EastWest Bank (Philippines) review: Credit card delivery

I am writing to express my deep concern and frustration regarding the delivery of my approved credit card. I recently contacted your customer service to inquire about the status of my card, and I was informed that the delivery was unsuccessful (last August 8, 2023) due to issues with the subdivision guard, despite my constant availability to receive it.

I must admit that I'm disheartened to read numerous complaints online about the extended wait times for credit card delivery that took months. The fact that there is a promotional offer of the first-year annual fee waiver is certainly appealing, but it's challenging for me to maximize the utilization of my credit card when the courier service responsible for the delivery is not fulfilling its duty.

I took the initiative to request that my credit card be delivered to the nearest Eastwest Bank branch in my area, as it seemed a viable solution to the current delivery challenges. However, I was disappointed to learn from your customer service that the branch manager has not been responsive to this request, possibly due to the fact that I'm not a depositor at that specific branch.