Epoch’s earns a 3.2-star rating from 88 reviews, showing that the majority of digital content consumers are somewhat satisfied with subscription service.
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being charged by this company why
I am being charged for something l have no idea what it is and what it is for, I am a pensioner and can't afford this my number is [protected] is there any chance of a refund please I cannot pay this my e.mail is [protected]@googlemail.com please help thank you.
unauthorized charge
I had an unauthorized charge on my bank account of $34.95 and The charge was from Epoch, I was unaware of this charge so I called the number that was associated on my bank account statement. A customer service representative answered the phone, his name was Tori Ell, at least that's what he said his name was. He was very rude and say that the police would have to investigate, this sound totally unprofessional. He didn't hear what I was trying to tell him, all he wanted to do with state fraudulent accusations at me the customer. And threatened me with the police. I've never heard of such ridiculous behavior from a representative of a company. He then hung the phone up on me. I think this is totally ridiculous and I want my money refunded to my bank account please. Representatives of a company should not act this way this is not professional. I feel that representative like this make your company look bad and do not give the customers any satisfaction with being a member of a company like this. Could you please focus on better customer service representatives. I spoke with Tori on September 23 of 2015 at around 6 AM Alvin Texas time...
website fraud
I bought a member ship for a site that used false advertising to get people to join. When I realized this, I contacted Epoch through their live chat function. I told them I wanted a refund and they told me they WERE NOT ABLE. Once I told them I know they can and then that if I had to I would involve the authorities in the matter they refunded me immediately. Then rudely (and butthurt) said take care and that was that. BEWARE THIS COMPANY
cancellation of membership
Hi.
I have emailed epoch.com asking for an immediate cancellation of my membership. However, i have noticed that my credit card is still being charged with different amounts from the same guys, namely, epoch.com.
Please assist me in this regard
Kind regards
Abdool Essa
Durban
South Africa
Email: [protected]@telkomsa.net
i have been charged over 300 dollars since July and that is only as far back as I can see right now, on my CC statement is just says EPOCH.COM manster med. with a number behind it!
I don't know anything about this company, where they are, what they do, and why they are charging me. I deny any charges they have posted against my account, and would appreciate any direction you can offer in terms of resolving this matter. Thanks in Advance - Karen O'Brien
getting charged from epoch.com for $30.85 every month, never ordered anything, please stop taking my monies
Epoch has been charging 24.95 every month to my credit card since August 2009 which adds up to $99.80. Please help me resolve this.
Thank you
EACH MONTH MY CREDITCARD STATEMENT SHOWS A CHARGE OF $9.82 FROM EPOCH.COM. PLEASE HALT SUCH CHARGES AND REMITT $9.82 TO ME BY CHECK FOR EACH OF THE PAST 6 MONTHS TO ELLIOT HUNT 5 MADISON ST APT 1 NEWTON, NJ 07860 TEL [protected]
epoch has been taking money from my account without my permission since at least last september. i would like these monies returned. i looked on my statement and noticed this payment and tried stopping it. since then it was still taken from my account.
Charged me for services never ordered or possibily ordered by mistake and recinded in Dec 08, found in April 09.
When I asked my credit company to credit the charges because I did not ordered or received anything, they did so and the next month the charges reappeared as 'reversal of temporary credit'.
I want my money back of $149.95 and $1.95 a.s.a.p. please. If you can solve this matter i will greatly appreciated. Thank you. I have spoken with the representatives of chase and I can't get their number. If you have the source please send me to the above address. Thank you for your time and cooperation.
