eDreams
Reviews and Complaints

To ask my company to pay for my most recent trip, I attempted to receive an invoice from eDreams. I repeatedly requested it through their website and app without success. Finally, after calling their customer support, I was informed that I would get my invoice within 72 hours. After far longer than those 72 hours, I still haven't received an invoice.

This level of customer disrespect and lack of professionalism is unacceptable in a company of this size. It simply shows that they don't care about their customers' satisfaction. I will never book a flight through them, and I will advise my friends and family to do the same. I sincerely hope that anyone who reads this complaint and is considering booking a flight will refrain from doing so.

João Afonso

I was enrolled into an eDreams Prime Member on 05/2021 and a while ago I cancelled my prime account and the membership. This means my data should have been deleted from the company database.

However, on 08/08/2022 an amount of 54.99 Euros was debited from my account for the same account which was deleted a while ago. When I raised this point with the eDreams customer care. Their response:

"Thanks for contacting us

Regarding your booking with eDreams number [protected]

We want to inform you that under this email address

No prime members found.

Once again, please accept our apologies for the inconvenience caused.

We remain at your disposal should you require any further assistance."

Ok so the company deleted my data, but kept my bank account information?

Following their email, I have been following up on the subject, I even shared more details on the subject - including a screenshot of the amount charged however, after 2 months now, they fail to respond or even return my money back.

Recently I purchased a flight ticket from eDreams to Sydney from Perth. In the beginning while booking the flights the the amount of ticket price was shown $299.Wow i thought that was a great deal but i got a hurry up notification saying if i don't purchase the ticket in next 10 min the airline company will increase the price to $599 or more. So, immediately tried purchasing the ticket but i had issue with website there was some technical glitch while i was giving all my bank detail. I thought i didn't purchased the ticket and thought of purchasing it next day but to my surprise i see $900 taken away from my bank account. I have been trying to communicate with customer services they never came back.

I am flying on Wednesday however I do not have the hotel confirmation yet and also there is no email confirmation but I was being charged already. Therefore I wish to cancel, the photo I took when I book stated a reference however both hotel and your customer service said that the number is incorrect. Kindly do let me know ASAP. I had been trying to contact the merchant itself but all seems to be robot answer therefore I also do not whether this is the right platform and what will be needed to file a complaint

I made a booking through edreams' Dutch website https://nl.edreams.com and paid for it wit/ Skyscanner Sparkasse (bank transfer). The transaction went through successfully (and was confirmed by my bank), but I never received a confirmation email from edreams. I've tried to contact the customer service twice (using the online contact form), but haven't received no reply. Email:[protected]@gmail.com

Hello , this is mario motolese and 2 days ago i booked a flight from Amsterdam ( 1 december 20:55 ) arriving to malaga (23:55)

flight return from malaga 16:25 till amsterdam 19:35 ( 5 december)

what happend is that i did not receive from you any order confermation , that` s why and i don`t have de reference number to check the status from my flight and aswell get the tickets !

the flight is already paid ( if you want i can send you the prove of payment ) and i can give you my deatails , so you can help me to get the reference number

MARIO (NAME)

MOTOLESE ( SURNAME

[protected]@outlook.it

04-09-1990 (date of birth )

hopefully you can help me to recover my booking number !

thanks !

I am being charged for the yearly subscription and I am trying to see how to cancel it, but my account doesnt show that I am a prime subscriber!

I have been trying for several times and it is not working.

Now I just got charged and you need to stop and return the money back.

My account is baraa. [protected]@gmail.com

Kindly return and stop the subscription ASAP.

You have taken money from my bank account on the 29th of September and given me NO booking confirmation. Claims to be "pending".

Every time I have tried to resolve the issue, I am told to wait "24 hours" by a ROBOT, this has happened THREE times now and has given me NO result.

I tried your call-line and have been asked by an automated response for a "reference number" which I WAS NEVER GIVEN because of you. Can you tell me how I'm supposed to give information you failed to supply so I can sort an issue? Terrible Help-Line...

I have spoken to Ryanair who I was allegedly flying with, and they say my booking doesn't exist, I imagine that's due to your ability to take my money and but not secure me and my partner a seat on the flight.

