DuckDuckGo
Reviews and Complaints

I need to remove the browser and they want me to pay $60 for help with it. Just installed the browser and it has ruined my ability to download from websites.

How do I get these people to help me?

I just loaded it today. Now I cannot get rid of it. No one there seems interested in helping me unless I pay $60 for it.

They advertise they R private but have No customer service number with a real person answering so U can ask them if they will put that company policy in writing and mail it to you. They want potential customers to blindly accept what they advertise with Nothing to back them up. Am sick🤮 and tired of seeing their (what I believe to be misleading) advertisement. And no way to contact them. Am thinking a complaint to the BBB may actually get me somewhere closer to a resolution. Ur response will determine my positive or negative next step. Have a WONDERFULL Day.

Hello

I have sent you several emails but nothing has been corrected in your web browser about my home at 780 Belair Ct Naples FL 34103. You state under Zillow that "Auction Foreclosed" on my home. This is not the truth. No bank owns my house. My husband Dr. Dana Castro and I, Joan Paige Thompson- Castro own it for over 13 years. Never even had a mortgage with any bank.

This statement showed up under Google and when I reached out to both Google and Zillow it was corrected. Please remove the "Auction Foreclosed" statement from your web browser, as it is a lie.

Sincerely

Joan Paige Thompson-Castro

Hi my entire search history disappeared from DDG. I have not way go getting it back restoring it. Please give me instructions on how to restore all my sites using DDG. Otherwise, I will be forced to return to Google.

My sense is that you don't even know what you are doing and on top of that you have created a website whereby it is almost impossible for users to get the help they need.

Please reply by 11/23/23. or a return to Google/Chrome will be necessary. I am too busy to mess around with pages and pages of DDG "help" linkes. DDG makes a big deal about ads that follow one around. This is a minor problem when if comes to losing one's entire search history.

Thanks Michael Bergman [protected]@msn.com

I've used duck duck go for several years mainly for facebook so I don't get the constant ads on my feed ..well it worked for awhile but now I'm right back to getting constant useless ads on my feed and it's worse then before! What am I doing wrong? I use Google search at times but use you guys most of the time. So disappointing.

Sincerely,

Donna DeWoody

Aka: Donna bird

Hello,

When I search for Fox News, Duck Duck Go always returns a result with "Recent News" right below that also ALWAYS has 3 photos connected to articles critical of Fox News.

However, when I search for CBS, NBC, ABC, or CNN, I don't see get any photo-connected Recent News articles critical fo these news outlets.

I have run this same search dozens of times over the last several months and the result is ALWAYS the same.

Duck Duck Go is so obviously biased against Fox News, and by extension any news outlet that is not left leaning - you cannot be taken seriously as a neutral search engine.

I suggest you take the personal bias and intolerance out of your search algorithms, and just return balanced and unbiased results

Limited capability in opening up all of one of my primary web site's attribute pages. Should I switch to another browsing engine, I have no issues and have full access. I wish to remain with DuckDuckGo but I need to have this issue rectified for complete searches.

I have included a screen shot of the message that I get when attempting to access a certain attribute from one of my primary web sites. The web site's developer states that this issue is not from their end.

Can someone reach out to me to work on this? Thanks - John.

I recently downloaded and installed the duck duck go browser on my iPhone 13, which seems to be working just fine. However, I also downloaded and installed it on my windows 10 computer l. The shortcut I created on my desktop to launch the browser keeps disappearing, and if the shortcut icon is still on the desktop, it is no longer linked to the .exe file.

Any suggestions? My email address is [protected]@Ashforth.US.

12:30-12:49 10/4/2023

OMISSION of MOSTLY BLACK NORTH TULSA PUBLIC SCHOOLS, INCLUDING A UNIVERSITY!

https://duckduckgo.com/?va=n&t=hr&q=elementary+schools+in+north+tulsa&ia=web&iaxm=places

I tried again… several times.

OBVIOUSLY, it would be quite helpful if I could share screenshots I put into a document. No attaching of documents here either, another oversight, I guess.

Each access to this map, offered through primary search omits ANY SCHOOL, even a university! I worked at one of these so, it’s personal as well as offensive to any child family or community involved which is all of them. Please correct this gross error.

Thank you.

