eDreams
Reviews and Complaints

I booked a flight with Edreams in Feb 2021 covid had hit and nobody could travel on numerus occasions infact I would estimate over 45 hours on the phone to get my money back. They blame Qatat and vice versus I was eventually in March of this year given a Electronic receipt for 674 euros for myself Elaine June De Ville and Peter Goring

They continually lie and mislead you My reference number is QXTK8J ticket number 157 [protected] that is for my husband Peter John Goring .

Transportation Credit Voucher

My name is Elaine June De Ville I have since got married. and my surname is Goring .

I´ve beem charged in my card for a subscripiton of edreams prime but it was note made by me..probably a card clonning.

the details are in the photo.

trying to confirm my reservation at les chambres d'ovaline in saint emilion france. i have a written confirmation number from edreams #[protected]. they continue to say there is NOT a confirmation. i am worried i will arrive and there will be no room. and edreams will not refund me . i have tried their website, emails, help line..nothing. theni found what was supposed tobe their phone numbers but were all fake. your help would be appreciated.the date of the confirmation was june 3rd,2022 at 2;05pm est.

thank you

I have made duplicate booking. And is very frustrating that unable to speak to anyone from your company and no one attend to me after so long.

Previously you mentioned you will definitely refund if duplicate booking.

Please see attached.

Would very much appreciate if you can please assign a personnel to attend to my request.

Best Regards,

Karen

My flight (eDreams booking no [protected]) got cancelled by the airline (Jazeera airways) and I got a mail from them stating that the full refund has been credited to travel agency on 21st November. I have still not obtained any refund yet and the eDreams website says my booking is confirmed. I’m totally lost at the moment. Please update me regarding the current status.

I booked a flight ticket last month via Edreams, it was my first time to book from this site. I paid the ticket cost with my credit card and I didn't open the site again.

after one month I found that my credit card charged $59.99 as a Prime subscription which I didn't request

• RESERVATION NUMBER (PNR) [protected]

• BOOKING REFERENCES [protected]

mail adress used: george.[protected]@live.com

reservation mail :michael.aziz.[protected]@gmail.com

I need to cancel this subscription and refund my money back

I booked the tickets through eDreams in June 2022 and the airline cancelled the one-way ticket which I had to rebook at a higher cost later. When I followed it up with Airline, they shared me screenshot of the refund completion and asked me to check with eDreams as it was done through eDreams. This refund from Airline was done on 1st of August 2022. When I shared the screenshot with customer service, they have sent me this response.

"Unfortunately, the system is not showing that we've received the refund yet from the airline.

​

I see that we've submitted your refund request on 17/08/2022 and are now dependent on them to take action.

As soon as the funds are received from the airline, it will take between 7 to 10 working days for that to reflect on your bank account."

It has been 3 months since this request for refund was raised from eDreams which is unnecessary in the first case. The refund was done by the airline even before this request was created and it was confirmed through email. Even after 3 months (I am following up every month), I am getting the same text as replies every time.

I do understand that airlines usually take time to process the refund request, however, in this case, the airline confirmed on 1st of Aug - 2022 that it has processed the request. Airline is very quick in processing this request, however either eDreams team does not care about processing the refund or they are trying not to give the money back to customer.

I booked a flight from London to Manchester for the 17th Aug 2023

In your flight details it said departing at 10.00 and arriving at 11.10

I incorrectly assumed this was 10.00am and 11.10am.

when I received the confirmation email I realised it was pm!

I contacted you immediately to indicate my mistake. I was told it would cost a further $190 to change the booking. I was not happy at all as I am 80 years old and had made a genuine mistake. I ten got on line and cancelled the booking only to find that you would not refund the money. I had also paid for extra baggage and seat allocation. total amount $356.57

I think that at least you could have refunded the cost of the extra bagage and seat allocation.

On checking my credit card I found you had taken $92.69 from my account on 15/11/22

On ringing you through Mybooking I discovered this was a membership fee. I do not recall ever being asked if I would like to be a member. I do not want to be a member.

I also tried to ring the support phone to speak to you 61 [protected] and a recording said number was incorrect!

Not a happy client!

Sandra Woodhouse [protected]@supaturf.com. au [protected]

Please reply

I booked a flight on September 2022 for a flight to the Philippines on October on E-dreams. I used their mobile application to track my flights. One day before the flight, I got a message that mentioned that my flight has been cancelled and that I would have to communicate with their customer service to get a refund, they had a phone number on their application, which I phoned immediately.

The phone number didn't exist, and there was no one on the other end. I tried to message them on their application chat, in which most of it was done by automated messages (not even a real person). I e-mailed them in the same manner and got no response at all. I attempted to phone their european offices and got nothing. The whole system is rigged to make it as difficult as possible to for customers to communicate with their customer service.