I have spoken to my Bank, and they cannot help me until the date of my flight because then and only then what you've done and are currently doing is robbery.

I have been on hold and waiting lists and queues of people trying to sort a problem that is actually supposed to be YOUR problem. I am unbelievably extremely upset and frustrated.

This is supposed to be a birthday gift to my partner so for this to be happening is really something.

The flights are for the 21st of October, returning the 28th. Both direct. For two people. Names Bronagh Stapleton and Alexander Bazigos. You have given me no other information other than you're trying to rob me blind because my bank account is down near £350 and I have nothing to show for it.

Sort it out.

On 31.08.2022 I have booked a flight BER-BUD with confirmed PNR Ticket Nr. SK7Y4X ([protected]), and got an invoice about my duly payment on invoice Nr. 2022-DE-[protected] issued for the company name , however today, on 30.09.2022 a payment has been deducted from my bank account in the value of EUR 54,99, Which has already been paid a month ago.

Please refund this value immediately to same bank account.

Regards Matyas Racz,

We received the booking confirmation of the flights on date 15/06/22-[protected])

From date 16/06 /22 -the day after the confirmation order of the flights to ROME we have noticed that by Mistake the wrong full name of yael Reznick was written -and from that date until now we are Going through an ongoing nightmare by E-mails and by Phone - the same answer -" its in process "

Almost for 3 month ?! we asked to pay for the change and still nothing !

I have never in all my life come across this kind of service .

Our flight its in exactly 10 days from today - i can't believe that till now you are dragging us with this .

We have send you so many times mine Passport , and nothing, every day we are calling , and nothing,

Really can someone please make sure with the airline that this changes will be

From YAEK REZNICK TO YAEL REZNICK -again its 1 letter

Can someone pls make sure it will be done before our flight ? that we won't paid in the airport for a full ticket .

I'm going to write it on FB and also on IN .

Waiting for your ASAP respond and new Voucher

Yael Reznick &Adi Sharabi

[protected]@gmail.com

Adi.[protected]@marsh.com

booked with eDreams and paid on 25/9/2022. On 26/9/2022 I had not received booking confirmation. Had chat with robot on chat line and it told me you'll and locate booking within 24 hrs and send email. 48 hrs later still no email. my email address is [protected]@gmail.com. Departure date is 30/9/2022. Robot said another 24 hrs. I cant miss flight.

Last year I tried their trial period, I tried to cancel on the app, it didnt work as their system was "down" then the trial period elapsed and I was charged for 1 year.

There is no way to speak to a human at the company without a booking reference number for a holiday but my complaint was not about a holiday, therefore no reference therefore I couldn't speak to anyone.

the chat bot didn't understand and would not action anything or put my through to human being.

I then cancelled it again this year and they have taken out another annual payment.

so far they have stolen £120 form my account for a service I never wanted, unable to process my deletion requests and set up a system so that you can not contact them unless it is about a holiday.

I has wasted a lot of time on this, lost £120 and their system is designed to steal money and have no way for people to reach them or complain direct to a human. totally appalling service

I booked a flight from Lisbon to Prague and paid for the premium support and flexible tickets for R14048.12 (811.87 EUR).

I ended up needing to move my flight.

However after receiving my confirmation email, I tried to go to manage my booking, and my reference number & surname (both mine and my partners) appeared to not be on the system.

I then tried the mobile app and same story, reference for my email doesn't show up, so I remove the app from my phone.

I then tried to contact support via email but since my reference wasn't showing up, I was not able to contact premium support, same story with the chat app on the website.

Eventually I try their Twitter page, where 2 months of misinformation started.

They could get my flight details and booking reference. Great, I go to AirPortugal's website and try move the flight, I get a message saying changes must be made by the entity which booked the flight, being eDreams.

So for the next while, I would message them, some times wait 6 days for a response. Till eventually they tell me to either contact support or phone the +44 UK number, as a South African, I'm not sure how I'd achieve that.

As time passes and I keep trying to get access to my booking, I'm still getting emails from eDreams with special offers for my flight yet I cant access it on their own site.

