Epoch
Reviews and Complaints

Best way to avoid this is to do it the way I did it. Call up your bank right away let them know that a fradulent transaction has been taken out you account and you have not given your account details out to anyone. Cancel your card and report it lost so that it is immediately unusable (Otherwise these ppl will continue to take money for as long as they can). Tell them you have already contacted the company that has taken the money from your account and they do not answer. Get the bank supervisor to make a note on your bank account saying you have reported this dodgy transaction today. The bank will say to you to call back in 15 days after reporting the transaction after which if the company do not return the money. (Which they oviously wont) then the bank will undertake a full investigation after which your money will be returned to you. Good luck

I am a representative of Epoch.com

Epoch.com is a service provider for thousands of Internet merchants. So while you may not immediately recognize our name it is still possible that you made an online purchase for a site that we process transactions for.

Our site has a search feature that may help you to locate your transaction(s) at https://epoch.com/billingsupport . If you are unable to find your purchase via our site, we offer 24/7/365 customer service in multiple languages via live online chat, email, or toll free by phone with a live agent at [protected].

We know that from time to time, you may forget that you made a purchase. Or perhaps your card number has been used by someone not authorized to do so. If your card number has been lost, stolen, or otherwise compromised and you did not make the purchase associated with charges from Epoch, we can help you contact your bank to report any unauthorized charge that may have occurred, reverse charges, cancel your existing card, and report your incident to the proper authorities.

Contact us anytime and we will will be happy to help you with any questions you may have.

-- The Team at Epoch

THIS COMPANY IS THE BIGGEST RIP OFF EVER. THEY HAVE BEEN CHARGING ME FOR A SERVICE I NEVER USED OR WANTED. THEY HAVE BEEN CHARGING ME FOR TWO AND A HALF YEARS. WHEN I CALLED TO SAY I HAD A CANCELLATION NUMBER FOR A 3 DAY TRIAL OFFER THEY SAID OK. THE CHARGES CONTINUED AND I NEVER NOTICED BECAUSE THEIR NAME NEVER SHOWED UP ON MY BILL. THEY SAID THEY WOULD ONLY REFUND 4 MONTHS WORTH OF CHARGES. SINCE THEY OWE ME 1200.00 THAT IS NOT GOOD ENOUGH.

Received two unauthorized debits on my account from epoch.com in the amount of 29.95. Went straight to my bank and filed a dispute for both. I also cancelled my deibt card. Now I must wait for the bank to investigate further before I can get my money back. If they deem it fraud then I will file a police report. If epoch manages to provide "proof" that I authorized the transaction, then I am going to take further actions to stop this company. Nobody steals my money and gets away with it.

Best way to avoid this is to do it the way I did it. Call up your bank right away let them know that a fradulent transaction has been taken out you account and you have not given your account details out to anyone. Cancel your card and report it lost so that it is immediately unusable (Otherwise these ppl will continue to take money for as long as they can). Tell them you have already contacted the company that has taken the money from your account and they do not answer. Get the bank supervisor to make a note on your bank account saying you have reported this dodgy transaction today. The bank will say to you to call back in 15 days after reporting the transaction after which if the company do not return the money. (Which they oviously wont) then the bank will undertake a full investigation after which your money will be returned to you. Good luck. Dont be stupid and rely on a company like EPOCH to sort it out for you they know whats going on. That what their in this business for

I just realized they've had me pay for 16 months wtf. I filed with the DOJ. I hope they eat [censored].

I want everyone to know, I went looking for a specific interest website joined as a member and was cheated by EPOCH.com...they charged my Mastercard and didn't deliver the service or website I became a member of. I contacted the so called customer service number and had no resolution then replied to the confirmation email...the response I got was that the problem was rectified, I tried to log in as a member again and was denied. I then tried to respond to the email and was told it was a no response email address. i looked up the actual EPOCH biller chat address and told them that I was frauded and the site is the problem, return my money or I will report your company to the FTC. Federal Trade Commission.

They tried to tell me that the website was no working, I told them to credit my card or I will report them...since then I've done a little research on EPOCH. Ton's of fraud complaints. Do not trust any company that works through them. I won't!

I sent a complaint to Mastercard...I got my refund. Don`t give up and give EPOCH the money. get your money back.

I am presently working with the California Department of Justice on the same type of complaint. Their contact information is: State of California, Department of Justice, Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244, TX: [protected] and I have also discussed the case with the FBI. Make sure you file a formal complaint against this company.

I am also being charged after 10 months of purchasing trial items on the internet. Although I have confirmation that I did not want to continue and that my account should be terminate. I am still being charged hundreds of dollars every month. How can I get these re-imbursed?

Tisam

Not very wise to put your credit card number in full sight of anyone viewing this page.

I am Sadah Himlaeh holder of Visa no. [protected]. We charged our card for ONE view of some pornography which we forgot the name but the bills keep coming every month for something like 39.95 dollars and 39.73 with the total of almost $80/-. Can you help us with this? This has been going on for since April this year.

most of epoch's clients/merchants are high risk or adult services such as pornography and cam sites. read all of the print on their website at epoch.com and try accessing your purchase history from there. it takes a few minutes, but you may be able to find the source of the charges. you may have accidentally signed up for a recurring monthly service by hitting a trial button without realizing what the full terms and conditions include.

