Empire Today review: LVP installation and product quality

Let’s start the day the salesmen came out on aug 28 gives us the sales pitch of how superior their products are and if we don’t sign today we can’t get the special price so the pressure starts.he gets samples but only a few (apparently only the cheapest was shown) i mention I not seeing anything I really like but he never bothered to show any other samples I know you have more then what he showed now but at the time I did not.he was not helpful in that area at all just measured and wanted us to sign right now and give him money he quoted us over 10,000 for these floors did not realize I was getting the cheapest poor quality I wanted something very durable and long lasting high quality and for that price I should of got but didn’t.So we scheduled service for Aug 31. The day comes for installation and they showed up and completed in two days wasn’t all that impressed with how things were put back together lots of gouges but we just let that go and grumbled about it amongst Ourselves. I started noticing all the seams are smudge and scuffed looking and othered are weirdly shiny and some are lifted and most of the planks are identical next to each other nothing like a nice floor should look I have sinking in areas one of which is cracked plank and this floor is less then2 months old and looks bad. I called and filed a complaint on oct19 and someone got back to me the next day which was great! Had me send in photos and then said she would get back to me the following week to discuss matters and she did called me I believe it was oct 23 or 24 so really fast and we set up a time for the contracted to come fix the problems for that Friday the contractor came and told me how basically this floor is so cheap and by doing anything will cause further damage and he glued my entire floating floor together when installing it is this even something that should be done it’s floating floor? he said he glued it because it’s such a low quality floor that the planks pop up all the time and is he gets lots of complaints on this product. So I now learn the floor I got was cheap quality because of everything he was telling me. He also mentioned he glued it all down which is the reason for the all the seams to be so awful looking. And of possibly ruining floors in other ways as well as the warranty? .so he wasn’t going to fix anything for me except one plank that had a lump underneath it. I was afraid to go further and just wanted him to leave so I could cry over all this. I immediately emailed the person I was talking to so I’m hoping for some help. I’m really praying for a redo of this whole situation so I can have beautiful long lasting floors like a paid for.