Edgars Fashion / Edcon
Reviews and Complaints

I made a payment on my Edgards account yesterday the 07/11/2018 in the amount of R748.16. I went to Edgards Cresta today to make an purchase and the lady told me that I had to make a payment before I can purchase, I explained to her that I made an EFT payment yesterday, but she insisted that I made a in store payment as my payment has not reflected yet. You can check my account history over the last 30 years that I have been I client and you will see that I am a very good client that you have never had any problems with in the last 30 years, which you have just lost as I am CLOSING my ACCOUNT. THIS IS NOT HOW YOU TREAT AN LOYAL CLIENT OF 30 YEARS.

I received a SMS asking for payment, which I made on 31/10/[protected]@10.46am, I have a receipt as I paid cash... I went into baywest they couldn't help me as I paid at walmer park Pe, I phoned them after asking to speak to a manager so they put me through to 4 people and then cut me off, then phone the other num from SMS, also couldn't help and also cut me off...Help I am furious

A few months ago fraudulent transactions where processed on my account. I submitted documents to dispute the transactions and it was sorted out. I got a new card and it didn't work, the staff in Edgar's Galleria are so unhelpful and were uninterested . I was interrogated to use my own card yet someone walked out the same store with goods fraudulently with no questions asked. This is the worst store I have ever visited. Staff speak in Zulu thinking we cannot understand. No respect for customers having personal chats while customers are in front of them . Never will I come here again spent almost an hour just to make a simple purchase.

On the 4th of November I visited the Edgar's active in tsakane mall to do an exchange. There was 1 person working at the till so I approached the manager to enguire firstly he told me that he is busy with a customer which is understandable but after hearing my complaint he jst told me that I need to understand that there are 5 people at the store but not all of them are working in payments while at the cellphone till we have 4 people doing the same thing. When I told him I don't understand his allocation of people in English, he told me that that I must in Zulu and not act white, so according to me that only white people should complain. He did not attend to my complain he jst left me there . So I am very angry 😡 and disappointed on the service I received. I can't not stand on the que for 30 minutes in 1 spot Shame.

I went to Edgars in Kollonade the 29th of October 2018 to complain about the stitching on a sweater I bought in the beginning of July for a present for somebody. After the second wash the stitching come loose. I was very disappointing, because it was a branded ECO sweater that I paid for R 699.00. I didn't kept the slip, because it was a present in the first place and in the second place I never had a problem like this before. I waited from 9 o'clock the morning and I am still waiting for them. They told me they will look on the system to get a item number to process the credit and when I asked them again after 3 hours, they told me the person that must pass the credits are not available on site. I don't know is they processed it or not. I left them my telephone number and they made a copy of my card. I would really like to know what is the situation so far and if they can do something about it.

ID [protected]. Acc [protected].
W N Govinden is on disability so I conduct all his business for him. I went into the Hilton Quarry centre during the periods Sept 2016 till March 2017 where I requested closure of this account. Not once but 3 times. I was assured that this account was closed. the last activity you would have seen is payment and closure. I know hear that this account has been handed over to MBD attorneys and listed on ITC as a slow payer. This is absolutely in erroneous and abhorrent behaviour on the part of Edgars, firstly to do this to any client but a disabled one is just plain predatory. You have subsequently affected his credit record and addition add stress to him..

I request that you investigate this matter urgently. I suggest you pull a statement and look into where that R164 has emerged from, but it definitely from your side.

i am a very unhappy customer i bought a phone at edgars southgate and took out phone insurance . when my phone got lost I went to Edgars Southgate to claim for my insurance which lead to me going to the police station for an affidavit and filling in a form at the store and was promised that these documents will be submitted to the claims department and someone will get in touch with me.

when I didnt get any feedback i then went to southgate mall and they told me they will re-submit the forms and get back to me, I gave them a chance but still there was no feedback. I then went to the Glen mall to check if they can assist me, I was told that they will get back to me which they failed to do so.

I called the claims department and they told me that the phone was delivered to the wrong store but they couldn't tell me which store and they will send it to the right store and get back to me.

I submitted this claim in May 2018 and I am still waiting for feedback.

I have complained to Edgars with regards to a fee I am been charged for of R25.00 per month for airtime and subscription of which I know nothing about. This has been since Feb 2018. I do not get any this loaded onto my phone either. Your customer service department is useless. I want a refund since Feb2018 and I want to close my account at Edgars- your company are scamming people and obviously you are not doing so well by the looks of things so you are now stealing from customers.

