Electronic Arts (EA)
Reviews and Complaints

Three weeks ago Origin updated, I am on a MAC so I am not on EA app, I still play through origin. After the update origin would no longer load? I didn't contact support at first, I thought it would work itself out. I tried to log in, still nothing, so I contacted EA. SinceI am only getting the same e-mail we know you are frustrated yada, yada. I did get one e-mail and I thought they would help my but instead I am now locked out of my EA account totally? I can't see the ticket, I can't log in, they have changed something, they don't answer. I have been a player of the Sims since Sims. I have so much money invested in this game, and yet when you contact EA they do nothing to make you whole or fix the problem, this is the fifth day I have gotten " We’re sorry to keep you waiting. We know it’s frustrating when you have a problem and need help. We'll email you and update your My Cases page as soon as we have new info. Thanks for sticking with us,

EA Help

HOW does that help? I still can not load it, and no one at EA will tell me why they changed my password or whatever they did so I can't even get into my EA account, this has never happened until I handed EA my Origin log in. I want my account back, and an explanation as to why I can't get into my account or play my game? Is that to much to ask you don't get static e-mails with the same thing but no resolution! The photo I enclosed is what I have seen for weeks whenever I try to log in to Origin.

The ea sports madden community have the horrendously of going off disgracing the dead in life of the worst of the worse to do is go disrespect the dead of the deceased cover athlete being john madden on madden nfl 23 cover for the wrong reasons really-then comeback a year of having the horrendously of developing another 24th installment of ea sports madden nfl 24 in the first place then make fun of both the national football league and the nba 2k basketball games by thinking everything a joke ain't that of literary ruining simulation football gaming by going in the opposite of simulation football gaming at all by turning simulation football game in a unfair arcades football game of super overpowerups of abilities celebrations of another year of face of the franchise, the yard again is bs of ea sports madden nfl 24 being a scandal scam towards mut and powerups of x factors abilities, momentum factors is all they care about is expoilted a broken football game by adding more bugs and glitches then the previous last ea sports madden nfl football game failures in the first place, actually is reasonable here.

All my coins on my account where taken from me when many of those coins where earned with real hard earned money using my credit card/debt card to purchase points through ea store. This is not fair or just and is credit/debt fraud on electronic arts behalf. If they wanna take Coins fine, ban my account fine. But in turn its only fair I should be refunded all real money spent on my account as my purchases where essentially taken from me and can't use what I rightfully purchased this is fraud and stealing no matter how or what you wanna call it or look at it. I'm bout to lawyer up and bring this to the for front ea continues to do this to mass amounts of people and should not be allowed to do this to hard working Americans without consequences.

EA games destroyed several of my hard drives with a mock version of windows that was implanted due to malice. It all started 8 months ago when I downloaded the EA App. They first started downloading apps during gameplay, and then when I deleted the apps, they added malware, and highjacked my entire internet through remote access files, Bluetooth, hyperv, excessive camera files, drivers and thousands of files that were not windows all for spying purposes. They deleted my entire windows features and used their mock version of windows. When I complained to help desk I received auto messages. EA games uses several host files and controllers to access, destroy and implant information on my pc. They are using servers, and fictitious services implanted on windows 10 and 11. When I reset windows or download windows from usb or cd, they delete authentic windows files including search bar annd Microsoft store, and implant theirs upon start up. They are constantly changing permissions and adding app extensions and files during gameplay. They have deleted my ssl certificate so I can’t upload any spyware programs. They have destroyed my bios and deleted factory files. They have altered my spyware program and added their fictitious files so their criminal activity can go undetected. . They have destroyed audio by deleting sound and altering the registry. They have vandalized several of my PC’s through their sata controller. I have alerted authorities about their criminal internet highjacking technique as well. I am so appalled that a company can destroy all of my computers tied to my home network. They have destroyed our internet service and have basically blocked our access to the internet of any kind via internet. This is reprehensible and they should be arrested for this criminal internet intrusion and destruction of my property. This destruction has caused us thousands of dollars. I changed the modem several times and they are still harassing us through their servers.

yall had me falsely banned for a while now you guys have not looked at any cases or helped at all even on work days here is my email to contact me and my user name to apex to unban kaylen.d.[protected]@gmail.com bearyly i would really like an unban the ban has been on my account since January 26 2023 7:28 am UTC Ive tried reaching out to you plenty of times and no response at all and its still active till this day. please respond and unban me aswell please

When creating a character, you have to specify your pronouns? You [censored]ing sellouts! That [censored] is so lame of yall. Stand up for something. You know this not what the majority of people want to see. Video games is an escape from the real world and all their [censored] politics. Yall are on slippery slope; it starts with this, what's next a [censored]ing woman character that can buy a cock in the pro shop store. [censored] off.

