Edgars Fashion / Edcon
Reviews and Complaints

Dear Edgars I was charged for mobile content which I know nothing of. I went to nearest shop was not helped they always give me ref no. My since may going up n down. I once went to wonderoark to complain and they told its cancelled and I will be refunded but that did not happen instead I keep on getting threatening sms that ill be blacklisted for something I did not agree on pls help. My acc is [protected]

Dear Edgars,
I was at your shop earlier today at eastgate shopping mall to find a solution to what I thought would be a simple problem.
A friend bought me eldo shoes on the 12th December at edgars eastgate as a birthday gift. The shoes unfortunately do not fit. She has misplaced the proof of purchase and i was hoping to be able to exchange them. I was simply told this cannot be done.
Is there no way you can trace the purchase? Is the no solution the only solution? Can we not do better by our customers? Your response will be appreciated. This shoe is worth R1499

I was recently billed incorectly on my Edgars account. I have contacted the Edgars customer care line, they informed that I must go into the nearest edgars store to have it rectified. I visited the Edgars store in the pavillion and spoke to the manager in the customer care dept. She advised that they are aware of these issues because other clients have complained. She advised that theres nothing much edgars can do on their side besides contacting RMCS and advising them to cancel and reverse the charges. She advised that the process could take a few months and I will probably be charged again.

This is unacceptable, how can edgars authorized 3rd party companies to charge their customers without the customers consent. This is FRAUD and needs to be dealt with immediate effect.

Below are the unautorized charges.

09/11/18 PREPAID VOUCHER 61.50 3681.41
09/11/18 PREPAID VOUCHER 61.50 3742.91
09/11/18 PREPAID VOUCHER 61.50 3804.41
09/11/18 PREPAID VOUCHER 61.50 3865.91
09/11/18 PREPAID VOUCHER 61.50 3927.41
23/11/18 PREPAID VOUCHER 61.50 3988.91
23/11/18 PREPAID VOUCHER 61.50 4050.41
23/11/18 PREPAID VOUCHER 61.50 4111.91
23/11/18 PREPAID VOUCHER 51.50 4163.41
23/11/18 PREPAID VOUCHER 61.50 4224.91
06/12/18 PREPAID VOUCHER 11.50 4236.41

I purchased the bad boy watch from Edgars Greenstone at the beginning of October 2018. The watch was a gift for my son's birthday (25/10/2018). The day my son opened the gift and begun to use the watch. He noticed that it would not charge. As per Edgar's return policy, we had the watch for more than 7 days. 4 days after my son's birthday, I took the watch to Edgar's Eastgate. The staff told me the watch would need to be sent in for repairs. I filled out the paperwork and proceeded to wait for a notification or update on the repairs. With no contact after a month of waiting. I called the branch for an update. The staff informed me that it was still in process. Continuing to wait till the beginning of December 2018. I contacted them again. Receiving the same response. I have been contacting the store at least twice a week. It is now the 18th December 2018, I contacted the store again (contacting them the day before as well). They told me it was still in process. Frustrated that I have not received any feedback without me having to chase up on the watch. I requested to speak to the supplier.
The store gave me the number and told me to give the ref number on my pink slip. During this telephone call to the store I over heard the member of staff explaining the previous days call I had made. She whispered that the staff that received the call was avoiding handling my request. Along with the poor feed back I am being ignored as a customer...
I contacted the supplier, where I was told the watch had been sent over the course of November. The cause for the delay was the strikes. According to the contact from the supplier.
Over and above the complaints I have already mentioned. I am not happy with Edgar response and not informing me that there was a delay in transporting my item I paid for. Very poor service

I purchased a dress (signature collection) from Edgars Potchefstroom, Mooiriver Mall on 2018-11-17 @ 14:22. I have never worn the dress and decided to return it thia morning 2018-12-17 @ 10:10. Upon my arrival i was told by the Manager, Jack tat i cannot return it and he will not accept it. I have never worn the dress since my purchase and it doesn't have any damage to it. They even smelled the dress to make sure. But they refused to take it. According to the policy at the back of the slip, any item can be returned within 30 days. So what seems to be the problem?

