Edgars Fashion / Edcon
Reviews and Complaints

I am a very long standing client of edgars mycard no is
[protected]
Msc visser I am in amanzimtoti
If you look on my history of purchases you will notice I have purchased quite a number of men's winter pyjamas eversince last year.
Every time I see my son who lives in northcliffe he complains that the pyjamas shrunk after the very first wash. I first thought that maybe they tumble dried the pyjamas because that may have been the cause of the problem I then bought hime some more and made it to his attention to not tumble dry it. He said mom I did explain to the lady working for us and she said she did not but then he himself washed the pyjamas... They always wash in cold water... And hung it on the washing line. Can u believe it they also shrunk after the first wash.
Now this morning I spoke to him again and he said he noticed that the pair he was wearing last night the pants tore. So I am very disappointed in this product that edgars is selling to us. He works very near to edgar dale and I would really appreciate it if you could perhaps let him drop it off at your head office of maybe if you do not mind collecting it from him it would be great.
I do not have the dates and times now but you are welcome to check on my history this years as well it was in may that I bought 2 pairs again. And they are the ones that tore in the pants. So it is not old ones that I am complaining about he only wears those pyjamas in the winter in any case. I thank you and look forward to hear from you.

Good Day

My Edgars account has been handed to attorneys, i contacted the attorneys to make payment arrangements, debit orders has been going off since April. I have requested statements since April but too no avail. Last week 1st August i contacted Edcon to either issue me with statements and a payment arrangement letter.

The guy who assisted me told me that is not possible and after being with him on the phone he was not able to see who the account has been handed over to. After speaking to numerous people who gave me various balances. Another person advised my account has been handed over to MBD, i contacted MBD and they cannot find my account details on their system., Then Finally i got through to a lady who advised me, the contact is no longer handed over but with Edcon collections department, and she advised me i would receive statements within 48 hours, after someone from Head office advised i would get it the same day. More than 48 hours has passed and still not statement was sent I spend almost the whole day Thursday and Friday phoning around trying to get someone who could assist me and Saturday Morning, i received one June statement, i Then contacted [protected] who i was advised by Edcon to contact. I advised that i need a May and latest July statement.

Yesterday the 6th August 2018, i contact the above number again to try and get May and July statement, Then to my surprise i was informed the account is not with Edcon but handed over to attorneys again, after they told me not even a week later
the account is with edcons collections depart. they keep sending e from pillar to post.
According to Ndidzulafhi Matodzi - Customer services administrator and Ntando Nyawo, I cannot get statements because my account is handed over.

I cannot understand why i am being refused statements, for the purpose of updating my Policies and tracking my payment progress and to see what additional fees are being added to my account

My contact Number [protected]
ID Number [protected]
This is the account number they gave [protected]
I want my proper statements, reflecting all my information
I do not understand what the problem is, i am paying the account surely it is my right to track my payments and to have proof there of

I am at my wits end and i am very tempted to approach the media and my attorney

I recently bought my husband 2 pairs of stone harbour jeans at Edgars Pavilion. He has worn both pairs of denims possibly 4 times and now both pairs of pants have torn next to the back pockets. He has other pairs that have done exactly the same thing. They have not been hooked on anything the have just perished. Is Edgar's using inferior suppliers. The last two pairs of denims were made in South Africa and the others were made in Lesotho. Another thing with the denims is that the zips don't stay up, they just slide down all the time.

I phoned today 02/08/2018 the call center, Just for them to email my statements. First operator just drop the phone on me and I had to phone call back. second one told me to hold on as she will find out from her colleague, just to hold on for more then 10 min and the phone to be drop on me again. This is terrible service from your call center agents .

I received a call from a collections agent on 19.07.2018 at 1pm name Mandisha. The above-mentioned process that has occurred was an incorrect one as I have missed the payment by give or take one week and this resulted me in being incorrectly handed over to the debt collecting agency which should have never occurred if according to the NCA is more than 3 months or 2 in arrears, whereas this occurred in the very first month and damaged my credit record/score. I am applying for a new place to stay and this can negatively affect me from getting my new place. I feel that this is absolutely bad service and is now I might not even be able to get my place I'm moving into due to an incorrect follow up procedure. Please advise me what the NCR terms are, as I have not missed one payment with my Edgars account except the above mentioned.
I am really battered by this as I have been trying to get this place for a really long time.

I really need some feedback asap on [protected] or leon.[protected]@live.com

I am writing this email with regards to the email or an invoice from your company that I tend to disagree with.