The Twitter support team, Kush, Navjot, Saurav, Abhishek, Deepak (The main 'support' bot) & Samuel. All would never answer why I am not able to access my account's features or premium support. They'd always say something like, contact us for changes (email, phoning etc), "you can contact the airline for changes" over and over and over again, since the 7th of July.

I have since filed a complaint with the Consumer Goods & Services Ombudsman of South Africa. (Ref: [protected])

But they are flat out ignoring me, and the Ombudsman at this point in attempts to contact them.

I then went back to the Twitter page to try get an email and they claim that the terms and conditions prevent them from receiving non-support related emails.

This is just predatory.

Dear Sir, Having just received my bank statement for Aug, I was shocked to find a payment on 4th August, of 151.13 euros paid to your company, £126.59 in English money. How dare you take money from my account, when I did not book a flight at this time. This is not the first time I have lost money through your company and request a refund. I am furious to be treated this way and suggest when you have refunded the monies, to take my bank details from your books. I am not a millionaire, but a poor pensioner and cannot afford to lose such a vast amount for a trip I did not book, nor want.

Yours

G. Gyte

Dear Sir,

I booked two round flights from Sharjah to Istanbul & Istanbul to Sharjah via Booking Reference Nums:

[protected] & [protected]

through eDream website.

I used the first part of my itenary i.e, from Sharjah to Istanbul.

After that I continuously tried and used all my efforts to cancel my flights from Istanbul to Sharjah dated 28th september 2022, but could not any positive response. I request you to kindly look into this matter and refund my ticket price.

Booking number: [protected]

PNR: 40DTCW

Receipt number: EMD-220-[protected]

The above booking was completed in July 2022. The booking was for passenger: Lalitha Srinivasan

Travel date: 09-25-2022 (Sept-25-2022; Sunday 04:00 pm CST - United States)

While checking in at the Lufthansa counter yesterday, I was informed that this booking has been canceled by eDreams. I have not received any email confirmation from eDreams.

Return my money for this booking via original payment method.

My contact: sneha.[protected]@gmail.com

In June 2022 I received an email from eDreams stating that they would debit my credit card with the annual subscription on 1st July 2022 .As requested I responded stating that I did not wish to renew as my wife and I would never be travelling again.Despite this I was still debited with $A92.68 on 1st July 2022.I have sent emails to [protected]@contact.edreams.com on 29th July and 10th August 2022 requesting a refund and for my details to be removed from the records.I have had no response.

This is the third time I have lodged a complaint with the Complaints Board and whilst I get a reply I am told there is not enough detail.I have no more detail to give.I simply want a refund and confirmation that my details have been removed from eDreams records.

In June 2022 I received an email from eDreams stating that they would debit my credit card with the annual subscription on 1st July 2022.Despite having responded stating that I did not wish to renew my subscription my credit card was still debited with $A92.68 on 1st July 2022.I have sent emails to [protected]@contact.edreams.com on 29th July and 10th August and lodged complaints on three occasions requesting a refund and for my details to be removed from eDreams records.I have had not one reply.

I bought through e.dreams a flight with Blue air, the flight was canceled and understood that just only when I arrived to Bucharest airport OTP - my name is Eliran Eltahan and also my colleague Pavel Feldman flight, booking reference IBQDSN dated 06/09/22 at 19:20 - OB169 - from Bucharest-TLV - we had to buy a new ticket in order to return home, since there was no representative in Blue Air desk in Bucharest airport to help and to find a solution.

We would like Blue air to reimburse for the new flight we had to buy on the amount of 248$ each (I have receipt I can sent if needed) also for the ticket we buy from e.dreams (Blue air) on the amount of 152.98 EUR (for both of us) and 108 EUR (for both of us) we paid for extra baggage. Total amount of 378.49 EUR for me and 378.49 EUR for my colleague.

Thank you for your help in this matter.

Booking No [protected]

Made a booking to Melbourne from Perth Australia The price went up from A770AUD to $ 1354.58 during bank transection without option to stop the transection, Please cancel my flight and refund me the full amount as I tough I was paying $770 AUD. The price should not change during bank transection without option of cancelation, Please reply ASPB as my next step os consumer protection.

Kind Regards

Ronald Phonemyint