I too was charged by the billing company, Epoch. For the record I didn't purchase anything from the web site they claimed I did. I suspect it came from a dating site that I subscribed to for only 2 days and cancelled after only one day when i read the copious fine print.about automatic renewals ( would a reputable company do that?) That dating site did cancel but my info somehow went to another site that Epoch bills for, a site I never went to and verified it by looking at all the places I visited that my browser records. So while Epoch seems to want to make you believe they are an innocent party. and claim that you purchased something when you didn't then their association with these companies they should review the procedures they operate from.
When I called Epoch I would get responses such as what web site was it ( I had no idea) what is your sign in name and password ( I had no idea since I never opened an account) what are the ( first 6 and last 6 numbers (out of 16) numbers of my credit card ( like I;m going to do that!). Here's a crazy suggestion for Epoch: Put a transaction number on the charge that shows up on your card account.. They can easily find your account to the bogus web site.

Epoch is a well established payment service provider for thousands of websites. We are fully compliant with all card association rules and we staff a customer service department 24/7/365 available by phone, email, or instant chat.

For the record, Epoch is a billing company. You didn't join Epoch, but, were billed by Epoch for a site you purchased from. Epoch is a billing company/service provider.

If we can be of any assistance regarding your purchase, you can reach us here: https://www.epoch.com/en/index.html

And, hopefully no snails were harmed as a result of your post.

Millions of credit card numbers are stolen every year and used for fraud. You can't always blame the billers who take the cards in good faith. If you were having money going out of your account for so long without knowing it, your an idiot. Sorry to say but check your own finances monthly instead of blaming others.

It sounds like your a DUMMY! How does anyone let money come out of there account for 5 years. I bet you did it and forgot to cancel. Good luck getting your money back. Visa and Mastercard only gives dummies 60 days to dispute genius.

Its a site that offers a pay option for people when its not always available or when people may not want to be found. There are some porn sites and other types of sites aswell that use host stites like epoch, because it shows up on your invoice as epoch not the porn site.

### your account got hacked (or check someone in your family?)

But yeah, its not the actual sites fault, its the person who as ahold of your details

These people really hit me HARD, in December no less, so my Christmas was screwed! I did not authorize anything for these people, I dont even know who they are!

I have also had an unauthorized payment of £19.72 taken out of my account by epoch.com!
I looked on my statement and it looked highly suspicious as it read "+1310-6645810EPOCH.COM"

I just went on their website and it looks like SCAM ALERT.

Who the hell are they?! And how do i get this money back!?

http://service.adultprovide.com/index.php this site will solve all the problems, but the money that has been paid is lost.

http://service.adultprovide.com/index.php will solve all your problems

BS! This is a supposed 3rd party billing center who cares not about the criminals they serve or the victims defrauded. It is despicable how losers find ways around the law to steal from innocent people. I've had this company as well as 1 or 2 others in the same week bill my bank account from my debit card. Luckily I caught it quickly BUT I'm still in dispute and waiting for my account to be fixed. Meanwhile, someone somewhere has gotten free money because even if the bank adjusts my account, the thief already made off with the money...thief wins AGAIN! I cannot believe these rejects are able to remain anonymous with all of the 'wonderful' technology that seems to catch just about everything else. Don't tell the poster to check with family members regarding some porn site use, file charges against them, etc...you know there was no legit transaction...the fake porn site is surely their cover to make it look like someone really purchased the nonsense because odds are it would be expected for someone to deny that type of purchase. Bottom line, it is a criminal empire and needs to be shut down...they have gotten away with at least millions by now with endless small, likely-to-go-unnoticed withdrawals from unsuspecting victims accounts..consider those who have plenty of money in the bank that won't notice a couple monthly small transactions! I only noticed mine so quickly because I only use the account as I need it..never keep anything extra in it AND sorry, no one in household to blame...just me here. Blame the thieves who are probably sitting behind a computer in some other country just laughing at us with each approved theft...luckily the bank declined their request for $1100...only because I only had $10 in the account! Even with only $10 in the account, the bank still let a couple hundred go out plus many overdraft fees BECAUSE I only had $10! If I had my retirement savings in there, the money would have come right on out. So just think of how many people with nice big balances are missing money and don't even know it...those are the one's they 'bank' on. Supposed 3rd party billing should be shut down if they can't properly verify transactions.

i see that merchant on a daily basis.

its a payment processor for some adult entertainment website, porn is you will...
better ask around family members (spouse/kids) if they used your CC. The ONLY way its ever going to be considered as fraudulent charge by CreditCard Issuers is if you file up a police repport against spouse/kids.

How do I find out what i am being charged for when it comes up on my bank that you are charging me for something in which I have no i knowledge of?

You can go to epoch.com and cancel any charge they keep good records and with a email address they can find the account and work with you. If your know your login at whatever site they claim you signed up for and your email address you can cancel the subscription at their site without ever talking to a Human.

Epoch is the billing site for many sex/porn sites. They also do billing for some Game sites.

Not sure where you were attempting to cancel your membership site, but Epoch.com makes it really easy to do so.

Customer Support is available 24/7/365 by phone, email, Skype, or instant chat.

If we can be of any assistance with your order, please contact us at: https://www.epoch.com/en/index.html