I hate that almost every store in SA has Xmas and not Christmas this is not right at the yourl beed to change it or I will cancel my account and stip buying from yourll change it now or lose a customer. I thought yourl were a good store but I thoughy wrng I hope this matter is taken very serious or I will take matters into my own hands and tell other not to buy from your stores ever this point of Christmas is Christmas amd not X yourl are just disrespecting us as Christians I hope to hear from you that you solved this matter or if not then you will know why your business is failing

Edgars had implemented charges on my account which I have not authorized. These charges first appeared in May 2018 on the statement. It was listed as airtime/ data subscription of R78. This continued until August 2018 when an additional charge of sms subscription for R48. When I queried my balance owing, because I had received an sms to say that my account is in arrears. Bear in mind, I have been paying an instalment of R300 monthly. Also September was the last that I made a purchase.

Still my balance was not reducing enough. Upon further inquiry, on 7 December 2018
At the Chatsworth store. Edgars customer service consultant explained that the services on the account which resulted in a higher instalment. I am on a fixed contract with a mobile service provider. My contract does not allow me to add on airtime, data or sms from another source. This I explained at the store. The consultant asked me to speak to RMCS who is the billing company. I told her that I will not speak to the billing company because I did not engage this company to do the billing. She said she will escalate the query.
Today, 12 December 2018, I go into the same store and the lady says that they are working on the query and shows me a printout of my enquiries and her email to the billing company. Around 18:08 I get a call from RMCS and the lady does not verify my details. She tells me that she has a voice recording of the phone conversation where I authorized these charges. I proceed to tell her my service provider story. I also asked her to provide me with a copy of the recording. She says she will disconnect the subscriptions as of today. I have asked repeatedly for her to confirm when and where the authorization was given.
She says that she doesn't know if a refund is possible and that the investigation will continue.

I do believe that if someone takes something from you without your permission it's stealing. So Edgars has stolen this money over a period of time from me.
This amounts to fraud. This must be noted.
From the time that these fraudulent charges have been appearing on my statement, it has been billed to an amount of R864.
I want a complete refund with interest. I also expect Edgars to contact the credit bureau in writing and withdraw the slow payer comment.

Good day,
I have already paid this account on the 5 th of December. On the 8 th of December I received this sms
Please pay your Edgars acc urgently in order to maintain your positive payment record and good credit reference. Alternatively please call us on [protected]
I phoned the number and the lady that assist me told me the system does not reflect that I payed and I need to go into the store and they need to update the payment.
On the 9 th I went to Somerset Mall Edgars and the manager Regan assist me.
He said there is nothing they can do from their side and I just need to wait till the system update this payment as there is a bottle neck effect due to the system that was off.
When I payed this account R January did not informed me that the system was off.
As a customer of Edgars for many years I am upset about this. Now I even get charged for late payment even thou I did make the payment!
This is is not the way to treat a customer.
Please contact me on [protected].

Regards,
Marni Rischmuller

I have been a very good client of Edgars since opening account a year ago, shopping monthly and paying on time . I frequently visit the Blue Route mall branch in Tokai but will pay up my account and close it .

I visited the store last Wednesday when I made a big purchase as usual then revisited the store yesterday 09-12-2018 the store was quiet and was greeted loudly by various staff members this was not a friendly and helpful gesture rather a watch out I am watching you tone, I was followed around store and later caught one of the staff members signally another with their eyes to follow me I was horrified and hurt, now I know that shoplifting is a thing but to be so blatant and unprofessional has just lost you a client and I will reach as many of my friends as possible, I have really enjoyed my other visits to this store especially Candice the Clinique representative who has assisted me with purchasing products suitable for my skin but yesterday's incident has tarnished my relationship with your brand .

Thanks
Margo

On Saturday 8/12/18 I visited your Shelly Beach store to buy perfume as a treat to myself. I selected my perfume and your employee Sphephelo Malehaye started following me saying he will walk with me to the pay point. I pointed out that I am still going to look around the store for other items and he then took the perfume from me stating that he will keep it with him until I have finished looking around and can then collect it from him. It was embarrassing having an employee taking my purchase from me in front of other customers and basically stating that he does not trust me to pay for the item. There was numerous other customers that took items of the shelves and were allowed to continue shopping without being followed or having their purchases taken from them. It has left me with a feeling of not wanting to visit your store anymore and closing my account. I have been a customer of Edgars for nearly 30 years and this is the first time I have been treated like this. I purchased the perfume to proof a point that I can afford to pay but will rather be giving it to someone else as it will only remind me of a very unpleasant experience. I will rather look for another outlet to buy perfume.