I tried everything else, messaging them on twitter, leaving a message on TrustPilot. Every response I got was just an automated response by their company with the exact same message they send to every single complaint. It was so frustrating.

I filed a complaint with my credit card company about the transaction, and the credit card company mentioned it would take 40 days in order for us to get a refund. However, Edreams decided to dispute that credit card company complaint, offering no evidence except for explaining that it was in their system.

I'm still in an ongoing dispute with them, its been 2 months now and I haven't gotten my refund yet. This is one of the shoddiest businesses I've ever seen in the 21st century. I can't believe they are legal.

Absolutely unacceptable behaviour of the company. They behave like scammers and in fact stole my money. I bought tickets through eDreams on February 18th. The flight was cancelled by KLM AirFrance. I issued a refund, in March eDreams replied that the refund procedure would take up to three months. It's been eight months, but I haven't received any money. I contacted KLM and they convinced me that the money had long been returned to eDreams. This means eDreams deliberately does not give me my money, in fact behaving like a fraudster. After reading other people's reviews, I was shocked how such a company could continue to exist if it was able to deceive so many people.

My review is real, my Booking id is: [protected]

Email: [protected]@gmail.com

Booking number [protected]

I've book a flight with eDreams on 22 June 2022 from Denpasar (Bali) to Vancouver (via Jakarta). The connection domestic flight (with Lion Air) was 1 hour delayed, the reason why i've missed my international flight from Jakarta to Vancouver (with China Airlines). I have contacted eDreams immediately, telling them that I couldn't make in time to catch the international flight and i've requested to rebook for the next available flight. They say that is not possible and I will receive a refund for the part of the journey they are responsible for.

So I had to pay 3 nights in Jakarta hotel and buy a new ticket for the next available flight.

After contacting several times eDreams CS through chat, finally I got an email on 12 October 2022, with the promise of an amount refund of 1040 USD (from a total of 1300 USD paid) credited to my account within 5-7 working days. I was waiting for the money, but the refund was never received.

I've tried to contact them through chat again, but guess what?!... they ban my access to the chat. I never used an abusive language or so, I just insisted many times to check again on my case.

They claim that usually airlines take 3 months maximum for refunds (breaking the european laws anyway).

It's been already 5 months now and I still did not receive my money back, and now I don't have any way to contact them, as i'm banned from chatting and obviously they don't answer my emails neither.

That's the reason why I look for your help first, before taking any legal proceedings against them.

Thank you in advance for taking your time to look into the matter.

Hello,

On September 26, 2022 I booked a trip to Calgary and back with a hotel through eDreams. As soon as I got the confirmation email, I went back in to cancel the booking because it was wrong... the flight back was going to Hamilton instead of Toronto. Booking number is [protected]... They said I need to call the airline directly to cancel and when they get the confirmation from the airline to refund the money, they will do so. I called Lynx Air immediately and go them to send me proof of the refund for both flights... Toronto to Calgary and Calgary to Hamilton... Ref # 1KPBH6 and 6C2QTR. As for the hotel, they did recently give us a partial refund for that but not the full amount which we were promised. We call eDreams every week and each time they tell us this is with Accounting and we will receive the refund in 3 business days and every week we don't get it. Please help!

Thank you

We booked many flights pre - covid. Flights that unfortunately had to be cancelled due to the covid outbreak. We could not enter the borders as the borders closed down after we had booked the flights. We spent 1000's euros on these flights through the travel agent company edreams, and since july 2021 when we cancelled them with edreams, we have had to fight to get our money back. We are still fighting to get it back. The company blames the airlines for the waiting time for the reimbursements, but when we contacted the airlines we were told they have no control over the matter as edreams holds the funds and the bookings. We have since learned by several online media sites that edreams is in fact a scamming, fraudulent company with many very poor reviews and unhappy customers! Surprisingly to us they have been operating like this for years! One of many flights we will mention here. Booked on 30 may 2021 to fly out on 16 december 2021 total cost to us 1961.01 euros. Cancelled due to covid restrictions on travel, border closures. Still waiting on a refund 18 months later! Booking reference [protected].

On 07/11/22 a payment of £48.31 was taken from my account.

WHY ?

I have not purchased anything from yourselves.

You are not contactable by telephone, why is that ?

Have sent emails asking for an explanation, but do not get a response.

Please see fit to give me answers as some kind of “scam” has taken place.

I believe this matter should be reported to authorities.