Purchased was made at Melrose Arch Edgards - 24/06/2017 then an exchange done at the The Glen on the 24/06/2017

The watch was handed to Edgards The Glen 2018/05/2018 Reference number 012935 - Consultant Ms Lebogang Mothoa

The watch was send back to Edgars advising that the guarantee was not packaged - that was not true as we packed everything in the brown envelope, I started getting agitated with the consultant and Boitumelo had to intervene on the case, we located the receipts and couriered the item on the 15/06/2018 reference number 012942.

I need the following addressed:

1.The item was purchased on the ( 24/06/2017) The Glen branch with an express warranty of 12 months from date of purchase.
2.The malfunctioning of the item was noticed sometime during the warranty period and the said item was handed in well within the warranty time line however it appeared from your different store consultants no one knew what had to be done hence same not attended to.
3.I then received a call informing me that there were some monies that I had to pay prior to repairs being undertaken and I must at this point mention that I take exception to that I believe the repairs should be covered under the warranty/guarantee period.

I look forward to your favourable outcome failing which this matter will be referred to the consumer council for arbitration.

I was informed that I owe R207 on my account when I went to the Edgars stores. I was not sure what this was for however I settled the account again.

I phoned the accounts department and they informed me that I have to phone the airtime department as the amount was for airtime that has been added onto my account

I have asked so many times how can they just add things without me knowing about anything - still no feedback

I phoned the airtime division numerous times and every single time they say that they can not assists they need to escalate and I have to wait 48hours - Still every time I never receive any calls.

I don't know what else to do

I have never received such bad service as I did from Edgards

In the mean time they added an bother R72 airtime to my account which I will not pay.

I have phone, accounts, airtime department, customer care, sent emails
Still no feedback

Ref nr for first call to cancel the product and refund me - EDCP-[protected]
Ref nr form customer care - [protected]-GO

This cal was logged on 30/06/2018 -amolst 3 weeks still no feedback

I really don't know what to do anymore

I bought a badboy watch at Edgars East Rand Mall on 13 May 2018 and since then only experienced problems. The watch keeps on resetting itself for no apparent reason. Took it in for repairs and waited weeks on end. Finally had enough and went to the store to check up. I was told it has been back for more than a week after repairs has been supposedly done. No communication whatsoever. Got the watch back and its still resetting itself. I need a new replacement watch.

Rosebank edgars is discusting. Theres so many staff members but no one is where they are supposed to be. No staff at Aldo no staff at Petite section. Ive been waiting for assistance for more than ten minutes. They are still calling the dedicated staff member. Everytime im at this store i cringe. If i could undress a manican i would. The only people actually working is the security.

Thato
[protected]

I opened an account with Edgars and I have been paying monthly and I didnt understand why the amount owed didnt match what it should

Come to find someone/people at Edgars decided to fraudulently add all these covers that I didn't give consent for
Like a death benefit and three other covers and they had a debt collector call me telling me I was behind.
And I was charged for being called by debt collector

I purchased a pair of black Kelso boots at the Edgars in the Waterfall Mall, Rustenburg on the 04th July 2018.

Upon wearing them today (05th July), something kept troubling me on my left foot. When I eventually took the boot off at work, I noticed that the left boot was a size smaller than the right. I bought the pair attached to each other, so how is this possible?

As I only realised this whilst at work, will I be able to swop the boots? Edgars cannot possibly expect me to just ignore the fact that I have bought boots to the value of R300, and the left boot is size 5, right boot size 6. The size of the shoe on the label was a 6, which I checked and I have the labels and slips.

I would like to know how Edgars is going to assist me, can I swop the size 5 boot for a size 6 please as I now have boots that useless to me.

Employees are responsible for checking that the sizes are the same when paying surely?

Ive been calling this pathetic excuse of a customer services line for the better part of a damn month now. I've even emailed but no one has got back to me! I purchased a pair of spectacles at torga optical on the 7th of May 2018, I then subsequently went back to torga to cancel purchases made on the 9th and they did a reversal of payment . Upon reviewing my Edgars statement I noticed the reversal was not stated.. I called in, and I was told it should reflect on my June statement. We're now in June and the issue still persists. I contacted torga and they informed me reversal has been made.. And now here I am still waiting on edgars to contact me regarding said issue.. It's over a month now!

On the last 3 occasions when I ordered online I get a call from the Sky net driver who says he is in Dobsonville Soweto to deliver my parcel, that confuses me because on the address that I wrote when placing an order it clearly states Ranjespark and the area code, I don't know where Dobsonville comes from, so when I tell the driver where exactly they need to deliver the driver writes down the correct address and says he will give it back to the branch so that they will give the parcel to the driver who would come and deliver to the correct address and mind you this now takes more days. on all 3 occasions this happened. Now I am convinced that Edgars is the one making an error here, somebody is just not doing their job properly. I just placed another online order and I am 100% sure that the parcel will via Dobsonville before getting to me. This is annoying!