NOT INTRESTED IN YOUR SITE IT WAS A MISTAKE
fraudulent service
After using the service and corresponding by on-site messaging with a number of "women", it became apparent by their nearly uniform responses and highly similar language that these response could not have been written by different women but were in almost all certainty written by one or more people who most like represent this company. I really doubt if anyone ever meets in person with anyone else who is listed on this site. They are skillful at leading you on with sometimes inane posts that people in their right mind wouldn't write.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent payments
On 25-5-14 I emailed your company concerning Fradulent payments taken from my Lloyd's bank account. You replied that refunds would be made for these payments please confirm this will include payment taken on1-5-14 for£19-03 please further confirm no more payments will be taken from my account. Otherwise I will instruct bank Fraud Department to seek legal process. Mr. Edward Stubbs. Email [protected]@outlook.com. Last four numbers my debit card 5012 thank you
fraudulent recurring charges
Two charges for 19.95 each started appearing four months ago and I never signed up for anything, much less twice. When I tried to dispute the charge with Epoch the website asks for 2 of your username, member id, email address and credit card number. Obviously if I never signed up for anything, I don't have a username or member id, so basically they require your credit card number to dispute the charge!
The complaint has been investigated and resolved to the customer’s satisfaction.
Having agreed to epoch.com to take £1.22 they then proceeded to take more payments which were not authorised by me
For the last few months, April & May 2014 I have been debited on my Credit Card for $29.95, or €21.82, with the billing name - EPOCH.COM *KAMPARRITR & they list the following telephone number +[protected]. Should I contact Epoch direct or my credit card company?
credit card unauthorized charge
Today I checked my credit card billing and saw a EPOCH.COM *GRANITYEN 14, 95 charge. But I didn't buy nothing in this period.
I know that EPOCH is a "company that work with thousands of partners and do credit card charge for them" But I didn't bought nothing online or offline with this credit card.
I already sent a message directly to epoch.com and hope get this stuff fixed soon.
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Mark MacDonald
E-mail markamacdonald@yahoo.com
Do not take money off my account
no refund and then ignored
I made, paid and cancelled my subscription with ihookups.com all within about 24hours because I decided that this site wasn't good for Australians. I was sent an email of confirmation by Epoch Yet I was charged $42.14AUD on the 23rd March by Epoch which is the billing company for ihookups.com I contacted ihookup.com about this who said I had to contact...
Read full review of Epoch and 9 commentssubscription - fraudulent payments
I signed up for a website through epoch, received an email from epoch stating i would be charged £12.30 monthly, no payments for 2 months, then had on my credit card £19.00 TWICE MONTHLY, the absolute fraudulent scoundrels, Disgusted by the service. I asked for a refund and to cancel my account and detailed ALL credit card payments and the subscription...
Read full review of Epoch and 4 commentsfraud
This name has showed up on my monthly bank statement with a charge for $40. I'm quite sure that I've never purchased anything on this website so it suggests that this company is processing stolen credit cards. Just to be sure that this never happens again I've closed my credit card and got another one issued. My bank told me that they can't help me in getting a refund as well...
unauthorized charges
Not once have I ever signed up or used this payment processor.
Received a SMS from the bank informing me of two debits while I was offline immediately voided the transactions. There were two:
EPOCH.COM - *RUSEFUL RM 256.17
EPOCH.COM - *FCIINCDBA RM 3.29
Immediately voided the card. Now I have to wait 10-60 days for the bank to investigate.
I suspect my card got skimmed and thanks to Epoch's very loose approval and guidelines, the fraudsters managed to get whatever they ordered or cash.
14/08/2014 EPOCH.COM * RUSEFUL 0, 00 24, 95 Combranç a nao Autorizada
banking fraud
My debit card bank-Lloyds TSB phoned me by saying I was taken money from my card continuely by a company called Epoch.com which I haven't heard in my life. Because that debit card I use as a saving account to buy large goods like furnitures or flight tickets so normally I don't check the balance that frequently.also I don't use online banking so I was totally unaware I ve been charged by this company. Came back home, I took out my previous bankstatments to count, to my surprise, I ve been taken out 186 times of £6.8 in in less than two months from March till today! I was astonished! What sort of online payment company it is? It's totally illegal! Fortunately my bank will refund my loss and issue a new card, but still how they managed doing this is preculiar for me.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've been charge 2 times on 8-6-18 and 8-7-18 each time of 31 dollars which i didn't authorize, I need a refund or else im going to get legal advice, this can't be happening! Its illegal, thieves!
