Edgars Fashion / Edcon
reviews and complaints

The Manger from Edgars Witbank 3420 instructed security personnel to banne me as a customer from the store because of his own personal issues. He embarrassed me in front of my colleagues. How can I mange my account if I can't enter the store. He asked if he can have a word with me and I said no I'm in a hurry and busy, he then said I should immediately leave the store and told the security guards to prevent me from entering the store ever again. This was on 02 October 2018.

— Forwarded message —
From: Edgars Customer Services
Date: 20 Sep 2018 16:53
Subject: RE: Quality Complaint OCC:[protected]
To: [protected]@live.co.za
Cc:

Good day,

Thank you for your email.

Kindly be advised that a proof of purchase will be required as this shows the date and time of the purchase for auditing purpose.

Please provide the month and time of when the purchase was made.

Reference number: [protected]/GO

Kind Regards,

Edgars Customer Services

— Original Message —
From: [protected]@live.co.za
Received: 2018/09/18 02:18 PM
To: Edgars Customer Services
Subject: RE: Quality Complaint OCC:[protected]

Good day

I havr bought 2 at Springs Mall and 2 at Carnival Mall in Brakpan.

Are you going to replace the jeans that has torn or mustvthis just be my loss

Awaiting your feedback

Regards

On 18 Sep 2018 13:08, Edgars Customer Services wrote:
Good Day

Thank you for your email kindly provide us with the name of the store where the jeans are usually purchased as we need to escalate this query to the store management, thank you for your inquiry and bringing this matter to our attention.

Kind Regards

Edgars Customer Services
— Original Message —
From: [protected]@live.co.za
Received: 2018/09/17 08:43 PM
To: Edgars Customer Services
Subject: Quality Complaint

Good day

Over the last maybe 10 years I have been buying the Stone Harbor jeans for my husband and the quality was always excellent. But in the 6 months the quality of these jeans are terrible. I bought 4 jeans in the last month and a half and all off them has torn. This is ridiculous as I never had this problem. It never tear at the seams of the jeans but on the material itself. What's wrong with your quality. I do not have the slips anymore as I paid cash but this is not nice. Those jeans are expensive and one would expect exceptional quality for Edgards

I would like to hear from you as I cannot afford to buy 2 jeans every month due to poor quality

Regards
Yolande
[protected]

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edcondisc

E.Lee
Acc [protected] - according to customer care voice number this account do not exist or is wrong.

In april 2018 I applied for a Cell phone contract - they advised me that I am black listed by Edgars because of account not paid.

I went into th Bethlehem branch and paid the acc of +- R400.00 told them I never received a statement neither a phone call or sms from them but they blacklisted me. I asked them to rectify .

In June I tried again for the Cell C phone contract same reply Edgars has black listed me.
I went into Brits Edgars and found the staff very helpfull they phoned the cutomer care centre after a hours battle to get to a realy person to help they spone to the lady and the phone was handed to me after which the lady promised me that within 48 hours they will send me a buying letter this was promisedon the 4th of September and I am still waiting.
Please assit me urgently.

I am writing to you as I am appalled to discover how Edgars customers are being ripped off. In my opinion this goes beyond a company needing to make a profit direct to day light robbery.

Yesterday I purchased Jocky and Bear body shorts for my Husband and 2 sons costing me nearly R3000 for 6 pairs each, as a customer I should have peace of mind that when needing to purchase clothing and I select a shop, that I get charged a reasonable amount.

Today I went to Makro and discovered for the Same Jocky and Bear body shorts pack of 3 was R170 cheaper. At a bulk food grocery store. Meaning I paid R1674. More making the purchase at Edgars

What sickens me is that I cannot return the unused underwear, due to your policy. So you steal from clients and then have a policy in place that they can't do a thing about it.

This is disgusting and I am going to spread the word how Edgars rips off clients. This is Exploitation to the highest degree.

I insist senior management explains this to me, as I am ready to go on a Social media campaign to inform other customers about the appalling pricing difference at Edgars. I have my suspicions that underwear is not the only line that have this insanely ridiculous mark up.

Expecting to hearing from you soonest. I am leaving the country for a week on Saturday. Perhaps mail communication for now is appropriate.
Attached is my slip from Edgars and Makro's purchase.

