Epoch’s earns a 3.2-star rating from 88 reviews, showing that the majority of digital content consumers are somewhat satisfied with subscription service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
credit card fraud
Visa stopped a charge being placed on my bank debit card because they used the wrong cvv code. I had not purchased anything online, so I don't know how they got my credit card number. The card has been cancelled.
The complaint has been investigated and resolved to the customer’s satisfaction.
charges occured not by approval
epoch.com * ahava inc, has been charging me for something that i did not do & dont know what it is, i have constantly asked for this to stop & tell me what it is for, never get a reply, i dont have a clue for what site these charges are for so why would want to pay for nothing .
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorised charges to my credit card
Hi Everyone,
Recently I have noticed that I have been being charged a sum of $24.95 (USD) EVERY MONTH since May last year. Everytime it happens on the 3rd of the month. I spoke to a company representative named Melissa who told me that I would be refunded the last 4 months of the transactions but I am waiting to see if this actually happens.Meanwhile I have blocked my credit card.
I am here to ask-How DID THIS HAPPEN? I have NEVER lost or misplaced my credit card or shared the information with anyone!
I googled 'credit card epoch.com' and am shocked to find that SO MANY people have been victims.I am here to ask WHAT CAN WE DO ABOUT THIS? AND HOW CAN WE PROTECT OURSELVES FROM THIS IN THE FUTURE?
unauthorized charges
My bank statement shows a charge of $1.99 with a RECURRING PAYMENT option from epoch.com. I have never even HEARD of this company, much less purchased anything from them! I know it's only $1.99, but I REFUSE to pay for something I did not purchase! This company should be shut down for good!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, I just posted a complaint! I am from India and I have been getting charged $24.95 every month since May 2011 (I didnt realise until a few days ago) The company is epoch.com a company I had never ever heard of until now. Do you have any idea how this could have happened? I am rather distraught and my bank in India is not being helpful.
creditcard deduction
29 February 2012 a total of $59.95 was deducted from my SGE Credit Union S1 access account via my visa debit card this money has been taken out without my authorization and I am concerned how they got my visa debit card number.. AND I WANT MY MONEY BACK.!
Robert Scope
e [protected]@hotmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
epoch billing on my credit card
This company keeps coming up and charging me different amounts on my credit card. I don't know what this is and I want to know how to get my money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same problem. i am from venezuela and my credit card has charged by this company ifferents amounts, since january until march 2012
Have same problem here. Getting billed for something I am not aware of. What is this epoch thingy?
fraud
Someone used my card details to access explicit sites and epoch were the processing company. I feel violated, especially being a single girl. Epoch took the payment without my name. Ludicrous really. Usually you not only need the name of the cardholder, but exactly as it appears on the card? Nope. Was told that it hardly happens like that. Um well, it doe...
Read full review of Epoch and 8 commentsbe aware
In association with the two emails printed bellow sent to mr by EPOCH, my account was debited twice for no services of which I was aware. Each time it was to the amount of $29.95. I was on the site SpankwireCams.com, but was not informed of any charges, and did not enter the private shows on offer which obviously are charged.I would be very grateful for your support in this matter, and am hoping to get my account refunded the $29.95 twice.
My service with Epoch was canceled by them months ago, yet they charged unsuccessfully me more than 100 dollars for services I am no longer receiving. Fortunately, my bank suspected suspicious activity and froze my account.
monthly payments
For the past 3 months I have been having payments made on my credit card for Usd 38.41 by EPOCH. I cannot trace these or ever subscribing to anything requiring monthly payments.
The complaint has been investigated and resolved to the customer’s satisfaction.
Cancel via live chat. I tried by phone, by other methods, etc. I just cancelled and received a confirmation number and took a screen shot of the conversation. The person on the other end somehow knew I took a screen shot and I explained why. I don't trust them, nor do I ever see anything favorable about them. They are a TOTAL Rip Off. If it's any comfort to those reading this - I was had for eight months of 35.00 charges for something that was to be a free monthly trial subscription. So I basically paid $280.00 for a lesson in bad e-commerce.
credit card debit
Below is a list of transactions from my credit card which have been unauthorised. Please stop this from occurring at once.
