Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Telecommunications DU home internet & tv services
DU

DU review: home internet & tv services 4

A
Author of the review
6:02 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a new du customer and taken the du home package which includes home tv, internet & telephone line. I got the connection without a new router & wavo tv package and since last 2 weeks even after various follow-ups & reminders, no action was taken and till date there is no timeline when services will be delivered. I made numerous calls to customer service & by e-mails but it seems nobody cares. It is deceiving when you promise something in the contract you have to deliver, if not the customer should be compensated. I even want to cancel my contract but du is charging 1 year fees for that, whereas the breach is from du side. Even the internet connection is not good, range is very bad & signal strength is fluctuating & very slow. My consumer number is 1.[protected], I would be more than happy if you can cancel my connection without any charges as I am totally dissatisfied with du services and it is only 2 weeks I took this connection.

More
Send message
Copy link
Report
4 comments
Add a comment
S
S
syed Khaleelullah
US
2 complaint
1 comments
Send a message
Feb 20, 2019 7:47 am EST

same experience

More
Copy link
Report
M
M
Mrs Rafi
AE
1 complaint
1 comments
Send a message
Feb 25, 2019 2:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am facing the same ! Never take du services

More
Copy link
Report
A
A
Abdul Jabbar
US
1 comments
Send a message
Apr 18, 2019 8:20 am EDT

Same me with my brother ... DU to Etisalat than Etisalat to DU without solution to customer, ...both are just switching the complain to others table finally we ask for disconnection because we don't have time to call and followup with them on daily routine kind.
And even we complain to TRA.
Finally no Result, ...
but for sure i am not going to pay ... let them ask me to come court...
I am not the only one who is suffering with same issue. DU Has to admit that customers are suffering because of poor service from there side.

More
Copy link
Report
A
A
Anuradha R
US
1 complaint
1 comments
Send a message
Sep 11, 2019 1:53 pm EDT

They put wrong charges of AED 150. Customer service guy at the counter asked us to ignore it and that it is sorted. Now they suspended the internet and cable services without warning. This is the second time this is happening. Worst services

More
Copy link
Report

More DU reviews & complaints

DU - lottery fraud 61
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DU - complaint : unwanted messages and activation of subscription automatically 18
DU - sms diamond challenge 16
DU - cancellation charges 2
DU - complaint 7
DU - duplicate sim issue
DU - Wrong information about internet wireless plan
DU - unjustified billing 111
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DU - Wrong billing
DU - Number disconnected due to non payment of bills on a pre paid plan
View all DU reviews and complaints

  1. DU Contacts

  2. DU phone numbers
    155
    155
    Click up if you have successfully reached DU by calling 155 phone number 54 54 users reported that they have successfully reached DU by calling 155 phone number Click down if you have unsuccessfully reached DU by calling 155 phone number 59 59 users reported that they have UNsuccessfully reached DU by calling 155 phone number
    800 155
    800 155
    Click up if you have successfully reached DU by calling 800 155 phone number 46 46 users reported that they have successfully reached DU by calling 800 155 phone number Click down if you have unsuccessfully reached DU by calling 800 155 phone number 78 78 users reported that they have UNsuccessfully reached DU by calling 800 155 phone number
    +971 555 678 155
    +971 555 678 155
    Click up if you have successfully reached DU by calling +971 555 678 155 phone number 11 11 users reported that they have successfully reached DU by calling +971 555 678 155 phone number Click down if you have unsuccessfully reached DU by calling +971 555 678 155 phone number 21 21 users reported that they have UNsuccessfully reached DU by calling +971 555 678 155 phone number
    International
    +971 43 600 000
    +971 43 600 000
    Click up if you have successfully reached DU by calling +971 43 600 000 phone number 20 20 users reported that they have successfully reached DU by calling +971 43 600 000 phone number Click down if you have unsuccessfully reached DU by calling +971 43 600 000 phone number 34 34 users reported that they have UNsuccessfully reached DU by calling +971 43 600 000 phone number
    Head Office
    More phone numbers
  3. DU emails
  4. DU address
    Al Salam Tower - Dubai Media City, Dubai, 22072, United Arab Emirates
  5. DU social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all DU contacts
DU Category
DU is ranked 47 among 346 companies in the Telecommunications category
#45 Boingo Wireless Boingo Wireless #46 Maxis Communications Maxis Communications #47 DU DU #48 AirNav.com AirNav.com #49 Comwave Networks Comwave Networks

Most discussed complaints

unjustified billing
1
(opinions to this review)
DU Alternatives
Teleco.com 1 review Nextiva 27 reviews OnTel Products 16 reviews Rogers Communications 427 reviews StarHub 214 reviews