Michelle Keir

[protected]@diversestaff.co.za
[protected]

Its been over a month now since the day of the incident and my query is not resolved.
I was promised that it will take 48 hours to reverse my funds after being double charged at the store, I was doing a normal purchase and I sent all details that were required.
ID Number, Bank Card Number, Bank Statement

Date of the Incident: 25 August 2018
Store Location: Edgars Promenade (Western Cape)
Incident type: Double Charge on a normal purchases
Contact Number: [protected]

I have sent my bank statement showing the double charge to [protected]@edcon.co.za, I have been doing follows ups non-stop and went to the store multiple time, seems like no one is paying attention on my query.

Kindly assist this is very unsatisfying

Thanks

Hi there I want to close my account with Edgars. We no longer have an Edgars store in Piet Retief so don't need an account anymore. I would like to pay outstanding amount and close account how do I do this online. I tried closing my account while they were still open but every time I went there they always had a excuse of them being to busy or they are off line. Now they are gone and I can't even pay off my account. Please help.

Maika Lilje
maika.[protected]@gmail.com
[protected]

I have requested several times through email to reverse all insurance billing on my account.
I requested for all charges not authorised to be removed from my account
The accounts department is very unhelpful
My account is paid in full, and I am still receiving a statement for charges that was not authorised by me?
I have requested for proof that I signed for insurance and funeral cover yet no consultant can assist.
My account is now in debit when there should be a zero balance, if i do not make payment my account gets handed for bad credit listing!

In today's economy is this how a client who pays their account in full get treated? My account was in debit for R12 000 and is fully paid for. I want this matter escalated as it has been ongoing since January, very disappointed in Edgars service.

A charge for 'Partner Protection' has been charged to my account since 2005 without my authorization. Edgars/Edcon refuses to reimburse me or credit my account to the amount illegally charged to me.
I have never been married and have not been in a relationship since April 1996 when my fiancé was killed in a car accident.
this moths statement shows they have removed the charge but no commitment to give my money back in anyway.

Good day. I have received a message saying I've activated data and airtime subscription. I've been phoning for a couple of times wanting to know how I can be assisted to remove this but is being send from pillar to post. In the meantime the balance keeps on accumulating. I received my paidup letter in May and this airtime stuff was opened after I receive my paidup letter. I even received a message saying they will hand me over for my account that's 3months over due. I'm thinking of opening a case of fraud because someone is benefiting with an 084 number which I never used in my life. So Im not being assisted at Edgar's now I'm reporting this at the Ombudsman and reporting Edgar's to hello peter. Meanwhile my credit report is being damage because I can't get credit because of Edgar's negligence. Evertime someone from customer service says the person that handle my queries submitted it to the wrong department or it was never filled. My ID no [protected] Mr HD Fiellies. Cell no [protected]. I anticipate positive response

I am a concerned customer and wish to relay some issues to the attention of the management of Edcon. There are Jet shops in Botswana under the management of a certain Matlhodi Tau and the employees there are made to work over time and are never paid for hours worked in over time.

There is a general feeling in all employees under her that she misinforms management in order to keep overheads (costs) low and be seen as if she is performing well.

I wish to put this to the attention of management because this may lead to a serious labor issue if left unresolved. in many instances she keeps the staff compliment way below the actual reqired number so that she keeps costs low.

She then over works the few staff members and turns down their claims for over time. At times even basic pays are reduced without any explanation

I hope this matter will be given the attention it deserves

I will like to remain anonymous for personal reasons

Regards

I pay my account every moth R200 sometimes R250 and last time when I checked, my balance was plus minus R430.00. What suprise me my balance doesn't go down.

Payment: R200.00
Date: 02/07/2018
Current balance: R433.23

Current balance: R433.23
Payment: R250.00
Date: 04/08/2018
Current balance: R419. 25😳😳😳

Current balance: R419.25
Payment: R200.00
Date: 01/09/2018

Current balance: R326.50😳😳😳

I don't think I owe Edgars anything here, in fact they owe me.

Tomorrow it's Sunday I'll be in their store and I'm expecting very sweet fruit full answers. If I'm not satisfied with their answers then my choice will be closing the account.

Hi

My ID NO is [protected] . Name PR Singh.

I went to and Edgars in Pietermaritzburg Church street in June sometime, cant actually remember the date. I was harassed by telephone calls to pay my overdue account. I argued with the call centre agents that i do not owe that amounts per month as my account is low with Edgars.

Anyway, when the cashier at Edgars went into the account to check, we found that I was being billed 200 rands extra for airtime, something that does not even exist for me, I was being billed from April. She then called the customer care centre and I spoke to the agent there. They said that they were going to refund the money to me, but to date that has not happened. they were going to call me back and that has not happened either and the billing continues!