I have get billed several times thru Epoch for 39, 45 USD for something I dont have the faintest idea abouth. The only info i have is following numbers. +1-[protected]. Pls explain. Best regards
money removed from my account
Epoch.com*fciin have removed money from my account on a couple of occasions with a combined total of £40.54p on the 4th of february and 5th of february and the 5th of march, i want this sorted, i have only had my account 4-6 weeks and will only use it at bank ATM's, so please explain to me why i have had charges placed against me.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized transaction
I had an unauthorized charge of 14.95 to my account from this "business" after asking for a refund from another website which I guess uses them for internet payment transactions. Several others seem to have numerous encounters with this business charging monthly to their bank accounts without permissions.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was registered with Epoch, after 1 week I canceled my membership and I received confirmation email from them that my membership is canceled, but after 3 weeks they took money from my account even though my membership is canceled which made me mad, in addition, they don't refund money back to your account that taken without permission, I don't recommend anyone to deal with Epoch don't trust them at all be careful of your money, it was very bad experience with them they makes money by using different cheating techniques
Epoch is a billing company for thousands of websites. If you have a question regarding a charge to your credit/debit card or would simply like more information about a purchase, please feel free to contact us at any time.
If we can be of any assistance with your order, please contact us at: https://www.epoch.com/en/index.html
unauthorized payments
Epoch.com has taken the following unauthorized payments off myBMO MasterCard
Oct 10, 2012 $30.75
Oct 11, 2012 $37.15
Oct 13, 2012 $34.99
I would like these unauthorized payments refunded!
Hi, My name is Mattheus Pretorius and I am from South Africa. I saw that you deducted the sum of R 446.63 from my account on 2014-05-29 and maybe you can help me and tell me why you deducted the money. Ref. +[protected] GB, My email is tewiepretorius@live.co.za. Thank you.
I didn't ok freeshiping to take anything out of my account except one time and why are you taking money out of my account I did not say it was ok for you to take anything out so quit taking money out of my account
It is very easy to contact us and inquire about a charge to your account.
You can chat with us online, send us an email, or call us directly.
Please visit us here for contact information. https://epoch.com/en/billing_contacts.html
billing after cancellation
I registered with Nextdoor Models via Epoch and canceled my monthly recurring subscription (at Epoch's web page) after about 2 weeks. When checking my credit card report today, I found to my surprise that I had been charged already for 2 months and 3rd payment was booked.
I contacted Epoch's billing support and they agreed to cancel the booked amount but refused to refund the 2nd charge, which was made after I canceled. They said that I should have gotten confirmation e-mail about cancellation. I didn't get it but their web-page had confirmed that my subscription was canceled. I remember it well, because I was surprised that it said I can still use my subscription until end of first month, although I canceled early. Yes, now I see that their web-page also says that on cancellation I should expect a letter of confirmation, but I didn't notice it back then, I trusted the confirmation on my browser screen.
My conclusion is that Epoch's service is either broken or deliberately tries to take advantage of those who don't read the fine print.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ainna, You're not alone. I had the same experience and had to cancel my debit card and be re-issued a new one. I was extremely lucky my bank didn't pay them as they recognized it for the fraud that it is. They issued what they call a "Falcon Alert" which is a system they use that automatically stops payment on any suspicious payment demands.
