Empire Today review: Customer service

I have been a long time customer of Empire. If you keep records on service I am sure you can pull mine up and see all the flooring I have done with your company. I am very unhappy with the response I have received with the last two appts. I have scheduled. I had an appt. scheduled Oct. 11th, 9-11:00. I was at home all morning and no one showed or called. I finally got a call at 3:00 to say there was an emergency and would I like to reschedule. I did reschedule and understood something bad must have happened to affect my appt. Another appt. was made for Oct. 19, 9-11:00. Again I was home, made no other commitments and did not involve myself in any major house projects so I could be present for appt. Again, NO SHOW, NO CALL. Same thing happened and I received a call later that day to say there had been an emergency and did I want to reschedule. I was very upset and frustrated and ask for an exact time, not a window as my time was more valuable than to go through that again. I also ask Empire to show me something that would regain my trust in the company. I was offered nothing and was told by Krystle Munoz, who I had been working with on this problem. Her response was "I am sorry, but I can not quarantee an exact time of arrival and understand you no longer have confidence in our company. Then she took it on her own to schedule me another 9-11:00 appt. which did not suit my schedule and I cancelled. This is such poor customer relations and shows no value to my commitment to Empire. My time wasted was showed no value as I would show to your employees. I am thoroughly upset and disappointed in the response I received and my dedication to your company. I would very much like a response and show that I am a valued customer.

Andrea Garrison

[protected]@bellsouth.net