I am very unhappy with the way Edgars treats their loyal customers. This is a criminal act as far as I am concerned. I would be taking this further soon.

Please call me and sort this issue as I am constantly on the road and do not have time to be contacting Edgars all the time.

Regards
Pravesh Singh
[protected]

Edgars causes my mother humiliation due to their staff negligence. My mum made a purchase from Edgars at the Ballito junction on the 3rd of August 2018 and she went to return the blouse on the 26th of August 2018 she had previously bought and thought she would take something else to her liking. Upon entering the EDGARS store the alarm was beeping at the entrance. The security lady asked to look at her packet and noticed that an alarm tag was still attached to one of the items of clothing in the packet. My mum was so shocked and appalled upon seeing this. The security lady then took the garment and removed the alarm tag and returned the packet back to my mum . My mum didnt take this lightly, she had called to speak to the manager who she complained about how incompetent her staff is and the humiliation she faced. This was utterly humiliating and embarrassing because other customers in their store thought my mum stole from the store. Howcome the alarm didn't ring before when my mum left the store when she made the previous purchase.?it goes to show the kind of security measures Edgars has in place in their stores. The manager even told my mum the security lady shouldn't have taken out the alarm and given you the packet. She apologised for the fault and said to my mum she will deal with the cashier who made this error. She had also said another guy in customer services will assist my mum in giving her some sort of compensation for the negligence of the store. Despite the humiliation my mum faced she still made further purchases from the store. Once she was done she had gone to customer services and asked to speak to the guy who said he will sort out this fault. When she got there she was told he had left the store and gave another lady to attend her. This is so unethical as he gave his word that he will assist her. When my mum was attended to by the lady at customer services she was just given a R100 gift voucher for the humiliation she faced. My mum is elderly, she just accepted it thinking it was fine. But it is infact NOT fine!, is this all that EDGARS can compensate for the humiliation my mum faced ? She was treated with no respect. We purchase regularly at Edgars and we pay cash not CREDIT! We are law abiding citizens and loyal customers of Edgars how can we trust shopping in a store that lacks ethics and principles. A store where staff run away from their duties and cause innocent people like my mum to be publicly humiliated. This is not acceptable, how is Edgars going to compensate for the negligent behaviour of their staff? Their security personnel should come into question? If my mum didn't have her previous docket with her I shudder to think of the consequences she could have faced with the law all because of the incompetency and negligence of Edgars staff. My mum could have been arrested yet she was an innocent victim in this entire ordeal. We seriously need to think about where we shop and how can a reputable store like EDGARS treat their customers in this appalling manner. I would really like to know how is Edgars going to fix or compensate for the humiliation my mother faced. Is a measly R100 voucher going to fix the public humiliation ? This is just unacceptable.

Good day, my name is Zikhona Tito I have bought underwear at Edgars a month ago I must say am very disappointed because the underneath is peeling off which is a product of Shelly the ones with no lactic, and this was not the first time I have experienced this kind of service I bought a handbag which started peeling of the handles 3 years ago and when I buy tops they always torn the first time you wash them I am very disappointed with this kind of service I always get from Edgars from now on I will think twice before spending my money at Edgars as you know the value of money and you spend to a shop you trust so much but you always get turned off on how their products are.
contact : [protected]/[protected]

I have today submitted this to [protected]@edcon.co.za with all relevant proofs and e-mails.

I have been a longstanding customer of Edgars and pays my account - regularly more than the instalment - every month via EFT. I have two Edgars beneficiaries loaded on my bank - one being my account and one being my husband's account. My husband account have not been used for the past year.

During July I have inadvertently made my payment (R600 on 26 July) to the incorrect Edgars account. When I realized this, I immediately sent and e-mail with a Proof of Payment to '[protected]@edcon.co.za' informing them of my mishap, supplying all relevant details and requesting them to re-allocate the payment. I promptly received an e-mail acknowledging receipt.

As I am aware that these things take time I only phoned on 2 August to check if my account balance is correct. To my horror I found it to still incorrect. The call centre lady then checked for me and confirmed that the payment is reflecting on my Husbands account on the 1st of August. (why it took 4 working days to reflect is something I still need to take up with my bank) . She promised to send it through to the correct people and I said I will check later in the week.