Greetings my name is Isaac tshabalala I bought a huaw Y3 on the 26/07/2018 at menlyn park edgars I used it only for a month and it lost memory I took it back to Edgar to be repaired which it took a month to be repaired when it came back from Repaire service it came with scratches on top and a friendly sales person by the name of stephina mtsweni took it back to repair center, now the problem I have is that I have to wait for another month for those scratches to be removed please I need service.

So you ran a promotion of when you buy for R600 they'll give you another R600 and then went and bought. Got the voucher a week ago when i tried to use the voucher was told cannot use it, first need to pay because my account is overselling and asked what does my account have to do with the voucher and the answer was those are terms and conditions and looked for the terms and conditions and it's not there so what are you trying to do ‘scam me' becasue you cannot come up with terms and conditions that i will only find out about after i've spent my money. Right now i dont even know how did my account oversell because the last time i checked i still had credit but now im told there's the voucher but guess what you need to pay first before you can use it. I will be reporting this further because i was misled when i bought for R600, you made me buy thinking will get the R600 voucher but turned on me with terms and conditions that didnt exist still before i bought.

Also your staff at The Glen Edgars was very undermining the tone, they were using was very condescending saying i should prove that i paid my account last month insunuating im lying about the fact that i paid and also the customer service lady hung up on me.

Dont think it's how the company should be treating customers, scamming them like that? Why give me the voucher that i need to pay before could use it and didnt even mention that when i was buying? You MISLED ME!

I've attached all the terms and conditions of the voucher that were sent to me and none mentions your account need to be up to date and also if my account is not up to date is only because the money is only due end of this month not now.

On the 5th December I went to the Edgar's wonderpark branch to purchase face products. I arrived at the door at 18:45 and the doors were already closed. What I fail to understand is why say the store closes at 19:00 but the doors are already closed. I spoke to the security that was on duty and asked what time the store closes. She said 7pm but it was already closed way before 7pm. Please assist with this matter

Hi im leocardo from kimberley. I received a gift card that was loaded with r1100 at african bank as part of my loan package. I went to the edgar's branch and they told me the card have expired. I called twice but no one can assist me on this matter. It's either they will call me back or i'll receive an sms but ain't got nothing yet. Can someone please assist me

I am utterly disgusted at the way i was treated at your Edgars store in Pavilion. My husband and I along with a toddler and infant went shopping at your store on Saturday 1 December. We purchased 3 pairs of branded sandals for my kids. The one sandal did not have a bar code. The cashier left his till and came back a few moments later with the bar code written on his hand. It did not seem to work so we left the till again and returned moments later with another sandal to replicate the bar code. Once the transaction was done and while waiting for the slip to print, my husband put on the sandal for my 6 year old. In error, the cashier packed in the sandal used for bar coding purposes. Upon leaving the store, the packet beeped. I found that the stickers were still left on my infants shoe but at the same time i also realised that the extra pair used for bar coding purposes was also in the packet. The security guard did not even pick this up. I said to him that it does not belong to us and I do not know how it got in to the packet as my son has the shoe on his foot. He called head of security who then went to call the store manager. When Stembiso arrived, we explained what had occurred or atleast what we think. He passed a comment " I will let this slide as once it leaves the till it is regarded as theft". I was horrified! my infant was already crabby from the long wait so we walked away but i have never felt so disgusted in my life. I understand what it might look like but the right thing to do would be to check the footage before accusing me. That is defamation of character and i will not accept it. If i do not get a formal apology i will be going to social media. In South Africa we have this thing called...Innocent before proven guilty. I was made out to be a criminal.

Good day, on the 25th of November I visited Edgars in Gateway and made a purchase of goods and made payment via my savings card. The payment went through on my side and I also had proof on my phone and on my internet banking. The cashier could not print a receipt or did not somehow receive my payment. I stood there for over 45 minutes as they tried to sort this out. They asked me to pay for the goods again, which I refused, seeing that my payment had already gone through. At the same token they refused to release the goods even after me showing them the proof of payment that went through on my side. I have a thyroid condition and am on medication and had to wait over 45 minutes while they tried to sort this out. Eventually it was getting late so I left and they refused to give me the goods that I paid for. I did tell them that I was leaving on a cruise on Monday and needed the stuff for my trip but they refused to release my goods, I had to walk out of the shop furious.
Please can I ask that this be taken to the highest level as I have decided to go to the papers about my incident with Edcon, how they took my payment, asked me for a second payment and did not give me the goods that I paid for.
Thanking you
Kind Regards
Mrs Charlotte Reddy

I was at Edgars in Waterfallmall, Rustenburg today around 11:20am, to buy some new born items. Looking around I saw a 2 pack Bandana Bibs (Disney baby) and they were on a sale container for R40.00 (original price R54.95). I got to the till point and the lady assisting said she's going to get another one as the other one was not scanning, fine she comes back after some time to tell me that she can't sell it to me as its out of stock. I refused her flimsy explanation as the item was on the shop floor and a supervisor was called who was actually clueless and of no assistance, just told me that the item can not be sold to me and that there's nothing she can do for me.