Hi, my name is Amy ash, and my email is [protected]@yahoo.com. Here is my phone number as well, can txt or call. I'd appreciate it. I've been having to file several claims about the problems to the Ea app email, which is only way, and they keep deleting my cases and emailing me saying, we are just checking in to see if the problems are resolved. I'm not trying to be rude, and I am addicted to your games as I have spent hundreds on them and add Ons over the years. I haven't played the sims games for over a year now because I didn't have time to play because of my job and school. I have time to play now, and it really bummed me out when the sims4 wont download now. It keeps saying there's an error on your end that stopped the download. so, I filed a case and got a link sent to my email and of all the cases no replies and no more help after that. I'm very shocked because you guys are such a big corporation. I've been very patient. I have more than enough space on my computer as well, and a strong internet connection. I bought this laptop for school and gaming. I am trying to get ahold of corporate for help, any help. Here are some attachments of the error messages for both games. the sims4 wont download so I cancelled the download and the sims 3 actually did download but then of course got message that an error on their end stopped the launch. Anyways I believe the sims4 download file somewhere there's a corruption in the file. Whole pieces of the game were disappearing as playing so I uninstalled and tried reinstalling. And as I said the sims3 wouldn't launch.

25-28th November 2022..paid twice for gems i didnt have...

on 26/11/22 they took money from me for 600+100 extra gems on a promo on pogo...i didn't get the gems...on the 28/11/22 i again paid for 600+100 gems for the same promo and did get them then they promptly were taken off...

I broke a TOS for a chargeback for gems i paid for and didn't receive on the 26/11/22 i tried the pogo help 3 times and got nowhere they wouldn't refund me or give me gems...i got punished by being banned...which i accept as it was my fault and i promptly said sorry and they let me have my account back...then a few days later i got banned again this time for no reason as i learned my lesson the first time and would never break anymore TOS...so i appealed and they let me back into my account in Dec...and up until March 1st i was happily playing...then anther ban came...which i have been in contact with them again...they refuse to overturn the ban as i they say i have made multiple chargebacks which is not true...i made 1 mistake and they keep punishing me for it after 19 years and 1 mistake they wont listen to my appeals...i accept i made a mistake but they let me back into my account but keep punishing me with bans with NO good reason...

You can see by my gems transactions from the 25/11/22 to 7/12/22 that they were taken off not added 1st ban took off 600 gems 2nd ban took the 245 that were left and i never got them back or the money i tried things the EA way and got nowhere hence why i went to m y bank...they still wont accept there contract with for payment of goods wasn't fulfilled

I have been playing the sims4 through Origin as of 3/4/23 it has updated to just EA app. i created ea in 2014 so the email address even maybe the phone number may not be the same. its 2023 and i can not verify my account because the email linked no longer exists. its a childrens email. I also cant provide dates i bought products because who knows that unless they were able to get into their email. You are about to loose me as a sims player and customer over this because how am i going to verify my account.

Have had issues with missing players, I’ve asked EA sports for help on this matter I have now received many emails requesting my account information and one-time code , I reply using this code and every single time the code has apparently expired, I have responded to every email EA sports has sent me to which then I receive no reply. I have asked what else can I do to try and get in touch with an advisor regarding my issue I have not heard anything, and then in between I receive emails saying they want to close my case as it has been resolved.

I am here making a complaint about EA, so I wanted to play the sims and low and behold I have to sign in again so I start typing my email and password and apparently its incorrect so I retype it WRONG AGAIN, so I decide to reset my password and all of a sudden I find myself creating an account didn't realize that though, so I make an account thinking I'm resetting my password, hahaha NOPE, I get all signed in and find out all of my sims stuff including the packs I have purchased along side the whole game in its self and now I cant get signed into my old account nor can I try my same email which is correct cause its my only email and now all of my packs and progress is lost so thanks for making me waste about $500 on this game.

I purchased the game directly from the EA app as the DVD copy I had would not run. I downloaded the game having paid for it and exactly the same problem occurred as that was my DVD copy. I attempted to resolve the problem with the online help and Had a series of 12/13 different people offering very similar advice. I have on four of these occasions requested a refund for the game as it will not work on my computer.

Unless you can provide me with a competent person to help resolve the problem please refund the cost of the game to me

On Nov 28, 2022, I purchased 700 Gems on POGO's website.I was supposed to get 300 extra. Pd by card. I did receive the 700 gems. I did not get the exta 300 gems. I have 5 emails from EA re: the gems. The latest one came today telling me "NO" not going to give the gems. An exact quote: "I am afraid, we cannot provide you extra 300 gems." Case # is [protected]

My sister and I purchase these cards because they have always been so easy to redeem for what we need to play the games on pogo. The last few weeks we have been trying to redeem them. We go through the redemption process, and it says error contact pogo, so we contacted pogo through the live chat option, the agent tells us that the cards cannot be redeemed because they have already used. This is so frustrating (no they have not been used we just attempted to redeem them). This same thing has happened with 5 different cards. They are $20.00 each that means we are out $100.00. The thing that is strange was that on their blog over the past few weeks they have posted about this problem that other players are having and that they are working on the problem but they are telling us that we have to contact the store where she purchased them who, by the way, will not give refunds on these cards. When I spoke to pogo they took all the card number and information and came back in just minutes with the contact the store option. This is veery underhanded and unfair. Usually, they have an option

To live chat or receive a call. Tried to have them call me today but the option for a phone call was gone. What can we do

I was recently told I needed to update from origin to the EA App, when I did it forgot my login information, and completely removed origin. It is impossible to get origin from them now.

