EastWest Bank (Philippines) review: Car autoloan

It's been two frustrating years already that we are communicating this problem! Until now it still has not been solved! I will reiterate once again, we agreed with the refinance program last july 23, 2020 but why did you let us pay the amount of 310,484.82 after a year! That is june 30, 2021. That total breakdown is based on our original monthly amortization of 24,121 not 18,445. It was emailed last june 25, 2021! Who is frances pauline quingco that prepared the soa? As mentioned from our previous calls and emails, we do not agree that you will still continue to apply that refinancing program since you let us pay the original amortization last 2021! This is really really frustrating on our part. We even went to your office last jan 30, 2024 and discussed this matter to kat miciano and an hour someone called us through the phone with the name of irene and told us to discuss the situation again. Really?!, are your staff aligning this matter?. Please! And again! We do not agreed on that refinancing program because of what you did to us...

Please solve this problem asap!