The 5th of August I was in Edgars and bought some clothes. No mention was made of the outstanding payment and I alleged that it was corrected. On the 7th I got a SMS reminding me to pay my account, but I ignored it as I was of the opinion that my account is up to date. On the 9th I visited Edgars again, and when I wanted to buy something I was informed that I need to make a payment before I can buy. I immediately went to the in house customer services and they had to phone to check my story. We had to wait more than 50 minutes for somebody to get back on the phone just to inform us that they have found the info and will look at it on Monday. When I asked why Monday the answer was it is weekend. This was on Thursday and Friday was a work day according to my knowledge. When the lady helping me asked if they cannot re-allocate the payment the answer was no.

On Monday I followed up and the call centre lady was very helpful but informed me that she cannot do anything herself. She will however send this through to accounts. I just gave up as I had a very busy day. I was pleasantly surprised when somebody from Edgars actually phoned me and asked for the Proof of payment. Although I have sent this twice already I requested an email and he very helpfully sent me an email so that I can just reply on it. This I did. I also requested that I must be informed as soon as the correction was made.

On Tuesday 15 August I was in a management meeting and on a five minute break when I received a call from Edgars. Expecting it to be the confirmation that everything was Ok, I answered and lo and behold it was the Debt collecting department. At this stage I was extremely irritated and quickly explained the scenario to the lady, telling her I am in a meeting and that I do not really have time to talk to her. I referred her to my record where I suppose the e-mails that I sent can be traced, but she insisted that I give her the account numbers, and even after I said I had to go as the meeting is starting again she just kept on and on. I was forced to put down the phone at this point. I received an SMS telling me to pay my account. I also received a e-mail regarding the late payment.

Today is the 20th - nearly a month after my initial e-mail and when I wanted to check my account balance on the internet, I was told that I need to make a payment. Now I had enough!

I expect that the payment that I made on the 26th will be reflecting on my account forthwith, and that NO extra charges will be debited against my account. I also expect my credit record to be set straight.

I expect an apology for having to follow up on this 7 times - this is the 8th time. This is the worst customer service I have ever received, and if this is the way Edgars is treating their customers it is no wonder that they are in trouble and have to consolidate operations and close some of their stores. If a turnaround is required get rid of your extremely inefficient call centres or give them the mandate to help out immediately. Also get rid of anybody telling a customer that they must wait until after the weekend if the query is made on a Thursday. Empower your in house customer service staff, or fire them. If they must phone for everything, what use are they - you can just as well put a few telephones on a workstation and let the customer phone themselves.

I attach the correspondence and expect a correction and written reply on my query within 24h.

My Edgars card was stolen on 21 January 2018 in Gauteng at the Botanical gardens in Roodepoort. I Reported it immediately via my cell phone and then submitted the appropriate documentation at the Lichtenburg branch on 22 January. I have sent many emails and called to enquirer about the progress of this dispute as someone already used my card without my permission on 21 January. Nothing has been done about this and I am receiving threatening emails from the debt collectors even though there is an ongoing dispute. When I ask for feedback on this case no one can answer me they only say that on their system it shows that the case was escalated. Now it has been almost 8 months without feedback.Please assist me with this.

I would like to lodge a very serious complaint. As in, I am right now so furious if I had another [censored]ing bra I would be burning this one in front of the store I bought it at.

A few months ago, I bought a set of Shelley bras at Edgars Paarl Mall. After hours of searching at Woolworths, Donna Claire and the other fancy one in the mall, I decide to go to Edgars. I've had an account there; I've bought my clothes, shoes and bags there back when I could still afford it; the quality has always been outstanding. Ah, and here is a set of two - beige and black, perfect. One for me, one for my mother. In the right size, and oh, the fabric feels fantastic - so soft and smooth.
I pay happily and go back home. At home, we fit them and they're PERFECT. So comfortable, so soft and yet keeps everything perfectly in its place. Great. But alas, the dream was not to last.
Within a week the first underwire popped out. Okay, fine. Push it back in, sew it closed.
And then again. And again. And again. And again.
And oh God, don't let the stupid things be washed - on the gentle cycle, in a pillow case, on their [censored]ING OWN - because then, all the underwire comes out at all possible points. Do you know that there are only four places on a bra where underwire can come out? Well, the last time I washed the black one, because the beige one's wiring snapped in half, while I WAS SITTING PERFECTLY STILL AT MY DESK, the wiring came out at THREE PLACES.
Three places that has been repeatedly sewn closed, with increasing aggression and stronger thread each time.
Saturday, the 11th of August, I sat on my bed and sewed the wiring back. It is now Monday morning the 13th of August and THE [censored]ING WIRING IS OUT AGAIN.
So I want to know: were these bras disposable, and Edgars just forgot to put that on the tag? While the idea of disposable underwear is probably a good one, I'm not willing to pay R300 for a set of two disposable bras. Also, IT SHOULD PROBABLY BE MENTIONED THAT THEY'RE DISPOSABLE AND SHOULD BE THROWN OUT AFTER THE FIRST WASH.
If they're not meant to be disposable but should only be hand-washed once every six months, mention that then.
Or if they were actually meant to function as actual bras, there is something SERIOUSLY wrong with the quality control.
The material is sagging, limp and completely stretched - this on a bra that didn't even stretch when I put on the first time.
The lace - stretchy - is frayed and stretched out. I would like to stress at this point that this is a piece of underwear I paid a lot of money for in the exact size that fits me PERFECTLY without being stretched beyond its limits.
It has never been washed in boiling water or acid.
It has only ever been washed on the "gentle" cycle of the washing machine, separated from everything else inside a pillow case.
And yet, here I sit at the front desk, with a piece of underwire that was sewn shut inside the pathetic, frayed piping on Saturday, sticking into my arm. I can only be grateful that it's not in the centre, and I haven't been impaled yet.
Here's a wild idea: maybe they shouldn't make the underwires out of [censored]ing RAZORBLADES - then they probably won't come out so fast.
Or perhaps they could employ some sort of quality control measures at the factories to check up on this sort of thing.