My online orders [protected] and [protected] were placed on 23 May 2018.
I requested a change immediately on 23 may 2018 with regard to my free samples.
My order was still "in process" stage but edgars refused to change the free samples.
Nine (9) days after my order placed and I have not yet received my order! Not efficient at all! I am going to ombudsman.

Disgusting customer service, why the double standards?
I applied for an account with Edgars and was told to bring in my contact because I said i was a tutor. I don't have a contract but explained that i get a specific amount monthly and even showed them bank statements. They said i needed a contract because i said i was a part time worker. So i explained that i am self employed and they said that i said i was a tutor and couldn't change it to self employed (which is complete nonsense because well... A tutot can very well be self employed i mean thats just common sense) so i went on to ask if a domestic worker applies they don't have contracts and was told they don't need contracts (and again i asked a domestic who earns much less than me doesn't need a contract however I with proper monthly pay slips, no extra expenses etc. Needs one and cannot open an account otherwise) and she was like you need a contract. First she refused to speak to me and when i asked to speak to her this is what she said. Edgars this clearly doesn't make sense at all, I mean i clearly have the income and you guys have seen it, but because of a change in job (technically not a change just wasn't understood by the incompetent staff working with you guys). Honestly Edcon is already threading on thin ice, with staff like this (who don't have common sense and don't know that two things can actually mean the same thing in the English language (synonyms), ) then you guys will go down pretty fast. I'm really disappointed at the terrible customer service.

I have made arrangements regarding my account at Edgars, as my son was very sick for the past two months. I have e-mails confirming on a specific amount that Edgars agreed on, that I can pay until my account is paid up. I am aware of extra charges the will be, as I am behind on my account. After a few e-mails that was sent, with no reply, I eventually got a reply yesterday. After I have cancelled all my policies on the 29th of March 2018 on my account, it was still charged on my account when my statement was sent to me this month. And then this morning again, a very arrogant lady by the name of Sillo (011 491 1210 - 07:34 am - 23/05/2018) calls advising that I should pay my account and I said that I have made arrangements and I will do it accordingly. Then she advises that the amount of R 400.00 cannot be an arrangement, as that is too little I have to pay more. So I said I cannot at the moment, that is why I have made arrangements. She has a huge attitude problem, and does not give a person time to speak! I am not happy with the service at all! Why did I make arrangements with Edgars, if she is going to tell me well I should pay more? And threatening me with lawyers..if so, please go ahead then! Edgars can be sure that I will close my account once it is paid up. Please go and listen to the recording, as she said the conversation will be recorded.
Natalie van Heerden
[protected]
[protected]@gmail.com

Good day, My wife (Previous account holder at Edgars) applied for an Edgars Account at your Somerset Mall Branch, Her Id. [protected], Candice Smith, after so many time wasting experiences at the shop, she eventually got a declined answer and in the mean time your systems picked her up that she had an account and with all her Deductions even her debt paid monthly, her take home is R5000 that she can spent herself and that is without my Salary even. She was declined Affordability according to your Consultants on the phone at your Customer care. I found it really strange as she just recently bought a car (R120000.00) and was find fit for business. Firstly your service at that specific shop was shocking and the delays as well as the incompetency level is really not of our standard of what we offer when helping future or even existing or previous clients. For this is very disappointing and I want your team to do proper investigation in to this and we want to have an account by you because of your quality products your offer. Thank you

I've requested my Legal plan policy on 9 April 2018, was told it takes 48 hours, when I phone again I was told it takes 21 days, I also received confirmation of this via email. After 21 days I phoned again and was told it takes 31 days. It has now been 42 days. (nowhere was it specified as working days - already on 28 working days)
Every time I complain online or via email, I just get told the query has been escalated. But still no further information.
Acc no: [protected]
Ref no: [protected]/GO

I ordered 2 jerseys on 21 April. Still not received it,
If you order from Foschini or Mr Price you receive your order within a week.
Order nr [protected]
Filled out the questionnaire on the online site to enquire about it,
Nobody came back to me, I dont see any email addresses so I can e-mail anyone to follow up either.
Cell [protected]
[protected] during working hours
Sonja Niemand

I had an account with Jet store in 2007, then my contract got ended in 2009 reported at their Jetmart elloff stree Johannesburg that I am no longer employed I was a studentg back then. The lady assisted said she will put a block and indicating that I am no longer emplyed I am a student, to my suprise a few months later same year got a letter from the attorneys. I did settle the attorny's fees in 2011 and submitted the settlement letter instore. I have been sending requests to activate my accounts been told my account is blocked. I believe this unfair treatment as a client becuase was honest throughtout the process.