To whom this may concern,
On Saturday the 27th of October, we visited the Fourways Mall to shop at Edgar's and was faced with a serious injury to my 3 year old Toddler. While viewing the clothing in the kids section, my son had tripped and fell onto a devastating sharp edge of a clothing rack which resulted in him breaking off 2 teeth, cut to his top and bottom lips and massive bleeding. The staff was of no help whatsoever as they could not do anything to stop the bleeding, give a relief of pain nor provide a bucket of water to wash off the blood. My most concern above all is that the kids clothing section should at least be safe or child proof. This could happen to any parents kid and I really feel this needs to be taken seriously.
Regards
Nigel

Hi I called in today to querie on my balance owing together with my installment. 2018/10/18 ... 17:40
The lady that answered I had explained her what I needed and let her explain and check for me upon her answering back and me still not sure she didn't sound polite anymore and dropped the call on me while I was still speaking

I have been a client of you guys for a long time and is people like this that makes people like me to take my business away to people that treats you with respect and appreciates your business

Please can someone please take this up and give me feedback

Thank you
Nayeem bux
[protected]
[protected]@yahoo.com

Edgars has been billing me for airtime and data that i did not authorize and not even receiving for the past 4 months to the amount of R502. I have requested for a refund that is enough to settle my balance and for them to close my account and they will get extra R20 that would have been my change. They have been playing games with me sending me from pillar to post and call [protected] number that no one ever picks up.

They have now send me a demand letter for amount outstanding for this month of R523 while i have had a balance of over R2000 and never got demand letters or a mere call to settle the balance.

My complaint reference number is [protected]/go.
I have called the customer service dept from the 14/08/18 and still no resolution. I have received my e-statements and noticed that for 3 months I have been billed for airtime data subscription fee of r78 and sms air subscription fee of r49 without my authorization of acceptance to these deals. I have called in requesting this service to be cancelled but it was added on last month and this month as well. I initially called on the 14/08/18 and then 10/09/18 and I called in today but no help from your dept in this regard.
It is costing me a lot to get through the call centers and relay my awful experience with different agents who seem to give me an alternate dept to call. Today I called the call center who in turn asked me to call the airtime dept which did not answer my call, I was holding on the line for 5 minutes but no answer. I am totally appalled at the pathetic customer service received from Edgar's. I have asked for someone to return my call from 14/08/18 but no one did. I need to be credited for these 3 months as I am livid that Edgar's has added on these data subscriptions that I have not authorized on my account. This is greatly increasing my balance which I will not pay unless the account has been credited. This needs your urgent attention. So disappointed in pathetic service!

My husband bought me a lipstick from Edgars Langeberg Mall on Friday 12 October for our anniversary. When I opened the lipstick the colour part fell out. I pushed it back. My husband insisted on returning it since it is an Elizabeth Arden lipstifck costing R325. I went back and decided that I shall return the lipstick and ask if I can also change the colour from red to pink. The Beaty Advisor said it is fine, but when she opened up the lipstick she insisted that I damaged it. She said that it was in perfect condition when it left the store. I promised her that I never used it. I opened it. Put the colour part back, that fell out and returned to Edgars. When I tried to show the 2 ladies that the colour part is loose the lipstick broke in two pieces. I asked for the assistance from the store manager, but they said that he left the shop and they cannot tell me how long I will have to wait. I left the shop in dismy with my destroyed anniversary gift. What should I do?

Morné Pretorius
Acc# [protected]
Tel: [protected]
e-mail: morne.[protected]@gmail.com
Call ref: [protected]

I have been a loyal customer of Edgars for many many years, and have never skipped a payment. I have always trusted Edgars to be a ethical company to deal with. Because of this, I very rarely look at my statement but in the last two months I looked at my account to see what my outstanding balance was.

I then discovered on my statement that I am being charged a Cell phone insurance premium. I made a call to your customer call centre, and logged a query. Firstly the insurance was to be stopped immediately which subsequently happened, and secondly I requested for the premiums that I have been charged for incorrectly be reversed on my account. I have not received a call, e-mail or any kind of feedback on my query. I made another call today, and spoke to Khaya Kazi which kept me on the line for close to an hour without any resolution to my problem. The feedback I received was that I agreed to this insurance when I bought the phone from Edgars in 2013. Secondly I was told that I could have seen on my statements that I have been charged this amount, and could have queried it much earlier. Thirdly I was told that the premiums will not be reversed because I never cancelled the insurance. So, after I have been put on hold numerous times for minutes at a time I was told that the matter will be referred to a department that will investigate the matter and get back to me in 24-48 hours. I refused this offer as this is the second time that I am calling about the same problem so surely my query have already been to this so called department. I asked to talk to the call centre supervisor which I believe to be a Sihle Zulu, but after holding on for many more minutes I could never get to talk to this person as they are very busy. I then requested a copy of the original agreement to be e-mailed to me, indicating where I agreed to be paying this insurance for the rest of my life. I have not yet received this agreement, and I probably will never receive it either.

I expect formal feedback within 24 hours on this matter.