So when I logged in it said my account must be expired, I was just playing a few minutes before. So I contacted EA online chat and they asked me for my user and address, and other things like to last game I bought and what credit card I used, and what phone number I used to log in. They were unwilling to tell me what answers were wrong so I could give them the right answer.

The problem is that I have had the account for over 10 years. I have lived in 2 places, had multiple phone numbers, around 6, and I recently retired so I lost access to the email I registered under, and maybe the phone number too. So the tech support people will not even pretend to help until I can provide all the right answers together the first time, after that they tell you to go research it and get back with them.

My credit card was stolen a few times while I travel so I dont know which credit card it was, it was a debit card.

All my games are tied to the account and are can not be played under any other account since they are registered already, another problem with EA but a small one.

I can provide all my serial numbers and lots of other info, just not the stuff they are asking for. If I could get a real live person to talk to me it might helpp, but there is no option for that. It is like they really dont care if I would have to re purchase all the games and expansions and packs, or maybe they just figure if you want to play you will buy it all over again.

Please help

Thanks and have a wonderful weekend

Frank Morgan

[protected]@gmail.com

Hi,

I am writing to you as my son purchased Fifa 23 for his Xbox X at £64.99 from Argos on 23rd September.

He opened it but did not play it as he realised it wasn't compatible with his friends who have Xbox S.

So he had to buy it again at £53.99 (online version) on 30th September, with a version that was compatible so he can play with his friends.

Argos would not take the original one back as they said it goes back to EA and has to be sealed.

So he has now spent £118.98 on this game which is very expensive as it is.

Times are hard and he really cannot afford this.

I am writing to ask if there is any way to the extra purchase refunded, baring in mind the hard back game still remains unused, just not sealed. This was a genuine error as you can see from attached proof of purchases.

Many Thanks

Amy Wright (for Harry - 15 years old)

First, before I begin, I do not own any mods for this game. I own:

City Living

Get Together

Island Living

Perfect Patio

Seasons

Carnaval

Desert Luxe

Vampires

Vintage

Issue: Sims(despite traits) are constantly insulting and yelling at each other randomly, destroying hard built relationships. I can't leave them alone for conversation nor do groups things because they always fight.

Ive literally just created an EA account today to link with my xbox gamertag to try fifa for the first time. To be told my gamertag is already linked to an account to an email m.*****@hotmail.com i have no idea what this email is or who's it is. Both my xboxs are brand new and ive never had an EA account and everything linked with my gamertag is the same email. EA wont do anything to delink it as they say i need to VERIFY AN ACCOUNT THAT ISNT MINE? How does that work - so this 'ea account' now has access to all of my xbox data and they refuse to help me

I never stop to write reviews, because of the little time I have for that. But for this reason, I am obliged to register.

I have never had such a bad experience with tech support as I had with EA Games. My game just disappeared from my game library, and they make it so difficult to solve my problem that I honestly lost the will to play it. I even thought it would be easier and cheaper to repurchase this game, but I'm so upset with Electronic Arts, I intend NEVER to be their customer again. You can keep my game, I'm not interested in playing it anymore.

Support via ticket is a shame, you can't see past conversations, and you can't answer calls by email.

Support via web chat does not exist. It's a lie.

Phone support is a perfect tactic to make the user lose money. I've lost count of how many times I've called internationally to resolve this case. Agents dropped my call more than 3 times. 2 calls I stayed more than 50 min on call, to solve nothing. The last call I made today was the decisive one to give up this problem and this company.

I don't want to stress anymore, I hope I never see you again EA Games.

Daniel

When the Desert Luxe Kit promotion began I "purchased" it for free but had an issue downloading it into my game. I tried to resolve it myself by logging in and out of the EA platform and even turned my laptop on and off again to see if that made any difference but it didn't.

On 18/09/2022 I logged the issue with EA Help (as advised by your app) and despite speaking to advisors and providing them with information to help them resolve the issue for me no-one did. Today, 22/10/2022, I received an email "resolving" my issue which stated that as the promotional period had now ended I would need to purchase the kit!

I opened a new issue via EA Help and opted to speak to an advisor who looked into the issue for me but told me that as the promotion was over he physically had no way to download the content into my game so I would need to purchase it if I wanted it! As a long-term player of this game I am BEYOND disappointed, I've never had an issue before and the first time I do because of Customer Support's ineptitude to resolve an issue in a timely manner I'm now expected to pay for something that I essentially already own and miss out on a promotion - how is that fair?!

It's actually made me question whether or not I want to play the game anymore...