17/06/2011 0002 EPOCH.COM*EARTHCOMLL +1-[protected]
INCL OVERSEAS TXN FEE 0.44 AUD $15.18-
17/07/2011 0002 EPOCH.COM*EARTHCOMLL +1-[protected]
INCL OVERSEAS TXN FEE 0.44 AUD $15.18-
17/09/2011 0002 EPOCH.COM*EARTHCOMLL +1-[protected]
INCL OVERSEAS TXN FEE 0.44 AUD $15.18-
The complaint has been investigated and resolved to the customer’s satisfaction.
please cancel all payments now j hathway, 31 McKelvie road, flat 15 Lamlash, Isle of Arran Scotland email hathwayj@yahoo.com
I can not understand that, continue to raise the (stolen) money toe my credit card when I have written to I as in gjore it 2 months ago.
There are raised money today again and it must be stopped immediately and the money must be repaid now
please cancel this payment now, thanks..
please cancel this payment now! thanks
fraudulent charges
This company is a scam. They get on average a year of monthly unauthorized transactions from victims. DO NOT CANCEL VIA PHONE as they accept your cancellation, never send receipt of cancellation and then claim you can only cancel by sending that receipt.
They have worked the system and we are all paying for it. When you call for your refund they are horrible and smug about the whole deal.
These guys can eat [censored] and die.
Unauthorized transactions for 8 months after I had cancelled. This is a scam, first month free, then they never cancel after you call. Only way to fix is to re-issue your card. Thankfully they only snatched $200 before I noticed.
The complaint has been investigated and resolved to the customer’s satisfaction.
epoch charged my credit card four times after I correctly terminated my membership.
will not issue a refund
I have two charges showing on my bank account totally $44.27 AUD for epoch.com*rknetmedia. I have contacted them and was told that an account was created by my minor son to an adult website. I believe that I should be entitled to a refund as
1. The charges were not authorised by me, the account holder, and
2. He is a minor and can't legally access these sites, or become a member.
Can you please tell me how I can get my money returned?
The complaint has been investigated and resolved to the customer’s satisfaction.
Best way to avoid this is to do it the way I did it. Call up your bank right away let them know that a fradulent transaction has been taken out you account and you have not given your account details out to anyone. Cancel your card and report it lost so that it is immediately unusable (Otherwise these ppl will continue to take money for as long as they can). Tell them you have already contacted the company that has taken the money from your account and they do not answer. Get the bank supervisor to make a note on your bank account saying you have reported this dodgy transaction today. The bank will say to you to call back in 15 days after reporting the transaction after which if the company do not return the money. (Which they oviously wont) then the bank will undertake a full investigation after which your money will be returned to you. Good luck. Dont be stupid and rely on a muggy company like EPOCH to sort it out for you they know whats going on. That what their in this business for
after cancellations, still taking money out of account
I have cancelled all accounts with the above company, and i am still recieving debit charges from them. I will enclose my cancellation reciepts.
Thanks,
Cody Morse
Cancellation Reciepts
1)
***************** CANCELLATION RECEIPT ********************
This message is to confirm your membership cancellation.
Your membership has been removed from our billing database
and you will no longer be billed for the following product:
Site: www.videosz.com
Member ID: [protected]
Last Charge and Date: $1.00 on 2011-06-14
Your membership to the website will continue until the end of the
term you have purchased, but you will no longer be billed for your
subscription. We appreciate the opportunity to help you.
Thank you for using our online cancellation service!
Let our highly trained billing support staff help you.
Contact us
Phone Billing Support
Toll Free: [protected]
Int. Tel.: [protected]
Email Billing Support
[protected]@epoch.com
Skype
Toll Free: [protected]
***************** Date : 06-14-2011 ********************
2)
***************** CANCELLATION RECEIPT ********************
This message is to confirm your membership cancellation.
Your membership has been removed from our billing database
and you will no longer be billed for the following product:
Site: www.adultcams.com
Member ID: [protected]
Last Charge and Date: $4.95 on 2011-06-14
Your membership to the website will continue until the end of the
term you have purchased, but you will no longer be billed for your
subscription. We appreciate the opportunity to help you.
