Bad quality. I would never buy again. They do not know U.S sizing.

Barbara Mitchell
[protected]@gmail.com
I can't get the company to give me a return shipping address.

Is this the address for returns to Dresshead?
20655 golden springs drive walnut, california 91789

Below are the emails regarding a request for return of items. NO SUCCESS!

*i Emailed dress head 8/10/2018: IV'E RECEIVED THE ORDER TODAY AND THE ITEMS ARE TOO SMALL.
I NEED A RETURN AUTHORIZATION PLEASE.
this return is for order# 216876 ordered on july 25th.
Receipt No: [protected] PAYPAL PAYMENT
please give me the ups return label. thank you

*reply from dresshead 08/11/2018: Dear customer:

order #216876, Which one you need to return and what is the issues ?

Sincerely,
Lucia from DressHead

*reply to dreasshead 08/11/2018: order #216876, the total order 4 blouses and your products are too small. i need to return them please.

*Reply dresshead support 08/13/2018: The warehouse shipped as per your order.
Please return to us but you need pay return shipping cost by yourself to our warehouse in HONGKONG.

Sincerely,
Lucia from DressHead

*Reply to dresshead 0/13/2018: i need a complete address with a return authorization number to receive a refund please.

*Reply from dress head 08/13/2018: Dear customer:

The warehouses are in Hongkong. You need pay the shipping fee to return to us.

Sincerely,
Lucia from DressHead

*Reply to dresshead 08/15/2018: WHAT IS YOUR ADDRESS FOR THE RETURN?
To dresshead 08/15/2018: i am returning the order ( Items are too small)
this return is for order# 216876 ordered on july 25th.
Receipt No: [protected] PAYPAL PAYMENT
to your warehouse at: 1100 Cranbury South River Road, Dept #42, Monroe township, NJ 08831
with signature of receipt to make sure you've received the return.. Your website advertises 100% free return accepted. Once received, please issue a refund to my paypal account, if not i will have paypal investigate your business because I believe that you are scammers!

*To dresshead 08/16/2018; i didn't receive a reply to returning this shipment. is the address above correct for returns? I'm hoping this doesn't become a legal matter!

The last message from dresshead was 08/18/2018. What is wrong with this company? All I ask is to return an item.

I placed a large order ($165, $70 was shipping & taxes) w/Dresshead. The items came and a package of 5 large rocks included.
I ordered about 10 items and 4 of them didn't fit me. I emailed the company (no phone/or other info) Lucinda emailed back. I asked for return info, address, auth number, etc. She replied w/an option to keep everything and give me 2 free gifts on my next order.
I responded, that I don't want there free gift, just a return address. She also said I would have 2 pay for shipping. Said fine, just give me an address where to send back. She wasted a week on ridiculous question.
After 4 additional emails complaining about their service, I still can't get a return address or any info from them.
They have just ignored all my emails. I WOULD NEVER BUY FROM DRESSHEAD!

I ordered these items in the beginning of the summer. I have yet to receive either of them. It is the middle of August. I am not going to use these articles for fall and winter. I want a FULL refund forll the items by Tuesday Aug. 14. If this is not solved, I will be forced to seek other means. I should have checked your reviews before I ordered. I will spread the word especially since you seem to rip a lot of people off frequently or send defective articles
Mary Humphrey [protected] [protected]@live.com

HI! I am having a hard time reaching anyone.

I recently received a Handbag (Order #: 212371)
-A Women's Distressed Leather Tassel Satchel Bag (Item #: [protected]-5) in PLUM Color.

I REALLY Love the Bag, although It is a bit Smaller than I would have liked.

*I have ONLY been Using It since this past Saturday (7/28), and the Entire Zipper on the Back Panel got Stuck, and Broke Off!
*How can I get This Item Replaced? I shouldn't have to Buy a NEW 1!

Since I CAN'T CALL YOU, Can You PLEASE CALL ME @ [protected] (Home # w/ NO A/M) Anytime After 7 P., or [protected] (Cell #) Anytime Before 1 P. Tomorrow.
I am awaiting Your Call!

Thank You!

Sincerely,
Ann Nicholls

They gave me a parcel refund instead of the whole refund?!?! WHY!?!

