CB Vehicle Rental and Leasing Enterprise Rent-A-Car Rental charges / refund

Enterprise Rent-A-Car review: Rental charges / refund

Melissa Mock of US

Feb 10, 2023 6:35 am EST

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Hi, My insurance company set me with this rental. The car that was chosen for me was too small and I wouldn't have been able to see. I was put into a larger one and was told they would contact me the following day for an exchange (never contacted). Instead of $50 deposit it was $100 deposit (no refund). The car shouldn't have been issued because it was Unsafe (the driver side passenger tire had a metal piece sticking out and they had me running back and forth to Firestone for repair) It never got repaired! I coundn't deal with it anymore because I had to deal with my nephew being shot in the head and later died and a few days later a coworker died right in front of me on the job... And now The $300 dollars that has. been taken from me has left me with nothing in my account. I need this money for other bills, And I never received a receipt on the fine print or anything. Just money taken away from me. I just need this money returned to me so I will be able to put gas in to get back and forth to work because I have nothing left because of Unauthorized charges... Melissa Mock

Desired outcome: Please Refund, and Apology for the added on Stress

Enterprise Rent-A-Car response

Feb 22, 2023 4:10 pm EST

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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We're listening and would like to know more, Melissa. At your convenience, please email care@enterprise.com with your contact information, reservation or rental agreement number and the details above. We wish you the best. – Chad

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This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270
+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284
+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227
+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838
+1 (800) 325-8838

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Maintenance Program Information

855-266-9289
855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000
+1 (877) 416-0000

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en Español

855-266-9565
855-266-9565

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Customer Service

800-307-6666
800-307-6666

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Roadside Assistance

866-507-6222
866-507-6222

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Enterprise Plus® Member Services

866-225-4284
866-225-4284

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Customers with Disabilities

+1 (877) 881-5500
+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR
1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253
+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287
+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338
+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722
+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Nov 20, 2024
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