Well, I'm glad it hasn't been just me. I would feel so alone! Debra Mathews
trial membership scam
Epoch.com is an internet payment service provider that provides credit card billing services to its subscribers. The way the trial membership scam works is that when you sign up for a trial, you are sent two separate receipts, with two distinct account numbers and two different site names. The first one is for a random site that is unrelated to the site you signed up for, the second is the site you signed up for. The first account number is not cancellable through their web site, clicking on the cancel link and entering the account number from the receipt returns "Unknown account" every time. The second account number (from the second receipt) associated with the site you signed up for, IS cancellable through their web site. If you fail to telephone them, or use their Live Chat to have Epoch customer support cancel the account, then it remains in their system - hidden from your view - and will trigger a payment later. Later, if you complain and call them out on these facts, they cancel the hidden account making it look like you cancelled it on the date you complained. The only way to prove they are doing this is to keep an HTTP transaction log showing that you attempted to cancel through their website and their system FRAUDULENTLY denied that such an account existed. Pay careful attention to the receipts you receive by email, use only their phone or live chat to cancel, and make sure you get a cancellation confirmation number from the support representative. These guys are definitely ### and need to be shut down. Any site you come across that offers the choice of either Epoch or ccBill, don't ever choose Epoch!
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up for a site so that my husband could use it, and now there are receipts being emailed to me: charges on one receipt for the correct amount of money (not the correct website) and another receipt with charges that are, not only in addition to what I agreed to, but more that what i agreed to (also, not the correct website)! So that is more than double what i agreed to when i signed up. I tried to go and cancel at the Epoch.com site but it said i needed a username and password... i tried the one that i use to get into the ACTUAL site that i was ATTEMPTING to join and it said it was wrong. Usually I get a confirmation email or something when i create a username and password and ESPECIALLY when i am using a card to purchse something on the internet. NOTHING! Nothing but receipts from the two sites that I DID NOT sign up for! Another method of logging in to cancel at the Epoch site was to give them my card#... I just don't feel like that is a very smart thing to do at this point! Unless, maybe I'm wrong. Maybe it's too late to worry about that, as they are already charging me so it doesnt make a difference if i give it to them again or not! PLEASE HELP SOME ONE!
thanks.
unauthorised transaction from debit card
I have an unauthorised transaction from my debit card 21/08/2012, from EARTCOMLL.epoch.com ffor 37 dollars..how can i stop this from happening...Thankyou martin cain
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorised transaction on visa debit card
I came across a series of transactions from Epoch.com *Granityent that was processed all on the same day - they total to $723.32 all on my Visa Debit Card. I have alerted the fraud team of my bank - as I have not authorised these amounts - when I investigate them further it appears that they are based in Europe as I have been charged conversion rates. How this site got my details I am uncertain however due to the large amount of money I would like it returned...
The complaint has been investigated and resolved to the customer’s satisfaction.
Epoch Reviews 0
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Overview of Epoch complaint handling
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Epoch Contacts
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Epoch phone numbers+1 (800) 893-8871+1 (800) 893-8871Click up if you have successfully reached Epoch by calling +1 (800) 893-8871 phone number 0 0 users reported that they have successfully reached Epoch by calling +1 (800) 893-8871 phone number Click down if you have unsuccessfully reached Epoch by calling +1 (800) 893-8871 phone number 0 0 users reported that they have UNsuccessfully reached Epoch by calling +1 (800) 893-8871 phone number+1 (310) 664-5810+1 (310) 664-5810Click up if you have successfully reached Epoch by calling +1 (310) 664-5810 phone number 0 0 users reported that they have successfully reached Epoch by calling +1 (310) 664-5810 phone number Click down if you have unsuccessfully reached Epoch by calling +1 (310) 664-5810 phone number 0 0 users reported that they have UNsuccessfully reached Epoch by calling +1 (310) 664-5810 phone number
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Epoch emailsbilling@epoch.com100%Confidence score: 100%Supportsales@epoch.com91%Confidence score: 91%salessupport@epoch.com90%Confidence score: 90%support
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Epoch address2644 30th St Fl 2, Santa Monica, California, 90405-3061, United States
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Epoch social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Recent comments about Epoch company
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I am being charged EUR.14.95 every month for something l have no idea what it is and what it is for
please let me know what is this to madamvsulaiman@gmail.com please help I am unable to afford this monthly.
Putting your debit or credit card details to buy or authorise somthing online unless you really trust the site is pure folly - Always use a loadable cashcard ... your in control