My name is Vivian. My husband, Padraic, booked a hotel stay & multiple flights (including Jetstar & Lion Air) from Singapore to Indonesia via eDreams in early Jun but because my husband got COVID, we cancelled the trip with eDreams. However, we called in eDreams for over 30 times over 5 months and no one is able to give me an answer on the airline refund and their manager - Sagar & their supervisors - Sahib, Dankaj promised to call me back but never call back. It is not acceptable for the service that they so called provided and their bad attitude. Their staff keep asking me to call Lion Air direclty to arrange for the refund but the airline said they would not deal with me as I didn't buy the tickets from them so the airline asked me to call back e-Dreams for the refund arrangement!

Besides, e-Dream overcharged me with the overall booking fee and promised to refund me with the overcharge but it took them months to do so. Even for the hotel charge, they promised to refund to me fully but they still haven't fully refund to me as they short change me. When I complained about it, as my bank showed there is a short change, e-Dreams asked me to sort it out with the bank instead of giving me back the shortfall!

This is the [censored] service that you expect when you booked with e-Dreams. So my advice to you is NEVER book with them!

Hello,

I used the flex ticket option, and when I changed my flight I has to order a new ticket and you suppose to refund me on the previous one. I called 5 times and it's been more than 2 months since the flight and 3 months since the change and I still didn't see the money! Everytime I call you said the payment still in process! can't believe it...

My son Booked flights from Brisbane to Sydney leaving JQ811

16/10/2022

6.35 AM take off 9.10 am Landing

Confirmation number [protected]

Then Sydney to Auckland, New Zealand JQ203 17/10/2022

7.40 pm take off 12.45 am landing

Then returning Auckland to Sydney Australia JQ202 25/10/2022

On Arriving in Sydney to check for flight to Brisbane ZL352

3.15pm take off.

confirmation number [protected]

He was told he wasn't booked on that flight.

After a lot of phone calls with no answers to e dreams eventually a very badly English spoken man said they would refund his money. He is still waiting.

Very poorly run company. He was told at the airport that this happens a lot with e dreams. We would appreciate some communication and his refund back

i bought 2 tickets at Edreams from amsterdam tot Vancouver for okt 7the 202.

i payed for flexible ticktets.

a couple of days before departure i asked to change my flight for 2 weeks later.

Edreams told me i should pay 2000 euro extra for "administration" costs.

I asked Edreams to cancel my tickets and give me a full refund.

They told me that it was no problem.

after 4 weeks i recieved 144 euro instead of 1764 euro.

I tryed 18 times to get the rest of my payment, till today no result.

This morning i went to my Loyer and he wil start a procedure against Edreams

Booked a flight from Bangkok to Melbourne, and paid $100+ for cancellation coverage. eDreams claimed to offer the option to change flight dates and times, so once my plans had changed I attempted this action. It took the company 24 hours to respond at which point they sent me an email in French from their. fr website. This was the first indication that this company is illegitimate, or at least creates a customer service environment that needlessly complicates things so people get frustrated and give up.

Anyway, the change was not finalized, my original booking was still listed as confirmed. I can actually speak French so could understand the email they sent me, in which it said they had been trying to contact me in regard to my booking. I called their customer service line and had an automated menu run me in circles and send me back to the app. In confusion, I went on the app and attempted the change again. The following day I hadn't heard any response whatsoever, but the "pending change" was no longer listed and my original flight was still confirmed. Because I was annoyed at this point, and I had purchased cancellation insurance I attempted to cancel my flight all around and start over.

It has now been a week. In that time, eDreams lists my cancellation request as "pending with airline," my original booking as confirmed, and additionally sent me an email IN FRENCH, saying that a refund of 50% has been approved. I have no received this refund, but it flies in the face of the cancellation coverage I purchased which guaranteed 100% refund up to 48 hours before the trip.

There is no official contact I can work with. No new information. I wrote a similar review on the AppStore for their app and received a reply asking me to fill out a form with a link, however the link DOESN'T WORK.

The airline has my booking confirmed and I had to spend more money to make changes directly with them. But overall, eDreams has now effectively stolen money from me. If they won't honour the cancellation coverage, they are in breach of that contract and have stolen $100+ from me.

I cannot advise anyone more that they should never ever, ever ever ever ever use this company. Considering how much money I have spent on in addition, trying to solve the problems that eDreams claimed they would, but did not, it is worth paying more for the assurance you aren't going to be scammed by a predatory company like eDreams.

I need a live agent to speak to because my credit card was stolen and they bought something from edreams and it says in your blog to work it out with you first. I would like to know more info on the charge to see if I know who made this charge so I can take to the authorities.

I have been going in circles for weeks now as the charge was made in September. I have the credit card number, etc.

Thank you.

Michelle Lindgren

[protected]