Thank you for using our online cancellation service!
Let our highly trained billing support staff help you.
Contact us
Phone Billing Support
Toll Free: [protected]
Int. Tel.: [protected]
Email Billing Support
[protected]@epoch.com
Skype
Toll Free: [protected]
***************** Date : 06-14-2011 ********************
Debit transactions
1) 06/17/2011 EPOCH.COM *NETTRANSA +1310664581DEBIT FOR CHECKCARD $5.10
2) 06/17/2011 EPOCH.COM*FCIINCDBA: 800-893-887DEBIT FOR CHECKCARD $1.00
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had a trial subscription to men.com on 08/09/2017 and thereby unsubscribed it, while the terms and conditions for subscription were that I would be charged on 10/09/2017 next for another month if not canceled. However I canceled it and got confirmation e-mail stating that I would not be charged again and the last charge was only for trial period, then also next months amount was deducted from my credit card, please initiate refund as soon as possible. I am attaching herewith the snap of cancelled membership.
i have been charged £20.32 and £68p on my visa i wont to no how you got my bank details.
epoch were very good and refund my money
Joseph, ask them cutie.
Best way to avoid this is to do it the way I did it. Call up your bank right away let them know that a fradulent transaction has been taken out you account and you have not given your account details out to anyone. Cancel your card and report it lost so that it is immediately unusable (Otherwise these ppl will continue to take money for as long as they can). Tell them you have already contacted the company that has taken the money from your account and they do not answer. Get the bank supervisor to make a note on your bank account saying you have reported this dodgy transaction today. The bank will say to you to call back in 15 days after reporting the transaction after which if the company do not return the money. (Which they oviously wont) then the bank will undertake a full investigation after which your money will be returned to you. Good luck. Dont be stupid and rely on a muggy company like EPOCH to sort it out for you they know whats going on. That what their in this business for
unauthorized billing
First you purchase a 3 day trial membership. What you don't know is they've signed you up for 2 accounts. Then, when you cancel, they issue you a cancellation notice for 1 account but you don't realize that you've actually signed up for 2 accounts. They'll continue billing you until you catch them. Then, after you catch them, they'll wait awhile and start billing you again in the hopes that you won't catch them. It's best not to get involved with them, but if you already have, go ahead and cancel your credit card to avoid further charges
The complaint has been investigated and resolved to the customer’s satisfaction.
billing without permission
I subscribed to a few websites, and canceled all except for brazzers.com, My subscription with brazzers has expired, And I canceled all other subscriptions, So why am I being billed on my credit card for 30 dollars.com from epoch.com Please email at blessthefall - @live.com Cause apparantly you guys pretty much maxed out my credit card.
Read full review of Epoch and 12 commentsstole my $4,000.00
I was taken for 4 Grand from the Epoch Billing Company. I never knew about this company taking 70 dollars from me a month from me. They took over $4, 000.00 from my debit, checking account. I just found out this week. Someone else, used my card number to purchase memberships I never heard of, and Epoch is the billing company, they even admitted it that I was not the the one who ordered the memberships. Never did Epoch ever emailed me that I had an account with them. This is 5 years, ... this went on. Why would Bank of America let this happen to me? This is a scam company that takes money from people all over the world. Look at, Complaints Epoch. I wrote to the FBI through emails and waiting for a response. What can you do since it went through a Visa Stamped Debit card from Bank of America. How is a person suppose to know if a money was taken out of an account if they never ordered anything? I noticed Epoch this week on my bank statement.. I thought it was insurance. Who is the bank that ordered this transaction? I have been with Bank of America for 20 years. I never had a problem until this past week, I thought. But I did have a major problem for 5 years and never new it. This is a world wide problem with Epoch. They did return 60 days back to me but they still took 58 months times $70.00
debit on my credit card
I do not know where it is stated in efrectuado debit my credit card:
Description MULTIBANCO SHOPPING
Trader EPOCH.COM EARTHCOMLL 1-[protected]
Local 1-[protected]
Country UNITED STATES OF AMERICA
Amount € -19.13
Move Date 27/04/2011
Date Value 4/27/2011
Time 00:00:00
fradulent charges to account
Received 4 charges to bank account $2.95, $29.95 three separate times. Was told charges would be stopped and block placed on card. Asked for refund but have not seen anything credited to my account.