I am viciously unhappy about this.
I realize that whoever is reading this from Edgars' side probably doesn't care because you're either a man or you buy your underwear from Victoria's Secret and couldn't care less about middle-class people who have to save up to support a store like Edgars.
Well, this middle-class woman has had it with this enormously disappointing piece of [censored]. I've got a bra in my drawer that is so old I don't even know where we bought it. Its straps adjust themselves randomly but you know what? ITS UNDERWIRING IS STILL IN-[censored]ING-TACT.
The Woolworths one lost its wiring, which is why I went looking for a bra in the first place. Again, guess what. It lost its wiring after NEARLY FOUR YEARS. NOT TWO [censored]ING WEEKS.
I don't know what you plan on doing about it.
But I plan to complain until I no longer have a piece of underwiring sticking into my arm, popping out in public or snapping when I am sitting perfectly still.
If you don't want the middle classes supporting Shelley and Edgars, reply to this mail and say so. Then me and all my middle-class, unworthy patrons of your store will take our business elsewhere.
If you would like our continued support - because I may be the one complaining in writing but with me there are a whole squad of ladies with the exact same complaint about quality - then I suggest you do something.
I will continue to complain about this EVERY SINGLE TIME THIS STUPID WIRE COMES OUT BECAUSE UNLIKE YOU I WORK FOR MY MONEY AND DON'T HAVE ANY TO WASTE ON DISPOSABLE BRAS WITH RAZOR UNDERWIRING.

I am furious.
I want this solved.
Oh and why didn't I take it back the first time?
BECAUSE UNDERWEAR CANNOT BE EXCHANGED, COMPANY POLICY.

EMPLOY PEOPLE TO DO QUALITY CONTROL.
FIND A BETTER CHINESE SUPPLIER FOR YOUR WIRING AND MATERIAL.
CHECK UP ON YOUR MACHINES EVERY NOW AND THEN TO MAKE SURE THEY'RE NOT MANUFACTURING [censored].
JUST A FEW TIPS, FROM A VERY, VERY ANGRY CUSTOMER.

Good day

Yesterday while shopping around in Edgars brooklyn mall.My son's nappy bag got snatched out of my trolley along with I.D's cash & account cards.

I would like to express my dissapointment and disatisfaction on how the situation was handled by the manager & security my husband & I were just told to provide them with our contact details & that they would call us if anything came up.

I do not feel that my situation was handled as a priority and I personally feel that if I was assisted correctly, I would have found the stolen bag.

Good morning
I'm Lorraine Swanepoel
ID [protected]
I urgently seeking a copy of my Swanepoel ID it's been 16 years ago and haven't have any copy of my Swanepoel ID... I URGENTLY need a copy. I will appreciate if you could assist me regarding this matter... We have been divorced for 16 years and SARS need a copy of my Swanepoel ID...
KIND REGARD
LORRAINE

I have purchased a Levis tee recently from Edgars South Africa Newcastle, I am disgusted with the quality of this item. This also the second time I noticed this with the Levis Tee. The first time I just ignored the problem. The side seam sewing is not straight and the levis tag is only half way visible. We are paying premium price for you product and expect the quality. This is the reason people are buying fake items on the street, you get it for a quarter of the price and same quality.