Thank you,

Morné Pretorius

10 October 2018
I bought 3 items online on the 25th of September, order number [protected].
Last Monday I received the wrong parcel. I have called the online call center repeatedly, the manager promised to return my call to explain what was the delay for them to pick up the wrong parcel from me, but I never received any call. I even emailed but no reply. Miraculously the incorrect parcel was picked up two days ago but I'm still waiting for my correct parcel. I spent close to R2000 on this transaction, surely my needs should have been met. Or does Edgar's not have any regard for their customers? I'm highly upset and disgusted with the level of service I have received.

On the 27/07/18 i took my watch to have the straps replaced at your edgars branch in tygervalley (fossil watch ES3317) Elretha Lakay.After 3 weeks of no contact from the store i called to inquire about my watch and was told the watch was still with the technicians.Another few weeks went by and i had to call the myself again and again i was told the same thing.Two weeks ago i called the store again and this time someone assisted me and called me back to give me the quote.This sales lady told me the watch will be ready the next week.Two weeks later and i have not heard anything from the store.The service has been pathetic say the least..never once did the store initiated contact with me, i have had to call the store multiple times find out whats happening with my watch.Its been almost 3 months and all i actually want is to get my watch back and take it somewhere else to have the straps replaced.

Complaints name: Sabelo Blessing Mkhatshwa
ID no. [protected]
Cell: [protected]

Edgars
Account no. [protected] CCV: 308

On the 31st of July 2018, I opened a clothing account with Edgars at Birch Acres Mall and the assistant at the store who was assisting me open an account didn't ask me is I wanted the payment plan to be 6 month or 12. I then asked her which payment plan did she choose for my account, she said she chose 12 months, I then told her that I don't want 12 months I want a 6 mouths payment plan.

She called called the new accounts department and told them that she made a mistake on the customers application and she would like them to rectify it. They told her that they can since the account hasn't been approved yet and she gave me the phone to confirm all my details with then and they also confirmed to me that it has been changed to 6 mouths instead of 12 months payment plan.

I then lead the store and within a short while I received a SMS confirming that my account has been approved. I went back to the store and showed them the SMS and the lady who was assisting me was happy and told me that I need to purchase clothes for the certain amount before I can purchase a cellphone on an account because I told them that I want to buy purchase a cellphone.

I purchased all the items and returned home. During the month of August I received an email with my account monthly installment amount and that's when I saw that my payment plan is 12 months and not a 6 months plan.

On the 25th of August I went to the shop and spoke to the lady that assisted me with opening my account, telling her the payment plan was not changed to 6 months and I showed her the statement.

She called the Edgars accounts department and explained everything to them and they told her that they can't change it because I do not qualify for a 6 months payment plan. I then spoke to the manager asking him why did Edgars lie to me because if they told me that I don't qualify for a 6 months payment plan I was going to cancel the account. He then said there's nothing he can do at the store level, I must call the head office.

I called the head office and explained everything to them then they told me that I should have read the contract before signing it. How can they say that because there are no documents to sign on at the store. They only give me a digital pen and a digital pad to sign on and then the gave me the card.

I will not pay a 12 months installment because I explicitly stated that I want a 6 months plan.

Sincerely
SB Mkhatshwa

Purchased new cell phone at edgars longreach mall on 22.6.18

Cell phone faulty within 2 weeks

Hand cell phone in for repairs under the warranty on 03.07.18

No news after 30 days

Went into store, they have no idea when the phone is

In september I go into the store, they escalate the problem

Customer service phones me once to say its being fixed

04.10.18 still no phone and no news from store

Your warranty states 30 days turnaround - is there a major problem, how long will it take to recover my phone - why is there no communication to me

A 7 day otf policy may have to be looked at. My phone packed in after 10 days, and has taken 90 days (so far) to repair.

Imei no. [protected]

Regards
Guy goode
[protected]

I received an sms advising that Clarins had a special offer. By buying 2 products I would receive a cosmetic bag and Clarins samples. I duly bought 2 Clarins foundations and received the cosmetic bag and samples on the 26th of September. On the 29th September I received an sms advising a 20% discount on Clarins products for that weekend. I consider it to be very poor customer care that I was not advised on the 26th that there would be another special in 2 days time, the Clarins Sales lady assures me she was only informed of the special on the 29th. Edgars is not the only store where Clarins is available and as I pay cash I am not obliged to buy my products at Edgars. I am a pensioner and the 20% discount would have made a big difference and enabled me to buy more products with the money that I had budgetd for cosmetics and skin care. I suggest that I am given a voucher offering me a 20% discount on my next Clarins purchases to be used at my convenience.

Since i requested paid up letter three weeks ago... I did not receive any response for big company like edgas with bad service they are happy to see people in depts but when is come Service Sucks... I need my payup letter i want to do important stuff... I am not buy any morr at your store and post this well at social media... Call center staff they have being dropped off they are phone on my ears many times... Next step its ombudsman... I can't take this anymore...