Ever since you have upgraded DuckDuck, I have been having a lot of problems with it and it tells me that they cannot find the contact I am trying to reach and before the upgrade I never had the problem before, my address is [protected]@comcast.net or phone is [protected]. this is the problem I am having and have no more to add to this and I have been with DuckDuck for more them 2 years and have introduced many more customers to you.

It is NOT savings my settings. When I close the program and reopen it, it reverts to the default settings. This occurred on 9/112023. I went to my MSCONGIG and boot settings see if there was doing something preventing from saving my settings. All appeared to be in proper order on the boot side.

Please advise.

Thank you for giving this request the benefit of your time and attention.

Kind Regards.

I downloaded your app thinking I was in a fine things Google we're not show me because of Google's liberalness but when I got there to your app I saw it's the same exact thing that Google shows me so what's the purpose of even having you a few months ago I was in possession of a picture of the 2020 Osaka meeting with Biden standing 5 ft away from everybody on the left hand side of the picture with the black man next to him looking at him like he was a nutcase I couldn't find it anymore I lost my picture unfortunately I thought maybe because you're more conservative you was let me find it nope not even with you so I uninstalled your app

August 3, 2023, 13:00 hours (updated August 4, 2023, 09:45 hours - See screenshot attached. One from yesterday (8/3/23 & one from today 8/4/23. BOTH Duckduckgo and Cedars Sinai have location enabled. There's no exiting out of the screen at all. Force-stopped the Duckduckgo app. The screen is still locked up and you cannot even use "clear all tabs and data.". Rebooted the phone. Still locked up. After about 24 hours it cleared up on it's own. Today tried again accessing the website: cedars-sinai.org from Duckduckgo web browser. In the field to search for a doctor, I put in a doctor's name whose office hours I was trying to determine. Again the same screen locked up asking for location.I am being forced to go back to Chrome as my default web server. How to get out of this?!

Dear Support at DuckDuckGo,

I am sorry but this is not correct. It is not appropriate for DuckDuckGo to produce these results when searching for my whole name ‘Benjamin Seery’ on DuckDuckGo:

https://www.lancs.live/news/lancashire-news/perverts-paedophiles-sex-offenders-everyone-17712460. NOT at all relevant to me. It is about a ‘Lee Seery’.

https://www.somersetlive.co.uk/news/somerset-news/undercover-cops-busted-drugs-gang-619238. NOT at all relevant to me. It is about a ‘Benjamin Hancock’.

https://www.nhregister.com/news/article/New-Haven-man-among-29-charged-in-major-CT-drug-13707100.php. NOT at all relevant to me. Does not contain anything relevant to my name.

https://windsorstar.com/news/local-news/judge-urges-drug-trafficker-to-pursue-new-line-of-business. NOT at all relevant to me. It is about a ‘Benjamin Herta’.

Not one of these articles has any relevance to me.

Please kindly have something done about this.

If these articles are not removed from a search of my name ‘Benjamin Seery’ in DuckDuckGo search, it will infer that your company are committing wrongdoings against my name, and I will take legal action about it.

Yours sincerely,

Benjamin Seery

Benjamin Seery

b.[protected]@outlook.com │linkedin.com/in/benjamin-seery-b20658194/

Helsinki, Finland │ +[protected]

I constantly get a pop up to install DuckDuckgo for Windows which is installed on Chrome and Edge already. The pop up also wants me to upgrade to your private browser which I do not want.

I really like to get rid of that pop up as I find it very annoying and DuckDuck should not use pop ups.

If it continues I will uninstall DuckDuck as there are similar ones available.

After last update the app effectively stopped working: it is unable to load any URL, including bookmarked or typed-in. "Halfway" into transition to URL address the app hangs up and no force in the universe can move it to finish loading URL. It renders the app completely useless.

It could be a result of a deliberate "attack" by competition but the absence of direct feedback on DuckDuckGo site makes reporting such disaster very challenging.

Why is duck duck go all of a sudden putting ad after ad on websites like Fox News when no ads were there before? That was the whole point of me dropping google.

It is utterly ridiculous!

To be quite honest, that was the only reason I switched search engines.

What makes duck duck go any different?

In reality, google is much faster reaching whatever I am looking for.

Well, on to greener pastures. I will start looking for a new internet privacy company.