Why did they cancel my order? What the heck is going on with this site?

First you cancel my order for no reason whatsoever, then you rip me off by giving me a parcel refund? WTH!

Want my full refund of 28.96! Or do I have to call my lawyer?

No [censor] parcel refund!

Here is the website with all the information.
HTTPs://store.dresshead.com/index.php?main_page=account_history_info&order_id=170258

I purchased several items, order #155274 and the total order was $152.72. I was dissatisfied with a couple of the items. When I inquired about returning the items, I was ask why I wanted to return. They then disputed my reasons and stopped answering my e-mails. I would love to return the items for a refund. I would like them to honor the 100% satisfaction and free unlimited return policies that are on their web-site. If they are not going to honor those policies they should remove them from the site.

Hi my name is Kim. I am trying to see about my order and when will it arrive. I was purchasing this for a special occasion trying to see will it be back before the 24th of February. My order is #161390. Could I get a call at [protected]. I really am looking forward for this call because this dress I ordered for this event I really wanted it back in time to wear it on the 24th of February. Thanks in advance

I received the 2 shirts I ordered from DressHead and found them to be of substandard quality - the material as well as the sewing and sizing.I immediately contacted DressHead customer service in accordance with the guidance provided on the Terms of Use page on their website.

I was advised that their warehouse was in Hong Kong and in direct conflict with the information provided on their website under the banner "100% SATISFACTION GUARANTEED Free Returns. UNLIMITED" I was told that I would have to pay for return shipping. I responded asking for the name, address and a phone number of the warehouse where I was to ship the defective shirts. Although I followed up via email on 3 additional occasions, to date, I have still not received this necessary information.

Further, as I have followed all of their terms and conditions as outlined on their website I should not have to pay for the cost to return these shirts period, let alone the cost to ship these shirts all the way back to Hong Kong.Their web site clearly states that US buyers do NOT have to ship their returns all the way back to the country of origin.

I have ordered 20 dresses from you guys eight of them I have not received at all, the order before that I only received two of the three when I looked after I got the order for the white dress that I didn't get it said that it was sold out but I did not get a refund in my account and the other two were the same two that I got in the first order I placed they look like different dresses and had different pictures but were the same ones I already got in my first order, The first order one dress with completely see through and that is not how it was advertised and when I went back to look at this dress and read everything about it it does not say sold in two separate pieces and one dress was too small. Then I ordered one more dress like two weeks ago just to see if I would get that order then I finally got an email back out of the seven or eight emails that I've sent saying that I had to pay for two other orders that were already shipped. Everything I've ever ordered the money have came out of my Account and I have never been refunded for anything I went back and looked in my bank account last night to make sure I never got credited for two orders. So now out of the 20 dresses I never got nine of them plus the one I just ordered equals 10+ the two that were the same that I had equals 12+ the see-through one equals 13 plus the one that was too small equals 14 x 10 of them I have not received at all and four of them needed to be returned which seems impossible with this website. I am one very mad customer right now I need a refund for my 10 dresses and if you told me of a way to send back the four that have never been worn I would do that to! This whole thing is ridiculous that it took like seven emails to get back one reply that made no sense saying that I had to pay for two previous orders that have all been paid and on your website in my account it says everything has been paid. The fact that you guys that it re-find me on the water for three dresses for the one that did not get shipped because it was sold out is nuts and the fact that you guys don't have a phone number is also nuts. And I'm not even going to go there about the eight dresses that were ordered on October 4.

Only scammers and people who often do something wrong provide no contact information. Just try to call or write them and you will understand what I am talking about.
Several months ago I ordered a dress from this place and have never received it. So many times I tried to contact them, but never ever succeed.
Do they actually чшые or it's just a very smart scam with some of the good reviews? Don't know. Looks like a rip-off.

Another Chinese website selling clothes with zero customer service.
The items I received were terrible and I wasn't going to keep them. So I wanted to return and get a refund.
Contacted them to find out what to do. They said that it was possible, but I had to ship everything at my expense. From the United States to freaking Hong Kong that's who knows where (I mean it's too far away). So the shipping would be too expensive. It's more money than I spent on the items...