I am utterly disappointed by the level of service I received from the staff, seeing that the item was in the Edgars shop for sale and when I want to buy I'm told its not for sale. Who's fault is it that the item has been put on the shop floor for sale and then when as a customer I want to purchase I'm being told its not for sale? I really wanted that item and I told them that they should sell it to me for the R40 displayed on it but they could not do this.

I'm actually rethinking supporting the Edgars shops because it rates -0 on customer service actually customer service is non-existent.

I Have an Edgars account since 2014, in July this year I visited and Edgars store to update my Edgars Club, only to find that I have been billed every single month for mobile charges from a third party via my account.
upon this finding I have been contacting the third party since July and all they have is excuse upon excuse. I then complained to the Edgars customer relations, as my account is with them, all they do is apologise and escalate the matter over and over again with the third party.I do not sign up for any market related products which is why I have requested a signed copy of the documentation from Edgars where I have given them consent to share my personal information with third parties, which they totally ignore and cannot produce, I have also requested a voice recording, or proof of any sort from the third party, which they are unable to produce to me.
They claim that I excepted their product on my cell phone, and should go to my private service provider for proof, its the first that I have heard of such a thing, ..Why do I have to prove to them that I never took their product when I am in dispute with them? shouldn't they be providing me with the proof?
These people are a bunch of fraudsters trying to take advantage of innocent consumers.
My point is that I took my account with Edgars, and they should be held responsible for sharing our personal data without our consent to fraudsters.I never took this product, and I want all of the funds reversed back into my account from 2014 with no stories from them. Edgars needs to refund me and fight the battle further with the third party as they are unable to provide proof and its a serious offense to bill customers without consent.

I require assistance to fight this battle for me.

In July I received a call from people claiming to be from Jet offering me reward in data or hotspot access. They had all my information including account number, I refused to offer my info to authenticate and they read the info to me to prove they already had. After the call I called Edcon immediately to report the fraud.
on 02/08/18 I received email saying there are no charges on my account, i had to wait till I receive my next statement. I only saw the statement after there were already 2 months of charges on my account. I phoned Edcon and was told will be given feedback, it never came. Agai I phoned on 05/10/2018 and from there still no feedback.
I received a collection call last month and I promised to pay on 31/10/2018 all that I owed Edcon, excluding the fraudulent charges and I did.
On 7 November at about 13:45 I phoned, spoke to a lady who said she will look and see what is happening, the call was dropped at about 13:55. At 13:56 I phoned again, got a gentleman and same result, after about 8 minutes of waiting, dropped still no feedback.
Today (15/11/18) I am still getting collection emails and smses, still no feedback as to my complaint, in fact I should not be receiving any of these except notification that the fraudulent charges have been reversed.
This is the 3rd time I have battled with fraudulent charges on this account.

Hi PLEASE WILL SOMEONE SORT THIS OUT ASAP
I cancelled a contract that I had with Edgars, for R75.00 airtime
It took me months to finally get them to cancel it.
Two month AGo I was no longer charge for the air time
BUT I AM STSILL RECEIVING R75.00 EACH MONTH

PLEASE DO NOT SAY THAT I HAVE TO PHONE WHOEVER, AS i AM 77 YEARS OLD, AND NEARLY HAD A HEART ATTACK TRYING TO SORT THEM OUT JUST TO CANCEL IT
THEY DO NOT PICK UP THEIR PHONE, AND YOU CAN WAIT ON THE PHONE FOR 30 MINS BEFORE SOMEONE SPEAKS TO YOU

THEY ARE ALSO NOT VERY GOOD AT THEIR JOBS.
I DO NOT HAVE ANY MORE TIME TO WASTE OVER THIS JUST STOP FROM SENDING ME R75.00 EACH MONTH TO MY CELL [protected]
ID [protected] ACCOUNT NUMBVER7000100100016257172

ANN S DOOLEY