Who are these people?
The complaint has been investigated and resolved to the customer’s satisfaction.
Best way to avoid this is to do it the way I did it. Call up your bank right away let them know that a fradulent transaction has been taken out you account and you have not given your account details out to anyone. Cancel your card and report it lost so that it is immediately unusable (Otherwise these ppl will continue to take money for as long as they can). Tell them you have already contacted the company that has taken the money from your account and they do not answer. Get the bank supervisor to make a note on your bank account saying you have reported this dodgy transaction today. The bank will say to you to call back in 15 days after reporting the transaction after which if the company do not return the money. (Which they oviously wont) then the bank will undertake a full investigation after which your money will be returned to you. Good luck. Dont be stupid and rely on a muggy company like EPOCH to sort it out for you they know whats going on. That what their in this business for
charge to my credit card
I had closed my account with them two months ago and they are still charging me $29.95 a month ? i need this taken care of asap !
Please email me with the details at [protected]@yahoo.com
thank you
Best way to avoid this is to do it the way I did it. Call up your bank right away let them know that a fradulent transaction has been taken out you account and you have not given your account details out to anyone. Cancel your card and report it lost so that it is immediately unusable (Otherwise these ppl will continue to take money for as long as they can). Tell them you have already contacted the company that has taken the money from your account and they do not answer. Get the bank supervisor to make a note on your bank account saying you have reported this dodgy transaction today. The bank will say to you to call back in 15 days after reporting the transaction after which if the company do not return the money. (Which they oviously wont) then the bank will undertake a full investigation after which your money will be returned to you. Good luck
800-893-8871epoch13106645810gbr
800-893-8871EPOCH+[protected] is a debit transaction from my account of $41.75 which is taken every month since December last year. I did not receive any subscription confirmation or membership number and have therefore no reference from which to unsubscribe. This is not a fair transaction. It appears to be a deliberate attempt to use my account details without my permission.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have also been getting charged since last year and have no active subscriptions so i would like to know why i am getting debited £24.99 twice a month, sometimes more than that. Very unfair, a bank is supposed to be safe and secure.
I am from Australia and am getting the exact same charges to my account.
Epoch Reviews 0
If you represent Epoch, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Epoch complaint handling
-
Epoch Contacts
-
Epoch phone numbers+1 (800) 893-8871+1 (800) 893-8871Click up if you have successfully reached Epoch by calling +1 (800) 893-8871 phone number 0 0 users reported that they have successfully reached Epoch by calling +1 (800) 893-8871 phone number Click down if you have unsuccessfully reached Epoch by calling +1 (800) 893-8871 phone number 0 0 users reported that they have UNsuccessfully reached Epoch by calling +1 (800) 893-8871 phone number+1 (310) 664-5810+1 (310) 664-5810Click up if you have successfully reached Epoch by calling +1 (310) 664-5810 phone number 0 0 users reported that they have successfully reached Epoch by calling +1 (310) 664-5810 phone number Click down if you have unsuccessfully reached Epoch by calling +1 (310) 664-5810 phone number 0 0 users reported that they have UNsuccessfully reached Epoch by calling +1 (310) 664-5810 phone number
-
Epoch emailsbilling@epoch.com100%Confidence score: 100%Supportsales@epoch.com91%Confidence score: 91%salessupport@epoch.com90%Confidence score: 90%support
-
Epoch address2644 30th St Fl 2, Santa Monica, California, 90405-3061, United States
-
Epoch social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Epoch company
fraudulent activity on my debit card
24Kgame.com
7 reviews
JT Foxx Organization
1 review
Horizon Outlet Store
30 reviews
RealTimes / RealNetworks
29 reviews
Verotel Merchant Services / VTSUP.com
115 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.